Based on 624 opinions finded in 1 websites
Based on 624 opinions finded in 1 websites
Opinions
Great food, super service and staff however they really need to address the fly problem. I’ve been twice recently and both times been bothered by a number of small annoying flies buzzing around my food. It’s really not good enough and clearly a long standing issue as previous reviews also highlight. The problem is spoiling an otherwise fantastic restaurant, our food was delicious, and apart from swatting the little blighters we had a great evening.
Sue W . 2024-09-05
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Called on here on Friday on our way up to Whitby and so glad we did. The staff were really friendly and welcoming. The food was delicious and I came away with a great recipe. I can thoroughly recommend this restaurant. Please do give it a visit as I'm sure you will enjoy it as much as we did.
Ann E . 2024-08-27
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Great spot for an authentic Italian meal. Great staff and good food. Been here several times and is always nice. Booking would be a good idea as it can get busy.
John C . 2024-08-02
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Food has been overcooked lately, usually very nice. Think it could be kept under lamps before service. Men servers are friendly but lady who works there is unfriendly.
Julie H . 2024-07-29
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Lovely restaurant, very friendly and helpful staff. Food delicious, nothing a trouble to Diana who along with the gentleman there provided excellent service. Will return.
Carol K . 2024-07-18
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Walked in … very quiet …. Lovely …. Actually no … couple were arguing effing and blinding in the window seat so we asked to move … We moved and to say I was tortured by flies in an understatement. I asked to pack my food up and take home and they asked why … I said because the flies are in my dinner, over my face …. It was disgusting. They said “ sorry about that”. They didn’t even say have a drink for free … it’s getting really scruffy and the service isn’t the best either.
Gemma G . 2024-07-10
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Great food , great service and very reasonably priced. We always book a table in advance because it's a busy establishment and it avoids disappointment.
Mark D . 2024-06-08
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The spaghetti amatriciana looked like vomit and didn't taste much better. Mushrooms, dried herbs, cream. None of these ingredients belong in a spaghetti amatriciana. I will never eat here again.
Chris B . 2024-05-03
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The food was alright but nothing to write home about and left there still hungry. The sirloin steak was on the small side although well cooked. And putting 2 tiny button mushrooms on the plate and one onion ring was pretty pointless. We usually go to the one in Darlington which is far superior.
Mark D . 2024-04-08
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A family birthday celebration. Great atmosphere, lovely surroundings and great food. The staff were lovely and I'll be back again soon.
Kay K . 2024-03-04
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Really rude older lady hostess who had the audacity to shush my grandma and her friend whilst they were having a catch-up! Absolutely appalling behaviour by a member of staff - the lady could've handled the situation much more politely but both ladies are deaf so genuinely weren't aware if they were being loud. So so rude and appalling service.
Eleanor N . 2024-02-15
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lovely food spoilt by horrible staff .rude .horrible atmosphere.Italian staff member taking the micky out of customers.
FarAway28969491868 . 2024-02-11
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Another great little venue, cost and very friendly team. Food is wholesome and tasty from a good scale menu. Very handy spot bang in the middle of the village so it’s easy for parking. Loved the whole package really and desserts were great also.
Damien L . 2024-01-21
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Very friendly and efficient staff. My Carbonara arrived on a cold plate and had to be sent back to be reheated. It was replaced with a very runny, sickly tasting Carbonara once again on a cold plate. I couldn't finish it. Cheesy garlic bread didn't have any garlic taste to it. Very disappointing.
Alanwales65 . 2024-01-11
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Take away usually excellent. However, this time undercooked, too thick, poor topping on Pizza. Left most of it. V disappointed.
Al B . 2023-12-23
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I come here often with family/friends, food is always beautiful and the staff are excellent! Portion sizes are ridiculously big, always save extra for my lunch the next day at work.
Rachel C . 2023-10-31
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Visited Stokesley for the market but after my visit spotted sign outside for special breakfast including hot drink for only £6.95 (served til -2). It was 11am so I popped in. Great service and very good value tasty breakfast. I would definitely pop in again at any time.
Freedom64614642646 . 2023-10-21
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We were 5 friends from our quiz team out for a meal, the food was excellent and the service quick and very efficient and the price very reasonable, will definitely be back
Discover27327694488 . 2023-10-17
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Great service, lovely atmosphere BUT it looks like they are trying to keep costs down to offer starter & main for £16.95. My wife had a lovely chicken dish but my Kiev Parmo was way too thin and definitely overcooked to the point of being rock hard and burnt. The kitchen need to understand that thinner meats take less time to cook. Probably won’t go back as there are some lovely eateries in Stokesley just wish Uno could match up.
