Waitrose Cafe in East Staffordshire

Usually a top place to eat. Cafe staff are exceptional as are most the staff there, with the exception of Mr Vest the store manager. But on this occasion there was a bird flying around the store. I didn't realise until id finished my coffee and cake. They were still selling food and beverage to be consumed on site with a bird in store.

I had a great visit to the Waitrose Cafe. The food was excellent and served very quickly. The staff are very friendly. I will definitely visit again.

Poppet in for supplies & decided to have full breakfast very well presented & worth EVERY PENNY 2 eggs 2 sausage 2 bacon large mushroom beans 2 1/2 tomatoes staff very loverly & friendly carnt recommended it enough. Will we go again OH YES but will order our teas with the breakfast

Had an amazing breakfast of French Brioche and berries, which was recommended by the polite and friendly server. Lovely cafe. It got our shopping trip off to a great start.

Many customers complaints are well merited. Deservedly bad reviews, it's sliding and not acceptable. Constantly out of stock 3 times over 2 weeks over Xmas Hopeless. Cafe Staff are good people, it's in no way their fault. Good people. Sadly let down by poor Management planning and constant supply failures. Idiotic queues ,it can take 20 minutes even to order. Production line meals are not great. Cafes in town are far better. The Bear, Fuelled and others are far more Professional, they take your orders fast and bring it direct to your tables, No nonsense and abysmal 20 minutes waiting to even order. Deliver the drinks don't backlogue the queues waiting for drinks, seat the Customers and take the damn drinks to the tables. Cluess. 0A customer collapsed before Xmas. Law suits waiting to happen. The cafe then closed. It's becoming a Del Boy Store nowadays. Ashbournne got closed. Salmon Xmas specials but no supplies, out of stock twice in a week. Pathetic. I asked for an egg dish alternative but no eggs. Unreal store incompetence. I'm shopping ever more elsewhere voting with my feet. The store is sleep walking to closure. Hopeless planning, clueless, swerve the cafe. It's all going downhill. Sadly. Look at the abysmal reports. Head office needs to read these reports and mystery shop visit. Beyond sad to see how it's failing nowadays. Waitrose needs a Head Office Central Management Services Team to visit and sort it. Look what happened to John Lewis. Uttoxeter is heading downhill. No way to run a store and cafe. No way Jose! I've walked too many times. Pathetic , truly. Now it's not just the cafe losing my support, it's the store. Even meals can take 30 mins to arrive. John Lewis led the way. Boom!

I took my elderly mum for lunch yesterday. She had lasagna which she enjoyed, I had a bowl of soup. The last time I went with my husband I had a bowl of soup. On both occasions I was given a dirty soup spoon which I had to get replaced. Dishwashers are not always the best for cleaning and cutlery should be checked. It is a bit concerning that it has happened twice.

It’s a total mystery to me how you can sell out of scones and yet have an abundance of them 20 metres away. We visited the empty (of food) cafe on a Saturday afternoon at around 2 and no Ham toasty or scones or pretty much anything.You feel that nobody really cares or tries to fix anything - also annoying was the manager or whoever constantly tannoying instructions at full volume and then ironically at around 3 pushing for customers into the cafe that has sold out of everything. Make an effort or close it.

Awful . Waited 20 mins for mediocre food to arrive and only 3 meals actually came out , leaving a 6yr old without. Apparently the lady had only put one child’s meal through despite ordering two.

When we first received the veggie breakfasts we both though they’d looked undercooked as there were no brown scorch marks on anything. It looked like a super clean super healthy breakfast.,There was a distinct absence of fat or oil and we couldn’t see any grease that might have been used to cook anything, even though we had a fried egg too. But the appearance misled us as it tasted good, and seemed very healthy. The veggie sausage wasn’t the ubiquitous Quorn one but more like a leek and herb slim one. The bacon was as veggie bacon always is, looked nothing like bacon, salmon pink, flat pieces of protein but it tasted OK with the large juicy grilled tomato. A piece of toast that looked and tasted like sourdough was provided too,and that was really chewy and satisfyingly. Not a bad breakfast for £5.95 for the smaller size ( fried egg, grilled tomato, sourdough toast, three or so pieces of bacon and a sausage.) The food cane quite quickly as most people seemed to be ordering just drinks. It takes longer at the weekend when they are busier. We could read the newspapers there too.

