The Woodlands in Gravesham

When I walked up to the front door I wondered if the place was actually open as it was so empty, rundown and dead. I regret not turning round! Service was slow. I arrived 30 mins before the kitchen closed and was told I had to order quickly and then had to wait 25 mins for someone to take my order, then another 10 mins for a drink to come. Food was rubbish and not worth the price.

Booked a 6 night break at the adjoining Premier Inn but never got to sample the Woodlands as our meals were cancelled without explanation or reason.

Food disgusting so is the service best thingvwill be when it closes down in July

Zero crowds make zero atmosphere but staff were good and they coped well with who was there.

Slammed my beer down, made a puddle and walked away and never saw that waitress again. Dunno why. Rest a bit better but you had to hunt for service

Not great food but edible. Staff were nice

Nice place and good food, but could do with a freshen up

Use to be good, than they said they are fully booked in the restaurant and had to order food from the bar area and the restaurant was mostly more than half empty. Most of the night And than before we got in to cancel most of the hotel breakfasts just shows how downhill it's gone

Needs some work, to decor and service. got seated, very drab facing a dirty wall. so we moved, got a pint, slammed onto my table to create a puddle and the waitress just vanished never to be seen again. next 3 different waitresses were ok but very slow and rarely came back for more drinks or next service. they are clearly understaffed and undcer investment to the venue. shame as used to be quite nice. food was pretty good though and dint take too long once ordered. i will pop back again but if carries on like this i will be stopping future visits

Drinks had to be chased up, one meal was incorrect the other cold. Lack of attention from staff, each time had to search one out, although friendly once found. On the plus side we did receive a complimentary coffee!

Wait was over an hour my mums steak was supposed to be medium rare and came out gray all the way through and somehow Luke warm,salad was warm to the touch mac n cheese congealed and the gammon in my step dad's mixed grill looked more like a steak than gammon with how it was cooked. As an extra punch to the gut the bar lady said the steak couldn't have been left under a heat lamp as it was cooked right infront of her which was a blatant lie as tgere is no other reason for the salad to be warm. I would not reccomend coming here unless desperate and If you do good luck!

80 min wait on food not even that busy Med rare steak colder then the hot salad And steak cold and very over done The attitude of staff appalling was told it was cooked in front of her fresh and that is a flat out lie Tried to book for breakfast but was told to go away and book anywhere else after a 15+ min wait

Never a problem with the food. Staff are always friendly.

We had booked our wedding reception meal for the 24th July 2024 until we found out via a newspaper that they were closing down on the 5th July. The management didn't even have the decency or common courtesy to contact us to inform us that our reception had in fact been cancelled. With our wedding just 8wks away could you imagine how we would've felt after turning up with our guests to a restaurant that had closed down. So not only have we lost our wedding reception venue we have also lost out on quite a bit of monies for the wedding party planner and all of our decorations, as a lot of our decs are not suitable for our new venue and we will need to purchase new decs. Just please be aware of any bookings that you may have with other beefeater venues, that that they aren't also closing down.

Nice food, good service, great value

Waitress was friendly, food was awful, took a while to get served, would not recommend currently, such a shame, great location, reckon there a bit complacent as a premier inn is on the same site so may assume business will come.

I'll never return as long as I live, a £100 fine for going to a resturant, for a family meal 12 of us.. all 3 cars fined. The letter even shows we was there 3 hours! THIS IS HOW YOU LOOSE CUSTOM FAST I'd recommend gravesend harvester..

Waitress was very helpful and polite. Nothing was too much trouble for her.

Such a shame it is closing - and for the wrong reasons. It is the locals and such that come for the food and drink, NOT the hotel. We had a lovely meal and our waitress Melaine couldn't do anything more to make us enjoy our meal.

Waitress having to work really hard as not enough staff. Bit of a wait for drinks and food. Prawns a bit chewy. A very small kids portion. Not as good as it has been in the past.

