Toby Carvery in West Berkshire

This place needs sorting out, getting decent chefs for a start. We had a carvery here and by 7pm they had started to run out of meat, when we got ours we had 1 this bit of gammon and even less turkey. Potatoes were all hard, they must have been there all day. Nothing was fresh, mostly cold. They need to close down and refurb the place and the staff. Its gone right down hill. Felt sorry for the manager, as there were so many complaints.

Sprouts were horrible frozen reheated, the whole meal was cold and tastless. Pudding was ok. We did complain but seem to fall on deaf ears.

The meat was carved so thinly I thought they had resurrected Jesus and they had him carving the meat to feed the 5000. The slice of beef that I had was given was minuscule, I said can you give me some more as I want to be able to taste it.

Taz was welcoming and friendly, nothing was too much bother. Good food and good Black Friday offer meant we would definitely be returning.

Visited Toby Carvery at Newbury this Sunday evening, was quite busy so we had some drinks in the bar whilst waiting for a table. The bar staff serving us appeared to not know what they were doing. We then were shown to our table, and queued up for our meal. We were standing in the queue for around twenty five minutes with just one person carving who was very slow. I went for beef as no turkey available and the gammon looked quite fatty. My wife went for the ‘meat free’ option as she is a vegetarian. She was given a square plate. The food overall was poor. We asked for our bill to pay, but with staff running around like headless chickens we chose to pay at the till. I was shocked to find both meals were £14.99 as my wife had the meat free option. We were told the prices rise on Sundays, so dynamic pricing going on. We won’t be going back and would choose a Beefeater restaurant for a meal next time as similar costs but nicer food.

Marina was brilliant she definitely went the extra mile x It was a fantastic experience xxxxx Carol Tyrrell we went today because it was mum and dad's favourite place,sadly my dad died so took mum ,she loved it

Service was good and attentive by Marina. It was very busy and we did have to wait several minutes, there isn’t anywhere suited for waiting (particularly with a wheelchair under) so that was not too good and it did seem a bit chaotic when we arrived. The food selection was excellent although some of the roasts and veg were undercooked and getting cold. The chef looked quite tired and harassed. Puddings were mixed, chocolate fudge was very good, ice cream was good, crumbly not so good. Good selection of drinks.

We had a lovely warm welcome as we walked in, seated swiftly. Had service from Nathan within minutes taking our beverage order. Followed by great food and dessert, with check-back from Nathan in-between. He was very friendly which made the whole dining experience pleasant. He was very helpful with our little one, we will definitely be returning and would recommend to anyone.

Disaster ! Had a delivery this morning for two large breakfasts and two hot drinks but only the hot drinks were delivered and could not get hold of the restaraunt !

We used to be regular customers at Newbury but on our recent visit, the food was not very warm, the potatoes were hard and inedible and the turkey poor quality. We also had to wait for drinks, We will not be returning

Came here for the first time due to having just moved to the area that day! Needless to say I did not have the means nor the inclination to cook a full roast dinner, despite the whole family hankering after one... well I don't think I will ever cook a roast dinner again, I'd much rather come here!!! Not only was the food incredible, honestly delicious, but the service was genuinely exceptional. We were served by Liam and he was absolutely wonderdul to us, always checking in, attentive and accommodating. I really can not recommend the place enough due to all the above and especially his fantastic service. He was so friendly and welcoming and I have to say, when you are mid-move and tired and hungry and at your wits end... service like this has you feeling human again in minutes. By the time we left we felt brand new. Stuffed! But brand new 😁 Thank you so much for making what was otherwise an exhausting and testing day a pleasant, wonderful and warm welcome to the area. We will most definitely be back

Had a lovely visit , I was served by Jacob . Who provided me with top service and a great experience to boot ! Will definitely return

This is the go to place for a roast dinner . Served by Jacob and Liam . I had a great time . I will most certainly be returning.

Louise gives a service with a smile 😊. She kept her cool. Food was great today. Especially the dessert. Restaurant was clean and tidy despite a very busy time. Plenty of waitresses.