Maps42829254686 . 2023-09-07
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Staff were very unhelpful, we asked for a larger table rather than a small two seater. We were Tod there there was not not one available but none of the four seater tables were occupied during our time in the restaurant wish was disappointing
suepearce2016 . 2023-08-13
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We visited Uno Momento in Stokesley for breakfast. The waiting/bar staff were friendly, seated us and took our order. Drinks came quickly and the breakfast wait wasn't bad. However, when the breakfast arrived we were pretty disappointed; nothing was hot, the beans were dry and clumpy, we got 2 small mushrooms and pre buttered toast with margarine, rather than butter; the worst part was the fried eggs, 2 eggs slopped onto the plate, broken yolks and snotty white, literally inedible. The waiting staff did discount our breakfast to account for this and they were definitely not at fault. Its a shame as the restaurant itself is canny, but due to this experience will not return.
mclevs . 2023-08-12
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Phoned in an order to collect. Super easy with a very acceptable collection time. Pizza, pineapple burger and chicken with gluten free pasta A sirloin steak. Very tasty and cooked to perfection the side salads were a lovely surprise. No hassle trouble free experience. Staff who took the telephone order and served the food were so friendly and attentive. Love to go back..
Alan W . 2023-08-04
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Went here for date night on a Wednesday evening after pre booking our table. It was busy when we arrived and service from staff was friendly and efficient. Food was great, we had bruchetta and caprese salad, seafood and prawn pasta for mains which we thoroughly enjoyed, perfect amount of time between each course. Was a lovely atmosphere for a date night and we would definitely go back, great value for money too.
N_Br_34 . 2023-07-13
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Just had Sunday lunch here and without doubt the worst we've ever had. We've eaten Sunday Lunch at loads of places over the years, some fantastic, others not so good but this one has to rank as the worst. Pretty sure non of the food served is cooked fresh on the premises. Can't comment on the Italian menu but if you're looking for a tasty Sunday lunch avoid this like the plague.
286adrianh . 2023-06-25
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Food was amazing,friendly staff and nice athmosphere. We higly recomend it and definetly we gonna come back again
Ionut Razvan S . 2023-05-10
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Absolutely lovely place to eat, the food, customer service and overall experience was great. Would highly recommend
C D . 2023-05-01
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Service is disgusting. One rude waiter from the moment we arrived. He sat us down the front table window view. Not very welcoming, rude while taking the order, starter came at a good time. Couldn’t eat it all one was huge and one soggy mess!!...
795haleys . 2023-04-11
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This eatery is part of a local chain. Standard fare, served well by efficient staff. The bill won’t disappoint either. Nice restaurant for a quick bite to eat. Give it a try.
alwayspositiveJJ . 2023-02-08
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Visited tonight having rang to book a table just in case they were busy. Poor attitude from lady got the impression didnt want us to book table. Turned up at 7 30 to find place really quiet and our thoughts were compounded when 2 very...
stephensG5384YX . 2023-01-24
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The staff tonight were really quite unhappy with us arriving.. The restaurant was quiet.. Plenty of tables and it was 7 45 pm.. We were not made welcome at all in fact l offered to leave as it seemed to be that we were too...
readaboo . 2023-01-11
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Visited tonight, we had a steak and king prawn dish, a lasagne along with puddings, the food was beautiful, the restaurant is so well run, my wife eats steak at most restaurants and said it was one of the best steaks she has had, perfectly...
Tracey G . 2022-10-28
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The waiter quite rude and I just didn’t feel valued Starter prawns in breadcrumbs felt poor quality like they were frozen Chicken was okay but no vegetables and when I asked if the sauce could come with a little spice he told me the sauce...
JU101 . 2022-10-24
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Gorgeous dinner the only thing we all did not like was the Yorkshire Puddings they were really bad almost like a cake.. a tip for chef.. oven hot and oil sizzling plenty eggs and you will see a difference.. good luck!!
T1389AZtaniag . 2022-10-02
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We visited here for food one evening whilst on holiday. The place was recommended to us by the owners of the holiday park we were staying it. The service was quickly snf through staff were welcoming and helpful. The food was amazing, very tasty and...
KelD30 . 2022-08-29
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As a resident of Stokesley I decided to try Uno Momento for the first time for brunch. My wife had visited more than a year ago with family and said that she would not recommend this restaurant because the staff had been very rude. I...
BoroBoy99 . 2022-08-01
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A hidden gem, a smallish cosy Italian restaurant. Friendly and attentive staff, excellent service and outstanding food with enormous portions. My wife ordered garlic bread as a starter and when it arrived it was the size of a 12 inch pizza. If your staying near...
frankl224 . 2022-07-06
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If you buy gift vouchers please ask for low denominations. We often call in for breakfast and family members bought us a £30 voucher. Our bill for four came to £20 and they could not/would not issue a £10 voucher for the balance. Very disappointing...
