Based on 1.458 opinions finded in 2 websites
Based on 1.458 opinions finded in 2 websites
Opinions
Lovely brunch today, eggs Benedict are gorgeous
Barbara Horner . 2024-04-11
MORE AT Google
Had 2 coffees and toast service was good so was toast and coffee
peter britton . 2024-04-06
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We had afternoon tea here and the food was lovely and lots included. However, today I was disappointed as not once did anyone come back and ask if we wanted further tea or coffee ( which are the only drinks included). When have been to other afternoon teas we have always been offered unlimited tea/coffee especially as this is quite an expensive afternoon tea. They add 12.5 percent service charge which I think we should have reduced or taken off because no one checked everything was ok we were just served our food/drink and left to it. We were also in a small table that usually sits 2 and there were 3 of us so not much room to put the cups and food. Felt we were shoved in the corner to get more people in. I have given 4 stars as food was good but serviced lacked very much today
DaphneT387 . 2024-04-04
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We had a lovely visit for a family brunch. We were really well looked after and everyone was very friendly. The food was really tasty and well presented. It was delicious. We were sorry we did not have room for the beautiful cakes but will have to pay another visit to taste those.
Joy H . 2024-04-01
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Very nice and tasty lunch I had with friends today . I really enjoyed the fruit salad with ice cream . Lots of different fruit
nicki10002018 . 2024-03-30
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What would have been a lovely trip was spoiled by the entitlement of one of the members of the staff. Whilst asking for the bill, I asked for the discretionary service charge to be taken off and said that I would pay the tip in cash. Minutes later, a male member of the team came to take payment and was court, abrasive and clearly not happy. It was a shame that this happened because he saw no service charge included. I mentioned my disappointment about this to a female member of staff a few minutes later.
irishgirl8693 . 2024-03-30
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Excellent food . Very good service . No complaints . Plus you can have a shop around the garden centre afterwards.
Matthew Arthur . 2024-03-26
MORE AT Google
Nice food, always busy so pre book.
Cindy Bartello . 2024-03-25
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Lovely staff and amazing food for the breakfast. Always busy as the quality is so high. Staff were very friendly and there is always a lovely buzz about the place. Couldn't ask for more.
Aaron J . 2024-03-19
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Having tried many other restaurants we have decided that this one is where we will meet up for future birthday celebrations. Mutually inconvenient but well worth the journey and we’ve never been disappointed with the food or the service. Definitely need to book ahead as it’s always very busy.
96giuliap . 2024-03-13
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Beautiful meal, the meat was cook to perfection,the pudding was so tasty, nice atmosphere and the staff is super friendly, highly recommended,
lolita1234567 . 2024-03-11
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Very nice food in a pleasant atmosphere.
Andrew Rodaway . 2024-03-08
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Great food, staff and lovely atmosphere. Would definitely recommend and could have stayed for lunch too but unfortunately ‘limited time’ at the table.
denisebC8843VL . 2024-03-05
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Food is always excellent and staff are always welcoming friendly and polite you need to book really as they are always busy
Maria J . 2024-03-03
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We enjoyed a belated birthday lunch with traditional fish and chips, lovely crisp batter and chunky chips,homemade tartar sauce and mushy peas made just right and finished with a chocolate Maltesers cheesecake,we both were agreed a fabulous meal better than many restaurants we've been to,service was excellent and friendly the dining area clean and bright,I was not surprised at how busy they are or by how many guests were well known to the start good customer service pays,thank you for a most enjoyable experience and we shall return.
madelainec95 . 2024-03-02
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An impromptu lunch at the Twig and Spoon. Food and service was great as usual, which is why they are always busy.