Absolutely had to update my review. Our lady visit was November '23. We've just been back this week and WOW what a wonderful change. Friendly, enthusiastic staff. Food is exactly what I want from a Toby, decent roast, well cooked meats and amazing potatoes. Puddings were amazing too. Can't beat an ice cream sundae. Hopefully we won't leave it so long to visit again, I know for sure we are all looking forward to it.

A lovely dinner and friendly waitress Marina. We decided to make the most of a mid week special like many other. Although it was busy they catered very well

Food was good— really liked the loaded mac & cheese! Nice atmosphere. Staff were all friendly, especially Jacob who made our experience 10/10. Rob was our carver, he was lovely too. Would definitely recommend!

Myself and family had an excellent meal and were greated by josh who was brilliant. Our waitress was a lovely lady called marina who was very professional and made our day special and toby should be glad to have such wonderful staff. We will be back

Called here yesterday for Sunday Lunch. The food was delicious and the food servers were great. Pity about the bar staff who weren’t the happiest and had limited amount of draught beers on offer. Plus we had to ask several times for things we had previously asked for. The food would definitely bring us back though.

Had another great meal at the Toby’s . Can’t fault the food and we weee served by a lady called Louise who was really nice ..

Great food and great staff, The lady that looked after us Marina was polite, very helpful and made myself and my friends very comfortable 10/10

Come weekly. Have been coming for years and seen lots of different staff. Hoping this new team are here to stay. All staff deserve recognition. Thanks to Jacob for sorting my gin voucher. It failed to scan. Very friendly and visible which is nice to see in a busy bar/restaurant

Weekly regular! The staff are always welcoming & amazing! Josh the new manager has made such a big difference to the pub! He is bubbly, determined & a great energy to talk to. Henna, Marina and Niamh are lovely and friendly when helping at the table/bar. Niamh is young but engages in conversation which is nice to see. Marina may be small but she works her back side off around the whole place. Jacob helped last week with a voucher not working and fixed the issue very swiftly. Miro is our favourite carver. Polish and friendly and makes a little joke now and then about the yorkies! The portion sizes are better than they used to be and the team always take on feedback whether positive or negative. Credit to the whole team! Hopefully this team stay & thrive.

for the last few years I’ve visited Toby carvery Newbury I can say it’s never been in as much of a good position as it is in now, new staff are just brilliant, Josh has certainly been fantastic and It wouldn’t suprise me if he is the reason why Newbury has improved rapidly. Niamh has always been so attentive great customer service skills, Mariana is also so bubbly and also a lovely member of staff who works hard, Well done to all and most likely see you again next week!!

The food was terrible and I saw one worker only putting scraps of gammon in a takeaway?!? The meat took forever to come out and it was so hot I passed out. Although when my mac and cheese was dry and had no cheese, there was this really nice worker who got me a fresh mac and cheese. And also the meat cutter was rude to my nan because she asked for pork before they had brung more out.

Six of us lunched in the Toby Carvery today. The yorkshire pudding was good as usual as was the meat. My friend said the beef was soft and our turkey and gammon was tasty. Vegetable were adequate but we missed the parsnips, cabbage, leeks and cauliflower cheese which was disappointing as we were looking forward to that. Chef said that Saturday evening would see a bigger variety of vegetables. Jess, on her first day at the Toby and as our server, was delightful and efficient. Compliments to her.

Had the Carvery, correction selected the carvery, but both of us left 90% of it. Great skill by the guy carving the turkey, I couldn't have got it that thin even using a cut throat razor. As to the vedgtables & no I'm not referring to the two so called parents that let there, approximately 4-5 year old grizzle & pretend cry throughout. The one benefit of getting out early. Back to the VEG, cold stewed cabbage & apart from the pease & carrots I couldn't make out what was what. everything topped off by Toby's famous LUKE WARM gravy. Oh and I love stuffing, but one look at there offering & I thought better of it. When asked if everything was ok, I answered Gross. The manager "I assume", said as we didn't eat it the drinks & food were on him. He also apologised and asked if we wanted an alternative, which we declined. As to the drinks, I only drank one 330ml 0% @ £3.70 and left the other as we just wanted to leave.

