W Hamond Tea Rooms and Cafe in Scarborough

Very friendly staff and nothing was too much trouble.i had afternoon tea which was nice.no wow factor but it was ok.plenty of tea which was nice and hot.

We were so glad to stumble across this tea rooms. It’s above the jewellery shop so doesn’t stand out from the road. You walk through the shop and up the stairs. There were 6 of us (including two young children) and they had the perfect table to sit all of us together. There are two seating rooms so don’t assume you can’t get seated if it looks full, as there is another room. The food was absolutely lovely and the staff were so friendly, welcoming and accommodating. I definitely highly recommend it.

Quaint afternoon tea for two. Very friendly staff, great range of cakes and sandwiches. Beautiful tea room. Hight recommend.

Having walked past the jewelers many times we didn’t realise there was a tearoom above it. Wow what an amazing place. Food was excellent freshly, prepared and very tasty. Nothing was too much trouble and the staff were so helpful. A tearoom which we will definitely be visiting again

After discovering this hidden gem by accident last year we have to say this is now our go to tea room when visiting Whitby. The food and service were exceptional and the staff made a fuss over my 8 year old daughter who enjoyed her own mini afternoon tea ! Nothing was too much trouble, the sandwiches, cakes and scone we had were divine and we were greeted like old friends! Safe to say we’ve already booked for next Feb!.

Lovely cafe above interesting jewellers. We had a delicious breakfast - cooked to perfection. The staff were lovely too. The cakes in the cabinet looked very tasty.

Despite living in the area, I’ve never been here before. That will now change. Set above the jet shop, this is a little gem (see what I did there?). I ordered Moroccan mint tea to soothe an upset stomach and threw in a scone to give it something else to grumble about. Both were superb. The adjacent table was astonished when their food came as both plates were piled so high. This place is a diamond (okay I’ll stop now).

Visited this tea room three times whilst in Whitby, it was lovely. I had the crab sandwich which was simple and delicious, and the other times I had a jacket potato and some cheese scones, all of which are very tasty. The cafe was a lovely atmosphere and the ladies who work there are very friendly and helpful, this tea room just felt really reliable and you knew whatever you ordered was going to be nice. Highly recommend this place :) Oh and the cakes looked fab too!

The ginger loaf was so good I came back the next day for more! And the coffee was good too :-) Thank you for the recipe!

Trying to find shelter from the heavy downpour and came across this tea place above a jewellery shop very near to the steps leading up to Whitby Abbey. Had one cream tea which came with a pot of jam and cream,both of a reasonable amount and a pot of Earl Grey tea with extra water provided . Scones were big and moreish. We also had an extra fruit scone with butter. Friendly service and a nice rest indoors.

Came here for lunch . Lovely tearoom and friendly staff. I had the quiche of the day which was cheese and tomato and was delicious. Hubby and son had sandwiches which they both enjoyed. Lovely peaceful place to come to get away from the busy streets. Would recommend and would definitely come back.

We have visited this tearoom before for lunch many times and have always found it very good. However after the experience we have just had we will never go again. It took 15 minutes for the young waitress to take our order and it was 35 to 40 minutes for our order of 2 cold salads to arrive despite there being only one order before us and very few people in the cafe. When the salads arrived we asked for hot water for our tea which never arrived. When we were asked how our lunch had been, we raised the above issues and the young waitress was extremely rude and lied about bringing extra hot water. Slow service could be overlooked but we will not accept being lied to. Won't be going again.

Delicious scones! We had a perfect pot of Earl Grey and an English breakfast tea. Service was friendly and quick. It’s lovely to gaze out of the upstairs windows at the constant stream of passers by. Most other cafes were packed, so this felt like a secret tearoom above a gorgeous jewellery shop. The fruit and cheese scones had obviously been baked that morning and the cream was thick and plentiful. The loos were really nice too!

