Wagamama in Crawley

Lux provided exceptional service! She was warm, attentive, and offered great menu recommendations. Despite the busy atmosphere, she handled everything with a smile and ensured we had a fantastic experience. Her attention to detail truly stood out. I’ll definitely return for her outstanding service!

I like noodles... noodles like me

My friend and I decided to go out for a cheeky wagas as we do and when we first came in we where greeted by Lux and they where absolutely amazing. So warm and welcoming and made sure everything was okay! Food was amazing also! Thank you Lux for an amazing experience <3

Just been for a cheeky Wagamama in Crawley. As always food was fab, and we had an amazing waiter. Lux you were brilliant, and so attentive! You defo will leave looking forward to go back with the service she provides!

Came in last week with my wife and had a great experience being waited on by lux, we had the yakisoba and chilli squid and while the yakisoba could’ve definitely been a bit hotter it was still delicious none the less, lux was fantastic ensuring we were well taken care of. Big thanks to her for her attentiveness as she did really help to make our meal a positive one. Will definitely be back soon!

Me and my partner had a lovely meal here today, and we thoroughly enjoyed the katsu curry which never fails to impress us. Our experience was also made by the amazing service from Lux, who made us feel very welcomed and got a great laugh out of me and my partner ,we highly recommend.

Came in tonight for a chicken firecracker (my all time favourite) and while it took quite a bit longer than usual, the food and service as always made up for it. Special shoutout to lux, she was fantastic n made me feel extremely welcomed. Despite the wait on food still a lovely little meal. Will defo be back soon 🙏

Really good food really good atmosphere and staff

Had a great experience at Wagamamas Crawley. The staff were super friendly and on hand to serve, in particular a member of staff who stood out was Bianca. Highly recommend visiting

Andrea was amazing from the start, she let me choose where to sit and also helped me with a side of chilli squid, such a well mannered server thank you Andrea table 141 xx

My husband and I recently dined here and were thoroughly impressed by the vibrant atmosphere and delicious food. A special shoutout to Stavros, whose attentive and friendly service made our visit even more enjoyable. He was knowledgeable about the menu and offered great recommendations, ensuring we had the perfect meal. Highly recommend!

This is based on multiple visits, the place is looking a bit tired, table tops worn, benches worn, drinks allways take a long time, food is good, not great, good.. So why 3 stars, when nothing is terrible.. Well the logo, feed your soul.. My soul wants cutlery that's not so cheep the handles have a edge and weigh less than a feather. My soul wants a starter, not all mixed to get us out quicker. My soul wants to sit at a table that's not worn to death.. In short I want to eat at a restaurant that makes me feel a tiny bit special, it's a treat after all..

Fab food and great vegan options. Quick and extremely friendly service from Lux, absolute sweetheart with some great suggestions that we hadn't tried before! Free afternoon lunch. Lux is a fantastic asset to this restaurant!

Lux was our waiter. She was amazing! Very polite and made the time to interact with my daughter about a book she was reading! She even made a book mark to give to her. Made my daughters day( her word). One of our meals were cold but was efficiently replaced with no fuss. We had a great time.

Food is good as always! Thanks to amazing server Julia, professional and so helpful.

Thank you Julia and team for an amazing experience this evening. Service was fast and friendly food and drinks spot on. Definitely will be back.

Can't comment on the food. After a ridiculous time waiting we gave up and went to mcdonalds

When ordering a takeaway at the restaurant in Crawley we ordered 4 items from the sides menu. This took 28mins to arrive even after asking two different members of staff throughout. My girlfriend used to work in one of these restaurants and know that the order to table timing should be maximum 20mins! When eventually getting our food it was cold, soggy and not meeting Wagamamas normal standards!

Went here with a friend, my first time here. Food was delicious. Service with a smile Isha our waitress was pleasant , friendly.

Really enjoyed the visit today the new menu was fantastic & the staff were excellent shout out to Isha for being fun & attentive to us! Also Stavros for his recommendations & taking time to make sure everything was good. Definitely coming back for the Sambal Chicken Fry again!👌🏼

Disappointing... I have ordered Yasai Yaki mushroom Soba with Udon noodles, however received normal noodles instead. Didn't want to wait any longer as I was starving, so I didn't ask to change it for what I ordered. Noodles had no flavour and barely any mushrooms. Also we had to wait for the simple starters for ages. No one came to ask for deserts, service was poor. 2 stars given for free green tea and lychee lemonade was really good.

