Based on 2.163 opinions finded in 4 websites
Based on 2.163 opinions finded in 4 websites
Opinions
Happy with the service food was lovely
bob . 2024-10-25
MORE AT Google
Lovely family meal would do again
James Pitcher . 2024-10-25
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Service was quick and food was as written on the menu would recommend
Lu Beau . 2024-10-24
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Great pub with friendly staff that really make you feel welcome.
Adam Candler . 2024-10-23
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Came for dinner with a friend and the service was amazing. Our server was Adam and he was wonderful
Lauren Woodruffe . 2024-10-23
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Great pub 👌 food is great well worth a visit 😀 👍
Mick Phillips . 2024-10-23
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awful I wouldn’t even bother,Got a roast dinner and it felt like I was eating a microwave meal.Our dirty plates sat with us for more then 20 minutes and was no desert choices.i would high recommend to stay away
Lila Plays . 2024-10-20
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I have just had the best roast dinner that I have had in a very long time. The beef was melt in the mouth, Yorkshire perfect . Definitely going back .
Lynne Collins . 2024-10-20
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Booked a table last night to celebrate my birthday. The service was good, the food was excellent but the food took a while to arrive. All in all a nice pleasant evening.
Mike Keane . 2024-10-11
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2nd time we have been to eat here and it is the second time we have had to send the food back as it was cold 🥶
Alan snellings . 2024-10-06
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Very busy pub. Food good. Nice friendly staff
Christine Tobin . 2024-10-05
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While having lunch with friends today two older women were having a meal when one started chocking and was struggling to breathe, Anthony (the manager) and waitress Siobhan were absolutely amazing trying to calm her whilst calling an ambulance at the same time. Happily the paramedics were able to stabilise her before taking her to hospital. 👏well done to both of you for your speedy reaction.
sue h . 2024-10-04
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Not overly impressed. Really overpriced.
Goo DaMan . 2024-10-04
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When there is a deal it is worth going to . That being said the menu covers most needs and the staff are very friendly . The food is well cooked and presented , but I think is quite expensive without the deals
patncolin . 2024-09-27
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Seven of us dropped in on the off-chance mid evening they moved some tables to accommodate us and gave us table service good food and hot well done
John Harding . 2024-09-24
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First time in a long time I've been I a bust pub with atmosphere. Food was clearly freshly cooked, tasted great, was hot and as described. Great and helpful staff and will come back.
Craig Parrott . 2024-09-20
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Siobhan and Caitlin’s have been splendid with the service and food was spectacular
linda colman (Lindyloo) . 2024-09-15
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Amazing food and service was awesome 👌
Hodge Goes Hunting Relics . 2024-09-07
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First visit to the Queens Head. Friendly staff and fast service. The food was lovely we were very impressed. Nice clean restaurant, we will be back.
june Tanner . 2024-09-05
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ordered 2 ultimate burgers as the southern gravy makes the meal as we have eaten this in the pub itself. extremely disappointing that the gravy did not come with the meal and was missing the mac and cheese was also hard as rock
Joanne . 2024-09-03
MORE AT Just Eat
Lovely place to meet up with friends
Christine Britcher . 2024-09-03
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Ordered a burger and roast early, around 4, for a 6.15pm delivery. We’d enjoyed breakfast with the family there a couple of times and felt it was safe. An hour later after several time updates and a phone call to them, Uber rang to cancel the order. Totally unreliable.
Jane R . 2024-09-01
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Lovely afternoon with my children and parents for their wedding anniversary. I have recently discovered I have a dairy intolerance so this was a challenge for me. They accommodated me very well and staff very friendly and chatty, esp Siobhan and Aidan (mum and son) pleaee make sure they see this and get a gold star! Well done, will definitely be back!
Laura Brooks . 2024-08-30
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Love having such here. Food great and service with a smile.
sam .smith-nottage . 2024-08-29
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Ordered x2 roast through Uber Aunt Bessie roast potatoes not acceptable for a roast dinner Meat lovely veg hard Gravy nice
debU6629LA . 2024-08-25
MORE AT TripAdvisor
Overall the staff are lovely but the lady with the long dark hair who seems to be in charge is very rude and definitely needs some customer service training she would definitely put me off returning again .