Dean Barnes . 2024-02-12
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Nice decor etc, small restaurant in a Garden centre. Overpriced food, very average. Ordered garlic prawns. Maximum of 10 prawns in shells, garlic dip in small pot, frozen tasteless chips, a lot of mixed leaf salad 1 slice of cucumbrt sliced, 1 cherry tomato sliced cost £17 Disappointing
TrekkieofKent . 2024-02-11
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Had an excellent lunch today I had the chicken and mushroom pie it was delicious. The serving staff were friendly and efficient
Ron F . 2024-02-10
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A friend and I enjoyed a fabulous lunch here. So nice to see a good selection of vegetarian options - the butternut squash and leek gratin was delicious! We would have loved to have tried a dessert as they sounded amazing, but we were simply too full. Staff were very friendly and service was good, especially as the place was so busy. Absolutely no complaints - will be back (maybe when the pretty courtyard is open again and we can sit outside!)
Helen S . 2024-02-10
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Book for cream tea which we have done on a number of occasions albeit not recently. Have to say slightly disappointed this time round. Not great service, and the smallest pot of cream I've ever been served at what is called a cream tea. Cold coffee too.
LesleyB1640 . 2024-02-09
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Finest quality food and an excellent price. Thoroughly recommend,10/10
Andrew Woods . 2024-02-09
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Took a friend as been before and wanted them to experience the fantastic food and friendly staff. Brilliant service and as always delicious food.
520racheln . 2024-02-05
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We had a gift voucher for Afternoon Tea and used it on aTuesday afternoon. The restaurant was very busy but the staff were attentive and the food was lovely, we couldn’t manage to eat all of the cakes so we were kindly provided a takeaway...
Sharon O . 2024-01-31
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I love this restaurant. It is the perfect place to meet family or friends. Great menu. From gorgeous breakfasts & lunches to fantastic cakes & scones… Also lovely staff that have been there a ling time. Also pleasant & helpful.
janew263 . 2024-01-31
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Have been to the Twig and Spoon many times over the years . The food and the service has always been wonderful . Suitable for all ages .
Susan H . 2024-01-30
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Great food, great service. I regularly visit with friends. One of the best places to eat. Love it, the staff work really hard to ensure great service.
Louise B . 2024-01-29
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We have been coming twice a week to this lovely cafe for many years - it’s a favourite and one we have recommended to so many people. Beautifully styled, lovely, good value food and excellent service - the wonderful staff make the place what it...
Steve W . 2024-01-28
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So much to choose from. The omelette Arnold Bennett was lovely. Friendly and attentive staff.
Wendy Blain . 2024-01-25
MORE AT Google
Another lovely afternoon thank you Twig and spoon.
Brian Jackson . 2024-01-24
MORE AT Google
Great food and options for vegans, I had mushrooms on toast to start which I asked to be made vegan and then the chickpea curry which was also nice !
Holly Clifton . 2024-01-21
MORE AT Google
We booked for my dad’s birthday following a recommendation from friends and the reviews on here. But it was really unpleasant. The table was right by the door which was continually being opened letting in freezing cold air. Each chair had a blanket to put...
Curiosity52452741994 . 2024-01-13
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I have been eating at the Twig and Spoon since my teenage twins were little and I have never been disappointed. Today’s lunch was lovely. Really good food, as usual and the staff were all very helpful and friendly. What I also noticed today was...
lisa b . 2024-01-10
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We have visited this restaurant before and it did not disappoint. All the staff were extremely pleasant and helpful and made us feel welcome. Although the restaurant was busy the food arrived promptly and was good quality.
stephenschrisjen . 2024-01-09
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Had a really fabulous brunch. Food was good quality and value for money. Service was fantastic with staff being attentive and friendly whilst giving you space and not made to feel rushed even though they were busy. Good Vegan options too
436louisep . 2024-01-08
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I wanted to take my cousin out to celebrate her birthday. I booked on line and added a gift to be put on the table before we arrived. A beautiful orchid was waiting all nicely wrapped. Staff attentive as usual and so welcoming, Sharon is...
pozvibes . 2024-01-04
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We have been before and my friend and I booked for lunch. We were rather disappointed as not many options for a hot meal. We both had the ham, egg & chips which was good. We had ordered drinks but these didn’t arrive until after...
