The Great British Cupcakery in Newcastle upon Tyne

We came here at 3:30 but it was closed.

Took a deposit for a booking on Jan 7th. Text me the day before to say there were issues in the shop and have since not returned deposit or responded to emails/calls. Poor show. Will look to claim back through my bank.

Had an afternoon tea booked for today (21st Jan). Paid a deposit, turned up today and it was all closed up. Loads of letters on the doormat and a big padlock on the door. Not even as much as an email to say they were closing down so wouldn't be able to honour the reservation. Nothing in social media either. At least let people know, I travelled an hour to get there.

Pancakes and milkshake lovely! Cream tea lush! Very nicely decorated! One big let down is having things we ordered served separately and it not coming out together! Resulting in us thinking they had forgot half of our order and asking for it. Waitressing staff friendly when taking orders however some what lacking oomph when bringing over orders / clearing tables. Nice place could be exceptional!

Truly poor experience. Seats look filthy. Place needs a good clean. Noise defening. Cake fine. staff random.

Lovely place and all the family enjoyed the cakes!

Honestly, I have for years ordered occasion cakes from here and they are always spectacular. However, the experience in store is always a massive let down. The service is just seriously lacking. Feels like it's always school age girls in there and no disrespect but they just don't have the level of experience to know how to provide good service. There needs to be at least one very experienced person leading the team in some way. We recently had an afternoon tea, we were not greeted, waited 20 mins to even take our drinks orders, then 55 minutes for the food to actually arrive. Food is always nice, as I day that's why we return but time after time the service without so much as a smile is just not good. For that reason I think we will stick to ordering occasion cakes only and not use the shop. Such a shame as there is the makings of something really good here. When one of the owners used to be in serving you could see the passion for it and they were so welcoming, I appreciate they may not have time to work in store themselves now but that passion needs to be instilled into their staff a bit

Used to come down here all the time with the misses. Really lovely place with friendly staff, a relaxed vibe and great cakes/ drinks. Being a few minutes from quay side puts it in a great location too!

Had a really great afternoon tea! They put a lot of effort in to accommodate my dietary requirements and unlimited tea goes a long way! I thought it was very good value for money.

Lovely Place, delicious and prettily presented food for a great price and friendly staff!

Gorgeous little place offering delicious baked treats. We had Afternoon Tea, effortlessly catering for a vegetarian and a vegan, with bottomless tea and coffee! Helpful staff, beautiful surroundings, rich and enjoyable food.

Arrived just before 4pm on a Sunday (closes at 5pm). Drove here specifically to sit in and already paid for parking. Little girl was excited and chose a table. Told it was take out only as they decided to close early that day 🙄

Cupcakes for our office event were amazing and you captured the colours in our logo brilliantly - thank you.

This is the most fabulous cafe ,All home made cakes scones ect ,Lovely surroundings with such helpful staff members, Beautiful afternoon tea,with nice china tableware,This is a cafe not to be missed,

Very 'Instagram' interior which does look beautiful, but the staff are impolite and don't seem very happy. It took us an over an hour to be served food and weren't provided any refills which are supposedly included in our afternoon tea. The cakes don't taste amazing for the high price - all a bit flavourless compared to other fantastic local bakeries like Pink Lane and Northern Rye.

I was just passing by this absolutely beautiful place which changed my mind because the decor outside was lush. The staff was really welcoming, attentive & friendly. Service was excellent. No doubt food was divine n well represented. Will definitely b there when visit Newcastle again.

The place was ok. Quite busy when we arrived. The baked goods were unfortunately a bit too sweet for us. We received them fairly quickly but had to wait for our drinks for quote some time. This is not ideal when the sweet treats are making you thirsty.

