Brewers Fayre Honourable Pilot in Medway

Dull atmosphere, very moody staff :( food-not sure if I can describe. Good i was so hungry otherwise I probably would not touch it. Well garlic mushrooms tastles burned on old oil, steak medium rare ,I could easily use as a hammer. Hard and burned on the outside. God the worse food I ever had. No wonder restaurant/pub was almost empty on Friday night. Wow I don't think I will be back, ever. Shame as it could be a nice place.

We visited today and straight away we were given a list of things that were not available on the menu before we sat down. When the food arrived after a 45 minute wait the chicken was completely cold and undercooked. Absolutely disgusting spat it out and left ,some staff also miserable and unhelpful definitely will never put one foot through their door again 😡

Very busy couldn't have some menu items but still nice.

Jess is always lovely. Fantastic service. But portions definitely need to be larger.

Considering they opened at 0630 the hot breakfast buffet wasn't out until 0810ish - The food itself was ok though. The restaurant is tired and in desperate need of a refurb.... and a good clean

Warm and welcoming, tasty breakfast. Good selection. Will be back.

Havent been here for about 8 years, and vowed never to return. But here i was and this time under a new chain the food was really good and service was friendly and efficient. I risked a steak and it was cooked the way i like and very tender and i didnt have to have chips with it like most places. Good value for money and a 40% discount voucher helped too. Only downside bar closed at 10 on a week days.

Food is below average, small portions, staff are pleasant.

Me and my partner came here for breakfast this morning, walked in and wasn't greeted just told our total would be 20 odd pounds without even asking what we wanted. This caused confusion and she acted like she didn't know what we was there for. We left and the waitress was immediately lovely to the two people behind us, greeting them fondly. Eventually got seated and as we went to leave my partner made a glass of water and the lid wasn't secured to the jug and the woman quite literally blamed it on my partner and publicly embarrassed her saying "what's going on with you today" extremely rude, unsure if this is homophobic or just a rude member of staff. I wouldn't go here again.

Typical pub fayre but hot, well presented and tasty, reasonable to good value, service excellent,

The waitress was amazing food gorgeous

Haven't been here in years due to bad meals. Incredible good this time, very nice staff and quite busy. Would recommend now!

We went for our works Xmas meal. The food was lovely, the staff were friendly and attentive. A definite improvement since our experience a few years ago.

Food was average but took ages to arrive then when it was ready came out in dribs and drabs.

Dinner in the evening was okay but a good vet could of revived my steak......medium/well. I came in November however tge food took so long to come i could of put crackers with it. Breakfast was all you can eat however they took my order at 8am and then after came out with the all you can eat hmmmm. Saving money me thinks.

It's a chain restaurant and pretty much what you'd expect, but the staff were great and no one had any complaints about their food. They also had a decent pint of Green King IPA on the pump which, although unexciting, is more real ale than most chain restaurants provide

Lovely roast, our waitress was excellent

Great breakfast after a stay in the Travelodge next door. Help yourself buffet style of either continental or full English. Cereals, croissants, American style pancakes, fruit, yoghurts and toast with all the usual jams, peanut butter and marmite and Nutella. Very busy. Large car park.

Havnt been here for a while but was v impressed now that it is table service and the food was lovely

We go to the honourable polit pub at least once a month went there 22nd october 2024 for lunch we ordered two lots of fish and chips the waiter brought it to our table and the meal was cold so we told the waiter who replaced the meal which we waited another 20mins for and that was also cold i think this is so bad when two lots of meals were cold so wont recommend this pub again or gobthere ourselfs

Price reasonable, food good, frequently visit

Great service from Jenny! Very nice and helpful

Jenny was a great server, very helpful and polite

Very caring and helpful service from Jenny

Breakfast...cold plates, with a clear film on them possibly a dishwasher issue? Asked for a clean plate and was rudely told that she would get me another, but it would be exactly the same!! Returned with a clean plate, and silently offered it to me befire walking away. I was so incensed by this poor attutude that I didn't bother to eat breakfast.

