Toby Carvery in Gravesham

Pretty awful dining. The restaurant was busy which wasn't the issue however it took 20 for our starters to come. No gluten free starter options or bread to go with my prawn cocktail which is a shame because they are happy to provide for the vegetarians and vegans. This is not right, being gluten free is not a choice but medical reason so do better! The main carvery only had gluten free gravy which to be honest was pretty awful. The beef was ok but the potatoes could have been used as weapons and the peas were so hard they were impossible to eat. On the whole not worth the money and the food wasnt very nice. Obviously couldnt stay for pudding because the vegans got their options but not the people who couldn't eat gluten. Will not be going again, there are better carverys around.

Went with all the family for the breakfast with Father Christmas on Saturday 14th December and it was excellent. The staff were so helpful and friendly and Father Christmas was amazing! The food was also excellent. We came last year and will definitely come again. Thank you!

Not been here for a while. We have a daughter (2yr old) with allergies. Manager looked after us great, we were offered the option of help ourselves or they would prepare fresh from product still in the kitchen. Great to see guest with allergens being managed in such a professional non fussy way. High praise indeed to the team. And little legs had a good go at her meal

Absolutely disgraceful we booked a table for 2 for 5.10pm at still waiting half hour later people coming in after us that had booked for a later time and also tables for 2 were going in before. When we spoke to the manager was told I’m just reading from the computer. There was no apology nothing will not be going there again!!

We come for breakfast with Santa and was blown away by the experience. The whole family enjoyed it. Well done Santa. Memory made.

Was not impressed at all. Turning people away before 9 pm staff loading up food to take home while people still eating. Chef didn’t want to serve us . Not a good experience and waste of money

The food was cold, overcooked and dry, the Yorkshires were do tough that they couldn't be cut! The cutlery looked dirty.

Milena our waitress was magnificent. They were so busy but nothing was too much for her and a lovely smile too. Thank you x

Crap, utter rubbish food. It's expensive for the quality it is. They are serving takeaways while we're trying to get our dinner. So by the time I'd finished mine, my wife had just got to the table. Fantastic...not

Milena was very friendly great service

I have just visited Toby Carvery Gravesend and the food was absolutely disgusting. The starter was supposed to be garlic bread, but what came to me on a plate was 2 tiny bits of bread with garlic sprinkle over it . Then the main course which we helped ourselves which first came Yorkshire pudding stone cold, roasted potatoes i could not cut and were overcooked. Vegetables were fairly good and gravy was warm not hot. Dessert was good. We have been to breakfast before this visit and that was worse than the carvery. There was 16 of us and we will not be recommending to anyone to go there. The waiting staff were excellent and very helpful, polite plus nothing was too much trouble.

Quite noisy with screaming children.

Food i paid for couldn't be taken away in a box which has never been an issue at any other toby carvery. I just wanted to share what I had left over with a dog I rescued who was malnourished and needed the extra calories. So I will ask, what do you do with wasted food when I wanted to put it to good use???

Could not give these guys a higher rating! Every single staff member was super accommodating and friendly but Gabby was an absolute super star and made my entire festive season! She went above and beyond to accommodate our huge group and I cannot express how much it meant to us. We had a wonderful evening sitting all together thanks to Gabby. You are the best!! <3

it wasn't delivered to my address!!! NO ORDER RECEIVED!!!

Ordered delivery, paid for extra Yorkshire Puddings. Waited over an hour and then they didn’t send the Yorkshire puddings and the meat was all fat and gristle and totally inedible, they basically scraped all the junk off the carving board into the pot. Also sent all the hard peas and manky carrots and left off the best bits. Basically paid £28 for gristle, and manky veg.

I went there as part of a large group, and, despite the fact that we were eating at their busiest time, the staff were amazing. Being a large group we had pre-ordered our choices (a very good idea, as it turned out), so started, desserts and alternatives to the seasonal carvery were ready in good time. The food was delicious, the staff couldn’t have been more helpful, friendly or efficient. We go there on other occasions, too, and the welcome, service, and delicious food is always there. Thank you to the manager, front of house team, chef and kitchen crew. We probably won’t get in this side of Christmas (I suspect you are fully booked), so have a wonderful Christmas!

