Based on 813 opinions finded in 2 websites
Based on 813 opinions finded in 2 websites
Nº 183 in 263 in Crawley
Nº 39 of 48 Other cuisines in Crawley
Opinions
Whilst the food and drink was of average standard, I found the staff to be a bit off and abrupt. I was moaned at for queuing the wrong way though there was no signage and multiple people just seemed huddled at the till. I was then given an odd look for not taking my tray and had to explain I was still waiting some of the food. I won’t be rushing back to use them
Stewart Neve . 2024-10-28
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Loved their iced drink menu. Staff not very friendly.
Miruna Stoica . 2024-10-12
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Thank you Adam for providing great service today. I don’t normally visit this Costa however I was surprised at how efficient it was and it was lovely to see a very friendly and attentive employee working today. thanks Adam! 5 stars
Martyna FB . 2024-08-26
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Standard Costa store. Nothing special but the coffee is fine.
Mark T . 2024-06-27
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Convenient and comfortable. Service is prompt, efficient and pleasant. Recommended.
Baileysdad Evans . 2024-05-15
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STAFF AND ESPECIALLY THE MANAGER AT THIS STORE TAKE A LOOK AT THE PICS, ILL BE CONTACTING YOUR HEAD OFFICE ABOUT STAFF AND TODAY'S MANAGER AFTER THE DISGRACEFUL SERVICE AND PERFORMANCE, REFUSED A BLOODY LARGE CUP AND A BIT OF HOT WATER??? REALLY, WELL ITS TIME TO PUT THE SPOTLIGHT ON AN AWFUL STORE, AWFUL STAFF AND A MANAGER THAT REALLY SHOULD BE ELSEWHERE INSTEAD OF LOOKING AFTER STAFF OR SERVING THE PUBLIC.
JOHN HADLEY . 2024-05-03
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The costa coffee in lower County mall is a very appealing place. I ordered a flat white and Cortado and it was nice and strong.I was really craving coffee. Staff there are lovely and understanding. The man who served me who sounded quite posh was excellent. There's nothing like freshly ground and organic coffee that tastes strong and great. This is the place to bring your friends along in Crawley. I know it's another franchise but they are a good one. 👍 keep up the good work costa crawley. One improvement I would recommend is if they could just please mix the syrup in the drinks for example when I ordered a hazelnut latte during the Christmas period, it was a bit bitter from the top and and too sweet from the bottom. So remember to mix your coffee if it's falvoured well using the stirrers. Other than that I see nothing wrong with Costa crawley, they have a good range of options as well like their cheese and bean toasty or gingerbreadmen over Christmas.
Bismah Irfan . 2024-04-14
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It's a Costa, identical to every one in the country.
Tony Holden . 2024-04-03
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I love their coffee. Nice and clean too.
Mark Hopgood . 2024-03-24
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very rude till ladies they don't pay attention if customers give their instructions
Tuba Asif . 2024-03-15
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Lower Costa in the shopping centre. Appalling service from rude staff who couldn't be bothered to get up and serve me. They were too busy sitting down and chatting. When I asked for the managers name the tall lad swore at me. I had to walk out. Disturbing behaviour from a very odd Costa
A Perry . 2024-01-03
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I was there when A.Perry was rude to the Costa staff who are not only friendly, but kind and helpful. By the looks of A.Perry’s other comments, she’s just out for a free coffee!
Arturo Bugaoan . 2024-01-03
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Always lovely and fast service, looks clean
Sonia Kailia . 2023-12-25
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Server who had a bad earache was very friendly and efficient. Server with the tattoo on her forehead was on her phone a lot even though there was a long queue notably when the Manager was not in sight.
Jacqueline Stirling Jones . 2023-12-15
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Cleaning tables seems to be an alien concept here..
Tracy . 2023-12-08
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Popped in for a quick cuppa while waiting for the shops to open, tea was good, cake was good 😊
Zoe Carter . 2023-10-16
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Very good service and very good coffee
stephen brown . 2023-10-06
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Nice food and drink and good service but really let down by the standards of cleaning see photos
Marc . 2023-08-30
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Disappointed that you don't sell packets of mini waffles they are my favourite, big one's are not nice to share please bring them back
Sue Elliott . 2023-08-24
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Very poor coffee from there was like it was made with toilet water not drink from here
Len Osullivan . 2023-08-04
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Over charged and staff seemed unwilling to do anything about it and said the automatic till system must be right. Offers advertised in store not applied. Won't visit this branch again
Bruce Goodwin . 2023-07-02
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The staff at Food Court Costa Coffee is amazing and very friendly. I have been to this location quite a few times and I have always found them to be very polite and always has a smile. Great team. Keep up the good work.
Rohit Naiker . 2023-06-14
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Great staff manager is a total dude really nice guy and great coffee fast service a Costa to be proud of
Katelyn_my Life xox . 2023-01-26
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Love Costa. Simply the best coffee on this planet
Jeanette miller . 2023-01-18
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Great food but staff member sneezed in hand then touched food, not impressed
Sandy Gabriah . 2023-01-16
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Very officiant as they were very busy.