Not sure why low stars , based on that I was bit apprehensive to come in , as I was worried service will be slow due to other comments and we were restricted with time , so wanted have enough time to eat and relax. Not being rushed of dish will come later, but my son wanted wagamama as he loves it . (First time at Crawley wagamama) Atmospheres was great, they werent full as we first arrived but got serviced asap. Once they got full restaurant, we were approached by 3 staff to checked on us, order more staff etc, all the waitress worked as a team there , and I’ve observed, all of the team looked after well of other clients. There was one gentleman he asked if we would like anything else, he wasn’t sure if he upset me so he checked with my husband once he was ordering more drinks ! How kind of him, Anyway great service and great food ! No complains def will be coming back. ! Plenty space for wheelchair users and they make sure they will fit everyone accordingly to their needs ! Thank you

came in for the first time, unsure if i seated myself or got seated, was instantly greeted by the manager who helped me sit, found me a nice quiet seat as i was alone. talked me through the whole menu and made me feel so welcome.Isha took my order and served me and made sure i had everything i needed. food came out so quickly and tasted amazing! i’ll definitely be back on my trips to Crawley.

Really friendly restaurant. Great staff and always amazing food.

We went on a very busy evening but a member of staff walked along the queue asking for party size and telling us how long it would be - 20 mins max. Manager sent out drinks of iced peach tea to the people waiting which was lovely and it was quicker than expected. Food didn’t take too long to say they were full and was absolutely delicious! We all had something different and all loved it. 😊 can’t wait to go again.

We were a group of 13, some children, from start to finish we were given 5 star treatment by the manager and a female member of staff, we have an Autistic granddaughter and she wouldn't eat the food, we asked if we could get a Macdonalds for her and the manager said of course. He even asked her if she would like a plate for it and also the female assistant interacted with her. Excellent service

Take away service outstanding - I turned up 5 mins early, was immediately offered a tea or water, took my tea, took a seat, and before I got half way through my tea, my food was given to me. Outstanding

Miguel was a lovely server, very nice person. Sebastian was great too very yummy drinks.

It was the best visit ever to Wagamama. Thank you to all specially Kade that gave us his extra mile in costumer service.

Good but food service is chaotic.

Tuesday evening 1st October and we visited this restaurant for dinner. We had been here before but were tempted back by the new menu which we were notified of as members of the Restaurant's Soul Club. We were met at the door by a very cheerful young lady, who showed us to our table in one of the small booths that seat two people. We were given the menus and a place mat numbered up as Table 741. To start with we ordered two large bottles of Asahi Beer. We decided to try two new dishes on the menu, Thai beef salad and the chicken Korean hot pot We were informed when our order was taken, by the same member of staff who showed us to our table, that our dishes might not arrive at the same time. This was not a problem as we had intended to share. The first dish to be served was the Thai salad which was delicious. The hot pot was not really to our taste, the chicken was tasty but thought the broth was a bit oily. We did not like the thick noodle rolls included in the dish. We asked for the bill which we paid via the App, we did leave a generous tip as we thought the level of service was excellent.

This restaurant is one of my favourites , and it never fails me, the food is great , the atmosphere is warm and inviting, and to be honest the wait times aren’t that long, especially if you’re with your friends.The staff are also super kind, especially our server Lux, she was so sweet and was overall a very approachable person. Definitely recommend coming here if you have a last minute dinner decision.

Much improved from our last visit over a year ago. Katsu Salad, Veg Gyozas, honey glazed chicken, crackers, lemon and ginger tea and ginger ale drink - all delicious. The food does come out a bit randomly though in terms of timing. But it's just something you get used to, because you know they are making these dishes fresh. My wife wasn't happy with the fattyness of her chicken but they changed the dish to something else with no hesitation or arguement. Perfect customer service couldn't ask for anything more.

Had the chicken chili chicken Ramon as usual and it was tasteless and the chicken was so over cooked. Disappointed.

Very friendly staff. Slight hiccup with my order, swiftly replaced with no issue. Will visit again.

Had a lovely lunch date with myself today. I came in wanting to try the crispy rice squares with salmon but they were unfortunately not available. My server Abi was lovely and helped me pick out a replacement dish. After a little time, and after 1 of my 2 small plates had been delivered to my table, Abi came to check on me which is when she realised I was missing the bao buns I had ordered. She checked with the kitchen before informing me that they would be comp-ing the buns for the inconvenience. The manager Freya came to check on me once I had received all of my food and told me that the crispy rice squares had just finished being prepared if I still wanted to try them, on the house! I was delighted, accepted and they were delicious! Worth the wait and the little extra time, thank you ladies!

Apart from the food randomly coming out whenever they felt like it, Some people had their mains before starters but it was great. Food, atmoshphere, staff etc.