Service particularly slow, it took them 10 minutes to come and take our order and they had very few covers; it then took them half an hour to deliver our breakfasts by which time our tea had gone cold. The breakfast itself was underwhelming. Given how long we had waited I was disappointed to find the bacon and sausage were tough (they’d obviously been heated up for some time) and the egg not properly cooked on top, creating the dreaded egg booger. At no point during our visit or when we paid were we asked if we’d enjoyed our stay or if there was anything else we wanted. For an £8.50 breakfast I thought this was disappointing value and quality. The waitress attending to us most was very young and inexperienced and seemed to have to be reminded of the bare essentials of service- like providing cutlery. Sadly, to be avoided.

Fab Greek salad, tuna mayo sandwiches were really good and filling, staff are kind and thoughtful, nothing is too much trouble, definitely worth a visit.

We chanced upon the tea shop above a jet shop and were so glad we did. Very friendly staff, excellent Covid precautions and delicious cake. We arrived at the end of a busy afternoon so only a couple of cake options left but the Victoria sponge and fruit cake were both top notch. Leaf tea was appreciated. We noticed other tables having a proper afternoon tea which looked superb. We will certainly hope to return.

It was so busy in Whitby yesterday, Saturday, and most cafes were full, when we decided to try this cafe. It is upstairs in a jewellers shop and maybe they should stick to selling jewellery. We sat in a small room with one table of six people already there. We were a table of four and there were two empty tables. It took 15 minutes before the waitress took our order and nearly another twenty minutes before the cakes arrived. Drinks took a further five minutes to come. In the meantime another couple who came in after us got tired of waiting for their order to get taken and walked out. The scones were dry and obviously not fresh that day. The prices are high and it is definitely not worth a visit. Now I realise why it was the only place we found with empty tables. Avoid !!

Called in for a cup of tea away from the madding crowds a delightful tea room staff were welcoming and friendly ...indulged in a very tasty light bite hummus salad.highly recommended.

Pleasant surroundings and excellent service. We had the cheese toasty with Worcestershire sauce and tomato and vegetable soup and roll both very tasty. Average price. Would definitely visit again

Just had a plate of delicious seafood chowder here. Creamy and uber tasty. Friendly efficient service too surrounded by the most beautiful Jet jewellery and Victoriana.

Always fast and efficient service, will cater to any needs! Quite often have a brilliant lunch in the Tea Rooms

The cafe is upstairs in a traditional Jet Jewellery shop. It provides welcome warmth as you descend from the cliff top visit to the Abbey on a cold day. The coffee is good quality and you get a large slice of delicious cake (chocolate for me and carrot for my wife). The staff were very friendly and the surroundings were smart polished tables and comfy dining chairs.

This place is an amazing tea rooms, hidden away above a beautiful jewellery shop. I highly recommend this place, we came here for tea and cake and were delighted with what we had, and the price was reasonable too! The cakes are all home made (the lemon drizzle cake I had was to die for!) and the staff were so friendly and polite ☺ We'll be returning to try the other cakes

What a fantastic little tearooms, beautiful coffee and cakes. I opted for christmas cake and wensleydale cheese, it was beautiful. Lovely staff. Menu looks fantastic also it has a range of gins, wine and craft beers. Will be back.

Have popped in here for afternoon coffee and cakes quite a few times before and have always been delighted, but today was very disappointing indeed. Good service as always but the coffee was distinctly average and the scones very dry - definitely not fresh. The worst coffee shop experience of this year! The price for two coffees and scones with butter? A punchy £11.00. Come on Hamonds - you can do better than this!

So glad I finally found this little gem above Whitby Jet Jewelry shop!!!Was ready for a sit down, so managed to find this café/tea shop, and Wow was soooooo glad that we have it a try!!!!The vanilla milkshake with oodles of cream and marshmallows was THE BEST I have ever tried, and the homemade Victoria sponge cake was beautiful and moist!!!My partner in crime said it was the best coffee ever tasted, and the homemade Cheese and Chive scone was THE BEST ever tasted in his life, and he should know as he was a top chef in a previous life!!!Generous amount of milk, with pot of tea and loads of hot water too, made this a wonderful experience to remember!!!Plus the customer service is excellent, and the choice of tables makes this a place we will go back to and revisit time after time!!!

Upstairs at the jewellers close to the bottom of the steps up to the Abbey. Definitely worth a visit. Only had coffee here which was good but the food looked very good too. Friendly staff.

