Chopstix County mall in Crawley

We placed an order at 12:02 and it was delivered at 13:59 , when we received the food it was cold

I asked for plain rice due to an intolerance, which other Chopstix such as Croydon branch have been fine with and accommodated. However in Crawley Chopstix the Staff seemed reluctant and proceeded to call the chef, who then outright refused; "I'm not cooking any more food".. "It was busy"............it was 2.30pm, on a monday, I was the only person at the concession -_-

I ordered and paid for 2 toppings and rice...I received 1 topping and the wrong rice.

Portion size was ok just needed more chicken and rice was a bit spicy

Didn’t put potatoes like I asked

They sent me me small one I ordered large and it was cold

Love the food.The potatoes are so tasty that I eat here daily.

very good food and spectacular service from everyone! food is delish would reccomned

don't mind it was late still was hot.

Restaurant kept changing delivery times. Finally arrived but food cold

Noodles or rice with a choice of extras, curry, chicken, spring rolls etc. Great tasting food at reasonable prices. Sorry no pix, I was hungry!

The lady manager bullying a new Indian lady

Went for lunch. 3 sizes of carton to choose from. Choice of 2 bases, either noodles or rice, then 12 different toppers to choose from which change daily, and an option of spring rolls as a side. Cost between £6 for small to £8 for large, £2.50 for extra toppings. Good size portions and some great flavours to choose from. Service is great and quick, you don't queue for long because the turn around is so quick. Highly recommend if you want a filling lunch at a very reasonable price. My wife had a small, rice and 2 toppings, I had a large, noodles and 3 toppings, portion of spring rolls (6 rolls), and a drink each for just under £20.

Friendly delivery driver and food was nice and hot when I received it.

The food was excellent, the portions was just right

Shame about the zero warmth from the person serving. Customer Service is not hard. A smile can help but to be disinterested is off-putting.

Love the food, but asked for egg fried rice instead I got noodles

cold and tasteless noodles very dissatisfied

I am grateful to these guys whom deliver in weather conditions. Thanks all.

Tasty food. Good price. Decent portion

I am discussed by this place first it was dry bland and I know it should not be like that I have eaten here loads over the years it's been here and there was a hair in my meal now I have short hair not long brown hair the girls behind the counter handling food no hair nets on like why not that's wrong you guys need to look in to this location it's gone down hill will not eat here again !!

It was horrible the noodles and everything fell all out the box and were all in the bag so it was horrible and sloppy

Driver said he left food outside, I went down to collect it and there was no food and no driver.

Staff friendly & helpfully. Area very busy & buzzing.

The worst outlet. I ordered for a medium box with only chicken and no rice or noodles. The quantity of the chicken given was 8 pieces. When asked the manager why it’s less he said if your not satisfied I’ll give you a refund. What a set of cheap steak people left to handle customers. The worst customer service. You need to TREAT CUSTOMERS FAIRLY. worst outlet of chopstick

It took an hour to get here and it was noodles

The food was as tasty as usual, good size portions too

Had to put food in microwave to warm up as was cold

Wrong items...I ordered vegetable noodles with salt and pepper potatoes and a 7up. Instead I got a chicken chow mein

The food was cold. The noodles and spring rolls were cold and we had to reheat them

Order was over an hour. Gave me wrong drink

So unhappy with my order I ordered 3 large noodles 1 regular noodles and spring rolls. When the food arrived the bag looked a little small in so I said to the courier is this the right order? He shrugged his shoulders and replied that’s what I got given and walked off. I had a few people I had ordered for who were very unhappy there orders didn’t arrived in my bag I received the spring rolls 1 large noodles and 1 regular so 2 people missed out on there food currently waiting for a refund which i

I ordered the regular noodles but charging £7 for something that is tiny is a ripoff.

The food was watery and not cooked properly

I ordered a large noodles and got given small inam not impressed

Does this look like a large noodles to you? Ripping off customers now are we? The noodles lack flavour and are bland too £8 for small noodles is a joke especially when large was ordered

After asking if there were two orders of small spring rolls, the counter staff said yes, only to find one order of spring rolls instead of two

Waited almost 2 hours for my food and still didn’t turn up. Disgraceful

I asked for two toppings in my box. The lady behind the counter refused to add the extra topping and insisted I pay extra £2.50 when it clearly says box comes with two toppings. Refused to give her name and was very rude. Appalling customer service.