Cuckow . 2024-08-24
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Last minute booking very accommodating. Food really tasty. Service great.
Andrew Batchelor . 2024-08-23
MORE AT Google
I met with friends for lunch and I had the tandori chicken, it was absolutely delicious Staff were amazing as always thank you Anthony
Kim Thacker . 2024-08-13
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Sea bass with sauté potatoes peas and hollondaise sauce was very nice
Mick Nicholson . 2024-08-13
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Visited Thursday teatime - Proper local feel but with typical chain menu. However food was really good - Beef rib was melt in the mouth and gammon cooked perfectly - would definitely return if in the area.
Phil Howden . 2024-08-12
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From booking on line it was so easy, We arrived just before our time the staff showed us to our table (27) For the price the food was really lovely, our waitress was a very lovely young lady, She was so friendly kind and always checking everything was fine, We had set menu three courses it was really good I just wished I had taking photos, For thr price you can't grumble, The restaurant was very clean staff work hard a little tip goes a long way. Thank you for a lovely meal we will be back and I will be recommending to everyone.
cassie p from london . 2024-08-12
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Food and drink were good quality. Shirt staffed but very attentive and customer service was good.
Daniel Dobinson . 2024-08-11
MORE AT Google
An excellent pub restaurant with good quality food and excellent, attentive waiting and bar staff. I ordered the soup for starters and sea bass for the main course. The soup was served hot, which was great as so many dining establishments do not get the temperature right and serve the soup lukewarm at best or cold at worst. The sea bass was cooked perfectly and full of flavour, again served hot. The food is very good value for money, even more so if you go for the lunchtime or evening set menu. The managers and waiting and bar staff are all very friendly and helpful and they make the visit very enjoyable. Tonight, being a Friday evening, the pub area was very busy, making a very jolly, lively (in a Good way) and vibrant atmosphere. On quieter evenings earlier in the week, there is still a lovely atmosphere, thanks to the staff. I certainly recommend this pub restaurant as a good place to eat or to go for a good pint of beer or other drink. Thank you everyone who works here for making the Queen's Head a real gem.
David Waller . 2024-08-10
MORE AT Google
All the front of house are marvellous especially Caroline. Aiden. Adam.and Emma the best staff you could ever wish for.
ann lambert . 2024-08-08
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Great service. Siobhan was very friendly and made sure everything was ok. Always very welcoming pub.
Paula Smith . 2024-08-08
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Amazing food amazing staff very welcoming and not rushed, bar staff and waitress second to none, Siobhan was very attentive, polite service with a smile, Thank you
Tracy Wilkie . 2024-08-08
MORE AT Google
Great pub with good food and drink, Siobhan was wonderful!
Daniel Matthews . 2024-08-08
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We had a lovely family meal here. The waitresses were very attentive and knowledgeable. Service with a smile, very welcoming. Thank you Amy and Daisy.
Rebecca Farren . 2024-08-08
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Love coming to the Queens Head in Gillingham the staff are amazing. We always get a good welcome and they always remind us to put our car reg in. Special thanks to Caroline. Aiden. Emma and Adam. Best staff
keith lambert . 2024-08-08
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Great food and service, staff are always great and go above and beyond, especially Adam C and Amy!
Sam Chambers . 2024-08-08
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I have to say it's this pub is the best as the staff are so lovely especially Amy, Anthony, Adam and James they always go above and beyond.
natalie pocock . 2024-08-08
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Very polite waitress named Siobhan . Very friendly and recommended good food. Will be back very soon 5*
Chery Danahay . 2024-08-08
MORE AT Google
Visited again the other day for food, Antony and his team really did go out of their way to deliver their best. See you soon, again!
James Wheeler . 2024-08-08
MORE AT Google
Food was excellent as always. Staff are always lovely - particularly Siobhan, she is such a lovely waitress!
homebody . 2024-08-08
MORE AT Google
We were a family party of 9 and we'll looked after by Aiden
Brian Beaton . 2024-08-08
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Visited today. Starter was dripping in grease. Took ages for mains to come. The restaurant was empty. We had to ask for cutlery. Had to ask where our food was. Then no one came to take our plates or offer desert or more drinks. Then walked to the bar to pay. The manager was very patronising. Even walked past our table when the plates had been stacked up for ages without clearing them. He showed no interest in the food being of poor quality. The only good thing were the drinks. Will not be returning. Such a shame as used to be a good place.