Very nice food and the service was excellent

Went to The Woodlands last week. For the whole restaurant two people to serve the customers (and one of those was the manager). The excruciatingly slow service NOT their fault; it is the fault of the management not ensuring more staff for a full restaurant. The soup was just warm and had to be returned. The main course, chips just warm and very dry as if they had been sitting there a long time and the steak grisly. No garnish as per advertised menu. We were there so long (sat down at 6) that by the time 8.35 came we just wanted to get the bill and go into the bar, never mind ordering a dessert. Got the bill and paid it. Our mistake not checking it but we were just desperate to get up and move about. Next day discovered we had been charged for two coffees we never had and extra money for the steak when it was included in the set price. We went into the bar and the tables were covered in dirty plates and my friend had to clear them and go and ask for a cloth to clean the table. We then ordered our drink and within fifteen minutes or so (9.30) the bell rang for last orders. Not good at all. Some chap wandered in just after (he was staying at the attached Premier Inn) and looked bewildered at the bar shut. We knew the place needed a paint and refurb but this was just a step too far. We won't be going again. Oh, and someone also told me that even though they had registered their car in the car park, they got a ticket. Didn't happen to us but maybe we were lucky - second thoughts, no, we weren't lucky with the service and quality of food we received. For a restaurant that was once one of the very best in town for value, atmosphere and a really good evening it is now a shadow of its former self. I wouldn't be at all surprised if it is being deliberately run down and will shut in the very near future.

Visited yesterday with the family, the service was very lack luster due to minimal staff, waited half hour for a beer and even longer for the food, which when it came out there was no sauce

Lovely service from Mel and delicious food, perfect all round.

Kiki was very friendly, polite and had great customer service skills. She worked very hard.

It was very clear that they were short staffed but they all done such an amazing job considering how busy it was. Food was ok...some, wasn't great, but was happily replaced. We were a big group and happily tipped the hard working staff.

Great location for a Fantastic meal!

Could not fault the 2 staff that were on that night but due to others phoning in sick they had 1 running the bar and 1 running the restaurant. The queue was out the door when we left but the food we received was lovely and the waitress Mel deserves a bonus.

Short staff lead to us being in there over 2.5 hours table of 4 with no starters.. drinks took extremely long time to arrive. Toilets broken seat and faulty hand dryer. Staff overworked hence did not seem very happy. We will not be rushing back.

Great breakfast at the Woodlands. Always our go to on a weekend.

Food was ok overall steak cooked perfectly lost a star due to the chips and atmosphere only saw one real server running her tables but seemed over worked for the amount of people she was dealing with however cannot fault her service polite friendly and a asset to the woodlands her name was -Mel

Excellent service,excellent food

Tables and bar that you can glue yourself to. Lots of some kind of residue. Table that I was at had very poor light as the light bulb was gone above. Looks like they were short of staff? Food wise: skinny fries were bad. Bacon on chicken was undercooked. AND PRICE for meal deal not as advertised - see picture.

Food was amazing but a 45 minute wait in-between ordering the drinks and reminding them we didn't have them wasn't the greatest. Long wait on food but was good quality. Just ashame about the waiting for drinks on both rounds we ordered

Our food came out raw with blood dripping from the burgers, gave the food back and refused to pay.... the waiter jack e was very rude

My kids booked a table for 12 people on mother's day for 3 o'clock we were not seated until 4pm it was then another 20 minutes before our order was taken and another 30 minutes before we got any food, the potatoes were not cooked and the vegetables were cold. This was totally unacceptable.

1 star is a compliment to this place. Everything frozen. 0 flavour to any of the food. Spent 45 minutes waiting for a table we pre booked? Food arrived luke warm at a push. Tables and chairs all packed together. No space to even get out to go to the loo. Avoid completely. To call a beefeater is astonishing.

Like a expensive cafe rather then a restaurant. Food was average. Service was slow but not excessively so. The place desperately needs a refit, especially the toilets.

Omg a Cesspit went for breakfast today and the cups had sliver fish in them and the next the other cups were all dirty.Staff were so rude and food was cold. When I asked for my food to go back and have a fresh one cooked the staff member just blanked me. We walked out not eating anything. I would not put 1 star but there is not an option to put no stars.

For a Beefeater! The food was very underwhelming! They are very busy, but the ratio of tables to waiting staff is obviously not enough! I will add though, the young ladies that served us were very nice but over stretched. The wait between drink orders being taken & how long it took to arrive was far too long! Also the food. We were a table of 8, at one point, 3 of us went to the bar to order drinks, to no avail, no staff at the bar, after waiting 10 minutes, gave up. The ladies toilet also was not nice! Broken seats & not clean. Such a sham as this looks like a very well used eating place for local people. That shouldn't be taken for granted & standards drop!

Went here for lunch on a Sunday. My sister and I ordered different things and both were very nice however the chips were cold. Told Katie and she got us fresh chips straight away. Dessert was very nice.

Unfortunately on this occasion, the service was not good due to lack of staff. They didn't have some of the items we wanted. The wait was very long and in general it's looking very tired.

