Urban Jungle in South Norfolk

This place has weird hippie vibes mixed with smelly incense and indian music. I used shazam to work out what it was playing. It was “While My Sitar Gently Weeps Banaras Baba & Kolkata Kid” Very strange music unrelated to jungles and more Hindu religion. I was expecting food all there was some cakes and empty sausage rolls in the cake container on display. We aren't from the area and just googled cafes close by. The cakes were average, not fresh. The place was empty except for two other people there. I didn't like the dangling plants every where. One to avoid if you're ever in the area.

Lovely little , friendly spot. Hot chocolate to die for and the scones are delicious. Top tip, if there are no seats inside , have a look outside .

Visiting the (very good) plant centre with my parents. Quirky decor in the cafe - walked my mother to a table and waited behind a woman who was paying for her order. Got to the counter to be told that they were closed (presumably in the previous thirty seconds or so.) Cafe shuts at 4. Short driveway from main road has large potholes - beware if you are driving a small vehicle.

Good for cakes and coffee. Unfortunately not much selection available during our visit. Lovely surroundings and the garden centre is great.

Visited today with my 2 young children and a friend. Hot drinks and cakes were really nice and reasonably priced. My boys loved the fish pond and exploring all the paths and exotic plants. We spoke to a lady a few times who was really knowledgeable and helpful. All plants looked really healthy. My advise to people with small children is that the gravel is very deep in places and some of the paths are narrow so not really that accessible, I will definitely be back but with baby in carrier.

Went with family members thinking we would be able to get lunch. I asked the lady behind the counter if she served sandwiches etc, abruptly she replied this is what we have pointing to the counter. I purchased 2 sausages rolls and a cheese scone, extremely expensive for second class food, soggy scone and stodgy sausage rolls. Sorry but we wouldn’t return or recommend.

First time visiting Urban Jungle. Wow, my new favourite garden centre. Such an array of unusual plants. All in tip top condition. Friendly staff too. The coffee shop is set in such a way you feel you have escaped to somewhere exotic. The coffee was best I've had for very long time. Definitely come again.

The Urban Jungle gave my friends and me the perfect afternoon. The glorious plants are beautifully grouped enhancing textures and colours The cafe staff are so friendly and accommodating. We plan to go again soon.

BUYERS BEWARE. My son bought a small unlabelled TOXIC house plant from Urban Jungle Norwich with his pocket money, which my dog then ended up ingesting after accidentally knocking the plant off the table. Fast forward eight days of veterinary hospital care, near-death, a £2.5K vet bill and facing a month of recovery, I can honestly say I have never regretted popping in our local garden centre to buy a simple houseplant as much as this. Garden centres who sell TOXIC houseplants should ALWAYS label them as such. If the bigger garden centres and supermarkets do, so can you, Urban Jungle, especially given you have created bespoke labels for all your plants. No excuses. The next time, it could be a child who nearly dies.

Fabulous cafe in a sumptuous 'jungle' setting including a huge indoor naturalistic koi carp pond. Homemade cakes are yummy. Lots of space for wheelchair users.

This cafe is brilliant! If you are looking for a caf on the outskirts of the city, whether it's after a visit to the countryside or perhaps to complement your shopping trip to Costessey retail park, then you won't regret choosing Urban Jungle. Its greenhouse cafe is filled with all sorts of plants. Some of them the most mature, healthy and BIG specimen I've ever seen! You can find your own corner and not even realize your in a cafe until someone brings your order round. The atmosphere is 10/10, but so are their coffee and food. I've had panini, soup, and cakes and enjoyed them all on each occasion. Before you leave, don't forget to take a leisurely stroll around, find the koi pond and search round the plants and plant accessories on sale which are displayed throughout. You won't be able to take the giant monstera, but you'll be able to get your own little one! Just go. You won't regret it.

This is my favourite local cafe! Super dog friendly (hope your dogs like a fuss 😍), delicious cakes & perfect, hot drinks. Very friendly staff who always make you feel at home. I’d love to spend all day here with a good book, all cozy in amongst their gorgeous plants and decor. I always leave feeling recharged & relaxed. Thank you for being such a dog friendly place to meet friends for a catch up!

