Wheatsheaf Inn in Cheshire West and Chester

Popped in for a pint in august , and did not realise had to give registration in as no one told me and I have dyslexia so getting my partner to write this on my behalf , I only popped in for half hour on way home from work , i ended up with a 180 pound fine and threats from bayliffs if did not pay would be taken to court. Never seen the letters as I struggle with my post due to dyslexia and no one cared to help me , enough to put me off ever visiting this pub again and will also tell all my friends how I was treated. Most expensive pint I ever had! These kind of car parks are set up to catch people out be warned

Great visit very friendly welcome food lovely arrived promptly and great value with a voucher from the sizzling pubs app .

They were welcoming, efficient and the food came quickly and was very nice. Made it a very pleasant experience.

Went there this afternoon and had a burger and it was raw

Delicious breakfast enjoyed here today. Excellent service too, top host Eve. Thank you Cath & Pete We’ll definitely be visiting again.

Visited the Wheatsheaf inn yesterday. And the meal was fabulous. And yes, sizzling hot. We have visited a few of these pubs over the past few months, and there appears to be a lot of variation in how the meals are cooked and presented. Some sizzle but a lot don't, and skin chips replaced with plain frozen chips But I'm glad to say the meal we had yesterday was really nice. It's just a shame that we don't live closer to this venue. But we will call again when in the area. Would fully recommend the Wheatsheaf and its staff.

Great service from barman Tom .

Lovely restaurant with great food and friendly helpful staff.

Welcoming local with cask ale Great service.

Best experience I’ve had in a hot minute!! Our server, Jess, was very attentive and made sure we were well taken care of. Such a lovely girl! Girl deserves a raise if you ask me. On that note the entire staff were all brilliant! A five star business!!!!!

We popped in for a table of seven people they couldn't seat us straight away we was glad they told instead of keeping us hanging on the place was packed so must be worth a try we will definitely try there next time we go zoo

REALLY NICE ESTABLISHMENT WILL DEFINITELY VISIT AGAIN

Excellent service from the staff, great food and exceptional service from lady who greeted us on the welcome desk, she went out of her way to ensure we got a table due to an issue with the booking

Food was lovely and hot, my kids ordered a pizza which came quickly and looked delicious, they really enjoyed it. Staff members were quick to take orders at the bar, manageress spot on doing a fantastic job, well come back again.

Faultless service & exceptional staff that really go the extra mile! Highly recommend! Lovely decor throughout, also close to Chester Zoo if you’re planning a day out.

Great experience with friendly staff and great food.

Food was delicious. Staff were friendly. Will definitely be visiting again.

Warm welcome, good menu choices and prices. Served quickly and efficiently.

The refurb has been done really well, inside and outside looks great. The food is better quality too and is good value for money. The starters make a great tapas, if you fancy a snack. The curry ultimate feast was fantastic as a very filling main meal. The rib and rump is also very tasty and cooked to.perfection. Dogs are now welcome in the bar area, which is a huge bonus.

Had a lovely meal in here last night, served by a lovely lady called Mya (hope i got the spelling correct) she could not do enough for us, polite and professional. The food was absolutely delicious, we tried the tandoori chicken and beef rib sizzlers, hunters chicken and the sirloin steak. The apple pie was to die for !! we also tried the pimp my brownie and the profiterole sundae. I was very impressed by the decor, surroundings, atmostphere, staff and food, well done and thank you, we will definitely be back!!

