Wings And Shakes in Portsmouth

I recently ordered from Wings and Shake, and while the food itself was decent, the overall experience was a real letdown. The wings were tasty, and the shake was pretty good, but the service was terrible. They managed to forget one of the items from my order, which was frustrating enough. But instead of delivering the missing item directly to my door like any decent service would, they told me I had to go and collect it myself. To make matters worse, they didn’t even bring it to my building – they made me walk around the corner to pick it up outside a Domino’s. I was absolutely shocked by this level of customer service. The whole point of ordering delivery is to have the food brought to you, not to have to go out and get it yourself. I paid for delivery and expected better. The food might be okay, but the hassle and poor service are definitely not worth it. I won’t be ordering from here again unless they seriously improve their service. If you’re thinking about trying this place, be prepared for the possibility of a frustrating experience.

We used to order here often on deliveroo with no issues. A couple of months ago they were out of the sauces we wanted and they didn't tell us until the order was placed. We were hesitant to use them again, but ordered tonight. 45 minutes after the order went in, at the time it was meant to be delivered, they call to say they don't have the sauces and we can either pick from 2 sauces we don't want, have the tenders dry, or cancel the order. We've chosen a sauce we don't really want because it's late and we don't have time to order from anywhere else. When we asked why they waited 45 minutes to tell us, they just said they were busy. Would have recommended them last year, definitely avoid now.

Just ordered wings in Uber and messed up with order. Ordered two portions of 5+5 wings which I should have got 20 but sent only 10. Ordered before as well no issues at that time. I don’t understand why they hide their telephone number in all 3 platforms and on google too. I don’t know how they resolve when mistakes like this happen

This review is for their Jumbo Wings Only. Plainly put, the best fried crispy juicy delicious wings I’ve ever had and I could never get enough of them. Only downside is, you can only collect or get them delivered.

Very poor quality chicken. It used to be real chicken breast pieces but all I got were chewy odds and sods, inedible. Won't be ordering from here again.

Order never arrived waited over an hour and phone didn’t work

Got the completely wrong order not even close but too late to phone up and get refund so are it and it was just dry chicken and it came with 1 sauce the one I didn't ask for and it wasn't good either

As a uni student i feel like this is daylight robbery for the fact that there was no need to increase the price and reduce the quantity. Not only that but reduced the quality. Please sort this issue out because as long as i am concerned you have lost a valuable Asian customer.

Scammed me !and then when I called put the phone down on me

I ordered a wings & shrimp box special as a meal for one and it was so good! The perfect amount for one person, and a good price too. The wings were fried in a crispy coating before being tossed in the sauce of my choice (buffalo hot) which I love! Some places serve wings just in the sauce which can make them feel a little slimey, so these being fried up all crispy first made them so much more tasty! Quick delivery to using their own drivers, not Uber eats drivers which does mean limited tracking but they arrived right on time! Hot and tasty - will order again!

Offered two for one deal on uber but then charged me for two anyway, convenient how there's no phone number 🤔

Halabahary 19 ❤️❤️❤️your food Cheers guys!👍

Lovely food delicious milkshakes always a speedy delivery

Good food at decent price, no tracking information on order apps though and did take a little while to come but would buy again

Scammed me , phone number doesn’t work and is on Uber eats for no reason