The Command House in Medway - Phone Number, Reservations, Reviews

Booked a table for 17:30, on a Sunday, for a roast. Took about 5 minutes to be greeted by a member of staff who weren’t that busy, was sat down and provided with a Sunday roast menu, ordered our drinks and then proceeded to go to order a roast to which to we were told the roasts were unavailable. Why have the menus out and why not tell us that on arrival, how can somewhere sell out of roasts by 17:30 on a Sunday. Let us order drinks, cocktail was missing the key component of a cherry on top and was half empty, paid for the drinks we ordered to go with our dinner which we didn’t have and then left to enjoy a lovely Toby Carvery

Vegetables was over cooked ,meat and yorkshire was lovely

We read reviews about the roasts and were excited to visit only to be left deeply disappointed. Everything about the meal was sub standard. The roast potatoes over cooked and shrivelled, the parsnips so rock hard you couldn’t cut them, the mash appeared to have been sat under a hot light along with the beef which was curled at the ends

Sadly our food was very poor quality and presentation. The lasagne was burnt and stuck to the dish The chicken was dry and tough

Fabulous just fabulous,,,,,:. Lovely food friendly staff Lovely outdoor seating Lovely sized menu to choose from freshly cooked to order

We had our wedding reception in this wonderful pub. We hired the rooms downstairs and outdoor area. We ordered buffets for our guests. It was so well organised. Food was great, service first class. They played our play list and adapted lighting for the dancing. The whole event was so reasonably priced. Our guests loved it. So many comments made about the whole experience. The command house never fails to impress us. We visit often having food and drinks. Everything perfect and set in the most beautiful environment overlooking the Medway river. Love this place!!!

I'm not one to usually write a bad review but this place should be avoided! The bar staff were OK but the food service was atrocious. When we were able to find something on the menu that wasn't sold out (at 4.30 in the afternoon) we then waited 30 minutes for food that had either been microwaved to death (chicken like a lump of rubber and veg that had lost any resemblance of the fresh version) or had been left under the heat lamp for way too long! We were a table of 16 out for my father's birthday, we ordered separately so didn't expect our food out all together but after another 30mins and constant assurance from the waiting staff that 'the food Is being plated now' 'it will just be 5 minutes' 5 people from our group ended up asking for a refund as everyone else had eaten their main and dessert. Incredibly rude staff told them it's just coming now 'if you have a refund then you won't be getting anything mate' instead of a much needed apology! avoid at all costs.

This pub has a lovely location by the water, but unfortunately, that's the only positive thing I can say about it. My family and I were seated at a large table, and we all ordered our meals one after the other at the bar. Although 4 of the meals came out within a reasonable time, the food quality was very disappointing. After 45 minutes of waiting, we were still waiting for the last meals to be delivered. Other tables around us ordered their food, and had eaten it in this time! We were told multiple times that it was being plated up and would be ready in a couple of minutes. After an hour passed, we approached the manager to ask for a refund, but no apology was offered. Instead, the manager said our food was ready to be brought out and threatened not to serve it to us if we requested a refund. It's clear that the manager has no interest in rectifying their mistakes. To be honest, based on the quality of the other meals served to our party, I wouldn't have paid for it anyway!

My name is Norman "Marvin" Cabbage and I had a packet of quavers here and it was the best I've ever had. Cheesy and tangy. I rustled the packet in the face of the lady next to me and she told me to jump into the river Medway. Would definitely return

Venue is beautiful, food is delicious, staff are welcoming, charming and efficient. First time at this pub. I plan on coming back. We used the summer offer today and considering the quality of the food lunch was a bargain. Thank you.

Went for my sisters 70th birthday lunch with her family on 13th July and had a great meal in the lovely historic building. Served by Sarah who was very helpful and attentive and had a really good time. Food prices are very reasonable.

Visited for lunch with a friend. Was a lovely chilled atmosphere and friendly service. I had the haddock florentine fishcake and it was great. The accompanying salad was lovely, definitely exceeded expectations. Lunch menu is really good value for money too.

Came here On holiday and 2 weeks ago I picked this little spot out to have a beer when I came here. It's a beautiful day and all I can say is come here, have lunch, have Guinness, half cider and just enjoy the peace, beautiful spots. Don't miss out. The lasagna is one of the nicest of tasted 😋

Such a lovely pub with my dog being treated so well.. very friendly and loads of board games 🙏🏻

Lovely place on the water, relaxed atmosphere.