This was our local Booked this for my Birthday meal with my toddler and friends Arrived 20 mins early so went to the bar to grab drinks Only to be informed by the man serving ‘children can’t be in the bar area’ so where do you sit if you want drinks as we are early for our table his response was ‘well kids can only be in the pub if you’ve booked a table ‘ which we had but we was early so where do we wait ‘ well it should be ready but kids can’t be in the bar area!’ Got seated and then the app wasn’t working unless you went outside for signal as WiFi system you’ve gotta sign up for Sky WiFi now System was then down again informed by the man at the bar and discount code not working via the app The host also repeated that children can’t be in the bar area So if you’ve not booked a table children can’t be in there with you. We’ve been going there for years and never had issues before But since refurb new management etc clearly this is not a pub for little ones / family’s with young children If it was not for my birthday I would of walked out Honestly was shocked with the service and their lack of customer service and the tone used toward customers. once food finally arrived no check backs, we eat and left Very unhappy birthday to me Not likely to go again

The food was ok, nothing special. The staff were very friendly.

Loved this place would highly recommend. Food was lovely and well priced and you got a good amount. Atmosphere was friendly, welcoming and relaxed. Staff were very accommodating and gave us a table without pre-booking even though they were busy

We were visiting Chester to spend the day at the zoo, called at the Wheatsheaf after a long day. We were greeted by Mark, who looked after us really well. Everything was perfect. It’s not often you see great service like that anymore…. Thank you Mark and team

Went for lunch today. 1st time here since about 2008,when it was awful and I said I would never visit again. Anyway as it has recently been given a makeover ,and new management,I decided to give it a try again. Wow, extremely impressed . Excellent service very good food excellent prices,nice atmosphere, nice decor. Just 1 criticism, the music was a little too loud for us. Definitely will be going again very soon. Thanks

Four of us went on a bank holiday Monday. The pub is lovely inside looks as if it has been recently refurbished, toilets are spotless and wheel access for disabled toilets. We ordered two mixed grills, scampi and chips and tikka chicken with rice and veg. The meals were very nice apart from the steak on the mixed grills this was tough and tasteless. We spoke to the waiter who said its an on going issue with the steak and nothing has been done about it. shear waste of money and my husband had upgraded to the bigger steak. Wheatsheaf you need to speak to your supplier.

Visited The Wheatsheaf after a trip to nearby Chester Zoo. Food was fantastic - freshly cooked to perfection, piping hot and served quickly. All 4 of us enjoyed our meals immensely. My coffee was delicious, much better than the one I had at the Zoo and not overpriced. The service was just great, staff were genuinely friendly, helpful and attentive even bringing crayons for my daughter to do some colouring in while she waited. The pub was very well maintained, tidy and clean. Highly recommended, thank you.

Was told incorrect information regarding Groupon deal which lead to us paying more, long wait for service

Staff were great and the food was hot and lovely. Would definitely go back especially as it is also dog friendly.

We called in today for lunch. We was greeted by the manageress. Who was very welcoming and polite. She told us we could sit anywhere that was not reserved. I ordered the food at the bar and was served again by the manageress She was so lovely and knowledgeable. They have recently had a refurbishment which is modern and smart. We had gammon and lasagne which was excellent. The staff were all very polite and made us feel really welcome. Would just like to shout out the manageress again as she was really lovely and her staff were all very happy. Keep up the excellent work. Thankyou for a lovely visit will definitely return. .

Stunning refurbishment, great quality food and amazing service. Thank you.

Great evening at the Wheatsheaf for a colleague's leaving do. Food was excellent and well priced. Stayed for a fun quiz as well.

Ordered takeaway whilst on lunch Got back to the office, and there were several items missing from the order. The burgers were wrapped in a foil/paper material, which led to the steam/condensation pooling at the bottom making the bun soggy/wet. 2 of the team who ordered the food had bad stomachs later on in the evening. Overall disappointed, won't be rushing back to order from here.

Nice food, very reasonable prices would go back

Great value for money and Fish and Chips to die for - 2 Mains for £12.50

came in and was served by wesley and he was an absolute star, so helpful and made sure we felt welcome and made it a really special experience for me and my family. the older lady with lighter hair was rude to us but wesley apologised for her and made sure it didn’t affect our meal

What can I say, food great, staff great, service outstanding, couldn't do enough for us... we will be back for definite. Keep up the good work

Brilliant, tasty food! Excellent service from Wesley who went above and beyond.