Just had supper with my in-laws tonight. Food was very good and very reasonably priced. Our Waitress Chloe was exceptional and very professional. Thank you all for your efforts

Fried egg yolks not runny as being kept on hot plate but all other breakfast items I had were tasty and hot. Friendly helpful staff member helped sort a wheelchair space at a table. Pleasant atmosphere (not loud)

Service very slow but nice meal

Great place for lunch and dinner. Located near a river. Beautiful English atmosphere. Warm and intimate decor, perfect for spending time as a couple or with friends. Very good food, quality and preparation of high level dishes. They serve a glass of good red wine on request, beers... soft drinks. Beautiful experience. Average prices. Ample free parking in front. Dogs are also allowed. Advise.

Our Server Jenny was amazing, really lovely service and food was great. She really went above and beyond for us. We will definitely be coming again!

Nice selection of food for different dietary requirements, good price and the staff are absolutely lovely. They have a new selection of cocktails which are delicious! Staff went out of their way to make my mum's birthday special, which really made the experience here 5 stars :)

Lovely Staff (Lucy.B Is A Lovely Server, Food Was Amazingly Cooked Just A Bit Cold In The Environment. But Overall Lovely. 👍

While visiting family, we had a meal at the Honourable Pilot. We have no complaints about our meal, it was good. We were quite disgusted as there was a child around the age of 8/9 picking up clean cutlery off the tables sometimes dropping them on the floor & putting straight back on the tables! That could have happened at our table before we got there. Fortunately I had some wipes to clean our knifes, forks etc. Not sure will eat again there.

Great food helpful and cheerful staff.

The waiter Nick was first class for us and my youngest birthday. We had a lively sunday carvery and food was delicious. Yummy roasties and cauliflower cheese.

Had a really delicious Sunday Roast here yesterday ... all of the staff we interracted with were really helpful! Special thank you to Chelsie The food for the carvery is always good here and it was excellent yesterday See you again soon

Always a good feed never been disappointed here and also very reasonable bill,

Had a nice lunch with friends. Service was good and efficient.

how awful this place is!!!! went for family meal, rude server!! rude head chef!! wouldn't consider allergies or intolerance's. I had fish and chips did not eat it in the end as felt I was going to be ill from it it was like eating a rubber band from one try of it and tasted like chemicals!!!!!!!! all the gammon was fat! jacket potato raw, chicken dry and hard like a brick! chips looks like they been left to die. the worst place to eat. used to be good years ago and now really they need to shut down. never ever go there and still rip you off for food you can't actually eat!!!!!!!! so went hungry as didn't want to get really poorly!! womens toilets covered in mould! mens all loo roll thrown up on the celling it's disgusting in that place! avoid. Don't deserve any stars!

Polite staff,Nice food and good service.

Had Sunday Calvary, we loved it.

Fantastic food and service was over the top if you are lucky enough to get Lucy as your server you've cracked it

Nice curry. Friendly efficient service

Jenny was friendly and food was value for money. Enjoyable evening with the family.

Both our meals where first class

Best breakfast I’ve had in ages

Great service. Always friendly. Food excellent and staff took time to listen. Ali the manager is always friendly. Thank you. Will definitely return.

Lovely staff , tasty food , clean restaurant, great atmosphere, good service

Easy access and plenty of parking. We were greeted on arrival, which was pleasant. The staff all seem attentive. Once we had ordered our meals, we didn't have wait long. The meals themselves were delicious no complaints.

was disgusted with the staff there last night went in with a friend as was her birthday treat got told by a very rude waiter we couldn't have s table in the circle part wanted to put us in s dark corner asked why we couldn't sit at the table that was empty he said it needed wiping we said we will wait no problem as it want busy in there and he refused i asked to speak to the manager well she was also very off and didn't want to know or even call the waiter over to ask if he could clean the table for us.. disgusted i use to go there regular but never want to go there again .. we went along to the star where we had great service couldn't do enough to make our stay a happy one ..