Popped in for a quick roast , was simply fantastic. This place has really turned around since my last visit . Super stuff .

Came in for a carvery meal with my family a few weeks back. My daughter reminded me a review MUST be left !! The meat was great , carved by a super friendly guy! My server Marina was great and had the jokes . Thoroughly...

Came here for Saturday lunch, food was amazing. Niamh served us and was very polite. Overall a great visit!

My husband and I were meeting with friends for brunch, both families having young children under 3. We ended up at the tale end of brunch, with little time to left to get food, we were expecting a rush but we were not disappointed with...

A big thank you to Jasmine this evening at Toby Carvery in Newbury. She waited on our table and was very friendly, polite and efficient during a busy service. When paying our bill I then learned that was only her 2nd week in the job.

We had a lovely roast, meats cooked perfect, roast potatoes the best we've had in long time, all veg good ,everything hot and tasty

...just awful! Chef couldn't be bothered, just zero atmosphere for a Boxing Day lunch. Vegan option you had to book in advance. Roast spuds were cold, peas were like bullets, 2 mega thin slices of turkey....just a terrible experience. I made my complaint to Newbury...

Venue chosen as cheap and cheerful and half way between Kent and Devon. Food was as expected, nothing fancy but perfectly edible. We were a party of 15 and all of us experienced severe traffic delays getting there, so we called ahead to let them...

We landed in the Toby Carvery by accident after terrible a34 traffic sent us into Newbury.. what a lucky find - food was lovely and the staff were exceptional- special mention to Marina who was so helpful and friendly.

Only ever had the one bad experience at this Toby location and since the change of Management it has improved 100%. I have been back many times since then and always found the staff now to be helpful giving a non-rushed approach to my dining...

We came for a friends Christmas dinner and had a delicious roast paired with amazing service. Thank you!

We booked a table opting for the festive menu as a pre-Christmas treat with friends. What a disappointment - there was nothing festive about it. We were shown to a bare table - no crackers, no festive napkins (no other customers either!) we were virtually...

Went for Breakfast with Santa. Jason and his hard worked team went far beyond pulling out all the stops for our very happy little ones. Santa was superb 🤩

Lovely Toby that seems to get better each time we visit. Staff are friendly, welcoming and helpful. Food is well cooked and tasty. Always worth a visit.

I used this Toby regularly for a quick and reasonably priced meal when we first moved back to Newbury and were redecorating our new home six years ago. At that time I provided some good feedback. Now unfortunately it’s a shadow of what it was....

We traveled down from Scotland on Fri 17th Nov, we thought the Toby was closed, no lights in the car park,rubbish around the entrance, we were shown to our table, above us was a great hole in the ceiling, we moved tables,we had to go...

My birthday meal with my discount voucher. Lovely meal, meat very nice and plenty of veg. It was very busy so they did well to keep on top of it. Staff were really good, polite, friendly and efficient, especially the lady that served us. I would have given her a mention but did not get her name. Lovely evening out, well done.

Lovely lunch with friends, food was lovely and tasty, marina our waitress was lovely, good value for money, came out stuffed

Went for cavery midweek, and couldn’t believe how bad customer service was here! We walked in and was greeted by a very rude manager. We hadn’t booked but it was very quiet, lots of tables free. He huffed and puffed while looking for a table for 3, and hurried us to a table. Very unfriendly. Food - Bog standard, nothing to rave about at all. Didn’t have to que for food, and everything available , the meat servings were really small. Throughout the evening, we felt we were being watched by staff continually checking what we had on our table updating the order on thier ipad. Even asking for a drink of water took over 30 mins! Orders were getting all mixed up at tables surrounding us and It started to get busier , and noticed a few other tables had picked up on the unpleasant atmosphere of the male manager rushing around the tables. There was a lovely friendly lady waitress who gave us our bill, who was really nice and chatty, she looked rushed off her feet but she served us with a smile ( didn’t have her name!) Wouldn’t rush back here , ok for a quick cheap bite to eat but prefer other places in Newbury that at least make you feel welcome!

