Brewers Fayre Honourable Pilot in Medway

Served by Lucy N who gave a very personalised service to our table of 3. Very professional and positive person. Meal was great Value and good quality. Thank you

Would not recommend. Limited food due to deliveries.Feel I should have been notified so I had the choice to cancel. Although almost empty the service was slow. No atmosphere ar all

Well what can I say, absolutely disgrace, I took my hubby out for his birthday, food was cold, waitress spilt drink on table and walked off, leaving us to clean it up, waited 1 hour for dinner, A4 sheet on menu had nothing. Ended up with food poisoning. Gammon was watery and stack burger was dry, never again am I going to this place. Rude and so unprofessional

Took the family for the Christmas festive menu meal . They were rushed off their feet so our wait for food was very long and not very hot when it did arrive. The staff were pleasant enough and helped our table of 15 as much as they could with its different requirements of food and drinks ie smaller glasses of coke for the children. Decent size amounts of food on the plates and the options to buy extra sides if you want .

Staff was pleasant but not enough for the busy period as they was rushed off their feet. Food was average to mediocre. I am surprised how this place is still going.

Treated to Xmas dinner by my elderly mother we was a party of 8 Spoke to the manager Holly in regards to the disgusting Christmas dinner and service we received on the day to only be laughed at and repeatedly told sorry my love There was no professional manner about this person as you could hear her in the gaps laughing with other staff Was told she would get someone to reply to my email and we are still waiting a response The meal where can we start late seating then informed we hadn’t pre ordered our starters but we had to chase for them (forms were put in on November) prawn cocktail had no sauce bread had no butter had to ask for that too Next the main meal meat was horrible and not hot turkey was served in a dish of water Vegetables were solid and cold and could honestly cause damage the potatoes were as if they were warmed up in a microwave and just left Staff behind the food counter were not festive at all it was as if we all was an inconvenience to them The woman behind the counter was bouncing around shouting she needed a wee (just got then you wasn’t needed) None of the food was warm it was cold Dessert well that was a disaster most the party had the crumble which most enjoyed lucky for them Christmas pudding well let’s just say one of our party will never touch a Christmas pudding again it looked as if someone had enjoyed themselves over it and right next to was a hair let’s say that was left untouched and sent back the same way Would not recommend this place to my worst enemy for a meal if you got a chance to cancel your meals I would recommend doing so.

This place deserves zero stars I have never been in a place as disgusting as this and I would warn anyone before choosing to eat here We had our Xmas dinner here and let just say the whole table was disgusted it ruined our day We was booked in for 5pm and it took them over half an hour to get our table sorted once we was seated it took another half hour just for the starters and yet we had to get the servers to find out what was going on only to be told we didn’t pre-order the bloke refused to take the right name for the reservation must have been drunk The food was terrible cold and it was as if it was all warmed up in a microwave also the turkey was swimming in some really nasty water tasted as if it was frozen there was also hair in the food Most the party never ate their food because of this The restaurant staff also have a terrible attitude towards people not one person left that place raving about it I wouldn’t be surprised that they have had to deal with a load of complaints

Good food, polite and friendly staff, good atmosphere

Pre booked our Xmas meal here as I was working Xmas day so didn’t have time to cook, our meal was booked for 5pm but didn’t get taken to our table till 6pm, staff were unbelievably miserable, no smiles or Xmas atmosphere at all! We then waited at our table and no one came to us, so had to ask someone if our food was coming to which they asked if we pre ordered as had lost all our information! No apology just left us to then get someone to redo our order! We then waited another half an hour for our food so finally started our meal at around 6.45pm, food was tasty but service was the worst I’d EVER had! We really felt uncomfortable and was made to feel like we were an inconvenience, we paid a lot of money and will never be returning! Staff could at least pretend they wanted to be there! 😳

Christmas Day Dinner. Really couldn't find fault. Carvery was excellent, Veg cooked just to our liking, turkey was full of flavour and moist, spuds and snips were perfect. A real home cooked style Christmas Dinner. Service was excellent - A highly recommended venue for a Great Christmas Day Dinner.