JACKKKKK THE MAINNNN MAN!!!! GREAT HELP AND MADE ME FEEL COMFORTABLE!!

A nice pub with a great view, some fabulous history and a cracking beer garden if the weather is kind?

I love this place which comes into its own during warmer weather as you can sit outside. The building is stunning and so well kept since being taken over. Generally the food is great especially Sunday lunches. Although salads could improve as not always fresh. Service is also good when not short staffed. I was surprised though to see that today on a warm day few people were allowed without vests. This should definitely not be allowed snf hope that management would consider addressing this.

Ordered off the app, waited a while which we could appreciate , food came out and still no drinks . Asked the server to ask where our drinks were, still nothing. Went in finally and got told we should not have asked the server ! Do people not communicate , took another 10 mins after this . Asked to speak to manager , nothing . Such a shame but would have enjoyed our drinks to have before and during our meal .

A nice historic pub by the riverside in Chatham. Good selection of drinks inc. Beers, wines and spirits.

Nice pub on the river. Just a shame it's not a prettier part of the river. Outside space is very pleasant and gets busy in the summer. Food is standard pub fare but done nicely enough. Choice of beer was good.

I can sit here all day drinking, chatting and have a bit of food. Great menu. Great Sunday lunch. I come here every time I am in Rochester. Great view by River Medway. Lovely staff. And great outdoor sitting area.

Great place for drinks, nice atmosphere outside. Sunday Roast was horrible, Ordered Lamb Shank, was served with the bone already hanging out like it had been heated up in the microwave, potatoes, carrots were disgusting, veg tasted old.

Had a lovely evening here with friends on a Saturday night. Food was lovely, well cooked good size portions and plenty of variety all at good value. Staff were also very friendly and welcoming. Will definitely be back x

It was a lovely experience, especially on a sunny Saturday. Food was lovely and exquisite and service was lovely.would recommend.

Though I didn’t enter but this one place looks very cool. It is a great view with the water front.

Lovely venue over looking the river, Service was alright, But the food seemed over cooked, and had been sitting there for a while, only Luke warm food

Nice spot for a family dinner, great views, good food and a selection of board games to keep the younger guests happy. Also my dessert was a winner.

Excellent food and value Will definitely be back

Lovely place; terrible service, waited over a hour just for drinks on the table I booked, one of us got a drink ( water ) the others had to watch! Told staff 3 times still nothing I felt guilty drinking my water with the others looking, the lights kept turning off God knows what was happening with them, food was ropey,

Had a really lovely lunch a week ago here. Waitress was professional and friendly. Enjoyed our food and cocktail, in pleasant atmosphere. Much improved since last visit around ten years ago. Hopefully will be returning with grandchildren soon.

My local community pub, it's really changed so much over the years for the better. They are always trying new things, listening to feedback. Great decor, feels homely, fab staff, dog friendly and the best pub garden in Chatham!

The staff were so lovely and the food was fabulous.

Lovely food, great service, lovely staff. If I had one suggestion it would be to halve the salad and make the fish cake meal with two fishcakes, they were too yummy for only one ..

Lovely visit and had a fantastic meal. The buffet options were plentiful and well presented. All the staff were accommodating and friendly. Especially jack

Superb venue for meetings & functions & views over Medway well worth a visit

Sarah was our host and she was super friendly and we had a great service from her. We were there with 3 kids and a dog and were really well accommodated and sat in a really great spot. The venue is great for kids with board games and the usual colouring word search options to keep them busy. Great for dogs with treats and even a dog menu! Plenty outdoor space for kiddos to run around and work off dinner. They have Cosey fireplaces to sit by if you like and the food is to a good standard. They even are a part of the "kids eat for a pound" during half term vreaks so came as pleasent surprise when our host mentioned that too. Happy to go back and recommend.

Dog menu and dog friendly was very unexpected - good. Food was great for an afternoon snack

Great weekend spent with family. Lovely place. Really good atmosphere. Food delicious, Definitely recommend.