Lovely light bites, cakes salads etc. Not easily accessible for the disabled however. Prices are fair, food is fab and the staff very pleasant.

Whitby was bustling and we were looking for lunch. Most cafes etc looked very busy and noisy and I didn't want the hassle.We knew about the tea rooms as we have purchased jewellery from the shop before. The tea room is through the jewellers and up the stairs to the first floor. We sat by a window and looked down on the passing pedestrians to pass the time.Things were very quiet at the start and then it got busy but the atmosphere was relaxed. Service was quick and efficient, food was good and price was reasonable.

This pretty little tearoom is above W Hamond Jet Jewellers. We were only there for tea and scones but the lunch menu looked very good. The scone with jam and cream was the best I have had - and I have had a few! I'll definitely return and have lunch next time.

Although this is a cafe, you have to go through a jewellery shop to get to it. The jewellery shop itself is the original Whitby jet shopIt serves basic food. We had Whitby crab sandwiches which were actually expensive when you see what you get. They were just OK

Spotted the sign saying cafe inside jewellers,it was through the shop & upstairs,very nice cafe lots of nice pictures hanging up,clean toilet.tea was strong but you had water to weaken it,bottles of soft drinks,,they doo meals & alcahol

We came in for a quick brew and a sandwich and to escape the torture of the Bank Holiday Whitby crowds. The relative peace and quiet offered by these charming tea-rooms was very welcoming. We ordered drinks and a sandwich each, I opted for cheese and plum chutney which was very nice while my colleagues chose egg mayonaise and cheese and onion. Everyone seemed happy with their choices and the bread was very fresh and soft with generous fillings. The coffee was one of the best I'd ever tasted, we opted for cafetierres of freshly ground Colombian coffee. It was not particularly cheap at £2.70 per person but it was delicious. It could maybe have been improved by the addition of cream but we had to make do with milk. The cost for four drinks and four snadwiches was just a shade over £31 so it was not cheap by any means.

Lovely tea room at the bottom of the 199 steps. Great service. Lovely toastie and soup at reasonable price. Meander through the shop downstairs then climb the straits to the 1st floor hidden treasure.

Popped in for a coffee and slice of cake with a friend on one day and then nipped back for more coffee and their awesome cheese and tomatoes on toast the next day. Always great service and great food.

This lovely tea room is found by entering the wonderful jewellery shop W Hamond, not far from the 199 steps.Decided to visit for morning coffee to get energy levels ready for the climb. What a gem of a place.Warm welcome and we could see Tracey make scones, and there to see the finished goods - looked amazing. We were already full from her very yummy brownie.Another visit for scones & jam is on the cards.

Visited Whitby and found this tea room. It is above a Jewellery boutique so could easily be missed What a great shame that would be!We called in for coffee mid morning difficult to define what to have with it as everything looked good. Cheese and chive scone was our choice yum delicious. Cafe very clean and tastefully decorated. Staff very pleasant and obliging. Will visit again if in Whitby.

We called in for coffee, tea and scones. The cafe is upstairs through the jewellery shop. The welcome was warm and friendly. Service was prompt, my wife thoroughly enjoyed 3 cups of tea out of her pot of tea and extra hot water. We had two scones with jam which were very nice. When we visit Whitby again we would certainly return.

W Hamond has recently taken over and renovated what used to be a Chapel. Its use before they got it was a market type sales area and tatty. But wow, now it is a very well and tastefully renovated place to eat. The choice of food, the food itself and the atmosphere is brilliant. This is not your average seaside/Whitby fish and chip shop. You want something different then go here. OK, you pay a bit extra for it but it is worth it. Check it out with a coffee first perhaps, look at the decor, check the menu then book for a meal.

Work in town , so called with wife for mid day snack , both had soup and sandwich , again not busy for Jan so place not busy , so reasonably quick service which was a bit strange as lass had a i pad to order which had a mind of it own......ha ha. Anyway order taken and coffee which seriously strong and tea for wife but nice touch of whipped milk for my coffee , food came soon after .....veggie soup....nice and thick and tasty and home made sandwiches which was great for dunking in soup .....all gone in no time.This cafe does what it says on the tin and nice enough setting overlooking bottom of steps up to Whitby Abbey. No doubt it will get busy later in year but remember all that you need to go thru shop to get to stairs for cafe but worth a visit if time and not to busy as i would rec it will be very busy just because of its location.

