Vaultz Bar Restaurant in Basingstoke and Deane

2 for 1 offer on spirit drinks. Watered down. Absolutely disgusting. £8 for basically 2 mixers. Don't be fooled. Save your money

Popped in on a Sunday afternoon for a couple of cocktails. Lovely drinks and excellent service from Marnie and Kieran. Very welcoming indeed.Even caught the drinks on 241. We will be returning very soon.

I Took a few colleagues here for a mortgage meeting. Exceptional food and service with a great menu. Highly recommended

Lovely decor and staff friendly however the food left a lot to be desired with no vegetarian options and poor quality produce . I think it should stick to fast food options rather than try to be a restaurant as it falls short on the latter.

Food was superb served HOT and quick, food also was very tasty great portions good value for money we would definitely go back one day.

Food nice but service was atrocious and the music so loud you couldn’t hear yourself think. We believed we’d been forgotten so had to go and find someone to serve us. The place was not busy and the staff were more interested in chatting to each other and dancing at the bar. This place could have been so much better but unless I hear something good about it, I won’t be going back.

Popped in here for the first time, we dine and drink all over London and Hampshire not only is the place clean and tidy the food is great but the service we had from marine ( hopefully that's spelt right) was absolutely second to none, If this young lady isn't a manger of some sort she bloody well should be, not only is she funny, down to earth but also professional to and that's a hard mix to come by, Her service alone has absolutely blown us away and I've had some outstanding services I'm places the the Langham and corinthia hotels in London, Unfortunately I don't carry cash on me but next time even if a drive past I'll be leaving a tip for her but also for the mangers of this place to make sure they keep people like her, Yes sometimes it's about the food and drinks , but sometimes it's about the service you are given by a certain someone

we opted for the 2 Dine for £29.99 offer.. which includes 2 Mains & 2 drinks. *Service 4/5 Polite,Friendly & Attentive *Atmosphere/Music 2.5/5 (only us and 1 other table seated..place was empty) *Speed / food service 2.5/5 .. again considering it was empty and only 1 server it was a little slow. * Value for money 2.5/5 ..we chose the 3 starter option for £15 in place of 1 main which included the following... Tempura king prawns-and were served 6 of the smallest king prawns i have ever seen..for £5!!..and that was the offer price!!..the chili Jam was very nice though (i should have taken photos of the prawns) Pork burnt ends which were nice and the fat just melted in the mouth but did not have any char to them which was a pity. Loaded potato skins-chili beef-a little dry but ok and 3 was plenty. 1 main of Chicken souvlaki which was slightly overcooked and dry, the flatbread was more like cracker bread(over cooked) and covered in what i thought would be tzatziki only it didn't taste like tzatziki was more like a bland loose mayo and blobs of some indescribable grass/seaweed tasting green dressing which looked like Pesto ,it wasn't to my taste but i liked the addition of pomegranate seeds and pine nuts. Lastly EVERY DISH was covered in a finely shredded green garnish ..i thought it might be chives or something but again tasted a bit grass like and added nothing to the food if anything it was a tad annoying. My friend also asked for 'Tap Water' during the meal...we were charged £3 extra so beware! *Overall experience..i'm glad we tried it but the quality absolutely does not live up to the price tag unless you go for a special/deal as we did due to the 2 drinks that were included. So i'd say 2.5/5 ...is fair but could have easily been so much better with a bit of TLC from the kitchen. Would we go again?..possibly only to try the Buy one get one free Sunday Roast option..

We live locally and wanted to try this restaurant since it opened. We booked for mother's day. On arrival they could see our booking on the list, but didnt seem to allocate a table for us in advance, so they rushed around, got another member of staff involved (assume a manager) and squeezed 3 of on a table for 2. But we accepted that, no problem. It took ages to take our order, drinks and food didnt take too long to arrive, we were just sat, no member of staff even looked at us, nobody asked if our meal was ok or if we wanted more drinks or if we wanted a dessert menu??? It was difficult getting attention from any staff, even when we were ready to go, but nobody notice we wanted the bill!!! Bill was incorrect, which they corrected when we pointed this out. Only after we left, my partner (who looked at the bill and paid) said that service charge was added. We dont mind rewarding good service, but we were ignored and if it was me paying for it, i would have asked for the service charge to be removed. My partner didn't want to cause a scene on mothers day! Overall decor, layout of the tables, dj, bar, front desk - doesnt work. Its a restaurant, and a bar, and a night club - all in one space??? Toilets are on the first floor, which might be challenging for some people. On the way back from the toilet there was a function room and a smaller room or service area of some type with open doors and lots of mess all around in both. Definitely not best presentation of a restaurant thats trying to be up market. Service and cleanliness let it down and we wont be returning unfortunately. Theres no excuse for poor service.

