Summer Palace in Medway

Ordered my food and the delivery Driver pressed my buzzer, saw him on the camera then went to the door straight away. By the time I got to the door the driver left. Called the store and told them I was outside and the person on the phones in this place don’t need training just needs to be fired. Absolutely rude, dismissive and no customer service at all. This not the first time I have had a bad experience with the customer service. Never again 😡. Delivery driver that ended up delivering food was polite, couldn’t fault him. Food was descent, but the person on the phones rude.. please get rid of him. Looked on the reviews and noticed a few people have mentioned this. I’m not the one to leave a revue but I’m fuming.

Have ordered from a couple times and the food is amazing. Biggest complaint is delivery times, sometimes i genuinely could walk there faster from rainham and back before my driver has arrive at my home. They don’t not update their delivery times either on Uber eats. Currently waiting on an order placed an hour and 50 minutes ago with the estimated time of arrival being 8:30-8:55 yet it is 9:39PM. Am still waiting and when trying to call restaurant phones. Just constant ringing …

Always good food and always warm.

food is always hot when we receive it, friendly delivery drivers.....food is lovely 👌 best Chinese around!

Excellent food and service as always 👍

Great food, great price and very polite, kind delivery driver.

So disappointed. It’s the more expensive choice for us so when we order it’s not often and it’s a treat. Food was late and cold. Quality of food was not at its usual standard. Unfortunately this hasn’t been the first time so I think we’ll have to look at a different takeaway

Food arrive piping hot and very tasty!

Best Broccoli beef I've had in a long time. I will be ordering again

Always delicious food, delivered early

First time ordering from Summer Palace and definitely won’t be the last , food arrived hot and fresh not greasy at all and very tasty

hot delicious food as always, never been disappointed with what I order.

The food was well seasoned. Steve , the person who delivered my food had the best customer service and was very polite and patient.

it was alittle earlier than expected but that actually work out better for us so I'm pleased.

ordered a large order for an evening with my brother, the estimated time was 9:10 - 9:30, I called around 9:35 to get through to the owner, I expressed concerns and requested an update on the driver and whereabouts of our food, to say that the order had been delivered at 8:30, we have been downstairs with windows open by thr front door, no movement on the cameras. the driver had said they delivered it to someone with instructions via a ring door bell to place the order in the garden. disgusting!

Good food and delivered on time.

We didn’t receive our order, but was told it was. And when we called my partner was spoken to like rubbish! Absolutely disgusting and won’t be ordering from here again!

Food was great, but arrive late but we will try again

Good food that arrived as I like it, can definitely recommend

Really good food, even though I ordered quite close to closing time it tasted fresh and hot, THANKS !!

Still the best Chinese takeaway

I don't live locally but was always the best Chinese in Gillingham/Rainham when I did. never disappoints

food was slimy.....not up to the usual standard

amazing service, quick and friendly delivery and the food was absolutely gorgeous! always our Chinese restaurant now 😋

food tasted average, chicken in the chow mein tasted like the ready to eat sandwich chicken was just thrown in. however it arrived on time and was very hot. the prawn toast was tasty

lovely food , arrived hot and everything tasted really nice. will definitely be ordering from here again.

Food was luke warm, thought we would have a Chinese as it’s my partners birthdays this has massively put us off 3 out of 4 of us have been throwing up since eating this food, youngest 8 years old so not happy at all disgusting place will never order again

Ordered couple of chicken currys and the sauce was soooo watery and the chicken wasnt great. Sorry to say but wouldnt order from here again

absolutely fantastic, thank you

gave me free prawn crackers even though I ordered some

Food has always been good every time we order from here. Turns up hot and is always before the time stated. Will continue to buy from here

Another lovely meal from Summer Palace, food was freshly cooked nice & hot. Portions were good size, will certainly be ordering from this place again,

Lovely hot food. Delivery excellent.

Chicken wasn't cooked throughly Hot and sour soup was way too sour and sweet Rice was a bit hard

Absolutely disgusting food. Hot & Sour Soup old and tasteless Vegetarian Chicken in Chilli wasn't even veggie chicken and it wasn't even spicy. They made it with sweet and sour sauce by the taste. Everything went straight in the bin. STAY AWAY!

Delicious food , fast delivery. Definitely go back, thank you

very polite, considerate and patient

Not as good as usual, really greasy and not as tasty

Delivery time changed 3 times cold when received it poor

food was lovely and hot and great flavours

This has to be the worst chow mein my partner and myself has ever tried. We had the House special chow mein and the meat was ever so chewy and the rest of it was horrible !!! After a few attempts of trying to eat it, it went straight in the bin. Food came 30 minutes before delivery time, so it may not of been cooked properly Spent over £30 which included puddings which i lost on. Will not be ordering from this place again. I Would of ordered from Kowah ,but they are not on Just eat as they are the best chinese

Delivered on time but food was just tasteless.

Great mixed curry. Hot and tasty

Excellent food and excellent service from the best Chinese takeaway around

Food was lovely as always won’t go anywhere else for a Chinese only thing is ordered chicken curry tonight for a change thought it would come with boiled rice but no rice so was disappointed but can’t fault the food

Good severance and good food would definitely recommend to my family and friends

Have ordered from here many times before and it's been very nice. Tonight though was awful. Chow mein and rice had no flavour and tasted watery and the ribs were tough. Only thing with flavour was the prawn crackers. Disappointed as normally nice.