Michele Z . 2023-12-28
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Myself and my daughter had a lovely Brunch at the Twig and Spoon. The food was delicious, staff were very friendly and the restaurant was beautifully decorated. Looking forward to visiting again soon.
Liz R . 2023-12-28
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Went as a family of 9 for the Xmas brunch. Very good. We visit often for breakfast and it was a lovely way to start the Christmas Season
richladams . 2023-12-24
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Christmas Brunch - perfect venue for meeting up with family prior to Christmas. On walking from the cold, cloudy December morning into an annex room brilliantly decorated with Christmas tinsel, Christmas tree etc. it was the perfect setting to get you in the mood for...
Maria1944furness . 2023-12-23
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We had afternoon tea here with friends and another day we had the festive lunch,both times we were shown to our tables quickly,service was excellent and we were given ample time to enjoy each course,the food was lovely a true on site made,it's not right...
madelainec95 . 2023-12-23
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Excellent festive menu, each course nicely presented and all very tasty. Staff all very friendly and welcoming plus served each course with just the right breathing space. Have gone to the festive lunch for many years and meet up with friends, never been disappointed. Also meet up for coffee and cake, lunches and afternoon tea, always top quality food and excellent service from all the staff.
carole m . 2023-12-20
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An amazing Victorian afternoon tea at the Twig & Spoon. The decor was lovely in keeping with the Victorian Christmas theme. The afternoon tea menu was excellent. The staff were very attentive and friendly. Will diffinetly return.
tt21 . 2023-12-19
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Had a lovely Christmas Lunch. The food as always was excellent and the restaurant is warm and welcoming with all the Christmas decorations. Great atmosphere and tables laid with place names and crackers etc. The staff are so attentive and friendly. Returning next week for a repeat but with other friends. Highly recommend.
Beryl B . 2023-12-15
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Poor web site, does not state that you have to book a table, staff attitude on both occasions very poor will not visit again
Nicola Bates . 2023-12-14
MORE AT Google
Meals were delicious. We thoroughly enjoyed our afternoon and will definitely be coming to you again Thank You
sudsey1 . 2023-12-13
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Just had xmas dinner with friends. The food was excellent and hot. The staff could not be more helpful at a very busy time for them. Would definitely recommend.
Seaside46224558473 . 2023-12-12
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Visited several times before and always good. Pre-booked to ensure table for breakfast and was seated opposite the coffee machine or was it the staff canteen! Plenty of space in main area and other customers who hadn't pre-booked were seated there so there was space available. At least 4 members of staff throughout our visit were talking and laughing so loud we couldn't have our own conversation which completely ruined our visit. Very disappointed
Kate Regan . 2023-12-11
MORE AT Google
Attended for Christmas lunch with 3 friends. The atmosphere, table decorations, food and service was exceptional. We could not have been made more welcome. Thank you all for a fantastic lunch.
Susiebee58 . 2023-12-10
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Had Christmas lunch today . Soup was fantastic. Roast turkey was moist and had a lovely flavour. Was very impressed overall
Tina Bryan . 2023-12-08
MORE AT Google
I visited with a friend for the Victorian Afternoon Tea, the whole experience was so magical the tea room was a feast for the eyes and was so so Christmassy! The afternoon tea itself was also just as great, the sandwich fillings were really tasty and better than some 5* London hotels, the scones were yummy and sweet treats delicious. It was quite ££ for a local afternoon tea once service was included but the quality was worth it.