The cake itself was beautiful to look at and in the end was everything I asked for. I booked GB cupcakery with confidence after seeing them and their team at a wedding fair a few years prior to the wedding who talked me through the process of ordering and made it all sound very personal. I have even attended the cafe numerous times. However the customer service around booking and arranging the design/tasting was challenging and I even had doubts at times the cake was going to be delivered on my wedding day. I know there was a global pandemic in the middle of it all, however the lack of communication from them was lacking throughout the process. We even booked a tasting box to collect from the cafe (after spending 3 months and numerous calls and emails trying to contact them) - we drove 30 miles to collect it only to find they had NOT prepared the box for us. They did kindly post it out to us, however in the tasting box, one of the portions had a very large egg shell the size of a finger nail when I bit into it. I did email them to inform them of this along with my choice of flavours. However, no acknowledgement of this email was made when I spoke to them on the phone to tell Then my choices for the second time - after I had waited with no reply for another 3 weeks from my said email. (at this point my mother was begging me to cancel the cake and loose my £165 deposit as she has worked in catering all her life and service like this is not what is expected) but i decided to stick with it and give them The benefit of doubt. Anyway the cake did turn up, they eventually the week before the day spoke through everything with us and the cake was beautiful on the day, with extra thanks to the flowers provided by the florist. The cake inside did have lumps of flour in the sponge but by this point that was expected as attention to detail when it came to the inside of the cakes is clearly looked over. I am glad to see that the option of booking wedding cakes is now NOT an option on their website as this company is clearly too busy with the cafe to care for wedding customers. Even after taking a £165 deposit. Their excuses for lack of communication was they had closed the direct email address for wedding enquiries. As they were too busy to take any more on. Which I can’t understand you doing without informing your brides and grooms of this change first. Thanks for the cake but I would not recommend using GB cupcakery for a wedding.

Not greeted when we came in - confused if we needed to be seated or not. Once noticed we were offered a booked table. Had to ask for a menu. None of the staff had a clue what was going on. No knowledge of the cakes. Wasn’t that long wait for coffee however girl on coffee had zero sense of urgency to get our drinks out stood chatting to other staff not doing anything behind the counter. Totally unaware of surroundings terrible customer service. Milk burnt in coffee and had been spilt all down the cup. Friends was inedible. Will not be coming back even though cake was nice.

No visit to the Quayside is complete without a visit here to enjoy either excellent cupcakes or other sweet delights such as chocolate traybakes. Good coffee and tea and friendly service

We booked in for a lovely Afternoon Tea, and were left a little confused when the menu available on the tables didn't show what was on offer. No Ceylon, but the Earl Grey was nice. No sugar tongs for the sugar cube bowl, so be aware as it's a covid risk. The food was brought out on lovely cake towers and there was plenty for the modest £20. The sandwiches were a little plain but well filled and the sweet desserts were lovely apart from the brownies which were far too dense. The cheese scones were served without butter, but they had some upon request that was as hard as stone. Not great, but easily solved by putting it under the teapot. The fake flowers on the table were filthy, covered in dust etc which I noticed after a few minutes of sitting down. It really took away from the lovely setting. Overall 3/5. It's ok. Could be a lot better. Considering the location, more effort is required to maintain custom.

The smell of purfume was too strong which I wouldn't normally mind but the smell had soaked into the food - I'd recommend closed counter to stop the smell getting into the cakes. Presentation was nice in the shop and great attention to detail too. I would recommend if the taste wasn't in the food of the purfume

Was lovely! The latte could be hotter and more foamed up, but the cupcake is definitely worth it!! Also great staff.

Lovley coffee and cream tea and the scones and cakes are beautiful . High teas look good too . Great atmosphere xxx

Poor service. The girls working there don’t know how to be serving and how to make clients feel welcomed. The cupcakes and others cakes aren’t fresh. The dough and cream were hard which denotes they aren’t freshly made. We had too high expectations and got disappointed.