Had some sort of plastic or sand grains in the food and found a chunk of whatever it is ( looks like some sort of rock?)

The food was great l had the caramel chicken and sour chips, they were lovely it's fast as well no need to wait in long lines

Love the food there sm and the service is just wow... This is the one in the County Mall in Crawley

I paid for large got small and I’m not getting my money back they usually give medium for large and I got small

Very expensive. If you tell them is to take away they will give you less meat.

I didn’t get my order again! I gave my number for driver but he didn’t even bothered to call me!!!!!

Ate food from here on 02/08/2023 and can honestly say it was very nice. Partner had a medium box of noodles, salt and pepper potatoes and sweet and sour chicken, I had rice with oyster, sweet chilli and salt and pepper chicken. What seemed a bit expensive at first suddenly changed when the member of staff filled our boxes completely, food tasted really nice and will definitely choose to go back again.

The portion sizes have decreased yet the prices have increased. 7 bits of chicken of chicken in a large. I won’t be ordering again. Didn’t taste too great either.

Used to be nice. Food is disgusting now and isn’t cooked properly (chicken is sometimes pink or burnt never a good quality. Rice is never cooked properly either) and you can see that the chef never wears gloves when cooking as he walks out sometimes or you see him through the staff door. Absolutely horrifying front counter service. New girl that works there is disgustingly rude and spoke to non-English speaking customers like they were children and got very impatient because she had to repeat something once. Was also rude to me when I showed my student card as they do student discount. Told me it was invalid because there was no expiry date (Near to no universities or colleges do this on their cards ) then proceeded to ask me if I had UNiDAYS which in no way is a verified source as you can use someone else’s email etc. Used to have friendly staff and be a nice place to grab some quick food and now has nothing going for it tbh.

Driver turnt up but without my order. Didn't say anything he just left. Called me 25 mins later saying he was on his way to the shop to get my order. Asked how long was gonna be he said 10 mins. Finally delivered my food 40 mins later. Waited 1h 30 mins for my food to get delivered all together. Never had such a bad experience as this before.

Was kept in formed when delivery was coming.

No vegetables in the noodles! Just plain mushy noodles, yuk!!!

My food has NOT been delivered, the 1st time this has ever happened but it is saying online it has been delivered

The low rating is due to the portions and also because one order should have contained steamed rice and they gave egg fried instead. I ordered large and it appears they have reduced the amount of chicken as compared to medium and just increased the amount of rice to fill up the same medium sized box.

Good food great service I would recommend to anyone in crawley

No cutlery or napkin No spring rolls 3rd poor Order from chopsticks

They never remember the drinks.

Portion size was a lot smaller than expected considering we ordered a large. Spring rolls seemed over done. Could have done with more vegetables but overall tasted really good

Orders just completely wrong, pretty sure they just made it up. Driver decided to give up looking for house and marked at delivered and tried to drive off. Useless

Food is so much better now! Well worth the money.

They delivered to the wrong address and there is no way of getting in touch to get a refund.

It was nice but they price the large as medium

Never use this restaurant again

This used to be an absolutely phenomenal place to grab some quick food that was out of the normal spectrum of fast food. The chiken was delicious. The past few months it has been a completely different experience. The chiken has been horribly squishy and chewy. The sauces have been off specially the caramel which last time had a strange grainy feel to it with a almost gone fruit taste. The real last nail in the coffin for us was seeing the supposed "chef" with his usaly grumpy face on manhandling all the food with no gloves on. I'm sorry but no one wants to see the noodles they are about to eat wrapped around your sausage fingers while you stare out the door looking like you want to knock everyone out.

Stamp card discount was a nice surprise. Thumbs up from this customer.

Got next to no toppings on large.

Salt and pepper chicken abit too salty but other than that, everything else was perfect.

