Waitrose in Cornwall, Isles of Scilly

Popped into store to pick up a few bits, visited the toilets 🤮revolting smell, was nearly sick Really do need to deal with this.

This cafe was so good because the young girl who served us was so helpful. The soup and roll we had was very well made and good value for money.

Appalling service.Long wait,no rolls for breakfast baps.two whole sausages slapped between two bits of sliced bread.Unattractive to look at kids couldn't pick up as bread wasn't cut.Complete waste of money,Waitrose couldn't care less.Will never go again,very disappointed as I expected good quality from this company.

On holiday once again in cornwall staying newquay but we always travel down to waitrose Truro because it is an exceptionally good store. We love it and the fish counter is amazing 👏 We live in Pembroke and wish we had a Waitrose like this down by us. Great 👍

Except please have more butter croissants available at any time of day. There were some in the store but we couldn’t get them with our coffee in the afternoon as they had run out.

The walkway to the entrance has so many items its very difficult for more than one person with a trolley to enter the store. The entrance area is the same, the flowers & other gardening items on display looks messy as if items have just been plonked down without any thought as to the overall look of it. The Cafe and fresh meat counters were closed because of a problem, the fish counter was open, with produce beautifully displayed. The store remains a favourite, but perhaps the cold produce isles could look a little more organized, there were quite a few items strewn about, perhaps customers are not as careful in replacing discarded items, but still....... !

The shop is so overpriced, I just could not force myself to buy anything other than two cheeseckes and some muesli. There was a very small half lamb shoulder that caught my attention priced at £14. I paid £8 for one much bigger straight from the farm at Trevennas in Lizard village last week. Funnily though when we bought the lamb along with lots of lovely things there the girl said "We can't compete with the supermarkets" Ha We had a cake and tea in the coffee shop. The tea was good but the girl serving us seemed to think that as well as lemon I would want milk. We all learn everyday. The cakes were good. On the way to the loo, there is a sign saying we must pay our pig farmers well. I prefer to go direct when I can. Byebye Waitrose I am off to M and S foodhall. I came wanting to spend money, but your prices are just silly

Fantastic to have waitrose it Truro, but hugely disgusted by the amount of food waste. I have visited Waitrose every few weeks. Sadly every time the shelves are piled high with food covered in yellow reduced stickers- much of it going off on the day bought, meaning that most of the food will be wasted. I have spoken to staff who also feel upset by the amount of food waste. They say that they cannot change how the system works. It is very upsetting to see, when many people in Cornwall are going hungry. I just hope that some of it gets passed onto food banks. I would like to know how and when this problem will be rectified.

My husband and I called in for lunch I thought the standard would be comparable to M & S I was so wrong it was dreadful. I had a southern fried chicken burger which was two limp pieces of soggy chicken on lettuce no bread it was disgusting my husband has the veggie breakfast which was just as bad one mushroom two pieces of halloumi an egg on soggy spinach never again

On holiday for arrival after 7 hours driving. Delivery scheduled 6-7 pm.Phoned customer services told delivery will now be 7-8pm. Phoned at 8:30 pm told delivery will be between 9.37 pm and midnight. Stayed up until midnight.NO DELIVERY ,NO FOOD. Telephoned customer services at 9 am (opening time on a Sunday) was told it’s best if I telephoned Truro branch myself at 10am.to find out what’s happening. Then told it will be delivered that morning but no time given.Bearing in mind had No food ,family of four.Truro branch are having problems with deliveries! Had to purchase some necessary items from ASDA . Waitrose delivery arrived at 11am ——-17 Hours late! Complained to Waitrose H O they offered the maximum amount of £20 as a goodwill gesture. When my shopping bill was £156. Never ever going to use Waitrose in Truro again.

Walked into Waitrose with a few friends and got stared at my the doorman throughout the whole visit. Wont be returning

Had home delivery today, nice polite delivery staff. Plus Waitrose couldn't provide a leg of lamb for our Sunday roast, when I called them up the member of staff was most helpful and found a leg of lamb on the deli counter and as gesture of good will added it to my delivery and at £43 we was most impressed, thank you Waitrose. Will be using and recommending you in the future. Nathan par.