JoJoMoore . 2023-12-07
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Today we were served a delicious Christmas Lunch consisting of 3 courses of well cooked, high quality ingredients. The service and the organisation for all the different choices on the menu was second to none and matched by the smiling service and consistently warm welcome. We always love eating at the Twig & Spoon and look forward to returning.
ehambly . 2023-12-06
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Always been a pleasure to visit the Twig and Spoon. Visited today for Victorian Christmas Brunch and was really disappointed. Selection of pastries consisted of two miniature pastries. One each. Two mouthfuls. We asked for more and were brought two more. A selection is when you are given the choice and amount. We waited at least half an hour for coffee and kept asking, it was only when we overheard a staff member say there was a problem with the machine. Why couldn’t this be relayed to the public ( these things happen). It would have been nice to have been offered a complimentary apple or orange juice. The coffees did finally arrive. The actual breakfast was lovely and the surroundings were beautiful. The poor lady who got hit on the head with the lights didn’t think so though. I definitely wouldn’t book this again.
Linda W . 2023-12-03
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We attended Christmas lunch at the Twig and Spoon, following a recommendation and we weren't disappointed. Excellent three course meal and excellent, friendly service. Thoroughly recommend
Mike O . 2023-12-02
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Excellent service, very helpful and friendly. Food outstanding and would highly recommend. Well worth the money
Michael W . 2023-12-02
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Festive afternoon tea - we have come for afternoon tea for Christmas for a good few years and always loved it but this year I would have to say the price was a rip off after spending £64 on just afternoon tea for me and my husband and then getting a service charge added totalling £70 we would say this year was not worth it all in all we had 4 finger slices each a couple of small cakes and a yogurt tea and filter coffee ! As much as the restaurant is beautiful we feel we should have been asked if any more sandwich’s were needed as they were! Would have rather of had a proper lunch in the restaurant for that amount of money . Picture is it for two people
devonewyeah . 2023-12-02
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The size of the cakes are amazing!!!!!
Lynne Henson . 2023-12-01
MORE AT Google
Empty seats, yet turned away rudely
Steve Armour . 2023-11-23
MORE AT Google
Lovely place staff were very friendly ,and food was delicious.
Shirley Huggins . 2023-11-22
MORE AT Google
As always great food and service, booking essential for weekend.
Kevin Barton . 2023-11-04
MORE AT Google
Urban Customer oriented services brought to a local neighborhood. It was fantastic.
Kukoyi Lateef . 2023-11-02
MORE AT Google
In a large garden centre with shop and outdoor displays
fikri mehmet . 2023-10-29
MORE AT Google
Fish finger sandwich on granary bread; not too bad!
Karen Hooker . 2023-10-14
MORE AT Google
Used this a few times now and it's pretty friendly with nice food, I'd like to see a few slightly healthier dishes on the menu. I just want to eat all the lovely cakes and so on. Atmosphere? Well it's between a posh café and a restaurant really I think. If they are aiming to project a different profile I am unsure what that would be. However, it's a perfectly good eatery at a garden centre at the end of the day.
Stephen Rose . 2023-10-05
MORE AT Google
Excellent garden centre with this restaurant rather than a cafe.
Fiz Newington . 2023-10-05
MORE AT Google
Great place to get a coffee and cake with friends.
Micaela Burr . 2023-09-19
MORE AT Google
This was the fullest and tastiest haddock omelette I've ever eaten. Highly recommend.
Jules Mackenzie . 2023-09-18
MORE AT Google
Lovely place, nice coffee and excellent service
Michael Evans . 2023-09-15
MORE AT Google
Very helpful staff, found us a table as we didnt think about booking. Quick service with getting us coffee and cake but it soon got very busy and we felt a bit forgotten, needing to ask for a second coffee, the bill and also waiting to pay at the till, very friendly staff but could maybe do with an extra person. Guess you cant predict how busy you are going to be.
Sara Rixon . 2023-09-12
MORE AT Google
Wonderful experience! Beautiful place, with great service (a million thanks go to Alison!), and delicious & beautifully prepared food. We will be back and will recommend "Twig&Spoon" to our friends :)
G Jas . 2023-09-05
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Well worth the drive out to. Excellent food and service.
Russ Ketley . 2023-09-04
MORE AT Google
Manager abrupt and unwelcoming. Staff took forever to clear plates with my young children wanting to go. Waitress very good at standing at the till and looking the wrong way despite not actually doing anything on the till. Manager badly needs a holiday.