Atrocious food establishment. Should be called the Horrible Pilot. We had a Xmas gathering here, and the food was stone cold where we waited for around 2 hours between starter and main meals. It was not very busy, so there was no excuse for the delay! Staff serving were apologetic but will not be returning. A lot of people were paying and leaving. Would not refund, only offered free drink. Very poor. Disgusting!

Service was very slow. Hardly any staff. Wasn't busy considering the time we went early in the evening. Unfortunately, the gammon was burnt, and the chips weren't cooked enough. Don't normally have any issues, but was a bit disappointed today

Dull atmosphere, very moody staff :( food-not sure if I can describe. Good i was so hungry otherwise I probably would not touch it. Well garlic mushrooms tastles burned on old oil, steak medium rare ,I could easily use as a hammer. Hard and burned on the outside. God the worse food I ever had. No wonder restaurant/pub was almost empty on Friday night. Wow I don't think I will be back, ever. Shame as it could be a nice place.

We visited today and straight away we were given a list of things that were not available on the menu before we sat down. When the food arrived after a 45 minute wait the chicken was completely cold and undercooked. Absolutely disgusting spat it out and left ,some staff also miserable and unhelpful definitely will never put one foot through their door again 😡

Very busy couldn't have some menu items but still nice.

Jess is always lovely. Fantastic service. But portions definitely need to be larger.

Considering they opened at 0630 the hot breakfast buffet wasn't out until 0810ish - The food itself was ok though. The restaurant is tired and in desperate need of a refurb.... and a good clean

Warm and welcoming, tasty breakfast. Good selection. Will be back.

Havent been here for about 8 years, and vowed never to return. But here i was and this time under a new chain the food was really good and service was friendly and efficient. I risked a steak and it was cooked the way i like and very tender and i didnt have to have chips with it like most places. Good value for money and a 40% discount voucher helped too. Only downside bar closed at 10 on a week days.

Food is below average, small portions, staff are pleasant.

Me and my partner came here for breakfast this morning, walked in and wasn't greeted just told our total would be 20 odd pounds without even asking what we wanted. This caused confusion and she acted like she didn't know what we was there for. We left and the waitress was immediately lovely to the two people behind us, greeting them fondly. Eventually got seated and as we went to leave my partner made a glass of water and the lid wasn't secured to the jug and the woman quite literally blamed it on my partner and publicly embarrassed her saying "what's going on with you today" extremely rude, unsure if this is homophobic or just a rude member of staff. I wouldn't go here again.

Typical pub fayre but hot, well presented and tasty, reasonable to good value, service excellent,

The waitress was amazing food gorgeous

Haven't been here in years due to bad meals. Incredible good this time, very nice staff and quite busy. Would recommend now!

We went for our works Xmas meal. The food was lovely, the staff were friendly and attentive. A definite improvement since our experience a few years ago.

Food was average but took ages to arrive then when it was ready came out in dribs and drabs.

Dinner in the evening was okay but a good vet could of revived my steak......medium/well. I came in November however tge food took so long to come i could of put crackers with it. Breakfast was all you can eat however they took my order at 8am and then after came out with the all you can eat hmmmm. Saving money me thinks.

It's a chain restaurant and pretty much what you'd expect, but the staff were great and no one had any complaints about their food. They also had a decent pint of Green King IPA on the pump which, although unexciting, is more real ale than most chain restaurants provide

Lovely roast, our waitress was excellent

Great breakfast after a stay in the Travelodge next door. Help yourself buffet style of either continental or full English. Cereals, croissants, American style pancakes, fruit, yoghurts and toast with all the usual jams, peanut butter and marmite and Nutella. Very busy. Large car park.

