Wok Express in Ashford

Order over the phone with no issues. Food quality, variety and taste are amazing the salt and pepper box is Unbelievable. Definitely my new favourite

We have used this Chinese for a couple of years and the last two times we have had it. It has been very disappointing. The food has gone really downhill full of vinegar and soya sauce The chips tasted like they were cooked Yesterday and reheated in the microwave so sorry as the staff are lovely get a new cook, please

It is one of the best places since I discovered. I love the food 😋 and the service too

Worst Chinese in Ashford just waited 2 hours 20 mins for £50 worth of Chinese for them to leave me a cold Chinese and offer 10% as an apology absolute joke wouldn’t use them again after this is the second time orders taken over 1 hour !!

Service was very quick, we ordered a takeaway for 6 people on Sunday evening and it took 15-20 minutes until it was ready. The food was delicious, my favourite dish is the Salt&pepper Box! All of the dishes were lovely, we spent around 18 pounds each and there was a huge amount of food!

The staff is very friendly, the customer service is great, and the food is even better! We have tried many other restaurants and this is by far the best, delivery was super fast

The worst Chinese take away me and my husband have ever had. Salt and pepper box was bland and soggy, honey chicken was definitely golden syrup NOT honey, roast duck was grey in color, the chow mein was just about edible. Everything had an awful after taste, delivery was over an hour which would be fine if it was tasty. Much better Chinese take outs in Ashford, won't order again!

Food was very poor and incredibly bland, Tofu overcooked and raw onion in the beef dish, which was indistinguishable from the lamb dish. First time customer, won't use them again.

Our go-to takeaway, alway reliable and great food. We've tried others in Ashford but so far Wok Express is the winner.

Great food and Charlie is very friendly and efficient

Always good food! The girls behind the counter are always friendly and chatty. The owners pop their heads around the door to say hello in-between cooking and it's always a lovely friendly atmosphere when we come to collect our meal. We have had delivery and delivery drivers are always ontime, food is hot and well packaged. Delivery always with a smile.

Great food and staff are really nice would highly recommend 🙂

Hot meal that tasted lovely. I would recommend

Lively food, highly recommended

ordered a dosh and asked for pork to be removed was left in the dish. so not good at all as paid for a dish that cant be touched as the person is allergic to pork. dont read comments even though you can add them.

Another great meal, the only thing we’ve stopped ordering is the Capital Ribs as they have come a bit chewy, and on another occasion the sauce was watery, thoroughly enjoy everything else though especially 27 chicken peking style & 95 quick fried lamb. Very friendly lady who takes my order.

Friendly service as always, great food! Never disappointed. Thank you 😁

Outstanding, well presented, tasty food as always. Highly recommend. Good customer service, polite friendly telephone staff and delivery drivers.

Lady taking the order was lovely, fast delivery and hot and the price brilliant highly recommended

Great food and lovely staff, i ordered food here during during heavy snow before christmas as i live in the middle of nowhere. I was expecting to have the order cancelled as the roads were so bad near me but the driver still made it out safely and delivered my food hot. Food was lovely and i was very thankful to all staff at wok express.

Staff were so friendly, great customer service and the food was even better! We had tried so many other resterants and this was by far the best. My partner and kids are so fussy but there was something for everyone and we could add and take things away without a problem. Very accommodating to every taste and they deliver out of ashford too which is even better. Thank you for a lovely meal and service. Will definitly be getting from here again!!

Spent £47.00 on a family take away . Food was appalling Duck chew main had no flavour very dry and three steps of duck . Salt and pepper box was so fatty Chicken balls batter wasn't cooked properly. Hong kon style chicken ok special fried rice ok . All the rest of the menu was put in the bin. APALLING. So think before u order from Wok Express

Utterly shocked to see the owner walk into the kitchen with a lit cigarette this eveing. I witnessed the owner walk out of the reception area with a lit cigarette, proceed to collect groceries from his car and walk back in the building. Straight through to the kitchen, all while smoking!! 4 Start food rating, it should be a zero!!

So poor with delivery times .. Won't use again. They used to be so good but have downhill recently.

Excellent chinky, quick service, they will deliver too.

Usually really happy with the food. Bit disappointing this time round, ordered on line but they had bo record of the order when i went to collect. Which was fine as they cooked everything up really quickly. Asked for an extra sweet and sour sauce which wasn't on the order when I got home, but it did not detract from the meal. My special treat once a year, and will still be my go-to place.

This is my go to Chinese takeaway, I have used them since they opened when I lived in Kennington.

