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4.5

Based on 198 opinions finded in 2 websites

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Nº 1690 in 3395 in Cornwall, Isles of Scilly

Nº 479 of 983 British in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..coffeecakechocolatesandwichjamcream

comment_iconOpinions

Lovely ice cream, shame about the rude, miserable staff! Would not return and would not recommend!

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Mia Walmsley . 2024-09-13

MORE AT Google

Lovely ice cream. Strange vibe, rude lady.

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Soph . 2024-07-07

MORE AT Google

Delicious vegan raspberry ripple ice cream. Will definitely be back!

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El . 2024-06-09

MORE AT Google

... but my wife & I were craving a cooling after-lunch treat on a warm June day. So we each ordered a single scoop of Cornish farm-made Roskilly's ice cream in small sugar cones, Salt Caramel for my wife and White Chocolate & Raspberry for me. They each had good flavour, though I'd rate the creaminess as average for premium ice cream. But considering the prompt & friendly counter service and the attractiveness of the small store, our visit to Truly Scrumptious earned a 4 Circle rating and two thumbs up recommending a refreshment stop for other visitors to East Looe.

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JMCSTL . 2023-08-13

MORE AT TripAdvisor

We have visited twice already during our holiday: once for ice creams when it was warm and for hot coffee and great cakes when it was wild and windy! The friendly service was excellent both times. The ice cream was very delicious with interesting flavours and the scoops a generous size. (No bright colours either!) Can’t wait to go back to try the gooseberry and the orange mascarpone.

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Moab3 . 2023-08-05

MORE AT TripAdvisor

The staff here are so unfriendly and lack basic customer service skills. They are very good at upsetting children and we didn’t even step foot in the place. Says it all.

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Tom White . 2022-08-22

MORE AT Google

Visited today whilst waiting outside mountain warehouse. The cake caught my eye. Ordered a takeaway coffee as it was such a windy day. Lovely friendly staff, decent prices, no minimum card charge. Beautiful cherry Bakewell tray bake! Wish we were staying closer as I would be back for more!

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Hayley R . 2022-02-21

MORE AT TripAdvisor

Popped in and bought some Cornishware, a spontaneous purchase! Owners were very knowledgeable and friendly. Will pop back to top up with more china soon. They welcomed both of our dogs without hesitation, Fabulous coffee too!

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Greg W . 2021-05-21

MORE AT TripAdvisor

We found this place by chance as we fancied cake and the cake shop we had been to before didn’t have any nice looking cakes. Truly Scrumptious has their cakes displayed in the window so we were swayed to go in. We weren’t disappointed, the cake was delicious, very reasonably priced so much so that we had caramel shortbread too, which was truly yummy. Plus we’ve been back today for more cake which yet again was delicious 😋

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JulieJohn10 . 2020-08-25

MORE AT TripAdvisor

Looked on website and saw it was closed so was pleasantly surprised to find it open when we went into Looe on one of our first days of our annual holiday.They are only doing takeaway but that was fine as we could still enjoy a cream tea and some delicious toffee cheesecake and a brownie. Do pop in and support this cafe in what must have been and still is a very difficult time.

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lesleymL4785HZ . 2020-08-22

MORE AT TripAdvisor

The place looked cosy and the cakes in the window looked inviting. Lovely little venue and the hostess was welcoming. Ordered a savory and a cream tea. Savory scone was lively and warm. Both were tasty and the place was as cosy as it looked through the window.

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207alanr . 2020-03-09

MORE AT TripAdvisor

Quite new to the town and very welcome. Always busy = sometimes annoying to us locals!! Dog is welcome.

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pcar2014 . 2020-02-27

MORE AT TripAdvisor

Absolutely lovely 😁 relaxing atmosphere, reasonable prices 👍 will definitely be back. ⭐⭐⭐⭐⭐

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oldbadger . 2019-11-03

MORE AT Google

Lush cakes, very nice atmosphere & seating area. Excellent value for money & friendly staff. Definitely recommend!

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rolfie72 . 2019-11-02

MORE AT TripAdvisor

Lovely cosy place, really good value and delicious cake and scones. We kept looking at the amazing cakes in the window before we went in!

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Susan03T . 2019-10-30

MORE AT TripAdvisor

The staff are terrible. We went in and sat next to the door which wad open. Today is showerly and people wering fleece. I closed the door. The ownr came right awsy and closed. I opened again complained it it too cold. The safe said it is too hot for us! What a place! I thought customer is always right. I have 3 layers on me and a rain coat, which I cannot take off in the shop. Coffee is not the best. Cake is served very thin although taste OK. Disappointing no lemon where sells Earl Gray.