We visited for a 21st birthday, the organiser was informed that the group would be provided with a ‘room upstairs’ for our allotted time. Upon arrival staff were dismissive of this and told a member of the group it was ‘untrue’ as she had personally spoken with the person who made the booking and made absolutely no effort to resolve the situation or manage expectations. The lady who was pointed out by colleges as the manager did not care for customer service and appeared confrontational and burdened by our presence. I can only suggest she place her bed against a wall. Limiting her to only get up on the right side. The group of 13 were placed in the front the pub on display and on a mere 2 benches for the entirety of the evening. The concept of a pre-payed tab seemed futile in this situation and did not work in practice as it was not effectively explained to the group by staff. Can a £65 pre-payed bar tab be justified by an organisation who is not supplying any more than what a walk-in would receive, the bar lady informed the group she would limit the tab to the £65 and let us know when it had been used so anything further food/drinks would be ordered on the app, this did not happen and the manager later informed us we had a £25 unexpected tab. Some opted to order drinks on the app as instructed by bar staff but on a multitude of occasions did not arrive and we had to chase them. Food arrived in a timely manner, unfortunately too timely and five of the group ended the evening with severe food poisoning, placing a dampener on an already questionable evening. Our appointed waitress was really friendly, we didn’t catch her name but she had dark hair and an eyebrow piecing. She single-handedly tried to make good of the situation and even went out of her way to offer a group picture. We are very grateful to her!!

Lovely unexpected pitstop today, very friendly, only had a sandwich but was really good and our puppy was thoroughly spoilt with her own doggy menu

Relaxing, Friendly & Dog - dinning freindly, Very clean place, with lovely view over the river, interesting collections of chairs. The menu looks great - the food was fresh and delicious. Vibe is great, the service was excellent

Came for a bite to eat. Food was amazing, plenty of dogs to pet and drinks were lovely. Friendly helpful staff. Defo recommend a visit

Me and my brother had a Sunday roast dinner here it was amazing and the service was good as well, not pubs do roast dinner now but this place was amazing it's my second time now

Great place, very friendly staff, food is good. Enjoyable, friendly and non-competitive quiz night. In the daytime, lovely views across the Medway. Easy parking but Medway Council owned so need to pay.

Really good food, cosy ambiance, situated next to a river. Highly recommended.

Beer was very good, nice chat with friends. Pub is welcoming and has a great view of the river.

2 hour sitting food arrived 1.5 hours later 2nd choice mussels as they had run out of 1st choice worst mussels I've ever had in dishwater will never go back again

This is a great place, food is decent, prices ain't too bad either, brilliant in the summer by the river

We had a table of 14 people. We were shown to our table promptly. However, we waited quite a while before our drink order was taken. Starters turned up in dribs and drabs, so some had finished their 1st course by the time others were receiving theirs. 1 steak order was returned for being overcooked. 1 pasta dish was cold. We had to go looking for a member of staff to order more drinks. Service and food were disappointing. Not sure we would return or recommend.

Loved the atmosphere and the staff is very friendly.

Had a nice visit here on Boxing Day evening, Food and service was brilliant and we were really impressed, Will be back soon!

Went to Command hse for daughters 40th,12 of us.Lee the waiter was excellent really looked after us. Food great,very relaxed atmosphere no loud music. Beer good really recommend this place.

Awful. Terrible place to go, avoid!

Great Sunday roast good value for money, staff very polite and courteous

Really disappointed after having my party cancelled after being booked for months. The manager tried to say that it was my fault and I had only enquired - after going into the pub to book, confirming with them that we were booked in and receiving a booking confirmation email. This left me trying to book somewhere for my Birthday at the last minute so close to Christmas.

Very shoddy business practises.

The command house let me and my finance down badly. They booked us in for his 30th birthday cebrations and assured us everything was confirmed via email. Later, we recieved a casual email saying they could no longer host the event for 30 people. Little accountability taken or apologies recieved . We are local and regular patrons who expected more effort from the Command House to solve the problem, rather than refusing our event due to a "double booking" that was not our fault. Completely unorganised and money grabbing pub. Will not be returning.

3 pints and two double gins Food nice but a bit pricey Dog friendly

Food lovely staff friendly quick service

A gem of Chatham! Wonderful and cosy atmosphere, friendly staff!

Really nice food and great service Thanks sarah for serving us

Brunch/menu party, I honestly can't review or reccomend high enough. Twice now used. Mothers day and 30th birthday celebration for at least 9 people. £15 for food and 2 drinks! We stayed later..... and spent much much more because it was such a lovely venue and service was brilliant 👏 and very friendly. Thank you especially Sarah.