Not cheap but very tasty food. Good service and pleasant surroundings. Soup was clearly homemade and delicious.

I have lost count how many times we have been here for lunch, every time the food is always good fresh and tasty, well worth a visit.

Popped in for a rest before we tackled the abbey steps... it’s tucked away through a jewellery shop so easy to miss. Lovely staff and selection of loose leaf tea, we all had the fruit scone with jam and cream and it was so nice I could have eaten two quite easily! Staff great, quick service, spotless toilets and reasonable price. Fantastic

Found this tea rooms in Whitby today quite by accident but we will certainly be back. Both food and service were excellent. Quite small and the entrance is at the rear of the jewellery shop but the decor is smart and welcoming.

Lovely fresh sandwiches with crab,prawns and mackerel, 2 slices of cakes and cheese scones with cream cheese and chutney which was unusual. I requested to the waitress that we would prefer fruit scones with cream and jam and she said it is traditional in Whitby. Just a bit disappointed about the cheese scones though.

we called in for a drink and stopped for lunch the food was excellent lovely and fresh with lemon drizzle cake for pudding and reasonably priced

Another groupon voucher that did not disappoint. Fresh seafood platter with gluten free bread and a massive pot of Yorkshire tea ( maybe 6 cups) served by very friendly staff. Will make it a regular stop on our future visits to Whitby.

The voucher was for a seafood platter for two with tea. We had to wait a little while for it to arrive but that was because they were very busy.It was well worth the wait though as once tasted it was obvious that it had just been made it was so fresh.In a word it was scummy and worth every penny. The whole meal was excellent and although the girls serving were very busy they made show we had everything we needed.A very enjoyable lunchtime.The whole menu looked good.Two ladies near us were having a cream tea.It was also a very clean and pleasant upstairs room.-well worth a visit. I know I will go back.

Staying in Whitby for a week and came across good reviews for this tea room.As it was a weekend and very busy in Whitby, we thought we would visit as not many people aware you have to walk through the jewellery shop to access the tea room upstairs.As suspected plenty of space available.We ordered the seafood platter, jacket potato with beans and crab sandwich.As I am a coeliac, they were able to offer gluten free bread with my seafood platter. The seafood platter was fresh, delicious and very nicely presented as were all the meals we had. Very impressed with the food and service, will definitely return.What a hidden gem.

We noticed this cafe whilst visiting the jet shop downstairs.We all chose the crab salad and had a glass of prosecco with it as a treat.It arrived promptly and looked great on the plate.Good value and plentiful portions.Would definitely recommend if you are looking for a light lunch in a very nicely decorated room.

Eventually found this hidden gem, upstairs above the lovely jewellers. Very friendly staff, nice sitting at the side of the window watching people passing. Not too busy when we visited which was great as most cafes we went into were very busy.Lovely coffee, great surrounding, would recommend.Will return...

This is by no means the easiest tea room to find, being hidden away in the upstairs of the jewellers. But I cannot stress enough how glad were to have stumbled upon it. The atmosphere is lovely, with pleasant views of the bustling cobbled lanes below, and the staff are so warm, friendly and welcoming. The service is incredibly prompt, and the food absolutely delicious; the soups, and cheese and tomatoes on toast are personal favorites. There is so much attention to detail in every element of the café, from the decor to the presentation of the food. And despise the positioning of the tea room, everything is so reasonably priced. The home-baked cakes are delicious beyond description, but be sure to save plenty of room as the slices are enormous! I cannot recommend this cosy, secretive little spot highly enough.

Stuffed! And deliciously so! Scone with clotted cream and jam, with Wild Cherry tea. Loose leaf/infused.. They couldn't do soggy

Amazing hidden gem.... outstanding staff... great afternoon tea.... super delicious and wow... just wow.... they did not scimp one portions or the taste!