This place is a peaceful oasis, with cats lounging around, a koi pond with a bridge, and lovely hanging flowers everywhere.

Special place for birthday treat. We come here for birthdays and special occasions. Love the indoor koi pond. And in the winter the wood stoves keep it cozy.

Sunday morning visit. Warm welcome, great atmosphere and tasty coffee and cakes. Loved the hanging plants surroundings and they had a plant I've been looking for for a long time (Persicaria "Bat Wings"). Often visit when seeing family in Norwich.

We haven't been to Urban jungle since before covid-19 ... we walked out! Yes, the plants are still gorgeous, and the pond is beautiful. However, the comfy chairs are gone, and so is the entire menu! We asked if we could have a look at the lunch menu and the waitress just responded rudely saying, "It's all here on display". The atmosphere is not warm and welcoming anymore, the gorgeous food is now non-existent. We ended up going to the Willow's which is a 5min drive away and was absolutely brilliant.

went for lunch today, asked about food. Very grumpy member of staff told us food available on display, just cake, sausage roll and scone

Very disappointing visit. I used to bring my children here all the time pre-Covid (when they banned kids). We came back for the first time in January 2023 and it’s really gone downhill. All the lovely sofas and relaxed seating has gone, as has most of the menu. It’s REALLY expensive. £3.60 for a coffee! I ordered a tea which was a bag in a mug (previously you would get loose leaf tea in a pot). The sausage rolls were anaemic looking and pricey. Not much change from £10 for a mug of tea, an apple juice and a packet of crisps.

Slightly disappointed with the changes that have been made here. The garden shop area has been made bigger with less in the cafe. The cake on offer is OK, but food choice much more limited. Also no fresh ground coffee and hot drinks served in tin mugs, which are hot to handle and make me think of camping, not a cafe.

Visited Urban Jungle with a friend on a Sunday afternoon for a catch up etc., and admittedly I had never been pre-Covid, but the cafe was just fine… it was a neither “here nor there” experience. The cafe was fine; the jungle setting wasn’t necessarily a winning factor in the ‘experience’. It was much smaller than I imagined from the rave reviews I had heard about. Atmosphere felt quite stuffy and ‘close’ (having said that, I normally find that with a cafe at garden centre!)The food was fine too; quiche (only savoury smack available). A little bland but edible. Coffee was fine too. Cost was on the pricier side I felt…The service was fine, again. Staff were pleasant when taking an order and apologising for the “big” order just taken before mine. Service did not take long either. Overall, a ‘just fine’ place to catch up with a friend. Would I go again… probably yes and probably not. I wouldn’t necessarily actively go out of my way. If someone suggested it, I’d go but with maybe a slight grimace.

Arrived for an early lunch with my sis in law, we used to be regulars prior to covid. Always enjoyed the food and choice of coffees before but it seems they no longer have a menu, only cake.We asked if anything else was available to be told there was a quiche, however it could only be pinged in the microwave and served with "sachets of sauce "We didn't stay and went elsewhere. The plants etc are still good but we were very disappointed with the cafe.

Well having read the recent reviews I wasn’t too surprised that they have ceased the savoury food options and there’s just cake and drinks available now. The cafe is lovely, as per the name the plants surround you and it is a great environment to have some coffee and cake. Cake was not as good as most of the other cafes in Norwich and lady at the counter was a tad brusque when she stated that the orders were backed up so we might be in for a wait but I think the place is still worth it for plants…

We popped in here yesterday and the service was lovely. The cake was yummy and reasonably priced for the portion size. The setting is very nice too

Very disappointed with the food options available now - all pre packed and too expensive.We stayed for coffee and cake. It was nice but not worth the £4 a slice it cost!! And the drinks are like the small size from the major coffee chains but priced like the large ones!!

Beautiful setting but very disappointed with the service & food. Found 2 hairs embedded in my chocolate cake. Brought it to the attention of the staff member who didn’t seem overly concerned saying he’d make a note of it! Considering the prices charged it is ertainly not value for money & feels a tad cynical

We visited Norfolk last Saturday and decided to check out The Urban Jungle. What a feast for the eyes as well as out tummies. the vegan cakes were delicious. The plants were glorious!!

