Waitrose Cafe in Cheshire West and Chester

Great food, great staff. Been coming for 8 years, the staff are so kind to me child would recommend to everyone + try a smoothie!

Lovely traditional breakfast at Waitrose cafe in Chester. The eggs are cooked to perfection and runny. The sausage is delicious. Nice clean and tidy seating area. My son enjoyed his porridge with honey. The food is nice and fresh. When we visit Chester this is our go to place for breakfast! We also enjoy having a little shop in Waitrose after we have had our breakfast.

had a lovely bacon roll breakfast and a pot of tea just wish they had more items on offer. i would have loved smaller cooked breakfast options

Breakfast in the hotel where I stayed was terrible. Fortunately Waitrose was just around the corner and not only was the food nice and fresh, it was cheaper than the hotel!

Went in for bacon roll, was nice well worth a visit and was right next to where we where staying. Polite helpful staff, nothing to much trouble.

A good range of options at a reasonable price. Friendly staff and handy location not far from the Premier Inn. Relaxed and not too busy.

This review is really more for the store in general. Having popped in for some wine we were absolutely horrified by the dusty, filthy state of the shelves, floor and general unclean appearance of the store. Such a shame really as it used to be lovely and clean.

Second visit in as many days first time the food was ok. Unfortunately the second trip the food was horrible. The Staff was more interesting in talking about twenty plus staff members off sick due to a worker having covid and then those who have been in contact with them having to isolate.. They should protect its customers if that's the case by either limiting the amount off people in store plus not having staff members with masks around there chins as a few were not covering mouth or nose. Considering the signs in the shop about distance shame not any staff was following them. Last visit here, it's a complete letdown that they continue to keep store open for money rather than safety of its customers . Shame on you.

I have returned after reopened, it was a lovely experience, great food, nice staff, organised and clean environment and of course a delicious food and drinks (vanilla brownie frappe and full English breakfast). Carry on the beautiful work Waitrose! I can’t wait to be back. X

Dare I say pre covid I would always meet my sister for breakfast and coffee usually scrambled eggs on sourdough toast, yummy. So for the last year I have had to make my own, I've missed the friendly staff, meeting my friends oh and my sister of course. Once the café reopened this week, I along with lots of others have felt nervous about going out, I need not have worried. The signposts were clear what we could expect and everyone I saw (I couldn't see smiles behind masks but eyes were twinkling nonetheless). NHS check in is easy via the app. Ordering is straightforward and payment at the familiar till point. I treated myself to a full English delicious. Did I want to go large with my coffee? Erm of course! Freshly cooked, served straight to our table, Thank You Nicky for stopping to answer our questions. No pressure to leave. Thank You Waitrose and welcome back to a sense of normality, coffee with friends.

Visit today after the cafe reopened after such a long time being closed fantastic food and friendly staff who made you feel very welcome Cafe very clean and safe

Waitrose Cafes are always good and this one has got it all. Great location just on the edge of Chester and a lovely space overlooking the canal

Visited on June 2 as the cafe reopened after over a year. We loved this cafe before and were keen to visit again. We were not disappointed. The staff, or Partners are all so welcoming and the quality of the food is second to none. The view of the canal at the back is lovely and has changed considerably. You can see the peregrine falcons nesting in the old chimney apparently! Lovely visit with friends. We sat outside in the sun

Called for lunch today, very disappointing. After a 25 minute wait our 'meals' arrived. We thought they had made a mistake with the sausage & mash and brought us a child's portion - 2 sausages, the smallest spoonful of mash and a jug of watery gravy (£6.50). There was weird lumps in the mash which we decided was dried packet Smash, it was disgusting. My chicken curry & rice wasn't much better - I think it had been sitting under a heat lamp for ages as the rice was dry and clumpy and the chicken was dry and shrivelled and too hard to cut or chew. We were offered a refund which we accepted but then had to do our shopping whilst hungry & then find somewhere else for lunch.

We always stop for a bacon butty and cup of coffee before we shop and it's always nice. Any delays are the fault of understaffing by the managers, not the friendly and clearly over-worked staff! I'm sure the staff would love more help at busy times but some moaners don't seem to appreciate that.

