Pizza Hut in Ashford

You have to order via an app as if it was a Just Eat take away. Not very easy to use either, we couldn't find the pizza we wanted on the menu in the app and were told that if it's not on the app then it's not available. Then they have the audacity to ask for a tip at checkout... This is before you've had any food and there hasn't actually been any service. You order your own food on the app, you get the salad yourself from the salad bar. You get your own drinks and ice cream from the stations... asking for a tip is utterly ludicrous! Barely saw any staff other than when they delivered the pizza. Seating was also uncomfortable as the table and chair was bolted to the floor. Not a pleasant dining experience, they are more interested in reducing their costs and maximizing their turnover.

Took over an hour to receive the order

Fast service from pleasant staff., order via app at the table and pay. Decent amount of salad available. Pizza was tasty and well cooked.

Always good, amazing pizzas great selection and great staff

Michael was so helpful, I had a problem with the order he addressed it and made me feel completely satisfied as a customer. Thank you for your help Michael!

Amazing food qith percet deals and lovely atmosphere.

No takeaway cups to share the big bottle drink unfortunately but the food was good. 👍

Went there for my daughter's birthday, the place seemed very empty but other than that is was cozy. Food was lovely, and she had a great time. Only issue had, on the ice-cream syrup bottles they seemed to be out of date.

Had the buffet, which was excellent! Lots of choices and fresh and hot!

Standard Pizza Hut fare. Enjoyed the pizza and salad. Nicely laid out. Clean. Buffet was well stocked. We had a pizza to share and took what was left away in a box. Toilets were clean. Staff were helpful and friendly.

Really friendly and attentive team whenever I drop in for a buffet lunch when in the area for work. Highly recommend

in complete order no bottle of Pepsi no 11inc margarita pizza absolutely fuming and send

Pizza was okay, not the best I’ve had from Pizza Hut

Very kind, helpful staff and the manager is great too. Helped with my order by Clair and she was wonderful. Thank you very much

Well what can I say about pizza hut all I can say it is amazing the food is great and the service it amazing to as I am a regular customer and you can not fault it would highly recommend them to anyone and all the staff is great to thay are all kind and thay know what there doing and thay are great at there jobs

All I can say is wow. The lady in the kitchen certainly knows how to make a great pizza .I have been coming to the restaurant for many years and I can honestly say they have got it spot on. Would happily recommend to others.

Lovely staff we have come from out of town super helpful guys, could not fault in any way food was lovely hot and enjoyed :-)

Fantastic staff Clare was really nice and helpful. Would recommend to anyone.

Fantastic customer service tonight from our server ( man with the ponytail). It's was a very busy Saturday night, we were a bug family group but he always gave us his smile, helped us when I couldn't use the app, and made us feel really welcome and attended to. Only fault I can mention was the salad bar, Lettuce was browned. Hard to keep fresh I guess but less filling and often replenish would have kept it on point. Family favourite for get togethers, kids always have a great time.

The food was great , and the staff were nice, friendly, and helpful. Not very busy as it was just after four. Expensive though, I could have ordered more for less elsewhere, but it won't stop me from visiting once in a while, though.

Had a lovely buffet lunch with my elderly mum who is Alzheimer’s and they staff took us to a quiet area of the restaurant and were very attentive

We went out as a family of seven and all had the buffet. Food was great. We were served by Keeley who was extremely cheerful, polite and helpful. They made sure that we had everything we needed and helped to make our day out that little bit extra special.

I have been a regular patron of the Pizza Hut restaurant at Eureka Park, Ashford, since 2016. The primary reason for our frequent visits is my son, Abhimanyu, who has special needs and is on the higher end of the autism spectrum. Abhi is non-verbal, but his ability to communicate his feelings through his smile and behavior is unmistakable. One of the places where he consistently feels welcomed and comfortable is this Pizza Hut. The staff here, without exception, have always gone above and beyond to make Abhi feel at ease, and their genuine warmth and attentiveness are deeply appreciated. I would particularly like to commend the manager, Ian, who, like myself, is a former member of the British Army. However, it is not just Ian’s leadership but the entire culture of this restaurant that stands out. The team here consistently provides outstanding service, coupled with high-quality food, making every visit a pleasure. While I have taken Abhi to other Pizza Hut locations—pizza being his favorite food—none compare to the exceptional service we receive at Eureka Park. The care and attention we experience here are unmatched. This review is written on behalf of my son, Abhimanyu, and is based on our numerous experiences at this restaurant. I can confidently say that this is the best Pizza Hut in the country, and I offer this opinion without reservation. I hope this review reflects the outstanding service and commitment of the team at Pizza Hut Eureka Park, Ashford. They truly exemplify what customer service should be.

