Waves in Cornwall, Isles of Scilly

Whilst down in Penzance for the day I gave Waves a try for some lunch. Good first impressions, very clean and nice feeling. Given the menus, drinks, specials and the main menu. I decided on two pots of tea, ham egg and chips and scampi and chips. Got a large pot of tea for two, even though it didn't say that on the menu. No problems though. Ham egg and chips looked great and tasted great. The scampi and chips were nice plenty of scampi but lacking in fries. Personally I would have preferred the chunky chips with the scampi. I did feel the scampi was slightly overpriced to be honest at I believe £15.95. The total cost for the above was £36.90 ! It seemed expensive for what we had to be honest. Also we asked for some homemade coffee and walnut cake to take away. I was gobsmaked when they asked for another £5.95 for that ! I guess you learn by experience. Overall it was nice but not amazing. Friendly staff, and very clean. But probably wouldn't return purely based on the prices. Give it a go see if I'm right 👍

Perfect spot to eat. Food is amazing, tastes delicious presented lovely ❤️

Didint know how to pay, they were just staring at us when we were done but diidnt give us the bill, they were nice tho. Food was good but expensive...

Nice place to stop for a quick bite , really friendly staff ,good tunes 👍

Dined at Waves whilst visiting a good friend who lives in Penzance. The first thing I noticed when walking in was the cleanliness of the dining area. We were immediately greeted and seated. I chose the Newlyn fish and chips………what a treat cooked to perfection and washed down with chilled pinot Grigio. The service was both friendly and professional and made for a great dining experience. Bonus: dog friendly.

Looking for a place for tea and cake came upon this venue by chance. Good service large slice of carrot cake and pot of tea. Excellent background music too! Will visit again next time in Penzance.

Friendly service. They give big cakes portions. The chocolate cake and the coffee cake are delicious.

Great cafe and great staff and boss .thanks for sorting a place for me and wife and 2 dogs .great cakes too 😋

Whilst preambling around Penzance decided we needed to stop for lunch. Initially thought £20 for fish & chips a bit steep but I can honestly say it was the best fish & chips I've had! Soft, milky white fish & the lightest, crispiest batter ever. Chips equally as good. Worth every single penny. We also had the crab sandwich - light, not over-dressed crab generously piled into delicious malty bread. So, so glad I was flagging outside Waves!

We're in Cornwall on holiday, and I keen to sample local food wherever possible, and I must admit we came across waves completely by accident. The service was excellent and the food! My wife had the crab sandwich, which is something she really enjoyed especially as it was prepared exactly as she likes it. I had the Newlyn fish and chips and it was possibly one of the best fish and chips I've ever had, the batter was light and crisp, perfectly cooked and with good chips. It was definitely a case of quality over quantity, but that's not to say the meal wasn't ample. I don't think my meal today has been bettered (or battered!) anywhere, including Claridges in London. Altogether a marvellous experience

Waves is one of the reasons we visit Penzance each time we come to Cornwall and we’ve eaten there since 2013, when our son discovered them. As always, the staff and the owner we met were, as they always are, pleasant, courteous and helpful, especially as one of us now has some mobility problems. Now we get to the food! Barbara had a crab sandwich, prepared exactly as she requested and it was excellent. I had the Newlyn fish and chips and it was conceivably the best fish and chips I’ve ever had and I’m now, luckily, 78 years old. Perfectly cooked and with amazingly good chips, I don’t think my meal today has been bettered (or battered!) anywhere, including Claridges in London. Altogether a marvellous experience!

*Extremely Unprofessional and Aggressive Behaviour* I was hesitant to write this one-star review, but after reading numerous similar experiences about the manager/owner at Waves Restaurant, I felt compelled to share mine. As a well-travelled 50-year-old who has lived in London and abroad, never have I encountered the level of hostility I experienced at this establishment—within 45 seconds of walking in, no less. I went to Waves for lunch with two older family members. A waitress kindly pointed us to a table, which consisted of 2 x two-seaters spaced a few inches apart. It seemed odd since there were other available tables, including a four-seater right next to us, but I figured maybe they were reserved. I decided to push the tables together so we could sit closer, something I’ve done at other places without issue. Almost instantly, the manager stormed over and scolded me, claiming I could "chip the corners of the tables." While I understand if the tables aren’t meant to be moved, there was absolutely no need for the condescending tone. I explained that we just wanted to sit together, but he rudely insisted the setup was for "four people" (which, clearly, it wasn’t). When I suggested he didn’t need to be so abrasive, he exploded—literally screaming "GET OUT!" while pointing to the door. At this point, the entire restaurant had turned to watch the scene, many looking uncomfortable. The manager was red-faced with rage, and I honestly didn’t know whether to laugh or feel concerned. Needless to say, we left. What’s truly alarming is how quickly he escalated over such a trivial matter. Based on other reviews, it seems this kind of unprofessional and aggressive behaviour is not an isolated incident. It’s shocking that someone with such poor customer service skills continues to operate in hospitality. The only reason he can get away with this behaviour is because he owns the place. I strongly advise visiting at your own risk.