649sanras . 2022-06-24
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This restaurant was recommended to us by the owners of our holiday cottage and it didn't disappoint. We all had a starter and main for a set price and was absolutely beautiful. The waiter was funny and endearing and offered his thoughts on the perfect...
PrimaveraGirl . 2022-05-24
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Cosy atmosphere, efficient and friendly service. Good choice of food and drinks and offers available until 6pm. Tasty well sized dishes. Reasonably priced. Worth a try.
Marmo_12 . 2022-05-16
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It wasn't has tasty as pervious times. . Garlic mushrooms Too much garlic . Thick cheese sauce Chicken in Diana sauce Over taste of vinegar Chichen was cooked lovely shame about the sauce Second chicken dish Chicken was dry Had 1 drink wasn't asked if...
happy_jo5 . 2022-04-19
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Absolutely amazing food and service. Not expensive, portions are huge. Highly recommend coming . What you don't eat you can take home 😋
H751JQellenb . 2022-03-12
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Called in today for lunch. Attended to very quickly . We had an omelette and a Panini .Both very tasty and well presented. Prices were very reasonable. Would not hesitate to go there again.
stephendJ9629CD . 2022-03-03
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Stokesley on a cold Friday night - it's 8 pm and every restaurant I approach has closed the kitchen even though people are still drinking- I walk into Uno and see that it is empty but a very cheery waitress still sits me down disappears...
686chrise . 2022-02-07
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We’ve not been here for some time but saw a recent review on FB and thought we’d give it a try- how lovely to be back. The half pasta half pizza option is a fantastic idea, we both had half spag Bol and half pizza,...
MrsAEvans . 2022-02-04
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1 front of house staff running around, too busy alone even with only a few tables in the restaurant. Friendly service however slow and lack of attentiveness. No 2nd drinks offered etc.Food was borderline inedible. Bruschetta soggy garlic bread with cold tomatoes then grilled hot cheese on top just didn’t work.Pasta dishes just like mush, raw big chunks of white onion in carbonara was not nice. Parmo burned and dry.The staff were too busy clearly so we didn’t bother to complain, rather just paid and left.Wait times were also unacceptable. 1 hour after starters to mains, whilst tables next to us received their mains straight after their starters????The chef was “too busy with delivery orders” - my advice would not operate a restaurant if you want to operate a takeaway, or at least staff appropriately. Very poor, won’t be returning.
WillJ90 . 2021-12-28
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Today myself and my family visited the Middlesbrough restaurant after booking over the telephone. On arrival it was clear they were extremely short staffed with only 2 members of staff working the floor. These 2 gentleman worked so hard to ensure the customers thoroughly enjoyed...
nadinej851 . 2021-12-27
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First time we have visited here and it was very good, food was well cooked and good value for money. The place is rather small but the service was excellent and very friendly. Only negative was a couple of persistent flies.
william j . 2021-12-02
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All inexpensive. All hearth Italian food. Special mention to the pizzas. BIG and super tasty the BBQ Chicken is outstanding
manin488 . 2021-11-18
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This is a relaxed place but that does not mean sloppy. For is good for the price. It’s not expensive so do not expect haute cuisine BUT for the money you’ll not find better in our opinion. Pizzas are particularly good and I would order...
778bernies . 2021-11-12
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We didn't book, we were greeted by a warm and friendly member of staff who very kindly sorted us a lovely table. He was quick to show us the specials and talked through them enthusiastically and knowledgeably too. Our order was taken promptly and the...
tracypK9634QW . 2021-11-10
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Surprisingly good. basic Italian done well. Great portions. Wine pretty good too and not expensive. Very happy
A2566FEbernards . 2021-10-12
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Not sure what to say except the customer service and staff attitude leaves bad taste, like their food. Rude, aggressive and angry when querying about food being late. So glad other similar reviews as know must be regular behaviour and not one off. Will never...
Eric L . 2021-09-27
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Very poor service in the sense that when we complained the Lasagne was disgusting ( mere smear of mince, no italian herbs, no bechamel sauce just melted cheddar cheese... Very sickly n inedible) , the waiters swopped n conveniently slowed service n still charged for...
D3175SSjayneh . 2021-09-26
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Popped in for a quick lunch. Seemed busy. Waiter (possibly the owner) was very friendly and struck up a good relationship with diners. While I was just flying through I was very happy with my two-course meal and the other dishes that were flying past...
678deakk . 2021-09-20
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2 nd time in 3 years I have travelled from Swindon In Wiltshire with my Wife to celerbrate my Mothers Birthday on 3rd September I had pre-booked a Table at Stokesley at 1300hrs, The Meals and service was 1st class and everyone in the resteraunt...