Tried to tell us that company policy out rules a law. We ordered a family member an alcoholic drink as they were having food with it (which is perfectly legal) took the drink off of her and didn't even offer a replacement

The pub is lovely, the food is great, the service was excellent, and Mark the barman was brilliant.

Amazing food and fabulous service, very welcoming staff and would reccomend this to everyone. Lyndsey the host was awesome, nothing was too much to ask.

Cheap and cheerful, friendly staff, nice carvery

Hadn't been here for a while, used to go regularly... however we had an awful meal so said wouldn't go again. Decided to give it another go today and must say I'm happy we did. Food was beautiful, piping hot, great fast service.... The place was extremely clean and looked very nice with all the decorations.... Staff were nice, pleasant and helpful... Price's are reasonable. We didn't have reservations but got seated straight away.... It was nice and warm inside as well..... Very happy would definitely recommend

Good food and great value for money.

Very nice staff better than the woodlands in Ellesmere port

Very friendly staff, service excellent, food served promptly, and very tasty.

very friendly and helpful cheerful staff and service

Generally a nice environment after recent refurbishment, service was good, staff helpful and pleasant. The food whilst tasty and of good quality it could have been a touch warmer for my liking, thus the 4 stars in that respect.

It was our third maybe our fourth visit as usual it was great there are between 9or 12 of us we visit once a month we are the COMETTEE and meet once a month and go for a meal afterwards

Visited for the first time this evening on a Monday eve. My wife, daughter, and myself sat in the restaurant, haven just turned up with no prior reservation. This was not a problem. We were met by a lovely welcoming lady who escorted us to a choice of tables. The lady was very attentive and we soon had our drinks and shortly after, our main meals. I had the mix grill, which was piping hot and absolutely lovely with a peppercorn sauce. My wife had a lovely gammon steak which she happily polished off and my daughter had the sausage and mash, which she also enjoyed. The meals were all very tasty and filling. We added 3 cokes, a side of chips and onionrings. The staff were helpful and informative regarding menue options and recommendations. The total bill was just short of £40 which I thought was very fair. There was a car park with an extension to the rear. Remember to register your car on the screen inside the restaurant for the free parking. The toilets were positioned upstairs and were clean. I would recommend this restaurant and will visit again when in the area. It is also very close to the zoo, which is very handy when visiting there.

Good honest pub. Great quality and cheap prices. What's not to like? And it's just been refurbished inside and out. Outstanding value!

Great meal and good atmosphere not too noisy even with football

Cannot fault the choice of food and the service 10 out of 10.

One of the best sizzling pubs in the UK staff are superb landlord landlady lovely people, atmosphere superb so so friendly that's reason we keep going back 😘😘

Affordable food.Great choice and price.We visit one a month too catch up with family and friends.Wheelchair friendly,We always book to make sure that the wheelchair user ,dosnt have steps to climb ,and are near to the disabled toilet.They also have baby changing facility in the disabled toilet Very friendly staff

Been going to this pub for a good few years and was shocked to see that not only a refurbishment but also new management. We ordered at the bar but was told we would have to pay £4 extra for sirloin steak on the mixed grill as they had ran out of rump steak that is usually on the meal. We ordered starters, mains and drinks. The syrup had gone in the Pepsi max so had to take the drinks back to the bar which wasn’t ideal. 20 minutes later the main meals arrived at the table I did explain to the man who brought the food over that we hadn’t even had are starters as of yet. He told us that all of the food would be coming to the table at the same time and nothing could be done about it now. Nobody even came over while we was eating are meals to check everything was ok, we finished are food and left without any puddings such a disappointment considering it was are sons birthday treat going to the pub for his tea food and service use to be so good here so left feeling very disappointed.