Looked forward to visiting this establishment after being very happy with previous visits. Unfortunately my Husband’s choice of a Millionaire shortcake slice was very dissapointing. The chocolate on the top was so hard it was impossible to eat. I requested a knife but only managed to to chip into a very small portion. The waitress then took the said cake to the kitchen and returned a plate full of mush and crumbs. I soon realised listening to the staff that they obviously knew of the the problem and also realised it should not be on sale. Unfortunately we were charged full price for the said cake.

We had a Groupon voucher for the Seafood Platter - it was fabulous. Good portion size, good variety of different seafood. Very fresh. Lovely service in a nice traditional tearoom. I definitely return. All other food that I saw people order looked lovely, good selection of cakes aswell.

We went on a Groupon deal for a seafood platter, it was absolutely amazing. You get prawns, crayfish, smoked mackerel pâté, Whitby kippers,white and brown crab meat, & seafood sauce, bread and flat bread plus salad with strawberries and blueberries & grapes. Also an endless pot of tea. The staff are really friendly and polite.What a fantastic find.

My wife and I had the Seafood Plater here yesterday, used a voucher from Groupon, was really pleased with all the seafood and salad with grapes and strawberries, came with hand cut brown bread warm flat bread and as much tea as you could drink. The tea rooms above the jewellery shop has a lovely atmosphere with period furniture and finished to a high standard. First time visit but will not be the last very very pleased and would highly recommend.

We had a fabulous Seafood Platter for two for £19.95 with a Groupon voucher and it was excellent value for money. The quality of the platter was top notch with a delicious bowl of fresh brown crab meat, bowl of white crab meat, large meaty prawns, smoked makeral pate, smoked salmon and fresh salad with strawberries and fresh bread and warm flatbread. We were given as much tea as we wanted and left absolutely full. Would go again and recommend to anyone who likes seafood.

Never noticed this Tea Room before as its set upstairs in a Whitby Jet Jewelry shop. Make your way through to the back up the stairs to a bright modern establishment. Although we only had tea and scones they were warm and very moreish and could tell by the other food coming through that this place prides itself on high standards and quality service. Staff are very friendly the whole place is comfortable and inviting one of the best eateries in the Town and our favourite amongst all the others we have been to. Will definitely be going again.

Went looking for a tea shop we had seen on Trip Advisor which was closed so gave this one a try. It’s hidden away above the jewellers shop and no menu outside to let you know what food they do or prices. The food was lovely and good value. Although we didn’t try the cakes, they looked amazing. Would visit again when next in Whitby.

We called ahead to book this, two platters for four people. The platters were stunning, a tasty assortment including prawns, crayfish tails, white and dark crab meat, a chunk of smoked salmon, fish paste. Well presented, and the staff were lovely too.

Came here through a Groupon deal for a seafood platter, it was amazing, the platter was huge, served with salad, bread and pitta bread, the platter consisted on a salmon fillet, smoked kipper dip, white and brown crab meat, king prawns and cray fish, all washed down with a pot of tea, would definitely recommend a visit, it sits above the jewelry shop, so is bidden away unless you know it's there, friendly staff

We went for a fish platter and tea with a Groupon voucher. The service was excellent and the fish platter was beautiful, so fresh and plentiful. The salad was lovely with strawberry, grapes and blueberries could not fault it. The brown bread was amazing. Would go back again

Been here a few times , always nice food. Scones are beautiful. Clean ,nice and pleasant surroundings. Being on an upper floor you can look down on the street below and watch the world go by while enjoying a nice drink and something to eat

worzel gummidge would have been in his element in this place for the cup of tea and a slice of cake is lovely as is the other offerings. lurvley

we visit here just to have their thick cut crusty toast. It is always hot and crusty and thick cut served with plenty of butter . The coffee always comes piping hot which isn't something that happens in the chain coffee shops. This is a quiet little haven in a busy little street that is well worth a visit

we had breakfast here the one morning we both had toast and a drink, the toast is freshly cut by hand and toasted all the cakes looked good to but will have to try them another time

Tea, scones, clotted cream & strawberry jam. Above a beautiful Whitby Jet shop is a gem of a tea room. Proper leaf tea was a treat. We four had the cream tea but noticed the sandwiches, toasted sandwiches at the next table looked great too. Highly recommend this gem!