We have had chopstix for many years. We’re happy to find one in Crawley. But on all three occasions that we had it from Crawley, the server has always been just peppering around the chicken topping on the huge portion of rice or noodles. It’s like they are saving it to last all day and don’t want to give you a portion that is the right proportion to the rice or noodles. Noodles are tasteless. The other high street favourite kokoro has such amazing portions. When they are filling your tub they are literally stuffing it. So, it’s safe to say we’ll be going there from now on instead of wasting money on chopstix Crawley.

It was in Crawley county mall store around 12:45. Horrible food and super horrible service. I ordered medium rice with Kastu chicken and sweet-and-sour chicken. I paid £7.50 which was a rip off compared to the food i got.. they gave me so little Katsu sauce and other portion of chicken that I had to eat half of my rice dry without any sauce. The service was horrible. The girls on the counter had the most pathetic impression on their face as they were forced to work. No thanks , no excuse me , no smile. The way they were serving as if they were giving the food as a charity, paying from their own pockets. The only reason I choose to each there because the chickens were halal, but I learned my lesson, Never again.

Good quality food. Consistent. That's all you can ask for.

First time ordering was really nice plenty in the box

I got a large box with rice and noodle the noodles were dry and no flavour, the rice was not seasoned the 3 chicken toppings I got sweet and sour, salt and pepper chicken and bbq chicken and they were all dry to salty I would not recommend people to eat here

The business model seems wrong, until you find a driver you shouldn’t accept the order. Also there is no minimum guaranteed time to find a driver either, which is locked situation and all left hungry for about 2 hours.

I've been coming here for many years and have introduced many people to this place. I've come here today and I am appaulled at the service I was provided. I purchased a Large portion with 3 toppings and received the smallest large, looked like a medium. Won't be coming here again!!

THIS HAS NOT BEEN DELIVERED! WHERE IS OUR ORDER?!

I order large but got a small but the food is normally 10/10 thank you

Orderd A large Noodle box and shared it with 3 people , got caramel chicken , oyster chicken and sweet chilli chicken please dont go there this is a warning you will get a stomach ache within 10 minutes of eating it. i currently have a stomach ache right know and its very painful Their should be a bright clear poster “Come and eat at chopsticks if you want a stomach ache” It should be a health hazard , dont know how its still opened , clearly should be closed down.

Great food, you can choose from small to large and the portions great.

So I visited this place this afternoon, treating my sister to lunch , but came away very disappointed with the whole shebang…. The assistant who served us wasn’t very helpful we felt very rushed as was busy !!! Not to mention the stingy portions of the toppings provided 😡not excelling themselves at all. Won’t be rushing back there in a hurry !!!

Awful food. I don't think that was chicken early... + the plastic fork :(

No point for service charge since I'm already paying delivery fee and the price set for the meal

Although I ordered the rice to be placed in two separate boxes and also the two different types of Chicken, I received half the chicken order one box

No sweet chilli sauce with the spring rolls, atrocious. Only order them to go with the sweet chilli

Beautiful lunch again Thank you

my item says delivered but i have not received it

Absolutely delicious, chicken was really lovely, cooked well and the noodles were fresh and hot, usually hit or miss but today it was amazing

Food was good but was missing one of my drinks

Becareful, they didn't give me, the dishes I ordered abd won't pay back or resend what I ordered no direct number to contact.

Great service, and the guy who delivered was friendly!

I never got my food still waiting

I can only rate the delivery which was good but unfortunately the 3 large meals I ordered all came as small

I ordered large meal but received regular

Tiny portion for a large! Much bigger when eating in, this is an extra small?!

First of all my order didn't deliver and showing its delivered.. And driver was very rude

I've been there today around 11 AM, guy in a red T-shirt has really bad customer service, he was rude! Honestly disgusting comportment Food is amazing!

The chicken was not cooked, it was cold, had to throw away. Would like a refund or credit

Very tasty food. Accurate description. Great sized portion. Speedy delivery.

Food was really greasy & cold& didn’t really have a taste to it , tbh I wish I never ordered it considering how much it was , wast of money

Will order from them again for sure!

Very nice food,love sweet bbq chicken!

Love this place. Just want a cheap easy Chinese fix especially as other places are so expensive now and this is ideal.