Love historic pub by the river in Chatham. Staff were friendly & helpful. The food was hot & delicious. Very generous portion, the mash tasted like Smash though, which was a little disappointing. We would definitely revisit this pub/restaurant.

Lovely pub, looking forward to trying out the food. Great cellar bar available for hire too .

We used the function room,service was good,atmosphere was super

Went for an evening walk with fiancé the little one and dog. The table service was quick and the staff were very nice, behind the bar Ellie was beyond helpful, making sure everyone was okay and making sure our food got to our table as we moved from outside as it was quite chilly. She was very lovely and interacted with our little one making sure we were happy with our seats and if we needing anything to make us comfortable. She was very smiley and very alert with all customers making sure everyone was served quickly, the dog beer was a nice touch . Chips were very good, deffo coming again

Thanks for a lovely evening, especially thanks to Sarah for looking after us

I'll try and be as fair as I can here I've used this pub on and off since 1997 and seen it go through more changes than I can recount. Its in a brilliant location, wonderful view over the river and they have really made an effort with the latest refurbishment. I love their attitudes towards dogs and the outdoor seating has clearly had a lot of money spent on it, the toilets are unrecognisable from 15 years ago They have a good choice of beers and like a lot of places have embraced the gin boom even having their own menu of the stuff. Unfortunately there are some not so great points. I’ve seen and smelt the food when having a drink here before and it smells and looks really nice. We've just had a roast dinner and I've got to say it was really disappointing. My wife said her turkey was nice, my lamb was very tough but had some nice bits but the toughness is the main memory here, we both agreed the Yorkshire pud, cabbage and the carrots were good but, the parsnips and potatoes were rubbery, the food turned up at best lukewarm the whole plate was dry and rubbery. The kitchen had run out of cauliflower cheese which was upsetting but one of those things. I would have given this feedback on our visit however nobody asked, in fairness it was quite busy. We paid upfront so that might have been an opportunity for feedback when the bill paying was needed. I dont normally give food places more than 1 chance as there are so many places to eat now however going on other peoples food reviews and given the fact I'll definitely be back for beers overlooking the medway I'm sure this was a bad day. The 3 stars for service is apart from a delightful young lady who took our drinks orders and explainer to us it was her first shift doing tables we didn't interact with anyone, the menu advertises gravy refills and the food on the plate needed the moisture of another little jug. That took longer than expected when I got someone's attention to ask for some more. So overall, the place is clearly making an effort, it looks good, the beers are good but I cant defend the food from my experience of it

My mate and I love this place. Always friendly and welcoming staff (thanks Sarah) and the food every time I’ve eaten has been fab.chunks of chicken with plenty of bacon puff pastry pie with creamy mash and fresh veg. Fab portion size too and clean. Beautiful building and the view outside overlooking the river during a sunset yesterday was beautiful. This is our fav place to meet and catch up.

What a beautiful pub. This is a great find away from the town, just opposite Fort Amherst and overlooking the river Medway. This pub was renovated just over a year ago and still looks as good now as it did at the re-opening. Food is very good and the drinks selection is really impressive. The staff are really helpful and friendly. Most impressive of all is how much they love dogs. They even have a full dog menu of treats and bowl food for them.

Beautiful setting on a sunny evening. Excellent food and drink, served quickly with a smile... The only downside (which is not in the gift of the venue to control) is not everyone sat outside, knows how to behave....

There's no denying, this is a lovely family pub, mostly due to it's location providing views over the river. Good choice of cask ales on my recent visit too. But the sharing platters were underwhelming. And costlier than they ought to be. We only ordered sharers for our table so cannot comment on rest of menu.

Stopped for food, family dinner and although a long wait due to a function, food was worth it, was relaxed and the girl serving couldn't be more helpful. Good selection, although the offcial GF menu is limited for allergy this was due to mixed fryer but ok for intolerance

The sunsets at this place over a drink.🙃

Nice pub by the river. Hidden away from the town, which biscuits a good thing....

Never had a bad experience in the command house. The food has just got better and better over the last couple of years. - fun fact I went here 20 years ago when it was more studenty and a very different vibe, love the fact we have both grown and improved with age. Definitely go here if you haven’t already, it does not disappoint!