We decided to celebrate my boyfriend’s birthday and booked a table for 6 at Vaultz on Saturday night despite the mixed reviews online. This is not a completely negative review however there are less positives than negatives at this point. Let’s start with the positives:- Food – It was OK, maybe not the best we’d ever had but everyone ate what they’d ordered Chairs – These were very comfortable and the décor was OK Moving on to the negatives:- Service – It was poor except for two staff who were running around whilst three other team members did very little and disappeared a lot of the time meaning we were waiting quite a while to order and subsequently receive our second round of drinks. Ambience – Who are Vaultz customers? Think you need to work this out and quick! Vaultz is either a bar OR a restaurant OR starts as a restaurant and then you get customers into the bar after food service finishes. There is a DJ playing the music so loud it means you need to shout at your friends over dinner, don’t get me wrong, the music was good but not while trying to eat my Caesar salad (by the way that’s spelt wrong on the menu!). Cleanliness – My friend lost her earring and whilst searching for it discovered that the floors and stairs are filthy then my other friend slipped up the stairs and cut her knee because the step was greasy. We didn’t bother reporting it as in all honesty we were done by then and just wanted to leave. Bill – 15% was automatically added to the bill - Now we don’t mind rewarding good customer service but you need to provide that first. On further review of the bill, we had been double charged for two mains and the starter deal had also been incorrectly calculated. So, in summary, we won’t be returning and I think it is a huge miss on the owner’s part not to consider all of the above as Vaultz could have been a busy, popular, buzzing restaurant but unfortunately now will have to work extremely hard to regain it’s reputation, if it can at all. Good luck!

Came for Sunday lunch….. a few issues to start but staff member Naomi was very helpful. We had looked online at there menus but when we arrived at the resturant the menus weren’t the same. Online was out of date which was disappointing but we spoke to Naomi who spoke to the chief and did some starters for us tempura prawns and chorizo balls! Coleslaw and chorizo were great and the prawns were brilliant. Light batter and full of flavour. We then both had roast beef a large portion we could not finish but amazing home made Yorkshire’s and gravy. Would come back.

We booked 2 weeks in advanced for 12 of my family. The food - firstly we were told certain dishes weren’t available very strange when you know you have a large party booked in. What felt like eternity the starters eventually arrived the quantity and presentation was a disgrace, one chicken satay on a plate! Mains faired no better unfortunately with 5 of us sending it back. The drinks are extremely expensive, with dirty glasses. We spoke to the manager who offered a free round of drinks, this was unacceptable as 5 people were now hungry, she did remove the meals from the bill but I can honestly say we were all shocked at the food, drinks and service. I wouldn’t recommend this restaurant, if I could give nil stars I would, don’t waste your money !!😡

Unfortunately experience ruined by inattentive and unprofessional staff . Busy chatting and playing in their gadgets. We arrived 11.57, 3 minutes before my booked time. Apparently we was to early to wait inside (which was empty) because their official opening time is 12 on the dot! Front of her house in her vest came out and said “bbbrrr it’s cold, the door shouldn’t be open, we open at 12” Sent us out in the cold When it was finally 12 on the dot, she allowed us in to an unprepared table for 7. We ordered the roast which was on offer, food was ok but wouldn’t pay £22 each as didn’t get enough food or gravy! Kids was suppose to eat for free with one paying adult but we wasn’t allowed this offer even though I checked beforehand ! Inconsistency of rules!! Or once again poor management/staff. Ordered sausage mash and beans for my girls. They didn’t have mash or beans !!! Overall wouldn’t go back until they upgrade stuff to become a true fine dining restaurant

