Toby Carvery Hoole Village in Cheshire West and Chester

The bottomless breakfast. Although this sounds appealing at first, that soon changes when you walk through the door. This establishment is atrocious! The plates serves arr all absolutely filthy, but that's just the beginning. The food is some of the worst I've ever seen. The bacon is barely cooked. Hash browns are like rubber. The eggs are wayyyy overcooked. Mushrooms taste out of date.. Nothing about this place is good. In hindsight I should have walked in, paid, seen the food and got my money straight back. Highly recommend AVOIDING this place

A very poor experience tonight. Roast potatoes that even my steak knife couldn’t cut through - the waitress swapped them for ‘fresh’ ones which were just as bad, gammon returned as it was a big lump of fat and inedible, which the carver swapped for 1 small slice (no apology offered), beef had to be dissected to remove fat….and all for a completely wasted £50 (2adults & 2 kids). The ‘kids eat for £1’ offer couldn’t be used as the several failed attempts at logging into the app resulted in me losing the will to live. Even the kids said it was the worst food they’d ever had. I did report the above to the waitress who said she would ‘pass my comments on to the chef’, who tbh going off the guy who carved my meat, I don’t expect him to be overly bothered. I’d have thought some sort of reduction to the bill as a gesture of goodwill would have been offered, but nope. Needless to say that’s the last of our Toby carvery trips…never again.

This is our go to place always good food. 3 star because the carvery server has the longest scragley beard, rubs his face actually puts me off my meal that i will have hair in my food. Surely a beard net is compolsery?

The Toby was very busy and yet from the start everyone was very welcoming and helpful. Waiting in line for the carvery was long and yet Tyler was wonderful and friendly to each customer, he took the time to make sure everyone got what they asked for. He also took extra care with the children, making sure they knew the plates were hot and adding a napkin for them to hold the plates. Please pass on my compliments to Tyler. The food was also wonderful, the potatoes in bed dripping were amazing. Wonderful experience and we’ll be back.

We were greeted by Connor on arrival and shown to a table on the top floor. My husband has difficulty walking, so we asked if we could have a table closer to the carvery on the lower floor. This was no trouble at all, Connor immediately checked for a table and cleared it ready for us. The food was hot, all fresh and really lovely and tasty, great thick gravy. We paid our bill with Joby, who again was friendly, pleasant, and very helpful. Thank you, Toby.

I’ve seen 1 star reviews that made me feel a bit uneasy going in but then soon as we walked in we were seated by Paul who gave exceptional service and was very helpful with my daughter who has Arfid we got our food which tasted sooo good I recommend the gammon, Yorkshire puddings we’re slightly dry but everything else made up for it please don’t listen to the other reviews and just eat here it’s great!!!

Been here a few times over the last couple of weeks,the food has always been good,very good value for money,toilets spotlessly clean as well,would deffonatly recommended to pop in here for an enjoyable roadt or great breakfast, deffonatly will be back again.

Ate here a couple of times when staying at the Travelodge next door. Ambience and staff were excellent, Very friendly and well trained. It was very busy but well run, typical carvery food, slightly let down by a couple of pints of Stella being served fairly flat, and the meat portions although being nicely cooked, being disappointingly small!

Absolutely disgusting customer service today. I have never experienced such unprofessional staff! Some were great but Luke (one of the bar staff was terrible, if I was his manager he would no longer have a job!) Eating a pack of crisps whilst serving, he even said "im F*****G starving and theres nothing to do, talking rudely about customers, loudly swearing to quote "the disabled toilet is covered in S**T" absolutely disgusting as there was children around! When asked by another member of staff if anyone had dealt with the situation he said no I'm not doing that it's everywhere get one of the newbies to do it! And the toilet still hadn't been cleaned by the time we had left! Not nice when I had no choice but to go and change my daughters nappy. Also giving me dirty looks when I was breastfeeding my baby. He really ruined the whole meal for us, we chose here for my birthday lunch and it ended up putting a dampner on the whole day. Even the other team members were visibly uncomfortable with his behaviour.

The roast is superb here and the team are really accommodating of coeliac disease, even offering to make the plat up separately in the kitchen to try and avoid cross contamination. Evie was really attentive and looked after us really well.

