Waters Edge - Hungry Horse in Medway - Phone Number, Reservations, Reviews

Where do I start? I suppose I'm questioning the wisdom of the lunch menu.As background, this particular restaurant sits on the River Medway, opposite a cinema. There is very limited options to eat anywhere if you going to the cinema in the first place (McDonald's, a Frankie and Benny's and a Turkish Restaurant), and that's it!...there's no shops or offices or anything else in the vicinity. We were going to the cinema to see a film with a start time of 3.10pm, so decided to drop into the Waters Edge for lunch. We looked at the menu at bit perplexed. It listed a lunch menu featuring Bagguetes but only at set times Monday to Friday (this was Saturday). We decided to go in and did ask...and yep no lunch sandwiches etc menu on Saturday only the usual fayre of Burgers/Chips Lasagnes etc...lovely for an evening meal. But not a hot August lunchtime before you see a film. So we settled for a packet of crisps and a larger. This turned a potential sale of approx twenty pounds to a sale of approximately seven pounds..not only does this not economic sense.But also means that we'll make alternative meal arrangements in the future. Therefore denying any future sales.. Who are they catering for lunchtime Monday to Friday as there's no local trade to be had! Ah well, just an observation!

Stuck in traffic arrived at 7.50pm on a Sunday and coarsely barked at that food was no longer being served Went next door and had the best meal in a long time . We checked our phones alongside another family , not quite 8pm

Lunch was great do think you should be able to order the lunch deals every day instead of just Monday to Friday as some people have small appetites

Amazing staff, amazing food! Fantastic deals, come weekly, great location, close to cinema and other fun things to do!

I was in Strood with my wife picking something up and she suggested we go out for lunch as we were already out and about. She suggested the Waters Edge as we were close by. When we got to the restaurant it was virtually empty and we waited by the door, as the sign instructed, to be seated. 10 minutes later and having had a member of staff walk right past us, and the two behind the bar making eye contact, with no acknowledgment whatsoever, we decided to leave and take our business somewhere else local. I'm not normally one for writing reviews, but in a time of financial hardship and with pubs, restaurants and other businesses closing and go bust on a weekly basis, if you treat customers like this, you can see why. Some serious customer service training is lacking in this place. Plenty of other lovely local places to eat, so don't subject yourself to this place.

Came ere for a family birthday meal. I come ere a lot as the food is cheap and good. The staff r very friendly claire served us tonight what a lovely helpful lady full of 😃 definitely come again we'll done claire

Nice pub to bring the family for a meal good value for money. Big seating area, staff are lovely and happy to help would recommend

We have only been here for lunch twice but really made to feel very welcome especially by Clare and Michelle. Both very attentive and always find time to make sure we have the best time possible and our food is delivered quickly, hot and delicious. Restaurant is always clean and inviting so well done to all the staff front of house and behind the scene as it would not work as well as it does with every member of staff working hard. Will visit again very soon.

Called in for dinner after going to the cinema, rude abrupt staff made us decide to leave and get a take away elsewhere, very disappointed

Popped in for a spot of lunch after a game of bingo. Staff are great and the food was lovely and came out super quickly. Will definitely come back.

Came here on Sunday and it wasn’t bad but wasn’t great, food was cold and it was a busy day yesterday but still could of made sure the food was hot. Lots of staff in which don’t see very often, lady behind the bar rude as anything and abrupt which unfortunately lets the pub down.

Ffs roast dinner came cold so sent it back, by the time I got a drink it has been microwaved and was back absolutely awful , toilets were disgusting , toilet paper all over the floor , who eats in a place like this ?

We go here often Never had a bad meal and staff always friendly. Tried most things on the menu too.

Great staff Clare was very attentive, very friendly staff always happy to help. They can’t do enough.

A group of 7 of us visited fir a family birthday celebration. Excellent food and value. The staff are ever so friendly and helpful which made our experience that extra enjoyable. Well done to all.

We went for a birthday meal as a group of 9. Everyone was really friendly and helpful. We had a lovely experience and Claire and Zoe even came and sang Happy Birthday for us! Definitely recommend!