Came down on a quiet Saturday afternoon, food was good but service was super slow. I received my mains after the other three guests had finished theirs, and a starter we had ordered arrived after I had finished that main. Waiter seemed a bit annoyed to serve us.

Very nice food, staff loveky. Service was great food and drinks arrived rapidly. Main courses arrived before some of the starters. I think the atmosphere suffers because there is little time to chat as your food just keeps coming. However, this place is near the airport and cinemas so maybe speed is essential.

You have to wait ages for the food. Sometimes it comes for one person and not for the other.

Had a lovely experience at Wagamama, special thanks to our waitress Kaja. She was very attentive and friendly.

Great food tonight, but the shoutout goes to our waitress Lux. She was sound, and when it came to the service we received, she got it right.

All staff were amazing and kind. Made my experience much better. Lux has great service

Fantastic food a great service.

Best Wagamamas we’ve had for a while. Food was really great and the staff were friendly and chatty. Lux our server was especially lovely, she was very sweet and smiley.

My Mum and I went to Wagamamas in Crawley this weekend, we go often and are never disappointed but the service was down right awful. The waitress was incredibly abrupt, rude and failed to tell us that not only were there no juices available but also no steak, beef and over 6 starters were not available before we ordered. As we had ordered mainly beef options we had to change all our starters, mains and drinks. Once the waitress came back my mum politely double checked if a certain starter was unavailable to which the waitress snapped at her in a rude tone saying "like I said before". When the food arrived my dish was lacking 3 components listed on the menu and looked nothing like the photo but instead like it had been thrown on to the plate last minute, my mum had ordered a hot pot and had to eat it with chopsticks for 20 minutes until the ladles were out of the dishwasher. I spoke to the waitress who took my dish back and returned with two components in small dishes, still missing mange trout and the others not being mixed into the dish like how it's meant to be served. The waitress brought her manager over and had the dish send back for a SECOND TIME. This took around 15 minutes for my dish to come back by which time my mum had completely finished her meal. By the time I was half way through my meal one of our sides ,Bao buns, had arrived almost 50 minutes after we had ordered them, we had forgot we had ordered them because it has been that long. We paid in FULL for our meal with no discount offered by any managers even with all of these issues. I absolutely love Wagamamas and have it regularly but this was shocking service and beyond disappointing. Having the waitress be rude to customers, not inform them that large amounts of the menu was unavailable, have to send my dish back TWICE to get it correct therefore waiting over 20 minutes while my mum finished her meal before I even began, incredibly late side dish and not providing my mum with the correct utensils to eat her meal till she was finished. Then to be offered no discount by the manager is ridiculous and poor customer service. I want a refund.

Staff are okay. Very yummy food and good vegan options h

Sophie made a very good service.. food was delicious.. We will be back definitely :)

Reuben and Gerone were so attentive and friendly, we had a great time. Would recommend for any fun dinner out. Food was great as always too

Gerone was an excellent server. Sorted us with gluten free and vegan options. Big 👍

Service was lovely. Reuben put a smile on our faces making us laugh and Gerome was friendly and welcoming.

Our waiter Abi was amazing, making conversation with us, very chatty and friendly. The manager seemed to be the most supportive and helpful man I’ve ever met, supporting his team and helping them out when needed (it was busy for a Tuesday night). Two of our dishes were forgotten about and we got offered drinks on the house within moments of them realising.All the staff were friendly and helpful, food and service was great. Working in hospitality myself made me realise that every restaurant should have a manager like this guy- he’s amazing and deserves a pay rise!!!

Had a lovely meal with my friend thanks to Lux! Thank you ❤️

Half of the menu wasn’t available. Awful service, servers not paying attention, our drinks stayed in the bar for 20 minutes, even after we pointed it out. You need to hire some adults to run service smoothly

I had a lovely experience at waggas in Crawley! Thank you Lux for the great service!! Will definitely be coming back :)

Not the usual brilliant experience I'm accustomed too at other Wagamama restaurants. Visited as a group of 9 - Service team had to be prompted for pretty much every dish and when they were served they were mostly lukewarm (clearly they were left idle for too long). It was busy but you'd expect that for a Friday evening.

Great friendly vibes at this Wagamama’s restaurant! From being seated to taking our order and serving drinks, everything was done with a smile. The customer service experience was excellent, and it was all topped off with the usual great standard of Katsu curry! Thank you to Abbie, Laynie, and Lux for making our evening so enjoyable!

Great service from Jerone. He's definitely going above and beyond for his customers. Will definitely return.

We had a great experience at Wagamamas Crawley. Gerone the front of house manager and our server Lux were extremely attentive and kind as my food was slow to come out at first but once I let him know he took care of my order personally and they offered us dessert on the house and comped my meal. Thank you for making our experience so delightful and handling my initial complaint so well.

