Subway in Basingstoke and Deane

Anu,the lady who served us was rude stingy with salad and moved our sandwiches from salad bar to final wrapping station with her bare hands. Dirty shopfront. Won’t be back

I previously went to this subway and can I just say the so called manger was awful !!!!!!! she was so rude, she was rushing me and had a disgustingly rude tone and a unapproachable attitude. My friend has also had a bad experience with this manger, as my friend went for an interview and was treated poorly by this manger and was made to feel belittled and disappointed as she was really excited for the opportunity to work for them but was sadly mistreated by this manger and will not be associating with a company that employs people of that standard. The mangers name is kalianee Degamber-Chan this manager is bringing down the reputation of subway and should not be the face of the business as looking through the reviews other people have had bad experiences with her and seems to be the main cause of the bad reviews.

Awful customer service at this store and even after complaining to customer care, no reply for a week! Shocking. Avoid like cancer. Weeks later and no reply from shop or customer care. Absolutely positive this is a terrible company! Update - 29/11/2025: I put all the correct information on the form, including order number. I even sent a follow-up email chasing my log and never heard anything back. I will NEVER visit your site again. Shocking establishment and a disgrace to the company.

Very rude staff. Especially the Indian lady who is (I think) the manager or the owner. Lot of issues with this places! Not sure where to start. 1. They close well before time, like 15-20 mins before the closing time! Not just once, several times and the lady is like the boss and she just ignores customers’ complains. 2. Bathrooms are not clean. When I told them about it, she said go to the mall… what kind of customer experience is this! 3. I have online offers which I wanted to avail, but for last 1 week she is saying her scanner is not working! I asked her when will it get fixed, she said “who knows”…!!??? Really…. All she wanted to do is to avoid applying offers, so that customer buys the sub in full price. This is total fraud. She should honor Subway’s offers and commitments towards customer. 4. Poor quality: PFA the pic. All you can see 4 pieces of each item. X4 lettuce, x4 onion pieces, x4 red pepper, x4 jalapeños… when I asked her to put more, she started staring at me like I asked her for her kidney!! lol. Another scam to cut the cost 5 today, I placed an online order and told one of the employees about my online order. She looked up in her system and started preparing my sub. After 30 secs, the Indian lady (manager or owner) asked the employee to stop preparing my sub and gave her some other task, coz my “order collection” time was after 20 mins. I had to wait 15 mins before she came back and resumed with my sub! How rude it is. Literally there was no one before me and she could have served the order but she dint allow her employees and let her customer wait! All that time my half prepared sub was on the worktop (counter) unattended, poor hygiene!! Very rude, unprofessional and impolite.

I waited 10 mins to get a coffee. Lack of staff. Fast food is supposed to be FAST!

Very disappointed about my experience today at subway. The lady that served me was busy doing orders for delivery and not listened properly to what I ordered. I asked for ft long italian herbs and cheese bread and she made me one with the Italian bread. My husband told the lady at the till that we ordered the other bread but she didn’t care. She was only saying no, no. Will never come here again.

Ordered a steak salad and tuna salad. Both with different ingredients. I get home to find the wrong meat has been put on the salads. Also had no sauce I asked for on both. Won’t be returning

Took a while to be served even though there was no queue. Good food but our orders were messed up because the guy doing the salad rushed us through it.

Went here yesterday with my brother. 1 6 inch and 1 footlong. Took about 10 min to order as the lady didn’t understand we wanted 2 subs when I explained she walked away and another lady appeared to serve us(very rude indeed) she made the subs however the salad portion was little to nothing I asked 3x for more lettuce evey time she told me she already put some and she hadn’t it was really starting to get the better of me so deep breathe and a fresh start for sub number 2 but no. I don’t know how many times we said BMT and they kept making it wrong. Salad again very little compared to normal or even the one in chinem / Brighton hill . When coming to pay she didn’t scan my sub points dispite showing me card. I also had blue light discount which I showed her she then walked off our the back for 2/3 min and came back out jo words spoken. I asked if they accept and she said nothing. I asked again and got blank stares from her. Asked another member who kindly told me they do. Showed her the card again to be sure before paying then paid. Checked receipt only to find my points hadn’t gone on and she didn’t put on my discount….. annoyed is a understanding stick with chinem or Brighton hill

Subway’s new menu and options are not thought through, confusing and damaging their brand. And now This manager has single handedly ruined Subway experience for me. There’s should be no place for unprofessional and rude managers like Kalia The manager refused to serve us - saying we were wasting her time by small order size and forcefully pushed us on what to order because it was lucrative for her targets. Either we have what she recommends or we leave because we’re wasting her time. The new recruits were doing a good job and she was forcing them to reduce the spoon portions. Never visiting this filth of a branch again

Tried the hot tex mex, wow awesome banquette, fillings pre picked but absolutely tasteful and hit taste buds just right

20 min until closing, didn’t want to serve us because coding earlier and cleaning up was easier.

Ordered food and it took nearly two hours to get to us, was cold too

I ordered a pizza since from town subway today and it turned up very cold and not much pepperoni on them and I’m not very happy with my order 😡

Always friendly and helpful staff plus food which is consistently good.