Came yesterday for Xmas eve. Lovely service from lovely girls and women. Only downside was didn’t seem enough staff for a Xmas eve period. One lady had to ask us to move because of a “festive booking.” She was lovely and we was fine but just feel for the staff. Didn’t seem a clear management. Lovely food and would definitely return but the staff seemed minimal for Xmas eve!

Horrendous Experience!!!! Family of 6 adults and 1 child. Crammed into a both. A lady by the name of Michelle possibly one of the rudest people at front of house I have ever met. 1 of guests was heavily pregnant and found it better to be sat on a hard chair at the end of the table. Admittedly the chair was borrowed from another table. Only to be told she can’t see there as the table was needed. Over 90 mins later table remaind empty. !!!! Stood at the bar for what seemed a life time behind other customers. When challenging a member of staff (Michelle) I was treated with we are busy. Well all I could see was staff chatting laughing and joking at one end of the bar. This Michelle has to be the rudest most confrontational staff member I have met. Food was like a school kitchen it was food that’s all. Plain boring, lukewarm average portions did not complain at this stage. As already had made a decision. We will never go back.. I’m leaving the site, a lovely lady by the name of Emma confronted us to ask if everything had been okay. It was at this stage. We pointed out the problems that we had with the so-called manager by the name of MICHELLE. . turns out she’s not a section leader. Emma wanted to take my details which I obliged as she was going to get the site manager to give me a call to apologise personally and obviously they would arrange an investigation as it is not the first person to complain about this particular staff member. Two weeks later, still no phone still no email still no concern . Be warned, the attitude of the staff of this place is appalling, and the food is very very below average.

Wasn’t expecting award winning cuisine on our visit however I was expecting hot food! The food was awful in quality and in presentation with some colouring of the food questioning if it was actually cooked! Staff were pleasant however the service was slow with plates of food coming out on staggered stages 5-10mins apart , half the table eating other half waiting. The frustrating thing was our food was pre ordered and the pub wasn’t even busy!!! The pub is sticky and dirty the toilet facilities disgusting and not checked regularly! I feel sorry for the poor member of staff has to fish out the whole toilet roll wedged down the u bend! Sorry but we won’t be coming back to eat with you!

The service was elcoming and efficient but the meals were not! Lukewarm fries and unappetising looking burgers and dreadful microwaved mashed potato and microwaved steak and ale pie with almost unpourable gravy. Generally very poor. A return visit is unlikely!

Went for lunch with family and we had ordered the burger combo the steak was not fit to eat at all when I tasted a piece I had to spit it out as it was off and then smelt it and it was not pleasant, the corn on the cob looked like it had been left over from the day before… service is terrible

We always go here once a month me and my mum. We have never experienced anything other than perfect food and perfect service. Clare who waited our table the last two times we have visited made our visit enjoyable, she is always smiling even when rushed off her feet and is only too happy to assist you anyway she can. Absolutely lovely lady A*******

Came here with the girls for dinner before bowling. Food was great, cocktails went down and treat and the staff were really friendly

We visited after the cinema that is right opposite. Booking is recommended as they seem to turn people away that hadn’t booked. Zoe was our waitress who was very polite. The food was cooked very well, come to the table hot and in very good time. Prices were reasonable. The only down side is the restaurant is a bit cold.

Great evening after a night mare at another restaurant & these saved us, even with us being a group of 9, lovely friendly staff, went above & beyond,found us a table at v. short notice just before they were about to close, they couldn’t do more for us, special thanks to Zoe, Niamht & Shardae. we appreciate what a hard under appreciated job you have. Many thanks for making what was a bad experience dinning we had into a great enjoyable evening for us.

Great service, staff amazing especially the lovely Clare who was in the Xmas spirit and lovely to see. Great food thoroughly enjoyed our curry. Smiles all round

We had a lovely meal and Clare our waitress was amazing!! Catered to what we wanted when we wanted! Best service we’ve had in a long time! We will be back again! Thankyou Clare

Me and my friend are here for every other month for mums night and the staff just making it amazing they remember us everytime! Clare, Luca and miche is always warm a lovely, like welcoming family. This is always a firm favourite to visit. Thank...