We booked for 5 people to eat fairly late in the evening so it wasn't very busy, it was after the expected dinner rush. This also meant that parking was okay, you obviously get poor parking from some folks but there were plenty of spaces. This is not true at peak times or when the nearby hotel is full. On entering we did have an independent delivery driver push through the family unit, not roughly at all but there wasn't an opportunity to move ourselves out the way, no huge fuss (we are British 'donchaknow') but it was a little disruptive before the meal. We were greeted warmly and seated quickly in a booth, our orders were taken (carvery thanks) and asked if we'd been before (yes) to confirm we knew what was what. The table service in general was great, enough contact to feel served but not intrusive (thank you Elliott). We did have to wait a couple of minutes for the carver/server to turn up (another staff member went and found them) - doesn't seem a long time on paper but milling around at the time it felt quite a while. The meat selection was good, it was cooked well, and the portions were a decent size, the self served additions (mainly veg) were plentiful and okay. Obviously I took too much. Considering the sides were sat under hot lights in bulk they were good, if it had been served fresh (as at home) you'd feel some of it was a little over done. No labels on the different gravy pots and assumed the options were the same. Ate and drank more then we really needed, paid quickly and left. All took about an hour. The people here were lovely the food was okay, the place is starting to feel well used but absolutely fine. We didn't pay a huge amount but we did use a 50% off food voucher - keep an eye out!

Having to change my review of this establishment. We went to visit again, and when we left, there were rats at the back of the premises where the air con was. When we called to inform them, they did not seem concerned and called them animals when, in fact, they are Vermin.

Beef was fatty and gristly, the meals ordered of the menu didn't come while everyone was eating the carvery so cancelled rather than eat after everyone else. The chocolate pancakes were cold doughy and as for the Cadbury chocolate flake sprinkles, I counted 2 little tiny pieces, altogether it was very disappointing wouldn't recommend at all.

AVOID THIS RAT INFESTED RESTAURANT. Reported to management rats entering their rear outer premises from the storm drain on the edge of the car park. 3 rat runs, 2 running straight under the fence to the (i presume) outside fridge storage, and one run straight under the gate. Witnessed rats going back and forth from the drain to their premises. Management did not seem concerned of this saying about animals living in vegetation... would clasify RATS as VERMIN AND A HEALTH RISK. Have reported this issue to gravesham council. Worrying that the management did not seem concerned about the vermin, so what other hygiene issues are within the restaurant and kitchen? We will not be returning to this restaurant again and I advise anyone with a booking to think again.

Was ok overall. Not much meat but ok on the whole. Nicely packaged and driver was polite and on time. Would order again.

Friendly staff but breakfast was so oily, Food was cold , overcooked and NO toast as toaster blew up apparently . Totally disappointed. Was my birthday breakfast.

Good value for money. Definitely recommend booking prior to visiting. Wheelchair friendly. Lovely menu and options as well.

The beef was really tough this time, they can't help this though, but the veg was below par, no hash! their shout about item and veg selection is much smaller Looking forward to better next time .

Thank you to our lovely server Milena. We were a party of 12 and she was a fantastic, helpful server.

I Gave the breakfast another try and myself and my daughter didn't like it. She didn't like the bacon, not many options, fried eggs were awful. Had much better elsewhere!

We had a wonderful experience at this venue today. Our waitress Milena, made our experience entirely. We couldn’t have asked for more attentive service. Nothing was too much trouble, we will come back based solely on the level of service we received. The food was ok, not particularly warm but there was certainly a lot on offer. The turkey Yorkshire club wrap was a lovely menu item too. Puddings were ok, the sponge was a bit dry and hard but for us service was impeccable.

Lovey food. Value food money. Friendly staff. Very warm welcome

Food is excellent. Tasty and I always enjoy. I would rather come to you than any other restaurant.

Lovely service with lots of attention from Milena. Always working with a smile. Food was also nice albeit the Veg Melt was a bit deflated.

Great experience Q was getting long but they stuck 2 chef problem solved

Poor service. £90 for 4 people was over priced, very small meat portions. Dirty glasses and cuterly

Chef was brilliant, we had the carvery and went bigger with the xl plates for an extra 1.99 each,we wanted 2 large Yorkshire puddings and room for our veg. I opted for roast pork only ,there was a bowl with chrispy crackling peices for you to add yourself, beef dripping roast potatoes, you had a choice of 3 different flavour roast potatoes and 4 roast meats plus 2 chipolatas ,pork ,beef, turkey and gammon to choose from.the was a choice of veg Inc peas carrots ect..i had mash potatoes and button Brussels I would have had cabbage and cauliflower but the option available was red cabbage and cauliflower cheese im not a lover of ither sorry so I left those off my plate probably a good thing I was stuffed ,my only fault was my food was warm and not as hot as i would have liked it and our table was tiny .but we finished and only left a couple of roast potatoes, we all throughly enjoyed it and would definitely return ,we got seated without a booking .staff were excellent even when we had problems with the card machine ,we had refillable glasses for the sodas also and were so stuffed after the main meal we couldn't manage afters lol ,does get busy this was 3 oclk on a rainy sataday afternoon ,so maybe telephone first ,seats were filled up when we arrived but was fairly quiet as we were leaving not sure what time they closed, but for a good tasty roast and good price check it out enjoy xx

The food was mainly fresh but we received no service. I had to ask for cutlery and we weren't checked on once even after that until we finally managed to get someone's attention to ask for the bill. They had been busy previously, but it had calmed down by then.