He estado varias veces en las últimas dos semanas y he notado que el servicio se está deslizando en el café. Es muy lento y en las horas pico solo parece tener una persona manejando la caja. . . incluyendo hacer las bebidas calientes. Con la Navidad acercándose, sospecho que el flujo de personas aumentará, por lo que las necesidades de servicio mejorarán. Cuando obtienes una HORA de almuerzo y pasas veinte minutos en la cola

I like to look at the free newspapers hanging on the wall. I love the cake bar and fruit bar even though it doesn’t have a seating area. The staff are very helpful. And friendly. (Clarification the cake bar has a seating area)

Disfruté de un té de crema - bollo, mermelada y crema coagulada. Muy agradable. Personal encantador - recuperó mi bolsa que dejé atrás! Para ser honesto, tengo problemas en la cafetería porque estoy en una dieta especial, y no puedo comer todos los artículos saludables y modernos que se ofrecen, ya que hay demasiada fibra (tocino y masa fermentada también es un poco difícil), por lo que generalmente es un pastel. ahí. Me traté en el bar Deli & Wine en mi cumpleaños. ¿Tenía un salmón ahumado y un plato de langostinos? También me gusta la variedad más amplia de tartas y pasteles en el área de la cafetería en el piso, es tentador cuando casi has terminado de comprar.

The Deli bar in Waitrose is not too well known but offers first class service and food , you have the choice of pates , fish and meat platters accompanied should you wish by a glass of wine .The service is first rate and the food is great .

So slow it is soul destroying. I young lady who has been working for a few months has not grasped using the till or the coffee machine. I used to enjoy relaxing in the cafe but now I find it stressful. I will not be returning.

A rather jolly welsh chap served us. Good service. Quicker than usual. Tasty fish finger butty. Good selection for the children's snack box. Nice coffee - shame it's no longer free with a card

Este bar de vinos se encuentra en las prestigiosas instalaciones de Waitrose en Great Boughton Chester y ofrece tapas a buen precio y varios platos de carne / marisco con vino y cerveza.Mobiliario modernista agradable y estilo ultra moderno con personal agradable.La gerencia debe poner sus límites de pensamiento para mejorar su perfil entre sus clientes bien curados que no parecen apoyarlo en cantidades abundantes.

Hace un tiempo que hemos comido aquí y lo triste es que los estándares no han mejorado.La causa es fácil de identificar: falta de administración y supervisión.Revisión después de la revisión menciona la incapacidad para borrar las tablas. No hay nada peor que tener que limpiar una mesa sucia cuando entras en un restaurante, pero es casi la norma en este establecimiento.¿Por qué se permite que los cubiertos salgan de la cocina cuando no se han limpiado adecuadamente en la cocina?La calidad de la comida es totalmente inconsistente y esto demuestra nuevamente la falta de supervisión en la cocina. En nuestra visita reciente, la pastelería danesa estaba totalmente rancia y tuvo que ser reemplazada por otra que era igual de mala.¿Por qué los artículos de comida son mucho más caros en el restaurante que en la tienda? Nos dimos cuenta de que varios clientes experimentados trajeron alimentos que habían comprado en la tienda, ¡buenos para ellos!Podríamos seguir con muchos más ejemplos de servicio y comida insatisfactorios y es realmente muy triste ver cómo este restaurante decepciona al resto de la tienda. La gerencia podría hacer mucho para mejorar la situación y debe asumir la responsabilidad de los estándares inconsistentes y, a menudo, deficientes.

I went with my husband yesterday. I was so disappointed with the food in the cafe as it was poor quality - i had fish which consisted of mushed pieces in bread crumbs. It was a really cheap ingredient. You would think they would want to promotertheir best foods and not their worst. .The cutlery was also not very clean. I would not go back.

Having visited Waitrose on several occasions I can not believe the improvement I experienced at your cafe today. I will often call in for coffee during my visit but today I had the best coffee served by a young man who I have not seen before. Unfortunately I do not know his name because he did not have a name badge but what a pleasant young man. There was quite a wait to be served and he dealt with a busy situation so professionally and politely. He apologised for the wait which I appreciated, however, his coffee was definitely worth the wait!

Stopped here for lunch today @ 12 noon, the first three meals my partner chose were off the menu, service was lacklustre. My tomato soup was so bitter I had to leave it, our two slices of cake were dry. The cafe seems to suffer from a shortage of staff, the ones that were there doing their best but not enough of them. Not good enough Waitrose!

Once again lovely lunch at the tapas bar. Judy is perfect here, makes you feel really welcome. And the Chablis was excellent

Filthy tables & sticky wooden seating. Stains on the mini sofas. Tables covered used crockery & cutlery. Service is painfully slow. Bacon with the burger had only just survived nuclear reactor style of cooking. Cakes tasted stale & had big mark up on the instore bakery prices. Only one member of staff on duty - at lunchtime!! Unbelievable.