After getting my order wrong and no apology I finally got my Firecracker chicken. If you like a bowl of plain rice and raw pepper then this dish I is for you. It certainly had no firecracker heat and was borderline to having zero chicken. A most underwhelming meal.

waited 30 minutes for a takeout order and it was quiet and on top of that it was cold. The only thing saving the review is the taste

wagamamas never fails!! I had the Lovely Lux serves us and she was amazing, she made conversation with me and served beautifully. Food was fantastic and atmosphere was amazing

Freya was really cheerful and friendly, good was good.

Expensive for what it is, with not much meat with the noodles

Overpriced food, poor quality (clearly reheated judging from the dryness of the noodles and chicken in particular), poor service.

The food looks perfect. But in reality, the food was expensive compared to the taste.

There is no rich flavor in the food. The price was expensive compared to the taste.

We’ve had excellent service from Chris every time we’ve come here. He spends time with the customer and ensures we’ve had a lovely experience. This has become our go-to Wagamama. Thank you Chris for your kind and hospitable service.

The restaurant in Crawley is actually very nice it has a lovely atmosphere

Ordered a takeaway from your LOVELY staff in Crawley at 6.30pm tonight. Alas, food was really congealed, cold and bore no resemblance whatsoever to Wagas food elsewhere. It also took 20 minutes despite only 4 other diners in-house. More 'chefs' than customers but still too much trouble..? Particularly grim was the 'chilli squid' which was, um, 6 wet, soggy chip things (?!?!) with neither form nor flavour. COMPLETELY INEDIBLE. 😱😱😱😱😱 BIN. Complete waste of money. The great staff are wasted. I wish them luck.

Lively, unfortunately, the food was a little disappointing. The beef was tough.

Stopped in for dinner before theatre at the hawth and had a great meal.. this was probably the fastest hottest food I have ever received in a wagamama and our server was excellent but unfortunately I have forgotten her name All our sides and mains were piping hot and absolutely spot on.. the only slight downside Is we were seated near the kitchen and the member of staff tasked with assembling the collection orders seemed to think he was a prankster and was variously getting in the way of other colleagues, holding up empty bags so they turn into them and flinch and at one point seemed to be batting a colleague with an inflated rubber glove.. I believe they were challenged by a manager but the behaviour didn't really stop in the time we were there which made it a slight blemish on an otherwise excellent meal

I really like wagamama restaurants - you know the food is reliably good and as long as you go in expecting a certain level of chaos you won't be disappointed. We were warned on entering there would be a 45 minute wait for food but this was fine, we appreciated the warning and weren't in a rush. This time around we tried the cocktails and I have to say they were really good. The gentlemen serving us was attentive and polite despite rushing around between customers.

Appreciate the hospitality, Friendly and welcoming staffs makes this restaurant stay ahead in the crowd. The taste of the food is also great. I have tried many recipes in many visits. Every dish is spectacular

Not the greatest experience we have had

Such a pathetic place. Family with kids were asked to sit in middle of other benches. We had asked if we can bring the french fries from McDonald's and they said yes. So we brought it and another staff asked us to not eat it here. On top of that the waiter gave expressions that how come these are people ordering 3 soups... Upon receiving such treatment, we decided to not eat there and asked for parcel but there again, they brought the soups on the table. We ended up with cold parcels for all of us to eat at home. Never coming back to this restaurant with ilinformed and arrogant staff

Really tasty food and great kids options but slow to take order and give the bill even though it wasn't busy.

Super expensive and absolutely tasteless food, not even their table sauce helps, it's like eating raw food 😵‍💫. They should get someone with palate and sense of tastes to teach its staff how to cook properly. Garlic, Onion and ginger is basic cooking ingredients which they probably don't know about it.

Excellent flavoursome food delivered quickly by friendly staff what else do you need? A little pricey but so worth it!

Friendly staff, all young people, they were very helpful and all of them with a smile on

Food was lovely. Stavros (manager I believe) saved the day. He was passionate and enthusiastic and is 100% there for the customers. He was kind and caring and thoughtful. He let us choose where to sit and went above and beyond for us when things went wrong I recommend Pad Thai and Pad Thai Sour cocktail

Service very very slow Food was good as usually Wagamama is but ambience is lacking and the door being open constantly smelt of cigarette smoke coming in from outside Needs more staff and they need to be more attentive

Queue wasn't too long to get in, really good food but it took a long time for someone to put down our order and no one responded to our request for condiments until asked for again. That being said, it was Father's day and we came at around lunchtime, so probably more busy than usual. Overall, a lovely place, would recommend. Update 6/5/24 Decided to have lunch here before setting off for weekend nature sightseeing. Was greeted with a smile. Served by Elvis. Very accommodating. Ordered our favourite shirodashi noodles and steamed duck bun. Still tastes very good. Toilets clean. Car park managed by UKPC.