Fantastic value for money. Godd variety. Cosy warm atmosphere. Super friendly staff. Will be back. Thankyou

We tried this Toby Carvery for breakfast and it did not disappoint. It’s been years since we’ve visited and it’s had a new look and layout, and the breakfast area was much more organised. Very friendly and helpful staff. The food was kept warm (maybe not piping hot but certainly an acceptable temperature), and plentiful. The bacon and sausages were very good quality and very nicely cooked. Mushrooms also cooked nicely and not slimy! My only criticisms were the hash browns were cold and rubbery (I heard others commenting the same) and the toast machine seemed a bit slow and perhaps on a setting a touch too high. We were very happy with this breakfast and will most definitely be back.

Visited the Toby carvery on Monday the 9th October 2023 with my support worker really nice food and drink India was our server very polite and hard working very good at her job and very helpful credit to the company

Would like to thank Gemma the chef for cooking my breakfast separately as I have a egg allergy first class breakfast

Stopped here for breakfast on the way to Liverpool and we were so pleased we did. The staff were really friendly, the all you can eat breakfast was delicious and the unlimited tea and toast was a bonus. The restaurant is really nicely decorated inside, the toilets were pristine and we couldn’t have asked for anything better (and we can be quite fussy!). Highly recommended.

This toby has been recently been refurbished.excellent location.excellent carvery plenty of choice! Well worth going. Staff friendly and efficient. not far from premier inn North around 10 minutes.

Wow fabulous staff, absolutely credit to your company. Nothing to much trouble found a peaceful table where I could plug in and complete my emails. So friendly

THE BEST LUNCH EVER BREKY 10 OUT 10 CARVERY BEEN 9 TIMES GETTING HOOKED ON THE 27 JULY SIMON AND POPPY

The restaurant has had full refurb and looks great. Staff are lovely but on this visit the meat let the whole place down. I had beef and it was so fatty and chewy I could not eat it. Roasties were cold inside but otherwise it was great

The restaurant was far too hot. Why have you only got air conditioning in certain parts of the restaurant and not others? Food lovely.

The last couple of times after the referbushment have been lovely, the food has been excellent. However i booked to go again today and it was a huge disappointment. The carver was very poor with the amount of meat that was being given, the turkey...

Great food as always. Packed to the rafters but ran like an oiled machine. Quick service and attended to by Jess.

Nice Location Good Food attentive Staff Good choice on Menu Nice Comfortable surroundings Very busy at 7.00pm but not too much wait for service

Absolutely wonderful, home-like atmosphere that instantly makes you feel comfortable just like you’re at home and even better food! Our server Danny was very polite and attentive and made sure we were aware of any special offers or sales going on. Will definitely be returning

We as a family used to love coming here for the carvery but since the refurbishment I do not know what has happened! The service has gone shocking. We have been twice in the last 6 weeks both times we have waited over 15 minutes...

Went here for a treat with the family as kids ate for a £1, which is great, food was good and we all enjoyed it

Went on Saturday lunch with my family, food was amazing and great value, but big shout to our server Helen, she was so patient with my son who is autistic she understood his needs and was very kind even though she was busy she took...

We are regulars at this point and really appreciate the low cost carvery that serves the family, and gives us chance to engage with really bubbly positive staff. The ‘scouser’ (very upbeat man, potentially manager?) always makes our visits special and even makes an effort...

The pub has recently been refurbished and it looks great, really freshened up and more room. The staff are really friendly and helpful. Unfortunately they haven’t refurbished the carvery selection, the meat is fine but the vegetables looked tired the roast potatoes were overcooked as...

Excellent food and brilliant staff everything was perfect meat was cooked just right and restaurant excellent

Poppy was our server today when we went Sunday 23rd July 2023 really helpful customer service was absolutely up and beyond she's a credit to the company Toby carvery should be very pleased to have someone like poppy on the team she helpful and beautiful...

Food was average and over cooked sausage and bacon like cardboard. Not a great selection. Poor quality filter coffee on offer. I had ask the manager to tell the kitchen staff to turn their radio off as it was louder than the music in the...