It was not the best experience... As nothing has changed customer service is still poor!!! 😞🥺

If this place didn't have a hotel next door it would have been shut down a long time ago, Do not use this so called restaurant pub, The service is very very slow, Food is not grate at all, Most of my food was not cooked properly and when i showed the so called manager they got all rude,

Reasonably priced roast dinner nice food chilled atmosphere.

Ok most days but sometimes the food is not good and service slow

Could not fault the food. Absolutely perfect. Server was very polite and helpful. Its a place that serves different food unlike Greene King that dominates the area serving the same food in every one of their pubs. (We use 5 of them although they are good too) Our food today made a welcomed change from the norm. Annoying when you eat out daily as it gets boring. Thank you. We will start using your restaurant in future and knock one of our Greene King restaurants on the head. Well done. Great day with family.

Nice food and service. An impromptu booking for our anniversary Thanks

Jenny was a star! looked after us and was very friendly

The table where we were sat was very dark for an evening out. We had to use torches to see the menu properly.

The waitress was very attentive and fun

We had lovely meal ,we were served by lady called Jenny,she was such a lovely lady so polite made us feel very welcome great staff x

Lunch with family. Used discount offer. Everyone enjoyed their food. Service a bit slow...

Great food great staff really enjoyed

Some friends and I had a carvery here. The food and service were excellent. We were really amazed that it was that good while being so reasonably priced.

Great place for decent food, brought to you by friendly, bubbly staff. I had a lovely meal here with a group of close friends and it was really nice. Staff are attentive without 'hovering' and always buzzing around clearing tables etc when they aren't serving food. Good food, great atmosphere and a fabulous time was had by all.

Turned up and ordered food…starter took about 40 minutes (shared plate) and food another 30/40 after that - nothing too hard. Just a handful of people here when we turned up and ordered. We could handle the odd issue but with slow service, a waitress that wasn’t impressed whenever we asked a question, Coke was watered down, wrong food served … it was a bit disappointing

Issues with card machine/till system slowed everything down Staff were lovely and food was delicious though

Food is decent and the service is always good but am getting sick of being sat near groups of families with screaming kids, when we were a party of adults. Dont think ill be back again anytime soon left with migraine. Would have stayed longer for a pudding but left early.

Service was incredibly slow, even considering the time of day we went it was very quiet. Once we had our order taken, waited a very long time even for just the drinks to turn up. The one girl that served us, was very polite but seemed to be doing all the work whilst the other two stood around chatting. When the food came out it was ok at best. Had a mixed grill and a spicy chicken burger between the two of us. The portion size for both was rather meager. Adequate parking, but overall all not a great experience.

24th July my friend & I went for breakfast-to be truly honest Sylvia was more or less running the whole place from where we could see, I’ve given a 5* for service and that is totally for her!! She was signing people in and it was very busy, serving and replenishing food as and when needed and also clearing tables. So a whopping well done to her and I hope the boss will reward her for holding the place together. We hadn’t met Sylvia before and even asked her name as we were leaving-she was magnificent in her efforts

Lovely waitresses, Libby is attentative, knowledgeable, friendly & helpful , food was excellent,

Lack of staff mean service was slow but food was good.

Very busy due to Father’s Day . Service quick and friendly - food plentiful and hot!

Very disappointed and angry when I left. We wanted to order off the 2 mains for £11ish menu. Out of that menu there was only one vegetarian option which I ordered. I was told she'd have to go and check they had it to which they didn't. After I said there was nothing else I would have, the entire attitude changed and we were treated with no customer service at all. It felt very much like we were being criticised and treated poorly because we were ordering off the value meal menus. We had a drink each, the Guinness Zero which was bought to the table in a can and already half poured. No issue with the can, but at least deliver the can full to give the customer the chance to pour it themselves, or pour the whole can and deliver just the glass to the customer with the drink already poured. Also had a house soda with Cherry and Vanilla which wasn't mixed at all and the straw was too small to use as a stirrer! All I could taste was soda water and then had a hit of syrup at the bottom of the glass. All in all, a very disappointing experience and will never go back. Ended up at the Hungry Horse down the road and couldn't have been treated better!