How sad and so disappointing!We have been here in the past and it was lovely!Now it’s a disgrace, prepackaged food on disposable plates, drinks in disposable cups, paid £29 for two sandwiches and a sausage roll, a coffee and two cold drinks - sadly we will not return!

Visited Urban Jungle and called in the cafe. I asked the member of staff, who was miserable, if they had drinks suitable for children. Only to be offered orange or apple juice. Sausage rolls were priced at £5.95. I asked if they could be heated up. That was asking a bit to much!!!! No microwave available. For that price I thought they would be served with a side salad. Got that wrong. They were still in the packets on 2 paper plates, they did provide 2 wooden knives and forks. I got 2 cold sausage rolls, 1 piece of carrot cake and 2 paper plates for the grandchildren. 1 coffee in a paper cup, 1 orange juice and 2 apple juices for the extortionate cost of £28.00. Thank goodness I didn't get a slice of cake for each grandchild. Would have needed a bank loan. Don't think this will be on the top of my list to visit again.

Went there with a friend this week, decided to have a piece of cake and a coffee in paper cup each (nothing special!!) No prices on display that we could see, grumpy woman serving who presented us with card reader, only later found out £14 had been deducted. Extortionate for what you get, definitely won't be returning

Visited recently to look at the plants what a nice place until we decided to have a cup of coffee and a slice of cake for 2 people we where greeted by a miserable lady who could not even give us a smile and had a bad attitude. we told her what we wanted there where no prices that we could see we where presented with the card machine with out knowing the price and paid not realising it was £14.00 until I looked at my bank statement. we feel it was very pricey but the principle of not seeing or being told how much it was made it worse. Unfortunately we will not be returning.

Two coffees one small slice of cake and a sausage roll, £16.35 daylight robbery and we had to clear our own plates !!!!!!

Because of good reviews we decided to try the cafe. I called ahead first to see if I could order afternoon tea but they did not answer phone.We decided to just turn up thinking we could order off a menu. We had 2 sausage rolls (which couldn't be heated up) it had no side salad or anything with them. They cost £5.95 each! My total bill was over £28 which included 2 coffees, a lemonade, flapjack and piece of cake. Could have gone out for a decent hot meal at that price. Perhaps website should be updated to say kitchen is not in use not even able to microwave sausage rolls. Plants beautiful but also over the top prices.

What a rip off. £34 for 2 sausage rolls, 2 sandwiches (not freshly made) and 4 non alcoholic drinks. No wonder there aren't any seats inside anymore.

We have visited Urban Jungle many times both in Norwich and Beccles. Love the quirkiness of the menu and the quality of the food. Had my best curry here too. Loved the ambience too. We visited today after a while. Little or no menu! Sandwiches ready made in a cold cabinet or a sausage roll! That was our choice. No gluten free. Several cakes which all looked very nice. The lady told us she was there all on her own so could not serve and prepare food at the same time. Even my friends sausage roll couldn’t be heated up?? So I had a cappuccino and biscotti cake both which were very nice and I opted for bag of crisps too. The price was £8.60!!!! Really. The coffee was in a paper cup and the cake on a paper plate with a wooden fork. Come on Urban Jungle you can do better than this. It would have been better to close the cafe rather than serve up a non existent menu at an exorbitant price. So disappointing. Needless to say we won’t be back

Vinimos a visitar Urban Jungle a principios de septiembre con 4 amigos. El jardín de plantas es muy bonito para dar un pequeño paseo. Puedes comprar plantas o simplemente disfrutar del jardín. Y toma hermosas fotos para el Gram :)Hay 2 áreas para un café, una en un invernadero estilo Wild West, rodeada de enormes cactus y otra en un área al aire libre en un jardín.Teníamos 2 amigos veganos y, para nuestra sorpresa, el café ofrecía opciones de pasteles veganos, así como leche de soja para los cafés.También nos alegró saber que todos sus vasos de un solo uso eran 100% compostables. ¡Claramente se preocupan por la sostenibilidad y el medio ambiente!¡Era un pequeño oasis encantador para tomar un café y descansar un poco!También siguen los estándares de higiene, ¡y sentimos que el lugar estaba muy limpio y seguro!Recomendar si se encuentra en la zona.