This is a gem of a cafe. It offers a very good choice of sandwiches, ciabatta toasties, burghers etc. and yummy cakes. It has a license so you can have a beer or wine plus many soft drinks. The coffee is also extremely good. We had toasties made with the most delicious ciabatta bread. The fillings were high quality and generous. The service was second to nine. In all, a delightful lunch experience.

A very pleasant young man showed us to our seats and took our order of coffee and cake after that the (manager) we assumed served us and stood by the door everyone that came after us was asked if they was eating if not he didn’t let them in I think this is pretty disgusting behaviour we both thought that if he had come to seat us we would’ve been refused not a very nice man the cake was very nice I only had water and my daughter had a coffee when I went to pay the bill I was astounded at the price £20-50p I wouldn’t go again there are far better and cheaper places in Penzance.

Popped in here for lunch while visiting the town. As Art Deco lovers we were drawn to the cafe from the board down the street.. The young servers were very pleasant, and the food and wine was great, if not a little pricey. Went for the crab sandwich..

Lovely cafe never been disappointed on any visit, the food so fresh and delicious. Good menu and friendly staff the owner friendly and helpful. The decor is lovely and so clean.

We tried to get a table in the restaurant for 6 people. Myself and my wife are unable to swallow or eat as we have both had throat cancer. My daughter in law explained this to the owner. The owner refused to accommodate us as all persons had to eat. The situation was again explained but he refused, very impolitely, that he had a business to run and would not move tables for people who were not eating. We felt discriminated against and have never, ever experienced this behaviour in our entire lives. Appalling attitude. I returned to speak again to the owner who refused to give me his name and I have reported this discrimination to the authorities in Penzance council.

So good!! Biggest fish finger sandwich you could ask for! Great service, welcoming friendly staff.

Awful owner, wouldn't allow my grandparents in as they can't eat due to throat cancer, the rest of our party of six were going to be eating however he just didn't want us as it was 'bad for business' this was really awful and humiliating for my grandparents who can't change this about themselves. Truly awful man would give one star if possible.

Would give this no stars if I could! Manager is a disgrace and wouldn’t let me and my family in who couldn’t eat due to them having cancer. 4/6 of us were going to eat and there was two tables free for us to use and he denied us. It is discrimination, do not go here!

AVOID! Can't review the food as we didn't get past the front door. Our party of 6 wasn't welcome once the owner found out 2 of of the 6 wouldn't be eating on medical grounds. The irony is that we also had two teenage boys in our group who would have ordered and eaten more than their fair share. Very strange way to run a business and thankfully not representative of the rest of the hospitality trade who have always been welcoming and accommodating to us all.

We had the veggie breakfast with granary bread and coffee, had Lola our dog with us so sat at a table on the pavement, really great place to people watch and the breakfast was worth the wait