K9419SWmicks . 2021-09-04
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ordered 3 parmo and a pizza for 3 , very disappointed as a bag of crisps would of filled me more!!!!
Luke H . 2021-09-04
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ABSOLUTELY AWFUL…. Had a meal here recently with family… waited ages for meals and when they eventually did arrive (at different times) some were wrong, some were cold and a couple were even uncooked,….. not kidding, it was dreadful. They obviously have a serious issue in the kitchen. We spoke to 2 separate male waiters about this and they were both very abrupt and didn’t seem care at all… I’m surprised this restaurant is still open. We certainly won’t be back!..
Jason D . 2021-08-25
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Called the restaurant mid afternoon to book a table for 6. Advised it would be best if we could turn up at 7. The restaurant was very busy, fantastic decor, a great vibe with quiet Italian music playing in the background, loud enough you could hear the words but quiet enough that you could hold a conversation without having to raise your voice.Service - first rate, very courteous staff that frequently checked everything was ok. Food - we had a mixture if starters, the garlic breads are delicious, as are the chilli mussels. Between us we order pizza, pasta and chicken for our mains. I have never seen such a range of chicken escalope dishes. I had the Pollo.Supremo - very tasty and the thick cut chips were awesome. Can't recommend this restaurant enough. We will be going back again soon, but maybe give them a bit more notice next time!
wadrok01 . 2021-08-25
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Visited for a late lunch yesterday and had the good value set lunch with a starter and a pizza or pasta for less than £9. Very good value and the place was busy when we visited. The service, while not particularly friendly, was swift. Ordered soup of the day which was tomato & basil & halloumi/ goat's cheese as starters. The portions were generous and it was nicely presented. The soup was tasty but had a slightly medicinal taste. It was served with a slice of bread with pesto & some grated mozzarella on the side. The halloumi & goat's cheese dish had some walnuts & honey on the side. For mains we had a tagliatelle dish and a lasagne. Again, large portions and served piping hot. Chicken in the tagliatelle dish was a bit dry and while there was alot of cheese and pasta on the lasagne, there wasn't alot of meat. In general, the pasta for both dishes seemed too overcooked and soft so the texture wasn't great & it was all a bit mushy. While the lunch was very good value for the amount you get, the quality & flavour was pretty average.
doofvfood . 2021-08-15
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This place used to be great however it appears to have gone down hill. A massive hill.I visited with a family member, we sat down and received menus. After a long wait we were asked what we wanted to drink then finally our meal choices. These orders were taken by a young guy who obviously wasn’t interested and didn’t want to be there. It seemed like everything was a chore and I almost felt bad for ordering food… at a restaurant. Our starters came, which weren’t great. The prawn cocktail came with two slices of white bread smothered in margarine. I ordered the prawns in breadcrumbs which tasted like cheap frozen prawns thrown onto some salad leaves which looked like they’d been around for a while. Still no sign of the drinks. Having ate the starters and also asked for our drinks again they still didn’t come. So we asked another person for more drinks, these finally turned up after being offered the the table behind us. It seemed each waiter had a different table number system and none of them knew where food/drinks were going. Over an hour had passed and we still hadn’t received our main. We politely asked how long until it would be ready as we noticed more people had came in after us and were already receiving their food. The guy I asked didn’t give me much of a reply and went and spoke to his colleagues behind the till, I could see they had either forgot to put our order through or they had given our order to a different table. After asking again how long the food would be they were insistent it was getting plated up in the kitchen and even asked if I would like to go and have a look, which I declined. Eventually the food arrived, or half of it did. I ordered half pizza half pasta which is a deal the restaurant does. What arrived was my pasta In a bowl next to three tiny slices of pizza which I could tell the waiter was embarrassed to serve as he excited quickly after putting the plate down. Also still no drinks…In the end I asked for the bill and explained that we weren’t happy with the service or the food and that we’d had to ask numerous times for things we’ve ordered and that we were still waiting for the drinks we had ordered when we first arrived The waitress I spoken to did apologise and when I asked to pay for the starters which did turn up she explained we did not have to pay due to the service we had received. I won’t be going back.