Laura Funnell . 2024-08-06
MORE AT Google
Good customer service nice clean pub and clean toilets and value for money only issue I can say some of the customers where consistently looking at my girly mates making them look uncomfortable apart from that I'm was great pub great atmosphere and toilets did need to be check regularly as their was evidence of drugs been taken in the toilet and evidence the toilets needs clearing apart from that it was fine 4 stars out 5.
Callum Tadlock . 2024-08-04
MORE AT TripAdvisor
Wednesday 31 July tea-time. Very busy. All sorts of folk enjoying a meal in the restaurant; felt like a good mix of the community vibe. Enjoyed my sausages and mash with the side order of greens. Tiny complaint was we did seem to wait a fair while for dessert, but, the only staff on duty were flying around the restaurant delivering food and drinks the whole time we were there. Lovely garden with individual covered eating capsules. Use those next time...
Shaky . 2024-08-03
MORE AT TripAdvisor
Greeted on arrival, smiles, checked in told us any table and was very clean and bright.
cheryl hammond . 2024-08-02
MORE AT Google
Great pub.... great beer/cider and great food choice. Usual happy welcome on arrival.... and attentive service from bar/serve staff. Fine steaks at good prices...esp with cheap 'double up size' offer' and cooked just as requested...1 x medium and 1x rare. Will be going again.. lovely 40% food discount!
david jones2211 . 2024-08-02
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We were a party of 24people. All good was served on time. Staff were very pleasant and helpful. Food was excellent. Will definitely go again.
Tilly Viv . 2024-08-02
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Great meal as always! It was very busy but we were well looked after. Will definitely be back!
Alex Lawrance . 2024-08-02
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Nice and friendly pub was served by a lovely lady who was very polite and helpful
Rob Marshall . 2024-07-29
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On the 14th of July I went out for a meal with my family I am a wheelchair user and found that the table was too low for me to eat comfortably. Food was nice but if I could make a suggestion it would be to have height adjustable tables.
Lenore fernando . 2024-07-29
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Absolutely disappointed in the total experience.. Service wasn’t warming Atmosphere cold Food wasn’t nice ,chips Luke warm as if they’d been left on a warm plate for ages Portion size small Value for money NO Very over priced for the quantity of food wouldn’t go again or recommend it to others ….. 😢
Brian G . 2024-07-25
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The staff were friendly and helpful. They wiped the tables once the customer had left. The menu choices, showed there was something for everyone.
Gerald Swann . 2024-07-25
MORE AT Google
Pleasant surroundings and friendly helpful staff. Good enough for my taste
Ray Whear . 2024-07-19
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Food was lovely today. Bar service rather than table service which was fine but personally prefer table service.
Elle Angels . 2024-07-19
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The experience was wonderful I was served by a girl named daisy was kind to me and my family, gave us recommendations on good drinks as we did not know what to get an so was very patient with us
Josh Ygz56 . 2024-07-17
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Nice food. Polite staff and a good menu choice. Landlord knows how to run a great place
Lee Henderson (Ldhcr8tive) . 2024-07-13
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Wonderful Lunch!! And Beer update: lowered review, whoever answered the phone was absolutely nasty and horrible to me for just asking a question about opening hours after the semi final - lost my service.
Ivor Reed . 2024-07-11
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It has been done up since being updated. And so has the menu. Meal size was a little on the small size but was lovely.
Kara Taylor . 2024-07-11
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Great welcome...good menu choice...fair prices for food and drinks items. Thank you.
david jones . 2024-07-11
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The seating at the dining table had dining chairs one side and a sofa on the other side, ridiculous. The food was delivered to the table by stretching over us, such bad manners. The food was mostly inedible, I left over half my meal and I struggled to cut through my wife's chicken breast with a steak knife. I will not be returning, nor will the group of friends who were with me. The worse meal I have had locally in many years.
Terence J. Colhoun . 2024-07-11
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Ordered hot and fiery chicken wings but pretty sure received the bbq wings instead. Tastes like bbq sauce is on the wings as very sweet and not how had times before.
