Waitrose in Worcester

The shop and restaurant are fine - but the flushless urinals STINK! There is so much ammonia in the air that your eyes sting. A totally in pleasant experience.

We shop here regularly and always enjoy a tea and a pastry in the cafe. Just lately though, the service levels have dropped and quite frankly the place needs a good clean. The tables, the ledges on the windows and the floor. There was no sign of anyone cleaning the tables or anywhere else in the cafe, most of the staff just look disinterested.

Is the posher supermarket in UK the breakfast was good love it unfortunately the only negative think was the table outside was dirty and it had food on the table and chair the girl who serve me didn’t say anything or even clean that was disappointing apart from that Waitrose cafe is beautiful inside clean and looks so modern even on outside aswell very impressive I can recommend the Waitrose cafe in Worcester London Rd. Mr. Wig. YouTube

Lovely food and wonderful staff in restaurant, particularly from Sue who went above and beyond to accommodate our dietary requirements :)

This is the worst coffee I have ever tasted in my life . It’s tasteless and doesn’t even taste like coffee the Americano is vile

got booted out of cafe even though there were loads of seats not being used even though we had purchased store goods

A cup of coloured beige water rather than coffee. Even with an extra shot still undrinkable and 15p more than great coffee shops in town. Several flies buzzing around. Upholstery on sofas stained. Definitely not the standard expected from Waitrose.

There wasn’t enough staff on duty clearing the tables especially just some poor old lady who was doing her best but seemed very stressed. Customers where staring at her as a result of her attitude. I have all the experience required to work in that cafe but never get a look in

Dreadful Gluten Free experience. Considering the store has so much gluten free products the cafe is very much lacking in options. I had the traditional breakfast which was swimming in water from the poached eggs. Eggs were barely cooked and very snotty. The bacon had only just seen the pan and was very off putting with stringy undercooked fat. The beans were cold and there was no option for gluten free toast. I had a £8.50 meal with no substitute or discount for the lack of toast. The toast was quite large and a substantial portion of the meal. Mushrooms, tomatoes, and sausage were ok. I also had a mocha which was nice. I would not recommend for brunch, lunch or anything more than a prepackaged cake slice or coffee/tea. Very disappointing

For a supermarket cafe, this is the BEST of the best, offering great menu items for both breakfast and lunch. We simply LOVE the deletion of teas here and the coffee is to die for. A perfect way to luxuriate and kill off some time after a trip to the shops.

The cafe is really letting our Waitrose down. It's always freezing cold, in winter and summer. Coffee and tea always come out luke warm. Pastry's are dry. The one time I ordered breakfast it was literally just sour yogurt and blueberries. I've stopped going now as I can do far better myself at home.

It wasn’t that busy on our visit but the staff still took ages to serve their customers. The tables where still dirty from previous customers. I didn’t see any staff wiping them over. That’s not acceptable for anywhere

Cold coffee. Tasteless soggy chicken and pesto toasty. Very little chicken in the sandwich. £15 for two toasties and 2 coffees. Way too expensive.

I have been in to look around but boy it’s so pricey. I truly don’t know how they compete with the wonderful Lidl stores that we have in Worcester. I can only think that there are a lot of very wealthy folk living in Worcester! And as for a Sushi bar!!! Ummmm- next😜

Popped in for a shop on Saturday afternoon and lunch at the cafe at the front of the store - there was a queue of about 4 people so nipped to the loo. Came back, queue had not moved. Had a look at what I could have for lunch - decided ham & cheese toastie would fill the gap plus a coffee. Waited. Obviously another new starter on the till/counter. So of 3 staff, 2 were stuck on the till. The cafe was empty bar 2 other couples - now I know why! Waited. Decided I wasn't going to pay £4 for a ham & cheese toastie and another £3 for a coffee to put up with this kind of service so went and bought a baguette and some pate instead. Probably got home and made my own lunch more quickly than it would have taken to queue, pay and get my lunch served by cafe staff.