Food a bit poor but lots of it and not expensive. The junior staff were helpful and friendly but the more senior were short tempered and grumpy even though the pub half empty. Important rules like no under 18s on the pool table were enforced with great enthusiasm ensuring as little fun was had as possible

Fantastic meal well presented and hot, we all enjoyed the food but best of all the service from Clare our waitress, polite friendly and listened to what we wanted, thank you Clare we will be back and will tell all our friends about the reasurant.

Great staff great food and great value for money. Luke was great as were the other staff. Drinks were good value and professionally served.

Lovely meal, friendly staff, all round enjoyable place. Only downside was the lady behind the bar who needs some classes in customer service. Luckily the other staff made up for it as they were all really friendly!

Luke was absolutely brilliant. Very helpful team member of staff. Luke was very friendly and fulfilled our request to have our dinner bought out quickly.

Great food - steak sizzler was very tasty. Speedy and friendly bar staff and waiting staff. Nice atmosphere, had a lovely dinner

I came to this restaurant several weeks ago with my brother on a Sunday about 6:30 -7 pm and , although the place was very empty , nearly every table had a reserved sign on it.!!! We were sat in the booth by the door...

Such a great evening, I was greeted at the door by Clare who showed us to our table and made sure we were happy. Good vibes when we had our meal.

Meet with 6 other friends for lunch and we all had wraps and fries. The food was absolutely abysmal. I ordered a fish finger wrap which consisted of 3 tiny cheap fish fingers, a large wrap, 1 slice of unmelted plastic/burger cheese and a swipe...

Another great visit! Quick food (and even better deals) with amazing workers, so friendly and welcoming. Definitely recommend booking a table for those interested. Always a pleasure.

Keep coming here on a Sunday as we like to eat drink before cinema. Sunday roast is good value but beef quite often inedible so don't have that. Its a shame that 6 months since my last review when I mentioned the broken boarded up...

Last minute choice but was seated with no problems food was quick great service will definitely be returning

Great place to dine and had a great staff. A lady called Claire really excelled in her customer service and looked after us. Great staff all round.

Booked for ten people took my steak back twise and asked for money back but Maher did not know how to do this what a joke

Called in Friday night , Clare who was on the door managed to seat us although they were very busy .Meal was lovely stayed for a few drinks afterwards. Thanks again Clare for finding us a seat

Staying at Premier Inn across road only went in as the hotel restaurant was full. Glad we did. Food and service were great. We have 3 kids and staff member Clare managed to find us a spot even though they were busy and we hadn’t booked. When seats right next to the play area became free Clare was able to move us closer upon request. Kids had fun and food was tasty and locals were friendly giving us info about surrounding area. Cheers guys.

Me and my husband both had lasagne it was so good and such a great price Didn't have to wait long at all. The waitress Claire is always so friendly and she is always so fun and makes us laugh . She's always smiling and laughing a real joy to go there . Thank you

Let down bad management booked at table for breakfast got there on a Sunday sign on door to say food being served from 12 midday to 8pm. No email to ket me know filled out survey not even had a response. Loyal customer I used...

We go here some fridays for a date night and its such good value for money for the amount you get and food tastes good but just want to say thanks to Brad the chef, great customer service, giving us extra fries tonight. Going above...

Fantastic food.. fantastic service.. even though there was 12 of us the food came out super quick.. highly recommend.

Good food, staff are really nice, presentation looks great. Price is good compared nearby places and they have a great selection of drinks

Came her with my husband and daughters and was greated by a lovely member of staff called Leonie she was polite and friendly and happily answered all my questions. Food arrived piping hot and delicious we will be returning soon

Great place, clean and staff very friendly and helpful. Would highly recommend for a relaxing couple of hours, oh and the food was great

Been here a few times with family, always need a large table/area for 10+ people and they always accommodate! Great location, fantastic service, yummy food and delicious drinks 😍

Such a convenient place to go after watching a film. Cheap food and great quality. Staff were friendly and pub was clean.