Visited here for afternoon tea as part of a hen party. We waited a few minutes upon entering to be able to speak to someone to be shown our table. We were left for around 10 minutes with no information until a waitress came over and took our drinks order. This was the only time we were asked what drinks we would like, no refills were offered throughout our time there. The children in the group were asked what sandwiches they would like, and we found the portions sizes great in terms of the difference between adults and children’s afternoon tea. All the contents of the afternoon tea were lovely, we had to bring back leftovers in a box as there was so much. The lack of service just left us feeling disappointed, the afternoon tea is advertised with unlimited tea and coffee, however as previously we were never asked again if we would like refills, we had to seek someone out and ask ourselves. I would visit again but only if the service improved.

Excellent. Food is gorgeous. Highly recommend. Staff are friendly and professional

Absolutely love the decor in here so nice especially the flowery board which is great for taking photos when you want a nice background... Staff were very friendly. I ordered the banoffee cupcake which was so nice and a cup of tea.. I could have literally just have had 1 of each of everything as they looked so lush and yummy on the display..

We had afternoon tea for my wife’s birthday and it didn’t disappoint. Food was excellent and the staff were very friendly. Will definitely visit again next time we’re in Newcastle

Beautiful cakes and lovely friendly staff

Impromptu stop for breakfast and we most definitely made the right choice. Excellent service and the food was delicious and presented beautifully, thank you

Absolutely beautiful place! The decor is lush and the food is divine! The staff were really welcoming and friendly and the service was excellent. Will definitely be returning and definitely recommend a visit

I hadn't visited for a couple of years but it was still as good as I remember. Went today with 2 friends we had tea and strawberry cheesecake, it was delicious and such a big portion. The interior is very pretty, bright, really cheerful and inviting. There is also outside seating now which is really pretty. I would highly recommend this place

Had an absolutely gorgeous afternoon tea here. Could not fault a single thing. The portions were huge so had some to take home and enjoy. The staff were friendly and it was very clean. Recommended without a doubt.

Staff were lovely, so accommodating, food was amazing and the decor was unreal. Loved everything! Thank you, we will be back again.

Absolutely lovely... and all gluten free too! Could not recommend this place enough! You could barely tell the difference between (visually) the non- GF and the GF... such an awesome job! Will definitely be revisiting... Thanks GBC

Our first visit with friends, absolutely fabulous. Great setting, attentive staff and really amazing afternoon tea. Very generous portions needed to ask for carry out boxes. Can't wait to call again. We'll done x

We have good appetites but this afternoon tea defeated us both! Massive portions of sandwiches, cakes and scones and unlimited tea and coffee. Such good quality too. I would definitely recommend this afternoon tea but make sure you don't eat for 24 hours beforehand!

Lovely coffee and hot chocolate, good service. Lots of lovely cakes on display but we resisted them this time!

We visited the Cupcakey on the 24th of July for my daughters Hen Do. There were ten of us and we had the afternoon tea which was delicious, also all dietary requirements were met. We were waited on hand and foot and nothing was too much trouble, I think the gentleman that served us was the owner and he was so lovely. My daughter had a wonderful time and we will definitely be back.

Hidden in the side streets of Newcastle's quayside is the Great British Cupcakery. It's as sweet as it's pink decor with sugary goodness leaving you full all day. But very very busy when we went in, the girls barely even looked up, facing away and it was only after 15 minutes of standing there in front of the counter a gentleman took our order.

Gorgeous raspberry scones here today!

Won’t be returning, not the best:(( whilst the frontage of the cafe looked appealing the food offering was very poor. I would suggest charging a little extra and making sure the ingredients used for each product are of good quality.

We happened upon this cafe by accident and with its pink decor and pretty flowered wall, we were drawn in! We ordered a drink and a cake each, which was difficult as there is so much choice and everything looks so yummy. My husband ordered a milkshake, however it came and it was a lot more than a standard shake..I believe they are called Freak shakes,(?) It was a caramel shake topped with cream and honey comb pieces, but also a scewer with a square of brownie and a cake pop!! We all had to have a take home box as we were so full!

Fantastic location. Perfect spot for a coffee.

