Thyme, Premier Inn, Southampton, West Quay in Southampton

During our stay at premier inn Southampton airport, we chose to have dinner in the thyme restaurant here. Our waiter was Jason who made us feel comfortable and was very respectful and accommodating, our little girl had mac'n'cheese while we had steak cooked by Chaz who was the chef on this night. As a trained chef myself i absolutely salute Chaz on how well he cooked a rare and a blue steak would definitely eat here again. Ps... my little girl ate the entire meal so extra bonus.

Brilliant meal and the service was outstanding. Special shout out to Elle who is the best waitress we have ever had. Bravo Elle

Can it get worse after last night's meal review thought it might be better for breakfast, joke. Asked for orange juice no. There's a shortage (who knew this) the cooked breakfast bacon like cardboard, black pudding black because it was burnt And sausage you needed hacksaw to get through skin. Decided to ask at reception if there was local shop for paper. Blank stare and don't know. Asked for feedback form and manager said ask in restaurant. Spoke to someone same response. Said manager was on shift last nitute he must have been one of them hiding Don't waste your money coming here for food I have emailed premier inn directly but don't hold much hope of a response

What a surprise!! Lovely food and more than anything the excellent service noted from Mikhaela on the restaurant floor. Restaurant was busy but she served with constant efficiency and so friendly and helpful!!

cant complain about food at all ,allways cooked well,and very tasty,staff very friendly and helpful.

I chose this 2 night pre cruise stay ,added the meal deal .Two course evening meal plus drink and full breakfast Needed to pre book time for dinner and breakfast.Restaurant,was busy but staff very efficient and friendly.Menu had the classics so was spoilt for choice .

We both had the Smothered Chicken together with a bottle of white wine. We really enjoyed our meal and found the staff very friendly and helpful.

Can definitely recommend this restaurant, food very good value, dinner cooked to order, nicely served. Buffet breakfast and everything hot.

Dined here whilst staying in the hotel. Ate here twice, the evening meal was very nice, I enjoyed mine, however another member of my party didn’t enjoy theirs, chicken was very dry and over cooked. Breakfast was excellent however, buffet style but the quality of food was very good!

continental breakfast was not at all what we expected no cold meats or salami,no boiled eggs,no rustic bread and even bread rolls no existent(crumpets and bagels were available)NEVER SEEN THESE ITEMS ON A CONTINENTAL BREAKFAST BEFORE .my advise STICK WITH THE FULL ENGLISH

premier inn garantee you a good night sleep. and i did not have to complain .very clean and bright wash room .a few metres away from. a large shopping centre with eatries. call for you taxi early.there are trafic jam as the taxi has to make a detour to reach the cruise terminal. the check in at the hotel is automatic on an electronic machine

Arrived quite late so decided to use the hotel restaurant rather than exploring the local area. Service was good and not over bearing. The steak was ok but the chips under cooked. Then had a drink from the bar. Scary bar staff who made me feel I should have gone elsewhere.

I stay at the Prem here regularly. The food had previously been ok here but I'd started going elsewhere as it was just that, ok. Last week I couldn't be bothered to go out, so thought I'd try again and wish I hadn't bothered. The staff here used to be one of the saving graces but not any more. They all used to be smiley and happy but were neutral at best. Don't get me wrong, not rude just obviously not happy and trying to deal with it. That is because there are not enough of them, they are over extended by a huge margin. Two were running the whole restaurant, were going flat out, never stopped and were walking at speed but all customers had long waits for drinks and food. Food was below average and my ordered Sirloin was a Rump. I went out the following two nights as there are a plethora of really good restaurants across the road, past the cinema steps and round the corner. Called in for a drink on the way back and the young lady serving returned by polite smile with a withering look and shoved my drink at me. Won't be back anytime soon. To be fair, the breakfasts here are always reasonable and were again this time. No reflection on the hotel or hotel staff which was/were fine.