For the prices you pay in Waitrose you’d expect premium quality especially with the coffees. Honestly all that training and give out average drinks. Whoever does the recruiting for this place really needs to get a grip. I’d like to see some healthier options on the cakes perhaps

I usually visit this waitrose all the time to buy my babys forumla milk. I experienced disgusting customer service and discrimination because i was using healthy start vouchers to buy formula milk. The Manager was useless and not helpful at all! Shocking the way i was treated and humiliated in there had many other customers look at me. If you are not white or you are using healthy start vouchers for baby milk do not come here. Disgraceful i will be looking to take this further.

Shop in here quite often. Nice wide aisles, plenty of items in stock. Pleasant and helpful staff and most people still wearing masks which is nice to see. Plus not any dearer than Tesco,. Will carry on shopping here.

Very disappointed with waitrose cafe. The coffee is poor quality and the hot drinks always come luckwarm. Cakes are always dry and the one time I ordered breakfast it was tasteless and I could have done a much better job myself. Such a shame as it is quite a peaceful comfortable place to sit for a bit.

Always enjoy a cappuccino when I’m shopping at Waitrose. Great Covid secure measures in place. Staff always helpful. You do have to be patient though. Coffee made while you wait.

A pleasant shopping experience with wider than normal aisles, and a good selection of quality produce. Very friendly and polite staff who seem to be enjoying their work, and 2 cafe's and a wine bar on site.

Used to love my Friday morning shop and secret coffee in Waitrose droitwich but had to change to Worcester. Tried it for a couple of months but now avoid it when possible. Outside area is grubby, staff on the fish/meat counter are not always as helpful or skilled as they should be, staff elsewhere seem more interested in stock sheets than customers and a group of junior managers/trainees were just rude. I did raise these and other issues with customer services online but didn't get an acknowledgement. So now if it has to be Waitrose it will be droitwich and I get my secret coffee and cake somewhere they know how to treat customers.

Love going shopping here, although fifteen miles away, good quality food, friendly staff, nice restaurant and wine bar, makes shopping a pleasure.

As a well respected high quality company they should accept all intolerances and allergens. I wanted the porridge in the cafe with Soya milk. The girl said it was premixed. That’s unacceptable when your charging high prices. It doesn’t take long to mix porridge with soya milk. The staff lack urgency and passion. They do all the online recruitment process and people don’t abide by the rules

My daughter & I visited the cafe for tea & cake,there were 3 members of staff very nearby to where we were waiting & all 3 ignored the fact we were standing thereIt took around 4-5 minutes of them acting like we weren’t there before they came along to serve us,no apology given for making us wait,the 3 of them then proceeded to chat about betting odds & generally messing around & chatting about their personal life,Not enjoyable at all,we won’t be returning.

I met a friend here for lunch. We had a sharing platter which was very good. Because I was driving I had a coke and she had a mocktail which I looked the look of.Perhaps the service was a bit on the slow side but we managed to get away on time. That corner of the store was clean and tidy. It was a good experience which I am likely to repeat

Had a quick meeting here at the end of the day a week or so ago. Just excellent. Emily looked after us amazingly well. It was the end of the day but we were still welcomed and nothing was too much trouble. Plus the wine and breads were top notch also. Many thanks. Will be back soon.

Sometimes queues can build when service is slow and at busier times which is a little frustrating Fairly good choice of cakes. Nice pit of tea. Dogs welcome in outside area

We viewed this visit to Waitrose as a full-on day out experience. We started with coffee in the caf, which was just fine. After a leisurely shop, we selected sushi from the sushi bar and took it to the wine bar in search of more comfortable seating, and were well taken care of by the staff on duty there. The sushi was fabulous - some of the best I've ever had.My only complaint is that parking is limited to 2 hours, with the threat of a £70 fine for overstaying. This prevented us from trying the coffee and cake bar at the back of the store.

The girls who work on the sushi counter work hard and make amazing sushi, especially the one working on her own today! Good shop great organic selection

Got back from work starving hungry and needing shopping so thought I would have a quick lunch in Waitrose. Wish I hadn't bothered! Had a miserable, dry, cold sandwich and a cup of coffee. The sandwich cost £4.95 and consisted of a few pieces of turkey, a piece of bacon and some cranberry sauce. Sounds nice but didn't taste good at all. The coffee was tepid. With coffee lunch cost me nearly £10. Sorry but I think at that price it should be better. Very disappointing. Could have bought a whole rotisserie chicken for £6!!! Haven't tried the wine bar.