Visité el café con un amigo el lunes festivo.Fui a tomar un café y una tarta, y me sorprendieron un poco los precios que se cobraron; 3. 40 por un americano (no creo que ni Starbucks cobre tanto) y 3. 50 por una rebanada de pastel.El café era pésimo: aguado, débil e insípido. Definitivamente no es un americano, y ciertamente no hay nada como un café que valga la pena pagar 3. 40 por. El pastel estaba bien, pero claramente era un gran pastel de catering en lugar de cualquier cosa acorde con el precio cobrado.Para un lugar que tiene la reputación de Urban Jungle, nos decepcionó profundamente la increíblemente mala calidad que se ofrece.

Enjoyed tasty vegetarian breakfast, real leaf peppermint tea and coffee cake all good. Sitting amongst the greenery watching the large fish swim slowly below the bridges. What a treat to be so relaxed, so take your mum there for Mothers Day she's worth it.

After previously visiting we were expecting to have to queue to wait for a table, but now you just have to find a table then order. Easier said then done, as several groups of people were doing the same and the tables were situated in a circular walk amongst the plants. Therefore we were just walking around trying to work out if people had almost finished their drinks, with no guarantee of getting to a table first. Asked a waitress if we could reserve a table for a little later,, but this had to be done 24 hours before. After waiting some time and feeling frustrated we gave up. Too hit and miss to bother with again.

Myself and others had been keen to visit after some delightful trips last year and being blown away by the menu; particularly the fish platter. To our suprise not only the branding but also the menu had changed, with far less to offer.The food did not come out warm, nor was the service timely. Although the environment is beautiful and interesting, the experience was slightly tarnished by the lacking menu.We are assuming they are under new management since we visited last summer, unfortunately it does not now seem quite worth the trip out of Norwich.

I'd tried,unsuccessfully, to find The Urban Jungle once before The signage is very limited. My Satnav found it last week.The cafe itself must be unique. It offers a nice relaxed atmosphere. I thought I would definitely put it on my list of places to visit again. However I was amazed at the prices. Americano with no milk and cheese scone, my usual snack choice, £7.10! Being English I didn't question it. I don't think I have ever paid so much for so little, even on the North Norfolk coast. I checked the menu on my table and noted the coffee alone was £3.40. I'd had coffee in London the previous day and paid £2.40. Both were equally good coffee. The scone was nice enough, nothing special as expected at the price, but rather dry. The butter was hard so had to warm it on the side of the coffee cup before it was spreadable. For the price I expected something special but service was slow, the presentation and the crockery were bland. The cafe was quite busy so I have to assume a lot people don't mind paying these prices. Perhaps full meals offer better value. There is very little competition in this area which might be why. Sadly, it won't be on my list for future visits.

Social media - on point, looks greatFood - good but long wait timeDrink - long wait time and my orange juice was warm :(Atmosphere - great, such a cute little place and is great for photosPrice - a tad on the expensive side

Well worth a visit to this iconic cafe. Wander round enjoying the foliage, greenery and observe the beautiful, huge fish swimming languidly in the pools. This is tea with taste indeed.

We go to this place a lot to buy amazing and unusual plants.The cafe is nice but tends to be a hang out for people with kids who are happy to let them run around and make a lot of noise. The food is ok but the cakes and flapjacks are VERY pricey, London prices in rural Norfolk !! Service is a bit slow, even during quiet times.

Urban Jungle is a lovely location that not only sells houseplants but also does nice food. The menu changes regularly which is nice but it’s usually quite expensive for lunch. If you don’t mind that, it’s a lovely place for a chat and a drink. The hot chocolate was amazing! Vegan options were available and were quite nice too!

Having visited this cafe on a number of occasions in the past, we were extremely disappointed to see how much the cafe and shop had deteriorated. We experienced a very long wait for food. The customer service was poor with the waitress not getting our order right.We were hoping to purchase some indoor plants, however the plants on sale appeared to be in poor condition so we left feeling that we did not wish to return.