Thought we would give the cafe another try, but perhaps the numerous uncleared tables should have pre warned us. Yes, slower than ever service for just for two coffees.That's the last time, Waitrosen Uttoxeter just don't seem to care about giving good prompt service... or clearing tables.

Went on Sunday for brunch with my husband. We had the small and large vegetarian breakfasts and both were extremely poor. The vegetarian “bacon” was vile why even bother when there are so many nicer things that could be served. Small breakfast was three slices of “bacon” which were cold, a single small sausage, two slices of tomato and an egg. The large had the same but with an extra sausage, beans, mushrooms and hash brown. Really poor show and very expensive for what you get. Could not possibly recommend. Wish we had gone to Wetherspoons instead.

Nice light bites. Good coffee. Friendly staff. Great place to sit down and take the weight off the feet when out shopping.

At mid-day we were advised that there was a twenty minute wait for a bowl of soup, and in a store allegedly with a Bakery...there were no bread rolls available... sliced bread would be substituted! We cleared and wiped down a table with a paper napkin, like others had to do... no tables were cleared or wiped by staff for 45 minutes.Twenty five minutes later the soup arrived with rather dried up slices of bread. Soup was good, that's all I can say about the experience.

Whatever time you call in at this cafe you can always get some nourishing savoury hot food and I am grateful for that. The staff are friendly and helpful and the cafe airy and light; pleasant for a chat with friends, or on your own. Newspapers usually available to read. I particularly like the rock salt and black pepper mills on every table instead of silly little paper rations !! They also will do gluten free bread if you ask for it.

Far and away the best high quality, creative thinking fast food eating place in the town. Waitrose staff are superb. A great store in total, huge accolades. A diamond in the crap heap that is Uttoxeter. Eat there, it helps you realise you've not woken up dead, it's just Uttoxeter. A great place and good choices,. Shop there keep 'Waitrose in town. And get their damned rates down!

David’s service is absolutely incredible very helpful I go to Waitrose quite a lot As I only work over the road he is welcoming and always remembers time before conversations this is massive in the service he gives this is very hard to come by He makes me enjoy my trip to Waitrose ThankyouK

A previous visit disappointed but the most recent was fine. All our needs catered for, including our vegan daughter's breakfast. The service was very good.

Food is excellent- and the setting of a spacious well lit and open restaurant is most attractive.

Convenient place to call in if you fancy a nice drink following a bit of shopping. The drinks are tasty especially the hot chocolate but it appears every time I visit the staff are on a go slow so if your not in a hurry give it a go.

Service very bad and staff attitude appalling. Everything seemed too much to ask considering it’s not a free service. We were paying!!! Will go to Marks and Spencer for great service and pleasant staff

I have just tried to buy some lunch here and after waiting quite some time for the chap in front of me to be served, with lots of bustle from other staff (who did not acknowledge me) all around, I have walked away from the counter.

Waited a very long time for a simple cooked breakfast- many apologies and free coffee but when it came- it was in a bowl, the fried egg was broken, the mushrooms raw and the bacon cold and hard! Disappointing

Very friendly staff and excellent service! Clean dining area. Lots of different food and drink choices.

This morning was my first visit to a Waitrose cafe and I have to admit its not somewhere Id go out of my way to visit again anytime soon.

I was with my daughter in law and grandson on Saturday , we wanted a snack & drink, we were going to go to Tesco but as we were only parked across the road we thought we would try there, my so glad we did,, the menu was just what we wanted i had the Lasagne she had the Macaroni, i was told there was a 15 minute wait , which was fine, but the meals arrived sooner then that, both quite a nice portion for lunch and both very tasty, we asked for another plate for the grandson, all staff were very nice & smiley. i did pay for a water , but when i got the cutlery there was a jug of water, so needn't of spent on the water.. i would highly recommend this cafe , spacious, unlike Tesco.

Find this a reliable cafe with good food and drinks at reasonable prices-especially when using My Waitrose card.

Good cheapish convenient for parking Bad reheated and hashed food poor menu choice potion size tiny for a mouse! Ugly n/a

We have called here a few times the food was quiet good but the staff seem to be under each others feet with no one knowing which job they are doing.Perhaps if they had designated jobs it would help.