Was a lovely breakfast, but was very busy for a Sunday morning the continental breakfast was gone within 5 minutes so was not a lot to choose from, a lot of staff standing around talking, when I ask for a glass I got told they are in the dish washer, no orange or apple juice had to ask for that was such a shame as this was our 1st and last visit

This Beefeater was in serious need of a revamp. Chairs were all stained, tables sticky, and toilets were in a terrible state. Staff shortage on the day led to my party including 3 children under 9 years old having to wait over 2 hours for food and drinks to be served. The kids offer is really good however such a shame adults have to eat off main menu even though the same dishes were on the lunch menu offer. Defeats the whole point of trying to eat out with kids over half term for cheap!

Enjoyed the St Valentine's day meal. Steaks done just to put liking served by friendly staff. Only the "pause" between.courses let the excellent work of the staff of which there seems to be too few.

Had a table reserved today for 11 people for my sons birthday at 14.30, arrived and waited 10 mins for someone to come to seat us. We had 3 adults and 8 children with us and ordered off the kids menu and the lunch set menu. It took 1 hour 15 mins for our starter and nearly another hour for our mains. All the food was luke warm at best, steaks over cooked. We couldn't even get the kids desserts as had to get kids back to be collected. This is a large venue and there were 2 staff serving tables and 1 chef in the kitchen, which is absolutely no where near enough. Our waiter was very nice and clearly trying his best but only so much one person can do. The card machine in our area wasn't working so we all had to walk to the other side to pay. On way home, one adult from our group was sick and several others had upset bellies on getting home and felt v unwell. We were offered no discount and the table next to us had exactly the same experience. Absolutely appalling and would never ever return and would imagine unless management make some radical changes and quickly this place is on the road to closure - think kitchen nightmares!!!!

Good food. Lunch menu good value. Waitress friendly and helpful

Just been brought my over priced below average food, by the rudest person I've ever had the misfortune to encounter. Bar staff where fantastic the waitress was something from a fawlty towers episode.

Food was nice at lunchtime 😋 Only complaint.... it was a bit chilly in the restaurant, no radiators on and it was a tad cold outside.

The beer was good though the service not particularly friendly. I didn't have any food but what I saw looked ok. Bit of a garden but untidy.

Very slow service with a limited menu due to only having one chef. Upon arriving we were told no starters are being served. It ended up taking nearly two hours and we only had main meals. The waitress was very apologetic and made sure we had drinks throughout out wait however

Very poor service, poor food quality, very few drinks available. No coots , tetleys beer no whiskey.

parking validation machine wasn't working. Told to expect a parking ticket, but to save receipt so we can appeal ticket. Said 15 min wait to be seated, so have a drink to pass the time in the bar. Waitress never came to get us. Ordered food at the bar as we only wanted ice cream. Ice cream came at different times. Asked if we wanted a frozen torte. The place is madness. Brooklyn 99 on TV which was different. Also kid found old chocolate behind the sofa.

Bit slow on the bar at times but beer was good and food was good

Lovely food, a lovely atmosphere and impeccable service. What more could you ask for. The prices were reasonable for the quality of food provided, getting a table was no issue on a Saturday lunchtime. Food delivery was prompt but not worryingly fast. The real standout was the service however, faultless from front desk to bar to table. Recommended.

I enjoyed the food here this time. Although the fish I ordered was not crispy it was more soft Staff was great

Excellent service, food was good, cutlery wasn't the cleanest. Atmosphere - quiet but it was a couple of days after Christmas. Decor really needs updating. From the outside it looks dreadful, scaffolding, peeling paint, rubbish etc

We got stuck in traffic on A2 and managed to get off so stopped here for something to eat and to answer the call of nature. Service was slow, toilets were disgraceful, food was less than ok and it was cold and dirty inside the building. I would only recommend this if you are desperate.

I made an online booking and turned up with my family for breakfast to find a note on the door explaining they were closed. No email or call to say it was closed before turning up and then it was very difficult to find somewhere else last minute. Not a good experience. You wouldn't expect to be able to make a booking if it's not open.

Christmas dinner was awful. Never again chef needs sacking

We as a group of 7, booked a table on the 17th December 5pm and got our starters an hour later. Approximately it took another 2 hours to get our main courses and deserts. The Christmas turkey meals were tepid and dry. A desert of apple pie and custard was served up on a dinner plate. Front of house service was almost non existent and people were queuing for long periods, some giving up and leaving. The restaurant and bar are severely under staffed which is no fault of the waiting personell. Obviously, the management.care more about profit than customer satisfaction.