Awful service, not impressed one bit

Abusive owner/manager, will ensure to inform everyone I know to not go to this cafe. Avoid! Avoid! Avoid!!!! I went to there this morning with my 10 month old son who I’d just managed to get to sleep in the pram. I was dying for a coffee and had never visited Waves before. It looks pretty outdated and tired but thought nice and quiet, so why not give it a go? A friendly waiter greeted me, I asked if I could order a coffee, he said yes and to sit down. I sat there waiting to be served for about 5 minutes, which was fine. I had just purchased a pastry from down the road at Loaf (incredible bakery!) and got peckish whilst talking on the phone to my partner waiting for my order to be taken. I completely understand and wholeheartedly accept that eating food from another establishment was not the correct thing to do however, I was tired and really hungry so nibbled away at it without too much thought whilst waiting to order. Whilst on the phone, an elderly gentleman suddenly approached my table pointing his finger in my face and shouting at me. Confused as to who this person was, I hung up on the phone. He then said something along the lines of “How DARE you bring that (pastry) in here, they (Loaf) do takeaway coffee. YOU ARE SO RUDE, SO RUDE”, still pointing his finger at me and with a crazy look in his eyes. I was flabbergasted. All the young staff members looked so sheepish 😂 but also unsurprised as if they’d seen him act this way before? I quickly realised was the owner/manager. He then scurried off back to his table near the tills, sitting with another gentleman and evidently outraged and gossiping about me. After that, the young waiter came over to ask what I’d like to order (LOL), I said I was leaving. As mentioned above, I completely accept bringing food from elsewhere was not okay however, he could have politely said “I’d like to let you know we don’t allow outside food here.” I’d have totally accepted and still ordered my coffee and not be writing this review. I read other reviews and realise he’s not unfamiliar to acting this way to other customers. I guess if I had a has-been cafe, in an ever growing gentrified town, I’d feel threatened by great pastries too. Hope him all the best in the future of his cafe.

Nice friendly staff and good for dog owners. Wasn’t obvious why the prices were on the high side

Excellent service. Amazing atmosphere.

An Art Deco cafe with a good choice of cakes and tea. Friendly helpful staff and outside seating.

The late was the wrong size, weak and razor hot. There is no wifi, and when I asked, the manager was rude to the point of being sullen and complained about all the admin he had to do. Pathetic.

My 89 year old Mum visited today and asked me to say she had the best crab sandwich in Cornwall. She was greeted and made to feel so welcomed by the owner. ( This is high praise indeed as she is not easily pleased) . She recommends that everyone visits, great food, lovely atmosphere and very friendly service.

A couple of years ago we visited Waves. And my wife had THE best crab sandwich she had ever had. So here we were again , all ordering Crab Sandwiches! At £20 each you may think that’s outrageous but trust me. Take a chance and you’ll see what I mean . We will return on our next trip to Cornwall and do it all over again.

Really excellent standard of food but the prices are hard to justify. The portions are big, but the menu doesn’t do a good job at expressing what you’ll get either. I went for the “grilled halloumi burger” as I couldn’t justify paying £15 for a sandwich with chips, and I got a gorgeously cooked halloumi burger filled with roasted vegetables too, with a nice minty sauce and crispy, golden chips. I think the menu needs a revamp and the prices need rethinking, and I’d be back in a flash!

Very pleasant decor and atmosphere.

Superb place Beautiful homemade food with generous portions. Super friendly staff Would highly recommend

After a day spent at St.Michaels Mount we were foot sore and hungry, so went to Penzance in search of fish & chips. We found WAVES CAFE and boy were we pleased. The service was prompt, polite & friendly. The food was SUPERB and cooked to PERFECTION. We ate untill we were fit to burst and then, spying to beautiful cakes on offer we asked if we could possibly buy to take away as we couldn't possibly eat another morsel. The staff were happy to wrap the cakes to go. Cannot rate this lovely cafe high enough. Please call in if your in Penzance I promise you will not be disappointed.

What a find. Delicious food, absolutely top notch service and really nice vibes!! I regret not returning the following day for cake!!

Called in by chance with the family, food was quite good, pricey for what it is but quality justified the price. The general waiters/servers were pleasant and friendly, the older fella I assume is the owner wasn’t particularly accommodating when it came to ordering, wasn’t willing to move tables to acclimate a larger group. Ultimately if you want a nice breakfast then this is a good place to eat, not much on offer in Penzance otherwise.

The 3 young men was lovely, but unfortunately the older man was very rude pulling faces behind the staff members backs I felt uncomfortable he was very rude and made my breakfast atmosphere very rude and over priced, my partner ordered a full English I then asked for a tune sandwich I was not aloud as could not order a breakfast with a lunch order. Never herd of this before absolutely appalling won’t be coming back to waves.

Nice cafe with good service and great food. Fish (Hake) very nicely cooked with good chips and rolly peas.

Excellent baguette and cakes. Even better service. The scouser owner runs a tight ship. Highly recommended

Auf der Suche nach einer weiteren Möglichkeit in Penzence zu frühstücken, sind wir im Waves „gelandet“, moderner eingerichtet, aber nicht ungemütlich. Es gibt eine gute Auswahl an Speisen, jedoch jetzt nichts besonderes. Der Service ist toll. Aber ich finde es gibt bessere Angebote in der Stadt, aber bitte nicht missverstehen, es lohnt sich trotzdem…

Thank you all for a delightful visit! Despite being busy & short staffed we all enjoyed a delicious lunch. I have a small appetite so was very pleased to be able to order the children's ham, egg & chips. All our food & drinks were delicious & if we visit Penzance again we will definitely be back.