Hannah . 2024-07-07
MORE AT Just Eat
The food was cold and not up to their usual standard. Over an hour wait and very disappointed.
Christine . 2024-07-07
MORE AT Just Eat
Very friendly staff and the service was excellent and value for money I would highly recommend
Tracy Brooks . 2024-07-06
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Great meal with our friends, new menu been introduced and was very impressed, some great new dishes. The food was amazing and excellent service, great pub, thanks all
Debbie williams . 2024-07-06
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We had a lovely meal here at the queen's head. It was our first visit and we were very impressed. The food was excellent as were the choices on the menu. The staff were very busy but I had time to chat and to make sure that everyone was okay. Will certainly be back
Joyce Perham . 2024-07-05
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Nice restaurant we popped in for a meal and we were very happy with it. Food was good the Sea Bass fillets I had was delicious. I would definitely recommend a visit.
Geoff Cheesman . 2024-07-05
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I recently visited the Queen's Head and was greeted with a warm and friendly atmosphere as soon as I walked in. The staff were welcoming and attentive, which made for a pleasant start to the evening. However, I was disappointed with the quality of the food. It was evident that the dishes were made from frozen ingredients, which detracted from the overall dining experience. While the ambiance and service were commendable, the quality of the food left much to be desired. I hope they consider using fresher ingredients in the future to match the otherwise inviting environment.
syreeta black . 2024-06-25
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I regularly visit as the food and service is very good. I religiously enter my vehicle registration number as required. From my last visit having followed all requirements, I have received a final notification letter, of which I never received any other notification from euro car parks. This letter states I need to pay £100 as the discounted price no longer applies, again never received any other letter and believe I entered my vehicle registration. According to the letter all contact with them can be by phone unless you want to appeal and then it's made a little more difficult by post. It's a shame but this does not make me want to visit the pub again. A shame but when you visit so many times, religiously enter your registration and this happens, it make you feel very disgruntled. This has been resolved very quickly by Antony at The Queens Head. Thank you Antony
Ian Kettel . 2024-06-14
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We recently dined with our dear friends to celebrate their 58th Wedding Anniversary and after a delicious meal, unfortunately our friend became very unwell (nothing to do with the food). Aiden, Catherine and team were amazing and dealt with the situation so professionally with such compassion and dignity and couldn't have done anymore to help. Thank you again. Ember Inns, you're very lucky to have them.
Jane Wells . 2024-06-11
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Best pub in the area, no question.
James Stedman . 2024-06-10
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The waitress was nice and friendly and did her best to make us feel welcome. The food was mediocre. The steak was over, the peas were hard, onion rings heavy and oily, the dansak had no spice...it was edible but wouldn't chose it again.
edina k . 2024-06-05
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Very good place for a meal and a drink. We have taken family members here with allergies. They have been looked after.
diane tippett . 2024-05-29
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What a lovely pub to find just around the corner! The food was really delicious and fresh! Staff were lovely too Has an outdoor and indoor seating area We will definitely go back
Parastou Campbell . 2024-05-18
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A secret gem! Our daughter moved into the area recently and that's how we discovered this place. We sat outside as it was a lovely day, despite the roadworks, as we had our dog with us and it was a lovely sunny day. The staff were beyond excellent. Both friendly and helpful. They were extremely attentive, to the point where they brought a bowl of water for our dog without even being asked!❤️ We ordered the Fishcakes, Shepherds Pie and the Hunter's Chicken. The food was delicious (except for the bullet peas!🤣)! Amazing staff. Amazing food. What more could you possibly ask for?!
Kim Chaplin . 2024-05-13
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My chips portion was tiny with gammon steak and the box for the gammon steak was absolutely dripping with grease, it had gone through the box and onto the outer bag.
David . 2024-05-11
MORE AT Just Eat
Good atmosphere and our table for 6 was in a good place so we could talk easily.Food arrived fairly quickly and the waitress was very attentive as well.
Jan Francis . 2024-05-06
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Brought the kids for dinner. Lovely service. Nice menu with lots of choices. Reasonably priced too. Will be coming back soon
Darryll Paulson . 2024-05-04
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I didn’t recieve any peas with my fish fingers and chips and also i paid for garlic ciabatta and didn’t even recieve it totally disgusted !!
