Willy Waller's in Cornwall, Isles of Scilly

This was my least favourite I’ve cream in st Ives. The ice cream was decent however there was a lack of choice and flavours compared to the competition. It was also overpriced for what you got (compared to the competitors). Furthermore, the server was extremely curt to the customers…definitely something to work on.

Lovely tasty Ice-cream. I had the Amaretto and Baileys flavours, was very nice & would rate it highly out of all the Ice-creams I tried in Cornwall.

Ordered ice cream with clotted cream, the clotted cream was inedible, clearly off, staff and manager totally unconcerned, told us we obviously had no idea about clotted cream

Me and my husband managed to get some time off work and decided to go away for a lovely week in Cornwall. Unfortunately one of the female staff was extremely rude to us, as she had a go at us for not telling her which size cone we wanted at the start of ordering. She does not have the right ettiquette and therefore she is definitely not fit for this job.

To start with, my wife who is Coeliac can get a proper cone in here to put her ice cream in. In itself that is a huge plus. On top of that the ice cream was delicious, with plenty of flavour options. The staff serving were ok, nothing special but hey that's fine. A decent experience

I went here on the trip advisor reviews and had vanilla ice cream. Unfortunately it had no taste with ice crystals in. The only good point is they gave me my money back with no quibble.

Wide range of flavours, including a fabulous Stem Ginger. Others were disappointing and the “extras” soon added up to a very expensive ice cream.

Im 55 and love icecream,ive just had the best one ever,nicer than ive had in Italy the lemon meringue pie ice cream is to die for,actually it was better than sex lmao

Fabulous ice cream we really enjoyed them and lovely friendly staff. Shall be going there again next time we are in St Ives.

This is not a review of the ice cream, which was nice, but the lady serving it was possibly one of the most rude people I've ever come across serving in a shop. She looked miserable from the moment we walked in, and, for reasons too numerous to mention here, actually managed to spoil our otherwise thoroughly enjoyable family day out to St Ives. I don't understand how people can get up in the morning, go to work and be that unpleasant to customers. My only explanation is that something else is going on in her life to make her be like this. The owners of the shop are lucky that the majority of their customers don't look on trip advisor before they visit shops like this; they thrive on opportunistic passing tourist trade, because if they did look at the customer service reviews, they wouldn't get much business. A smile costs nothing.For what it's worth, whenever we return to St Ives, we will NEVER give this shop our custom.

They only had a small selection of ice creams but that perhaps could be as it was over Christmas I’m not sure. The ice creams were nice but for the price there are much better places around the harbour side.

Best for ice-cream and a never ending choice of flavours. We had Belgian chocolate and ferrero rocher, both were totally true to taste. Tasty creamy and indulgent. Watch the seagulls though! They enjoy it too!!

Right on the front an ice cream parlour with a great variety of flavours, good staff, prompt service and somewhere to sit outside and enjoy the world go by. £2.50 for a fair sized cone or tub. I recommend stem ginger flavour!

We visit St Ives every summer while on our Cornwall holiday. The ice cream here is amazing and there are so many flavours to choose from. The white chocolate and raspberry ribble was the best ice cream I had ever had. The Cornish cream tea ice cream also went down well. Absolutely delicious.

Visited here with my Granddaughter who enjoyed a really nice ice cream and had so many flavours to choose from. She thoroughly enjoyed and we will be visiting here again.

Stopped here on a hot day for an ice cream. They have a large selection of flavours, including lots you don't normally see. I had the banana toffee which was really good.

Service was indifferent and scopes had different sizes, my daughter got a really small one.Chose the wrong cone for my sun that only contained one flavour. Could have easily been solved with adding a smaller scope of the second taste. Was the only costumer in shop.

Made in St Ives, so I had a Strawberry Special with real fresh strawberry’s, vanilla ice cream and topped with a large spoonful of clotted cream. Delicious, really yummy and so good. They have a great selection of 32 different flavours to choose from.

We visited here several times during our week in St Ives. This place has a great selection of 30 odd flavours. My personal favourite was the orange mascarpone and my wife was the roll flavoured one. WARNING - aggressive Herring Gulls lurk outside and they will dive and try and take your ice cream if you don’t keep your wits about you.

This ice cream is to die for I had liquorice and cherry and it was superb,the shop was very clean and the young girl who served was very pleasant

Lovely ice cream but Incredibly rude and aggressive staff member. As we were eating outside on the harbour a plume of sticky vape smoke was blown into my families faces. (I'm not talking about a normal vape machine either, I'm talking about a pumped up one that produces massive clouds). I mentioned that my friend had asthma and we didn't want to breathe in his vape clouds to which he adjusted his glasses, smirked and aggressively blew another plume into our direction and walked off down the harbour front blowing more clouds into more peoples faces. There's very few rude people in St Ives but this guy was so arrogant & selfish that it shocked us.