Havnt been here for a while but was v impressed now that it is table service and the food was lovely

We go to the honourable polit pub at least once a month went there 22nd october 2024 for lunch we ordered two lots of fish and chips the waiter brought it to our table and the meal was cold so we told the waiter who replaced the meal which we waited another 20mins for and that was also cold i think this is so bad when two lots of meals were cold so wont recommend this pub again or gobthere ourselfs

Price reasonable, food good, frequently visit

Very caring and helpful service from Jenny

Great service from Jenny! Very nice and helpful

Jenny was a great server, very helpful and polite

Breakfast...cold plates, with a clear film on them possibly a dishwasher issue? Asked for a clean plate and was rudely told that she would get me another, but it would be exactly the same!! Returned with a clean plate, and silently offered it to me befire walking away. I was so incensed by this poor attutude that I didn't bother to eat breakfast.

Just had supper with my in-laws tonight. Food was very good and very reasonably priced. Our Waitress Chloe was exceptional and very professional. Thank you all for your efforts

Fried egg yolks not runny as being kept on hot plate but all other breakfast items I had were tasty and hot. Friendly helpful staff member helped sort a wheelchair space at a table. Pleasant atmosphere (not loud)

Service very slow but nice meal

Great place for lunch and dinner. Located near a river. Beautiful English atmosphere. Warm and intimate decor, perfect for spending time as a couple or with friends. Very good food, quality and preparation of high level dishes. They serve a glass of good red wine on request, beers... soft drinks. Beautiful experience. Average prices. Ample free parking in front. Dogs are also allowed. Advise.

Nice selection of food for different dietary requirements, good price and the staff are absolutely lovely. They have a new selection of cocktails which are delicious! Staff went out of their way to make my mum's birthday special, which really made the experience here 5 stars :)

Our Server Jenny was amazing, really lovely service and food was great. She really went above and beyond for us. We will definitely be coming again!

Lovely Staff (Lucy.B Is A Lovely Server, Food Was Amazingly Cooked Just A Bit Cold In The Environment. But Overall Lovely. 👍

While visiting family, we had a meal at the Honourable Pilot. We have no complaints about our meal, it was good. We were quite disgusted as there was a child around the age of 8/9 picking up clean cutlery off the tables sometimes dropping them on the floor & putting straight back on the tables! That could have happened at our table before we got there. Fortunately I had some wipes to clean our knifes, forks etc. Not sure will eat again there.

Great food helpful and cheerful staff.

The waiter Nick was first class for us and my youngest birthday. We had a lively sunday carvery and food was delicious. Yummy roasties and cauliflower cheese.

Had a really delicious Sunday Roast here yesterday ... all of the staff we interracted with were really helpful! Special thank you to Chelsie The food for the carvery is always good here and it was excellent yesterday See you again soon

Always a good feed never been disappointed here and also very reasonable bill,

Had a nice lunch with friends. Service was good and efficient.

how awful this place is!!!! went for family meal, rude server!! rude head chef!! wouldn't consider allergies or intolerance's. I had fish and chips did not eat it in the end as felt I was going to be ill from it it was like eating a rubber band from one try of it and tasted like chemicals!!!!!!!! all the gammon was fat! jacket potato raw, chicken dry and hard like a brick! chips looks like they been left to die. the worst place to eat. used to be good years ago and now really they need to shut down. never ever go there and still rip you off for food you can't actually eat!!!!!!!! so went hungry as didn't want to get really poorly!! womens toilets covered in mould! mens all loo roll thrown up on the celling it's disgusting in that place! avoid. Don't deserve any stars!

Polite staff,Nice food and good service.

Had Sunday Calvary, we loved it.

Fantastic food and service was over the top if you are lucky enough to get Lucy as your server you've cracked it

Nice curry. Friendly efficient service

Jenny was friendly and food was value for money. Enjoyable evening with the family.

Both our meals where first class

Best breakfast I’ve had in ages

Great service. Always friendly. Food excellent and staff took time to listen. Ali the manager is always friendly. Thank you. Will definitely return.