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akikob2018 . 2019-09-21

MORE AT TripAdvisor

This is a great place to stop for snack, the place is very clean, modern and the staff are very friendly. Food and prices are excellent and it was nice to be able to have a savoury cream tea. Good selection of cakes . Highly recommended.

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Southcoastdan . 2019-09-02

MORE AT TripAdvisor

Modern interior and very clean with good toilets. Excellent savoury cream tea which I haven’t seen anywhere else before and the ham and cheese panini was also great. Lots of homemade cakes that are good value for money. Friendly staff and hope to come back here next time we’re in Looe.

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lulupurpy . 2019-08-30

MORE AT TripAdvisor

Excellent cake. Poor customer service, grumpy staff.

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Heather Gough . 2019-08-20

MORE AT Google

Not very friendly people but cakes and tea were nice so we decided to visit again on Friday...Friday was a very very wet day and the cafe was shut!!Why?It's Peak Season!Unless there was a good reaon to be closed(in which case a sign should be on the door)this smacks of 'can't be bothered because of the weather' another local cafe said they do their best business on a cold wet day so no idea why the cafe was shut.Also 5pm is a bit of an exaggeration of closing time,they are usually clearing up just after 4pm.

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lesleym333 . 2019-08-18

MORE AT TripAdvisor

After eating the most delicious Cornish pastie we decided to look for Cream teas while in Looe, we stumbled upon this place and from the outside it looked cosy. what a mistake never have I been treated in such a way with my family, the lady was rude, abrupt and very unhelpful. Left me explaining to my young children that some people are not nice and that’s the way it is, good luck!

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Kevin Coad . 2019-08-14

MORE AT Google

If I could rate this zero stars, I would. Quite possibly the worst service I have ever encountered. Totally overpriced for what is eventually served (despite looking amazing from the outside!!). Very unhelpful. Avoid.

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Storm Sinclair . 2019-08-14

MORE AT Google

Not made to feel welcome, unable to take dogs no matter how small (v small) and clean upstairs after waiting for a table, did not want to flexible on seating downstairs

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dartmin . 2019-08-06

MORE AT TripAdvisor

Came here as my wife was drawn by the savoury tea as she doesn’t like cream tea. It was full when we arrived and the man working there told us grumpily they were full. We waited and a table came available, the young waitress was very nice and we ordered a savoury tea (cheese scone, cheese and tea) and a cream tea. Both were very nice and just the right size but I did feel the scones lacked a homemade feel.

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jasonwalker46 . 2019-08-03

MORE AT TripAdvisor

Good location. Quiet, calm atmosphere. Good variety of lunchtime sandwiches, panini, teas and coffees.

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scott hollins . 2019-08-02

MORE AT Google

Love this place well worth a visit

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Jon Holmes . 2019-07-28

MORE AT Google

Nice place to go for a coffee and friendly staff would well recommend

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van life Cornwall UK Full-time van life . 2019-07-25

MORE AT Google

Great wee cafe lovely food and coffee..very clean ..welcoming owners..will be back...

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Margaret Sumner . 2019-07-25

MORE AT Google

Great selection of Cornish goodies

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Terry Fowkes . 2019-07-17

MORE AT Google

Visited for lunch today. The place is clean and smart. We were greeted well and the service overall was excellent. Our tuna sandwiches were very tasty, and our peanut and chocolate slice roulade were superb! If you're looking for lunch in Looe, look no further!

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RichardH358 . 2019-07-16

MORE AT TripAdvisor

A big pot of tea with great scones, jam and cream. Just right on a glorious summers day in Cornwall. Enthusiastic and courteous staff. No complaints from me.

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Mark Ward . 2019-07-11

MORE AT Google

Ok, the cakes here aren’t homemade (which would be a distinct bonus), but they do look fabulous sat in the window and do draw you in.

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Button99 . 2019-07-09

MORE AT TripAdvisor

Lovely food happy people good service

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Linda Ebbs . 2019-07-08

MORE AT Google

Best cakes ever, we travel to Looe just for this cake shop, never disappointed.

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lisa jackson . 2019-07-05

MORE AT Google

Lovely. Very welcoming friendly staff

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Emma Moschakis . 2019-06-24

MORE AT Google

Fantastic looking cake in window was expensive and awful. Very disappointing.