Great service from Keeley, very helpful, was a great experience overall 👍

Keeley was extremely helpful giving us a child eats free code, lovely person

Keeley who helped serve us was absolutely brilliant, nothing was too much trouble. Always a smile and got what we needed quickly. A credit to your organisation and team and should be commended for her work ethic. We will be coming again! ⭐️⭐️⭐️⭐️⭐️

I have been a regular patron of the Pizza Hut restaurant at Eureka Park, Ashford, since 2016. The primary reason for our frequent visits is my son, Abhimanyu, who has special needs and is on the higher end of the autism spectrum. Abhi is non-verbal, but his ability to communicate his feelings through his smile and behavior is unmistakable. One of the places where he consistently feels welcomed and comfortable is this Pizza Hut. The staff here, without exception, have always gone above and beyond to make Abhi feel at ease, and their genuine warmth and attentiveness are deeply appreciated. I would particularly like to commend the manager, Ian, who, like myself, is a former member of the British Army. However, it is not just Ian’s leadership but the entire culture of this restaurant that stands out. The team here consistently provides outstanding service, coupled with high-quality food, making every visit a pleasure. While I have taken Abhi to other Pizza Hut locations—pizza being his favorite food—none compare to the exceptional service we receive at Eureka Park. The care and attention we experience here are unmatched. This review is written on behalf of my son, Abhimanyu, and is based on our numerous experiences at this restaurant. I can confidently say that this is the best Pizza Hut in the country, and I offer this opinion without reservation. I hope this review reflects the outstanding service and commitment of the team at Pizza Hut Eureka Park, Ashford. They truly exemplify what customer service should be.

Excellent family meal, exceeded expectations

Not enough Pizza Huts around, so it was great while on holiday we found this one. Food was great, plenty of parking and great service

There where too many spicy pizzas on the buffet but at least they where fresh and what i could eat was nice the system for ordering online was a nightmare only becuase to use the code for kids eat free i had to place 2 separate orders to do it the servers where polite and kind over all was a nice day

Popped in last week for an impromptu pizza before the cinema but walked out after 10mins as it seems you have to order your own food through an app/QR code and after two attempts to pay for the disgustingly overpriced products we’d ordered to no avail we gave up and went to Subway over the road where we were served by a person!!! Removing people taking orders at a restaurant is a one way ticket to disaster, I’ll avoid Pizza Hit at all cost now if this is the same in every restaurant in the chain!

Need more selection of bottle sauces

Great service, salad bar was fresh and pizza tasted fantastic! Staff friendly and attentive- great experience

The whole experience, staff really friendly and attentive. Got it just right with making sure we were OK. Music volume good too. Will visit again

The service was exceptional. I would rate the customer service as 5-Star. Food was served on time, and the quality was superb.

Took a small school party to Pizza Hut. Tyler and Chelsea were amazing. The group had special needs and one pupil was a little 'boisterous', but Tyler responded professionally. Chelsea helped us find the best deals for the kids and made sure everyone was well cared for. All the kids left very happy. Give these staff a pay rise.

Overpriced £50 for two meals, service poor...

Visited with my husband and stepson, it was absolutely lovely the waitress Vicki was brilliant, very friendly worth her weight in gold

Apart from the salad bar, food was good. The salad bar was not fresh and not well stocked. Had to ask for sauces. It's gone down hill massively. Please bring back the old kinda salad bar. I would rather have a bowl but nice fresh salad, then all wilted salads, gone off onions and squishy tomatoes

Best Pizza Hut locally. Good atmosphere and feel to the place. Staff friendly and helpful. Pizza's excellent. Only criticism is of Pizza Hut nationwide, is that they don't do a gluten free option for the buffet ( like they do in Sweden)

Everything was great except once we had finished our food we were waiting half an hour before anyone even noticed this is the second time this has happened the first time we was waiting almost an hour. Other than the waiting time for someone to take plates away so we could have our dessert, the pizza was amazing!!