I know it was Christmas eve. I pre-ordered at 11am for 7.30pm delivery it turned up at nearly 10pm food was cold!!! disappointing. Guy on phone was equally angry with his boss for accepting more and more orders. being I pre-ordered so early I should've been top of the deliveries

Lovely food, would have appreciated more notice of delivery, so that I could warm some plates.

Delicious food, well worth the wait.

Very nice Chinese shop was bit expensive on just eat cost over 40 pound for few things wasn’t even that much was very nice

prawn crackers were missing again and ribs were not nice, very unusual for here usually lovely food

Always great food and arrives quickly and hot

Excellent restaurant quality food as always served piping hot and just full of meat or prawns

Food was nice, duck was tasteful, everything was warmish when it arrived

Really tasty, delivered very hot. Great mix of flavours. Repeat customer so obviously happy.

The food was as fabulous as ever.

The food was hit and miss. Chow meins, chicken and cashew nuts, chicken balls and. Curry sauce were nice. The crispy chilli beef wasn't crispy or very flavoursome. The spring rolls were soft. The duck in the duck chinese style was tender but very fatty - not rendered, gave an unpleasant taste. The beef in black bean sauce was inedible, very gristly and tough - threw the whole dish away. The mushroom fried rice had very little mushrooms in it. All in all disappointing.

Was over an hour late and no apology

Great food. Spoke to the manger/owner tonight, nice responsive management. Still top Chinese in Medway.

All good,, Rice was OK, but tasted like brown rice.

Worth waiting for! Food was exquisite, perfectly cooked, very tasty, all excellent quality.

lovely food as always but prawn crackers were missing

Oh dear what happened? I reviewed here for 5 stars before. Has it changed hands or chef? Came too quickly which maybe the reason it wasnt good. Such a shame the food was not good.

lovely food good taste, always hot. Only thing noing I brought over £40 worth of food there could be a Free be other then just a free bag of prawn crackers

Nice food, shame it arrived cold

The chicken is terrible quality. I’d strongly recommend to try another dish if you’re considering chicken. Value for money is appalling. Will not be buying again.

Lovely food will definitely order again 👍

Rice was dry and looked old Curry had no taste Not nice

I’m unhappy with my order ,I’m prgant and I’ve been throwing up all night and the chicken and that was red

Beautiful food, good value for money. We always order from Summer Palace.

Words cannot even describe how amazing this restaurant and their food is! My partner and I have been ordering from here for over 3 years and have never wanted or needed to change. The staff go above and beyond to help you and make you feel valued, and it is definitely the best Chinese takeaway I have had - never had a bad or off night from their noodles and rices to their chicken and beef dishes! If I could give more than 5 stars I would!

Happy full bells in this house tonight 5* Consistently great quality food I can rely on and always love that home made curry sauce

Really fast delivery and food was excellent 👌

Came on time really enjoyed the food

Really not good. Beef like rubber curry like water

Ordered the chicken balls and duck with bamboo chutes and water chestnuts. Delivery was fast but experience was awful. Chicken balls were tiny and easily half the size of what I usually get at other places. I also ended up choking on bones in the duck dish. Searched through the rest of the meal and found even more tiny bones in it. Glad it was me and not one of my kids eating it. Will not order from here again.

Tasty food. Arrived hot which is rare.

Excellent as always having again tonight it’s that good

This was my first time using the service, and they were very kind and the food was delicious. Uber Eats also seemed to be popular. The taste is strong. what we asked for egg fried rice broccoli in garlic sauce beef with black bean sauce squid with salt pepper Sweet and Sour Pork Hong Kong Style was. try it

What a lovely meal! It was absolutely delicious! We are celebrating having a new rescue dog in the family so the flavours were such an Icing on the cake! Thank you so much! You have honestly made our night for food!!

Great food and excellent delivery

Not good quality food. Anything crispy was generally soggy.

chips, curry sauce, chicken chow mein all perfect, enjoyed very much

Food is always amazing, only chinese we ever use now. Good portion sizes, tastes great & always reliable

Couldn't fault it. We ordered a set meal for 3 and it was fantastic. The smell of it as we were dishing up was mouthwatering and the taste lived up to it! 5*

Worse meal I have ever had from Summer Palace. Curry was watery and ribs burnt, the rest bit tasteless. Not good.

excellent food, always delivered before delivery times.

Lovely food and piping hot when it was delivered.

Really wasn’t pleased. Rice undercooked and meat was rock hard, prawn balls where like bullets, along with the pancake roll. Although all turned up early with polite driver I’m very disappointed

Fantastic hot great good as always we just don’t go anywhere else

Took my money and never turned up will never order from here again

Food lacked any flavour. No salt or MSG. I used to get from here all the time but I'll stick to Tai Won Mein from now on

First time ordering from here and can honestly say it’s the best by far. The food was absolutely delicious. Thank you

The best Chinese takeaway we've had for a good 6 months or more

Food good and plentiful as always, excellent service, 20 or so minutes early. Thanks

Good quality food tastes amazing

Turned up earlier than expected, food piping hot as always and plenty of it

Pancake roll was greasy didn’t taste nice

Another lovely order food was very tasty and hot when arrived