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Larry Boulton . 2019-06-14

MORE AT Google

A very clean little cafe that was tucked away in the town centre. It was very busy but there was more tables upstairs with a view of the street below. The cakes and drinks we chose were delicious. We will definitely recommend and will certainly be going in again before we go back.

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Donna Thornley . 2019-06-13

MORE AT Google

Lovely afternoon tea scrumptious!! after a day spent on the beach by myself.. one of my best days ever. Hot and sinny

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Lynne Stocks . 2019-06-09

MORE AT Google

Great little shop, they sell a great selection of retro and rude sweets. The also have a great range of fudged to choose from.

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Lloyd Tench . 2019-06-01

MORE AT Google

By far our favourite café in Cornwall. The cakes are always fresh and delicious, as are the sandwiches. Our favourite is the beef and horseradish on granery bread. Which can also be pruchsed to take out! My tip, check the seating upstairs. It's usually less busy and the couches are really comfy!

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Sebastian Jauernik . 2019-05-30

MORE AT Google

Didn't feel very welcoming, quite expensive I thought. Coffee was ok

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Ian Letts . 2019-04-08

MORE AT Google

Popped in for a cup of coffee and some granary toast with butter. Truly Scrumptious was spotlessly clean, the staff polite and friendly. There is a nice ambience with music playing in the background but not too loud to be intrusive. The coffee was good and the granary toast tasty. There was a selection of cakes on offer and they looked "truly scrumptious". Would not hesitate to recommend, well worth a visit!

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Chris Wright . 2019-03-20

MORE AT Google

Really nice cakes and a good selection of hot drinks

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chris wood . 2018-12-14

MORE AT Google

This is a lovely looking cafe but we were surprised to be told our dog wasn't welcome. December with only one other table in, I couldn't understand the logic to send business away.

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LittleMissBounce . 2018-12-06

MORE AT TripAdvisor

Friendly service and good chocolate beverages. We were provided with a special table as only a certain section is reserved for people with dogs. The Wifi was good enough to do some emailing and browsing.

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4PawNoMad . 2018-10-18

MORE AT TripAdvisor

Proper cornish afternoon tea, Lovely scones, loads of jam and beautiful cornish clottage cream. The best cornish tea Ive ever had.

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Glenn M . 2018-10-17

MORE AT TripAdvisor

Lovely place to sit and watch the world go by.they serve a lovely cup of tea, and wonderful coffee. The interior is very nice and relaxing. The couple who own and run this place are very friendly and helpful. Would recommend this place to everyone visiting looe.

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penny Wright . 2018-10-12

MORE AT Google

My partner and myself have visited this tea shop for the past two years. It’s a very clean , traditional and respectable business.

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E9954JXmariat . 2018-09-30

MORE AT TripAdvisor

Nice to stop and have a coffee here, can be a bit hot in the summer need air-conditioning put in.

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T Chris . 2018-09-26

MORE AT Google

Just visited the lovely Cornish town of Looe. A lovely picturesque coastal town split through the middle by the river flowing through it. My wife and I called in to 'Truly Scrumptious' for a coffee and a Hot Chocolate drink, but what really tempted us in was the "Bailey's Cheesecake's" in the window... The lovely couple behind the counter appeared to be the owners. They were lovely and polite... They made a great coffee and chocolate drink, and, the homemade cheesecake was absolutely amazing. Thank you for making it a pleasant experience for two northerners. Amazing food, great coffee, and chocolate. Lovely people. xxxxx

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Richard Taylor . 2018-09-22

MORE AT Google

Our first visit. Won't be our last. A really nice little place in the centre of town (East Looe). Tea, coffee and a yoghurt covered flapjack. Delicious!

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jasonk551 . 2018-09-14

MORE AT TripAdvisor

Beautiful cafe and shop with lovely food and giftware. Would highly recommend.

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Lauren B . 2018-09-07

MORE AT Google

Second time I’ve been here and never disappointed. Lovely cream tea and cakes, highly recommend if wanting bite to eat in the centre of looe

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tonycollett35 . 2018-09-02

MORE AT TripAdvisor

Perfect cream tea with a large freshly made scone - had a choice of plain or fruit - I had fruit. Generous portions of clotted cream and jam. Cozy area downstairs plus room upstairs. Great service.

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Natalie G . 2018-08-22

MORE AT TripAdvisor

A tastefully decorated cafe. Friendly staff. Sandwiches freshly prepared and a wide selection of tea and coffee and other drinks. Happy with my cheese and tomato toast sandwiches and lovely chai tea. I didn't try the cakes but looking in the window they looked stunning. Next time I will definitely try the cake!!