Such a lovely little cupcake shop which I found on instagram and instantly needed to visit. We travelled from coventry to see family this weekend, and this was on my list to visit. On arrival I was not disappointed. Soo girlie and pretty, and as I would say - very Instagrammable! Only 2 downsides (if I need to pick) is the location, it seems hidden away, and I feel it deserves to be shown off more, and secondly we don’t have one in Coventry! The eton mess cupcake was delicious. Highly recommend.

I ordered one of the standard celebration cakes through their website for collection. The cake was packaged well, and the staff were very friendly, they even offered advice on how best to get it home safely. The cake was absolutely delicious and clearly very fresh - the buttercream was soft and hadn’t hardened (like it sometimes does with cakes that are left). Thank you GBC!

We ordered a takeaway afternoon tea for my Mam’s 82nd birthday and it was fabulous. She described the bread as ‘out of this world’ 😊 Gorgeous selection of cakes and scones too, all packaged beautifully. Would highly recommend as a lockdown (or any other time!) treat.

Amazing cakes and a proper coffee!

Lively place to go for a cake and a cup of tea. Prices are reasonable. Tasted okay.

We got afternoon tea for 6 and the panda birthday cake. The cake was amazing and 5 days after my birthday we are still eating it and it's still as yummy. This has been the best sponge that I have tasted in a long time. We went for the cookies and cream filling and it was delicious. The icing on the outside of the cake was very tasty too. I was over the moon with it and will definitely return. The raspberry chocolate scones were also a hit with my friends too. I'm glad it's not too close to my house as I would end up very fat. Great treat. The only down side was that the top of the cake box was not attached fully and it blew off on the way to the car. Other than that I'd give it 5 stars.

it is a little oasis in a huge city - as it is called Cupcake - they are to live for the scones mmm cheese and sweet - gateaux slices omg - do not know of their savoury morsels 'cos the sweets are perfection xx

Loved the decor, loved the food. Called in here for a quick coffee while waiting for an appointment. Had a a cream scone and a pot of tea. Took a raspberry and white chocolate scone away with me for later. The scones were fab. The cakes looked amazing so will have to visit again to try them out.

Second time I’ve been here and it was much better than the first (I emailed GBC regarding my disappointment on the first time I went so because they were kind enough to send me a voucher for my first visit I went again) ... this time I went.. My mam got a sandwich which the bread wow was so thick and and had plenty filling ... I got a milkshake which I’ve wanted to try for so long .. did not disappoint ... unlike some milkshakes where they are sickly after a few sips this was so moreish - I could of drank another! I got the red velvet strawberry milkshake :)Wouldn’t let my first visit put me off as like I say my second visit was 100 x better and I would definitely visit againIt’s dog friendly which is great for me.

Had a lovely visit here with my mam for afternoon tea on Thursday, sadly Friday night we both came down with terrible food poisoning to the point she has been hospitalised as she has Addisons disease & went into shock. This is the only thing we had ate together so couldn't have been any other cause. Very sad & also now in a lot of pain. Don't like to write bad reviews however sadly cannot do anything other.The staff were really helpful etc so the experience was lovely on Thursday.... Just didn't want the experiences afterwards

This was our first visit to The Great British Cupcakery but it won’t be our last! The decor is beautiful and the food is soooo yummy.....all the cakes look amazing so it is very difficult to choose what to have! The next time we are in Newcastle a return visit will be top of our list!

Very disappointing experience overall. Ordered a box of cakes for delivery and selected specific date - gift was delivered too early and arrived on wrong day. When I contacted GBC to try and resolve this, no assistance offered and I was told the order was either going to be early or late either way. I have sent two emails since trying to rectify this issue, no replies received to either. Customer service very poor, but in addition to this the products were also bad quality. Very cheap tasting cakes, artificial flavours and dry textures. We ate very little of the cake box before throwing away the rest. Not inexpensive cakes which was not reflected in the quality of the product. Coupled with the exceptionally poor customer service, I will not be ordering again and have advised friends against doing so

Recently visited with family for afternoon tea and was sadly disappointed with the service and the quality. Food was disappointing with poor choices and small helpings compared to how it used to be. The icing on the cup cakes only tasted of the food colouring and the cake itself was tasteless. All in all a disappointing visit. They have changed but not for the better and not sure if we'll return.