Lovely staff , tasty food , clean restaurant, great atmosphere, good service

Easy access and plenty of parking. We were greeted on arrival, which was pleasant. The staff all seem attentive. Once we had ordered our meals, we didn't have wait long. The meals themselves were delicious no complaints.

was disgusted with the staff there last night went in with a friend as was her birthday treat got told by a very rude waiter we couldn't have s table in the circle part wanted to put us in s dark corner asked why we couldn't sit at the table that was empty he said it needed wiping we said we will wait no problem as it want busy in there and he refused i asked to speak to the manager well she was also very off and didn't want to know or even call the waiter over to ask if he could clean the table for us.. disgusted i use to go there regular but never want to go there again .. we went along to the star where we had great service couldn't do enough to make our stay a happy one ..

It was not the best experience... As nothing has changed customer service is still poor!!! 😞🥺

If this place didn't have a hotel next door it would have been shut down a long time ago, Do not use this so called restaurant pub, The service is very very slow, Food is not grate at all, Most of my food was not cooked properly and when i showed the so called manager they got all rude,

Reasonably priced roast dinner nice food chilled atmosphere.

Ok most days but sometimes the food is not good and service slow

Could not fault the food. Absolutely perfect. Server was very polite and helpful. Its a place that serves different food unlike Greene King that dominates the area serving the same food in every one of their pubs. (We use 5 of them although they are good too) Our food today made a welcomed change from the norm. Annoying when you eat out daily as it gets boring. Thank you. We will start using your restaurant in future and knock one of our Greene King restaurants on the head. Well done. Great day with family.

Nice food and service. An impromptu booking for our anniversary Thanks

Jenny was a star! looked after us and was very friendly

The table where we were sat was very dark for an evening out. We had to use torches to see the menu properly.

The waitress was very attentive and fun

We had lovely meal ,we were served by lady called Jenny,she was such a lovely lady so polite made us feel very welcome great staff x

Lunch with family. Used discount offer. Everyone enjoyed their food. Service a bit slow...

Great food great staff really enjoyed

Some friends and I had a carvery here. The food and service were excellent. We were really amazed that it was that good while being so reasonably priced.

Great place for decent food, brought to you by friendly, bubbly staff. I had a lovely meal here with a group of close friends and it was really nice. Staff are attentive without 'hovering' and always buzzing around clearing tables etc when they aren't serving food. Good food, great atmosphere and a fabulous time was had by all.

Turned up and ordered food…starter took about 40 minutes (shared plate) and food another 30/40 after that - nothing too hard. Just a handful of people here when we turned up and ordered. We could handle the odd issue but with slow service, a waitress that wasn’t impressed whenever we asked a question, Coke was watered down, wrong food served … it was a bit disappointing

Issues with card machine/till system slowed everything down Staff were lovely and food was delicious though

Food is decent and the service is always good but am getting sick of being sat near groups of families with screaming kids, when we were a party of adults. Dont think ill be back again anytime soon left with migraine. Would have stayed longer for a pudding but left early.

Service was incredibly slow, even considering the time of day we went it was very quiet. Once we had our order taken, waited a very long time even for just the drinks to turn up. The one girl that served us, was very polite but seemed to be doing all the work whilst the other two stood around chatting. When the food came out it was ok at best. Had a mixed grill and a spicy chicken burger between the two of us. The portion size for both was rather meager. Adequate parking, but overall all not a great experience.

24th July my friend & I went for breakfast-to be truly honest Sylvia was more or less running the whole place from where we could see, I’ve given a 5* for service and that is totally for her!! She was signing people in and it was very busy, serving and replenishing food as and when needed and also clearing tables. So a whopping well done to her and I hope the boss will reward her for holding the place together. We hadn’t met Sylvia before and even asked her name as we were leaving-she was magnificent in her efforts

Lack of staff mean service was slow but food was good.

Lovely waitresses, Libby is attentative, knowledgeable, friendly & helpful , food was excellent,

Very busy due to Father’s Day . Service quick and friendly - food plentiful and hot!