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EdUK1964 . 2018-08-18

MORE AT TripAdvisor

Tiny little place downstairs but more seating as a coffee lounge upstairs. Lovely sandwiches very fresh. The cakes are sinfully good !!!

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nigel rogers . 2018-07-22

MORE AT Google

Fantastic coffee and wonderful service

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Kim Pittman . 2018-07-14

MORE AT Google

We visited TS twice during our week in Looe, the owners were very friendly, food, price and service all excellent. My daughter particularity liked the very berry smoothie and the owner told her how to make it, which was very kind

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Claire G . 2018-07-09

MORE AT TripAdvisor

Beautiful café decorated in a modern but rustic effect and served the most wonderful coffee and cakes. Service was faultless and very welcoming and friendly unlike various other places we visited in Looe. Would highly recommend.

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janH9 . 2018-07-03

MORE AT TripAdvisor

Popped in here on a Friday afternoon for a cup of tea. Food and cakes looked and smelt amazing and a nice variety of teas. Lovely and clean and friendly staff.

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PuddingElephant . 2018-06-18

MORE AT TripAdvisor

Lovely little cafella. Very clean and welcoming. Had roast beef and horseradish sandwiches made withis delicious soft granary bread, doorstop size! Had fruit smof this which were out of this world. Great Vale. Highly recommended.

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debbiejp2015 . 2018-06-09

MORE AT TripAdvisor

We hadden hier thee en koffie. Het was prima maar niet geweldig. Grote koppen cappuccino en goede thee. De Victoria sponge cake was lekker evenals de scones met double Cream en jam. De cheesecake was echt niet lekker.

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R T . 2018-06-08

MORE AT TripAdvisor

Popped in on a rainy day in Looe for some lunch. We placed our order and thought it was very cramped sat in the small café. Little did we know there is also an upstairs!

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Rhys J . 2018-06-06

MORE AT TripAdvisor

Best Victoria Sponge I've had in ages! Fluffy and light. Lovely service, great coffee.

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Melanie Zielenski . 2018-05-29

MORE AT Google

Popped in for a late lunch. Friendly staff. It’s not a big place at first sight but does have an upstairs area with nice squashy chairs. Good and reasonably priced food. Also nice coffee. Worth a visit.

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mrsg9992017 . 2018-05-19

MORE AT TripAdvisor

Very friendly staff & great service. The Cornish cream tea was excellent

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Simon Moon . 2018-05-11

MORE AT Google

Lovely selection of sandwiches and cakes. Soft sofas upstairs, to relax with a coffee. Enjoyed a Brie and cranberry sandwich with nice fresh bread. Can't beat it.

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Gillian Masefield . 2018-05-05

MORE AT Google

Called in for a quick snack with friends around lunch time small tables but as only 4 of us it was ok.Wanted a sandwich and coffee also one of use ordered a cake for afterwards. Sounds simple but unfortunately 1 of the sandwiches arrived wrong but we felt obliged to have it? fortunately it was ok as it was something that was liked, but how can you mix up ham with cheese? It got better as they forgot the cake until 1 of us also wanted a cake and and as we had paid up front he had to pay as it was ordered and asked for the first cake as well ? Both were delicious but tried to charge us again for the first cake when leaving! Just a bad day hopefully.

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Trevor G . 2018-04-22

MORE AT TripAdvisor

A fabulous cream tea served by friendly staff. Only downside no outside seating.

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Irene Kiff . 2018-04-21

MORE AT Google

Cream tea was absolutely wonderful. Choice of fruit or plain scone (both of which were delicious), strawberry jam and clotted cream and a lot of tea (or coffee). All for £4.25 per person. Really lovely !

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Mike Kiff . 2018-04-21

MORE AT Google

A great place for a coffee. The cakes look delicious, too.

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Tracey Kennett . 2018-04-11

MORE AT Google

Cosy with friendly staff, great selection of cakes, reasonable price

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Andy . 2018-04-06

MORE AT Google

This is a small tea shop in the centre of Looe. We had the Cornish tea - truly massive scones with jam and clotted cream - served in china pots. Other cakes included the largest Victoria sponge I have ever seen! If you are strolling through the town do stop here for a sweet treat.

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supersuedaniels . 2018-04-02

MORE AT TripAdvisor

Lovely fresh food. I hand a ham and cheese sandwich. Lovely fresh bread. Good quality ingredients used. That also have the most delicious cakes. The coffee is lovely nice and smooth not bitter. Highly recommend a visit ...