The pub has been refurbished and more space has been made around the buffet counter. We went for a Sunday carvery and the food was excellent, fresh and plentiful. The lamb and beef were cooked superbly. Tina, the server was fantastic and a joy to...

After enjoying our meal a few months back we decided to try again after the exciting news of a remodel! The remodel was amazing and lucky us we had our favourite waitress Helen! She remembered our order and how we liked it, she always goes...

Service was brilliant Liam and Polly were brilliant tonight. I had my blue light discount and had never used it before. Their customer service skills were brilliant making sure everything worked for us. Really appreciated the time they took. They were smiling and really patient....

What an improvement. Looks so much better since the much needed refurb. Friendly helpful staff,and a really tasty carvery. Didn't get the name of the guy carving ( he's the one with the tattoo and the piercings that has worked there a long time) but...

Had a lovely meal, Max served us and was absolutely lovely! First time at this location but will definitely be returning :)

Louanne really good customer service friendly and polite and helpful and very buddley credit to the company

We have been to this place a lot of times. We find sometimes the meat is dried out because its under the hot lamp for hours and sometimes there isnt alot of veg to choose from and it can be a bit dirty ( food...

First time visiting Toby Carvery and we were pleasantly surprised. The food tasted great and and the carvery was great value for money. Every single member of staff was polite and friendly and are a credit to this place. Thank you, we will be returning...

Friendly and efficient service from the team member behind the bar and nice breakfast lovely clean surroundings and nice atmosphere

Just want to say me and my partner had a fantastic time at your restaurant. The food was lovely. The staff were extremely helpful and made us feel very comfortable and at home. Their warm and friendly persona and attention to detail really made our...

Had dinner there last night for the first time. Food was great I must stay, and all the staff are brilliant. The reason I put a 4 star is that we drove a long way to get there only to find out we didn’t have...

Excellent food and the service we received by Tina and Heather was second to none. They very very polite, nothing was to much bother and most of all they were kind. I particularly enjoyed the roast potatoes and pork crackling. Overall the experience was first...

My family and I visited for our dinner a few times in recent and the service is always friendly and efficient. We all enjoyed a stacked carvery, with plenty of sides to pile on your plate, cooked very well and always tasty. My one critique...

Just returned from having a fabulous carvery lunch. Very busy as usual but waitress very good ask if we had any allergies and very friendly. Bought a carry as well (for family)which is highly recommended.

The first thing you should ask before seating the customer (allergy) this was not asked Was in a queue for ten minutes waiting out side and remembering That this booking had been made three weeks in advance. Was sat at table not clean. Now on...

Mediocre. Went with family for meal following family bereavement. Met with pretty unhelpful meet and greet person. Sent to bar area as not booked table in advance and told apparently full in service area. Noted half full restaurant with loads of empty tables. Thank goodness...

I go here at least once a fortnight. Its always been acceptable and sometimes nice. Tonight was a huge let down. Dried up burnt food. Mash potatoes was very awful. Full of black eyes. A carver wiped his nose with a tissue and then used...

My wife, grand daughter and myself regularly visit this Toby on Thursday afternoons. The staff are always friendly and helpful. The food is excellent value with a choice of four cooked meats and plenty of vegetables for selection. We have always enjoyed our visits there...

Me and my partner came in for breakfast this morning around 20 minutes before it was due to change to lunch. Craig was very informative giving us a heads up 5 minutes before change over, and an absolutely fantastic host! It was lovely to see...

We've dined on two occasions in the last couple of months using a Wowcher voucher, friendly staff, great carvery with lot's of choice, it's not 5 star but it's good wholesome food reasonably priced. More meat portion would be great, however we would visit again.

Good food! Used our wowcher for 2 courses for 2 people for £18.99 which was great value. Staff very friendly and helpful including Helen and Georgia.

Went out for breakfast this morning with a couple of mates. Highly disappointed as the food was cold and wasn’t very nice. Seen a lot of good views and just didn’t meet the standard we was expecting.

Me and my girlfriend popped in earlier today for a carvery and were blown away by the friendless of the staff, quality of food and the value for money, will 100% be returning, highly recommended.

Although staff were friendly, the pub was grotty. Paint peeling off the walls and the windowsills. There was also sun faded chairs and the toilets weren’t very clean. Came out feeling like we’d eaten in an unclean place. Needs a bit of tlc. Rip off...