Really great food. Would recommend

After 2 hours the food still hadn't turned up. Couldn't get through on the phone. Turns out when I drove there that they took the phones off the hook!! Food was appalling!! Salty doesn't even begin to describe some of the dishes. I went back for a refund and the owner actually started shouting at me and eventually gave me £20! What an insult! Wok express is under new ownership and I won't be going back. This restaurant has gone from being the best Chinese food in Ashford to possibly the worst. Their loss as we were regulars!!!

1hour and 40 minutes and still no order delivered! Rang them 3 times. They claimed there were trees down preventing delivery. We live on little Burton so 10 mins away and there r many ways they could come! Offered 10% off next order. Never ordering from them again!

Saturday evening... 2hr wait for food!! But it was very good, the food is always great.. just felt the wait was crazy...

Excellent food and service as always

Waited 2 hours for £50 worth of food which arrived cold, greasy and covered in sauce because the containers split open. Complained, was offered fresh food or a £10 refund! Wasn't waiting another 2 hours!

Shocking service, website wouldn't take the payment with delivery charge added. Called the restaurant and was told they won't take the payment as below £10 and I had to pay cash on delivery. Driver arrived and wanted £4.50 for delivering despite their website stating £3.50. Driver refused to give me the food untill I'd paid the extra on the delivery charge. This is the second time they have messed us around, mother's day they took over two hours to deliver and only sent the food because I phoned to ask where it was, I was told it wasn't their fault it was late, it was mine for ordering on a busy night! Definitely won't be using again, especially as the food isn't even that special. AVOID!

Always a good takeaway from here. They do delivery as well.

Our go to Chinese for over two years now, absolutely perfect every time!

Brilliant and very enjoyable as always

One of the worst Chinese I've had ( I eat Alot of Chinese food) tofu in black bean sauce was bland and very greasy. Chicken in yellow bean sauce /cashew nuts was completely dry with no sauce. Chow mien was unedible due very burnt taste. Ordered sweet and sour sauce which didn't receive. Spring rolls also tasted of old dirty oil. Would not recommend. Very disappointed. If your are in Ashford try Kong wah instead.

Really good and fast service. Love it

its ok but not the best chinese in ashford i ordered from wok express as not been there for years as moved out of the area to go there, but fancied a change from my usual chinese takeaway! curry sauce like water no flavour or taste and very runny also very small tub for price not keen on their chow mein either i will not order from here until they fire the chef or improve their quality

Won't be ordering from here again. Most of the delivery went in the bin, everything was so salty it was inedible. The chicken and cashews in yellow bean sauce was salt and chilli chicken pieces with a few cashews and covered in hoi sin sauce. Bbq ribs were plain ribs with no sauce.

Really great food, best in Ashford

Made my order at 7:10 and still waiting at 20:33 nearly and hour and a half waiting for my order! Unacceptable

Had a really lovely meal from there would definitely get another

Just had a meal from Wok Express, found it to be very good, with a quick delivery.

Best Chinese in Ashford. Good price too

Have used this Chinese for years now and when we moved last year wasn't sure if they would still deliver to us being so far out but they do, the foods allway hot good portion sizes and tastes how it should very helpful would highly recommend never had a bad experience and I'm a great lover of Chinese food

Having resurrected our relationship with Wok express after a long period of time, we had been pleased thus far. However it seems old habits die hard. Our order was delivered, it was the wrong order, (history repeating). On calling to advise the lady argued with me, despite the fact they had read the order back to me when I ordered. They did agree, at length, to deliver the missing rice, on the agreement this would be paid for on delivery, quite right. When the rice was delivered we opened the rest of our order to find, the bamboo and water chestnuts was in fact ....... chips in gravy. Way to go after saying I hadn’t ordered right and it was my mistake!!!!! Their loss, attention to detail and value your customers.

I ordered from here on valentines day and found a 2 inch dirty screw in my chow mein. The food was late and having found the screen we phoned up to complain. We were told they would give us a free chow mein next time (like I would eat there again) when I said I wanted my entire money back as I didnt want to eat anything that came out of their kitchen we were told they needed to come and inspect it. They sent a poor driver who had to confirm the food had a screw and said they needed to take all the food from our plates back to be able to refund....very distrustful and clearly their main concern was us potentially getting free food. No apology and just rude and almost aggressive questioning from a women who had such poor English I couldn't get any sense when complaining. Would never ever return. I had previously used them for years and suspect it has changed hands as the food we had eaten before the discovery was poor anyway

Mainly good but lemon chicken weren't great

Food is okay, not great. However, I crunched some inedible red piece of what looks like glass in my vegetable chow mein. It was only 2-3mm in diameter and if I wasn't chewing properly I could have swallowed it or chipped a tooth. I called to let them know and they seemed to take my concern on-board and offered a replacement meal. I declined because I didn't want to wait and had already eaten most of it. They informed me that they don't use any glassware, only plastic or metal so it's a mystery where the foreign object came from. Hopefully they figure out how it got there and nobody else has to risk swallowing something dangerous. Eat at your own risk.