We go to Toby in Newbury every few months and generally ok, certainly good value for money. This evening, no lights on in car park so it was pitch black. Not a good start. Meat was really nice but everything else mainly cold and manky. We had booked the festive menu which had started 2 days before, but no festive menus on table, had to show staff the dessert menu on their website and they did not seem to know their own menu. Did not have the food for the festive desserts. Really not good, will stay away now.

Booking our table for lunch on Sunday at 12.30 pm instead of 1pm as we did the first time we ate here was a wise move because we didn't have to queue for 30 minutes for the carvery like we did previously. In fact we were very lucky that there was no queue at all. In spite of some of the recent less than complimentary reviews on here we found that the meat was good and we had plenty of it. My probem with the vegetables was that because I have to be gluten and dairy free I was restricted as to what I could have. I am unable to eat peas so the under cooked cabbage was the only green veg I could have. I did have plenty of other vegetables so it was not too much of a problem. The vegan gravy which was gluten free was very gloopy. Sevice was good too so no complaints there.

The food used to be good. I have visited Toby three times in the last three months. The food is getting worse on each visit. Its cold, dry, tastless, overcooked. I'd hate to see the place close down, but it won't be long if things don't improve...a lot.

As always an excellent selection of meat, vegetables and gravies all very very tasty, delicious, well presented and expertly served as all the team including Marina was exceptionally helpful with nothing too much trouble & very helpful enhancing our visit so will be back again soon ***** thanks M & J

I am somewhat a Toby connoisseur now and go to a Toby about once a month. I've been to many different Toby's and Newbury is by far the closest also the most unpredictable. It's either ok or bad. Usually falls under the bad end, depending on the food being overcooked or needing to be replaced, the ever changing staff and being given the smallest amount of meat here than any other Toby I’ve been to. I have even drove to a further Toby Cavery in Reading and will be doing this in the future for a much better experience.

We decided to have lunch as in Newbury shopping. So decided on a roast. The Toby carvery was clean & welcoming. Roast was very good, especially as they serve lamb on Saturday & Sundays.

This experience started with no cutlery on the table, then the salt didn’t work because it was damp for both my husband walked past waiting staff who never even asked what the problem was when he changed the salt the same problem, there was staff stood or wondering around and the restaurant was empty. After all of this one of the kitchen assistants came out from the kitchen to tidy the service area with NO GLOVES on he picked up vegetables that had fallen out of the dishes and put them back in the dishes for people to eat!! We saw this with our own eyes from where we were sitting. Made me wonder who’s touched or what had happened to our food before we ate ours. We will not be returning.

Service a little slow with no one directing where customers should go. Food was amazing and fresh totally stuffed and there was a lot of choice to choose from.

We were really looking forward to this breakfast as hadn’t been here for a long time. We were so disappointed - awful meal. The bacon was so hard (and cold) when you cut it (some wouldn’t cut at all) it flew off the plate. The baked beans were cold, no eggs initially then a few fried eggs appeared but no scrambled egg at all. Hash browns ok but barely warm, potato onion mix also ok but barely warm. The best bit was the sausages. The toaster was so low and only toasting one side and that barely changed the colour of the bread. The worst of all was the awful, bitter stewed tepid coffee. Even my son and daughter in law who drink really strong coffee regularly could drink this mud coloured beverage. We certainly won’t be coming for breakfast again. Dare we try the carver or will we be disappointed again?

During out quick visit to Newbury last week, popped in to the Toby Carvery for lunch. Not very impressed! Turkey was dry as was the pork - Beef and Gammon ok. Dried out roast potatoes - very little mashed potatoes (which were cold and dried up), with very limited selection of vegetables. Terrible service, and seemed very understaffed. Very disappointed.