Food was not very good, the couple next to us were on a date and got their meals 15 mins apart. Asked twice for our drinks ended up going to the bar and getting it myself. Regularly eat Wagamama’s but this wasn’t good at all.

Friendly smile when we arrived and we were served by Chloe who was really friendly, opted for squid and beans to start followed by chicken katsu salad and beef teppanyaki really tasty. Thanks Crawley Wagamama and Chloe

Worst Wagamama ever been to. Rubbish customer service, food served was rubbish. The Horsham Wagamama was far better than the one in Crawley. Never going back to Crawley Wagamama again.

Everything on the outside is perfect but the taste of the food falls very short of expectations and tastes more like a ready meal your mother got from Sainsbury’s, microwaved for you when she’s low on money. Food quality in terms of flavour is poor.

Duck Donburi so nice, had to take my phone midthrough and leave a review! 📈

Wagas is my kids favourite place to eat never had a bad experience in one

Fantastic new Wagamama in Crawley 👌 Missed the Sunday opening but never mind ... was here for Monday dinner and had my fav Firecracker - never disappoints 😋 Staff were absolutely amazing! 🤟🏻 One thing though ... Yasai Pad Thai was missing peanuts 😐, that’s what gives it the taste!

Insufficient portion size - very less meat

The dining experience fell short of expectations, with the food leaving much to be desired. Waiting three hours for a dish consisting of tiny portions of chicken and egg on rice was disappointing, especially considering that it was supposed to be a mixed dish. The lack of cohesion in the meal's presentation was a letdown, and it failed to justify the lengthy wait.

We went to Wagamama’s tonight and had our usual order of Yaki Soba. Unfortunately it was very disappointing. The bean sprouts were missing so they had added extra noodles. We were not told this when we ordered and the food was very bland. Even after the second attempt. We were offered a refund by the waitress but the Manager said no. Didn’t even come over to tell us why.

Amazing food and service today ,we will be back with the family

Can't fault the food. Very tasty. There just seems to be something wrong with the system at the Crawley restaurant. They get confused with tables, bring food in random order. Don't know which dish has been ordered. I had to intercept one poor hapless server who was wandering around with no clue where to take my plate.

I've been to a number of Wagamama restaurants but I have to say that the service here stands out...mainly because of Naomi. She was really intuitive with customers trying to get the attention of the staff. She wasn't my assigned waitress but picked up that I was after something and swiftly came over. When the customers kept leaving the door open upon exiting, she noticed that I had gotten up to close it and assured me that if it happened again, she would close it...and monitor it. Naomi had the ability to be wherever she was needed. She really is an asset to the company and I hope that is recognised before someone else snaps her up. Thanks Naomi, you're a rarity in the world of customer service!

We had a great lunch at Crawley Wagamama. Properley served and very hot. My wife had a chicken and rice Katsu Curry, dish it looked good and was good. I had a meat dish in a hot and spiced sauce Tantamen Beef Briszket. Excellent. We could only praise the young man Christa who served us. I am disabled and can only walk with a walking frame. Nothing was too much trouble for Christa to help and make us comfortable. Thank you. We shall return.

COMPLETELY horrendous 'meal' at this place. Incredibly slow service, food arrives as its cooked so one main arrived 15 minutes before everyone elses....the starters arrived last and thats after reminding the waitress that we had ordered them!! My ginger chicken soba noodle thing smelled like toilet cleaner, was unpleasant to eat and pretty tasteless. The gyozas were dry, almost cardboard texture. £90 bill for four....rip off, unapologetic dump with all the ambience of Victoria coach station. I will NEVER eat at Wagamamas again and wouldnt recommend this place if you held a gun to my head. I want to say SOMETHING helpful....Chloe (waitress) you were very friendly!

food was really nice, unfortunately it took a bit of time to come out, but the staff were nice. we were served by someone called Naomi who was very polite and helpful. there was an issue when it came to paying, we were accidently charged too much, but the issue was quickly resolved by her and the manager, who was a great help.

Came here for lunch with family and had 3x chicken katsu curry and some squid. The food was fine and arrived very quickly. I think the curry was slightly bland and the rice was very sticky. My portion needed more sauce so the rice became dry very quickly. When we went to pay we tried to pay online but the wifi was bad and by the time we got to the payment page, it crashed. So we had to pay normally instead. Friendly and very helpful staff.