Waitrose in Charnwood

What a rubbish review. There is nothing wrong with that branch of Waitrose. It's excellent and stocks all the essentials. Also very kind & helpful staff. That review must have been written by someone from the competition.

Miserable, dirty, overpriced cafe. To be fair the food was ok but I waited ages for a very average coffee, now I’m sitting here on a dirty table listening to the cafe staff moan about their jobs.

I would not except rude staff members in a shop of the quality of Waitrose. Today I was admonished by a male member of staff for ringing the bell at customer service to get attention. He was not behind the desk, but was deep in conversation in front of the desk and ignoring my presence. As soon as I rang the bell he leaned over to tell me I shouldn’t have done so, even returning on a second occasion to ask if I saw he was there. Another staff member came when I rang the bell and dealt with my query very helpfully. The other member of staff needs to learn from her. This is sadly not the first time I have come across quite unnecessary rudeness in this shop.

Lady on customer service desk so rude asked if I could leave grandkids scooters next to desk while I shopped just scowled back

Having bought fillet steak I expected top quality. When I opened the package of meat I was surprised that the meat to me looked more like leg meat due to the long fibres plus the two pieces of meat were totally different in appearance.This was not in my opinion fillet and certainly not worth the money. I have bought fillet from Marks and Spencer in the past and highly recommend it. It’s a shame as I had always thought Waitrose was a quality supermarket and on a par to M and S but now I question this assumption.

I visited this store on the 29th Nov 2022 expecting a first class experience, however after entering the store I couldn’t believe how small it was. I must admit the food is as usual, very high quality but this store lacks product selection. I have in the past used online ordering but the majority of products available online were not available in this store, quite disappointing really. Shopped at around 3pm when the store was quite busy but they only had one checkout available, very odd. Very narrow isles making it uncomfortable to move around freely when the store is busy. Some of the shelves were void of stock which exacerbated the selection problem. Not really very impressed.

Went in to do a quick shop on a bank holiday Monday morning with my daughter to notice a rather large security guard following me around the store. Over the 15 minute shopping period, we saw the security purposely come down each isle we were in. It put us both on edge and completely ruined the shopping experience. Very disappointing considering there are hardly any Waitrose left in the Leicestershire area.

Poped into store approx 7-15 pm on the way home from work always like to look at the reduced counter blonde hair member of staff was reducing the last of day marked Items. She was literally putting all of the marked down items of the day into a trolley of 2 guys and leaving nothing for the other loyal customers they litterry had a full trolley load for themselves. I will be shopping somewhere else the management are turning a blind eye.

Waitrose in Mountsorrel was absolutely fantastic. Since the lockdown it has transformed into the most undesirable shopping experience. The women staff seen like they are on steroids - aggressive, uncaring and quite downright rude. The doorman are brilliant - encouraging and helpful as are the internal male staff - what has happened? The arrows on the floor mean that you can't easily get to what you want meaning that you miss a good proportion of your shopping only to find you are now in the queue for the till=s with Attilla the Hun making waves! Thanks to male staff viewing the quiet saying if you only have a basket and happy to us quick checkout come through now! Management you need to get a grip. Sainsburys and Tesco are far more pleasant experience!

The cafe is situated in the Waitrose store and provides good quality hot and cold snacks and beverages. Everything is fresh and tasty and the staff are very helpful and welcoming. it is the perfect venue for a refreshing spot of lunch or coffee and cake at the end of your shopping trip. We thoroughly recommend this cafe.

We have now decided to use Waitrose, Mountsorrel as our regular store as it provides everything we need. The food and produce are first class and there is a great selection of wine and spirits etc. The staff are really helpful and the tills are quick with no waiting about. On this visit, the Christmas goods were beautifully displayed so we were tempted to buy even more. We enjoyed a lovely sandwich and coffee before hitting the road home. Thanks, Waitrose.

Following the closure of our old Waitrose at Wollaton we decided to visit the store at Mountsorrel and were delighted with our shopping experience. Although a little smaller than Wollaton we were able to get everything we required. The staff were super friendly and helpful and the store was really well set out. The general standard of the store was excellent and parking was easy and plentiful. The cafe is well worth a visit or you can use the vending machine for just Coffee etc with your My Waitrose card. We will come here on a regular basis now.

The staff here are excellent. Cannot praise then highly enough. Consistently impressive. This visit they helped me to find a take away fork.

I cannot fault Waitrose - thank goodness they decided to come to Mountsorrel. The cafe is welcoming and comfortable. The staff stand out as exceptional. One lady, in particular, is quite unusually good.

Large car park but small store. Reasonable choice but limited and great quality. Many nice things but the internal space is a little crowded and awkward. Good service.

The larger stores are maybe better than this one which is smaller and therefore has less stock. Nice cafe -altho small - and the usual offers of other stores.

I think they are finally finding their feet and quality of service particularly is second to none! Some great Christmas deals at half price if keep an eye out and the usual freebies are excellent!

I came to waitrose at 20:30 to buy some gin. I bought 1 litre of Gordon’s. I went to checkout and paid for item which wasn’t cheap. I arrived home to find that the security tag hadn’t been removed. This was a major inconvenience as I was hosting a dinner party and it was too late to return the item. I had to take a chisel and pliers to get security tab off. I wouldn’t complain but this is the second time it’s happened. It’s never happened at Asda Tesco marks lidl Aldi or any other. As a high end supermarket I expect better. Disgusting is the most apt adjective I can think of. I’m a regular shopper at Waitrose and I may rethink this

As a regular shopper we are impressed by the quality of food and the pleasant atmosphere. Would like a wider selection as in larger stores.