We visited on 26th Oct. Kids wanted an ice cream so we gave this place a go. Service was excellent and staff member we had was very attentive. Our kids picked an ice cream each and my wife and I had coffee. Staff member pointed out to us that it was filter coffee, which we did not have an issue with. Take away Coffee was presented on a tray along with milk and sugar, nice touch. Staff member was happy to dilute my wife's coffee as it was a bit strong. Ice cream was excellent and kids loved it. Prices were on par with others. Highly recommended if you are passing. Only minus point was that coffee was not very hot but this was due to it being on a filter machine hot plate.

Had a delicious ice cream from here. 2 flavours in a waffle cone. Turkish delight with huge chucks in and white choc fudge brownie which also had massive chucks in. So tasty

Ice cream is great but three times now I have experienced rude responses from the brunette older lady who works there, also get a card machine it's 2017 and you must make a fortune so provide convenience for your customers

I was second in the queue here and decided to order the lemon sorbet. I was served pretty quickly, but I found the person who served me appeared to not want to be there and she never smiled.Now I know this isn't a requirement of good service, but I think it really does help. It's polite and it makes customers feel valued. I had one scoop in a tub, which filled the tub, so that was good and it was delicious. Quite strong, but really flavourful and refreshing. As the sorbet was delicious and it's technically quick service I would go here again.

Felt like a tourist trap, and was a tourist trap. Ice cream was ok, but nothing special. Seemed staff did not want to be there. Try another joint.

After dinner we were walking around the seafront and fancied an ice cream. There are plenty of establishments to chose from but the criteria was this was busy, had a good choice and they were really nice ice creams.

smoothies & ice creams to take out. I had a mango & pineapple smoothie, kids had ice cream - none of which were anything special but they were ok. Not cheap and service was a bit odd - 3 different staff members ended up serving us - I think one was new and undergoing training. OK but not a must do.

Lovely ice cream. Loads of choice to pick from... tasty ice creams... very hungry seagulls outside wanting to try some too!!!

Good choice of flavours, very creamy and smooth. Choice of cones and scoop sizes. Can also buy sorbets, milkshakes etc

Such an amazing visit here! Had my first gluten free ice cream cone in about 10 or 15 years. Chunky chocolate ice cream was yummy too. Massive variety of choice and advice is given on what ice creams you can safely eat if you have dietary needs (I have coeliac disease). Staff looked a bit bored, but were helpful in all other respects.

Visited on Sunday 18th, the main shop was closed with a ribbon across the door, served through the hatch, where i must say i am really sorry that i disturbed the member of staff, who was busy on her phone, okish ice cream, nothing special, go next door to Moomaid for a proper cornish ice cream,

Stopped for a little ice cream treat at Willy Waller's. Fantastic choice of flavours. I went with the Black Cherry, gorgeous! It is a gelato more than ice cream and have to say that after trying Kelly's, Webb's and now WW's the latter for me is the best for flavour, choice and texture. Would recommend as a MUST TRY

Really love this ice cream shop. Took a party of 14 Brownies and leaders here. The ice cream was scrumptious and was enjoyed by us all.

Really love this ice cream shop - visited after a visit to the beach ! Was really nice - my youngest recommends the cookies and cream ice cream flavour !! Was nice but maybe a bit overpriced for what it was aha but will go back !!!!

For the same price as a large icecream get the special. Comes with fabulous vanilla ice cream clotted cream strawberries and chocolate sauce. Amazing combination. Boys highly rate the cookies and cream and chocolate too.

Lovely ice cream, Turkish Delight was fantastic so was the mint chic chip. Staff we're friendly enough.

The staff were miserable but the ice cream was ok. The flavours were good but very subtle, the thing that ruined it for me was the chocolate curls through both flavours I chose, it would be better if it was left smooth because the curls have a fatty taste and take away from the flavour of the ice cream.

We had bounty coconut, honeycomb, Ferrero roche and tiramisu ice cream and they were all really good quality ice cream. They had so many flavours to choose from and the cones were great.

Great Ice cream but served by rude, surely staff who look like they don't want you bothering them. Just a smile and a hello is all it takes to change the whole experience. It's a poor show when the owner or manager of this place doesn't take note of people's comments and deal with the problem they have. It's such a pity but maybe they don't think they need to be polite to their customers.