Me and my partner went for tea and ordered on the app. Other tables that went to the bar to order had their meals brought to them earlier than us and we were waiting half an hour... the drinks didn't turn up at all. When are food arrived the lady that brought the meals went to get our drinks. I ordered the hunters chicken and one side of the chicken was completely burnt, chips were cold (not even slightly warm never mind hot) and peas not cooked properly. My partner ordered a chicken burger, the bun was rock hard and barely had any fries. He ordered a desert as he was still so hungry. When the sticky toffee pudding arrived the plates hadn't been cleared and he man forgot to bring a spoon, said he would get one and bring it back. After waiting nearly 10 minutes with nobody coming over to check if we were ok at all throughout the whole meal, he used a folk from the table next to us. Clearly you need some new management or training to take place to sort out the chaos and absolutely disgusting service you are providing.

We visited here on the off chance and we're warmly welcomed by the whole team. They checked my mobility before seating us to make sure I was comfortable. A server then came to our table to take our order so we didn't have to go to the bar to order. The food came out so quickly we were so impressed. We would recommend here to everyone for both the food and the service. Thank you all so much for your kind hospitality

Booking for 11 people for Fathers Day breakfast. Staff were very efficient & attentive. Food was good.

A beautiful transformation after the refurb, both internally & externally. Amazing g service from the team and delicious food.

Had a great time with the new refit, looks amazing.

Nice smallish pub with good food

Service was great fast and food was hot friendly service and great value for money

The whole team in this pub were friendly and welcoming. More than happy to help. We didn't get everyone's name but Mark in particular was friendly and helpful. We would definitely return.

Great food and excellent customer service

A place for a family stop-off, following a visit to the zoo. Good for young families.

Staff are friendly food was good value and quality and and priced reasonably

Never had a bad meal here, brilliant little place.

Wheatsheaf is a chain pub, so you have to review it under that lens. For a chain pub the food is genuinely really good, well executed and quick to arrive. The main selling point of this place is the staff, they deserve a raise. Special shout-out to Mark. I've been a few times with my toddler and he's always so friendly, helpful and accommodating. Ultimately at price point (pretty cheap, think £9 a main) I unreservedly don't have anything negative to say about the service, food, drinks and ambiance. Cheers to all the team, Michael (&Arty)

Service and meal were both excellent.

Sizzling chicken, veg and chips, lived up to its promise of arriving to table 'sizzling'. Very enjoyable and friend enjoyed her fish, chips and mushy peas. Staff very helpful and friendly. Quiet today as in middle of week so atmosphere a bit muted but I imagine that at busy times the place comes alive. Definitely recommend a visit.

The staff were extremely friendly and welcoming. Food was served in good time. The starters werr a good tenpreture but ome of the mains were not very hot.

Stopped for a drink on the way past, rugby was on which was great! Easy to find and have a way in which to put in your registration of your car when you park, so don’t forget to do that!

Great local pub friendly staff good food cheap beer good venue

17 of us rocked up together at 0900 and they handled it with good humour and great food. Good quality and a bargain as well.

We have enjoyed regularly visiting The Wheatsheaf after Chester Zoo for a number of years. Always friendly and great value for money.

we were there for christmas lunch. we arrived they did not have booking for us even though we had been sent a confirmation email we were the told to sit at a table with dirty glasses and dishes on it. Then they came and told us what they had left that we could have. The table was never dressed with christmas crackers or anything only a piece of wrapping papper sellotaped to it. The knives and forks were handed to us when the leftovers were brought to us. In our party 2 were vegatarion and my 8 year old grandson who is autistic and will only eat beige food. his came swimming in gravy and vegetarian meals were just a plate of veg. This cost £300 and i would advise anyone to go mcdonalds rather than Wheatsheaf. I am sorry I have had to write this but they said they would look into this but the last time i heard from was at the begining of February despite me emailling twice since then. I would never recommed The Wheatsheaf in Heath Rd Chester to anyone

Love this place good honest grub at affordable prices staff always super friendly

Had lunch. Very friendly staff.