Avoid the hunters chicken. It looks like a birds eye chicken chargrill with a bit of cheese and bacon slapped on top. The burger done fill the bun along with with a little pot of chips.

Very friendly staff, food was amazing. The setting and View was outstanding. Well worth the visit.

Csilla was brilliant - thank you!

A nice pub right on the river medway. Lovely outdoor space. Good selection of drinks

The food here is horrendous I'd rather go to the greenking pub I asked for a refund as it looked that bad

Nice furniture and atmosphere. Food is good.

Midweek lunch for a group of six friends and the food and service was very good.

We love coming down here for a few drinks over looking the water, especially when the sun is out but..... My partner and i decided to go for a pub roast here last week. The pork with crispy crackling is what my parner ordered, it came without the crackling, which is the best part of it! I ordered the lamb shank, but it came as 3 lumps of lamb (not the lamb shank I was hoping for). Yes the rosemary and red wine gravy was delicious, and we had plenty of potatoes (a bit too many in fact), but they were too crunchy and had trouble chewing them. My partner doesn't eat any veg so we asked for extra yorkie (no extra yorkie came out). It states on the roast menu that all roasts come with roast potato, creamy mash, savoy cabbage, red onion and carrot medley, parsnip, peas and Yorkie...my plate was missing (other than the lamb shank as a shank should be served), no peas, no onion, no savoy and worst of all no Yorkie!!! So if you decide to go for a Sunday roast here, dont expect the plate to look how it should look! All in all, a pretty "bog standard" roast

Very nice food, nice atmosphere.

Me and my husband arrived last week for a nice drink stop and afternoon tea, we were served by the lovely Ellie, she was very kind and made time for us without rushing us and kindly explained the menu to us. She was very quick and very caring, kept checking on us to make sure we were happy and getting everything we wanted, the best thing of all was the lovely chat we had, what a kind and bright worker you guys have. Will definitely be back!

Went here for a Sunday roast. Portions were big to be fair with lots of veg,albeit warm. A contrast to the cauliflower cheese which was super hot!.

Lovely venue with very kind and friendly staff, the outside seating area has lovely views

Booked in for afternoon tea for two. Had a nice experience with very nice staff. However, food was disappointing. Traditionally sandwiches are of the finger variety, these were half triangles which were too big. Should have been quarters. They consisted of one grated cheese and one bacon lettuce and tomato on basic sliced white bread. There was also a prawn wrap and avacado lettuce and tomato wrap. We had one fruit scone each with accompanying small pot of jam and cream. Dessert was brownie, Eaton mess and some chocolates. It was quite obvious that the sandwiches had been left out for a while as the bread was very dry and the cream was not cold. The only saving grace was that I paid for the boozy afternoon tea which came with two cocktails each. Price then was not too bad. I like a good afternoon tea, but this was not as good as others. I am sure they can do a lot better.

Excellent service very friendly and polite staff would recommend

Visited 8/7/23 with family from all over the UK - the bar man (manager) needs to learn how to talk to customers and deliver service with a smile……..waiters/waitresses were lovely, food was great but misery guts put us off coming back.

A very nice pub, lovely views over the river. A good selection of beers and wines. I would recommend this place.

Father's Day dinner and everything was perfect. Really nice food and the service was amazing. No parking facilities there for the pub so you have to use a pay and display car park but it's in a nice location right next to the river Medway. Recommend!

A lovely pub in Chatham. Very well kept, clean and tidy and a friendly atmosphere. The food menu wasn't as large as many other pubs but what was on offer was of a very good standard and there was. Still a good choice to choose from. Highly recommend this pub.

Booked for lunch 1.30pm hardly anything available on the menu unless you want burgers. When they arrived the chips were awful and the burgers were just edible. Wont be going again sadly.

Hired the downstairs bar for my father's wake this week, the staff were lovely, the food delicious... Couldn't have been better. Thank you all.

Stumbed across this gem whilst breezing through Chatham and stayed for lunch and 3 rounds of drinks! Lovely atmosphere, friendly staff, food and drink perfect 👏

Best pub I came across in Chatham , nice little spot on the waterfront

What a find! Beautiful pub with amazing views of the river. The staff are very friendly and welcoming and the food was cooked to perfection. The cocktails are very moreish too! Especially the passionfruit martini... 😋 It's safe to say we will be visiting again next time we're in the area.