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Beverley Richardson . 2018-03-30

MORE AT Google

Stopped in coffee and cake, the coffee was nice, the cakes were lovely and a very decent size. Not the biggest cafe but makes up for it in quality

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Dan Sharpe . 2018-01-06

MORE AT Google

First visit to Truly Scrumptious East Looe well what can I say? Was made to feel very welcome the moment I stepped in the cafe. Staff are warm and welcoming, cafe is spotlessly clean cakes and food look delicious. Personally I choose the cream tea with fruit scones can honestly say was a pure delight to eat this cafe lives up to its name it was truly scrumptious. Only £4.95 was well worth it. I can highly recommend this cafe and it is dog friendly

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mrssimmo . 2017-10-30

MORE AT TripAdvisor

Fantastic! Great cakes and coffee!!!

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Simon Delves . 2017-10-24

MORE AT Google

Wir haben dieses hübsche Café mit 6 Personen besuchen wollen. Die untere Etagebot nur noch einen Tisch für 4 während es oben genügend freie Stühle gab. Die äußerst unfreundliche weibliche Bedienung untersagte uns ohne Begründung oben zu sitzen. Sie bot auch nicht an, 2 weitere Stühle an unseren Tisch zu stellen. Wir verteilten uns also zu sechst auf vier Stühle. Als sich ein (englisches) Mitglied unserer kleinen Gesellschaft beschwerte, wurde er vom Besitzer darüber belehrt, dass die obere Etage reserviert war und anschließend des Cafés verwiesen. Der Rest der Gruppe hatte bereits bestellt, könnte aber den durchaus leckeren Kuchen nicht mehr genießen. Schade: Café, Tee und Kuchen ausgezeichnet, Service absolut mangelhaft.

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Annelie M . 2017-10-16

MORE AT TripAdvisor

The name says it all cakes are delicious very moreish Michelle and John are great.

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Rob Ansell . 2017-10-09

MORE AT Google

With a good 40 mins to spare before the car park ticket ran out, we were tempted in by the cakes in the window. It looked a little clinical downstairs (not difficult to make it look welcoming) and it wasn't obvious there was seating upstairs. We ordered and paid then sat and waited, and waited and waited. It didn't look busy, but we waited 20 mins to be brought someone else's order. Then we waited again and eventually our cakes arrived. then we were brought the wrong coffee so had to wait again for that to be corrected. The staff were unfriendly as though it was our fault. The cakes were huge; too big for the UK's expanding waistline and tasted far too sweet and sickly. I think they were bought in and really were too much of a not very good thing. I couldn't eat mine because it was so cloying, sweet and sickly. We ended up not being able to relax because of the excessive waiting time and the car park ticket expiring but at least the coffee was okay when they eventually got it right.

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TFB52 . 2017-09-15

MORE AT TripAdvisor

Really nice and friendly people and truly lovely coffee. Cakes well worth a try.. The Ploughmans well just enough in size and tasted great

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0602sarah0709 . 2017-09-06

MORE AT TripAdvisor

I had the Victoria sponge cake, they wasn't tight with their portions! It was amazing!, my other half had the red velvet cheesecake! I wish I would have got that one too it was that nice! Definitely a worth popping in here, you won't be disappointed

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Kelly H . 2017-09-05

MORE AT TripAdvisor

Lovely little cafe, didn't have to wait long for a table. Great position on the Main Street in looe, lovely homemade cakes and not expensive!

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tonycollett35 . 2017-09-04

MORE AT TripAdvisor

Excellent coffee and gorgeous cakes. Great service and great value for money. Seating downstairs is a little cramped though.

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Mark Wright . 2017-08-24

MORE AT Google

Excellent coffee and very nice cake. The staff were very friendly and helpful. I will definitely return.

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Terry Danes . 2017-08-24

MORE AT Google

Truly delectable choice of gateau although didn't have any they all looked delicious. Lovely, fresh & tasty scone with cream...

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Hannah P . 2017-08-21

MORE AT TripAdvisor

We popped in for a quick hot drink and snack. All 5 of us were happy with our choices. Quick...

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Desres73 . 2017-08-20

MORE AT TripAdvisor

Drawn in by amazing cakes on display chose to not have a cream tea as the cakes looked too tempting....

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hikazzy . 2017-08-20

MORE AT TripAdvisor

the staff could not have been better, really friendly. we enjoyed afternoon tea with a wide range of magnificent cakes...