OK if you and your twin daughters Calliope and Daphne are going to buy horse feed, Prosecco and rocket but for anything else go to Tesco instead. Poncy food at silly prices - bring back Budgens!

Why is this place always so cold.. It warmer outside. The staff are rude when you ask them where anything is. Plenty of good quality food but the place is badly managed.

An excellent small coffee shop run by an efficient team who seem to take pride in serving quality coffee and snacks in a friendly way. They keep the cafe spotless.

Could push the boat out and make it bigger store but pleased to have, at last, a Waitrose nearby..

I nipped in here on my way to Barrow upon soar I believe it’s relatively new. There was plenty of variety the shop was very clean and inviting the staff were all very helpful if I lived nearer I would shop here

Lovely to have a Waitrose so close by...Easy to get to, plenty of parking. Not huge Waitrose but very good.

Only small but fabulous service from all in the cafe. Only had a couple of hot chocolates but both very nice and not bad price at £2.30.

We stopped for our lunch break, service very slow, staff in our opinion do not want to be there. Will not be going back.

Have been to other Waitrose shops and not had the same experience-not sure what it is other than I often can't get the thing I want-guess it's hard in a smaller shop but can be frustrating! Fine for staples!

We shop here every week as part of our main shop.

Handy location just off the A6 on the edge of Mountsorrel. Spacious parking and a small cafe too... Don't always have the offers of bigger stores but still a nice addition to the area and good for click and collect too.

Leaving yet another review but it's well deserved. I thought I would leave another as they have recently introduced proper cups, saucers and plates as I believe there were lots of complaints about the paper cups and plates - good move Waitrose! It now feels like a proper lovely little cafe rather than a pitstop. I must admit it felt a little to me, like the cafe equivalent of going to your friends house for dinner and eating with your coat and shoes on as though you were about to get up and leave at any time. The cafe service can be quite slow at times but you only have to look around to see it is full the majority of the time, and the ladies are running around trying to keep the standards as high as possible without compromising guest needs and happiness.

Excellent selection of high quality produce, long opening hours and nice set with restaurant/cafe, good caring staff

Always lovely fresh produce and well presented. I love their breakfast pastry and coffee. Best local shop around and the service is always spot on.

The staff fall over themselves here to help you! All very polite and courteous! The range of food and drink is good and parking is easy in the big car park.

The food quality of this shop is the best around, the cakes here are better then most high end backers too in my opinion, and if your savvy it can be rather inexpensive

After a few slow visits in the past, the last couple of times we've been have been lovely! The range of food is fabulous and the staff are always so accommodating and friendly! Only thing I would complain about is the highchairs are impossible to use! Quite impractical and on a number of occasions I've had to take to little girl out of them and sit her on the bench because the straps seem almost impossible to adjust and just cut into her legs. Maybe I've just not got the knack of it but it's worth a mention! Will be back :)

Great range of higher quality food. The vegetables are always fresh and diverse. There are a good range of higher quality toiletries.

I visited Waitrose Mounsorrel store this evening to pick up a dozen bottles of wine I had ordered through their Website.

Very convenient to quite a few areas. Nice bright modern clean and well stocked shelves the usual standard you'd expect from Waitrose. Good coffee shop too.

I come here about once a fortnight with my little girl to meet up with family for a coffee as it's 2 mins away from our home and is on the bus route for my family members - the food is lovely and the staff are so helpful and friendly... but the service is SO slow!

Have been several times however it's generally lacking in the basics. Very pre packed and shelves lacking. I only pop in for the basics now and travel to Newark as they have a deli, meat counter and fresh fish and a far better cafe with a huge choice.

Used to be a Budgens which was great but we have been waiting for a Waitrose forever! It's a lovely shop with everything I want and need - that said as far as I'm concerned it could be four times larger and I would be thrilled!

Have enjoyed all my visits to this new establishment. The staff are unfailingly helpful and eager to please. After making the necessary purchases in the shop, my loyalty is always rewarded with a free newspaper and free coffee, which if time permits I linger over in the in-store café where I also enjoy their tasty cheese-and-tomato croissants - which I discovered are even more delicious if you request them served warm - although I learned the hard way that they are then best tackled with a knife and fork!

Feel like a customer should, looked after and welcomed. Gorgeous food. Good value too. Lots of different bargains each week. Coffee and cakes are scrummy. Very happy to continue to frequent here at ever opportunity.

First time to the new Waitrose in Mountsorrel Food was OK quite limited rather expensive for what you had We had coffees and baguette The space was very limited not enough room tables all crammed in together Wouldn't rush back again

It's Waitress. It's new and shiny. Plenty of parking. You can buy food and other things that supermarkets sell. It's not too big.

Nice bijou waitrose, buzzy with lots of offers particularly later in the day. Coffee free with waitrose card provided you buy something and you can get a waitrose card on the spot! Lovely selection of cakes and light sandwiches! Toasted teacakes and scones (yes with jam and cream if you want). Gluten free products. Lovely, lovely staff chatty, friendly and kind to all. Always got papers to have a nose through! Some seats outside with rain/sun shade. Lots of parking.

Popped in here as visiting the area, it was closed last time we passed and has reopened as a Waitrose. Lovely shop, not too big, but everything you need. Staff are super helpful and friendly. Car park nice and big.

Usually waitrose provides excellent coffee. Not this one!

Good selection nice wide isles nice coffee bar and free coffee with Waitrose club card or buy something and get free coffee in cafe area. Food is generally more expensive buy it is good. Very large car park quality

Probably the smallest Café I have been to at Waitrose, but I have to say, service was superb, two young guys had a great team ethic, they worked well, looked after the customers, and paid particular attention to the elderly, ensuring they were well looked after - and my Latte was really good. Well Done Waitrose.