My wife and I were passing through Newbury and decided to arrange to have lunch at the Toby Carvery. We received a warm welcome and were well looked after. The food was hot, tasty and plentiful. We would not hesitate to return if next in the vicinity.

Just for once this review is different do eat here 5 days out of seven great food thanks chefs .I actually work here but I would like to thank all our customers for there kind reviews and tips to us waiters and waitresses and chefs...

We popped in for an easy weekday dinner after work. Staff were all very friendly and helpful from the greeter, waitress to the chef . Food was hot and fresh and there was plenty of choice. Great value . Our only tiny comment would be...

Excellent meal today ‘hoodie was in kitchen and on food counter and he is always very friendly and cheerful so really enjoyed meal today

We have organised many coach parties to eat at Toby Inns all over the country. We have visited the Toby at Newbury many times before prior to covid. We wanted to book 110 people for breakfast on 5/8/23. Because of the numbers we decided to...

Arrived around 1pm. The waiter was friendly and helpful. The guy carving the meat was sociable and friendly compared to all previous visits it was nice to have. I have not visited for a while (year maybe) so guessing it has new management and team....

Wouldn't recommend this Toby as it took a long time to be served by a waitress that didn't really want to serve us she gave us the wrong wine when we complained we had the same service not interested. food no good very cold not...

We had a lovely family meal. Good food, excellent service. Our waitress Stephanie was really patient with us and made sure we had a great experience. Thank you.

the older chef carver is rude everytime i go in there,he told me the weight of the meat and how much he can serve me,i ended up with hardly any meat and had to fill myself up with veg which was over cooked,i wont be...

For the third time I had a breakfast delivery accepted only within half a hour later having the order declined , if this is the way the buisness is being ran I would say all the best of luck as I won’t be using ever...

Awful experience. We visit this Toby plenty and now we won’t be back. New management so rude, they actually don’t care. LACK of food choices ( no Turkey at 4.45pm) ran out of parsnips and carrots!!! The beef was inedible. We asked to speak to...

So on the positive the carvery was tasty bur that's where the positives ended. We arrived on time for our booking of 6 and where seated in the bar area then left for nearly 30 minutes. The few staff were rushing around between the bar...

The food had no flavour whatsoever, the mashed potato was cold and the food tasted like bland, not a wide selection on children’s menu, desert tasted decent

Great friendly welcome from several of the waiting staff. Good prompt service. Good food as always.

Came here for breakfast. Unimpressed. They had run out of Bacon completely. Hash Browns would be 30 minutes. Bread for toast was frozen. Staff didnt seem bothered. This early on a Monday morning

My husband and I have visited pretty much 3/4 x a month in Newbury as it’s so convenient for a meal when I finish work fairly late. We knew there were staff problems before, but the new Manager seemed to fix. Lewis in particular is...

Breakfast delivery: Placed an order for breakfast and the following items were missing 2 x hot drinks, 2 x eggs, 2 x sausages, 8 x rashers of bacon. The cost of a breakfast to be delivered is high, but I have a broken leg and...

Arrived 5 minutes early for our booking and we’re made to wait 30 minutes in the bar so not great from the off. We’re eventually sat around the front tucked away miles from nowhere. Didn’t even get our plates taken away let alone offered desert....

Chef and service rude Abused for ordering whipping cream instead of ice cream Not be coming back for a while

What a poor evening , arrived snd seated drinks served good Went up for food choice of meat ok I had pork snd beef ( boot leather and fatty ) friend had turkey some undercooked red meat Veg very poor roast spuds ok dry beans...

Made two consecutive visits: Sunday and Monday... Both days were reasonably quiet between 4-6pm and we didn't need to book on the Monday. The food was nicely cooked... We enjoyed the Carvery... It's always good value for the choice of cooked meats and delicious vegetables....

We got there got seated. Someone supposed to take drinks order. Turned out to be the lad that was doing cutlery on another table. Both hands in his pockets absolutely didn’t want to be there. Went to carvery chef was just as bad commenting everything...