I went with my friends and we had a lovely time. However, I noticed that this place doesn't have many vegetarian options. They mainly rely on the boring veggie burgers for alternative options. But, they do have a few dishes that can be made vegan for a little extra cost.

The price was very reasonable, no rushing you to move off your table, nice bar area to relax in

Week before Christmas and only two waitresses, no wonder there wasn't many customers. As you can imagine, long wait between meals.

We,four adults arrived at 7.30 having booked a table.US and 2 other groups were waiting at the book in desk (blocking the path to the gents loo) for 15 mins before someone came to seat us. Meal was ok and young lady waitress was brilliant. But, no wine glasses had our wine in brandy glasses. After the meal wanted smirnoff vodka but only vodka they had was a raspberry one! Decided on a brandy but that was not in a brandy glass? all used on wine I suppose.Will not rush back.

Food was nice, had to wait a short time to be seated otherwise it was great 👍

Overpriced and understaffed, a long wait for our food which apart from a side order that we had to chase up and was then still frozen!

Exceptionally poor service and overpriced very poor food with a lot item unavailable .. definitely not the restaurant it used to be .. avoid

Unfortunately I haven't got anything good to say, place needs a complete overhaul or knocking down, service was diabolical, our waitress was useless and rude, food was edible, though they didn't have what we wanted. Will not be going back and would not recommend.

Stay away awful. Place is disgusting from the moment you arrive in the car park it looks like a derelict house that time forgot. Absolutely filthy how they can function everyday without cleaning and tidying the place is disgraceful.

The restaurant desperately needs updating and decorating. Service not good and so many things on menu they didn’t have. No plain vodka at all only flavoured ones. My friend’s ribs and chicken were totally dry and shrivelled. Totally disappointed and will never go back there again. Good for the workers that stay at premier inn for meals where they dont have to travel far. All day cafe I feel would do much better there. Avoid as it’s not worth the bother.

Sarah and her staff are absolutely amazing, very kind and friendly and went out of their way for us. We didn't eat a meal there, but service was absolutely first class.

We have been visiting for years and supported the woodlands through rough times. Tonight was just awful. Toilets as ever in a sorry state...dont know how many times i have commented on here and quietly to the staff...still no one seems to take responsibility. Booked for 7.30 tonight. At 9.00 gave up waiting for food. It wasnt busy. One of the staff when i asked if it would be much longer said they had put another chef in to help!!! No communication with customers. We told the front desk we were leaving and would not be paying for our starters or glass of wine. The response...ok love...no apology what a shame ...place has gone yo pieces

Went for breakfast. Food was good, service a little slow to start with then improved.

Have family in Gravesend and have been here many times in the past. It was always somewhere people wanted to go to celebrate a special occasion. Whitbread what are you doing? I’ve never seen it so run down. The washrooms were grim, the tables were sticky. The outside needs some attention. Sad to see.

Very seldom in past years have I given a negative review but of late it seems to be happening more. This is a deginite negative. Staff very nice and thats where it end. Outside a disgrace. Food unbelievable poor. Totally unappetising and expensive in comparison with really good restaurants and I visit many many. I am not sure what tripple cooked chips are? - reheated for ever? A burger that has little substance. Placed on a white plate and it looks hellish. Only 2 beers !! The starter was a crunch chicken wings. Meat - near non existant and the coating must be at least 80% of the content except the bones. Dreadful things Another outlet with 3 letters does the job very well at 1/3 of the price. Beefeater was a place I would never visit and this has simply reinforced my thoughts. Give this place a miss.

Ordered gammon with triple cooked chips twice. The chips were old tired and greasy, horrible. Gammon OK not great. Very disappointing tbh

Visited lunchtime on 30th August. Had heard mixed reviews re food and service, but we were pleasantly surprised. Waitress Bobbi-ja was very helpful and attentive. Food served in good time and was well presented and tasty. Had main, dessert and coffees.The only negative is the decor, needs another refresh.

With its faded paint, scruffy old picnic tables and weeds aplenty out front, the Woodland Beefeater is the sort of place you would likely consider then just drive by. As we were staying at the adjoining Premier Inn however, we had to go in for breakfast. The interior is perfectly smart however and we had a very good breakfast. As expected, the continental part was buffet style, with juice, fresh fruit salad, croissants etc. Pleasingly however, the hot food selection was done via table order and service - and how nice to have a couple of freshly fried eggs. Service was friendly and efficient and we would happily eat here again.