Lovely coffee and breakfast, great service

The best caesar l have ever had! We were introduced to waves by my dad, who had recommended their food, but l fell in love with the salad. Every time we have been there ( we'll over 10 times), it has always been amazing! The waiters/waitres staff are always friendly, and the two guys who own it are extremely friendly and kind! I bet if they read this they will know who l am and they know we as a family will be sad to see them (and thier caesar salad) go but wish them all the best in their future endeavours!

Great place, very clean and welcoming. Good service and delicious food

I hold no brief for any shop and I know that Waves has been up for sale during the last year and it may have changed owners by now, but we've been going there since 2013 and we've never found it anything less than perfect. My wife has been finding it increasingly difficult to get about and now needs a wheelchair in Penzance (damn those cobbled bits that councils seem so keen on) but we've always found Waves are perfect hosts. The food's not cheap but it's always been good. You may find this surprising when you read some of their reviews on Trip Advisor but Waves and a couple of other shops are the main reasons we come to Penzance. If the prospective new owners maintain the standards that Waves, their owners and staff have always shown us I'm sure they'll be very successful and if it hasn't been sold but is still there we'll be back in September, all being well.

Stewed coffee served all but cold badly

We only popped in for ‘Elevenses’ but wish it’d been breakfast…or lunch! The service was efficient and very friendly, the menu excellent (terrific variety of eating options) and the food tasty, with impressive portions (the sausage sandwich was truly a mouthful!). The place is decorated really nicely, it has a calm atmosphere.…and a very handsome young fella serving behind the drinks counter, and who wouldn’t appreciate that! Highly recommend.

I visited Waves cafe recently, hoping for a pleasant dining experience. Unfortunately, our visit was the absolute opposite! If I could leave a zero stars review I would. Upon entering, we were met with an uncomfortable atmosphere, as the only customers in the cafe. To our disappointment, the menu's fish-based meals were unavailable, and when I requested a smaller portion size from the children’s menu (due to my recovery from stomach surgery) the owner himself approached our table and proceeded to chastise me, refusing to accommodate my request and displaying a confrontational attitude. It's worth noting that I had offered to pay full price for a smaller portion, effectively requesting to pay an adult portion price for a child’s portion. Despite this, I was accused of trying to “bankrupt” the owner, which was both unwarranted and disheartening. When leaving, and still listening to his continued chastisement, I mentioned to the owner that this behaviour might be a reason why his cafe was empty, to which he replied that it was just because there are “no customers around”. However, we soon discovered several busy places on Causeway Head as we left, eventually finding a lovely lunch spot with a welcoming and pleasant atmosphere. I had heard other people warn me about difficult experiences at Waves cafe, but I didn’t think that the rumours could be entirely accurate. Unfortunately, they were more than correct! Avoid if you’re looking for high quality personable customer service, you won’t find it here.

Very clean and excellent service.

Very well presented cafe/ restaurant with good menu, including some organic items. Friendly owner and staff.

Lovely lunch as always. Big group of us - nothing too much trouble. And we all had something different. Relaxing & never Felt hurried. Will really miss Paul if the business changes hands.

Had excellent crab sandwich for lunch. Good selection on the menu and some nice looking cakes - which I resisted on this occasion.

Have eaten here many times, in fact we eat here whenever we are in Penzance. Great food and very good service. The staff here have never been anything less than polite and helpful. If they do sell up they will be a hard act to follow.

Truly excellent! My wife had ( admittedly) the most expensive crab sandwich she had ever had at £17.95 but it was THE best crab sandwich. Filled to the brim and as fresh as a daisy. Worth every penny. Equally my fish and chips were very special too. The fish was superb and the (I guess) triple cooked chips were excellent too. Same price as the sandwich and again value for money. Take the trouble to find Waves; you won’t be disappointed!!