The worst Chinese I’ve ever had,crispy duck lol not at all fatty duck more like ,special chow mein greasey tasteless-noodles in gravey king prawn chop suey floating in some kind of watery sauce,total rubbish,go to Mr Peter Kennington shame it’s closed on Tuesdays

Great food ,good price and friendly service

The put the Express in Chinese food. Always good . Always on time

Best Chinese in Ashford! Food is always boiling hot and delicious. Ready In really good time when ordering!

The chicken chilli and salt is my fav

Have never had a bad experience, have been using for 6 years and will continue to do so. Very tasty and full of flavour

Clean and fresh I feel comfortable ordering from here

I asked for chow mein with rice noodles and no egg .. I got egg in my noodles bad for intolerances and allergies! Simply listen to customer. receptionist put my order as Singapore noodle meal , even though i kept repeating I wanted chow mein not Singapore not chow mein with egg which I cannot eat 😡 I'm never going here again

The best Chinese restaurant always fresh food and very tasty

my go to Chinese take away, consistently good food

Love the food...best takeaway Chinese ive ever ordered from

You have been warned i use to be a delivery driver for this takeaway and amount of complaints we had was unreal and 3 local families have got food poisoning,the kitchen is disgusting and the chef goes to the toilet and never washes his hands and is always smoking in the kitchen area,2 other drivers have left within the 2 months i worked there,and the meat they use is very cheap cuts they buy from the market and often out of date,they never wash the pans and just give them a quick rinse,a couple of times a have seen rats under the cooker,i there is areal foul smell in kitchen,go elsewhere.

Worst Chinese I have ever got food from was waiting 25 mins an then got home to find it was all overcooked an burnt an the chips still frozen inside the staff were incredibly rude never going there again go Mr Peter's 100% better an cheaper only whet here because he's closed on a Tuesday next time I'll just go without

Ordered a Chinese today my order should have been one hour for delivery and turns up over 35 minutes later only to find that it had been sitting with the driver in his car for 20 minutes before arriving at my door the food was warm and on inspection found the chicken curry to be raw I tried to contact the shop on both numbers and made a total of 83 phone calls each time they was engaged, I ended up going to the shop Only to find the staff sitting at the counter playing on their phone with the work phone off the hook, I showed them my findings with my dinner and was told this is not raw this is well cooked quite clearly you can see the jelly in the chicken it was still pink they offered me a refund on the one dish which was not acceptable and at the end I got a full refund I will never use the shop again poor customer service food was disgusting.

I love their noodles, beef in black bean sauce and sweat and sour chicken. One of the best Chinese I ate in England

I only use this chinese. Good size portions. Lots of meat. Great sweet and sour sauce, (a local competitors tastes really odd).Decent prices too.

Had food from Wok express before and loved it, but this time it was trouble from the start.... Telephone order for delivery was hard to explain to the restaurant staff card payment over the phone, had to keep repeating myself order was not read back as phone was put down before confirming Delivery took 1hour 12 mins and turned up cold,and delivery driver excuse was ( oh I'm late ) But only took 2 minutes to return and collect food after complaining.....No apologies! Wok Express - poor customer service will not use or recommend again

Great quality food. Very quick and friendly service.

1st time ordering here usually go lam's garden but fancied a change but on my 1st experience with wok express not so good good points an hour delivery on a sat night which tbh was good food not so good chicken satay had one of these rest in bin!! soggy breaded chicken no idea what it was ?? chicken in tomatoe was good duck pork chow mein ok where is the beanshoots in this ? i think these are linked with gah wah chinese as food quality taste on par with them prawn crackers too fishy worst prawn crackers ever tasted singapore noodles way too spicy we both on toilet next day our backsides on fire i will not order from here again im not trying to slate a well established takeaway but not for us try it you may like it but for us never again

Delicious food with lots of meat in the curries and chow mein. Reasonably priced, arrived quickly and still hot. Will definitely order again, very pleased!

Worst Chinese I've ever had. It was over 20 minutes later than expected and the food was awful! It all had a funny taste and we couldn't eat it! Whatever you do, do not buy from this Chinese!

Perfect for a local takeaway. Call ahead and collect for a tasty meal in 10 minutes. My favourite is the squid - melts in the mouth when fresh!

Quick, tasty chinese food. I recommend the kung po chicken and vege chow mein!