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Caron R . 2017-08-18

MORE AT TripAdvisor

Lovely fresh scones with cream tea. Although we didn't have any the gateaux looked amazing. My only gripe was that I was charged an extra 75p for hot water as I like my tea quite weak.

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Scatcat . 2017-08-17

MORE AT TripAdvisor

Friendly staff cakes to die for

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stuart bray . 2017-08-11

MORE AT Google

Lovely stop off to get out of the rain. Had very tasty scones and cream. My son had a creamy hot chocolate. Staff were very friendly. It was very clean and inviting.

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R_Bananas . 2017-08-02

MORE AT TripAdvisor

We were drawn in by the promise of a cream tea, but although the scones were nice, the staff were not very friendly and the hot chocolate was on the watery side. Cakes looked huge, but didn't stick around to find out.

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Catriona W . 2017-07-21

MORE AT TripAdvisor

Yummy cakes & great coffee! Love this place, such a relaxed vibe. Would highly reccomend to anyone!!

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MelissaJoanna . 2017-07-16

MORE AT TripAdvisor

Popped in for a cream tea and we weren't disappointed. Excellent scones with a lovely pot of jam and cream. Cosy upstairs with settees to sit in and watch the world go by. Good value for money and excellent friendly, efficient service.

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Paula V . 2017-07-15

MORE AT TripAdvisor

Dropped in for a sandwich, coffee and amazing cakes. One of our sons bizarrely wanted ice cream over the scrumptious cakes and although they don't do ice cream managed to provide a bowl topped with sprinkles and marsh mellows. A great cafe with amazing cakes

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DJRDevon . 2017-06-25

MORE AT TripAdvisor

My Daughter and I visited Truly Scrumtious today The cakes in the window looked delighful What a let down My Daughter had the Red Velvet cheesecakw and I had the the Toffee Cake Bith swere FAR too sweet and were very plasticy. Noy cake taste only sweetnessI think they were bought in and not made by the establishment like I thoght they would be. Itb 5 hrs since i had the cake and I can still taste the overpowereing sweetness.Never again I wish I had had an apple strudel at the other shop up the roadVery dissapointed customer

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Pat R . 2017-06-20

MORE AT TripAdvisor

Stopped here for some teas, a cream tea and a couple of smoothies.Nice modern decor on inside. Service felt not overly friendly. When I asked for smoothie flavours there was a point to a sign. When my wife asked what was in each smoothie the assistant read out the ingredients almost begrudgingly - I don't think she quite got that the sign is too far back for anyone to read!!!Tea was nice. Good scone. Smoothies were quite nice, used a Projuice system where they buy in dosed quantities of ingredients. Cafe on the small side. Not sure if there was an upstairs? So decent refreshments. But a modern till screen and modern fans don't substitute for me vs good old fashioned service.

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JustbeCouscous . 2017-06-18

MORE AT TripAdvisor

Excellent selection of foods beer ciders and wine only treated myself to some chilli Cornish sauce

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Tucker TV . 2017-06-14

MORE AT Google

On a rather drab day walking round Looe on a Sunday we found many of the cafes closed but were delighted to find Truly Scrumptious open and popped in for a coffee. We were however also tempted by the lovely cake display so ordered two Cappucino's and 2 slices of Carrot Cake. Nice hot coffee and the Carrot cake was absolutely delicious really moist and you could see the bits of carrot in it. it made for a lovely little stop whilst we dodged the rain clouds. Will definitely visit again.

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GingieCat . 2017-05-11

MORE AT TripAdvisor

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British
outdoor_seating_142296takeaway_142296delivery_142296

The food was excellent and service very efficient but there was very little atmosphere. We booked here for old time’s sake but the attitude towards customers is very poor: 1. We were obliged to give our credit card details so a £15 ‘no show’ charge could be applied, despite re-confirming via the app that we would be coming. 2. We were told before we’d even arrived that we would need to vacate our table 1h40m after our 7pm booked time. 3. At the end of our evening, a 10% service charge was added to our bill without any mention or thank you. We were wondering from the very start do you really want our custom or not? Despite it being a busy Saturday night in St Ives, there were only 2-4 tables occupied in a large restaurant the whole time we were there. It’s a shame because the food and setting of the restaurant are superb. I think ‘no bookings’ is more of a problem than ‘no shows’ so maybe you need to review your policies to be more in line with your competitors and a lot more welcoming to your customers.

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4.5

1257 Opinions

location-iconThe Sloop Car Park, Back Lane
British
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I popped in for dinner and had an amazing meal. The service was great thanks to Carrie. The food was yummy and prices were reasonable.