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3.6

Based on 499 opinions finded in 2 websites

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Nº 366 in 483 in Charnwood

Nº 64 of 80 Other cuisines in Charnwood

CUSTOMERS TALK ABOUT DISHES WITH..chocolatecoffee
Score

comment_iconOpinions

I ordered a latte that was cold, a hot chocolate that was so dark and strong with powder it was undrinkable. It was a cold day and the air-conditioning was on full bore there were dogs in the Isles staff were miserable. we just left

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kevin woodhouse . 2024-11-05

MORE AT Google

Great atmosphere very friendly the staff were excellent

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darren short . 2024-10-29

MORE AT Google

Drinks were barely warm, syrup and clumps of chocolate powder at the bottom of the cup that hadn’t been mixed. Tried to charge us for 2 large drinks (drinks had already been made and handed to worker in a medium cup)

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Amelz D . 2024-10-12

MORE AT TripAdvisor

5 staff so slow, more attentive to drive through than customer in store. Too much talking

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Emma J . 2024-10-11

MORE AT Google

Only go sometimes as it's to expensive, especially the food coffee is always good but it is in general everywhere so will go a lot less small coffee is £4.30 and the food is worse you need a mortgage now for Costa

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james harry Wakefield . 2024-10-09

MORE AT Google

OK place for a coffee, has gone a little downhill.

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Rob S . 2024-10-07

MORE AT Google

Good place to meet up with friends.

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Jan Wilcockson . 2024-09-06

MORE AT Google

We aren't from the area but fancied a drive out and thought we would stop for coffee. Funnily enough, me or my Dad have been to a Costa Drive Thru before but this one is well laid out with free parking for 2 hours. I cannot stress enough the politeness of the two young ladies who served us (25/8/24 14:30). We joked about McDonald's coffee and I was offered marshmallows and cream and chocolate sprinkles! I was over the moon. Thank you to the two servers, your excellent customer service and banter put a smile on both our faces. We will be back soon ☺️

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James Sentance . 2024-08-25

MORE AT Google

Kayleigh was incredible with her service. She was dealing with a drive-thru order but insisted on assisting me to determine whether my order was vegan friendly. She was very sweet, kind and well spoken despite having a bad experience with a rude customer earlier. Big shout-out to Kayleigh!!!

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Loki J . 2024-08-03

MORE AT Google

Efficient staff, coffee and food exactly as you'd expect from a drive thru

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alex burton . 2024-07-31

MORE AT Google

Great place for all sorts of food and drinks

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Warren Astley . 2024-07-18

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We got there an hour before they were meant to close asked for our coffee in cups to sit in the girl who served us said that would be fine but when we went to collect the coffee another girl put the coffee in takeaway cups and made us felt very unwelcome

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Mohammad Hasham . 2024-07-08

MORE AT Google

Rubbish service don’t know what there doing just a load of drips really bring back the old staff there’s new ones are shocking

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Lee Sinclair-taylor . 2024-07-06

MORE AT Google

Really pleasant and helpful staff, always keen to please. Prefer Costa to all others.

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Paul White . 2024-06-30

MORE AT Google

The floor feels sticky and the chairs are stained. I hope the owner can improve it.

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Chingmy Lee . 2024-06-22

MORE AT Google

Friendly staff. Salted caramel frappe was good

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Ryan . 2024-05-27

MORE AT Google

Friendly staff, nice coffee and lots of parking places.

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Steve Taylor . 2024-04-29

MORE AT Google

I visited this store on Friday 26 April the staff were very helpful and friendly and when I asked if they could bring my coffee to the table they were happy to help as i have to use a walking stick so I could not manage myself definitely will return

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Susan aWhitworth . 2024-04-27

MORE AT Google

Best hot chocolate and chocolate muffin

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Angela Mercer . 2024-03-01

MORE AT Google

Staff are always lovely, it is quite a busy place, also has seating outside.

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Michaela Meredith . 2024-02-20

MORE AT Google

Great visit, Covid precautions in place Track and Trace, Hand Sanitizer, two metre spacing 👍 Served by will great service, entertaining 🤭

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Graham Fowkes . 2024-01-08

MORE AT Google

Couldn’t see the food hygiene rating anywhere but I’m guessing it’s not great. Generally unclean looking. The queue was really big. It was really cold in there and the loo is fairly grim. Just seems like the workers don’t care. Needs a manager.

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Babybel6798 . 2023-12-17

MORE AT TripAdvisor

Love their cafe late so delicious

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John Dube . 2023-12-11

MORE AT Google

Visited this Costa on a Sunday evening near to closing time. The two ladies that served me, Molly and Kitty, were a delight! Some of the best customer service I’ve ever received! They were incredibly friendly and kind and it truly made my day! I will definitely be back for their phenomenal service and the great drinks!