The new Christmas turkey stuffing and bacon sandwich. £4.95!! Really Waitrose? I’m sure you could do a better quality sandwich than this.

Good food and value. Seems to be a turnover of staff as you never see the same face twice. Clean and tidy cafe but always cold for some reason. Worth a visit but bring a coat!

This cafe is in the store. The food is good but the whole menu may not be available. The coffee is OK but not as good as hoped for when the free coffee deal ended last May. Take a jumper its cold.

What a lovely corner of the supermarket. It was clean, inviting and the lady that served us was lovely.

This is our new breakfast venue of choice in Worcester. There are some good restaurants serving breakfast in the town, but the quality and choice in the Waitrose cafe is better than all of them. Excellent full English and some interesting choices such as the Huevos Rancheros Wrap (Which is excellent!)

Really like Waitrose. Certainly more pricey than other supermarkets but the quality of fresh produce is outstanding. I really love the sushi bar. Really good quality. Free coffee also a bonus.

The supermarket is big and spacious. There is plenty of products for you to chose from. The staff are friendly and helpful. Highly recommended

what a lovely shop nice and clean with a café a small coffee and cake place and a wine bar worth the drive fro Redditch

I think about 80% of staff look like they would like to be anywhere else but here! The evening security guard standing by checkout with arms folded I find very intimidating! I just expect to not feel like a criminal in such an expensive shop!

We love Waitrose. Lets face it shopping is boring, so when you get a chance to eat, drink and buy sushi...what's not to love. xx

Travelled to Worcester for another purpose and decided to try the Waitrose as it was close. WHAT A PLEASANT SURPRISE. The place is very big, wide aisles, open, airy and bright. The range of goods fantastic, it’s almost a John Lewis with lots of food. Four places to stop and eat/drink including a Tapas Bar and a Sushi Bar. It’s a bit further from home but going to be a regular excursion from now on.

I live within a 3 minute walk of this store and try desperately to stop my other half going there every day for the yellow label stuff. Along side the normal Waitrose food isles there is a fresh sushi bar, a bar serving alcoholic drinks and tapas and they will serve you (for a fee) from the bottle you bought in the store if you want. There's also a coffee shop serving sandwiches, cakes and light meals where people sit for hours fiddling with their computer. The store also has a community room available for free hire by charities. Being a new store it is light and spacious and being Waitrose it is generally more expensive than the other supermarkets. That said, their fruit and veg lasts much longer than the stuff I buy at Tesco. I don't look upon Waitrose as a supermarket like the rest. I look upon it as a lifestyle choice. Now, I must nip along there to get the quinoa and advocados

I love this supermarket. They have everything you need. I like Amies Kitchen organic, gluten free soups and meals. This is the only place I can be certain of buying the whole range. Can be a little expensive but also have a basic range wish is hood. Very friendly and helpful staff. They all know where everything is. You just have to ask and they will take you to where you need to be. Also do great tea/ coffee cakes reasonable price.

Always a good experience with a great selection at any time of the day. Plenty of room away from the busy store.

Guaranteed to be satisfied every week i go.Have had most of the fayre on offer all excellent and always a clean table to be found.Bright and cheery with newspapers to read and nice staff.

Waitrose Store always good for a browse whether a full food shop needed or not. The Cafe, as expected, was clean, spacious, and serves quality drinks and snacks.

We’ve been wanting to visit this store since we’ve been in the area. We where not disappointed. It’s huge, plenty of stuff to chose from. It has a wine bar, sushi and a huge cafe. We will be back

Reasonable choice. Typically Waitrose and a cut above supermarkets cafes. Self service and food to order. Mix of hot and cold selections. A very impressive fish finger wrap made a filling but not heavy lunch. I chose a chicken bacon and avocado and was surprised to receive fresh cut toasted bread warm sandwich with some salad on the side. The ingredients were fresh and tasty. A light sandwich option. Service very friendly and reasonable wait.

I go to Waitrose quite often, since it is very near my school, It has a great atmosphere the staff are friendly and the quality of the food is always at a very high standard

This is such a great addition to Waitrose. My Mum and I had a light lunch and a glass of Prosecco at the bar. The Tapas were delicious and the mix and match menu was perfect. All served by a very friendly and knowledgeable bartender. I would definitely return.