Ordered a small traditional breakfast. Lovely to be offered the choice of fried, scrambled or poached eggs. Breakfast arrived in what can only be described as a large soup bowl. Why???? Has the chef tried to eat from a bowl with a knife and fork?? It doesn’t work. Food was piping hot. Scrambled egg was somewhat watery and lacked seasoning. Wondered if it had been made with liquid egg but the bit of shell in it made me think not. Flavour easily sorted by nice salt and pepper mills on the table. Plenty of butter for the toast too which was good. On the whole, not bad, but please put food you need to cut on plates not in bowls 😊

My husband is a coeliac and the only guaranteed gluten free choice was a pre packed egg and rocket sandwich. He hates egg! The woman making the coffee, kept her back to us and said that they couldn't call anything gluten free as it had been prepared in a kitchen where other stuff was made. The young lad serving explained the same but in a far friendlier manner. We had a cup of tea! Just expected more from waitrose!

Whilst in Truro, I had lunch at the Waitrose restaurant. It was pretty quiet so my order was taken immediately. I tried the vegetarian option from the board behind the till. They had a Persian vegetarian dish which looked interesting. I chose a table by the window and took a complimentary newspaper from the rack to read. A few minutes later my coffee arrived and then five minutes after that a delicious looking meal was placed in front of me. And it was....delicious. It was fresh, tasty, and a mix of lentils, chickpeas, spinach, watercress, pomegranate and topped with grilled Haloumi cheese. I hope this stays on the menu for a while. Friendly staff, spotlessly clean tables etc, super lunch.

Plenty of good parking and proper sized parking spot. And yes they cater for the disabled/physical impaired. The Cornish Cafe is a great cafe for light meals, and quick snacks. It also displays a lot of Cornish food and produce to buy. As well as the usual Waitrose retail food market produce. Quite a little gem.

Building has a lovely Georgian design. Easy parking. Bonus Cornish Food Shop adjoins the supermarket, which is brilliant and we always make the time to stop here, when we are on holiday.

Having lived in bath for several years, stumbling upon this newly built Georgian-inspired Waitrose on my visit to Cornwall was a delight. The views to the east were simply stunning. The staff were exdeedingly polite and helpful and the vegan mac & mushroom and taiko prawn katsu were delicious.

I liked their Almond croissants but the last one I had was very stodgy, I guess the cook had an off day. They like to pride themselves with being the best but i notice even the staff have gone downhill a bit. They are expensive Decent car park.

Stopped here as part of a cycling group for a pit stop. Quick, easy and lovely place to sit outside.

Drove to Waitrose this morning and planned to have breakfast there before using the park and ride into Truro. I was disappointed last year when the potato omelette was withdrawn, though not surprised as it was rarely available - staff used to say it was because the Truro branch was the last on the delivery line. Today I chose the small vegetarian breakfast and the staff who served me were all very friendly and helpful. But the veggie sausage and bacon was the most disgusting I've ever tasted!! You really let yourself down Waitrose if you think it's ok to serve food like this.

Busy and fast service. Food was good but a long wait for a simple soup roll and chips . Service is usually better but it is December and as customers we can be quite demanding . Polite staff

Great store spoiled by lazy, rude staff. I needed to use Customer Service twice during my visit. Three staff chatted socially while I waited, and waited..... and waited. A bit rude really

After looking to order at the counter we were told it’s table service. Cool, found ourselves a table. Couple of minutes passed, no service so I asked if we could have a menu for. The counter.Reply “we will bring one over.” A few more minutes pass. No menu so I decide to take a picture of the menu on the wall; food choice on the lunch menu appeared disappointing, take away menu display behind counter far better. I approach counter and ask if we can in fact order from the take away menu but eat in. Reply “I will check and someone will be over” Hmmm, after sitting down a third time and waiting a few more minutes with no staff approaching us, or being actually helpful we were out of their. Take note Waitrose cafe, you need to up the service!