My friend has been raving about waves for weeks, and we finally got there together today. We both had the most delicious roasted veg, pesto, and mozzarella ciabatta served with a rocket leaf salad. We both took home a slice of lemon and blueberry cake too! We will most certainly return for the friendly atmosphere and fabulous food 😀

Attention! Manifestement les touristes Français ne sont pas les bienvenus dans cet établissement et les a prioris venant du patron à l’égard des Français sont particulièrements acerbes. Si d’un premier abord nous sommes bien reçus et bien servis, c'est au moment de l’addition que cela se gâte. En effet, nous voulions régler la note avec un billet de 50 livres et là, c'est un refus catégorique qui nous a été infligé prétextant que c'est certainement un faux billet et surtout, nous dit-il, venant d'une banque Française. Nous sommes effarés en entendant de tels propos et là, nous sentons qu’il perd la maîtrise de lui même et que la colère prend le dessus, mettant au passage, mal à l'aise sa jeune employée... Le mépris affiché par ce patron et surtout les propos qu'il a tenus à l'égard des Français sont particulièrement indignes et ne représentent pas la majorité du peuple Britannique. Établissement à FUIR...

Return visit on holiday in Penzance. This is still an excellent cafe/restaurant, perfect for lovely tasty lunches and teas. The food is extremely good and cooked to perfection. There is a wide selection of drinks too. Service was superb. The young man on the till making the drinks is a fantastic guy!

We’ve been here before on previous holidays and always been wowed by both the quality of the food and the quality of the service. Delicious toasted sandwiches and drinks and friendly helpful staff. Wonderful!

In Waves presently. Always good! Cream teas are excellent, Newlyn fish and chips also excellent and the teapots hold a good three cups and there’s also enough milk as well! and we wish the owners and staff well for the fyture when the business is eventually sold. We hope the new owners will keep up the standard. Waves is one of the reasons we come to Penzance (second time this year. We aren’t frequent but we are reglar’ !)

2 15 pm with 5 completely empty tables and more preparing to leave we wanted Drinks,puddings and coffeesbut were turned away as we wouldn't comit to a full lunch. We are local and one fairly regular. Doesn't deserve to be in business. Noted it is for sale any prospective buyer has a mountain to climb to reestablish a business

Lovely cakes but the manager (owner?) didn’t seem nice at all. Waitress pushed 2 tables together and he came striding over and snapped that she couldn’t push them together as they’d break off the corners. I understand that but there is a way of doing that without being so abrupt (towards staff not us). Having read the other reviews it seems this is a trend. They’re selling up so I’m guessing the owner’s customer service has meant a decline in custom. Shame as a great space and very few decent cafes in the area.

They get there food locally so what I wanted was sold out sadly. But what I did get was lovely.

We had the worst customer service experience ever. We wished to return a drink that wasn't correct. The replacement drink was awful and so again, we mentioned it and said we wouldn't pay for it. The manager over reacted and went mad at us and said we would. I have never been shouted at like this before. We were calm and tried to reason with him. My latte had 4 shots of coffee so that was clearly too strong and I brought this up too. That tipped him over - serious anger issues here! His staff looked terrified of him as well. Obviously a bully! We would not recommend this place unless you like being verbally abused. I would say zero stars!

Well what can I say. Just had one of the best breakfasts and coffee we've ever had. The last time we had a breakfast so good, was the last time we were in Waves. So fresh and tasty. Top quality ingredients. The coffee is the best in PZ. If not Cornwall. As for the service, it was second to none. The owner,manager is such a great host. Funny,chatty and very professional. The waiting staff are very polite and attentive. They say,you get what you pay for. And boy do you get just that Huge portions, and great value for money. The decor and cleanliness is top notch. If you're ever in PZ make sure you pop into Waves. I promise you won't be disappointed. Keep up the good work guys.

Oh my goodness the worse cafe ever ! Manager /owner rude and arrogant and totally made my daughter feel awkward for being Gluten intolerant .We waited for over 40 minutes for sandwiches, however , we were on holiday and in no rush but our main criticism was that our daughter was served crust in one of her sandwich slices ! Never in my life have I been served crust in a sandwich and when I addressed this to the manager he justified it by saying ‘Do you know how much gluten bread is?’ This made my daughter feel uncomfortable . His response was rude , took the plated sandwich away and 10 minutes later my daughter had a replacement sandwich with one slice being brown and warm ! It was evident that he didn’t want to open a new loaf . Also the Manager when coming back from the kitchen through the little swing doors filled his face with food which was very obvious to the customers in the restaurant ! In all a horrid experience !!!!!!!