Went in with a few friends, we were trying to establish how many of us were eating here or going elsewhere. Got told me were ‘messing him about’ when in reality he was nothing but rude. Saying how it’s his restaurant and that he’s not having it. What a muppet jesus

The order was picked up at 6.32pm( time written on receipt) with an initial estimated time of 6.45. This changed to 6.50 which I was fine with. What I'm not fine with is tracking the driver who went all over Ashford with other orders and finally arrived at 7.14pm, 45 minutes after he had picked up the order. Needless to say my food is stone cold. This is really unacceptable costumer service. I have requested a refund as I can't eat my food. Not impressed.I look forward to hearing from you.

Service was good, salad bar was great, got a seat quickly. Only issue was the pizza and sides didn't seem great. Very oily, the meat feast pizza seemed to have cheap formed beef pieces (I'd be suprised if they were even 50% beef). But we had a good time, kids enjoyed it, and price was good for the amount of food we got.

No, no, no. A QR code is not an excuse to totally NOT communicate with your patrons. We had some trouble using the QR code (it didn't take our credit card) and when I asked one of the staff whether I could pay another way, he said "no" and walked on. Upon which we walked out.

They did a gluten free base. Really positive point. Also I liked the flatbread, brilliant if you don't want too much dough.

the service from pizza hut was outstanding I would give 5/5 for them. But JUSTEAT as a company i will give a 1 star due to having to wait nearly 4 hours after ordering for it to be delivered 4 HOURS late. We couldn't cancel it because we waited 2 hours after ordering to call the restaurant and they recommend to cancel but could due to it being to late to do so on the app.

I have to say the service and food is amazing at this my favourite Pizza Hut in the country! Both my friend and I try to meet up once a month and we visit here as the staff are incredible! Great service .. and the food is always fresh and the salad bar always topped up !! Thank you team Eureka

Great restaurant! Food was fresh and regularly replenished! A restaurant with a good vibe! Staff were attentive and friendly,. Please note this is a cashless restaurant and you order your food and drinks via the app/ table QR code

Friendly helpful staff. Fresh salad buffet and time-honored pan pizza

Over prodded for what it is and has lost its pizzazz

The easy mobile ordering, being seated quickly with a very polite staff member. How quickly the cutlery and glasses came for us to help ourselves to food and drinks.

Amazing from start to finish, my son birthday and my mate birthday as well was well put together with the staff on the day. They helped sort the cake for us, candles, and lots of assistance with any questions we had. Everyone went away happy. The staff all had smiles on their faces and worked well together and the food was hot and went down a treat. Thank you 😊

No waitor ordering now, so no tips given.

Being able to be seated to allow me full access to the restaurant and food service area . This restaurant could easily be a flagship for Pizzahut of how to look after a disabled guest as well as able bodied guests. We were made to feel very comfortable and welcome.

You have to order and pay at your table via an app now. Well, the app didn't work and staff had to do some work. Food was very mediocre, only went as we'd had a power cut. Probably won't go again.

Not a bad place to go but a little expensive

Disappointing order from Pizza Hut, the size of the cookies have dramatically shrunk they used to be much much bigger. I ordered from there as the wait time said only 15 minutes later but by the time it came and I sat down it had been an hour from when I originally ordered. Not great service

Love the GOAT pizza and Ashford pizza hut always puts in the effort. Great staff, great food

Didn't have to wait long once it took ages to order off the app Bring back cash and staff to take your order really spoils the visit

One of the nicest pizzas in the town. I just ordered a large cheese crust chicken supreme. It was really nice. Stuffing was good and the taste was nice. Overal really nice except when we deliver a pizza please atleast put some ketchups or seasonings. All other was good.

Can't go wrong with a pizza hut buffet 🙌🏼 and the cheesy pasta 🤌🏼

I found it very nice and easy to go up and get food ourselves

Really clean and good Pizzat hut. Friendly staff that even remembered us from our previous visit back in late summer last year.

Really stepped their game up, pizzas are excellent 👌

Great food and driver found my front door, great thank you.

We went for dinner at pizza hut. The guy serving us was extremely helpful and friendly, offering us any help should we need it. The choice of pizzas we're great and the taste was lovely as always! The salad was fresh and tasty and the food arrived in a good time. Will return

Our bottle of coke has not been delivered will I get refunded or can you send me one ?

The food was cold.the pizza base was hard and chewy.definitely not worth the money.

Really love the buffet idea. There was plenty of choice. Stuff were helpful. Good selection of salad and pizzas. Really tasty

We really appreciated the staff today. We were given a lovely welcome by the manager, who was kind and clear about how everything worked. Our waitress was also lovely. We caused some chaos (kids - spilt drink - liquids everywhere/soggy food etc.). They dealt with it all so calmly and professionally. Didn't make us or the children feel awkward or uncomfortable. Sorted out everything on the table really quickly. I haven't been to Pizza Hut for a while but on the basis of this visit, I will return soon. I was really impressed with how we were looked after.