We used the car park for the park and ride to go into Truro. On our return we bought a few items in the Waitrose. A nice modern store and food of high standard as you would expect. We liked the very large carpark which is handy for the park and ride.

This shop is on the site with Waitrose. It sells loads of great Cornish food and has a wonderful cafe. We had a lovely cream tea served on very nice crockery by pleasant staff. It’s a really great place.

Very easy to park,large store with everything one expects from Waitrose with a good cafe with good range of food.

I love this Waitrose! Very open, fresh and clean looking. Plenty of parking , a cafe for eating with separate locally produced food on sale. Set up as per other branches of Waitrose. Lovely range of Duchy of Cornwall products also on sale. Love Waitrose.

After my previous bad Charlie Bigham meal from here, I thought I would give it another chance. And what a surprise! The decor is modern, staff are hospitable, and the place is clean. However, the price is quite high, though our bought mackerel from here tasted good. Overall, I like Waitrose now!

Called in for some shopping with a friend and had a coffee in the smaller cafe unit towards the back of the store. Now that the rules have changed for the Waitrose card offer, we were offered Banana Cake with nuts on top, or an Almond Croissant. It was ok for us but if I was with a different friend who has a severe but allergy, this would not have been suitable. In saying this, what we had was very good and the coffee was nice and hot.

My wife and I merely popped in for a good quality Malbec but actually found a delightful Chianti and further more to our delight, we discovered smoked chicken and duck. Made for a perfect late night tipple and the weekly shop could wait. Lovely.

There are two cafes in Waitrose in Truro. One serves Cornish produce and is absolutely superb. We should have chosen that one again, but wished to sit outside on a lovely sunny day, so we elected to eat lunch in the cafe inside Waitrose which has outdoor seating. I had a passable sandwich, but my daughter's 'spicy bean tortilla' was a cheaply produced wrap with barely a dessertspoonful of filling in it, with a handful of watercress straight out of the packet. Not good value at all! I know where I'll be lunching next time I visit Waitrose

Appalled by my uncooked breakfast I was served on Friday! Poached egg on a flat mushroom with Avocado and Piri Piri Houmous. Egg was pre-cooked off site and was like rubber and mushroom was raw. Asked for them to cook it and they said they can only re-heat not cook?! Could not eat it so got a refund!

I realise the place was busy but to be told the wait for something simple (a bowl of soup) would be about half an hour was not really acceptable. I and a few others in the queue did not bother to wait. You need more staff at busy times.

For quality food and wines, this is the place to go in Truro. Plenty of parking make visiting a pleasure.

Very friendly staff. Enjoyed coffee and cake in the relaxed sofa area. Good selection of both sweet and savoury items. Spotlessly clean.

This supermarket is in a very convenient location to Truro and the park and ride, it is where we do the largest amount of our shopping. The Cafe/ restaurant is fine and the staff are first class the only problem is that, on occasions, they are obviously short staffed so tables can be left with dirty plates etc. a small point I know, but annoying. All in all one of the better outlets

I use this Waitrose store regularly, staff are polite but I do find it a little annoying the amount of stock piled on trollies waiting to be put on the shelves just left in the aisles, shouldn't this be done before the store is open. Apart from that it's a nice clean store and the coffee is excellent.

Very helpful staff and excellent service I would recommend visiting as it can be cheap and if you register you get a free coffee whilst you shop or after

We decided to have a light lunch after we shopped. In the past we have only ever had tea or coffee and a cake which have been fine - in fact fairly pleasant.

This is a truly beautiful Waitrose store with the facade having been designed by Prince Charles. The store is rather compact but has great selection. The staff are friendly and always willing to help.

1st visit to a Waitrose store in a long time. I found it to be very clean with helpful staff and a great range of local as well as regional products. Seemed a little more pricey than some of the other larger supermarket retailers but the quality was excellent and would recommend.