I enjoy visiting this café the only problem is that they don't clear the tables quick enough they definitely need more staff especially at lunch time. Shame some of the staff have moved to John Lewis - miss them

Quite possibly the worst cafe I have ever been in and definitely the worst within Waitrose chain. Tables dirty, trays left on tables, cutlery dirty, coffee luke warm.

I took my mother there last week and do my shopping there weekly. My mother did not like it as it was so noisy and I had to queue for ages for service and the tables remain unattended lack of staff. They need Management there. We wont return.

Six months ago I suggested that this Café was going downhill so quickly that it would soon be in the canal! It is now almost there.

This restaurant is far below the standard which would be expected of a Waitrose cafe. The wider store is fantastic and is completely let down by this cafe.

We managed to get a table by clearing the dirty items and putting them on a table nearby, there were a lot of uncleared tables to chose from.

Thought as I was parked in the car park I’d do a spot of shopping and was quite hungry so thought I’d stay for lunch.

Difficult to get a seat and can be over crowded. Now we have our free coffee - good to read the papers.

Nice place to have breakfast prior to doing your main weekly shop, plenty of choice and the English Breakfast is always good quality and value for money.

If you have read my previous review, you will know that I have given this place time to improve, but how many chances do you give a place? Visited again today and guess what, tables left 25 mins before clearing, food served cold and unprepared. (avocado not mashed and bacon on it, undercooked with COLD toast). Same staff as before and because they haven't 'wasted time' being trained you would think that they had been given loads of time to practise? Not a bit of it. I so much want this place to be good, I love the business model of JL Partnership but it doesn't just work, you need to MAKE it work. I did see the store duty manager and relayed my story to him and got the 'we are in a state of flux with staff' speech. It simply is not good enough. How many people need to tell them before they do something about it?

As a visitor to town and walking back to our hotel early evening we decided to check out this restaurant. What a pleasant surprise. We ordered the Aberdeen angus burger and it was really nice. The drinks were large and the tea was good. The young staff were pleasant and eager to help. Overall a very nice meal.

I know its tricky to be master of all talents but a supermarket café is a chance to 'Showcase' the companies products and this one not only fails to show these foodstuffs in the best light, it makes you wonder about the quality aspect in other areas of this business. Re regularly visit the café for coffee and cake but on this occasion, I decided to go for the full English breakfast. What an error in judgment that was ! An egg that had been subjected to so much heat it may as well have been used as heating insulation. To say it was over cooked was like saying that the sun is a little warm ! The sausages were just 'In-cooked' not even brown. Cold in the centre and without doubt constituted a health risk. This matter was raised with a café assistant who was 'not authorised' to refund and so a 10 minute wait ensued for a supervisor who dealt with the issue with all the finesse of a charging rhino. She did take the 'cook' to task (in full view of the other diners) and told her it was unacceptable to send out food like this but this should have been done in private. Young people get enough 'bad press' but to humiliate them in public says much about the John Lewis Partnership (or at least at local level). Perhaps so much money is spent on the famous JL Christmas TV ads. that no money exists to train its local management teams?

Slow service is all part of the Chester Waitrose cafe experience, placed a simple order for a bacon roll and seperate bacon egg and tomato. Not difficult? After 20 mins and still no food a server came to ask if we wanted the bacon egg and tomato all on the one roll!!! After slowly explaining they are two seperate breakfasts and that we had been waiting quite some time, five minutes later this arrived (see pic). Bacon that looks like it had survived a nuclear apocalypse, just!!!! How hard is it to cook simple bacon? Won't be returning it's full of stress heads and dithery people waiting to die, like the bacon

I really enjoy shopping at this branch and often stop for breakfast or lunch.

We call in frequently for coffee. Cafe is part of a very A-B shopping experience with clientele to match and looks clean and inviting. Unfortunately [and every time we have called] the wait in-line for service is forever and, as it doubles as a community chat room, free tables are invariably limited. If you have already shopped you understandably can not wheel your trolley into the dining area and it is often not possible to find a seat with your paid-for goods in view [though I am assured by staff that Waitrose customers would never steal from each other].Coffee is OK but nothing more and pastries are tasty though not cheap.

If you like paying through the nose for mediocre food whilst sitting surrounded by Mummies Doing Loud Parenting, then come to Waitrose! Bring your rubber gloves as you'll have to clean your table yourself. "Rupert darling. I've got you organic chia seeds for dinner!"

