Costa Coffee in Newcastle upon Tyne

Absolutely amazing atmosphere the manager and the staff are really helpful and patient. Really good value for money

The staff are amazing and all with good manners and customer service especially “Olivia” she always uses please and thank you to customers and staff members which in this day and age is amazing

A solid, genuine and trustworthy café. A lot to choose from. Easy to order. Plenty of seating. Excellent service. WiFi.

Popped in whilst shopping in primark and the guy who was working there was very friendly and helpful, he said he was the manager.people often forget to give good reviews so thought it was important.My coffee was perfect too thankyou.

I work in the store and popped in with family before I started work fair dos it was busy what costa isn't but the guy just grabbed the sandwiches out my hand the. Asked what I wanted to drink no eye contact with me working in the store should have got discount but didn't and he didn't care should have got a sweet with our festive hot chocolates but didn't and 1 napkin between 3 of us plus had to clear our own table was very disappointed with this whole experience and wont be going again 😢

My first visit to this Costa, situated on the 2nd floor of Primark. Supposed to open at 9:00am but didn’t open until 9:06am.. no apology for the late opening. The young lady was not friendly or welcoming and an old lady in the queue said opening late has been a regular occurrence. Not a very nice experience today, will have to use a different more friendly Costa

Just wanted to write a review for the staff who were working Sunday morning amazing service amazing coffee especially the lad. The staff use to be miserable in there. It makes a huge difference having people who are good at their job and want to be there.

This is a very busy shop so covid regulations had to be in place and they were. Service was quick and very good. The coffee goes without saying. When we went the weather had dropped so the hot drinks were definitely welcome. Well done.

From the outside it looks like a small venue, when you go inside it’s quite big with a second floor. First time after the lockdown went to have a bite to eat while Eat Out to Help Out scheme is still on. Till staff was super friendly, but girl who was picking up the left trays was in a rush and not very polite. Enjoyed a big vanilla latte with strawberry iced tea with a bacon soft bap, British ham a cheese toastie, blueberry muffin and lemon drizzle loaf. The muffin and loaf were absolutely delightful, the toastie wasn’t really good Mx the bacon bap was okay and the drinks were great. I will absolutely come back soon — not for a toastie though!! Thank you.

I went to costa at fort William with my family when we where on holiday and I go regularly when I’m in Edinburgh and it’s soo good the hot chocolate is too die for I love it so much and having a cinnamon swirl for a fast breakfast is ideal best place to grab a quick brekkie or coffee

Was here yesterday morning while Christmas shopping I had a Christmas capuchino and porridge with honey it took a while to get a seat but staff were friendly and helpful and coffee was amazing

Good coffee and a good place for students to wait, with wi-fi, etc. Shocking toilets. Not enough staff to sort it out at busy times, which seems to be most of the time.

Usual Costa outlet on Grey Street Newcastle - opposite the Theatre Royal - so handy for a pre theatre coffee.

I am always pleasantly surprised when entering a Costa as the food is fresh and the staff are smiling. On this particular day I was greeted at the till by a young ginger lady, who told me I had a lovely smile and asked where my shoes were from as she wanted some. I didn’t have the heart to tell her it was Shoe Zone! She made my day and I will definitely be returning! :)

I visit this costa shop about 4 times a week the staff Are amazing they are so friendly and helpful. The thing I like about this particular Costa is no matter How busy they are they still have time for their Customers. The coffee is always made to perfection The staff are always offering new blends and telling You about different drinks they can make for you!!! Keep up the good work girls yous are all brilliant.

This store has closed 😩 Nice atmosphere friendly pleasant staff ....such a shame ☕☕☕☕

Called here for a break while shopping with daughter and daughter in law I had a skinny latte and other two had latte with shot of caramel staff are lovely and friendly

I have two favourite Costas and this is one of them. The staff are so friendly and always make me feel so welcome. I am such a regular they now know what I’m going to order. It’s so clean and tidy.

Great service and products to sin

Pleasant place for coffee alone.Spacious.

We called in for a quick coffee before the Theatre last night - good efficient service as have found in the past - keep up the good work

Visited this Costa as was shopping in the store but service was slow and drinks were only ok which was a shame

OK to stop whilst shopping. I had a cup of tea and a toasted sandwich. Sandwich was only toasted on one side, with soggy bread on the bottom.

Staff in this branch are not polite at all 1 November 2018

I am writing the review for the above Costa branch, which for some reason I cannot get the location for on Tripadvisor. My husband and myself stopped here for a cup of tea while on a day trip to Newcastle. Two gentleman were working very...

I never write reviews but I felt the need to put this on. My partner and I popped into this branch prior to visiting the Theatre Royal. 2 sandwiches, 2 coffees and a slice of lemon drizzle cake. The 2 lads serving were very helpful,...

Called here today for a break while looking round primark only has a skinny latte but it was lovely as usual and the staff were lovely and friendly

Great coffee and the cups are that big you can almost do a breast stroke They also offer wonderful sweets and I really loved the choco muffins. Nice and affordable place to take a break from shopping.

This costa is quite small and hence the menu isn't very vast, but if you just want a break from primary shopping its nice to have a coffee or tea or something sweet. They don't have many fancy drinks like the bigger stores, so don't...

Pleasant staff and efficient. Popped in for a quick coffee but saw they had coffee and walnut cake, which is a particular favourite of mine. A little disappointed with the cake as the coffee flavour was hardly noticeable and very few walnuts. Filled a little...

Myself and my mother called in for coffee and cake today, I am a huge fan of costa coffee and visit there regularly my local branch being south shields. We also ordered a toastie which we had to wait for 15 minutes due to a...

Costa Coffee in a Primark. Not to be confused with the one across the road. It's a Costa and does it well. Nice clean, decent service, nice coffee and tea.

My sister and myself decided to call into this costa for a coffee and cake to break up our long day of Christmas shopping a couple of weeks ago. Unfortunately we were served by a very rude plumpish girl who wore glasses, maybe early 20's....

This is one of my regular coffee stops. After getting to know the baristas I've come to realize that not all big change coffee shops are the same and certainly not all equal. In this Costa they make the coffee right!

This Costa Coffee is tiny and cramped! I came with my girlfriend and ordered an iced chai tea latte and an iced caramel latte. The chai tea latte was not as nice as the starbucks ones and the caramel latte was disgusting. The store was...

On recent visit to Newcastle went to Costa on corner of street which merges with Grey Street .Staff were pleasant enough but place was absolutely filthy! Had to have my coffee cup changed twice to find one that was clean. Floor really dirty, tables really...

We had coffee and cake here while shopping in Newcastle. The coffee was excellent (and I'm very fussy about coffee). The cake was just okay, nothing special. The service was very good, in fact one of the children we were with knocked over a latte...

Coffee shop is on third floor of Primark, away from the bussle of the main shop. The staff are friendly, helpful and welcoming and the coffee is spot on! All Costas sell the same food so it is every credit to the staff here that...