First night of staying at the Inn decided to go with the offer of 2 course dinner with drink and full breakfast for £25 each. What a expensive mistake! Hubby got for his starters 5 very small chicken pieces with a drizzle of barbecue sauce. He didn’t like the dip. I ordered cheese and onion tart. It was “ presented” with rocket leaves chucked on top. It was the smallest starters ever! It didn’t taste of anything. For mains hubby had burger which was very dry and I had the gammon. Wasn’t impressed at all. The gammon was “wet”. Not impressed by the breakfast either. Not much of anything really. Bacon hard and cold. Beans cold. Eggs hard. The toast takes forever to do! What a waste of money! Mad at myself for spending that much on a very poor meal.

We stayed the night in the hotel and had breakfast before going to the cruise port. We choose the continental breakfast instead of the full breakfast which had a lot more items.

I am a fan of PI and stay here loyally. The restaurant is staffed by the team who also checks you in and they are the friendliest caring team! The food is perfect - fish, meat and chicken. Lots of options. Nice bar area. Again - its the team that makes this place what it is.

Sadly disappointed with the food here - nothing wrong as such, but just not as good as other Premier Inn restaurants we have eaten at ... which have been surprisingly good. Not dreadful, though. Staff nice - though not enough of them; you have to wait quite a while.

We chose to eat here primarily because we were staying at the hotel and couldn't find any other options within close walking distance. We were pleasantly surprised. The food was very good. The service was a bit slow, but we were not in a hurry so we did not mind. Reservations were suggested so we made them about an hour in advance and were seated promptly.

A good offering for convenience but if you can, go over the road and choose one of the fab restaurants.......

Food was very good , service was excellent , Shame it closes so early , will return soon , P s mix grill is delicious.

El restaurante no estaba tan lleno y parecía que había suficiente personal, sin embargo, el director fue corriendo no parecía saber lo que estaba pasando. Tomó mi pedido y luego tuve que pedir mi bebida tres veces más antes de llegar 15 minutos después de haberlo pedido.

Buena habitación Gran servicio de aparcamiento gratuito para los titulares personal blue badge buena comida podía hacer con más aparcamiento en las instalaciones

A good and simple buffet restaurant in the Premier Inn hotel for breakfast, lunch or dinner.Excellent help by the restaurant staff of Sue, Kevin and Katrina

Staff - delightful. Very helpful, and courteous. Pleasant dining area. The food is 'ok' but not particularly special. Probably rates between average and good.

We had a very enjoyable meal at the Thyme restaurant. The staff were very pleasant and efficient and the food was excellent. The new menu was good and all the food served was hot and very tasty. Much improved since our last visit.

There is a good range of items, on the cooked breakfast, pastries and other things. If I had to be critical then there is often a queue and they can run out of items and you have a short wait but generally it is fine unless you are in a real rush. The staff were helpful and very pleasant.

Cenato qui in infrasettimanale pur non soggiornando nell'aria ente hotel. Flatbread quadrato da migliorare, ottimi invece l'insalata con mozzarella e il salmone, la sirlon steak cotta correttamente e il dolce. Prezzo competitivo, buona qualità e ottimo servizio da parte di Matteo, cameriere italiano super gentile e disponibile. Torneremo!

Ate here as part of a meal deal while staying at the Premier Inn. The staff were very friendly and the food delicious and excellent value (even without the meal deal!). I had a sirloin steak which was perfectly cooked to my request. I also had a delicious breakfast in here the following morning.

We stayed overnight and had breakfast.Breakfast was £18.98 for 2 and for us was poor value.The bacon and sausage were undercooked, fried eggs were sparse and hard,fruit looked unappealing,ready made toast was hard. We left most of our food and drinks but did not have time to waste by complaining because we wanted to go to shops before getting on Ventura cruise ship.

I prefer the premier inns where your hot breakfast is brought to you.I waited 10 minutes in a queue at the buffet and most food items needed topping up.The food was okay as i was hungry but nothing special.