1r99g5 . 2021-07-28
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We visited Uni Momento during our trip to Stokesley as we fancied somewhere casual. I will say that the food was ok, albeit a little under seasoned. But the service… quite frankly I am shocked at what we witnessed. The young waiter seemed to be quite surprised that people would require some service from him and looked very put out that he had to be there. I put this down to inexperience and I wasn’t too upset by it. The manageress on duty however, was a different story. She was abrupt, rude and defensive. She lacked the most basic customer service skills so I don’t think the staff that she manages will have much chance of improving their own skills with her overseeing them. I was so embarrassed to see how she spoke to a young couple who arrived at the restaurant at 8:30pm asking if they could be squeezed in for a table. They couldn’t have been made to feel less welcome and if I were them, I would have walked out. With the current staff I really don’t see how this restaurant can survive. The food is average and we left the restaurant feeling really negative and upset. If I owned this restaurant then I would shake things up fast! There are better places in the area and by the looks of other reviews, you are losing customers very rapidly! We would never come back here if we were to visit the area again.
laalaaland . 2021-07-28
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Chicken on parmo was veiny and foul. Service sadly strange, young inexperienced staff who clearly hadn’t had any training on the basics. Waited 20 minutes for a round of coffees while other people were getting their pints. Poor unfortunately, won’t be returning.
WillJ90 . 2021-07-12
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Not everyone owns a smart mobile to read QR codes... Young staff lacking training and direction, eventually we received our coffees over 30 minutes wait, toasted teacakes 15 mins later which were poor offerings... Staff wearing face masks too over their mouth and not their nose ! Failed on any measurement a terrible experience !
Titancorsa . 2021-06-27
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This place ruined my daughters 18th birthday, pre-ordered food was wrong. 5 of my party were left without food whilst others had been served. The food was cold and chicken nuggets were frozen. The waitress was great but was let down by the poor quality of food. Emailed my complaint before posting this hoping we could address the issues especially as my bill was over £500. Never even acknowledged my email. I will never go back and neither of my 26 guests will either ( socially distances tables of 6).
RMags1 . 2021-06-26
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Visited for the first time for breakfast, service VERY slow, coffee machine not working in an Italian! Poor quality ingredients, eggs not cooked, toast not toasted, won’t be back based on today!
Sharon P . 2021-05-29
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Love Uno Momento service brilliant food to die for and friendly staff . Good menu of choice of everything from pastas/steak/chicken dishes and more
442mavist . 2021-05-29
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Ordered a takeaway through Justeat, it arrived over an hour later than requested; chased the delivery up twice, on one occasion we were told it would be with us in 10 minutes another 30 minutes later after chasing again it finally arrived. Food was tepid; cannot recommend the takeaway service at all.
Nuttydog . 2021-05-19
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Ordered take away and they arrived when they said they would if not a little before and the pizza was excellent so delicious made with care would definitely order again.
bluebarn2 . 2021-03-12
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Booked a table arrived and surprised only 2 in restaurant waited 15 mins to take order by very rough female with attitude- still waiting 45 mins later for starter safe to say we walked out. Think her and her school friend were happy sat at the bar filling themselves on Pepsi- Appalling
sarahc424 . 2020-12-10
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Ordered off just eat said it would be here for 6.45 came to 7pm it still hadn't arrived so rang restaurant they said it will be with you shortly understand its a Saturday night but 20 minutes after that call it still hadn't arrived so called back and she said I will be with you in 10 minutes I said not good enough so she put the phone down on me that is very bad customer service if its going to be late you should at least let people no then I would of understood but when food arrived it was cold what a waste of money not happyI think you need to stop doing delivery service and just stick to serving food in restaurantDefinitely won't be using you again
Marie S . 2020-12-05
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Food excellent but cold, told one hour for delivery ended up 2.5 hours. Still waiting for the manager to call back
FatPep999 . 2020-11-25
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Visited the Stokesley Uno for a change. The waiter and waitress on shift were absolutely lovely and very accommodating. We ordered garlic bread for a starter and it was HUGE! But very tasty - portion sizes are always great for the price at Uno. We also had main courses and desserts and the food was all very nice. The restaurant was very quiet (perhaps because it was a week night, or because it was right before lockdown), but I liked this - better than it being too busy. Covid measures were in place and staff were enforcing them (e.g. two people sitting at one side of the table if another table was close by) which was good to see. The service was slightly slow despite there not being many people in, but this wasn't really a problem for us - it gave us chance to have a proper chat and let our food settle in between courses! Overall had a lovely meal!
England0805 . 2020-11-04
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We found Uno Momento in Stokesley via Google Maps and decided to give it a try.It was welcoming, convenient and relatively inexpensive - food was ok and the place was ok so ticks the boxes for a quick supper, but not where you'd go expecting things to be special. Staff were quirky but so are we so we were happy with our experience.
davidhadden11a . 2020-09-12
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Good food, although the service was a little slow and the waiters were distracted. Were accommodating when we needed a seat for a disabled person. Will definitely be back
fox12121212 . 2020-09-02
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Arrived to collect our food takeout 5 minutes before the time we were told to collect but the pizza was still cold.