We have been though the menu and it is all good quality and tasty.The staff are always helpful and there is always a few people there.It is very a relaxing place

Was in store so decided to have breakfast. Tasty and nice setting. Service wasn't the fastest but I wasn't in a rush. Nice coffee and pastries. Great selection of food

We went for a quick lunch here when we were busy decorating our house. We had to queue quite a long time to put in our order as there is only one person serving on the till. However the food was served promptly and was lovely. I had fish cakes and they are the best I've ever had. The only thing about the cafe that let it down was the cleanliness around the tables as there was food from previous customers on the floor and tables needed a wipe. Overall though a good experience

We nipped in for a quick drink and cake the cake was quite dry considering it was a Waitrose cake and the smoothie took 15 minutes to come to our table it wasn't very busy it should not of taken long to blend some fruit

We visited for lunch after we had travelled to Chester for a 4 day break.

Every now and then you have to do a food shop and there is no more pleasant place to shop than here.

Called in to the Cafe for soup but as soon as we walked in we felt the cafe was cold so only stopped for a cup of tea with our coats and scarfs still on. We decided to do a quick shop at first I had a basket I quickly realised I needed a trolley as everyone watched me struggle. I found a trolley while pushing the trolley around I find it had 2 punctures on. I did manage to do my shop but struggled though nobody enquired if I needed a new one while staff watched on. Disappointing visit as I expected better from Waitrose

A very new supermarket not too pricey very clean and bright good selection of goods a very nice cafe and deli counter plenty of parking overall very nice

Really happy there is a waitrose in chester, right next to my work as well. Good size and layout with friendly staff.

Car park spaces not wide though!!! As per usual. Had to park one side of car on white line to get out😈

We visited on Friday 3 February 2017, the first time our for my wife following an operation. We ate at the deli/tapas bar and it was great. The member of staff could not have been more attentive. The food was good and I even got my chilled beer in a chilled glass. We will definitely return.

Waitrose is great to pop in for a few groceries, park for free and meet a friend for an informal catch-up. The tea and coffee are free to members and the snacks are healthy and tempting. Simple sourdough toast with butter and marmite is an ideal mid morning treat for me. The only downside is the slow service. The system at the counter could be better organised to avoid the long waiting time.

Very disappointed today! booked into the fabulous Just Hair specialists - a local business opposite the Boughton Waitrose. I had been told that customers to the salon could have 3 hours parking at Waitrose as a means of good will and supporting local business. Have used this service before and have always ended up spending money for some luxury items from Waitrose. Checked with customer service in the shop only to be told that they had to ignore this requests over Christmas!! I went to the salon and explained I would now have to move my car as the appointment would be longer. I then slipped on ice entering the car park. No car park attendant in sight to witness this or offer any help!! Got in my car and moved it to Sandy Lane. I don't intend to shop in Waitrose again. Its all about the money, no surprise I'm sure. Paul the salon owner was very good as always its just a shame that big business clearly only play lip service to the principle of support.!!

Nice store in a location close to the canal if you have a waitrose card you can get a free cup of tea.

Took a quick ride to Chester Waitrose and parked my motorbike in a car parking space. Who would have thought that this is not allowed. I came back to a warning card on my bike stating that I MUST USE THE DESIGNATED M/CYCLE PARKING ( GREEN SIGN ). The sign in question was being blocked by a 4 x 4 , so couldn't be seen unless you drive around it.

Great place to shop! You can alsi have warm food and rhere is a little bar there for tapas and wine..cheese....Excellent!

Just popped in while waiting for my wife to the coffee shop great service well done ladies for 8:30 in the morning you can't ask for anything better

Probably the best supermarket for quality goods in the Chester area but the café is overpriced & if you want your free coffee from the bakery Caffè you have to buy a cake!

Watch out for cunning price increases in the cafe at Chester

The coffee is free if you have a Waitrose card which is great . The only issue is they do not cater well for gluten free diets I have spoken to staff but not had a good response which is a shame. The chips are lovely

This is a really lovely supermarket, not too big and very easy to get around. If going to the cafe be aware there will probably be a queue and have to be honest not completely sure as to why . Still I/we like it and the people are friendly and helpful

Had a small breakfast and coffee...thought it would only have one small piece of toast so ordered extra but already included 2 big pieces. All good quality ingredients and nice to have a good premium meaty sausage instead of a banger so many places scrimp on and use. Highly recommended

I had breakfast in the café on two mornings, first morning I had the cooked breakfast which was overpriced and I had to pay extra for jam for the toast. Second time I had scrambled eggs on toast, I forgot to mention that I wanted wholemeal toast so ended up with white but felt so fed up with the staff and service I couldn't be bothered to send it back. Avoid and go to the Jaunty Goat instead!