Yvonne Whittick . 2023-01-16
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Very friendly staff, new manager making a big difference.....
Sean Devine . 2023-01-11
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Good for a lite snack at lunchtime
paul salmon . 2022-12-30
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Hi. 4 Stars for a pleasant visit!...👍
Ric Olie . 2022-12-13
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Staff here are always happy and smiley. They put up with a lot.of idiots I am sure but fair play they smile and carry on
John W . 2022-12-13
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Lovely friendly staff always so busy, you need patience waiting to be served. Very helpful staff.
Tony Satchell . 2022-12-03
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Excellent customer service, staff ard friendly and helpful
sue baxter . 2022-12-02
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In Gatwick landside departures Service is very nice and the coffee too
Fernando de Freitas . 2022-11-20
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Really nice touch as we recieved a mini chocolate with each coffee. Was busy as it was a Saturday and the staff were rushed off their feet, but still smiled and was friendly.
shaun copeland . 2022-11-13
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Nice, local, good food and service. Bit small
Imran 1986 . 2022-11-02
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Wich they had bigger cups available for the fappies food can very from day time day don't belive its as fresh as it could be and don't like the change in there app
Ian Sexton . 2022-10-31
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Standard Costa coffee shop. There seemed to be a bit of a wait despite it being not that busy
Peter Quenault . 2022-10-21
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Young lad called Casper in Crawley , County Mall shop was up to his eyeballs but took time to check out allergy files for the drink my son wanted , for peanut allergy info - He was very busy , but took me aside , introduced himself to me , and explained he'd be very happy to help , telling me he'll wash everything he'd be using to make the drink , to ensure no cross contamination . This kid is an absolute credit to his Company , no whinging , no whining, no eye rolling , just happy to help , even when clearly busy and under pressure 👍
G-Ranger . 2022-10-09
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Not really friendly. Disappointed.
Arya Sampurna . 2022-10-01
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Top class service!!! Great costumer service!!!
Claudio Melim . 2022-08-31
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Great experience, re-made a coffee as the milk was off (noticed before even giving it to me which was a great!)
Kieran Coker . 2022-08-31
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Love it here! Friendly and fast service! Ample room to sit, comfy quiet place to work a bit with a coffee in hand. Tasty food too. They do hot meals as well as cakes.
Marcell Felletar . 2022-08-25
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Love the coffee staff are friendly an polite
SAMANTHA HATTON . 2022-08-18
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Clean, staff friendly. Obviously going there too often as they are remembering what I have. That's lovely and shows they run a friendly place.
Linda Amos . 2022-07-23
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Great little Costa with excellent service.
Jayne Parker . 2022-07-20
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Lovely day Lovely chat best hot coffee in Crawley
paul hemming-binks . 2022-06-11
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I guess you new Barista should know the difference Latte and Latte Macchiato.I do not prefer putting shots on top after pouring milk which makes coffee called Latte. Thanks (Old review 5 Star)Very nice and kind staff. Quick and clean service. Loved to visit and willing to make it my regular place for afternoon coffee.
Abrar Pinjara . 2022-06-11
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Disgusting can’t make tea or coffee to save your life. Staff act like someone died
LW . 2022-06-05
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It was a birthday coffee with a friend it was a lovely but they need air conditioning was a bit stuffy
Mycall Ebanks . 2022-05-18
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Well done. Always good. Best flight white in Crawley
Ziyad Guliyev . 2022-05-15
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Very friendly, very helpful. Great range of food and drinks to choose from and enjoy.
A S . 2022-05-08
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Great coffee and friendly staff
Roxy Forr . 2022-04-30
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Amazing oat milk chai latte nice environment
Shilpa Patel . 2022-04-26
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Enjoy the visits, just if tables can be cleaned more often.
Fabio Orlando . 2022-04-05
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Know what your getting. Better than starbucks
Patricia Mcallister . 2022-03-20
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Great coffee here, bit busy sometimes but got friendly environment around.
Enio Sousa . 2022-03-04
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As any Costa, usual fare, clean and tidy as any, usually a seat to be had
tamzin . 2022-02-20
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Staff are always nice to speak to and they are still happy to serve when you standing there for 5 mins choosing what to have as they have so many options 🤤
Lord Liam Richmond . 2022-01-28
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It's a Costa and like all costas they do good coffee
David Newcombe . 2021-12-09
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Quite busy, lovely coffee as always, noticed a lack of masks in the currant climate, staff friendly
Simon Edwards . 2021-12-05
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Went in yesterday lunchtime. Quite busy but very efficient service.
John Hind . 2021-11-17
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It has a very nice cosy feel and there is plenty of seating. The staff are always friendly and helpful and the drinks are very nice.
Vincent O'Donoghue . 2021-10-17
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Delicious hot drinks and comfortable sitting
aqeel ahmed . 2021-10-11
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Not impressed the day I was there...two guys doing the serving...confused at what they supposed to be doing
Gary Mather . 2021-09-16
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It's a nice services to take a break kids really enjoyed
cook with Dar . 2021-08-24
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Always great coffee, great service.