Honestly couldn’t thank the manager enough for fitting us in last minute after getting cancelled for breakfast with Santa leaving my little nephew upset, but Toby Carvery too the rescue and the service we got was giving was amazing truly greatful for a lovely bunch...

Carnt thank the manger enough for fitting us in last minute with breakfast with santa after being let down by another company. Amazing service and very helpful and lovely staff. Would recommend this restaurant for sure , many thanks again to the manger . He...

Toby, along with most other retailers have used the media stoked cost of living crisis to jack its prices up nearly 30% in the last few months, way outstripping inflation. To add insult to injury they have the nerve to charge £7.60 for a mere...

Decided to have a drink in the bar before our meal. No draught beer just bottles. One server behind bar dealing with orders from the restaurant. When seated in the restaurant the table was wet where it had been wiped by a server,when I dried...

Visited this restaurant a few times and the Decor and cleanliness just seems to getting worse on each visit The toilets are not clean and the decor is old dated and in need of a refurbishment as is the building. Also there’s many stairs not...

Really poor experience visited tonight Saturday 3rd December at 6pm. It started as soon as we walked through the door and stood at the stand at the entrance, the staff must have walked past us at least 15 times and not one of them acknowledged...

The service was great, the food was very tasty I was particularly impressed with the roast potatoes, the beef and turkey, parsnips and Yorkshire pudding. I was very impressed with Christie the waitress who was sociable, kind and helpful , she made the atmosphere pleasant...

Good sized bar. Plenty of choice. Lovely roast dinner for the family. Lovely fresh vegetable, tasty beef, gammon and Turkey. Set in nickel Trafford Chester. All at a reasonable and I will say value for money for the help yourself buffet style roast dinner.

I visited here yesterday with my grandad & my young daughter, the food was lovely as always, Jacob was our waiter for the duration of our visit, his customer service was brilliant, very polite, well mannered young man, will definitely be visiting here again!

We had visited the Chadderton Toby for brekkie a few weeks ago & really enjoyed it so thought we would return but visited the branch in Chester. Staff weren't particularly friendly & welcome wasn't great. The place looked a bit run down and worse for...

Had dinner here today with my son. The staff were nice and friendly and the food was delicious. Thank you :-)

Don’t know where to start, ordered four takeout meals. Fatty ends of beef, no Yorkshire puddings, anaemic sausages, vegetarian gravy, burnt potatoes, rude male server….

Stopped at the Travelodge next door and visited Friday night for dinner and also Sat am for breakfast. Staff were brilliant on both occasions and were constantly busy. As others have mentioned decor is looking tired but the upcoming refurb will bring it back up...

Fantastic food, good service and value for money. I'm gluten and dairy intolerant but still plenty of choice with the carvery. Kids enjoyed and also wife so will definitely be returning soon service was friendly and spot on.

Stayed in the Travelodge by the side of this Toby and got to know the staff quite well and all were amazing and a credit to the pub. Joleen and Phil were excellent on the bar side and when we ate here on the last...

The food is lovely but the place could do with a refurb it’s looking a bit grubby , not enough cleaning going on. The guy that serves the carvery is extremely friendly but would benefit from wearing a beard snood for hygiene reasons. Doors always...

Popped in for a much needed hot meal and got more than I bargained for.Food was great, Service was excellent!! I was served by the amazing Tina with the lovely smile. She went above and beyond to make sure my needs were met, I didn't...

Stayed at the adjoining Travelodge and had booked a dinner here for convenience. I had looked at the pictures on the website and it looked like a nice place...not so! The first impression on entering was that the carpets should have been thrown out 10...

The food is always nice and the staff always helpful but the place really needs a revamp this isn’t the staffs fault of course but it’s the only way maybe they’ll change it if ppl leave reviews .. staff are always friendly like I say...

We had a family booking which was very important as the family hadn't visited us for 20 years and thought we would try this place..... Mistake. We booked online a week ahead and when we turned up, there was a queue at the door and...

I visited this restaurant several times over the past few years while visiting the uk from Ireland. On this occasion we visited a couple of times and I have to say each time was amazing! Our Carver Ste was lovely everytime a friendly word and...