Called in for something to have a light bite to eat but was put off by the service given as we had already order drinks we only had them. I only wanted a plate of chips but no I had to order food as well seeing as we were a table of 6 I am sure it could kf been added to the order but no

Hands down the worst breakfast I’ve ever had. The plate was swimming in oil and the first coffee I was served taste like warm milk and the second was cold! The staff didn’t even apologise when I highlighted the problems, very poor customer service. Atmosphere was very strange with depressing music, plus the staff member at the till spent the entire time with his arms folded and chewing a cocktail stick. Definitely avoid this venue.

Not nice at all Felt ill for the rest of the day Who would have thought you could ruin a sandwich!

Food was tasty. My daughters and I had a cream tea, scones were warm and lots of jam and cream. My husband had a bacon sandwich, bread was thickly cut and good quality bacon. However the customer service was really lacking with all 3 members of staff I dealt with. I did not feel welcome. The drink prices were also too expensive

dreadful food and even worse service and management - decor is odd and boring too - manager often rude and tends to have a bad attitude - music often playing too loud can’t hear yself think and food is utterly rubbish. Feel sorry for tourists getting trapped here in causeway head not much else nearby for competition - it’s a known no go among locals unless you’re a bit of an old gammon titbit with no taste buds over 65. Go to the polish cafe a bit further up or subway, both are a bit better.

Horrible experience today with an incredibly rude front of house manager/owner who won't care at all about a bad review, but this is a warning to others. We ordered drinks and a cheese toasted ciabatta, the drinks came and 45 minutes later still no cheese on toast, my husband enquired would it be much longer as his tea had gone cold, he was told oh dear never mind. We got up to leave offered to pay for our drinks as we weren't prepared to wait any longer, we were told welcome to Cornwall, this isn't Benidorm. I've never been to Benidorm but I have to Cornwall many times and luckily have not received this type of treatment before. I've been left feeling quite traumatised by the whole experience.

I visit every year on my hols in Mousehole. Gorgeous food, lovely staff. Well worth a visit

Come with an appetite portions are hearty. Food is Tasty and served well, Love The Owner So Funny. Our go to place when in Penzance.

We did go back for the fish finger sandwich when we were in Penzance. It was just as good as good as I had hoped. Service was great and food amazing. Hopefully it will still be there when we visit again next year! Highly recommended.

Front manager customer service and general attitude towards own employees was awful. Made comments towards staff of having ‘bad hearing’ and that they should go ‘boots for a hearing test’ poor girl looked really upset. Found hair on a sandwich in which i ordered. As much as the place looks lovely. the management seems to be a big issue attitude wise and should be re done.

Lovely place, the owner was larger than life and we loved it. The fish finger sandwich was heaven between 2 slices of bread, highly recommended. Thank you very much....

Absolutely fantastic service and the food is delicious, Fishfinger sandwich to die for ❤️

A decent place spoiled by it's manager. As you can see from the 50+ 1 star reviews here and on google maps, virtually 100% of which are about the attitude the same member of staff. I had a good laugh reading his fittingly rude and unreasonable responses to them all. I wonder if he will ever accept that it's not a coincidence that so many people single him out as an acutely rude person when there are various other members of staff working there. But no, it must be us, we must all coincidentally be delusional about one person in particular. Funny how that doesn't happen anywhere else... In our case we decided we wanted to try some crab they were advertising on the door and have the cream tea set afterwards. It turned out (some time after ordering it) that they were sold out of crab. No big deal, that happens with fresh seafood. So we politely opted to just have the cream tea set plus some cold drinks we had initially ordered to go along with the crab. As it was a "set" and came with a pot of tea and two decent sized scones we were perfectly happy to share it, neither of us wanted two full scones or our own pots of tea. So I politely asked if I could have an extra mug... And that's where it all went wrong. Now I do understand the owner's concerns that people ordering what they want isn't necessarily the most profitable outcome. But we had ordered other items, including a £5 bottle of apple juice, and attempted to buy £17 worth of Crab. There isn't ever an excuse for the way he talked to me or sarcastically shouted "thank you" as I left, but if somehow being a cheap customer was an excuse for that sort of attitude (as he wrongly seems to think it is in other review replies), it wouldn't have even been appropriate in this case. Other businesses with similar concerns seem to be perfectly capable of alleviating it in ways that don't involve upsetting people. I would have been perfectly happy to pay more if that had been explained to me in a reasonable human manner. Tip - Go somewhere else to have a laugh reading the plethora of 1 star reviews about this guy while enjoying your lunch in peace. And to the owner, I endeavour you to listen, we're not all delusional - I've never written a review like this at the 1000's of establishments I've been to in my life. Some basic human decency will make you feel much better, as well as help support your business and help retain staff.