I'm always excited when we get another independent restaurant in Basingstoke. The excitement however was very short-lived. We had a reservation and upon arriving, the waitress who greeted us was like a deer in the headlights, as if she'd never seen a customer before. She took us to our table which appeared to be in bar area. It wasn't set and there were people sitting at. She mumbled something and then left, leaving us standing standing in the middle of the restaurant. We went back to reception whereupon the manageress took us to the actual table that was reserved. It even had our name on it. The food was meh. One starter was sent back because it was cold. One of the main courses was sent back because it was cold. When it came back it was still cold and had to be sent back again. By the time it came back, the rest of the party had already finished their meals. The was no heating upstairs (nor any hot water in the bathrooms) and this resulted in a torrent of cold air coming down the stairs into the restaurant. One the plus side, the decor is nice and our waitress (Tayeesha, I think) was really friendly and helpful. I fear that if Vaultz doesn't get its act together its door will be closing soon.

A perfect New Years Eve at Vaultz. Fantastic 4 course dinner with my family of 6 the food was top notch & plentiful our waiter looked after us all night making sure the cocktails & wine flowed, really enjoyed the entertainment which was 2 great singers plus a DJ will return soon for my Birthday well done all at Vaultz.

The Manager of the recently opened Vaultz Bar & Restaurant has to have undergone some seriously good training. He welcomed myself and my partner, sat us and went through some of the great deals on offer like two cocktails for the price of one. The first two course meal was set at just £14.95 with the second meal at half price. Our chosen starter of stuffed potato skins was out of this World. This same guy worked the room welcoming new diners as they entered and escorting those people to their seats. He could not have been more helpful and i would go as far to say, a seriously great asset to the Bar/Restaurant.

What a shambles, our table was not ready, we ordered drinks at the bar but had to ask three times before they arrived, the layout of tables is poor and the staff keep bumping into me as they walked past. The cost of starters is a rip off and the mains were not as described on the menu and expensive for what we got. Appreciate the staff were young but they had no direction and obviously had not received training on how to clear the table. I sent an email complaining and received no response. For a new restaurant/bar unless they make massive improvements, don't imagine they will last!

Went into this place after shopping for a drink with the wife as it looked ok from the outside. Unfortunately, we waited at the bar for 10 minutes and didn't get served. This is not a problem if busy but there were only 9 other people in the place which all had drinks already? 2 people behind the bar just stood around chatting, then 1 left?

I decided to try these guys and support a local business for a business lunch. I was really impressed with the service that wasn’t rushed Calum was great. Malbec wine was really good and reasonably price as was the food on the lunch time menu - I would definitely come back

I will start by saying Callum is great and works very hard. As do all the staff. They haven’t got it right quite right, are you aiming for a high end food place or a cocktail bar? The tables are so close together that the backs of the chairs are touching, you are constantly being knocked by members of staff trying to get through to other tables. There is a DJ playing music which is so loud you can’t have a conversation. I thought there were serval floors ( I know there is as the toilets are upstairs). By putting the restaurant upstairs and having the atmosphere to suit the high end food and prices and leaving the downstairs for a cocktail bar would work better. I thought you were able to eat in a vault however I can’t see how these can be booked?? Food was ok, doesn’t match the price you are charging. We came out with our heads spinning and like we had been battered. Way too much going on for a relaxing “high end” dinner. This place has great potential

My recent visit to your restaurant for our Christmas party left me with mixed feelings. The ambience and furniture were charming, aligning with the expectations set by a place that prides itself on first-class modern dining. However, several aspects fell short of that standard. While I appreciate the great ambience, the experience turned less favorable when it came to the service. As a non-alcohol consumer, I was disappointed to find that during happy hour, there was no flexibility in extending BOGOF offers to mocktails due to the use of a different bottle for pouring. It would have been a nice touch to include non-alcoholic options in such promotions. Furthermore, the refusal to provide lemon for my water, citing a need for cocktails, left a negative impression. Despite agreeing to lime that never arrived. The request for bread and butter took multiple reminders before being fulfilled, affecting the overall service experience. Moving on to the culinary aspect, the food did not live up to the expectation of first-class dining. The presentation lacked finesse, and the portions were both small and bland. It felt like a missed opportunity to showcase a higher culinary standard. The journey to the upstairs toilets was reminiscent of an 80/90s school building, and the temperature felt unreasonably cold. Considering the prices charged, such discomforts were unexpected. In conclusion, while the ambience was indeed first class, other elements of the dining experience fell short, from service hiccups to uninspiring culinary offerings. There's room for improvement, especially given the premium prices associated with your establishment. I hope my feedback contributes to enhancing the overall dining experience at your restaurant.