This stunning little cafe/bakery was a wonderful setting for a catch up afternoon tea. My friend had the vegan option whilst I went for the vegetarian. Both of us hugely enjoyed everything on offer, though we couldn't finish and had to take some of the goodies home to enjoy later. We had to pay a deposit on booking but a reservation is definitely required as the seating is fairly limited and constantly full.Good food, good atmosphere, good service. There was a slight issue with one of the items but this was dealt with immediately and I was left more than happy. Would definitely recommend to everyone looking for an afternoon tea in Newcastle, the cheese scone was amazing!

Tan pronto como entras a la gran magdalena británica, definitivamente ilumina tu día con las hermosas paredes de flores, la bonita decoración rosa y la exhibición de pasteles. Probamos el croque Monsieur que estaba delicioso y muy abundante! También probamos los gofres Oreo que eran preciosos. No tuve espacio para probar un pastel de la exhibición de pasteles, ¡pero todos parecían muy sabrosos! ¡Definitivamente regresaré para probar un poco más!

Visité en abril de 2019 y tuve una experiencia encantadora y tenía ganas de volver. ¡Ojalá hubiera leído las reseñas antes de regresar, ya que parece que no soy el único con una experiencia pobre recientemente! Es bueno ver que las quejas de las personas son respondidas y atendidas. . . ¡no!Llevé a mis padres como regalo el fin de semana y la queja más grande es lo grosero y despreocupado que es el personal. En segundo lugar, está el hecho de que hay un gran gabinete de pasteles en exhibición, ¡pero no una sola etiqueta para explicar lo que realmente son! Personalmente, me gusta saber lo que estoy comiendo. ¡La chica detrás del mostrador parecía molesta cuando le pregunté qué eran las cosas y parece ser porque en realidad no lo sabía! Algunas cosas que señaló y dijo, "bueno, eso es sin gluten", ¡en realidad no es lo que era! Le pregunté si la base de la torta era nueces o galleta y ella no lo sabía. . . ¡no es genial si eres alérgico a las nueces! Luego pregunté si la galleta era de chocolate o de Nutella y, nuevamente, no lo sabía. Incluso gritando a través del café para preguntarle a alguien que tampoco lo sabía. Terminé teniendo algo con malteasers en lo que fue agradable. . . es bastante fácil hacer estallar una etiqueta con una descripción y posiblemente cualquier alérgeno frente a cada pastel, entonces tal vez su personal esté más feliz.Mi esposo estaba corriendo 10 minutos, así que hice mi pedido y dije "por favor traiga mi bebida y los pasteles, pero ¿podríamos tomar el té cuando llegue mi esposo para evitar que se enfríe?", La niña parecía confundida. . . y dijo que no, que tendría que venir y pedirlo cuando llegara. Le expliqué que estaba pagando con tarjeta, así que preferiría que fuera solo un pago. Estaba visiblemente molesta y dijo "bueno, tendré que tomar nota". Afortunadamente, 10 minutos después de mi pago, cuando llegó mi esposo, lograron verter un poco de agua hirviendo sobre una bolsita de té tan bien hecha, ¡pero no todo tiene que ser un problema!Sinceramente, ahorraría su dinero, hay muchos cafés lindos apareciendo en el muelle.

Este es un café bien establecido que ofrece pasteles para comer o para llevar.El té de la tarde tiene una buena relación y hacen un muy buen batido de leche.Sin embargo, los cupcakes y otros pasteles se destacan.Disfrutamos de un excelente pastel de limón y un muy buen brownie de Pink Velvet.Los precios son razonables para el alto nivel de productos que venden.