Popped in around lunchtime after seeing a film at the cinema opposite with a friend. New menu was nicely varied and not bad prices given the increase everywhere else. Food was lovely, and great service. Barmaid and waitress could not be more attentive, and we...

Came in yesterday for lunch with my wife. The food came out quickly and was really nice. The staff were helpful and happy to help us use the app. We will definitely return.

Decided to go for a bite to eat after leaving the Cinema , was greeted by a smile by the staff and took a seat, the menu was great and seemed to be plenty to choose from at a really good price ordered our food...

Came in for a family birthday meal, we were a large party but that wasn’t an issue. All of the food came together and was all hot and tasty. Staff were really helpful and it was an all round good experience. Would definitely recommend.

Booked a table online and was a very easy process! Come to the restaurant a few minutes before my booking and lovely worker sat me down at my table and explained how to order. When we went up the bar the staff was very polite...

Booked our table in advance no problem. Got there and waited in the doorway wondering who was meant to greet us… finally a friendly face to take us to our table.. my husband ordered food at the bar this was all ok. When food arrived...

Came here for dinner after a movie, staff were great and food was tasty. Will definitely be returning

Lovely food & friendly staff. Great allergen advice on a tablet. The food was good value & good portion sizes. I would totally recommend it & we are going to go again!

Good menu selection. Good portion size. Great value for money. Perfect for a bite to eat before our movie. Outside seating for the sunny days. Staff were all friendly, polite and welcoming. There was a delay with food, as it was busy, however I was...

Regular here.. Nice atmosphere, great value for money. Good food and service is always speedy. Also a great option if you want a drink or something to eat before/after the cinema opposite.

We had a lovely visit here this afternoon with my son and daughter, there was plenty of items for her to choose from on the kids menu and a great deal of mains, dessert and a drink for £5.99! The staff were very friendly and...

We love waterside edge staff are lovely and very helpful,,,we go often,,but today 4/6/2023 my husband had pie chips and beans,well,, you could count the beans it was so small a portion ,I mentioned it to the staff as it was the second time this...

I am a regular visitor to the waters edge, and i have never had a bad experience, staff are always super helpful. Would recommend.

We popped in for lunch, the food was great, the staff were friendly, we enjoyed our time here and will be recommending to others.

Came here for dinner with a friend. Quick and very friendly service. Food was lovely, despite it being busy we didn’t have to wait long for our food. We will definitely be back!

Tried the new Korean barbecue chicken burger at water's edge, strood. What a mistake that was. Within an hour I had a painful stomach and been running to the loo. Ate before 6 on 17/05/23. In loo by 6.30. Nearly didn't make it twice at...

Came here on 27/4/2023, at 5:40pm. Was getting busy because the cinema is right opposite and we booked the table earlier in person. I’m a proper foodie and this place is fantastic. The food was really, really good. Portions were brilliant. Staff are really friendly....

Amazing service for me and my wife. Received our food so fast and the staff were so polite and accommodating highly recommend

Food was delicious, couldn't of asked for better service it was always with smile. I had the rump cooked to perfection!!😋

Usually hit and miss with food but today was an amazing meal burgers were spot on, better than five guys easily today. Chips were well cooked. Chicken juicy and not dry. Hats off guys you pulled that dinner out of the hat and did a...

Ordered from mix it up menu, Ordered salmon and chicken shewers (as no half roasted chicken) food arrived with sizzling peppers and onions missing. When we questioned this we were told we do not have any. No offer to reduce the cost or to offer...

We had booked a table for a group of us to have a meal, upon arrival I said that we had a booking and told them the name, the member of staff seem to have difficulty understanding a simple booking and once she realised which...

Just been turned away at the door - not eneugh staff to serve us - 2 pm on a Thursday! Very disappointed 🤬

Fix the doors please, built with a great view but total lack of maintenance a shame. Otherwise friendly staff and good value. Oh some heating would be nice freezing in here.