Staff didn't listen to order asked for resulting in wrong food.needed to slow down a little and get things right

I will give negative rating, staff is rude, unprofessional, cannot understand clearly, Cheats on billing. I ordered 12 inch, and they charged for two different 6 inch. On asking, the lady ( manager/ incharge) started shouting, no I will not do it. Had to remind again for a receipt, else it was also not provided. Seems staff should learn customer service and professional dealing. They were just extremely rude and over charged unnecessary. Filing complaint to higher level too.

Always lovely food salad is always fresh. Would also say very reasonable prices. Staff were helpful and polite.

Just went in to use the toilet was thinking of buying a cookie or 2 on way out. From the hygiene standards of the toilet I don't have high hopes of cleanliness in the restaurant. On my way out I had a staff member start shouting at me for using the toilet and not buying anything. How professional...

Foot long spicy Italian on herb bread with all the toppings 😋...and a cuppa tea.

First Subway I've ever had. Was ok, but won't be rushing back.

Good staff and service, as always food is delicious.

Great food! Friendly staff. Smaller queues than some of the coffee shops in town!

Standard subway. Fresh and convenient.

A good place to get a quick bite to eat the place is clean and the staff are good good choice of food

Great tasting food and very friendly staff, great experience

Visited 2nd time and always meatless balls not available.

Ordered through Uber eats and when the delivery arrived it was completely wrong, Uber eats issued the refund but in order to receive the food I would have to reorder and pay all again. I called the store to explain they had got my order wrong and I would still like my original order and they told me that they had got the order right, even though they cannot physically see the order, and that I would have to come into store to prove otherwise. I had to travel into town, pay for parking, go out when it was raining hard, just to turn up for them to then say, yeah it’s wrong. Had I been self isolating, I would not have been able to resolve the issue and instead pay full price again for their mistakes. When I arrived Dorje was the employee to speak to me and instantly blamed trainees. He then asked if I wanted them to remake it which is a silly question as if I just came to the store for the fun of it. I asked for the order to be changed to a meal to compensate for me having to travel, pay for parking, and get soaking wet, and he said no. I thought that was poor but can understand it, however when I explained that it’s poor that I have had to go through all this effort for their mistakes he said ‘I didn’t make a mistake’ to clear his own name and throw his trainee colleagues under the bus. If you are the more senior employee you should be there to support them and make amends for whatever mistakes they make, and as a representative of the store, take accountability as a whole and not just try to clear your own name when you are one of the most senior staff members present. Everyone understands that trainees make mistakes, and that’s fully justifiable, but it is extremely poor to first of all deny there is any mistake, secondly, after making the customer commute into the store and pay parking fees in the pouring rain then admit to the mistakes, but not try to compensate for them, but then thirdly when asked for a kind gesture to compensate for the stores mistake, to instead take the selfish route to clear your own name and throw the new trainees under the bus. The whole experience was poor from start to finish, and it’s extremely cowardly to not support your fellow trainee colleagues and throw them under the bus instead of taking accountability as a store as a whole.

Last time I ordered online and when I got home the product had different ingridients than I ordered and the sandwich was cold despite asking it to be toasted. Today I arrived at the shop at 19:20, working hours are up to 20:00, door was open just to be told "sorry we are closed". This shop needs to be closed, the quality of products and the customer services are non existamt

Ok over the years I have been going to different stores have never been disappointed as I felt in this one, grabbing a quick lunch to take back to the office was a nightmare, covid Restrictions does not Comply to this store and the staff have not a clue, I felt in safe there was no one way and no social Distancing, people where sitting at a few tables and when people where having to get their own cold drinks you had to be so close to these people seated, when waiting for your food we were all Huddled together I actually paid for my food and said that I would wait outside until called only trouble with that they wanted me to push through people to collect it, come on this is a disgrace and you are not offering a safe Environment I think you really do need to address this with management as customers and staff are not safe.

Priority is given to just eat orders, long wait in store being ignored by staff .

Don't order delivery unless you have money to throw away. Just Eat has referred me to their security team because our dinner was never delivered. £20.00 down the drain. Sad, but this is the second time in 4 weeks that Just Eat drivers have stolen our food.

Why was having to ask staff to take off out door clothing and roll sleeves up to stop food contamination

Always love the range of food here

Food is good as always. But staff here are not so good. I was served by an individual who was extremely rude and seemed like they didn't want to be there. I will continue to eat from subway but not this branch. That's for sure.

U can get any subway in any shops

Food is great, as usual with Subway - but this one tends to have long queues at times, and it took 10 minutes to be served. Staff who did serve me were great.

Had gluten free bread tuna roll but bread very small, not so nice and over priced

Good value, great food. Had the Italian BMT which is an unreal sandwich.

Friendly staff and usual food but the women’s/disabled loo was disgusting. Filthy and no soap. Grim

Friendly staff and good value for money :)

Typically very slow service and sub-par packaging and preparing of meals. Very contrasting to high street Subways!