Jnkbk . 2020-08-29
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Terribly disappointing however not surprising. This is the 2nd Uno Momento I have been to and both times I have commented on the service received. The first time was a year ago in Darlington and I had hoped that was a one off, at that location but clearly it wasn't. One of our guests required Gluten Free, having already contacted the restaurant before visiting she ordered options to suit her dietary requirements and the baby potatoes, as she was told that was the option as the wedges weren't gluten free. After placing our order the waiter came to advise her that there was no baby potatoes, to which she asked if there were any other Gluten Free options, well that was it, he absolutely lost the plot. At first we agreed that she should have advised him because of Cross contamination etc and understood his concerns but he then came and she asked for a gluten free pasta instead of the chicken and potatoes she had originally ordered (only 5 mins prior) and after he belittled her like a naughty school child about how she should have told him she required gluten free, he stormed off and offered her no alternative to the potaoes or allowed her to order something different, gluten free. He then returned to advise her she was not allowed the potato skins she ordered (she knows her limits etc) and offered her no alternative, again belittling her like a child. Then he proceeded to bring the other 3 starters out and pointed at her like a naughty child and said 'you're not allowed to eat any of this'!!????? I appreciate it wasn't gluten free but that was very rude and who does he think he is to tell her what she can and cannot do! I assume we were black listed or something as we also ordered 2 more lagers which after 20 mins never came and we were told that the previous waitress who took the order had finished her shift, like this was a plausible excuse for poor service, does that make it okay? The mains then came out, which 2 of 4 were nice however our gluten free member literally got a peice of chicken on a plate with salad! Had it not been eat out to help out we would have refused to pay for that lousy excuse of a meal, especially as she had been refused a starter!!! Another member ordered a risotto, which came out like cream of cream soup!! He has wanted the seafood one but was advised this one was better (clearly the restaurant had ran out of seafood as well as baby potatoes) and what he got had absolutely no flavour and was just rice in a cream soup! Not at all like risotto! The waiters attitude really ruined our whole night, we appreciate she should have explained however she is well aware of what she can and cannot tolerate and so does not expect to be belittled like that in a restaurant full of people! The only waiter that was nice was the young man who cleared our table at the end and apologised for our disappointment, it clearly wasn't his fault and he had been great when the other waiter was suppsoed to be getting our extra chips that never came and got them for us! We will never visit again, never experienced service like it and it would seem it wasn't a one off for one Uno Momento and so will also never visit another of the chains in the area. I will be telling everyone about our disgusting experience and hope they too do not visit, not what you expect when going for a meal out.
kellybQ615VJ . 2020-08-26
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Initially started well, friendly and helpful when placing the order even though some have food allergies and they were able to accommodate this.Sadly when the person collected goods and returned with food we hadn’t ordered and had been charged for, things started to go wrong.Poor levels of customer service when things go wrong. We’d asked for Parmesan cheese in a pot, to go with the spag bol & they’d interpreted that to be a chicken Parma? I rang to explain and ask for a refund on what we hadn’t ordered, a perfectly reasonable request & advised they can come and collect the unwanted food. Manager/Owner not sure which it was, wanted us to return it to get the refund? Sorry but it’s your error, you need to put things right. Member of staff spoke to manager & used the words ‘we f**ked up’ when trying to get him to allow the refund and the food to be binned. I refused to return the goods, advising they can collect and then the lady sorting the error accuses me of having a bad attitude.
SteveK_one . 2020-08-25
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We didn't book and called in on off chance, we were seated quickly, friendly staff. Didn't wait long for a food. We picked the specials and was impressed by freshness, value and taste.All of us were impressed with our starters and mains. The pizzas are huge. Would definitely go back. Good value.
holidaymuchneeded . 2020-08-22
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Been to other Uno's, we were wandering around Stokesley and came across this one. As hunger had struck we popped in for a quick bite of lunch, this is the smallest one we've been in. Shown to a table, in the front window.. bonus, people watching time. Drinks ordered, with a couple of omlettes, Enjoyed the meal and the view.Finished off with an excellent tiramisu/
Geepster . 2020-08-21
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Taking advantage of the EOTHO scheme, we revisited this old favourite restaurant. Pollo Dolce Vita for madam, and pollo Milano for myself. Still yummy, but a bit less so than on other occasions, as my pollo was frazzled black around the edges, and the side salad had been prepared so far in advance, the lettuce had gone brown. The sticky toffee pudding was more light sponge than sticky, but wifey raved about the lemon gelato. I make it sound bad, but on the whole, it was an enjoyable meal, even though it could have been better.