Had breakfast here this morning with my family. Both food and service was great. Unfortunately my grandson lost his phone in one of the booth seats. As we couldn’t get it out, Alison and Emilia came to our rescue, exceptionally great member of staff. Total asset to the company.

Me and my family came here for the all you can eat breakfast buffet. On arrival we were greeted by a really welcoming hostess. We were shown to a table right away. The options here for breakfast are amazing, what makes it better is 2 children dine free per one paying adult! For £10.99 you get a full English, cereals, toast, pancakes, fruit, yoghurt and croissants as well as other little treats like breakfast muffins. Unlimited fresh juice, squash tea and coffee. All of the condiments are branded and free most places charge extra for Nutella and syrup pots. My son ended up dropping his phone down the side of our fixed seat. The training manager Emilia was really polite and helpful as well as Alison the manager on shift. Both members of staff are a real credit to the team. The customer service from these two women is impeccable! We retrieved the phone after a short few minutes.

Birthday celebration. They went above and beyond. Libby was an excellent hostess and emi managed every glitch 😊

Service was great. Very prompt and courteous. Most of the food was great. Mixed platter but the steak was quite tough...but the rest was all very enjoyable. Still excellent value ....recommend giving it a try.

Went here with my son's family for an early father's day meal. Food and service was excellent. Play area for smaller children. Plenty of parking. Very clean, including toilets.

On Saturday 29th July 2024 I had my Birthday meal at 1pm and to say I was disappointed is an understatement.

The reason I have given it low stars is because do not like paying £10 for a cold breakfast at 8.00 am. Nothing was kept warm all just slapped on trays and left open will not use again I

Came for a Sunday carvery and food was so fresh and delicious! Our waitress Lucy B was lovely and gave us great service throughout our visit, definitely recommend!

We have been going there for about 10 months now was only popping in to try it to be honest but wow the food service and people we have met we now class it as our local the manager is amazing and the staff exceptional being disabled can’t carry my food with my crutches but everyone will always offer to help me especially Beth she goes above an beyond she’s a wonderful lady also the lady who is the chef I believe her name is Chelsea wow what a cook we have never ever had a bad meal and she’s also so kind always helps me Honerable pilot in my opinion you are the best restaurant we have been in thank you so much all of you

Had a lovely meal here and had great service by jenny who was really lovely, friendly and didn't feel rushed at all. Great evening

Stayed in the hotel and had a cracking breakfast food was tasty service was good

I visited this place over five years ago and the service was so exceptionally slow I vowed never to return. However, meeting a friend, who was over from The Maldives, I reluctantly agreed to meet him here. At 9.00pm we met and was advised by a young lad that he was no longer able to serve drinks (alcohol, soft drinks or tea / coffee), as instructed by the manager. “If he served us, he would have to serve everyone else”, despite there being only 6 other people in the restaurant.? If it’s a late ish drink you require with pleasant service I’d give this place a wide berth.

Amazing customer service from Nick. Delicious food recommended by Nick. Excellent parking.

Chef Chelsea was on form as always,and team members Chloe/Lucy and Beth were very attentive and polite, overall a very pleasant experience.

Just avoid, filthy, overpriced, no hot Buffett any longer yet prices have gone up and standards have gone down. I was served raw eggs and grey hairs on the plate.