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Maya Chauhan . 2023-11-20

MORE AT Google

The guys working here on Friday 10th November around 1pm are fantastic. Brilliant customer service, made their jobs look easy and so nice to have people who are so pleasant, friendly and helpful whilst serving customers- thank you 🤩

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S MD . 2023-11-12

MORE AT Google

Was a good place for a coffee, now just a dump! Tables are often left with dirty cups, plates and messy. The floor is filthy, I know they get busy but shocking what it is like sometimes. Agree with the comment about the flys on the cakes, not good when staff have a cold either and breathing over all of them. Took ages for the coffee to be made, then did not taste great but did not want to mention anything, as the staff were not that friendly. Rip off prices now, can buy more cake in Aldi, for the price of a cake slice there. Wish they would open a Starbucks that was handy......, would see a lot of customers leave. Was that cold in there, I wish I had took a woolly hat with me. Not good overhearing staff saying they want to leave, as it is a rubbish place to work, must be why there was no care over making the coffee.

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MrMagic . 2023-11-10

MORE AT TripAdvisor

It's a shame I will not be coming here ever again, your staff here are amazing! But unfortunately due to Costa supporting the Israeli occupation i can no longer buy a coffee knowing my money funds the murders of thousands of children!

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Mariam Yakub . 2023-11-06

MORE AT Google

Nice coffee and cakes ok. Let down by the filthy interior. Sweep the floors..clean tables and clean windows/ doors.

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Claire White . 2023-10-15

MORE AT Google

The worst Costa in the area! Always closed earlier because of staff shortage! They should either sort out their staff issue, or change the management and stop hire unreliable people! So annoying and so frustrating as it wasn't the first time and definitely not the last one of closing earlier than their normal opening time.

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martin doctor . 2023-10-12

MORE AT Google

Didn't ask what size I wanted and just served large drinks and charged for it (quite a sneaky move) Friendly enough staff but when they ran out of cream for my Hazel Maple Latte, they could've opened another can and just didn't. Despite being quite a new cafe, there are stains on seats which isn't very welcoming. A/C was also on full blast on quite a cold and rainy day. We sat in but in hindsight, might've been better off going through the Drive-thru

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Nitin Jain . 2023-10-02

MORE AT Google

We waited 5 minutes until someone acknowledged us. Even washing a jar is more important than say hi. We ordered hot chocolate and cake. Hot chocolate was too sweet and cake was very dry. would not recommend to eat cake here. The atmosphere is ok.

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mark gy . 2023-09-11

MORE AT Google

Staff are lovely and friendly, coffee is great but whenever I go to Costa I can never ever get anything from the glass drawer because flies are ALWAYS getting all over the food that’s in there. I don’t get why Costa as a whole can’t just put a screen behind the drawer so flies don’t just touch all the food. Really disappointing and quite gross to look at to be honest.

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Patrick C . 2023-08-21

MORE AT TripAdvisor

Awful coffee, mostly all milk!!!

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peter hewitt . 2023-08-08

MORE AT Google

Overpriced as per usual and food is reheated frozen rubbish not fresh

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Jay Alexander . 2023-08-02

MORE AT Google

Great to pop in for a coffee in the drive through. Helps accessibility by staying in the car and more convenient. No need to get my wheelchair out to enjoy a Costa coffee!

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Sue Ricks Reflexology . 2023-07-31

MORE AT Google

Very expensive compared with other coffee shops

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Lesley Ridgard . 2023-07-10

MORE AT Google

Staff are always pleasant and try hard to please. Cakes and sweet treats are expensive for what you get but save BEANS on the App and get a drink free to help costs. Some seating and cushions could do with a good clean as they are showing stains.

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kevin kerry . 2023-06-12

MORE AT Google

Nice, friendly staff, in a nice, lovely cafe.

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Adriana M . 2023-05-24

MORE AT Google

Friendly staff, nice interior in restaurant. Chill atmosphere.

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Lucas Dadswell . 2023-05-16

MORE AT Google

Love Costa coffee it's my favourite coffee. They have a good range of toastie type food , and nice cakes. I loved the Christmas range of drinks and treats. It is a little expensive for 2 adults and 2 kids for drinks and food was over £20. I have the loyalty card so do you get a free drink.

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Simon Hall . 2023-05-06

MORE AT Google

This branch has recently improved in comparison to few months ago.

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Rammah Taan . 2023-05-02

MORE AT Google

Impeccably clean. Tables cleared really quickly. Engaging staff with a very warm welcome. Definitely will return.