Visited on Thursday 6th April. Well what can I say apart from the staff are very miserable and felt like they didn’t want to be there. Ruined our family meal out. Food was cold and meat was dry. Won’t be coming back

Geat atmosphere food and service. Rally enjoyed the impeccable customer service and the quality of the food and company

Disgusting behaviour! First of all, can't complain about the food, yummy! We went fairly late on a Sunday night so wasn't much food left, would have been nice to have been informed food was very limited before waiting a while to be seated and served...

My friends and I enjoyed our visit. There are clearly staff shortages but the manager went out of his way to make sure we were looked after. Bottomless soft drink was a bonus! The food was good value for money. A hearty meal that didn't...

We'd never been to a Toby Carvery before but decided to go for Sunday lunch before a jazz afternoon that we were going to nearby. We could not believe the length of the queue for the carvey when we arrived early for out table. It...

We visited again but disappointed, The tables were dirty and the floor had scraps of food around the table. A plate offered at the carvery was dirty and had to refused. The vegetables were poor quality . It seems to have gone down hill again

Visited here with my family for dinner on Sunday- £12.99 for a Carvery Restaurant and seating look very grubby and run down. Waited about 20 mins for my vegi option to arrive at the serving area, when I asked the man serving he didn’t know...

Thank you so much for the service. Give Lewis employee of the year and a raise he is such an amazing employee he really made our stay amazing much thx -Cameron

What a difference a few short weeks can make. The last time i went here (with my partner) we had the worst experience ever. The Manager at the time (Marie) didn't have a clue. We, along with a great many others were told to wait...

Tbh it’s going down hill, we used to regard the Toby as our local but the service at the bar is shocking we waited 20 minutes and had to go round to ask if we could buy a drink. The attitude from the bar staff...

Worst food on the earth everyone don’t no eat at this Toby it is run by kids the cooks have no cheffing back ground at all as I know most of them the front of house have no idea what’s going what a shambles. Food...

I visited the Toby carvery at Snaresbrook on the 16th January 2023. The reason for my visit was to arrange a large booking for a party arranged for March this year. Whilst waiting to see the manager my colleague ordered herself lunch as she is...

Went out for a date night with my girlfriend. Had a lovely time. Food was tasty, staff were friendly. Overall really nice experience and we will be coming back soon

All round experience was ok, food warm nice, slow but friendly staff, clean and warm will visit again.

Super chaotic experience and the food was poor. Our table wasn’t ready on time and nobody else’s was either yet the team were accepting walk-ins of large groups which seems ridiculous when they couldn’t even accommodate the bookings they had. When we were eventually seated...

So we stopped in for breakfast at 10:20, baring in mind breakfast is served until 11am, to be confronted with a breakfast deck with next to nothing on it. No eggs, no mushrooms, 2 rock hard bits of black pudding.. when asked if we could...

Twice in the last few weeks I have turned up at the Toby in Newbury to find the place CLOSED . The excuses posted on the door are fairy convincing once but not twice .. They confirmed my booking by e mail so why not...

service is bad waited 15 minutes walked in on time and the staff noticed 3 time we was stood and then they didn’t acknowledge us rude staff

After reading many negative reviews,we were concerned on what to expect when we had lunch on boxing day.We was greeted by a very friendly lady who ensured we had registered our car number before showing us to our seats,and returned promptly with our ordered drinks,and...

We booked a table of 10 for Christmas Eve with children. The starters took 1 hour to arrive and were awful (see picture with half a can of cranberry sauce chucked inside a yorkie pud). The tomato soup was literally a can of Heinz with...

Very bad service. Had to wait to be seated no one around, cutlery just thrown on the table, meat more fat than beef, food not up to standard. Attitude of staff very poor most if them looked about 12 Toilets a disgrace especially as there...

The building needs a tidy up both exterior and interior, but the staff who were busy, were friendly, ensured a good seat and were pleasant. The food was good, plenty of meat, hot plates👍👍👍👍👍with lots of vegetables and all tasty. We wanted a hot lunch,...