Best Waitrose used. Lovely design, Staff and atmosphere. Cafe is all really clean with courteous staff. Perfect pre shop coffee

I had the misfortune to purchase a large cooked breakfast this morning. The food was well cooked and of good quality but was totally ruined by its presentation. What sort of a moron decides that the food should be served in a soup bowl !!!!! This must be the craziest idea ever. What next - soup in a basket served with chopsticks! (Please don't try this as I am only kidding) The young waitress informed me that many people had made the same complaint. For goodness sake Waitrose stop being so arrogant and listen to your customers

Called in on return from holiday feeling rather hungry my husband and I decided to go for the large full English with toast. After reading some of the reviews we thought it would be of good quality. However, we were very disappointed when it arrived. Firstly it was presented not on a plate but in a pasta dish so it was piled all on top of each other. The two slices of bacon had been warmed up hence very dry and over cooked. The 2 sausages looked anemic and we were expected a slice of white bread toasted but received 2 slices of a thick cruncy batch load which you could not really get your teeth into.

As you would expect from a supermarket cafe, this place is light and airy, with nice tables and chairs. The coffee and snacks are reasonably priced, staff are well trained and service is good. Excellent to stop have a coffee, while shopping.

Very slow service....tables not cleared. Appears to need more staff....the staff there are really good, friendly and trying to please but they are run off their feet.

Not relevant to the cafe, but a well deserved mention. Thank you for wrapping my two gift flowers on the Customer Service Desk ladies, and just being pleasant. After that, whilst putting my shopping in the car, i had a surprise, i had left my coffee at the desk and one kind lady bought it to me. Thank you it makes a not so nice day much better !

I came in for lunch. The staff provided excellent service and the food was delicious, I had a Thai green curry which came with limes. You can get a great view over the town from here and there are all the facilities you could want.

Neat cafe with plenty of space and airy, typical of Waitrose, this is a lovely little space for having coffee or a quick lunch whilst shopping, coffee and food good. Safe to park trolley while enjoying a snack. Staff friendly. Just a good place for morning coffee meet ups

Ideal for a breakfast roll and a lovely pot of tea before the short walk to the racecourse or heading off into town.

Popped in for a butterscotch yum yum and free latte......you can't whack it!! Get yourself a Waitrose member card!

I took my children in here for hot chocolate drinks and some cakes. I've had warmer ice cream than the drinks that were served to us and the quality of the cakes were poor. When I went back to get a "hot" chocolate I was met with a disapproving glance from the staff.

Poor staff quality! Security guard looking at everyone like they weren't worthily of been there - very uncomfortable! Staff gossiping whilst I was trying to eat a poorly cooked breakfast Untidy tables and food on the floor Will not be eating there again!

Went for a coffee after shopping as always found it clean and friendly. As it was early evening the availability of products was limited but thats to be expected. Over all a good cafe

I love this cafe as it's a great chill out once you've done your shopping and the coffee is devine. Also the cakes aren't bad either!

When my five year old daughter says "why don't they stop talking and start doing sone work" I can be fairly confident my feelings that the service is poor is not far from the truth.

Came on 30th April 2017 to shop after a meal. Last time here, which is a little while ago, I had a mozzarella panini which I really enjoyed so hoping to get the same. When we arrived there wasn't one in sight, they had a different menu altogether. Being a veggie and only liking plain foods. I asked if I could have the halloumi with chips as there was nothing else on the board I could have to eat, 'No' was the reply 'you can only have it with salad and rice' reluctantly I said yes. My son and husband had lasange with salad and chips as a side order £2 a time. I had a water and my husband a cappuccino. When it finally arrived the dishes were filled with rocket lettuce. My son and husband's meals, had a couple of tablespoons of the lasange in the corner of the dish, next to it. My halloumi consisted of three tiny, tiny, pieces layed on the top of the rice. I took a mouthful of the rice with chickpeas in it and it was really spicy, which I hate!!! I promptly gave it to my son. The chips came in a small bucket the size of a cup, so you can imagine how many it held ( I estimated 6 which would be 33p each one), costing £2 per bucket!!!. These meals and drinks were £31 and wouldn't satisfy anyone. If you thinking of going here for something to eat my suggestion is DON'T. I for one certainly will not be visiting here again.

This cafe is quit a joke,so disorganised its unbelievable,go on a weekly basis as i do my shopping there,always a long wait even if you are just having coffee the staff dont seem to be able to liaise with each other and work in total confusion,25 mins for toast is not acceptable.

