Costa - Next in Crawley

I have seldom been to a Costa with more miserable, slow staff. I stood at the counter for 7 minutes before I asked one of the two men who were chatting to serve me. With a raised eyebrow he condescended to take my order. I received tea instead of coffee and when I remonstrated was told not to shout (I wasn’t) I was thrown a cup of black coffee and when I asked for milk I accidentally spilled a couple of drops on the floor. The look on the girls face said it all. The customer next to me also complained about the slow service he said “it’s always like this in here”. Honestly the worst place I have been to in ages. The toilets were clean as was the shop but the staff were plain awful.

I went to this costa after work about 18:10 and got told I can’t have a cold frappe as he’s cleaned the fridge. If the costa cafe is open till 19:00 there should be a notice that last orders is an hour before they shut. Never have I had a bad experience in Costa but this is the worst I’ve been to. Multiple other times I have noticed they clean the machines and have a take a way cup with shots of coffee in and pour that into drinks when they don’t want to use the machine because they cleaned it. Absolutely terrible

Furniture reminds you of a cheap cafe rather than a ni e relaxing coffee shop. Coffee was a bit tepid as well. Staff nice and friendly tho. Wish I had gone to the Nero up the road.

Costa provides a good standard wherever you go and this shop is no different. Good range of food and drinks and the staff were very good. A super place to break your day.

Slow service for taking plenty orders. 4 staff behind the till. So not sure why placing an order was so slow.

Absolutely appalling service, don't bother unless you have an afternoon to waste being ignored by the counter staff.

Always go here for a coffee as nice atmosphere & happy to be here on my own. Staff very friendly

A busy Costa but never so busy you feel crowded, staff are friendly efficient and polite, well appointed shop, customers are a better type than the Costa shops near bye too, only gripe is costs for drinks and food a little high but it's a lot better than any of the Costa shops in the area based on staff quality, busyness of shop and type of customers in the shop, way better.

Pleasant coffee shop but the WiFi hasn’t worked for months and the mobile signal is poor

Very disappointed, the new hot milkshakes overpriced and taste like vomit, comparing to the ones, I have tasted in Crawley shopping mall, people don’t have enough training and passion to make them , tasted very sugary and way to sweet , bad balancing, I almost vomited myself, end up throwing the drinks up on the way out, you can’t charge that kind price , I stick to the Starbucks, same price 3 times better quality ..

Hi, I rarely leave reviews, however on this occasion, the customer service was so outstanding. I felt the need to announce it. Carmella was the most upbeat and engaging barista I have ever been served by. She was present,and on the ball. She promoted the company in a positive way. This employee should be treasured. Her infectious enthusiasm seemed to permeate the other staff members. 11/10

Poor service, a smile wouldn’t go a miss, spilt drinks whilst serving, never apologised, no wipes to clean up mess, had to clear own table before sitting down, more interested in doing collections then serving customers in queue, nearly walked out, nice coffee though.

Maybe ok I don't like their coffee.

Spruced up premises to enjoy your favourite hot drink and great selection of snacks.

Wow !! This establishment has had a refit and looks so much more up-market. Same products, which are pretty good, but the atmosphere and service have really improved. Since the refit, the atmosphere created by the staff is so much more welcoming, and this is really appreciated. TEN stars from this reviewer...

Much improved after the makeover. Still lacking in natural light, but they can't do much about it. Now they just need to keep it looking nice. Only issue was the member of staff only offered medium or large drinks. Obviously trying to upsell from regular!

The staff here is very friendly and kind. I am a regular customer here and I would recommend it for sure! I had a flat white the other day and it’s was so damn good. Worth visiting

Very clean, renovated caffe , friendly staff and excellent service.

Worst Costa I've ever been in. Ordered a hot chocolate, asked both ladies if they could call me up when it was ready as I had luggage. 20 minutes went by, nothing. Went up to the counter and the man making drinks was friendly and apologetic, obviously hadn't been told to even make my drink. Both ladies at the till were useless and unfriendly and just about gave me a refund. It all seemed to be a mess and I was very unimpressed.

