Costa Coffee in Crawley

Costa at Gatwick North. Surly service. Not great.

Incorrect rooms, inpatient service and run out ingredients at the resturant."

Wednesday morning 25th September we visited this branch of Costa, which is located in the Premier Inn at the North Terminal in Gatwick, where we had spent the previous night. We found a place to sit then one of us went to the counter to order two flat whites, £3.95 each. When paying went to add to our reward points (beans) but we were told the reward scheme did not operate here as it was a franchise. They are working on it and are hopeful that they will included in the loyalty card scheme soon. While waiting for the coffees to be prepared it was an opportunity to look around the place. The fridges and cabinets were very well stocked with sandwiches, paninis, snacks, cakes, cookies and more. The serving and food area was clean and well maintained. Our coffees, when prepared, where how they should be, they were the correct temperature and full of flavour. The Coffee shop is open twenty-four hours, as advertised in the lifts and about the building.

Visit quite regularly, mostly good. Customer service and drink quality is dependent on the person serving. But I have never had to complain

Usually Costa. Nothing special.

This is not in the Sofitel hotel, it is on the 1st floor of the Premier Inn next door.

Location: Premier Inn London Gatwick Airport, North Terminal It's an independent & franchise store. Located on the 1st floor of the Premier Inn Gatwick North Terminal, not Sofitel Hotel! This store is not participating in all of the Costa UK promotions but follows high brand standards to exceed your coffee experience. Ask staff for more details. Opening times: 24h, 7 days a week

Was looking to buy some coffee and cakes but staff didn’t acknowledge us for around 5 minutes! Pretty shocking considering my family and I were the only ones waiting! There were around 4 staff members behind the counter, of which none had even acknowledged we were there! Even when we walked off they didn’t realise we had left. Do not recommend.

LOCATION is in Premier Inn Reception. The position on google maps and the Costa app is wrong. Despite the name it is not in the car park.

Went there for morning coffee and breakfast. Both were very good and prices were not too expensive..

Went to Costa Coffee for for a coffee while waiting to be picked up. Both the coffee and the service were great.