We visit St Ives a lot and have visited this ice cream parlour on many occasions. It's probably the most appealing of the ice cream shops and is handily positioned on the front. It offers an intriguing range of flavours but generally they seem to lack much taste and are at the more expensive end of the range. You don't need to walk far to find better!

We always treat ourselves to a tub of a trio of flavours every time we visit. I haven't worked my way through a third of the flavours yet, and they keep adding more. For the indecisive and the young there's a cornet ice cream flavour spinner outside, spin it to see what flavour you're having!

Tasty ice-cream, great flavours. We visited multiple times while in St Ives for our honeymoon. Mint chocolate chip, bounty coconut and rhubarb & custard favourites. Friendly staff. Was politely warned to watch out for seagulls and didn't - resulting in getting my ice-cream stolen by one of these little beasts! Ate the rest of our ice-creams in store. Watch out for seagulls!!!

Visited twice. Wow what a place. I've never seen so many flavours of ice cream had such a hard time deciding which one to go for. Had the tirimusu mmmmm delicious. But watch out for the blooming seagulls i got outside the shop took one lick and a gull came down and knicked my icecream. I got another and sat inside and had it. There are signs inside the shop and even news articles about the St Ives seagulls.

Visited Willy Wallers on 3rd June 2015. We stood outside at the window for few minutes and nobody came to take our order, so we popped inside. As we were looking a man came out from the back and stood there waiting for us to tell him what we wanted. We had 3 icecreams. Half way through serving us a lady came out and she took over with our order. They both just seemed like they didn't want to be there and we were an inconvenience being there!!! We paid for icecreams and sat outside. The view was lovely & icecream was delicious :-) But will probably go elsewhere next time and hopefully get served with a smile ;-)

We visited on a family holiday, we had three ice creams which to be fair tasted nice. The customer service on the other hand horrific. The girl was impatient with my daughter choosing her icecream and later when we went back to complain there was a hair in her icecream laughed out of the shop. I was outside with the dog and decided not to stress ourselves out by having it out with the rude staff but never to go to this brand again when Cornwall is full of gorgeous ice cream on every corner.

Is it not a shame when you walk into or let's say not get over the threshold before you are bellowed at because you have a small dog with you and all you want to do is buy three ice creams to be told how ice cream is made on the premises and so on .I made a hasty retreat so I asked a passerby to purchase the ice creams for me which I must say we're very poor quality and tasteless , which I suppose thats why it was empty goodness knows that these establishments should be embrassing customers not jumping on them like they have some life threatening contagious disease A DOG Tell what would happen to St Ives without tourists I would certainly not be returning very rude and unfriendly

One of the nicest places to get ice creams from in St Ives. All the flavours we have tried over the years have been excellent. It is really handy for a beach ice cream if you are playing on the harbour beach. The strawberry specials are a must. Keep up the good work.

We visit St Ives several times a year and always buy our ice creams here despite the fact there are several other ice cream shops nearby. My husband always has their special which is excellent value.

There are lots of ice cream places in St Ives - and this was the first one we visited. We were all very pleased with our choices. Reasonable prices compared to other ice cream places in St Ives. All cones are the biscuit/sugar cone type. Single scoop is £2 and you get a good size scoop for that. Husband had a double scoop of Raspberry Pavlova and Rhubarb and Cream, which he declared "delicious"! My son had Chocolate which he declared "delicious"! I had Ferrero Rocher - it's good to be able to say that I enjoyed a Ferrero Rocher ice cream that had actual chunks of Ferrero Rocher in it! All in all - delicious!

Right on the beach, great çhoice of flavours. What's not to like? Black current and liquorice for me today.

I had a very nice ice cream from this shop, they have a massive range of different flavours which are not only extravagant but also delicious I myself had the seasonal Easter egg flavour and it was delicious, my partner had the Ferrero rocher flour which was divine.Highly recommended

Delicious ice cream friendly staff and fun shop for kids with the spinning wheel ice cream selector very clever why to help u choose a flavour. Baileys crunch my favourite! Tried a lot!

Lovely ice cream and one each for my boys 4 and 1. They had a strawberry cone and a vanilla. Lovely ice cream.

I am allergic to many things, when asking staff in the shop if certain ice creams had ingredients in that I am allergic to in they seemed very un interested. When I asked if the liquorish in the ice cream had wheat in I was answered with 'well if some liquorish has wheat in don't eat the liquorish ice cream' (not finding out if their liquorish had wheat in or not) I would not risk eating here if you have allergies as I am not sure they would take it seriously and would tell you the truth. It is a legal requirement that they have a list of ingredients so that allergy sufferers can see. I too had an issue with their hygiene they handled money (who knows who has touched the money before you) and then touched the ice cream cones spreading the coin germs onto the cone.