Well I thought it would be quick as I was the only one queueing. But the lady was filling a delivery order. 5 mins later she calls someone out back to serve, now 3 people in the queue! She takes so long just adding salad that mine and the other customers food all has to go back under the grill. What only one person can add salad at a time. Tasteless and over cooked so dry. Won't go there again.

Won't use again too much plastic

Absolutely appalling customer service and never have all toppings!

If I'm honest it shouldn't even be one circle. There were only one or two customers and it wasn't busy so I went in with my friends and peacefully sat down waiting for our friend to get their food. We weren't being noisy, we weren't shouting, being loud, etc. Literally just sat there nicely. Until one woman came up to us and started shouting at us, telling us we were causing trouble and to get out. She also told us 'we weren't welcome there and to not come back'. One thing to say is I will not be giving this subway my money anymore if they are going to treat teenagers like this. Yes 'big' groups of teenagers are allegedly known to be bad and cause trouble but we did nothing of the sort, so there is no excuse. My friend luckily ended up to get his food but when someone else tried to get some they were refused service. I am disgusted

If I'm honest it shouldn't even be one star. There were only one or two customers and it wasn't busy so I went in with my friends and peacefully sat down waiting for our friend to get their food. We weren't being noisy, we weren't shouting, being loud, etc. Literally just sat there nicely. Until one woman came up to us and started shouting at us, telling us we were causing trouble and to get out. She also told us 'we weren't welcome there and to not come back'. One thing to say is I will not be giving this subway my money anymore if they are going to treat teenagers like this. Yes 'big' groups of teenagers are allegedly known to be bad and cause trouble but we did nothing of the sort, so there is no excuse. My friend luckily ended up to get his food but when someone else tried to get some they were refused service. Disgusting

Lovely atmosphere with ambience. The place is near to the shopping centre. The service was great. Must visit in this little hidden gem.

I don't know what is, but every time I went here they don't cut my bread properly in the middle and they don't dress it properly.

Manager/ owner is very arrogant, doesn't like people asking question I guess. Had worst experience.

Quick service in the Basingstoke mall

Scrumptious sandwiches, both mine and the ones my friends picked. Would go agian

Nice place to relax for eat and drink

Fresh and delicious. Just wish they would train staff to close a sandwich properly.

Rude assistant ignoring allergens

good place, nice and friendly staff.

I came into the store and was waiting for at least 3-5 mins before someone came out to serve me. Once i was seen by someone but they went back out from the counter and a different person came 30 seconds later. I explained what i wanted in my two sandwiches which took alot longer than usual as i belive it was a new person working there who was serving me. The bread was cut awefuly on one of the sandwiches and once they were made up i was told the toaster wasnt working and said it would have to be microwaved if i wanted it hot. This did not apeal to me so i left without my order. If i was told it wasnt working before they started my order i wouldnt of been so bothered. Im sure this is a one off experence but never the less i was unsatisfied and wasted 10 munites of my time.

Would normally give it a 5 but this morning's order was a shambles. Placed my order only to not get what I ordered......the person that served me must have been new as she didn't know what she was doing.

Subway tend to be pretty uniform, not bad for a healthy meal- sandwich/ bread.

With good seating area, staff is friendly and polite and fills the subs in good way... :-)

Always slow service by undertrained staff

Can't beat Subway , complete satisfaction for me, at an easy price

It's only a sandwich shop but it is nice.

Clean store, fast service. Only two staff on during a busy lunch time, but they were cheerful & quick. Leanne was very good with a sense of humour. In this day and when the quantity of fast food servers is not great the chain has it right here. The store is spacious & the bathrooms are clean. Right next to the Theatre, so if you want a quick bite before a show, it would work here.

It’s certainly not the worst subway I’ve been in but it’s also not the best. However the staff are polite and the food is what you could expect from a subway store.

Friendly atmosphere. Quick service and plenty of choice. Staff were very informative about deals which saved me some money. Great to see they also offer discount for students, forces and national services. Overall great food

Exceptionally slow service, shop was a complete mess! Disgusting and crumbs everywhere along with a big puddle of water. Maybe you should invest in training with the staff on how to clean?

Went here for my daughter for an early lunch, approx 11.30am. We were the only ones there. The assistant struggled to understand our order, then, as we had left our Subcard at home, we politely requested a receipt with the online code on (to collect the points on the card online). Unfortunately, the assistant failed to understand the request and printed a normal receipt. When we queried it, she really, really didn't understand what we were on about. She called the manager/senior assistant/supervisor who was, quite bluntly, rude beyond imagination!. She said that the transaction had gone through-we had our meal-and that nothing could be done. My goodness! I have visited many Subways on my travels and have NEVER experienced this treatment before! Shame on you!

Quick service, quite location, good choice of sandwiches hot and cold

Not a clean sub to visit. Seen moth and flies flying around.

Good subway with plenty of choices for hot and cold sandwiches, in a corner location so is sometimes pretty quiet. Very quick service even when busy.

Nice quiet subway, nothing more to be said. Good food as always.