Not the biggest menu but what they do serve is very fresh and delicious. The cakes are amazing too . Great surroundings under the plants and a lovely pond to watch the fish

Lovely little cafe. Dogs allowed inside in the winter which was lovely. Great food and really lovely atmosphere

Went for Sunday morning breakfast. Very relaxing surroundings: each table in it's own space amongst the plants and with Koi carp swimming within view. Good, freshly prepared food, friendly service and fair prices.

Very quirky venue. Lots of secluded tables and comfy sofas set amongst the big plants. A little confusing as to what to do as the menus say to order at your table but you do infact order at the counter. (Which we missed as we came in a different door)

First time visitor, was a little disappointed.

The humus was lovely and fresh. The all day breakfast was lovely, tasty with local sausages. Jacket potato had a generous filling with a small side salad. The cabata with sausage and pesto was a surprising combination, and delicious.

We used to love this place but our last visit was soooo disappointing - service was really slow, we had to ask twice to order drinks. Food took ages to come out and when it did was luke warm and some of the elements were missing -ie cream on the mushrooms on toast etc....

Disappointed this time.The food was over cooked and beans cold as were the plates.If your serving up hot food the plates need to be hot in the winter especially as no heating as such there.Then the food would not have gone cold before we ate it.The service was ok but not as attentive as our last visit.Think you need up your game a bit urban jungle otherwise we won’t be back

El personal de Urban Jungle proporcionó una deliciosa y buena calidad "hogareña" de sabores y delicias dulces, café y tés. Éramos una gran fiesta de adultos y niños reunidos para celebrar el cumpleaños de "Heather". Sentarse entre hermosas plantas verdes y coloridas, exóticas y tropicales en un día fresco de noviembre fue particularmente agradable y tranquilo.

Estaba emocionado de visitar la jungla urbana esta semana, pero la visita no estuvo a la altura de mis expectativas. Visité con 2 amigos y todos teníamos una simple chaqueta de papa y un topping. La mía llegó 30 minutos antes que mis amigos y la comida estaba fría en lugar de caliente. Por 9 libras tuve una pequeña ensalada (que consistía en hojas de ensalada y nada más). Con una pequeña cantidad de cobertura. Preguntamos por qué la comida estaba tan retrasada y el servidor explicó que el chef estaba solo sirviendo 20 comidas. El servidor fue cortés y se disculpó y obviamente estaba avergonzado de que muchas personas hicieran la misma pregunta.

This is a great quirky cafe with excellent food, unfortunately the atmosphere is spoilt by stressed staff huffing and puffing and generally being very unhelpful. An organised waiting system with instructions might help. I would think twice before bringing visiting friends again.

Cannot fault the food,very tasty.I appreciate it gets busy,people wait for tables,staff seemed a bit stressful,and a lot of huffing and puffing.I'm sure this isn't the case everyday,Lovely surroundings,great variety,,will visit again

Después de ser totalmente ignorado la primera vez que intentamos comer aquí hace aproximadamente un año, tenemos otra oportunidad.

Lovely coffee, gorgeous if slightly small cheese scones. Staff friendly.

It was a lovely sitting , surrounded by plants!..just like a jungle! but the actual menu was rather dissapointing and the service was dreadful. waited for 40 minutes for our order to be taken , then took 25 minutes for the drinks to arrive and then our food took 30 mins for two sandwiches! the place wasnt even busy. was expensive for what it was too. Maybe it was just a one off? but have never experience service so slow. very very dissapointing.

Era nuestra primera visita al Café para almorzar el viernes. La comida y el servicio fueron decepcionantes. Solo una opción de pan blanco para sándwiches servidos con una pequeña porción de ensalada de col y algunas patatas fritas. El pan era grueso y seco, por lo que no es bueno para los sándwiches. La comida y las bebidas son caras. El personal era mediocre, no grosero, pero sin sonrisas y falta de habilidades de servicio al cliente. En general, una experiencia muy mediocre. Entorno interesante y disfrutamos de un paseo por la guardería.

Well I wish I had read the reviews before coming for lunch! The web site looked so inviting. It is nothing more than a shed with bubble wrap and polythene roofing which was leaking in lots of places......scruffy sofas too......the food was very poor quality....2 drinks, 1 soup, a potted prawns(bowl of melted butter with prawns swimming in it) Awful white bread. A brownie, and waffles........over FORTY POUNDS!!!!! A total rip off and will never go again. Nice staff.