Gorgeous looking place and delicious afternoon tea.

We were a party of six yesterday and the service was very slow. only one girl trying to do everything and not succeeding. This place is expensive and so was expecting some exceptional cake, however the cupcakes and the carrot cake left that horrible dry feeling in the mouth from bicarb of soda and the carrot cake was quite dry and a measly shaved slice. The billionaires shortbread is not a butter shortbread!!!MARGARINE! Major error for an up market bakery. Go to Greggs and get a four pack and you will find them superior at a fraction of the cost.Their milkshakes need to be thicker at that cost. It has all the ingredients for a wonderful gem but misses it on nearly all fronts.

We visited here to try one the new milkshakes advertised on their Instagram post (pictured below). Their post describes an offer of two shakes for £10 to celebrate the release of their brand new shakes... but after ordering we found out the new shakes are not in the offer?! Couldn’t understand this at all as the picture of their post is clearly of the new kinder ones, so unfair to place this on a post describing the offer (these shakes are £7.95 each). So when we asked which were in the offer we were told canny caramel, biscoff and roasted red, so we ordered a caramel one and a biscoff one. We paid and sat down for the member of staff to then come over to tell us she ‘forgot that there’s no biscoff’, so had to order a different one, meaning in the end we received our third choice drink with no apology. Milkshakes themselves were lovely, but very disappointing that we would have had to pay an extra £6 in total to receive the drink in which we actually came for.

Because most people go there for a treat it shocks me that the staff dont acknowledge this by saying hello to customers or by saying thank you and goodbye to customers when they leave.

I have been here a few times. The milkshakes are very filling and come with a piece of cake ontop. Sugar overload but a good treat.

came here for lunch with the Mrs and the puppy. Cracking service, excellent sandwiches and very delicious desserts.

The whole experience was ruined by the bad attitude 1 one staff member. Afternoon tea at £20 per person you would expect something amazing or at least some service but no one came over unprompted. Cakes were nice and you get loads but seems pointless as no one could finish it. All the walls were covered in condensation and made you feel sick. Could no one crack a window or get some air conditioning? No amount of fake flowers can make up for a very average afternoon tea with horrendous service. Baby shower for my sister who was visiting from Mexico could have been a lovely afternoon but the bad service left such a foul taste in our mouth. I would not recommend. Genuinely better service in Wetherspoons.

Amazing selection of cakes! Would love to go for afternoon tea just to sample more cakes! Perfect coffee too and not overpriced.

Fantastic selection of cakes! Highly recommend the pecan pie with a tasty flat white coffee.

Visited today... not impressed one bit! Service so slow sat for nearly 40 mins waiting for food. Sandwiches dry and cakes little taste not worth £20 for afternoon tea. Won’t be back

I got the comb sweet comb milkshake and it was nice but obviously being a freakshake was huge. A giant slab of honeycomb on top which I could hardly get anything off of to eat but milkshake itself was good! Staff weren’t rude but weren’t exactly friendly either so the atmosphere was abit dull for such a beautiful place

Booked at table for afternoon tea for my Mams birthday yday.

This was booked for a baby shower, for which it was inappropriate as it is far too small, the tables and chairs were crammed in and there wasn't any room to place a tea cup. The staff ere very unorganised and my daughters plate was given to another child in error, when i inquired about the meal that i had paid for in advance, they removed it from the other child and placed the plate of half eaten food in front of my daughter. I was ignored when the orders were taken for our drinks, i managed to get a tea but was not given a cup. I would not go back to this place and i would not recommend it, the sandwiches were ok but the cakes were all sickly sweet, the service shameful.

The title says it all to be fair - staff were rude and unhelpful, bordering on argumentative - unsure why. Paid £3.80 for what turned out to be a cornflake bun! Other cupcakes were just sweet - all tasted the same regardless of what they were supposed to be. It’s a pretty cafe and a nice idea, but if it’s going to get return business then staff need some training and prices need to reduce, or the quality of the cakes needs to improve to match current prices and the expectations customers have when paying that much.