L3K . 2020-08-18
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Visited with family for the second time. There was hand gel to use at the door and all staff were wearing masks. Our food was delicious and perfectly cooked with full tummies all round 🙂
G5599JQkarenb . 2020-08-17
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Have been to this restaurant quite a few times and always found the food and service good. However ate there last night and was disappointed. Although the food was good there was very little in the way of coronavirus safety precautions. We had to stand and wait for our table between 2 others where people were eating which was definitely less than 1 metre distance. The staff didn't hurry to seat us they were just stood near the bar area talking. We were then asked if we had booked, the waiter went away then came back and showed us to our table, all the time 5 of us were stood very close to people eating. Once seated there were customers coming in for takeaway orders stood about where we were sat, some without masks. The cutlery was just handed to us where in other restaurants its wrapped in serviettes and not touched. There was a small hand sanitiser unit on the wall near the door which I noticed on the way out but this should be on the wall outside to use before entering. Didn't feel comfortable at all and it will be some time before we return.
bev_elliott . 2020-08-16
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Food really good as usual. Service was good . Only downfall was that I felt that the tables were a bit close for comfort not leaving much space for staff to manoeuvre with food
Foodychef4567 . 2020-08-11
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After seeing the Happy Hour offer for this place, I decided to give it a try as it sounded too good to be true... and it was. The worst part of the meal was the penne Alfredo. It was bland, stodgy and most likely microwaved due to having hot spots. I informed our waiter about this and the kitchen were truly adamant that it was my fault when it was pretty much inedible. The waiter we had became rather confrontational and kept sending over a perfectly pleasant young lady who was stuck in the middle to tell me what he said. This is a shocking way of treating staff as it appeared to me that the man who was “head waiter” couldn’t be bothered to sort it himself. After much deliberation I did get a 50% discount for the penne Alfredo, however this does not compensate for the confrontational approach used to deal with a perfectly valid customer complaint. If you want a microwave meal go three doors upto the Coop.
tim970 . 2020-07-30
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Visited last week with my family. I appreciate this is a small restaurant but no effort had been made to move any tables and make the place feel more spacious or its customers safe. Tables either side of us were empty but we weren't there at peak time. I assume that customers would not be sat on the next table as you are not 2 metres apart.No staff had facemasks or visors which I dont think is acceptable at the moment, especially as they cant stand 2 metres away and take your order.I couldn't wait to get out which is a shame because as usual the food was good.
jen197618 . 2020-07-22
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Opposite the hotel I stayed in but should not have eaten in this place is cheap and cheerful.Usually busy certain things are great. Pizza - you can’t go wrong. Best in the area. Pasta - sometimes soggy but usually very good. Seafood - in the main avoid.The wine lists OK. Again if you are after something top notch you will be disappointed but that’s not what this place is about.I will go,back for sure.
MattyBrewer . 2020-07-09
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We’ve just received a takeout from UNO’s in Stokesley, and it was absolutely delicious. Hot, tasty food and we were really happy with the price. Don’t hesitate to order, and we will 100% be back through the door when it opens again next week!
MrsJ23279 . 2020-06-27
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I visited this place twice. Pizza is the best in Stokesley. Seafood is quite bad for anywhere. Pasta good, portions good, price good. Service mainly good. Pasta was dire the second time I went. They did rectify but still not great. Would I go again ? Yes.
HuckBam . 2020-06-17
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Amazing food, reasonably priced, friendly atmosphere and excellent service from Summer. I’ve been coming here for years and I’ve never been disappointed.
Gillian2571 . 2020-03-09
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Visited early evening was quiet but soon filled up. They do great two course happy hour deals, all night mon-thu. we had two courses for £13.95. Garlic mushrooms were amazing. Chicken Parmo was gorgeous. Friendly Service too.
MrsJD2007 . 2020-03-07
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We hadn't been to Uno Momento for a while so went to Stokesley last Saturday and arrived around 4;30PM. Quite a few people already in so we were lucky to get a table having not pre booked. Black pudding with goat's cheese for starter and bolognaise wedges, wonderful.Half & half pizza & pasta dish was full of flavour , beautifully presented and piping hot. Husband had a chicken dish which looked delicious. Skipped dessert as we were too full. Lots of locals coming in for takeaway dishes whilst we were there which tells you how good the food is.
Angela F . 2020-03-07
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Today we called to have a look around Stokesley and we called in to UNO MOMENTO fopr lunch. There was an extensive menu from main meals including pastas, Steaks,breakfasts, pitsas. Toasties, Panninis, snacks, cold sandwiches ,scones etc.A very good atmosphere. Staff friendly and welcoming. The place was nice and clean and had a good atmosphere. It was pretty busy with a steady stream of customers coming and going and it was obvious by the comments that there was a lot od regulars customers calling inTo top it all the parking in the main square was free.