When you go to Whitby in Augusr, you can expect to be knee deep in tourists! Having said that in amongst all this tourist tat one can find a hidden gem!Would you expect to find a tea room to be quiet and p acetal, I thought not, we did upstairs above the leading jet dealers!We went upstairs and passed a lump of jet that even Arnie Swartsenegger could not runaway with, we found sanity, a quiet, civilised tea room. What a gem!2 scones, one cheese and chive and 1 fruit, 1 cappachino, 1 latte and you have 2 very happy customers. The cheese and chive scone was a revelation, subtle and tasty. Yet wonderfully tasty.The fruit scone well fruited and very, very good, and best of all 2 butter pats rack, wonderful.The coffees, well 2 well known high street brands should take note, the coffee is meant to be served hot, yes, hot. It is not rocket science! Thank god for independent coffee shops.Keep up the good work!

Although Whitby was heaving we found this a lovely quiet place for lunch. Super service with delicious cakes and lashings of tea.

All very nice, especially the warm scone, and generous portions too. Will return on future holidays. Thank you.

We had a lovely lunch here last weekend - it was a quiet and peaceful oasis away from the busy crowds. Great home made soup, friendly service and a lovely sparkly bathroom

We were looking for somewhere in Whitby, for a light lunch and found W Hamonds after a ahort walk. Whitby was heaving with people, as the weather was lovely, and we were worried that we wouldn't find anywhere decent.However, up the atairs in yet another 'Original' Whitby Jet shop, was this very nice cafe.The service was quick, friendly and efficient and at first, we were the only people in the cafe - more arrived a little after us.We had cold drinks and sandwiches. The club sandwich is HUGE, so be prepared. Nice food, well presented and proper bread (not cheapo supermarket sliced stuff).Good, fair prices and tasty.

This is a jewellers with a nice cafe upstairs, there are lots of cafes in the town & this is not an obvious one as the jewellers takes priority however the cafe has good service, is nicely appointed and the drinks and food are great, the brownie was one of the best I've ever tasted

Bought a goupon seafood platter. Booked in advance and went today. No crab, we were told there was no crab in the whole of Whitby. Still it was a nice platter and although I was disappointed as I wanted the crab above all else, we had plenty to go at. However upon walking through nearby streets there was crab aplenty! What a disappointment, two customers left because they wanted a crab sandwich and went elsewhere, we should have done the same but had booked in advance and travelled for two hours! Wish we had known as we would have not travelled so far. Advice to Groupon purchasers is to ask when booking so to avoid disappointment. Sorry to complain as the people are lovely but a short walk to the closest fishmonger could have remedied this. We live inland so fresh crab is the main treat, sadly let down.

Booked a groupon for a seafood platter. The platter was well-presented but not what we were expecting. There was no crab, which had been advertised as part of the platter. Instead, it was replaced with cold mussels which we left because they were awful. The salmon was nice and prawns and pate were okay.My partner had one of the craft ales, which he said was okay. I had a glass of prosecco, which was okay. We paid extra for 'a bottle of prosecco' which it clearly states in the small print on groupon. When I arrived it was a 20cl bottle so the advert was misleading.

Lovely tea room friendly staff and the cake portions are huge, I had coffee and walnut my other half had carrot neither of us managed to finish our cakes the tea was also very good and came with extra hot water

My wife and I called in for afternoon tea today. We chose a seat near the window but quickly moved because the people on the table next to us we're fairly loud. As we drank our tea, we were astonished when we realised that the "loud table" were actually managers from the tea shop carrying out interviews. The poor candidates - they had no choice but to do the interview in this public place, and all of the customers in the shop could hear every word of the interview. This is really poor practice guys - how would you like all of your information shared with a bunch of strangers? The loudness of this "interview table" was also overpowering in this small room, spoiling what should have been a quiet half hour. We did complain but the girl we spoke to didn't seem too interested and certainly didn't apologise. The tea was nice, but the atmosphere for our visit was lousy.

