Costa Coffee in Crawley

Whilst the food and drink was of average standard, I found the staff to be a bit off and abrupt. I was moaned at for queuing the wrong way though there was no signage and multiple people just seemed huddled at the till. I was then given an odd look for not taking my tray and had to explain I was still waiting some of the food. I won’t be rushing back to use them

Loved their iced drink menu. Staff not very friendly.

Thank you Adam for providing great service today. I don’t normally visit this Costa however I was surprised at how efficient it was and it was lovely to see a very friendly and attentive employee working today. thanks Adam! 5 stars

Standard Costa store. Nothing special but the coffee is fine.

Convenient and comfortable. Service is prompt, efficient and pleasant. Recommended.

STAFF AND ESPECIALLY THE MANAGER AT THIS STORE TAKE A LOOK AT THE PICS, ILL BE CONTACTING YOUR HEAD OFFICE ABOUT STAFF AND TODAY'S MANAGER AFTER THE DISGRACEFUL SERVICE AND PERFORMANCE, REFUSED A BLOODY LARGE CUP AND A BIT OF HOT WATER??? REALLY, WELL ITS TIME TO PUT THE SPOTLIGHT ON AN AWFUL STORE, AWFUL STAFF AND A MANAGER THAT REALLY SHOULD BE ELSEWHERE INSTEAD OF LOOKING AFTER STAFF OR SERVING THE PUBLIC.

The costa coffee in lower County mall is a very appealing place. I ordered a flat white and Cortado and it was nice and strong.I was really craving coffee. Staff there are lovely and understanding. The man who served me who sounded quite posh was excellent. There's nothing like freshly ground and organic coffee that tastes strong and great. This is the place to bring your friends along in Crawley. I know it's another franchise but they are a good one. 👍 keep up the good work costa crawley. One improvement I would recommend is if they could just please mix the syrup in the drinks for example when I ordered a hazelnut latte during the Christmas period, it was a bit bitter from the top and and too sweet from the bottom. So remember to mix your coffee if it's falvoured well using the stirrers. Other than that I see nothing wrong with Costa crawley, they have a good range of options as well like their cheese and bean toasty or gingerbreadmen over Christmas.

It's a Costa, identical to every one in the country.

I love their coffee. Nice and clean too.

very rude till ladies they don't pay attention if customers give their instructions

Lower Costa in the shopping centre. Appalling service from rude staff who couldn't be bothered to get up and serve me. They were too busy sitting down and chatting. When I asked for the managers name the tall lad swore at me. I had to walk out. Disturbing behaviour from a very odd Costa

I was there when A.Perry was rude to the Costa staff who are not only friendly, but kind and helpful. By the looks of A.Perry’s other comments, she’s just out for a free coffee!

Always lovely and fast service, looks clean

Server who had a bad earache was very friendly and efficient. Server with the tattoo on her forehead was on her phone a lot even though there was a long queue notably when the Manager was not in sight.

Cleaning tables seems to be an alien concept here..

Popped in for a quick cuppa while waiting for the shops to open, tea was good, cake was good 😊

Very good service and very good coffee

Nice food and drink and good service but really let down by the standards of cleaning see photos

Disappointed that you don't sell packets of mini waffles they are my favourite, big one's are not nice to share please bring them back

Very poor coffee from there was like it was made with toilet water not drink from here

Over charged and staff seemed unwilling to do anything about it and said the automatic till system must be right. Offers advertised in store not applied. Won't visit this branch again

The staff at Food Court Costa Coffee is amazing and very friendly. I have been to this location quite a few times and I have always found them to be very polite and always has a smile. Great team. Keep up the good work.

Great staff manager is a total dude really nice guy and great coffee fast service a Costa to be proud of

Love Costa. Simply the best coffee on this planet

Great food but staff member sneezed in hand then touched food, not impressed

Very officiant as they were very busy.

Very friendly staff, new manager making a big difference.....

Good for a lite snack at lunchtime

Hi. 4 Stars for a pleasant visit!...👍

Staff here are always happy and smiley. They put up with a lot.of idiots I am sure but fair play they smile and carry on

Lovely friendly staff always so busy, you need patience waiting to be served. Very helpful staff.

Excellent customer service, staff ard friendly and helpful

In Gatwick landside departures Service is very nice and the coffee too

Really nice touch as we recieved a mini chocolate with each coffee. Was busy as it was a Saturday and the staff were rushed off their feet, but still smiled and was friendly.

Nice, local, good food and service. Bit small

Wich they had bigger cups available for the fappies food can very from day time day don't belive its as fresh as it could be and don't like the change in there app

Standard Costa coffee shop. There seemed to be a bit of a wait despite it being not that busy

Young lad called Casper in Crawley , County Mall shop was up to his eyeballs but took time to check out allergy files for the drink my son wanted , for peanut allergy info - He was very busy , but took me aside , introduced himself to me , and explained he'd be very happy to help , telling me he'll wash everything he'd be using to make the drink , to ensure no cross contamination . This kid is an absolute credit to his Company , no whinging , no whining, no eye rolling , just happy to help , even when clearly busy and under pressure 👍

Not really friendly. Disappointed.