Howard M . 2020-02-29
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Just visited this little gem for the 1st time today, what can I say but amazing.From entering to leaving the service was 1st class.The food was piping hot, top quality and the prices are unbelievable.Hubby had a mixed omelette it was HUGE, everyone commented they were going to have it next time lol.Can't believe we've not been here, but most certainly it wont be last.Thank you
wishyou . 2020-02-26
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Firstly the menu choices, food quality and value for money was excellent. Unfortunately tonight the service was a bit erratic. Not sure if it was a unexpected busy night and they got caught out but the service was hot and miss. Too few staff, rushing round, doing too much at once and forgetting things on the way. We were not in a rush and it would not put me off going again.
Richard S . 2020-02-20
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Visited here a few times with family. Never have a bad word to say about the food as it is beautiful and excellent value for money. But staff on the other hand are disappointing a young female waitress with tattoos decided to have a go at another young waitress but I noticed this only happened with the male waiter was not in the restaurant bit upsetting to see the young girl looking upset!
Elizabethwilks . 2020-02-16
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We were 2 couples, and we all had something different, and we all enjoyed our food. Very generous portions and the house wine is good too. The staff are very pleasant.
carolinetR5054QF . 2020-02-15
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Went here as last minute decision. We’ve eaten here before and always busy and good food. Was extremely quiet due to the weather. Ordered starters, good, then got main course. Filet steak. Asked for medium, cut into it and was rare, very rare as in not cooked. Took it back re cooked same steak, disappointed. One point would make is new girl in there is very good and extremely polite.
RennieFamilyHolidays . 2020-02-10
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Went to UNO’s at Stokesley today cannot complain about the food it was beautiful, but can’t say the same about the young staff member who had a serious rude attitude towards another female staff member
Clairejak85 . 2020-02-06
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Last night we had a Hot Shot Parmo and it was "amazing" tasty and the chicken was so nice. Salad was lovely. Didn't book but went early and got a table no problems. Staff very eager to please.
K5951IBlisab . 2020-01-26
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Visited Stokesley restaurant various times with family and friends and never had any problems or never been disappointed until today!! I was sat on a table with others close to the bar to hear shouting coming from the kitchen, to then verbally hear and see a young waitress standing at the till use disgusting verbal language at another member of staff, another older member of staff asked her to calm down for the girl to further raise her voice and arms to the staff member. The young girl had no respect towards her work team or customers. Been discussed by the behaviour of the girl we rush our food which had no faults, due to this experience unfortunately I will not be returning any time in the near future.
Williamsontom2 . 2020-01-15
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369 Opinions
Cracking food, had the English breakfast but your portion sizes are for a small adult/child Such a nice classy place where you can chill and dog friendly with a doggy water station
135 Opinions
Booked a room wanted to have a meal too. Got there to book in nobody on site pitch black eventually chef let us in attacked by dog, stay away
251 Opinions
I have been here for the last 3 weeks on business for 2 nights a week, still 3 weeks to go 😀 Lovely welcome by everyone who has been on reception on all my visits, very helpful, friendly and they go that extra mile to help. The rooms I've stayed in so far are ( 2-10 and 31) which were very clean, cosy and well presented with everything you needed, Iron, hairdryer and tea and coffee facilities. The only little issue was the shower door rollers kept coming loose, just life cycle replacement needs attention at some point. I could not fault any of the cleaning at all and that's very rare for me due to being a cleaning trainer for the NHS, hotels, schools and offices for 20 years. I meet some of the cleaning first thing on the morning and they were also very polite and always smiling. The bar area was comfortable, clean, all the staff are friendly and the food in the restaurant-bar is excellent, large portions, presented beautifully and very tasty...... 😋 I didn't have the breakfast , so i can't comment on that... Thank you so much for making me feel welcome, especially when I'm here on my own. I will miss coming here when my business in Northallerton comes to an end 😊
303 Opinions
Latte coffee (with extra shot) allegedly large but certainly only medium, small piece of mass produced poor quality cake....£9.05 !!!!! Massively over priced. Waited to be seated and waited to give my order while the member of staff who should have been serving me filled in her paperwork and chatted with staff. My coffee when it arrived was covered in coffee grounds and was undrinkable. I took it back and the woman who served me was very polite apologised and served me quickly with another one. I must say she was the ONLY staff member who showed any customer care at all. If you want over priced drinks and cake along with a poor attitude from staff then pay them a visit. Otherwise I suggest giving them a wide berth!!
49 Opinions
Visited as a couple 7 March. We were staying in the hotel. Ambience was good. The eating area could perhaps do with a bit of updating but it is fine. Menu is a mix of pub classics and more adventurous dishes. I had one of the latter as a starter, Lamb Tagine Roll with harissa mayo and smoked aubergine purée. Very good. The roll had chunks of lamb and the mayo had a kick. Tasted and presented very well. I had steak and ale pie for main. Appeared home made with real chips. Again very good Mrs W had the pork belly which she enjoyed too. We had a very nice bottle of NZ Sav Blanc as well. Very good value.