We didn't get what we asked for, not very flexible. Had to pay extra for what should have been standard....

Waitrose, I was in there everyday buying some yummy food, excellent for fish and meat! They have a wine bar, where you can savour good wine and cheese; formidable bread area with really great breads and cakes. A cafe, too, to have lunch or just a coffee...I really enjoyed Waitrose!!

The snacks at Waitrose (especially the almond croissant) are lovely and go very well with their filter coffee.

After doing a very successful shop I had a lovely tapas lunch with a cheeky glass of white wine served by very friendly staff

Just popped in to grab a sandwich. Staff on hand and very helpful. Store air conditioning was very welcome on such a hot day!

Since when has going to do a food shop been a nice thing to do? Since I went to chester Waitrose. Not huge as some of the tescos etc. But well stocked and actually lovely to walk and look around. Icing on the cake is the location, backs on to the canal..and we made the most of the 90 mins free parking to have a stroll and a drink in one of the canal side pubs. Best sunday food shop I have had.

My friend and I went into a nice looking waitrose cafe. She informed me that she had a £50 voucher so we stopped for lunch.

We had lunch in Waitrose cafe. Lovely. Cafe clean. Service good. Staff friendly and helpful.Would always eat in a Waitrose cafe.

I wouldn't normally review a supermarket. Though I have to say this very new Waitrose right on the canal near the Premier Inn is impressive as supermarkets go.

Had breakfast before shopping and it was really good value for money and was served hot with toast on the side We had to wait as hot food is made to order which we prefer

Using the Waitrose loyalty card with the free coffee, a breakfast here is exceptionally good value. The quality of the food is excellent as you would predict from Waitress and the variety is good.

Just out of city centre but really good sized store with plenty of choice and variety - tons of parking too!

Lovely, clean and bright supermarket with a little coffee bar and a champagne/wine deli bar at rear. The guy who served us was really knowledgable about the food served there and specials such as 2 complimentary drinks with large platter ordered every Friday and Saturday lunch time.

As a Waitrose card holder I, and everybody else, am entitled to a free hot drink each day. By spending £5 or more I'm also entitled to a daily newspaper of my choice.

We live in Abergele and enjoy a trip for some shopping now and again to Chester Waitrose . Love the little cafe and have a sandwich and cake when we visit. The sandwiches are fresh and the cakes are lovely too. Not had hot food there yet but it certainly looks good. Staff are ok not particularly friendly. The gentleman serving the drinks on the day of our visit was the most helpful. The cafe is very clean and a nice outside area by the canal. Their banana and walnut loaf is delicious

I've not been to a watirose in 6 years so thought I would go take a look. I walked so cannot remark on the parking. When you enter you go up a travelator so easily accessible. I was impressed with the lighting and fresh look. I wanted to join my Waitrose but at the customer service desk the internet was not working. I thought the selection of meat was very good. The sandwich section actually has offerings without mayo in everything - just plain old cheese and pickle. i thought many of the prices were comparable to other stores and was not as expensive as I had perceived it to be. I did not see a self check out but I might have missed it. The check out lady Letitia (maybe) was just lovely. When i explained why I had not got a card, she told me how to do it online and still gave me the free drink. You just go to customer services and there was tea/coffee etc. I like this, a nice touch. I loved looking at all the different sauces and spices you don't see in the competition. Definitely won me over if I'm looking for a special meal or something different as not local enough for me.

Beautiful airy restaurant, typical of waitrose. Came here twice for breakfast - absolutely delicious & freshly made. Also had coffee/tea and Danish. All very satisfying. Views across a canal looking onto old, disused fire tower, now taken over by pigeons, crows, etc. Imagine my joy when looking out, I spayed crows chasing off bird of prey, only for said bird to return, dive at pigeons and realised it was a Peregrine Falcon!!!

Excellent a lovely place to eat nice and relaxing beside the canal there is outside seating beside the main cafe but it was closed when I went there are other areas within the beautiful store to to snack by the bakery and beside the wines where alcoholic drinks are served with light snacks(wine tasting events also take place here on selected days) best store in chester for staff friendliness (from management to counter staff floor staff security and car park attendants)quality of products and customer service

Ideal for a quick snack and a coffee when shopping, although the service can be a bit slow at times.

Iv started coming here regularly as the food is really nice and it's a nice place to come and chill. It is also a good place to have a business meeting or just on your own

Nice clean café, in a large modern Waitrose. Selection of drinks and snacks, all by the side of the canal.

It's a nice clean cafe with views over the canal. We had soup and panini's with tea and a newspaper. It was nicely presented by corteous staff.