Visited here on a Sunday around 12:30. Far few tables available, all nicely spaced out over the cafe floor. Very clean looking. Only 6/7 'hot dishes' offered, the cod fish cakes & chips was a good portion size - £6.95. Enjoyed a free tea with meal because of Waitrose Card! Free wifi on offer. Would visit again

Standard cafe as such but a good, varied menu with excellent food eg the warm haloumi salad. Good tea and coffee plus delicious smoothie. Tables were cleared and cleaned without too much delay.

Sign up for a free Waitrose card that entitles you to money-off selected shopping and also a free daily hot drink of either Tea, Coffee, Mocca, Cappuccino or Latte when making a purchase from their store. Pay 30p to upgrade from regular to large.

Expensive for a very small salad. I had about 5 prawns. Probably best to stick to sandwiches if you eat here. All a bit lacking in imagination. Pleasant surroundings for a supermarket cafe.

Two words describe this cafe.... Overpriced and rude staff. Will never eat there again... £3 for 16 chips!!!! Disgusting

I was staying in Cornwall during November 2016, and came across this recently opened store, was glad to see a selection of corniche products avaliable to buy.

The venue was clean and tidy. Staff were ok but some could do to smile a little more. I had a full breakfast which took about 25 minutes to come to the table. Whilst the food was largely warm and fresh, this is rather slow. This venue has the potential to do much better.

Been waiting for a new Waitrose to open down these parts for many a year and it's fantastic.

So unlike your normal Waitrose it almost has a Greek feel to it with the columns at the entrance which were carved from local stone.

Great to be able to stop off en route to our regular Cornwall holidays. A very nice store, a sneaky coffee and sandwich, good wine selection, picked up a few other essentials and loved the Cornish section!

We went shopping and the store is pretty standard Waitrose, which we love. This has the addition of a Cornish shop with great local produce.

The simplicity of the menu,the general ambiance of the café and the outstanding service make this a must visit café. The food is fresh as you would expect from Waitrose but the cheerful and helpful attitude of the staff is refreshing....I upset some milk in my tray and immediately a member of staff came around to my side of the counter ,replaced the tray and took the replacement to my table! I know this is a new café but if they maintain this standard shopping at Waitrose will be a pleasure.

No surprise that Waitrose has opened a store just outside Truro,the massive build program here will mean that even with the other stores in the area and there are many, this place to thrive based on its good name.

Some lovely Cornish produce on sale here. Lovely impute,pjs to pack in a picnic when travelling. Great spot for the park and ride into Truro.

The best place to go if you are looking for local food and a friendly staff and a well leaded out store, and if you got your my waitrose card on you you can have a free coffee or tea and a newspaper and sit down in one of three areas within the store, i would recommend anyone to try Waitrose Store in Truro for all your food needs from ready meals to local food all in one place.

I've visited this new Waitrose store in Truro on several occasions. It has a 'Park and Ride' service, plentiful free car parking and is surprisingly easy to access from all directions. Staff are delightful; friendly, helpful and extremely knowledgeable.The main store is well laid out with the usual choice of products and several eating areas. It is a shame though that the layout does not accommodate a wider range of gifts/goods for the home, similar to the Saltash one, which has an excellent choice. My major gripe about this new store is the lack of ladies loos! With the amount of footfall and several eating places, two cubicles are simply not enough!! The attached Cornish Food Store and Café however are clever additions, complementing the main supermarket whilst supporting the local economy. Calm and cool, I've eaten here several times already and yesterday enjoyed the fish soup which had great depth of flavour and the lightest of ciabatta bread. Well done chefs!

Waitrose has only recently opened in Truro Cornwall, much to the locals delight.

Waitrose probably call it a coffee Shop but its a welcome addition for shopping and a cupper, they also do the usual small foods. Only opened yesterday but staff were keen and polite, proper knives and forks all lovely as you would expect. We had a coffee and a cake, must say they were OK proper coffee and the cake was nice,