Horrible experience. Whoever the owners are, left their two employees, one on their first day it seemed and the other a very kind girl who was doing everything as well as dealing with customer complaints. Her name is Yasho, she was incredible and so apologetic, she tried to resolve every situation but unfortunately being on her own that was absolutely impossible. As for the other girl she was very polite and apologised for the delay on the till but she should not be put on till without proper supervision or training. I work at Starbucks and I thought the service was absolutely disgraceful. The two owners then came out and started helping as if nothing happened and there weren’t a queue of unhappy customers. This costa is horrific and I will never go here again. Also THEY TAKE MISTAKES OUT OF THE EMPLOYEES PAYCHECK. Maybe if you actually were present on shift to help these two lovely girls there would be any mistakes.

Worst Costa I've ever visited. Awful. Staff didn't have a clue. One poor older staff member seemed like she carried the rest and looked totally fed up. Cold coffee, drinks mixed up , wrong food. A comedy of errors. Won't bother again, especially with so many independent coffee shops to choose from..

No paper or soap: Dirty toilets: told by batista in charge there was no fresh soap/paper replacement in the building: What do the staff use to clean their hands? Potential hub for spreading diseases? Long queue: tetchy staff: poorly served drinks - NEEDS IMPROVEMENT!

Terrible service took me 30min + to get coffee. Only Two staff. Do not have time to review for 100 characters long

Now desperately needing a shop refit to new look it. It's now looking quite tatty inside in the fixtures and fittings. Lots of staff in training here now, with lots of the experienced regular staff having now moved on elsewhere. Sadly this meant I've experienced cold food where it should be hot. They've reached my three strikes and you're out here on cooked food. Let me down three times. So I feel why should I buy there anymore and likely get more cold food or stale bread on rolls. Used to be very good here, but now I'm tending to largely avoid. I'm sure once the staff are better trained it will be better. In the mean time don't really see why I as a customer should suffer in paying good money for poor service and quality of food. Like my hot food being left out by side of cooker to get cold. While they served other people. Not on.

I had a sandwich, no plate was offered, service was not good

Went to costa this morning trainee staff (didn’t catch her name) who severed me at the till was lovely however another member of staff which I believe was called Chantelle was incredibly rude to other costumers as well as making her friend a coffee instead of customers orders and then had a chat instead of helping others make the drinks, aswell as this she also was incredibly rude to trainee who was just trying to help make the drinks not very good!

Clean, efficient and cheerful, the coffee was as hoped for

Not as friendly as other Costa Coffee branches.

Sensible first thing on the morning.Nice coffee, nice staff and what you expect from Costa.

Nice place to have a quite cup of tea n a bite to eat opened nice and early

Very slow 20 minutes to get a coffee

Always good coffee and food. Friendly service as well. x

Ordered Purple One Latte but got Hot Chocolate. No time to return and rectify.

A good experience. Good staff which is the key to these places. Very clean and the mince pies were wonderful.

Best time to have my favourite roasted hazelnuts latte. Perfect as always 🏆💯💞

Coffee was ok and service amazing.

I enjoy going to this Costa, the drinks are always made well and it's a nice place to sit, have a drink and relax

Very good coffee . But little bit chilly inside ;-)

Helpful for the support, the staff go to help me so much 💗

Very nice staff, good wifi and fully compliant with Covid safety protocols

I never go. I used to purchase coffee through these until it occurred to me what a waste of money it was. Drink water instead.

Un colt de cafenea cu suficient spatiu pentru a servi o cafea sau o bautura calde insotita de ceva de mincare

Ordered cakes and drinks takeaway . No chocolate on cappuccino and no napkins for cakes - Poor service

Very nice coffee Very nice staf

Staff were quite blunt and rude, didn’t feel very welcome, made drinks wrong, were relatively quick though and clean

Good service and some very pretty ladies.

Very tasty however you have to be prepared to wait for the huge que to go down.

Coffees were lovely as usual but staff could have been a bit friendlier and lack of music made me feel like I was waiting at the dentist.

Lovely atosphere great staff, very welcoming.