Dominos make real pizza, Pizza Hut pizza is just overpriced fake stuff. The store is good, friendly staff, it's clean & tidy, but the food is overpriced and greasy. If you want less grease & just overall better product go dominoes. Pizza express use even better ingredients again and cost no more, avoid pizza hut, I won't be buying from any other store again

Didn’t get my food eve I think said it got delivered

Really disliked the food. Don't like the online ordering and why add a tip before we get food? Staff not very friendly, atmosphere was not pleasant. We won't be returning.

Usually very good but this time the food was terrible. We ordered a takeaway but the pizza was quite cold and the chips not throughly cooked, they were quite hard. It was the first time we have not finished the pizza and a lot of the chips were not touched. We would have gone back but we were travelling down the motorway.

Whilst much about the food is good, it is spoilt by using the worst salad and veg possible. If only they used good ingredients their meals would move from functional to something good. The olives on our pizza were poor quality tasting of chemicals and the salad lacks good flavour with tomatoes that could be used as bullets. The service was good and the restaurant was clean and comfortable. Its just the food that needs a big boost.

Listen up Pizza Hut. The online ordering at your table is awful!! I tried several times. Scanned QR code, lost in geneic messy Pizza Hut website. Got fed up and left to eat elsewhere. Especially as £22 was looking like the best “deal” I could get for one. Go back to proper table service. You have staff there for it. I’m sure they’d appreciate being able to serve and get tipped accordingly too.

Driver was rude and food was cold wont bother again

Hot pizza. Salad selection was ok. Bottomless drinks with a selection of options. Nice temperature in restaurant. loads of parking spaces.

Was stone cold like eating it the next morning it was that cold

Expensive 🫰 and not nice having no table service going to a restaurant should be a treat and they don't take cash this is very disappointing

Ordering online, good table space, Quick delivery of order Friendly environment in the restaurant Friendly staff Good choices on menu

Nice fresh pizza on buffet well topped up

The ordering system has changed since we last visited but it was easy to do and easy to pay via same method. While still receiving a brilliant service.

Keely the manager was fantastic. Really looked after us, food was great

Driver was terrible,argued with me that he was in the right place and then hung up ,10 minutes later called back still saying in right place finally after waiting outside building for 20 minutes so I could guide him in he appeared and said map sent me somewhere else..... totally useless food quality compromised due to extra wait time

Food was amazing tonight and the sides we ordered,only problem we had was no bottle of tango orange

We go in the summer if we have our DOG with us we can eat outside which is nice usually invite grand children for where it is it's not to bad sometimes could do with a vaccum but the staff don't forget you and still come to see if everything ok and you can just go in to get food ( sometimes better no screaming kids ) really recommend if out with your dog

Can't say more, we came, we ate, we left.

The place looks like it’s not changed a day since 1944, the front door is what I would expect for a bomb shelter, they forget the simplest things 4 times in a row, even when you double ask for it😂 they just blatantly are stoned and do not care. Lol

Not from pizza up by the just eat drover sitting in their restaurant and leaving our phone sitting out for an hour

Always lovely food. Great server called James who goes above & beyond

Loved the ice cream bar. Great salad, lovely pasta from the lunch buffet and good choice of pizzas. My son loves the ice cream factory most of all!

I think the service was great honestly they clean the floor once they see anything and thr buffet bar was kept refilling with pizza and salad The £19.99 bottomless pizza, ice cream and drinks are really a bargain when one pizza cost around 15 Worth to try

Loved the pizza 🍕 it was great with nice staff

The food was okay but service was average. First of all we were left to wait for someone to come and seat us for around five minutes. Various staff saw us but chose to ignore us. We finally got seated. Food came and was nice. We ordered desserts and a staff member finally came and asked us if we were ready which we were and then proceeded to only clear half of our plates away. We thought they would come back but they didn't. Even when our desserts arrived, they didn't take away the rest of our used plates. The restaurant wasn't overly busy but food was okay.

Great experience, food and service. Michael went above and beyond in his customer service and we will definitely be back! :)

Brilliant family meal out wonderful staff great food

Easy ordering, good speed of service and attentiveness of staff impeccable

Food is cold chicking is very hard to eat .