When holidaying in Chester recently, we visited Toby in Hoole Village, having had good experiences there last year. On both visits, we were warmly welcomed, promptly seated and drinks served quicky. The carvery is Toby's speciality and on both visits, Ste was our carver: a...

food is nice enough, really enjoyed the meal but the tables were sticky and unclean, although the young girl Kate did clean them... must be with a dirty cloth as they are still dirty. the glasses are dirty, with lip marks, food stuck inside... the...

Went here for Sunday lunch very disappointed, went by the reviews saying it was lovely they must have gone on a good day. The beef had fat running through it so by the time I cut it out there was not much meat left. The...

Having read various negative reviews I felt compelled to voice the opinions of myself and my husband. We were staying in the Travelodge next door and after a long tiring day at the zoo we were glad of a couple of beers in the Toby...

Very disappointed with the attitude of 2 of the staff at this branch. A serving chef (young man with beard) was very rude to my wife and myself. He served only 2 slices of meat to my wife and the portion looked very small. My...

Nobody on the desk to seat Us When they finally arrived she was drinking a can of pop We hadn’t booked so she said we could eat in the bar Which was fine I had the beef it was the end of the joint The...

What you'd come to expect from a Toby Carvery, free 2nd helpings and soft drink re-fills. The major issue was with the front of house staff. One in particular was very rude, abrupt & used passive aggressive comments, not at all what you want during...

First time hear lovely welcome by man on front desk . All staff was lovely so was the carvery it was July 17th it was very hot the night we came the staff did all well working in that heat

We are here twice within a week as a family of four. We received excellent service from Paul, with a bit of humorous banter thrown in. All the staff, including a waitress who’s name we don’t remember, were really good with our young children. Made...

Where to start 🤦‍♂️ This place is filthy table,chairs and floor.. Anyway the food was terrible and cold, the food had no taste at all well apart from the gravy and that was disgusting.. we left most of the dinner even the kids didn’t eat...

Yet again lovely staff that start my day with a smile, always pop in and have my morning cuppa while working. Thanks as always

Its been around 10 years since we went to the Royal Oak. The carvery was always so popular and so good. Well on Sunday we went back. The carvery is still really good and very popular. Lots of people coming in. Huge choice and extremely...

Staff are very rude and not professional at all making snide comments when asking for napkins and saying can you move when re filling the gravy, cold food so won’t be back

First time coming to this restaurant and I am very impressed. The waitress was very friendly and helpful. We had the carvery and the meat was soo tender. It wasn't dry. It was cooked to perfection. I would defo come again

We haven’t been here for years We had a fabulous evening Treated really well Our waiter was great He was quick knowledgable Funny great with the young adults Food was lovely staff on the carvery were really good Very good value we were all very...

Had a lovely visit, a three course meal including carvery coming to under £15! Cant complain, left with a full belly and a smile. Staff were great.

Came here today with family,all had a carvers which was very good, plenty of meat and obviously you put your own veggies on! Couldn’t eat food for the rest of the day, great value for £12 each, beer was great too and the staff!

Logged on to leave a review and was really surprised to see so many low scoring reviews recently. We were looking for somewhere to eat on the way home from mid Wales. Booked a table using the App less than one hour before arrival -...

Walked in, waited 5/10 mins, no sign of staff so I went in to ask the staff as we booked a table for 2:30pm, staff member said I will be with you in a minute, no sign of this member of staff then a different...

Unfortunately we were slightly late turning up, due to roadworks being no fault of our own. We were greeted with booking not found, then it turned out they cancel your table if you are 20 minutes late and you're turned away. Given it was a...

Ordered yorkie wrap with turkey, gammon and CHEESE on it - it came and must admit it didn't look very appetising (I have had this before and it was fine) - on closer inspection there was no cheese on it - approached the server when...

I enjoy Toby Carvery's as a whole however there is definitely differences depending on which one you visit. I've been here 4 times in total just to be sure, different days and different times. I was given a table on two occasions without booking and...

My family and i stopped off on our way home and was highly disappointed, we were told there was one table available, the place was empty!! And the table we were placed on was disgusting, dirty cutlery and food under the table, and disgusting dirty...