What more can you ask for....quality shopping and a plate of tapas with prosecco served by the extremely amiable Paul just to finish off a working day...total pleasure thank you!

I love shopping here , always clean and tidy , really well thought out store . Cafe is very clean . The staff are all knowledgeable and very polite .

We were out shopping and decided to pop in for some bits to take back with us. Having a 5 year old and 7 year old they seem to want to use the toilet where ever we go and this was no different.

A relatively new addition to Worcester ... But a welcome one all the same .. Relaxed and easy to navigate shopping area.. With dry cleaning drop off.. Sushi bar.. Cafe .. Bakery.. and a wine bar.. Popped in for a glass of wine and a sharing platter .. Very nice .. And not as weird as you might think.. A really clever idea that is expertly executed.. This might become a regular pop-in yet!!

We come here quite often to do our shopping or stop in for breakfast weekday mornings. For a change we thought we would stop for a drink at the wine bar and we were all pleasantly surprised. It's not somewhere u would think to go but we will definitely be stopping again. Great choice of drinks and the tapas is really good. What made it for us was the gentleman serving behind the bar. Great sense of humour and nothing was to much trouble. Would recommend stopping for a break while doing your shopping!

This place is fabulous! Did our shopping then took a seat and we were soon asked what we would like to drink from the very good choice of wines, beers, cocktails and soft drinks. We ordered a house white and house red and asked Paul who was serving us what the wines were and he told us and where in the store to find them. Very knowledgeable member of staff.Both were so delicious that we left the store with several bottles of each!

Took my mum to Waitrose wine bar as a treat and was greeted by Paul. What an absolute gent! His manners were perfect and could not do enough for us. We sat and enjoyed a large glass of champagne and a selection of nibbles.

This has to be the best Waitrose in the country! Store is great, lovely lay out and great staff. The coffee shop is ok, there are better places local. But the wine bar is fantastic, the staff are friendly, and make you really welcome. Well done Waitrose

Large comfortable cafe and uber cool wine bar , best waitross in UK? Tables all clean in Cafe (unlike MK) and greta service and products

A first for me the opportunity to take a break whilst shopping and enjoy pimms, tapas and lovely company. Friendliest and most helpful staff across all departments. Gentleman serving on the tapas and wine bar was particularly friendly, well informed and clearly passionate about what he was doing. Never knew shopping could be quite like this. Broad product range so stocked up. Can we have one in Aberdeen please?

Popped in today. Very well presented store wirh added extras of a sushi bar and wine bar. Plenty of parking 2 hrs free. Cafe was lovely plenty of tables and not on top of each other.

Called in to do a little shopping and for a coffee. Coffee perhaps a bit bitter but reasonable. Nice airy seating area.

2 hours free parking or local bus service. Cafe for meals, bakery for cakes, wine bar for tapas and purity beer! Friendly and relaxing,there is also a suchi daily which offers free tasting. Great food! Wheelchair friendly.

Visited a friend living close by. Walked to the store and did our shopping. Clean shop and helpful staff, well set up. Coffee and cake area along with sushi bar. One of the best areas was the tapas wine bar. What a great idea. My local Waitrose is closing down which is a pity. Will have to visit my friend more often. Well done Waitrose.

The staff here are well trained and care. They went of their way to put together a meal that would suit me. The quality of food is far above that found generally, even at expensive eateries, so they off to a good starter. Add in the prices which are affordable and you have got a dependable and safe palce to eat

The wine bar offers great tapas; a perfect snack whilst doing the shopping. My husband now likes to come shopping (!) so that he can indulge in a glass of wine and tapas at the same time. I'm not sure if that's a good thing or not! There is a good choice of tapas, all freshly prepared and served, but on the down side, do be prepared to wait a little while. Having said that, it does make the shopping experience much more relaxed. Great value at £20 for the two of us including a glass of wine each, which is also very good wine. You can have a taste prior to ordering which is really helpful. Atmosphere quite nice, and you are away from the food stuffs; as usual, staff are very pleasant and helpful.