Tutbury Castle Tea Room in East Staffordshire

Experience in the EG Starbucks franchise =gl good The main EuroGarages facility at Uttoxeter Services now has better toilets - maybe in response to a previous post?😉

Usually a top place to eat. Cafe staff are exceptional as are most the staff there, with the exception of Mr Vest the store manager. But on this occasion there was a bird flying around the store. I didn't realise until id finished my coffee and cake. They were still selling food and beverage to be consumed on site with a bird in store.

My friends and I went tonight and we watched the man blow his nose and then touch our straws when making the milkshakes, another man emptied the bins and continued to make puddings without washing his hands, they used water only to clean their utensils. Didn’t help that it took ages for them to make! Utterly disgusting! Put us off our milkshakes so we ended up leaving them!!! Never go here unless you want to catch an illness !

Whilst in store after ordering 2 iced coffee’s we were handed our drinks without lids. My partner very politely asked if we could have lids for our drinks and the member of staff very rudely replied ‘if we had lids I would’ve put one on’. Being an assistant manager in retail I would be appalled if I heard any of my staff speaking to a customer like this.

My partner and I have started popping in recently since the new landlord has taken over. Having read the recent comments I wouldnt take any notice of them, I have been local to the area for years and sadly it’s just one of those areas where certain people do not like change. There is always a good atmosphere, beer is good, we tried the steak night last night (Thursday) and we’re really impressed! Locally sourced Aberdeen Angus steak, beautifully cooked, plenty on the plate and very reasonable! £27.95 for 2 steaks (sirloin) and a bottle of vino, extremely good value and no scrimping on quality. Keep up the good work 👍