Popped in for meal after a shopping trip. Efficient service. Satisfactory meal and generous portion sizes. Good coffee.

Having many items of this menu at various Premier Inns up and down the country, maybe its time for a change and a little updating. Overall ok

Food selection for breakfast fairly basic. Could have been warmer. Minimal service. Overpriced for what is was but convenient

Ate here while staying at the Premier Inn. We booked a table as it can get quite busy.Good selection on the menu, I had the curry my husband fish and chips, service was quick and friendly.

The name "thyme" would make you think flavour, herb, seasoned. Unfortunately the food did was not. Whilst the buffet breakfast had a good selection the quality was very poor. The staff worked very hard and were very friendly. Especially Sara at dinner.

Awful food. Very dry and tasteless. Beer smelt of rotten eggs. The restaurant manager very rude. He was not very tactful either. If you had an issue everyone knew.

We pre booked Thyme as we were advised it could be very busy. We were pleased we'd booked as we saw a lot of people being turned away as the restaurant was full.We had dinner in the restaurant and it was very nice, far superior to other Premier Inn restaurants that I've eaten in.

Good choice on the menu for the evening meal, lots of choice for breakfast and you could eat as much as you wanted on the meal deal.

Very convenient as it's connected to the Premier Inn.The food was lovely and the staff were friendly.The beer was also good and reasonably priced.

We ate in the bar area for dinner because restaurant was fully booked. Food was okay, but overworked staff were always friendly and helpful. We also ate breakfast there. It was also okay.

I would recommend this restaurant very highly as the food is of the highest quality , I enjoyed Paprika Chicken and a rack of lamb while my husband enjoyed steak , very reasonably priced and staff were very attentive and polite .

We had the chicken curry with rice, lamb burgers, the kids had pizza. Everything was very good. The service was good too, and we were attended to at all times!

I cannot fault the breakfast served at this restaurant. We paid for full English on both mornings and there was a huge selection of hot and cold items. The staff were cordial and all smiles, even at silly o clock in the morning and we the organisation of the whole area was excellent.The evening however, brings about a whole different light! The staff once again were excellent but after taking our order, it took ten minutes before the waitress returned to let us know that they had no pizzas left, so my daughter reordered her main. Ten minutes later they appear again and tell us they have no mac and cheese left either.So unfortunately, my daughter ended up eating something she didn't even want.The food arrived within 20 minutes but my curry was lukewarm and the rice was hard and cold. My two daughters ate the same penne pasta dish and neither could finish it as it was watery and cold.This is something that needs serious work, if the communication between the kitchen and waiting staff improved and the menu was re-worked, this would be an excellent restaurant.

Thyme Premier Inn restaurants are consistent in their value for money, varied menus. Each time we travel through the UK, the Thyme restaurants at the Premier Inn would be our number one choice....and this restaurant came up to the chains exacting standards.

Our food was fine. Steaks were well cooked veg was nice beer was crisp and clear. Not inspiring but it wouldn't be it's a standard hotel restaurant but the differance here is the staff were great.

Have eaten in this restaurant several times before with no problems but on this occasion, maybe because the hotel was full & restaurant very busy, this was not the best.Table had been booked for 8:00pm on arriving told no reservation for us & they were busy but upon telling them I had the reservation paperwork in my room they found us a table. Had to move tables as the first one unsteady orders taken OK drinks & starter arrived then it went downhill. Waited ¾ hour for main courses just about to complain when waiter said sorry about the wait it will be out in 5 minutes. My steak pudding looked & tasted like it had been blasted in the micro wave perhaps to save time, but I had waited that long I just wanted something to eat & just used the extra gravy to soften the crust. We had another wait of 20 minutes for them to bring out a cold dessert.Breakfast Ok but there again it was a buffet.Perhaps they just had a bad night but with a cinema complex with 20 restaurants opening up across the street they will have to up their game if they want the hotel guests to eat in.On the plus side staff were friendly.