Visited here today for afternnon tea for my sisters birthday. Table was booked for 12 and we did arrive 20mins early, there was a few tables marked reserved for 12, we were told it would be afew minutes as our table wasnt ready, we were then seated at a table reserved for 11.30. Another table was served before us, even though they arrived after us. Service was very slow but to be fair to the waitress she was the only serving, seermed to be afew bosses hanging about but not serving.

Booked for afternoon tea here during a weekend away to Newcastle without the kids. It was a treat for my birthday as I love going for afternoon tea and my husband had never been. The venue itself was lovely - light and airy with lots of pink balloons and flowers everywhere. However, the food itself was disappointing. The bread was hard and the sandwich fillings were dry and unimaginative. The tea was in a tiny one-cup pot, despite it being billed as unlimited. You may say this should not be a problem as we could have just requested more, but the service was non-existent, to be honest. After the food had been delivered, we weren't asked again if we needed more of anything, or whether everything was ok. My husband had to queue at the counter to request further teas and coffees. Not my idea of an indulgent Afternoon Tea.

From the moment you walk in the atmosphere is great and the staff are super friendly .We ordered the french toast with bacon and maple syrup which was so tasty .The portions are so big we struggled to finish the breakfast.

A great location, great decor. Really good product. But very much let down by the slow service. Three staff and a queue of four in front of me. Guess how many took customer orders or rushed to get to the next person wanting to give them money in exchange for cake, sandwiches or drinks? That’s right one, one poor soul.

Attended with friend, with service polite and professional, ambiance fresh and clean, coffee okay.

Visited today looking forward to breakfast and a shake. Not busy and staff not overstretched like a usual manic Saturday.

The Great British Cupcakery was recommended to our small group during a day trip to Newcastle. Lovely looking but when inside there were 4 staff members behind the counter (doing not a lot) and we stool and waited for 2 minutes to even be acknowledged. The venue was busy and when shown to a table it was filthy, as was the two small tables next to it. We had to clean the chairs before we could even sit down. Ordered our food which came in just a few minutes and we all thought it was very nice and value for money. However the surrounding tables were still not cleaned for 15-20 mins, (not sure what the 4 staff members were doing during this time) A real shame as this could be a very nice place to visit, I feel the staff need to get a grip with customer service and not standing about chatting. I must say that I am not a person to moan but felt compelled to mention our experience.

I’ve been here twice before but it’s definitely improved. Great vegan options- sandwiches and cakes. I had the prettiest fish(less) finger sandwich ever and done delicious chocolate raspberry sponge. Staff friendly and welcoming. A lovely treat and I’m sure I’ll be back.

We went to the GBCC today for afternoon tea for my mams birthday. It was £80 for four of us and we found this expensive because we have tried so many places now and often to a much higher standard and with an alcoholic drink for a small amount more, or cheaper altogether for more cakes. The location is slightly difficult to find but this is often the case with places in the quayside due to bus lanes etc. The cakes were delicious and a good size however I feel for the price you should be able to choose your flavour of cupcake from the cabinet instead of just strawberry. The sandwiches were amazing and as a vegetarian the choices were so unique and tasty. I got red pepper hummus with cucumber, cheese and pickle, cream cheese with caramelised onions and minted pea with avocado. I was so impressed with these, cheese scone so nice and the summer berry scone is nice but there really should be clotted cream not squirty cream because this seems cheap. Overall the cafe is beautiful with flower wall interior and pink walls and food was tasty just a little bit overpriced in my opinion.

Disappointing afternoon tea, which had some minor flaws. Too much mustard in the sandwiches and only one put of tea. Table service was very poor and staff were unorganised, we had to keep going to the counter to request drinks. Then requested boxes for food to take away and after 20 minutes we asked again at the counter. We requested the bill and waited another 20 minutes before the same staff member came to the table to ask if we would like the bill. Maybe better to get a take away cupcake and coffee!!