Very disappointed and angry when I left. We wanted to order off the 2 mains for £11ish menu. Out of that menu there was only one vegetarian option which I ordered. I was told she'd have to go and check they had it to which they didn't. After I said there was nothing else I would have, the entire attitude changed and we were treated with no customer service at all. It felt very much like we were being criticised and treated poorly because we were ordering off the value meal menus. We had a drink each, the Guinness Zero which was bought to the table in a can and already half poured. No issue with the can, but at least deliver the can full to give the customer the chance to pour it themselves, or pour the whole can and deliver just the glass to the customer with the drink already poured. Also had a house soda with Cherry and Vanilla which wasn't mixed at all and the straw was too small to use as a stirrer! All I could taste was soda water and then had a hit of syrup at the bottom of the glass. All in all, a very disappointing experience and will never go back. Ended up at the Hungry Horse down the road and couldn't have been treated better!

Me and my family came here for the all you can eat breakfast buffet. On arrival we were greeted by a really welcoming hostess. We were shown to a table right away. The options here for breakfast are amazing, what makes it better is 2 children dine free per one paying adult! For £10.99 you get a full English, cereals, toast, pancakes, fruit, yoghurt and croissants as well as other little treats like breakfast muffins. Unlimited fresh juice, squash tea and coffee. All of the condiments are branded and free most places charge extra for Nutella and syrup pots. My son ended up dropping his phone down the side of our fixed seat. The training manager Emilia was really polite and helpful as well as Alison the manager on shift. Both members of staff are a real credit to the team. The customer service from these two women is impeccable! We retrieved the phone after a short few minutes.

Had breakfast here this morning with my family. Both food and service was great. Unfortunately my grandson lost his phone in one of the booth seats. As we couldn’t get it out, Alison and Emilia came to our rescue, exceptionally great member of staff. Total asset to the company.

Birthday celebration. They went above and beyond. Libby was an excellent hostess and emi managed every glitch 😊

Went here with my son's family for an early father's day meal. Food and service was excellent. Play area for smaller children. Plenty of parking. Very clean, including toilets.

Service was great. Very prompt and courteous. Most of the food was great. Mixed platter but the steak was quite tough...but the rest was all very enjoyable. Still excellent value ....recommend giving it a try.

On Saturday 29th July 2024 I had my Birthday meal at 1pm and to say I was disappointed is an understatement.

The reason I have given it low stars is because do not like paying £10 for a cold breakfast at 8.00 am. Nothing was kept warm all just slapped on trays and left open will not use again I

Came for a Sunday carvery and food was so fresh and delicious! Our waitress Lucy B was lovely and gave us great service throughout our visit, definitely recommend!

We have been going there for about 10 months now was only popping in to try it to be honest but wow the food service and people we have met we now class it as our local the manager is amazing and the staff exceptional being disabled can’t carry my food with my crutches but everyone will always offer to help me especially Beth she goes above an beyond she’s a wonderful lady also the lady who is the chef I believe her name is Chelsea wow what a cook we have never ever had a bad meal and she’s also so kind always helps me Honerable pilot in my opinion you are the best restaurant we have been in thank you so much all of you

Had a lovely meal here and had great service by jenny who was really lovely, friendly and didn't feel rushed at all. Great evening

Stayed in the hotel and had a cracking breakfast food was tasty service was good

I visited this place over five years ago and the service was so exceptionally slow I vowed never to return. However, meeting a friend, who was over from The Maldives, I reluctantly agreed to meet him here. At 9.00pm we met and was advised by a young lad that he was no longer able to serve drinks (alcohol, soft drinks or tea / coffee), as instructed by the manager. “If he served us, he would have to serve everyone else”, despite there being only 6 other people in the restaurant.? If it’s a late ish drink you require with pleasant service I’d give this place a wide berth.

Amazing customer service from Nick. Delicious food recommended by Nick. Excellent parking.

Chef Chelsea was on form as always,and team members Chloe/Lucy and Beth were very attentive and polite, overall a very pleasant experience.

Just avoid, filthy, overpriced, no hot Buffett any longer yet prices have gone up and standards have gone down. I was served raw eggs and grey hairs on the plate.