By distance this is our local really but we haven't been in quite a while. We went early p.m for a change of scenery and tea out. We had booked a table and were seated pretty quickly, it seemed that most of the tables were reserved so probably a good job that we had booked. It is a bit haphazard at the bar, having to wait in a queue that has no discernable start or finish. We set up a tab to make it easier when ordering extra food/drinks. The service was good, staff were very pleasant and the food and drink times were standard for a local bar. My husbands meal was okay, but the steak was a bit grissly (always seems to be the case which is why i don't order steak from there). I did my usual and ordered some small items in place of a larger plate. I was pleasantly surprised. They were just what it said on the tin. The side of mac 'n' cheese was lovely comfort food. The side salad was a bit of a let down being mainly lettuce with one piece of cucumber and a couple of chunks of tomato and a pinch of grated carrot and onion and the hunters nachos were very nice, being something I hadn't tried before. The cocktail list was basic but fine for a quick tea, no french martinis or fancy items that need anything more than a quick shake. I will visit again but still staying away from the steaks.

Great food, great service, granddaughter loved her mixed grill and build you own sundae!

Staff were lovely, very friendly. Food was ok, but there wasn't much of a variety for all dietary requirements. Pub itself desperately needed a renovation. Had a tired feel, locks and toilet seats missing in bathroom, which also looked like it hadn't been cleaned thoroughly for a while.

It was good, and quick service seeing as it was busy

Booked for twelve people on Sat 10th of Feb 2024. It was quite busy being a Sat, credit to all the staff who were brilliant,our food came out really quickly and it was delicious! Would highly recommend.

Quick and friendly service. We had the halloumi fajitas, which were good and a decent size portion. Trouble is, we always have to have these when we take my mother here, as there is precious little else for vegetarians. Mac and cheese hardly sets the pulse racing and a "Dopsu non-meat burger" may satisfy vegans but isn't appropriate for vegetarians. What about a proper veggie burger or a spicy bean burger, rather than some fake meat?

Great place for food and feel very welcome to

I go here quite often,a good place to eat

5* service 5* food. Presentation of the food was fantastic. Will definitely come back.

Had rib and steak today and what can I say apart from perfection was the nicest steak I've had in long long time,lovely atmosphere and staff go above and beyond,sticky toffee pudding was yummy n more😊😊

Poor service, poor food, and to cap, parking fine because zero signage that they charge for parking there. Won’t be back and recommend to avoid. Whatever signs and portals they claim are well hidden - clearly intended to be a money making scam

Nice food and friendly staff. 4⭐⭐⭐⭐

Great food great beer very nice and friendly staff recommended Sizzler is brilliant

I go to this pub weekly. The food is is always excellent and the staff are very friendly and work very hard.

Great food and friendly staff. Value for money. Came for my daughter’s birthday lunch. Service was quick. Food was of good standard and hot

The sizzling steaks are what my wife and I go for - always tasty, hot and great value for money. We have a bottle of Rioja to wash it down. Staff are always pleasant, welcoming and helpful. The pub/restaurant is kept clean and warm

We haven't been to the wheatsheaf for a while but decided to go after getting a 40%voucher, we were very impressed,the staff were very friendly and welcoming ,the food menu choice was excellent,didn't have to wait long although it was busy ,when our meal arrived it was hot ,steak perfectly cooked and well presented will not hesitate to go again I heard they were under staffed but it didn't show the service was excellent .

The food here is good honest pub food, cooked particularly well this evening. Steak was tende, juicy & pink.

With gratitude to Mark, who turned a potential disaster into a triumph, for a party of 9. We all had a relaxed and enjoyable time thanks to the staff’s professionalism and efficiency

Nice welcome from man behind bar,he chatted to my son Food was so good,it was ,clean and had nice feel The young boy waiter was also very pleasant

The service of the food was very quick and really enjoyed i. However I had to go up to the bar to ask for our drinks as they had not arrived and we had nearly finished our food