Jon . 2023-08-31
MORE AT Google
Tea pot of tea and cake to share first class
Michael John Valentine . 2023-08-24
MORE AT Google
Been here a few times for brunch (meal between breakfast and lunch for you non-brits). Fabulous large breakfasts on menu which they are happy for you too add extra items too. Staff are attentive and helpful. Once you a finished with your meal exit is past the cake cabinet, i have yet to leave this establishment without buying 1-2 of their amazing cakes for later on. I whole heartedly recommend the twig and spoon.
Selly . 2023-08-23
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Lunch was good -had the chicken /avocado salad .Sat outside on the patio area .Friendly and attentive staff .Popular venue so recommend prior booking .I booked on the website which I found easy to navigate .
Elaine S . 2023-08-19
MORE AT Google
We had lunch with friends. Food was good and our waitress Danielle was outstanding. I would recommend the twig and spoon.
Margaret McDonagh . 2023-08-14
MORE AT Google
The service always let's this place down. Wait is to long and the attitude is awful.
Jo Coleman . 2023-08-12
MORE AT Google
I've written many reviews for this restaurant and go there quite often with family and friends highly recommend.
Lesley Crawley 22 . 2023-07-29
MORE AT Google
The staff are just perfect. The way service used to be.
Malcolm Rye . 2023-07-17
MORE AT Google
Someone here knows how to prepare a proper Caesar Salad. 10 out of 10!
David Harrington . 2023-07-10
MORE AT Google
Lovely staff, looked after very well by the Supervisor, Chef and Danielle with all my dietary requirements :-) Lots of GF and Veggie options available and they were more than happy to adapt meals to ensure I could eat - I left with a very full happy belly :-)
Rebecca Williams . 2023-06-16
MORE AT Google
Fancy spice food. No plain options. Not a cheap snack.
R W . 2023-06-14
MORE AT Google
Very friendly atmosphere and food was very good!
Raphael McCully . 2023-06-12
MORE AT Google
Quality everything 👌🏾 love this place!
Valerie Campbell . 2023-06-07
MORE AT Google
Well worth the trip to Ash, breakfast was dee-lish
Sam Best . 2023-05-30
MORE AT Google
No complaints, very good all round, thank you x
Robin Sheldon . 2023-05-29
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Booked afternoon tea for 3, for my mums birthday. My aunty couldn't come at the last minute (train strike made it impossible) but I was still charged for three people (had to have the food boxed up). Know it's all made fresh etc but in a cafe where these things are served all the time...?! Also, poor waitress dropped our first lot of food on the floor (total accident poor lady) so they had to re-do two portions from scratch again, they could have used the one portion I'd had to pay for and not charge me, but no I still had to pay for 3. Just felt ever so slightly money grabbing. Do realise times are hard for everyone though, and would def go back. If I'm not barred!
Claire Sutton . 2023-05-25
MORE AT Google
Great place for afternoon tea. Nice staff, although it was a little bit disorganised. Food was excellent.
Billy Ayling . 2023-05-17
MORE AT Google
We had a great experience. The food was very good...obviously freshly made. Don't expect impeccable service, everything is very casual. Would certainly return again though.
Pat N . 2022-02-04
MORE AT TripAdvisor
We had a lovely brunch for 10 at Twig & Spoon on Sunday. They were very accommodating when we had 2 more than we booked for and very child friendly. Our only suggestion would be the addition of some pancakes and/or crumpets for a touch of sweetness to the menu!
EmmaBFarningham . 2022-02-01
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Had lovely lunch here. Service was great and the food was tasty and a good sized portion. Price was fair. Would recommend.
pastapizza . 2022-01-27
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Was nice, service wasn’t the best, was left for over 30 mins waiting to pay the bill (we had the bill but wanted to pay) the food was nice, sandwiches quite specific taste would’ve been nice if you could have a choice when booking (personal preference though)
amyhI2555NL . 2022-01-23
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We have become regulars over the last year or so., (Covid permitting.)The food is excellent ,staff really nice and helpful . Beautifully decorated recently , just a nice place to eat quality , locally sourced ingredients that just taste better for it. It’s obvious that behind the scenes so much hard work , planning and expense went into keeping going through the last year. Definitely our ‘go to’ .