A popular place for lunch that I'd seen friends use a lot, so eventually got around to going myself with a friend for lunch.

Yes its pricey, but theres a saying 'you get what you pay for!' The vegetarian food is outstanding. Your pallate was left fresh and healthy. The staff were outstanding today, and couldn't do enough for you. Original scenery, in a jungle, lovely cosy seating areas. Loved our friends lunch!

Individual seating areas, inside and out, amongst the numerous plants, made a peaceful setting for a family lunch. Good, wholesome food. Service was attentive and was fine for a busy, sunny, Saturday afternoon. Enjoyed walking around the garden centre, too, afterwards and were able to pick up a couple of half price plant pot bargains, together with outdoor plants.

We visited here for brunch. Two of us had the creamy garlic mushrooms on toast, one had the scone, the other rocky road desert. The bill came to over £33. I do not mind paying for good food, but the creamy mushrooms were not at all creamy, they were similar to a pate instead. Very disappointing. Not worth the cost and will not return. There was a wait, so the place is popular, and it is basically tables among plants with a coy stream included so the ambiance is nice to meet for coffee if you are into that type of thing.

Well...Finally got to bring my son to urban jungle He enjoyed everything about it , being a keen gardener Cake and drinks at the cafe were great too., good choice availiable Inc vegan Definately would return, Calmest cafe I've ever been to in the UK

We visited the Costessey cafe last week and we were so incredibly disappointed with the sheer lack of service, I would actively recommend people to avoid this venue.

We arrived and had to wait in a very large queue of people for a table- being told to sit and wait on the sofas and they'd come get us when a table was ready. They then came back and asked those who had just joined the queue if they were waiting for a table!

Went there for breakfast, my what a breakfast, two eggs, two rashes of bacon, two sausages, mushroom, saute potatoes, baked beans, tomato, toast, and then coffee We were unable to eat it all. Served by very polite friendly staff. in a very unique venue.

Came for lunch today for the first time. Was given a table and menus then left for over 30 mins. Gave up waiting to be asked for our order.

Went for family lunch 11:45, waited short while to be seated then was informed that kitchen has been shut, no food orders til 12:30.

Since the changing of how to order food in the cafe, my experiences have been terrible. Instead of going in, finding a table and then going and ordering from the counter you now have go to the counter, wait to be seated and then order from your table. This works fine in restaurants but when you have gone in for tea and cake and have to wait 40 minutes it is not reasonable. My first bad experience happened when I went for a drink and cake and noticed there to only be one slice of chocolate cake left. Therefore I asked on arriving would I be able to have this now so it doesn't sell out. The staff said it would be fine to be seated at my table then order and the cake would still be there so this is what I did. However 20 minutes after ordering a lady then came over to tell me they had sold out of the cake and to choose something else. Today I went again to have to wait 40 minutes for my order of two portions of waffles to come as one portion. These were also only toaster waffles and covered in chocolate sauce that had been burnt on heating. For a cafe with a beautiful setting the food and service really lets it down.

A hidden gem in Costessey, Norwich . Charming and helpful staff. A wonderful selection of cakes and teas! I had not seen my old favourite: gunpowder green tea I years. Cake of perfect consistency and sweetness, very light. Very good sandwich, very slightly over salted slaw but otherwise a 8/10. Will revisit. Very popular for breakfast, brunch and lunch.

Bad organisation yesterday. A friend and I went yesterday for lunch, extremely busy. Sat outside so had to order separately so not to loose table. My friends food arrived but no drinks, then no cutlery so food then getting cold. My order finally arrived 50 minutes later with no cutlery again.

This was our first visit to the Urban Jungle and it is definitely a unique experience. The cafe is situated amongst all the exotic plants which are for sale. Definitely a memorable experience. We arrived at 11.30 just as brunch service finished. Lunch wasn’t being served until 12 which was fine. We ordered coffee....and we waited....and we waited.... 25 minutes later the coffee arrived and we ordered our lunch and this also took well over 40 minutes to arrive. The cafe wasn’t particularly busy. There seemed to be plenty of staff - all of whom were lovely and friendly. But there was definitely an element of chaos. The clearing of tables, taking and delivering orders all seemed rather ad hoc with no strategy or organisation. The food was nice - but nothing exceptional. It was rather pricey - but I guess you are paying for the unique atmosphere which was very different.