I called in on Tuesday for a quick cup of coffee and one of Hammond's delicious scones. Everything was excellent- the tearooms are spotlessly clean, the food very good and the young man who served me was polite and efficient and friendly.The only place now in Whitby for me to have a snack! Thankyou.

Visited a couple of times, and in a very busy part of town, this is a very welcome place.Crab sandwiches are superb, as is the crab salad, and wine is available as well as normal teas/coffees.Staff are always helpful, its well worth a visit

Great for light snacks and cakes, tea or coffee. By the 199 steps and a good place to sit and relax in this old building.

Very relaxing place in the heart of busy Whitby. The food was excellent with good and friendly service. Four of us had lunch - jacket potatoes were cooked just right with nice fillings. The tea was of course spot on. We travelled up from Scarborough and will be calling again next time we are in Whitby.

A well laid out tearooms with friendly staff. A good menu and reasonable prices, also cater for gluten free customers.Very clean establishment with excellent rest rooms. The only slight problem we had was the the waitress who greeted us was unfamiliar with legislation regarding service dogs, so she was flustered and had to go and ask her manager about letting us in. After this query was resolved we were served in good time and in a friendly manner. Hopefully the management will now make staff aware of service dog legalities

We had booked a Seafood Platter for two via Groupon & were pleased we had. The staff, contrary to a recent review, were friendly & helpful. The food was well presented &, best of all, was tasty.

We visited a tea room today 29/03. Remained very satisfied. Visited many cafes in Whitby, this tea room is one of the best places. Seafood platter so delicious! A young lad who serve us was very helpful and friendly. Definitely come back when next time in Whitby .

We went to W Hammond's today (28/03/2017) My Wife and I for a Drink and a piece of Cake, after spending some time up at the Abbey, up and down the steps. A young lad showed us to our seat his attitude even then was not great, he came back a few minutes to take our Order and rather than have another Cup of Tea which my Wife and have been drinking for the past few days so we ordered 2 x Glasses of Elderflower and I ordered a Piece of Coffee and Walnut Cake too which looked delicious. The young lad passed the girl in the Kitchen the Whole cake though the serving hatch to cut ; We were drinking our drinks at this point which had been brought too us but the Cake was still on the inside of the serving hatch which I could see but it was part of the Kitchen so certainly not my place just to go up and take, besides which a) It should have been brought out and b) The Staff in the Kitchen weren't in the slightest bit bothered about customer service and continued to laugh and joke together in the kitchen rather than be interested in their customers. My Cake did still not get brought out to me and was just left out on the side and after 20 minutes in which time I had drunk my drink we decided to leave ; the cashier said how much our bill was and I mentioned it wasn't that much due to the fact I had not received my Cake ! , No real apology was given at all . I have never put a bad review on Trip Adviser before only good ones. We are frequent visitors to Whitby and Absolutely we would never go back to this place again ever. In a Town with some amazing Cafe's, Restaurants and other establishments W Hammond's has been left behind in regards to service . I'm not a complainer at all and all other reviews have been excellent. I told the waitress at the Cash counter that the Staff and Service had been Crap and I wish I hadn't said that in hindsight but they were simply not bothered and it was frustrating when just about every other place prides itself on its service in a fantastic town .

What a hidden gem this place isNever been before but will be backHomemade food - soup cakes mealsFood is of exceptional quality with friendly staffTea shop is tucked away above jewellers, clean and comfortableTo sum up this will be my first port of call when in this part of Whitby

Found this place after coming back down the 199 steps. We were in need of drinks and cakes. Very yummy cakes and good sized drinks. Staff were friendly and helpful. We'll definately return now we've found this lovely place.

My partner and I visited last Monday we didn't want somewhere crammed full or a well known coffee house. I have previously been here but my partner hadn't. So I decided to visit. At first he thought we were going into the jewellers to look round then we took the back stairs to the cafe. We had tea for two and two slices of home made Victoria sponge cake. It was delicious. The staff are lovely in fact I had a coughing fit and the young lady came to see if I needed a glass of water. The cafe is quite modern, plenty of room on the tables, the tables and chairs are well spread so there is no awkward moments asking for people to move. The whole place is spotlessly clean. Will defiantly return next year a credit to you all.