Top class service!!! Great costumer service!!!

Great experience, re-made a coffee as the milk was off (noticed before even giving it to me which was a great!)

Love it here! Friendly and fast service! Ample room to sit, comfy quiet place to work a bit with a coffee in hand. Tasty food too. They do hot meals as well as cakes.

Love the coffee staff are friendly an polite

Clean, staff friendly. Obviously going there too often as they are remembering what I have. That's lovely and shows they run a friendly place.

Great little Costa with excellent service.

Lovely day Lovely chat best hot coffee in Crawley

I guess you new Barista should know the difference Latte and Latte Macchiato.I do not prefer putting shots on top after pouring milk which makes coffee called Latte. Thanks (Old review 5 Star)Very nice and kind staff. Quick and clean service. Loved to visit and willing to make it my regular place for afternoon coffee.

Disgusting can’t make tea or coffee to save your life. Staff act like someone died

It was a birthday coffee with a friend it was a lovely but they need air conditioning was a bit stuffy

Well done. Always good. Best flight white in Crawley

Very friendly, very helpful. Great range of food and drinks to choose from and enjoy.

Great coffee and friendly staff

Amazing oat milk chai latte nice environment

Enjoy the visits, just if tables can be cleaned more often.

Know what your getting. Better than starbucks

Great coffee here, bit busy sometimes but got friendly environment around.

As any Costa, usual fare, clean and tidy as any, usually a seat to be had

Staff are always nice to speak to and they are still happy to serve when you standing there for 5 mins choosing what to have as they have so many options 🤤

It's a Costa and like all costas they do good coffee

Quite busy, lovely coffee as always, noticed a lack of masks in the currant climate, staff friendly

Went in yesterday lunchtime. Quite busy but very efficient service.

It has a very nice cosy feel and there is plenty of seating. The staff are always friendly and helpful and the drinks are very nice.

Delicious hot drinks and comfortable sitting

Not impressed the day I was there...two guys doing the serving...confused at what they supposed to be doing

It's a nice services to take a break kids really enjoyed

Always great coffee, great service.

Recently the staff in Costa just do not listen to your order and keep getting it wrong. Various locations not just this one

Very good little costa, staff always friendly and helpful. Makes a great soya hazelnut latte. Great for people watching as well

Sat in for a drink, staff are friendly, shop clean.

Not my usual haunt but pleasing nonetheless. Good selection of sandwiches and toasties. The baristas were attentive and coffee was decent as well.

The best coffee, nice atmosphere

You've seen it all before. Another Costas like all the other Costas. This one doesn't stand out particularly but if like me, you enjoy this type of place you certainly won't be disappointed.

Brilliant service as always its a must

Yarin yine bir kahve icmeye gidecen fena degil

One of the best and make a Smashin gingerbread latte

Felt comfortable. Well spaced and clean. Coffee could have been better, had to take my cappuccino back to be redone and it wasn't much better.

Always good at Costa: keep us going along whenever we are on a move!!!

A toilet open even though drinks and snacks have to be taken outside, memorial gardens 2 mins away so can sit on a bench on a nice day and enjoy :)

It's a coffee shop, like most other coffee shops it is takeaway only.

Great service and socially distanced.

Good service and clean tables but the place is gloomy and dark inside.

Friendly service and good coffee and cakes.

Amazing deals, bit pricey but worth it

Good social distancing in store, cleaning and hand gel. Friendly, helpful polite staff.

Excellent service the stuff always friendly and smiling

Went to buy coffee to take away just after 2nd lockdown began. Covid 19 measures not in place as far as i was concerned. There were 3 people sitting on wall outside smoking and drinking coffee in the designated covid 19 exit route.

Staff were lovely smiley and happy,, coffee was great as always

There is not many seats in the cafe

Great coffee confused staff re Covid measures

Clean good service and staff as you would expect from Costa

Amazing place to go to chill out and relax and enjoy great coffee and great service .

Social distanced tables could be done better.

Nice coffee but service could be friendlier.

Not so keen on the social distancing but staff were friendly and helpful in a well organised restaurant and clean toilet

Laura the assistant manager is worse manager I have seen costa so far . Customer service is so lacking and no empathy. I have decided not to come here but had to stop this occasion. Not surprised that every time I visit that they have terrible service never would visit again. Should’ve stocked to my instincts.

It was quiet and convid 19 health and safe was there

I feel amazing, and the later is the best!!!!

It's an ok place staff are not always polite and they always seem rushed however some of the staff r very plesent

Not a fan sorry just think StarBucks is more my type. Don't let me put you off though, i ain't big on coffee

Visited the crawley branch good social distancing here staff really friendly & helpful pd £5 for tea , coffee & 2 toasties so very good value