Were seated in far corner on setties with crocheted blankets that needed washing and then forgot about. No one came to take our order we waited ages then called over a girl to explain we would like to order and had been waiting a long time. She said she would get someone! After quite a while longer a waitress came explaining no one had told her we were there. Now I've heard of shabby chic but this was shabby shabby chic with the foam and frame sticking out of the setttee arms and the panel of glass missing from the roof with the bubble wrap blowing loose as the wind came in. Noticed this on many windows too. Menu was over priced but we decided on mushroom soup which was delicious and a caffetier of coffee. Coffee arrived but my cup was filthy waiter said wow that's terrible isn't it? He got me a clean cup but by now I had decided never to return. We walked round the plants outside to find most of them neglected, if they couldn't fend for themselves they were dead. The worst thing was instead of filling in any holes in the grounds out side they had all been covered with black tyle affect polythene covering making it very dangerous to walk as you couldn't see holes but fell into them either twisting your ankle or jarring your back. Just looking round the place it seemed to be struggling which I suppose was why Cafe prices were high. Won't be going back.

Came here with my mum. The service was amazing considering how busy it was on a Sunday afternoon. I have the cauliflower and chickpea curry, which was absolutely delicious. Friendly staff surrounded by lovely scenery.

We had lunch, the staff were friendly and six of us seated quickly at a busy time. The menu and prices looked good but that's where it ended! The portions were small more like starters, we were disappointed, so could not recommend the cafe.

Visited with a friend a couple of days ago thought it would be vegetarian friendly how wrong. Menu overpriced and not much choice.only white bread on offer and not artisan. Our frittata was stodgy full of lumps of potato and burnt on top inside it looked grey. Inside cafe was so so hot so after we ordered we told waiter and found a seat outside

My wife and I went to Urban Jungle for lunch today. Admittedly we arrived at a busy time, one o'clock- ish, but it took some time to get seated and our food didn't arrive until just after two o'clock. I ordered mushrooms on toast with roast tomatoes at £8.95. When the food finally arrived I was a bit disapointed. It was a kind of mashed mushroom on a small amount of white bread with three small tomatoes. If this had been a starter priced at £4.95 I wouldn't have minded, but as a mains it was small and in my opinion over-priced.

Me and the wife went to view the plants and trees good selection but the wind had blown many over. Bit pricey then we went for a cup of tea and cake, cake was nice but they needed more staff as service was slow.

We enjoyed looking around this unusual garden centre, full of exotic plants seldom seen in others.

I’ve been several times for lunch or afternoon tea and it’s always a lovely and unique experience. Thr food is thouroughly enjoyable and will definitely be returning soon! Staff are very friendly!

Our first visit to the 'Jungle' which is incredible and well worth a visit.

Stopped here for a brunch which was excellent value for money.The service was good.Taken to a table straight away.There was plenty to fill up even a big appetite.Plenty of space to park and lots to look at in the garden centre after.Very pretty find just a stones throw from where I live.

I was taken to Urban Jungle on Fathers Day for Brunch. We arrived at 10:00, (their opening time). After about 15 minutes we ordered our tea’s and coffee’s and our choice of breakfasts. Two Urban Jungle cooked breakfasts with black pudding (£2 extra each small slice) and two waffles one with bacon (£2 extra).

Went with my partner and our 4 kids with the intention of buying lunch, ended up getting 2 cakes to share between them as it's just so overpriced. The building itself is lovely, despite being a little tired looking, it has a lovely koi pond in the middle. One of the giant pots next to our table almost fell on one of the kids - think these need to be better supported! The staff were friendly though, and happy to help.

Visited today for lunch. Set in a glasshouse, the cafe is unique and has a koi pond inside. However the glasshouse is a bit "tired" as is the furniture. The staff were very nice even though they were clearly suffering in the heat. Food okay but quite a wait. Worth a visit though.