I've been before quite a lot. But this evening the service was terrible. Probably some of the worst service I've ever received! We sat down at the table and the waitress served as as normal and allowing us to move table for better access for a wheelchair then she took our order. We ordered 3 drinks, starters, sides and mains and a dessert. It took 40 minutes (bearing in mind it wasn't that busy) to bring our Drinks, STARTERS and mains all at once! What restaurant brings a starter and main out at the same time? Kinda beats the point really, because surely that is classed as a side, right? By the time we started eating our meal we realised I hadn't received my drink and we had no sides to the already full table. So I mentioned this to the waitress and I eventually received my drink. The sides didn't come until after we finished! It's a side not a dessert! We waited a further ten minutes after our meal for my daughter's dessert that never came. We gave up and asked for the bill to then say to the lady I'm not paying for the dessert because we never received it! I understand that you were under staffed because you had the chiefs walking around and collecting the plates instead of actually cooking the meals, but that is not the customer's problem. We shouldn't have to receive half the service but pay full price because you have half the staff! Not happy Breakfast Review... Honestly I have no idea what's going on with this place. Breakfast used to be so good.... The coffee machine is barely working and the past 5 times I've came in the space of about 3 months you haven't had orange juice and when I asked a member or staff they said that it's because the price of it has gone up. Which would be completely understandable if you hadn't already upped your prices!! The fact that you've upped your prices surely you can afford an extra coffee machine and to not sell the same tropical rubbish that absolutely no adult likes! Honestly don't know what's happened to this place over a couple years but I will be going down the road to manor farm from now on

I was served the wrong food and then had to wait even longer. This was despite waiting over half an hour for our food already. Staff seemed more interested in talking amongst themselves than attending to customers. One waitress had a family in that she clearly knew personally and stood there on and off for a while having a chat. They have removed a couple of favourite items from the dessert menu, which is very disappointing as their dessert menu is now very underwhelming.

Met for a catch up with friends and enjoyed excellent service and decent food at good value.

Really nice breakfast Buffet. Clean, the food was hot and constantly being replenished. £10.99 all you can eat at the time of posting

The most amazing breakfast plenty to choose from and is all you can eat and drink superb value for your money

Poor customer service. Breakfast took 40 minutes to come out and the restaurant was basically empty. Put all breakfast items away 15 minutes before breakfast time had finished. Won't be returning.

Food is fantastic. Such a shame to be let down by such poor service. Quite a frequent guest at the hotel next door so end up eating at the Honorable Pilot. For the last 4 weeks in a row I've ordered food and it has taken an hour to arrive. For literally one person. Staff seem more interested in customer service and chatting to the regulars than actually serving customers and I genuinely feel the same negative feeling each and every time I visit this place. Not usually one to leave negative reviews, but honestly feeling the same way each and everytime. Honestly avoid this place. Will be booking elsewhere in the future, it's a shame as my company pay a lot for my stays and have most definitely paid this company a lot of money in meal deals and food over the last 6 months. The service has drastically reduced. If you want to wait 1+ hour for your food and then wait another 20-30 minutes to pay, then this is the place to be.

After waiting several minutes for someone to seat us we were put in the back, less comfortable area of the pub despite it being nearly empty. We were not asked what we wanted to drink and it was a long time before someone came to take our order. We both ordered gin, a shared starter and a main course. When the drinks came neither had ice, one had a straw and the other a slice of lemon. When the shared starter arrived we had to ask for plates. We sat for a long time with uncleared plates and eventually were asked if we wanted them taken away and did we want our mains. When the mains arrived they were luke warm. The Faitja burger had a nice flavour but the pot of chilli that came with it had only about two tablespoons of chilli, was cold and had a film across the top like it had been sitting around for a while. The gamon steak was fine, but not very hot. We had to call the waitress to get the bill. At no point were we asked if we wanted another drink or if everything was ok. Service was very slow although the waitress was pleasant, but very few staff seemed to be present and we felt forgotten. Any other time I would have sent the meals back but as I with my elderly mother who had just been to the local crematorium to lay flowers I did not want to make a fuss.

I'd like to give it minus stars! The waiter forgot our drinks and did not listen to my complaint that the steak was inedible. The wait for food was so long my eggs were cold and hard. Find a decent budget place like wetherspoons.

Food cold apart from fish my husband’s pie was so hard he took ages to cut we are not happy at all the lemonade was flat This place used to be such a great place with a good amount of staff and loverly food very let down

Food was good. Staff friendly but overwhelmed as it was busy.

Don't bother to go here the service is not good at all. We waited by the sign "wait here to be seated" for a full 15 minutes only to told we full. There wasn't even a apology for keeping us waiting. Never again.