I’ve had some really bad experiences here, sometimes the aircon is on full and your food gets cold before you can finish it, the last time here we had breakfast and it was truly dreadful, and we haven’t been since BUT decided to give it...

We have come here every couple of months. The staff are friendly and accommodating. Food is always on time and lovely. My daughter is very picky and struggles with things mixed up on her plate. Her dinner is always separated and they make her a...

Best food I’ve ever had and made by the apprentice Nunber 8 and heard loads of compliments about the food from other people

Just popped in for breakfast(my son and I) thought we’d give it a whirl while were in the area ……breakfast was beautifully cooked we both had the full English. So we had 2 full English (very tasty) americano coffee and a coke all for £15...

First the restaurant was freezing, we ordered our meal from the bar, the staff were helpful, but the steak ordered was not really cooked to our liking, the cheaper steak one of us had was better than the higher priced one. Not very big portions....

The food was great with fantastic service. The quality of food for the amount we paid was fantastic, especially as we got a couple of drinks as well. If you want a chilled night with great company, this is the place to be!

Took my fiancé here for a last min meal and was greeted by the lovely waitress Clare, she brought us everything we needed and catered us. She was shockingly nice considering we had her back and fourth for more sauces and cutlery etc.

Didn't have a table but was still able to be seated. the food service was fast food was hot I'm very It's fairly well priced. And the front of how staff and the bar stars were lovely and seemed to enjoy their job would definitely...

The services was suppper quick, piping hot and delicious! I cannot fault this place. Amazing prices for an amazing service and tasty food. Would definitely recommend taking friends and family there other times

We had great expectations for this place, how wrong we were. The staff out front were truly delightful but the decor and food were dreadful. Chicken Tikka Stack - Onion bargees were burnt on the outside and raw in the inside, the mango chutney tasted...

How does this family pub survive? I mean it takes a really talented staff to make you feel inconvenient and awkward at the sane time and then make you pay for the privilege! We booked a table, we made the mistake of not doing the...

We have been to this restaurant previously and it was ok. Unfortunately this time it's was absolutely terrible. It started with our mains being rushed on us even before we had finished our starters then the crispy chicken sandwich was so rubbery we could of...

We were staying locally so with the Medway area so busy we chose to stay around the area! We ended up having brekkie lunch and dinner! The food was ok and value for money - does exactly what it says on the packet! Would however...

Sign at the Entrance says "Generous Servings" I would hardly call my fish a 'Generous Serving' was very disappointed with the size of the fish. The staff is probably the best thing about our visit today, they were customer focussed, polite & well presented. However,...

Nice place to eat but the men's toilets have both a lock on them but both broken needs replacing no privacy people coming in

Have blue light card but now they need a code to use it. When I went on app it wouldn’t download a code. Cashier called over someone who said there was nothing she could do. Thanks! Love the customer service! If she needed proof of...

I ordered the Classic Chicken New Yorker. Nothing vaguely classic or new york here. When it arrived I queried where the lack of onion rings were to told they had run it out of it. Shortly after that the table next to me were advised...

Came here for dinner and enjoyed the food. Great value for money and very helpful friendly staff. Will definitely be returning.

Went for dinner with some friends, was a very busy time so fortunately we booked. The atmosphere was great, good music and incredibly friendly staff who were so attentive to my allergies. Amazing selection of food for only £9! Can’t go wrong with this place,...

Staff lovely and welcoming, Food very good and cheap! Deals on bottled drinks :) would return for sure!

Love this place. Always come here after finishing work, great staff and amazing chicken wings. Always feel welcomed

Came in last night had lovely meal which Clare our waitress brought out to us, lovely staff, and Clare looked after us very well, many thanks, we shall definitely be coming back, lovely place great staff

Made a last minute booking for a family meal at the Waters Edge in strood. We didn't have a booking, however, on our arrival the host checked her bookings and asked if we intended being longer then 2 hours to which we replied that we...