Both Continental and Full English (all you can eat) for under £8.00 - can't go wrong. Toaster a bit crap though, especially for a new hotel.

I have eaten at this restaurant twice in the last month both times it has been a disappointing experience with evening meals with the first time experiencing cold food, second time barely warm food with a rare steak that was actually cooked to death.The female staff were very polite and pleasant on both occasions.I have also had break fast on both stays to date and they are really good value and a very good variety also the staff are very good.

Very good service from Kieran and co. Food was good especially new Yorker pizza and steaks. Crumble and cream was good, bread and butter pudding middling.

Thyme is a decent 'pubby' food level restaurant. We stayed at Premier Inn Southampton for two nights so had breakfast a couple of times and an evening meal on the Saturday.Food: breakfast excellent both days, 5* each time. Nice and fresh and plentiful and all the little extras you'd expect at P.I. The evening meal was probably only 3*, fairly basic and reasonable value but we only ate there because the places we actually fancied were full.So overall, 4/5.

We booked the meal deal as part of our stay at premier inn. Great value as nearly everything on the menu is included. Service was good despite how full the restaurant was, and our server was very attentive. Good evening.

Had a great meal on two nights here. Good choice across the menu. Tasty and good portions. Steak was great with sides made a great plate.

Inside Premier Inn. Visited Sunday evening. Friendly staff. Quiet, pleasant atmosphere. Not a huge menu, but adequate. Nice food - better than much more expensive hotels I have visited recently. Two adult 2-course meals for just over £30. What's not to like?

Whilst I only had breakfast it was not through lack of trying.Their systems failed Thursday evening and panic ensued.Whilst they all made a great effort to find alternative arrangements I chose my own and walked to a pub.Breakfast was great, whether continental or full English. I chose the Full English but only problem was the sausages that were not of vey good quality.

We have eaten at this restaurant in the past when service has been fast, friendly and great quality. Unfortunately on this occasion we were very disappointed. It took half an hour for our order to be taken, another 20 minutes waiting for our drinks to be served and 45 minutes for our meals. If the restaurant had been full or if anyone had informed us there would be a delay then we would have understood. However, there were empty tables and there seemed to be no explanation for why the service was so slow. When our meals eventually arrived my partners mixed grill was missing the BBQ dip, even though the menu describes this as part of the meal. When we pointed this out to the waitress she still claimed that the mixed grill doesn't come with any sauce or dip but would 'get it anyway'. If a meal doesn't come with an item, then it shouldn't be advertised as doing so....this is false advertising and we felt embarrassed by the waitresses response. The quality of our meals were fine, but we felt generally disappointed with the level of service we received especially as we have eaten here with excellent service in the past.

This restaurant is part of the Premier Inn West Quay Southampton and offers a reasonable priced selection of food as does every Premier Inn restaurant.When booking the hotel I would strongly recommend that you also pre-pay for the breakfast and dinner package as you can save almost 50% on the dinner as you can get 2 courses and a drink as well as breakfast for £22.50 which is not bad.The staff were extremely friendly and were prepared to talk to the customers which is something unusual in most restaurants and nothing seemed to much for them. They are very quick to clean up after you leave so anyone waiting doesn't have to wait long.I know that there are plenty of other restaurants around the town but if you are staying at the hotel for one night only on a pre or post cruise then this restaurant is very good.

A last minute get together with friends staying at the hotel so decided to stay for some food. Being final weekend of RWC a themed Burger menu was on so went for the fry-up Burger. Very tasty combination but Burger itself was overcooked...otherwise would be 4*. Drinks a little pricey too but can cope. Service was fantastic...well done Thyme!

Very good meal up to the standard one would expect of a Premier Inn, reasonably priced with varied menu. Keith our waiter was excellent, would thoroughly recommend.

