Holiday Inn Ashford - Central, an IHG Hotel in Ashford

Undercooked pizza, terrible manager

Proper country pub with great service and fantastic food

I am deeply disappointed with my recent experience at Champneys. Upon arrival, I discovered that the hot tub was out of order, the small pool was unclean with visible scum and plasters, and the water appeared murky. More than half of the hydro jets were non-functional, and both saunas were at full capacity. Additionally, the main pool was occupied by an aqua class. All loungers were taken, and the remaining ones had towels left on them. The relaxation room was also full, and to make matters worse, my treatment lasted only 40 minutes instead of the promised 50. As a result, we left early, feeling thoroughly dissatisfied. I subsequently emailed my complaint and was offered a 50% discount on my next stay only to be used at the eastwell manor branch, but when I requested a refund, this was refused. I find this situation entirely unacceptable and intend to pursue this matter further. The one-star rating I have provided is solely for the grounds, as the overall experience was far below expectations. The service was overpriced, and I would receive a better experience at my local swimming pool. What an insult to be offered only a 50% refund on my next stay. Shocking!

Burnt poppadoms, mint sauce like water, bhuna very salty and very little sauce, pasanda really runny almost like water, sauces came in bags rather than pots so was awkward, rice very stuck together. Don't usually leave bad reviews but felt this place was that bad. Had to ring twice just to replace the passanda and rice as friend that ordered bhuna went to bed. It didn't arrive so rang again. The replacement was totally different and much better.

This place is beautiful! You can easily park, you can make a donation for this, but it is not mandatory. The dogs are allowed loose in certain places and fixed in some places, this is indicated due to live stock. You can take the easy routes, through the grass, which is easy to walk on in sandals. However, me and my husband + our two dogs, we walked the devils kneading trough that is in this area. Walking shoes are recommended, it is steep but really worth it! What a beautiful environment. The climb up is tough but there are steps. Take your time and breaks and enjoy everything you encounter!