We were disappointed that our favourite ice cream place - the Sandside Bar - was closed and we had not been to these tea rooms so checked it out. If you can get past the absolutely awsome antique jet jewellery then up the black stairs - you will find a really well done up cafe. there was no one in there - and we just ordered two scoops of diary ice cream each and some earl grey tea - but all fabulous. I would definitely recommend the vanilla, passion fruit sorbet and lemon meringue. we will return.

Visited a couple of times during half term to escape the busy streets and have a sit down. Lovely atmosphere, good cakes. I had the cream tea (still warm scone) and my husband had carrot cake. Both were good and a nice cup of tea. Worth a visit.

Needed refreshments in Whitby rather late in the afternoon for other tearooms (4 p.m.), but delighted to find this super clean and cosy tea room open until 5 or so.We ordered a cheese scone with plum chutney and cream cheese which was warm (the scone) and absolutely a dream to the taste buds. Our friend tried the beetroot and hazelnut cake, which also was beyond delicious and very generous in size..The tea was proper loose leaf in a special infuser/strainer teapot. and the service friendly and prompt. Toilets also very clean.We didn't feel rushed, and other customers were being served wonderful looking platters as we were leaving. No music either, so we enjoyed conversing without hindrance! Perhaps a little more expensive than other tea rooms in Whitby, but where else would you get such well presented and delicious fare later in the afternoon?

Wonderful peaceful place to eat in a busy town, an oasis of calm. Great food and tea plus friendly and attentive staff ... warning, upstairs so not for disabled or unsteady people 🙁

called in during the height of halloween week. lovely and peaceful find but they had been busy and a few of the cakes had sold out. Sedate service but thst natched our mood. Nice to find proper loose leaf tea these days.

Bought 3 vouchers of groupon for fish platter and prosecco for 2 costing around £80, after reading a review on here it says they have no alcohol license. this a clear example of false advertsing, considering we have already purchased technically 3 bottles of prosecco, spoke to 3 very helpful member of staff at the tea rooms who although they where very helpful could not help further nor offer me a refund or soltuion. The manager of the W hamond buisness then called me 2 days later and very rudley and bluntly offers me a £46 refund and the remainder of what I owed in a £30 tea room vouchers, which I obviously declined. Once I mentioned it was CLEARLY false advertising and that the voucher was still available on groupon today ( 27.10.16) selling alcohol which they could not produce, I was told someone from groupon would contact me as soon as possible,typically no one has been in touch and the offer is now'sold out' on groupon. AVOID.

We recently visited these Tea rooms in Whitby and enjoyed an amazing Seafood platter which was of the finest and varied seafood which included a Kipper Pate with pitta bread and a accompanied salad with Strawberies and Grapes. Unfortunately we could not manage to eat all the delicious Prawns as we were to full to eat any more.Thanks to the welcoming Staff for a memorable lunch hope to repeat the experience soon.

Excellent tea rooms with a good choice of Lunches . At the bottom of the 199 steps so good for a rest before you attempt them !!!!

We bought a groupon voucher for the seafood platter and a bottle of prosecco. Sadly they don't currently have a licence so we couldn't have the prosecco despite us having paid for it. They said we could have cake instead which we didn't want so they gave us a £10 voucher instead. This means we have to go back which is great because we fully intend to!! The seafood platter was fabulous and we would definitely have it again. Staff were lovely and the tea room is really nice. Can't wait to go back!

Love the fact that you have to walk through the jewellers shop to get to this cafe. We popped in for lunch during a weekend in Whitby, I ordered the ham salad - wow, it was spectacular, quite simply the best ham salad in the world, the strawberries and grapes really made it special. My husband had a club sandwich which he thoroughly enjoyed, we could really have shared it between us it was so huge. The place itself is very nice with a welcoming and friendly feel, and the staff couldn't have been more pleasant or helpful. Will definitely go again next time we are in Whitby. A treat not to be missed.