Alan W . 2022-01-22
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Visited for lunch excellent as normal, cannot fault it, staff very attentive cannot do enough for you, food great choice, tastes amazing, lovely atmosphere would return time and time again.
Glomiran123 . 2022-01-16
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Four of us went for a family lunch. Everyone ordered a different meal and all loved their choices, great menu with plenty of variety to suit everyone. Food well presented, hot and plentiful, lovely atmosphere and decor. Absolutely spotless. All said they'd like to come again. Most notable are the gorgeous staff. Helpful, friendly and an absolute delight. We were served by Alison, Tayla and Danielle and all three are so lovely.Thank you all for a smashing time....
Candice M . 2022-01-14
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I went for lunch at the Twig and Spoon.There was a lovely choice of meals available.I chose the quiche and salad, and it was delicious!It was also very filling!Sadly I didn't have room to try the desserts, which sounded amazing!Service was good, checking we were ok, and quick service.My only small issue was not all the serving staff were wearing masks - most were, but not all.Very enjoyable meal!Maybe next time I might try starter and see if that leaves room for dessert!
AuntDi61 . 2022-01-13
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First visit and very pleased with the whole place, loved the garden centre and thoroughly enjoyed our lunch too. We will be back in a few months to try the cakes!
lisahD4211CM . 2021-12-23
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Food, as always was delicious.Couple of members of waiting staff were absolutely lovely, a credit to the restaurant. Negatives: To have to walk through the garden centre with a disabled person to get to the restaurant is not good, why can the door that opens to the car park not be used ?Very hot and no ventilation insideNoisy due to amount of tables squashed in, thus no social distance practised
kerrisR6266NK . 2021-12-10
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Just been for Christmas Afternoon Tea at the Twig and Spoon. Well organised. Catered for allergies. Very hot with no ventilation but OK. Fairly distanced tables.Friendly staff especially Sharon. £25 per head. Unlimited tea and coffee with the tea, extras available, 20cl bottle of prosecco for £7.95. An enjoyable way to pass a couple of hours. Took home my leftovers.Forgot to take pictures of the tea, as dived straight in because we were hungry, sorry!Decorations were wonderful, if a little dark.
Carol-Leila . 2021-12-08
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Myself and some girl friends booked a Christmas Lunch at the Twig and Spoon. I’m gluten intolerant so phoned before booking online to ensure they could accommodate my requirements which they assured me they could. We provided our menu choices online prior to our event, and when we arrived the table was laid with the correct cutlery for the menu choices for each guest and a place setting card with our names and menu choices, which was a lovely touch. The staff were very attentive, spoke to me about my gluten intolerance and explained how they would adjust the menu to suit me. They gave me confidence that they really understood my condition. The food was delicious, we all commented on the quality and presentation of each dish. The courses arrived promptly, and after each course we were given the option of a rest before the next course. We have eaten here several times before and always enjoyed it, but this time it was a really special experience with superb food and excellent service. Thoroughly recommend!
granmaP . 2021-12-08
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I took my mum here yesterday for her birthday - it was so beautifully decorated. The ladies moved us on to a bigger table so we wasn't in the way of the serving door. The sandwiches were delicious and generous fillings unlike some places that skimp - We had a lovely time and everything was perfect. we even took a doggy bag home with us - The staff were very helpful and kind - Merry Xmas too you all xx
katym868 . 2021-12-03
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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I took mum for a light lunch. Amazing. I would not hesitate to recommend The Tea shop. Beautiful freshly prepared food. Gorgeous scones and very clean and tidy. The staff were delightful and very cou
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