Friendly staff. Good service. Food was good.

I placed our order at 12.30 and by 2.30 we had only had our starters. When I chased the orders I was told they were very busy and they only looked mildly interested when I pointed out the two hour delay. My husband received his meal within 5 minutes. My microwaved cannelloni arrived after another 20 minutes. I am not impressed.

Polite but so slow. Our waitress was lovely but don't know what took so long weather it's short staff slow cooks or what ever but the service is so slow waited for like a good 20/25 min for a drink when the restaurant was relatively empty. The food was bang average which I get it's only a beefeater but if I'm paying for it, it should be better than at home. Again no reflection on manners as very polite. Tables and menu were sticky which was a bit grim

We were seated in a "tired" seperate area of the restaurant. There were 7 of us & mostly the food was ok but one steak was almost inedible. All the plates were sizzling hot but food only warm. Certainly not as good as other Beefeaters I have visited. Very disappointing.

We have a large family gathering. Table's set out in advance, very easy to order, polite and great service, everyone's meals arrived at the same time so no one was left waiting. Would definitely recommend booking in advance.

Table of 8, about to spend in the region of £400.00. Had no premium beer to offer as run out, asked for bottle price to be reduced or a small discount. Told by the young manager no. Very argumentative making matters worse. We decided to get up and walk away and found another restaurant. £400.00 lost.

Appalling……. this is for a lunch time menu order from the bar. Far too long to arrive, cold, sent back, still cold and probably the same as the first plate. Refund. No thanks.

Where do I start, me and the Mrs stayed at the hotel and thought it'd be nice to have the breakfast package, took 15 mins to be seated. The breakfast area was dirty, with all flies on the bread and croissants. Now here is my...

The last 2 times I visited this place they seem to be out of a fair few items on the menu, the stuff they do have is very nice but just a shame full menu wasn't available

I've been here twice in the last month and both times we waited about 10 minutes to be seated. They are obviously understaffed and our waitress was rushed off her feet. We ordered a bottle of Prosecco which arrived in a bucket of iced water...

Awful place. No idea how to treat disabled people, sat six of us in a booth for four with the person in our party on a scooter sat in the walkway of staff squeezing part with hot food. Unacceptable and unsafe. Toilets and back area of the restaurant are dirty, toilet seats missing! Staff don’t respond to simple requests like sauces and orders being taken. The manager on Saturday was rude, she was rude dismissive and then on Sunday morning proceeded to be even ruder. I have requested a call from head office to discuss the attitude towards disabled people.

Service was average. We've been here many times & todays visit was well below our normal evperiience. Starters were just acceptable but the lemon segment was buried deep inside the dish with the prawn cocktail. The ladies had salmon for main course & a pitiful...

Table booked at 2pm Drinks arrived at 2.20pm Order taken at 2.40pm Food arrived at 3.20pm 5 people had a roast. Very nice apart from the tough lamb 1 had a chicken breast burger - was actually small as a chicken fillet with a dark,...

Terrible place. visiting from overseas, it took over 10 minutes for us to be served at the front desk. the staff member in the red jacket on the 8th of July was rude. it took over an hour from when they sat us down for us to receive our food. and the food was rubbery and not up to standards. would never recommend

First time visiting this restaurant as it was near tge Woodville where we had all watched our grandson in his show, so a nice family meal. Once we were seated we waited at least 30 minutes for anyone to take our order. Manager eas offish...

Have not visited this restaurant for some time. Sadly, this place has not maintained its service standards. Although the staff were friendly and the offers were present (one of the reasons for going was the 33 percent off of mains this week. The place was...

We have been visiting the Woodlands for many years now and have always been satisfied with the food and service. We visited this time late on a Sunday afternoon hoping for a Sunday roast, unfortunately, the roast dinner option had been removed from the menu...

Havnt been been here for a while after hearing bad things.glad i did as the food and service was spot on.was served by mesut,nothing was to much trouble.my fillet steak was cooked how I asked and was so tasty. I did feel sorry for the...

This is a place with great service

Had my birthday in the 26th of May at Beefeater Woodlands in Gravesend. The food was lovely and fresh. Cleanliness and staff and our severe was lovely and friendly. I had the Surf and Turf and apple pie with ice cream. Loved it. Thank you staff and Beefeater Woodlands.

Good food. Friendly service. Easy parking .