Mandy . 2024-05-04
MORE AT Just Eat
The chicken dinner I ordered had run out so was replaced with chicken breast the meal was so overcooked it’s was not edible
User . 2024-04-28
MORE AT Just Eat
Not even half full but they said there were no tables. "It is sunday" was the excuse. Needs someone to sort the management. No encouragement to eat there....so l wont
Ashley Mount . 2024-04-28
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Very good nice inside good service food was really nice
Sheryle Davies . 2024-04-28
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Great service and great food. Definitely worth going again.
Michael Dalley . 2024-04-25
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A very friendly pub Welcoming staff Great food
Andy Dean . 2024-04-23
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Food for a pub is good, however we wanted to taste a wine before buying the bottle and they refused, you can't try before you buy a £25 bottle of wine... I find that disrespectful.
Rebecca Ritchie . 2024-04-21
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Never had a bad meal here ! Staff always friendly and helpful.
Nick Carron . 2024-04-17
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Pepper corn sauce was missing. The other pot of sauce had spilled inside the bag . Steak over cooked
jason . 2024-04-14
MORE AT Just Eat
My husband and I went for a Sunday lunch. Shin of beef roast outstanding for the money. Outstanding as shin of beef goes. Fell off the bone and melted in the mouth Cauliflower cheese, fabulous Vegetables both roasted and steamed cooked to perfection Service was both attentive and non intrusive Would happily recommend to family and friends Thank you for a fabulous Sunday roast
Debra Ivison . 2024-04-14
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Food was amazing. Steak cooked perfectly to my request, good portion of peppercorn sauce too! Good variety on menu.
Jessica Minson . 2024-04-13
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Great night in the bar with Riff Raff. Was very busy but staff were great and the atmosphere was just brilliant. Cheers for a great night!
Carrie-Anne Smirthwaite . 2024-04-13
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Great night afternoon/evening for my sons 13th birthday.great food and drink
Victor Agnew . 2024-03-30
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Lack of staff, food is not great. I had Ham, egg and chips, the chips were hard possibly warmed up, the eggs were undercooked and the ham was more fat than meat. Coffee tasted chemically. We go to the Queens Head a lot and certainly since it changed to Ember Inns, the food has never been brilliant but is declining. I also asked for vegan cheesecake but as it had just been delivered it was off the menu. On my last visit I ordered Ham egg and chips but they had no ham so that was off the menu. We are now looking for somewhere else to meet up and have our lunch
Noeleen Martin . 2024-03-30
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Probably the best steak this side of Buenos Aires.....outrageously, offensively good. Would eat here 3 times a day, EVERY day if I could......
SIMON . 2024-03-28
MORE AT Just Eat
Another great visit. Drinks and great food.
Nathan Harding . 2024-03-26
MORE AT Google
Had a roast for Mother’s Day lovely food my mum was in a wheelchair they were very acomodating, very nice all round. Will be visiting again
Anita Brown . 2024-03-25
MORE AT Google
Nice food, good service, reasonable prices, well worth a visit
chris smith . 2024-03-25
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cold food, in tin foil, used to be in boxes, will not use again, worst take out ever.
Clive . 2024-03-22
MORE AT Just Eat
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Went out for a family meal 6 of us. Three had the lamb which was OK with plenty of meat. The 3 roast chicken dinners were very disappointing. Only 2 small dry pieces of chicken no bigger than an half of an egg. Nothing like the description on the menu of fresh cooked roast chicken. A tiny single piece if stem broccoli, the roast potatoes not that roasted. The mash, Yorkshire, carrots OK. But little things like ordered diet coke without ice, came with ice. I'm sure this is done to ensure you get less drink. Dinners then arrived without cutlery for all 6. Had to wait for 2 sets. No one came to ask how our meal was. Really disappointed after it was recommended. Is it because it's new management. It wasn't busy at all as it was 1.45. Wouldn't recommend it at all.
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The rooms are very basic for the price we paid and the soap dispenser was filthy. We stayed 4 nights and requested our room to be cleaned after 2 nights . When we got back late it hadn't been done . Will not stay there again. Also the button on downstairs lift was broken and we had to use the stairs and for the 4 days we were there there was not attempt to fix it.