Àlison Medcalf . 2021-08-15
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Recently the staff in Costa just do not listen to your order and keep getting it wrong. Various locations not just this one
Jane Denyer . 2021-08-08
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Very good little costa, staff always friendly and helpful. Makes a great soya hazelnut latte. Great for people watching as well
Christian Collins . 2021-08-08
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Sat in for a drink, staff are friendly, shop clean.
Lisa Jones . 2021-08-08
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Not my usual haunt but pleasing nonetheless. Good selection of sandwiches and toasties. The baristas were attentive and coffee was decent as well.
Shak Malik . 2021-08-06
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The best coffee, nice atmosphere
Monika Migdalska . 2021-07-30
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You've seen it all before. Another Costas like all the other Costas. This one doesn't stand out particularly but if like me, you enjoy this type of place you certainly won't be disappointed.
Gerry Chick . 2021-07-30
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Brilliant service as always its a must
Daniel Craig . 2021-07-23
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Yarin yine bir kahve icmeye gidecen fena degil
Süleyman Metin . 2021-07-16
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One of the best and make a Smashin gingerbread latte
Ryan Langridge . 2021-06-30
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Felt comfortable. Well spaced and clean. Coffee could have been better, had to take my cappuccino back to be redone and it wasn't much better.
Michael . 2021-06-17
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Always good at Costa: keep us going along whenever we are on a move!!!
Damian Izugha . 2021-06-04
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A toilet open even though drinks and snacks have to be taken outside, memorial gardens 2 mins away so can sit on a bench on a nice day and enjoy :)
wendy b . 2021-04-28
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It's a coffee shop, like most other coffee shops it is takeaway only.
Brian Keating . 2021-02-06
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Great service and socially distanced.
John Wainwright . 2020-12-26
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Good service and clean tables but the place is gloomy and dark inside.
dark fash898 . 2020-12-16
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Friendly service and good coffee and cakes.
Robert Shepherd . 2020-12-11
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Amazing deals, bit pricey but worth it
Lisa Eagle . 2020-12-11
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Good social distancing in store, cleaning and hand gel. Friendly, helpful polite staff.
Tricia . 2020-12-07
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Excellent service the stuff always friendly and smiling
Dave Peters . 2020-11-17
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Went to buy coffee to take away just after 2nd lockdown began. Covid 19 measures not in place as far as i was concerned. There were 3 people sitting on wall outside smoking and drinking coffee in the designated covid 19 exit route.
Roderick Dykes . 2020-11-11
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Staff were lovely smiley and happy,, coffee was great as always
Ali Loughton . 2020-11-03
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There is not many seats in the cafe
David Ashley . 2020-11-03
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Great coffee confused staff re Covid measures
Sita Sharp . 2020-11-02
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Clean good service and staff as you would expect from Costa
Peter Richardson . 2020-10-22
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Amazing place to go to chill out and relax and enjoy great coffee and great service .
Aj Hawkfield . 2020-10-15
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Social distanced tables could be done better.
George Dymock . 2020-09-27
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Nice coffee but service could be friendlier.
Rebecca chivers . 2020-09-20
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Not so keen on the social distancing but staff were friendly and helpful in a well organised restaurant and clean toilet
mchawkins1 . 2020-09-18
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Laura the assistant manager is worse manager I have seen costa so far . Customer service is so lacking and no empathy. I have decided not to come here but had to stop this occasion. Not surprised that every time I visit that they have terrible service never would visit again. Should’ve stocked to my instincts.
758madhua . 2020-09-03
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It was quiet and convid 19 health and safe was there
Faye Taylor . 2020-08-18
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I feel amazing, and the later is the best!!!!
Morariu Mihnea . 2020-08-17
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It's an ok place staff are not always polite and they always seem rushed however some of the staff r very plesent
Reuben Farhall . 2020-08-16
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Not a fan sorry just think StarBucks is more my type. Don't let me put you off though, i ain't big on coffee
Epic Phill Travel Vlogs . 2020-08-15
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Visited the crawley branch good social distancing here staff really friendly & helpful pd £5 for tea , coffee & 2 toasties so very good value
Diane Hanson . 2020-08-14
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I have seldom been to a Costa with more miserable, slow staff. I stood at the counter for 7 minutes before I asked one of the two men who were chatting to serve me. With a raised eyebrow he condescended to take my order. I received tea instead of coffee and when I remonstrated was told not to shout (I wasn’t) I was thrown a cup of black coffee and when I asked for milk I accidentally spilled a couple of drops on the floor. The look on the girls face said it all. The customer next to me also complained about the slow service he said “it’s always like this in here”. Honestly the worst place I have been to in ages. The toilets were clean as was the shop but the staff were plain awful.
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We hired the bar for a party, they are really accommodating. We had a live band. Brilliant night and brilliant atmosphere. Thoroughly recommend. Lovely ladies behind the bar.
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