The Great British Cupcakery So we were checking out #tynebridge And fancied a quick coffee/snack. Came across this cute little place called #thegreatbritishcupcakery Serving cakes, teas, coffees, and a selection of waffles. The decor and set up is so cute, floral walls, lovely displays and very bright. The menu selection is quite small but that's not a bad thing. Certain breakfast items are only available until midday however they have a good selection of other little bits along with afternoon tea which is available throughout the rest of the day. I had the all day breakfast waffle, which to be honest wasn't that amazing sadly! I was really looking forward to it but it was lacking flavour. It came with poached eggs (which weren't runny :( ) avocado and hollandaise sauce (i opted for no bacon). £8.95 which isnt bad considering the location its just a shame it wasn't well prepared, but was presented well. Worth popping through for a coffee and a slice of cake though :) ££ 3*** #yasqueen #vegetarian #allergenfriendly #cupcakes #bakeoff #cake #sweettooth #afternoontea #newcastle #tynebridge #coffee☕ #tea #scones #freshcream #floralwall #foodie😋 #bake #avacado #poachedeggs @gbcupcakery

This was such a cute experience. The staff are super friendly! And the cakes live up to the expectation! Not only do they look amazing - they taste great! The décor was so pretty. I would definitely recommend this cafe if you're looking for somewhere nice to go in Newcastle!

We came on a whim for a Sunday treat brunch and left full and thrilled.

Nice to pop in for a dessert, prices aren't unreasonable for a handmade treat and service is good, try the salted caramel brownie, recommended!

Very cute and nice staff but the fruit scone was the worst I have ever had. Cupcake was ok--salted caramel--but only just. Lots of cream icing.

For having such a good reputation, they treat their staff appallingly. Don’t deserve to have the reputation that they do as they may have great cakes and a fancy shop but they have no people skills and are not friendly to their staff members at all.

An amazing place and not just to view. Cakes and cupcakes have a great range in flavour. Teas and coffee have a reasonable price. The place is extremely cute, friendly staff and they have takeaway which is something I haven't seen before. Highly recommended.

Visited today with my Mam, Aunty and Cousin for afternoon tea. On booking this in advance, I advised the staff that one of the party was vegetarian with a fish allergy and that two of us would not be drinking tea or coffee.

Cakes looked amazing unfortunately the taste didn't match the first impressions. Red velvet brownie was stale which was sad. Friendly staff however.

Pour une fan de thé comme moi, l'Angleterre est un bonheur. Et spécialement ce lieu, en plus d'être super bien décoré, dans des tons poudré que j'apprécie énormément. Le thé que j'ai pris était excellent, pour seulement 2,5 pounds ! C'est un lieu que je vous recommande.

The plane looks lovely at first glance, and the cakes look too good to eat. Closer inspection though reveals filthy banquettes, and despite the staff being lovely, there is little depth to the desserts. My chocolate cupcake had a wonderful texture, but I could hardly detect chocolate flavor. The icing was just fatty, not buttery, not chocolatey, but just unpleasant. A real shame, there are so many other places to compete with

Really lovely layout and very pink which I loved. Seated quickly and the staff were very friendly and helpful. Huge selection of cakes and cupcakes which all looked lovely. I have a big slice of cake which I couldn’t finish but it was so nice. My boyfriend had a freakshake which he said wasn’t very full. Altogether though it was very nice!

Sandwich selection is abysmal , slightly better breakfast menu but it was too late for us as was around 2pm. A lot of confusion with seating and orders.

First visit in a few years since the place was redone, stunning inside and very polite staff-lovely lady even complemented me on my hair so I feel sad leaving an average review but the cakes were dry as a bone and hot drinks + milkshakes were so oversugared we left almost everything we bought :( menu choice isn’t what it used to be either it’s trying too hard to keep up with a southern crowd- excessive avocado etc... probably won’t be coming back sadly :(