Nice quality ingredients that were well presented and tasty. My daughter had Advocado and chilli with bacon on toast, which looked and tasted amazing. Big breakfast delicious. Not cheap but very nice!

Super polite staff and excellent service. Good food and prices are average. But you get what you pay for-I'd rather pay a tiny bit more and get a good service!

Situated on the main floor above the the entrance and past the check outs. The cafe has good seating and a nice view out of the large windows. The quality is great and you get a huge discount as a Waitrose member. The service was slow as there was only one member of staff so that was the only negative aspect of the visit.

We normally shop at Waitrose (Uttoxeter) and a few days ago whilst shopping we decided to try out the Restaurant. There were four of us and it seems the tables are normally for only two people,however we did manage to get a couple of tables next to each other. The menu is quite adequate. The service was very good and the staff were very polite (as always in a Waitrose store) The food was very well presented and very tasty.

My husband and I love to pop into the Waitrose cafe for breakfast at the weekend. The avocado on toast with a perfectly cooked bacon on top is a healthy tasty start to the day. Or be naughty and have a croissant ir tasty muffin with a latte nnnmn

Extemely helpful and friendly staff! The man on duty was very helpful and was so eager that we had every thing we needed..will revisit soon!

To be fair 3 dots / Average is a bit low, but it is just a Waitrose cafe.

Decided to stop for lunch, food very nice, service ok, was charged to much and had to sort it, otherwise very good.

Too late for breakfast, too early for lunch we opted for a pulled pork hot sandwich each.

Visited for last day of holiday treat with 7 and 9 year old kids. Had found first choice was closed. However very pleasantly surprised how good this was. Staff very friendly, relaxed atmosphere...we sat watching the world go by through large windows. Food lovely....especially the mince pies and pressed apple juice.

I was hoping for better. Very soggy toasted sandwich. Toast made first, then the filling put on one piece and microwaved, second piece of toast put on after. Chips really weird. Odd and flavourless. Suspect microwave involved again somewhere.

I go in here often for a cup of tea, and something to eat. It isn't the cheapest place, but the food is nice, and the staff are polite.

There is a great selection of food, all Waitrose quality. The café has a great view across Uttoxeter, with comfy chairs and sofas.

Had coffee and toastie, very nice. Staffs pleasant and happy. Diner clean and airy. WC was also Clean and tidy.

Lovely shopping experience! Polite staff, clean store and good range of baby food and supplies! If you're a savvy shopper there are fab deals to be had and their waitrose value range is fantastic!!

Limited gluten free options but good fresh salads made from their excellent quality foods. Staff extremly helpful and a pleasant setting. There is plenty of comfortable seating.

Marvellous facility-- with covered car park, elevator and lifts and the range of Waitrose standard and luxury items. Shopping here is a delight-- and all staffed by partners with excellent and sensitive communication skills. It was a joy to shop-- and that is not my normal response!

The store is a warm welcome to Uttoxeter and quality of the goods in store is superb.

Beautiful Store, Beautiful Staff, Quality goods, yes Expensive but its a different choice the town now has. And its flowers and plants are lovely. A rose by any other name...Waitrose.

I have managed to eat breakfast here on 4 occasions - always nice and quiet during the week with a good range of options from cooked full English through pancakes to a very nice porridge with honey and fruit compote. Service always polite if a little slow at times and a nice view over the town if you sit in the window, if not read the papers!

Great place when you need a coffee after or before shopping good service good prices while you sit and have your coffee you get a great view of the town

Visited the cafe in the new Waitrose store at lunchtime today with a work colleague. Both of us are vegetarian and were underwhelmed by the veggie options on offer. We asked if the minestrone soup was vegetarian but the waitress was unable to verify this. We then asked if we could have a cheese toastie rather than a cheese and ham toastie but were told this was not possible. We opted for mozzarella, tomato and pesto toasties - my colleagues arrived first and we waited and waited for mine to arrive. Having limited time I ended up chasing it and was told they would sort it straightaway. It wasn't worth the wait as tasted funny - my colleague didn't enjoy hers either. For two toasties and two very small lattes the cost was £14.20 - not good value at all. On top of this the customer service experience was very lacking. Will not be returning and instead will be going back to the Costa in Tesco when next in Uttoxeter at lunchtime.