Vey nice roast and amazing service from Milena as always. She always make our visits here special thank you!

I highly recommend It. Everything there is 6⭐. I had a breakfast a few times in previous holidays and nothing changes. The pancakes are always delicious.

Decent enough. Carvery is best here.

Well packaged, lovely roast of a high standard.

Very crowded and busy but food was really good. Just not a place to sit and relax. I feel like I need to eat and leave.

Food was ok. Seated and offered the 2 course menu, all going well. Bill comes up and charged full price. Queried with the waitress and then it was down hill from there. Let's just say our waitress Heather needs to learn some manners. She needs reminding she works in hospitality not hostility!

They don't have any delivery drivers so use Just Eat's and had to wait 2 hours for the delivery because the time kept being pushed back to be later and later. BUT the food was really good and five stars, nice like home cooked food

Food is very nice and has lots of options however is extremely busy and the waitress are very slow. Got seated 15 minutes after our booking time and had to wait 35 minutes to pay our bill even though your waitress was stood at the table next to us waiting for another customer in the toilet when she could of served us

Lovely food and excellent service. Just a shame we couldn't get a take out dinner for a family member as takeaway containers had run out.would recommend for a lovely value for money carvery!!!

“We had an appalling experience during our visit. The greeting staff were rude, and despite having a reservation, we were made to wait 15 minutes before being shown to our table. When my daughter sat on one of the chairs at the table, she discovered it was completely saturated, leaving her trousers soaked. We raised the issue with the staff, but all we received was a brief apology. On top of this, the drinks were overpriced, the food was cold, and only one person was serving at the carvery, causing long delays. My daughter then had to endure nearly two hours in the car with wet trousers. Overall, it was an incredibly disappointing experience.”

Staff and food was lovely, The wai for tables and food was bad.

I just come back from the carvery place now with my brother and sister and was very pleased with the service that we received from a very pleasant young lady who had excellent customer service skills and the gentleman on the carvery serving the meats. So sorry that I don't have their names.

Food was cold. Equipment was not working properly so food wasn't hot. you could do better Toby carvery.

Lovely and wonderful Milena served us today, smiles and makes you feel welcome, if any problems she will help you with it, goes above and beyond.

Milena has excellent customer service and a lovely smile, goes the extra mile

Great restaurant, service great, staff very efficient and attentive, food extremely good, great atmosphere. Would highly recommend

very good food and plenty of it

Excellent food and brilliant friendly staff. Thank you Milena

The food was lovely, great selection. Adam the chef on carvery was on his own out front and worked like a trojan. He was polite, efficient and carved the meat beautifully. Adam is an absolute credit to you, but he could of done with a hand tonight, to take the pressure off. Hats off to him, he was a star.

Milena was the perfect host. Service with a smile. Will come back to see her and sample your food again.

Milena is a wonderful waitress; so friendly and helpful

Having use this carvery a number of time this has to be the worst visit I have ever had there was a 45 minute wait past our booking time of 14 00 hours and then to be told that the two most popular meats were no longer available so we were left with beef and gammon as the only option. If this establishment cannot cope with it customer count then it should close it doors until it can

Very busy but the carver was so nice and friendly and apologetic for the long wait. Very fresh and tasty food.

I do love a nice carvery, but last time I went wasn't as good, as in lack of normal roast spuds not beef dripping ones, but still enjoyed my meal.

when I ordered I put msg on saying delivery to back of property there's a car park there courier knocks on front as this is a hmo property that's some room I get a msg from courier saying I'm waiting I was 30secs and found it rude

Good food at a good price and our waitress milena was very friendly , knowlegable about the restaurant and gave us good service as and when we asked her for things . We will be back again soon , and hope milena is there .

The carvery was brilliant. ADAM the chef was so good an d helpful He helped our aunt who is very old and slow was very patient with her and kept others in the queue waiting all smiling ! Well done

Sunday family lunch. The food was tasty and plenty of it. Milena our server was excellent attentive and engaging checking to ensure we had everything we needed. Milena is a credit to Clare and her team. I recommended the Gravesend Toby to anyone wanting a great Sunday meal

The staff were really friendly and helpfull. It was really busy but got served and seen quick. Also a nice clean store.

Great place for a carvery staff friendly, service good, food great

Adam the chef was very friendly and the gammon was amazing!! Milena was very friendly and helpful, serving us with a smile!

Excellent service from Jeanette Joe and Adam in the kitchen good food very friendly place

As always a lovely, great value meal with the family. Good food choices and plenty of it. Our waitress Milena was brilliant, very helpful and attentive.