Very nice and convenient restaurant at the Hotel. They offer also a package deal that you can book on advance an save some money. We had breakfast (very complete) and dinner. Be advised to book your place for dinner on advance.

If you are here and don't know the area this is a good place for you. Their meal deal will save you some money if you sign up in advance. Be sure to book your table as they fill up very soon during the popular meal hours. Food is average but service is above average. I'll have to say they try

Great menu and service both on the evening and at breakfast food arrived at the table very quickly and was hot .

3rd night eating here. Food and service has been ok until now, not good, not bad, just ok.However tonight.. I think I had the WORST mixed grill (see pic) in history. -Burger looked about 4 days old.-One sausage that was from breakfast I'm sure-chicken was dry-gammon was fatty Mushrooms (that I don't eat anyway) looked dryer than shell.Service was very poor tonight also. Ignored while leaving, after I said thanks. Sauces / salt and pepper not offered. Needless to say I had a bite and left 80% of it. If I could rate tonight 0, I would. 1 star overall 3 nights.

Have stayed here before prior to a cruise, hotel or food not a problem, it's the bar! At least 7 lagers, one beer Boddington, not everyone's choice. No cider on tap, asked for half a Strong bow for my wife, barman looked stunned, went to the bottle cabinet, brought out a pint bottle of cider at about £4.40. At one time, Premier sold real ale, profit obviously comes first.T

Very slow service and some items never arrived and some items arrived wrong!Very small sea bass for the moneyWaitresses need basic trainingSorry to say it was the worst Premier Inn we have eaten in.Food needs addressing and staff need trainingDrinks were 2 for 1 though so that bit was good!

Usual consistent service. Took advantage of the meal deal (£22.99 pp for 2 courses at dinner plus drink and full breakfast the next day)

First problem, arrived at 6.45 but no table available until 8.15 - not their fault so they suggested we eat in the bar, same menu etc.My gammon was OK but my other half's rump steak was as tender as old boots, to the point of being inedible - the replacement sirloin supposed to be 5-10 minutes was 25 and only marginally better.

Was here on training for a week and ate every night at the thyme restaurant. There is a good menu with lots to choose from. Food was good and service was good. Staff were friendly and happy to help you and answer questions you may have. The bar area is nice as after your meal you can go and sit and relax.

We loved our breakfast at Thyme. Such a great start to a day! The English breakfast is the best on earth and this restaurant did not disappoint. Loved every morsel.

Very nice new hotel slap bang in the centre of Southampton, with huge choice of shops on the doorstep. A stones throw from West Quay shopping centre, lots of bars and restaurants and a short walk from train station and cruise terminals. Very nice clean bedroom with usual mod cons, good double glazing to keep the traffic noise at bay. Only downside was that breakfast was very poor, tables were left uncleaned, dirty plates left on for ages, chimps tea party kids made a mess on floor which was left un hoovered. Small selection of hot food which was very slow to be replaced and soon went after the hungry hippos got stuck in, leaving nothing for other guests. Tea/Coffee machine broke down, clearly not enough staff to resolve issues. Nowhere to leave luggage after check out due to "health and safety" rules, (!!!) but eventually managed to persuade a visiting Manager to open up a bedroom for guests to store luggage in. Bar food menus on display all day and night, but they dont serve lunch!! In conclusion, I would stay here again for the cheap clean comfortable overnight stay, but have breakfast at a choice of nearby eateries.

I am really sorry but the food in this restaurant is terrible , we had chilli it was cold and had stringy sort of beef in , my sin had the small combo and refused to eat it . Although even though we had a terrible evening experience breakfast was lovely , they prepared me boiled eggs which was fan , and my fussy son ate loads as there was lots of choice hot and cold so all in all if you are staying at west quay eat out at night. But enjoy the lovely breakfast

We had breakfast here after a one night stay. Continental breakfast had good choice and as much to eat as you like. Friendly service.