Drove for 25 minutes to visit this place as the wife was keen to try, arrived at 2:50 on a Sunday and was told by the cafe staff that they were not seating anyone for an hour, despite loads of empty tables Won’t be back.

The cafe itself is actually very nice. The food was ok if a little pricey and not a great choice of sandwiches. Cafe is rather difficult to get into if you are in a wheelchair. The car park is all shingle which is not wheelchair friendly at all. I was really disappointed.

Sadly I have been disappointed on the three occasions when I have visited Urban Jungle during May 2019. The menu is tiny, not very varied, and it is only vegetarian friendly if you like avocado. We were not asked about allergies or dietary requirements, and our requests today to make slight alterations (bacon instead of an egg, salad instead of toast, a jug of tap water for the table) were met with surprise. Chilli flakes were listed on one dish, but there were none; we asked, and were offered a slosh of chilli oil. There is no soup, no special, and no ice-cream, which is a shame. The venue itself is as pleasant as ever, but the staff do not seem very happy. No more lunches there for me, I'm afraid.

I would recommend if you are not in a hurry! Service was very slow because it was busy but worth the wait. It's also a lovely place to just visit, no need to go to the cafe. Would recommend all year round.

We decided to call in for a quick lunch as we'd heard good things about the place - Well, it was amazing. Lovely tables set in exotic plants - we had one by the indoor mini river with massive Koi carp swimming through. Great food, a fab choice of seating from sofas to tables in all sorts of locations. Charming staff. Brilliant.

I have had lunch here a couple of times lately and have found it such an easy going venue that is not affected by the hustle and bustle of modern living. Even though there were several families with young children it still retained a peaceful feel.

Such a lovely little cafe sitting area on vintage style, comfortable sofas. Little river/pond within the cafe under the bridge was so lovely too. Food was very good! Plants are slightly pricey, could get the same quality/type houseplants for cheaper in Sainsbury’s, but a lovely little place for good quality exotic plants! The only thing I am disappointed with, is the service and attitude of the waitresses. Not only did one of the younger women push past and ignore me whilst I was waiting to be seated, she didn’t crack a smile or showed any emotion towards us and the other people in the queue! When me and my family were standing waiting to be seated, there were several waitresses standing behind the bar just staring at us, not a smile not a hello, but they did acknowledge us but no warm welcome! As a waitress myself I can understand that when the place gets busy you can become very flustered and very grumpy!! But a smile or greeting really wouldn’t go amiss! It didn’t set the atmosphere off right and I felt quite awkward. Apart from that, everything was so lovely and will be visiting again- just hoping that the staff will be more friendly next time!!

Estaba comiendo mi brunch y por el rabillo del ojo vi un ratón que parecía acostumbrado a la compañía humana. Parecía bastante feliz corriendo alrededor de nuestro sofá. Una vez que el problema se planteó al personal, ninguno de los tres miembros de la caja de trabajo parecía descifrar y simplemente nos dijeron "bueno, eso es parte de estar en una jungla". Es una pena que la comida sea tan fresca, pero siento que debo hacer que las personas sepan que tienen un problema con los ratones. Puedo apreciar que es un centro de jardinería y, como sugirió el camarero, "es una jungla", pero al mismo tiempo sigue siendo un establecimiento de comida, por lo que la higiene debe ser una prioridad. No pudimos ver ninguna forma de control de plagas a nuestro alrededor y el personal parecía aceptar ratones en su cafetería. No te sientas cómodo volviendo a visitar después de tener esencialmente, ratones alrededor de mis pies desayunando.

Went there last Saturday and did a terrarium workshop. Excellent experience with tea & cake included.

Waited 5 minutes for a table (which is fine) then 10 minutes to place our order of 2 coffees and 2 cakes. 40 minutes later no sign of either so decided to leave. Avoid if you have other plans.

Dispuestos a ir aquí con amigos y qué agradable sorpresa. Gran entorno, excelente personal y la comida era encantadora. Teníamos dos niños pequeños con nosotros y les encantó. Mis amigos tenían salmón, que era genial y yo un inglés completo también genial. El joven que nos cuidó fue excelente y un crédito para su negocio. Bien hecho y volveremos.