3 of the 4 staff in the eating area were very polite and helpful. The 4th ( non uniform manageress) turned us away because we asked for a table for 4 in an half empty restaurant.. so went back 5 minutes later and asked for 2 tables for 2 and the very polite staff said we could actually have a table for 4 as they had lots of room .

All good. Particularly helpful waitress called Milena- who is always so friendly 🙂

We booked up the fork and reserved our table so we went at said time for them to tell me there is no booking for us it's stupid diabloicke and said there's no table for 7 hours wasn't helpful crap manager was all upset as we had gone 20 mikes out of our way to meet up with family and they came from Croydon so what a crap experiance

Milana was amazing waitress, very attentive Thankyou

Absolutely fantastic. Adam the guy who serves your carvery is absolutely brilliant. Very polite and made our evening. Needs a pay rise for sure 😊

Always well looked after when our favourite waitress, Milena, is working. So friendly, attentive & extremely efficient. Served our Carvery today by Adam, a new Chef. He was also very friendly & had time to have a quick chat with everyone, even though it was busy. An enjoyable meal in our local Toby Carvery.

Excellent food and service served by chef Adam!

Adam the chef , the food was absolutely amazing of all the times we have been in her egg the food today was the best we’ve had ! And the atmosphere was great too the ice cream again was the best we’ve had and the presentation was Great Thank you

Food was cold eggs over cooked. No scrambled egg. Bread had to go through toaster 3 times for toast. Very disappointing.

Had a lovely breakfast, so nice I went up for another 😋 Great value, bit busy but I can see why

Pre booked because they are always busy, had a great meal although they didn't have the usual good selection of veg.

Thanks to Toby We had a lovely experience as a family of 6 for my mum's birthday, food was nice and always replenished. A special thank you to Chelsea who made my mum feel so special as she was so friendly and helpful and made my mum's day, We'll be back again soon

The beef was completely inedible. Chewy and tough. I ordered gravy and didn't get it. It took over an hour from placing my order to recieving it.

Chelsea was a welcoming and kind waitress.

Manager experienced on advise of Allergies

Chef carving and table staff all very attentive and polite and helpful. Food was v nice

I had a Sunday dinner carvery,was served with helpful and pleasant staff, there wasn't much of a queue when I went up with my plate,all good was hot,with plenty of veg and roast potatoes and their in house gravy and I finished my plate that's how good it was,with a honeycomb sundae to follow. I would defo recommend this place for a meal especially the Sunday carvery. But u must book ahead to avoid disappointment.👍👍👍

Food is all fresh and tasty. The staff are just lovely here.

Staff here are always friendly, attentive but not intrusive which must be a real challenge for them at times as they are often extremely busy.We always book in advance as this is a popular Toby Carvery esp at peak times (request any highchairs at the time of booking).Little ones are well catered for at a Toby and very small children (toddlers) can even have free veg of your choice served in a small green plastic bowl and just add a small amount of meat to it from your own plate back at the table plus gravy. Wish they still did their oven roasted onions in gravy as part of their veg selection as they were a particular favourite of ours but we never seem to see them anymore 😔 My husband always enjoys their crumble for dessert.

Good breakfast but could have been a bit warmer.

After reading the recent reviews. I thought this was gonna be good food here. How wrong was I. Everything thing was cold. The roasts were like they were cooked yesterday. The cauliflower cheese was cold and tasteless. Was well disappointed.. on the upside. The beef was exceptional. Melted in your mouth. And the Yorkshire were massive. I don't. Maybe on another day..it could be different. I'll be avoiding this one for definite.

no delivery yet you say delivered but you have moved time also to 19.15,?

Service was very good despite it being incredibly busy due to it being Christmas Day . The waitress was very attentive and helpful. The food was very good although several items had run out and had not been replenished when I went up to the carvery .

Missing items No veg No meat No stuffing No gravy Sadly very poor service and yet still charged me £35 for two roasts. Go elsewhere as Toby can’t cope with the orders.

Food was standard but the girls behind the bar were great. Especially Chelsie, she went the extra mile and was a good laugh aswell.

Loved it , managed to clear my plate. Good meat choice

Food was good and the chelsie behind bar with good service

Meat portions do seem have shrunk somewhat since I last came. Puddins still good. The service was impeccable, always a relief to see Milena is on shift. So polite, kind & helpful as always

Service from milina was very good. Meat was good, potatoes and yorkshires could have beenbetter

Always coming here for a lunch. Milena is such a nice server,always welcoming us with a smile and is always there if you need help :)

Mileage our waitress was super helpful as was my first time here. Joe who showed us to the table was equally as good. Food was fantastic and my eye were bigger than my belly. Will be back soon. I promise.

Milena is so professional she is so nice waitress and so helpful she bring great atmosphere to the place and makes dining here a wonderful experience