This place could be awesome but isn't quite there. Start with the positives - 1. The staff are incredibly friendly and eager to please 2. The food tasted nice and there was a lot of it 3. The food arrived very quickly However, the food is slightly overpriced and the service is a bit too slow for drinks (despite there not being many tables). Little things like starters being finished and taken before drinks arriving, a lack of salt and pepper on tables etc. just highlighted the newness of the restaurant. Once it settles in I'm sure this place will be lovely, a few kinks to work out in the meantime.

Found it extremely overpriced for what I had (Chicken Souvlaki) - definitely not worth £18. Other people in our group had the same dish and had less chicken on their plate. Definitely not 'fine dining' as advertised..also had our drinks (wine) taken before we had finished (went to the loo and found our table had been completely wiped!) - it's trying to be a 'trendy eaterie'/DJ in background but it's just not working for me - won't be coming back.

Was cautious given mixed food reviews but have to say, I'm not sure where those reviewers ate but it certainly wasn't anything like I imagined. We had the Scallops and Arancini to start which were both amazing. For mains it was the Chicken Souvlaki and...

The food was awful. Instead of giant couscous, got mushy ordinary couscous with tasteless fish, for desert got a chocolate ice cream instead of vanilla, no heads up or apologies for substitutes…. Starter- 3 oysters, one shell was empty. Sitting next to the main door,...

The restaurant is advertised as ‘fine dining’ and the prices certainly reflect that, but I was left underwhelmed. We visited about 2pm on Sunday for a Sunday Roast and there were hardly any people in there, so there was no atmosphere. The decor and furniture...

Not really sure what to make of this place. This is a bar with loud music which is not what you want when you go out for dinner as we couldn't hear each other speak. One of the waitresses was dressed to go to a...

An experience I never want to repeat Fine dining ? Nothing fine about the experience I had Firstly no one to great is at the door , odd We wandered in and chose a booth , the waiter seemed pleasant enough We asked for water...

Arrived having booked for the three of us. No one was there when we arrived. We were then approached and told you can pick a a table over there and pointed in general direction of some tables. We were given menus but no drinks menus...

Great service. Wonderful decor. Good selection of drinks. The baked camembert to share was delicious and the roast lamb was amazing. Highly recommend.

Had a great dinner at Vaultz during the week. Well presented food with a lot of flavour. We went for 3 courses and were not disappointed by any of the dishes we had. Definitely get the hummus before you go in for a starter! Cocktails...

Had lunch on a quiet Wednesday. Food was freshly prepared with ingredients from the market and local suppliers. Good portions, great tasting and mix of different flavours. Cocktail menu was varied with 2-for-1 making it very affordable. Service was exceptional food was delivered timely but...

Fantastic food and attentive service. We had the Camembert to start and chicken burger and triple cooked chips for main and a lovely lemon sorbet for dessert. Cocktails were quickly served and delicious. Will be coming back again!

Was eager to try this new individual restaurant in Basingstoke as it's walkable for us so went for a Sunday lunch . Absolutely lovely food and so tasty not like these chains that just knock them out you could taste the love put into it....

Went in for a cocktail with a friend and found it was 2 for 1 cocktails which was very nice. Be good if they advertised this as I feel it would be busier. The cocktails were lovely the staff friendly and the decor very chic....

First impression was great, lovely with a good atmosphere. Didn’t expect the restaurant to run out of key main courses at 8pm on Sat night, no pork belly or steak! Ordered £40 wine, no offer to taste, glass filled 3/4 full and no cooler available....

Popped in for a couple of drinks Friday afternoon. The place is impressive in appearance, with some very striking artwork on the walls on the ground floor. Service was excellent - the staff were efficient and approachable. The cocktails I had were very good, and...

Recently opened so we thought we'd try it for lunch at the weekend. The service was excellent, Calum was very attentive, making sure everything was alright with our food. We appreciated the wine being served at the correct temperature and the food was good and...

I recently went here for a dinner and some drinks with my girlfriend. We had a lovely meal the staff were really polite and helpful. We went in happy hour which is from 5:00 till 7:00 which meant the drink were two for one which was another positive. Will be coming back very soon maybe with a few more friends. Would recommend.