The special ice cream is always the best with clotted cream. Is worth a visit. The other flavors are fabulous too.

Fab... creamy cornish ice cream... but when being served, the money was handled and then the cone was handled but the server put her fingers inside the cone.... but just a bit a personal one... as some may not mind this.

enjoyed ice cream here more than once on our holiday lots of flavours, staff friendly and willing to help

This was some of the best ice cream I had tasted with an amazing choice of flavours. The Ferrero Roche flavour was incredible!

Amazing flavours. Good values. Recommend lemon meringue pie☺️ There isnt much seating so that could be improved. We loved the great views. Shame for the seagulls.

Hard to miss, Willy Waller's offers an amazing array of ice cream flavours, mainly focusing on the extreme end that your kids like, such as popping candy, blue colours etc. The shop almost mimics what I would expect to see in a mad ice cream factory, bright and zany, and I thought the spinning flavour wheel was a particularly good idea!Our chosen flavours were very nice - I chose Turkish delight, never seen this elsewhere and it was beautiful.Well worth a look for something very much out of the ordinary.

I don't think i have ever been to an ice cream shop that sells such a range of ice cream flavours, i would recommend both the mint choc chip and also the mango sorbet which is very refreshing on a hot day.

A fantastic Ice cream shop in St. Ives, the range of flavours is huge and the quality excellent. Personally I can recommend the Baileys flavour Ice cream, perfect to sit with on the beach, just beware the thieving seagulls.

Service quick and friendly. Always go to this place as the ice cream is incredible.You don't need more than a single cone with a single scoop it's plenty.Every flavour we've tried has been superb. Tiramisu and rum and raisin are favourites of mine.The chocolate sorbet is INCREDIBLE!Try it.

Try the chocolate sorbet, it is out of this world. The most delicious sorbet ever and tastes like luxury ice cream. Not always on display, so ask if you cant see it.

Once you get beyond the name, which for me distracts and cheapens the place, as it looks like they've stoled the name from Willy Wonka, its an amazing ice cream shop.There are about 100 different flavours, all made from locally sourced creameries. The choices are outstanding. I had the Ferrero Roche flavour, which was the tastiest ice cream I've ever eaten.

We visited St. Ives on a roasting hot day in August and fancied an ice cream, as you do. Willy Waller's seemed the best due to the massive queue outside. They have plenty of extravagant flavours but unfortunately they didn't quite live up to their names. Staff were brilliant and friendly and the prices seemed reasonable in comparison to all the other shops around.

If you like a variety of ice cream and some interesting flavours, then this is where it's at! We went to willy wallers in Penzance, and st Ives and its excellent the kids love a treat and there is nothing better than a nice ice cream and made even better when u can be spoilt for choice with some interesting flavours!! What a fab place ;-)

Lovely different flavours, we enjoyed trying different ones, and always used this place on our hols. Do think they could do with extra staff though.

The ice cream variety is great, really unique. The spinner to help you choose is also a nice addition but have to agree the service is just meh. Perfectly fine and don't let it put you off just the service isn't notable

Really enjoyed the ice cream served here, personal favourite was the Turkish Delight, Really nice location and the price is not too bad for what you get, certainly i have paid more for less quality!The staff did not seem too happy, but then again neither would i sat working on a day like the day i visited. They were polite and friendly which is all you can really hope for.

Mr Will Waller is a genius ice cream maker. Not only has he made cream tea ice cream but the ferrero rocher ice cream which is quite simply fabulous. Open till late in case you need a late night fix. Be ready to guard your ice cream from the sea gulls outside.

I love Willy Wallers ice cream and make sure when I visit my father that I make a trip to sample the delights! The orange and marscapone is delicious!!! I have always found the staff at the Penzance shop to be polite, friendly and cheerful in sharp contrast to the staff at the St Ives shop. The latest visit to the St Ives shop was on Easter Saturday. Granted it was busy but this does not excuse poor customer service. We were served by a young girl who hardly spoke, never smiled and seemed terribly annoyed that we were bothering her to buy something. I spent £15 which is a decent amount on ice cream. The older gentlemen was equally as rude to his customers. When we were outside there was a number of people saying 'they look like they enjoy their jobs' Note to Willy Wallers management: staff shoud be smiling and conversing with your customers. That's all it takes to build a relationship, ensure return visits and word of mouth recommendations.