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EnFamile . 2023-04-08

MORE AT TripAdvisor

Ambience, cleanliness and efficient staff

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Fit gill Mom . 2023-04-06

MORE AT Google

Verbally abused by a young woman in the window wow customer service was not amazing coffee the lad made was great 😀👍

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chris lovell . 2023-02-21

MORE AT Google

Nice place, but at times rather bu

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Phil Horton . 2023-02-14

MORE AT Google

Really friendly staff, great vibe and clean coffee shop.

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Paul Thomas . 2023-02-10

MORE AT Google

Always a great cup of coffee. My secret pleasure.

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Annettt Jeffery . 2023-02-04

MORE AT Google

Friendly staff great banter , quality service

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M “C” A . 2023-01-18

MORE AT Google

First time using costa coffee in Loughborough. The place was busy which is usual for Costa however the food wasn't up to scratch. The toasties was undercooked so bit disappointed considering I paid £4.95 per toastie.

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Chelsea Whitehead . 2023-01-04

MORE AT Google

Staff are always friendly. Waiting times are higher than other outlets. If the service is fast my order has been incorrect.

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Daniel Jordan . 2022-12-26

MORE AT Google

I went in today for 2 hot chocolates and couldn’t believe what I seen 4 members of staff sitting on the floor taking food out of the fridges and putting it on the floor think they were checking dates as the food was on the floor staff were moving it with their feet that is such a health concern as the staff are in and out of the premises I couldn’t believe the manager was telling them what to do I’ve eaten there before and I’m not happy about it I will be reporting it to their head office and will be contacting Health and safety I thought Costa was a great place but sadly it’s not the people who work there should be ashamed of themselves disgusting behaviour how would they think it was ok to do that 😡😡😡

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Lee Ledger . 2022-12-10

MORE AT Google

A comfortable place for a coffee and cake.

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Sue Parsley . 2022-12-08

MORE AT Google

Lovely atmosphere in this coffee shop, whether coming into the shop or using the drive-thru. Often pop through drive-thru on my way to work All the staff are friendly, and special mention to Arabella - she’s lovely x

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Natalie Thompson . 2022-11-27

MORE AT Google

Really friendly staff, great atmosphere, comfy chairs, great drink and food, what's not to like!

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Benj Street . 2022-11-24

MORE AT Google

Really chatty and friendly staff, lovely creamy latte, great having a drive thru close by use here most weeks and always good

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Gary . 2022-11-21

MORE AT TripAdvisor

Needs a good clean , every table has used cups and rubbish on it , coffee was slow and chocolate was tepid even though asked for extra hot all this and 5 girls busily chatting behind the counter 👍

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Nick . 2022-11-18

MORE AT Google

Excellent service, friendly staff, great coffee.

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David Gibbs . 2022-10-29

MORE AT Google

Great team delivering great coffee. Can't ask for better than that!! 👍

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Adam Hubbard . 2022-10-21

MORE AT Google

Friendly service. Good coffee. Seems a very popular place.

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Kevin Walmsley . 2022-10-21

MORE AT Google

Service a bit slowish but coffee lovely 🤗 Very surprised that NOTHING is made fresh on site like pastries and croissants.

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John Callaghan . 2022-10-16

MORE AT Google

Coffee cup dirty so requested new clean cup, staff member just rubbed top of cup with fingers - insisted on new cup, reluctantly gave me new cup.

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Karen Ashcroft . 2022-10-09

MORE AT Google

Standard costa coffee breakfast

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Adam Swift . 2022-09-15

MORE AT Google

Nice and clean atmosphere, quite busy on a Friday morning and a bit sluggish to get through the queue if you need to be anywhere but service is friendly.

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Missy Scarrlet . 2022-09-15

MORE AT Google

Jess and Molly are always lovely, have a little laugh with you and always happy to help

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Georgina Boyer . 2022-08-22

MORE AT Google

Little pricey and the hot chocolate was more like muddy water very little taste don't think will use again

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Marcus Scotting / Newby . 2022-08-09

MORE AT Google

Polite staff, all happy to help, struggle a little when busy but always pleasant

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DarkReviver5 . 2022-07-16

MORE AT Google

Very good experience. Coffee is wonderful as always. Very clean and welcoming atmosphere. Staff was friendly and working hard. Great location and drive through

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Mohammed Arfan . 2022-06-20

MORE AT Google

had great customer service experience from a lady with long dark hair and really friendly voice in the drive-thru :)

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Jayme Heather . 2022-06-13

MORE AT Google

Great service... not impressed by the state of the toilets though.