We and our pooch received a very warm welcome inside the cafe, staff were lovely and attentive. Our little pooch was accomodated and served sausages in her very own dog bowl, truly awesome. Our meals were fresh and tasty and well presented. Cafe was very clean and staff attended to vacated tables quickly. Thank you for a lovely meal 10 July 2023.

Just had lunch here, superb customer service, so friendly and the food was superb. Care and attention to us as customers, was also extended to our little Cavalier King Charles - Ruby. Thank you so much, will not be forgotten. Many many thanks. Steve, Nicki & Ruby

A okay place with decent scones but, as many others have mentioned, the grey haired guy with glasses was needlessly rude which ruined the experience. He made a huge fuss about us simply asking for an extra mug

Came in here with my mother recently and have never met a cafe owner so rude and self righteous! Could do with some barista training if you’re claiming to be ‘the best coffee’ in Penzance. We weren’t the only people to get up and leave...

As a regular visitor to this establishment I can say quite categorically that the staff and management are of the highest standard. Unfortunately it is a fact that many visitors come with an ‘I’m on holiday I’m entitled’ attitude

Excellent spot sitting out in the sunshire, and really enjoying some great service and an enjoyable meal. Very good range of products on the menu - not overly long - but everything fresh and just right. Good choice, and close to some great independant shops.

Went in with my daughter for drinks, he told us to sit at middle tables as we weren’t eating, sat down and a young lad came over with menu. While we were choosing 2 other couples came in but walked back out because of issue...

The manager is aggressive, vile-tempered and extremely unpleasant. His staff seemed terrified of him. I’d never go back.

Great food and lovely place to eat

Overwhelmed by 10 customers. Treats stuff badly.

Brilliant place, fantastic views and good value tasty food

Never compelled to write a review before. Bad experience here today. Restaurant floor manager rude to two of our party of three after we enquired politely about one of our plates not arriving for more than five minutes after the others had been served. For doing so we were accused of impatience in an indiscreet and somewhat aggressive manner witnessed by other customers. He did not take responsibility for our 2nd scampi and chips having been recorded by the waitress but not cooked on time, when questioned about this digressing into wide-ranging rants (including a prejudiced assertion about where we came from). He told us in an accusatory manner that 'our order had been changed' when we, the paying customers did not make such a change, and once on the defensive about this, demonised one of us merely for looking ('staring') into the restaurant from just outside where we were sitting. We did nothing wrong and our considerate and polite enquiries and complaint were met with persistent interruptions and stubborn defiance. In the end the late scampi and chips was subtracted from our bill with the very opposite of good grace—pointedly sarcastic remarks being made to other customers as we left the restaurant. Whilst we can accept human errors being made and acknowledged with humility, the rude, ignorant and unprofessional conduct of the restaurant floor manager made this an upsetting experience and spoiled the atmosphere of a special occasion.

Never compelled to write a review before. Bad experience here today. Restaurant floor manager rude to two of our party of three after we enquired politely about one of our plates not arriving for more than five minutes after the others had been served. For...

Fantastic freshly cooked large portion food .Friendly staff .HIGHLY RECOMMENDED

Very expensive! For a cafe style establishment..

Excellent food and drink. Very friendly staff, fast service. Lovely atmosphere, thoroughly recommend.

We visit Waves each time we visit Penzance. (Only once or twice every year so we’re not frequent but we are reglar!). Food and ambience exceptional and, as one of us has mobility problems, we can’t fault on attentiveness and help where needed. we were...

Just came in for drinks. Quick and friendly service. Good coffee.

Great cafe expertly run by Darren and Paul for many years.From a quick coffee to lunch a good choice,indoor and outdoor seating a great spot to watch the world go by.

Came here with my family, great menu, HUGE sandwiches! Very friendly staff. Highly recommend to anyone who's hungry in Penzance!

Great place great service and lovely big portions of food also very dog friendly

I do not know which to rate highest, the lunch, hot chocolate and homemade cake which was truly delicious or the greeting, friendliness and kindness shown by the Gentleman in charge. Definitely worth visiting and we are already looking forward to our next visit.