I last visited this location before Covid-19. Very cosy and always nice to stop by for a quick break 😊

Love the bacon bap & decaf latte

It's a Costa coffee shop. Consistently great coffee. Consistent friendly staff. Very strict adherence to Covid rules, face covering, social distancing and gloves. Open on a Sunday. Go support your local businesses.

Muy rico el café☕y la reposteria🍩🍪🍰

Lovely staff....but no choice of food. Apparently due to eat out to help out sandwiches etc are limited and no vegetarian options at all. Maybe ok on other days.

Friendly, nice atmosphere, good coffee.

They got a good coffee and cake, staff is always nice.

Excellent - nice atmosphere great staff - bit noisy at times

Not many people in. I think it needs a makeover

One of the best Costa Coffee shops - fast and friendly staff, fast service and clean tables.

Easy professional service good atmosphere

Great! Typically Costa's...great coffee and good service..

Your baristas are beautiful. If any are single please know my son micheal (48) is single and looking for companionship.

A good example of the brand. Friendly and competent staff.

Carrot cake was good, moist, but not enough icing. There's a couple of tables by the window that are cosy at 10am with the morning aun coming from the top of the highsl street.

Can be busy sometimes but service is usually quick and seating available. Nice got chocolate and food

Friendly helpful staff and quick service (Sunday afternoon)

Need to improve the WIFI Never give you the code you have to ask

One of the nicer one's...in my opinion..

Wonderful employees but just an average cafeteria...

My last 3 visits .twice been over charged as have the breakfast toast with coffee has been put through normal not as breakfast deal .also one member of staff on one acassion crouching down behind counter on phone and on my return today the same member of staff on her phone .

Ottimo per colazioni e spuntini

Bigger than it looks on the outside. Good coffee and hot chocolate options. Some milk alternatives available

A favourite, most of my experiences here have been very pleasant and positive! Keep up the good work guys❤

Friendly comfortable cafe drinks always hot and served with a smile

Very clean and the staff are very friendly and welcoming.

Great to have coffee with a friend 🤗

STOP Ask yourself: why am I reading an online review of Costa Coffee shop? Is my life so slow that I feel the need to write one when Uncle Google prompts me? It's a branch of one of the most tightly controlled franchise operations in the world. If it isn't exactly the same as any other Costa Coffee the manager has probably already been sacked. You get what it is. Coffee, pre-packed food and knackered, dimly lit interior. Simples

Staff friendly environment could be better.

What can I say, it's a coffee shop. Even tho i don't drink coffee the tea is ok. What aren't there any 'tea'shops.....

I like the atmosphere, the coffee is good and love the sandwichs.

Always like a Costa coffee and a cake very nice thanku guys and always a smile most important great work thanku

Good service. Lovely staff. Busy and a bit overpriced

Just a few brief comments :- Counter service OK but Lattee coffee, watery and nothing special. The decor is quite nice with a view over the A23 and the car park. My one complaint is why play the execrable music all the time? Not only is the music awful but it is far too loud! I am sure most customers find the music intrusive and unwelcome.

Nice coffee but service could be better.

Coffee slightly weak. Otherwise nice place.

Very Helpful Staff, A comfortable place to enjoy Good Coffee and Food

Good service Clean tables Polite staff Queue not to bad , service with a smile ! Hot chocolate looked good ( my daughters ) My latte was lovely and hot. Xx

Slow service yet very quiet time. Forgot stuff to

Staff are very friendly. Service is usually good.

Love Costa. But always seems to be a queue here,service slow,staff are fine, maybe it's the layout, everytime it's a wait.

Staff were really chatty, polite and efficient. We will return!

Good for a coffee but can get busy.

Food was Ok. Good and served promptly. But the coffee!! How can it take so long to make two cups of coffee? And don't use the table near the door- locals must live in fields or have butlers to close doors behind them.

Good hot chocolate. Ask it to be a bit stronger and it's delicious...

Eida and team are quite good and helpful

Just like all other Costa coffee shops

Not the fastest service sadly. Solid brand coffee experience.

they have good coffie for daily use :)

A nice place to go after a visit to the cinema. Good coffee and a great choice of cakes, and other treats

Standard Costa. However it's an awkward layout meaning people need to squeeze past the counter.