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Frances O . 2022-06-07

MORE AT Google

Friendly welcoming service. Now reopened, drive through opens later than the in-store.

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Chris Collins . 2022-05-28

MORE AT Google

Came in for breakfast, great service provided by Rebecca, made sure we got the breakfast deal even though I hadn’t asked for it 😊

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hanish chotai . 2022-05-19

MORE AT Google

Good coffee better than the machines in the garages etc.

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iain leake (LR110nut) . 2022-05-14

MORE AT Google

Friendly staff. Nice place to sit and have a coffee and a chat.

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coltanmor . 2022-04-22

MORE AT Google

Costa coffee...what's more to say! 😁

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Don King . 2022-04-21

MORE AT Google

Lovely staff...always really friendly! Not forgetting fab coffee

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Nikki Rusby . 2022-04-12

MORE AT Google

Had a great latte today as usual. Lovely friendly staff as well.

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Lyn Baker . 2022-04-09

MORE AT Google

Very clean and accessible for disabled. Good and friendly staff!

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Vladislav Georgiev . 2022-04-09

MORE AT Google

Good coffee at reasonable price

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GL Seggers . 2022-03-13

MORE AT Google

Very friendly and helpful staff. We had 2 Lattes. Very nice. Only thing to critise was that tables didn't get cleared quick enough, maybe due to lack of staff. Need someone out front keeping tables cleared.

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Roger Parr . 2022-03-05

MORE AT Google

White hot chocolate is delicious

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Sue Challoner . 2022-02-26

MORE AT Google

Staff are really friendly. After a long shift on the ambulance I really appreciated the free upgrade to a medium latte despite paying for a small. Thank you very much😊

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Benjamin Hunter . 2022-02-25

MORE AT Google

Great coffee and toasted sarnie!

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Karen Clarke . 2022-02-12

MORE AT Google

Great place to get your coffee and baps. Friendly staff, great service. Thanks Costa

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Davix Leader . 2022-02-06

MORE AT Google

Always fantastic friendly staff quality coffee

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Stuart Wilson . 2022-01-30

MORE AT Google

Typical little Costa coffee joint clean friendly environment lovely staff

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Steven Clulow . 2022-01-29

MORE AT Google

Love a good old Costa, Cheerful staff and clean calm atmosphere 👌

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Jay Knight . 2022-01-10

MORE AT Google

Great customer service sat 2 Jan 2022

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Bpd . 2022-01-01

MORE AT Google

Convenient cafe on the same retail park with Aldi. Nice walking distance from all of the Grange park estate.

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Rachel Brennan . 2021-12-29

MORE AT Google

Dirty tables staff showing very little interest

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ray fish . 2021-12-27

MORE AT Google

Good Costa. Also got a Greggs and Aldi on the same retail site.

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Chris H . 2021-12-13

MORE AT Google

Staff are always friendly, place is always busy but the staff manage to keep up with the quality even with the quick pace of customers. Always very clean and tidy staff are very quick to tidy up and wipe everything down. Kid friendly. Been going here for years with family for a quick coffee and catch up and never had an issue. Keep up the good work guys xx

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sarah parr . 2021-12-06

MORE AT Google

Drive through is soooooooo slow. Staff are friendly

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Jess Stedman . 2021-11-17

MORE AT Google

Good parking nice coffee and the staff seem friendly enough yes pretty good.

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Terry Allen . 2021-10-11

MORE AT Google

Very disappointed on my latest visit- they had no vegan savoury options... paninis, toasties, no bacon bap ect. The coffee is always nice, especially the latte specials (oat and almond options). But very frustrating I can never seem to eat there. They said they hadn't had any deliveries of the vegan options. Also had to queue for quite a while. On weekends it would be good to have more staff when busy.

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Hannah Browne . 2021-10-10

MORE AT Google

Lovely staff make you feel very welcome.

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Tracey Coley . 2021-09-25

MORE AT Google

Up to their great normal standard

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andy warwick . 2021-09-09

MORE AT Google

It is what it is popped in for a drink and a rest from the rain on a recent road trip. Not much on the shelves due to lorry driver shortages.

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Paul Harvey . 2021-08-14

MORE AT Google

Usual average coffee n food. Staff very friendly n helpful

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P Illingworth . 2021-08-07

MORE AT Google

Very friendly staff, helpful and friendly, coffee good and seating area kept clean,thanks👍

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Chris Emmerson . 2021-08-06

MORE AT Google

A great Costa right next to a large Aldi. Far enough out of Loughborough for it not to be busy, but not too far that it's a trek to get there. Great service every time, and there's even a drive thru if that appeals to you.

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James Lowe . 2021-07-10

MORE AT Google

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