Stopped here on a busy Saturday morning for breakfast. We were not staying at the hotel but they still fitted us in. Buffet breakfast was very well cooked and plenty of choice, and despite being very busy never ran out. Staff were all lovely and very friendly. If we visit southampton again we will try and stay in this premier inn as it looked very nice.

We were staying at the Premier Inn and enjoyed both dinner in the evening and breakfast the following day and were both excellent. Service was good and the staff friendly. Excellent value for money.

We have had a 2 night stay and the food has been great, we have been served by Keith for the last 2 days and he has been fantastic, great service, and more then helpful, he was like this with all the customers he served and he is a credit to your business

Walked in and wait patiently to be seated, only to be told that due to the hotel being full we can't be seated! Utter rubbish! Why did you not have a sign on the door stating this BEFORE I waited! wont come back!

I dinned here with a friend (she was staying in the hotel, I live locally) and we had booked table for 7.15pm. We did not sit down until after 7.30pm which was fine as I understand not everything goes to plan in this industry. We ordered our food, which was fine (apart from uncooked chips, which were promptly replaced), the food took sometime to come out but, as most tables were full we were ok just chatting. The table next to us clearly had an issue of long waiting times and disputed their bill and this is where it all went wrong.They questioned their waiter about their bill and he went to get the Manager, another waiter decided to try and help but did not help, then the Manager came over so 3 people were around this small table - obviously drew attention to the matter. I ordered a glass of red with my meal with the Manager but only after I had finished my meal they brought me a glass of white (no red had come yet), when I corrected the waiter he gave us the white wine free of charge and got me a glass of red too, which I thought was very nice of him and he apologised for the mix up at the bar and the delay.As we ordered our puddings and coffee another colleague (who had not booked table, until we walked in the restaurant) was only just being sat down for his meal - they had forgotten him - as there were loads of empty tables for a while prior to him being sat down. We tried to get their attention a few times to see if he could be sat next to us but everyone seemed to be rushing around doing nothing apart from the Manager who had to step into the kitchen to help them with orders and he was waiting on tables and hosting the restaurant. There were a couple of other issues going on around us, but we seemed to have had the ''x factor'' as we were fine.Despite us being ok the Manager took care of our bill and was apologetic about what had happened in the restaurant, which was extremely nice of him. We then went down to our colleague to join him for a drink and the waiter came over addressing him as ''Mr Reeves'' which is not his name - even though he had been staying in the hotel for 3 weeks up until now and had been served by the same waiter numerous times at breakfast & dinner.As I say my experience of this restaurant was ok, we were looked after and did not have any issues with long waiting times etc. However the chaos around us was something I have never seen in my life before, new staff and good training required I think!

Ate here a number of times (especially breakfast) for our stay.They offer a breakfast whereby kids under 16 eat free with every paying adult. This arrangement was perfect as we have 2 adults and 2 kids under 16.We also had a meal deal and had dinner here. No complaints. The food was good quality and I enjoyed it.

We stayed at this Premier Inn and purchased the meal deal for something like £22. It was absolutely fine, especially for dinner, with a drink, and breakfast pre-cruise.No complaints at all

We stayed at the Premier Inn West Quay for one night pre cruise. We bought the breakfast package and it was a good value for us. The food was tasty, the service was great and we would make this arrangement again on our next time passing through Southampton.

Had a great stay. Near the docks where we caught the cruise. Taxi cost 10 pounds for the 4 of us and took 10minutes through traffic to get there. Booked taxi through the inn, the night before the cruise. The staff always asked how our night was, they refund your money if you have a problem with the room. It is only a 15 minute walk from the train station. A very easy walk.

We were staying one night at the hotel pre-cruise. We arrived early in the day and were able to have dinner and breakfast. The dinner was very good, served by a competent staff, and reasonably priced. Reservations should be made for dinner as soon as checking into the hotel because of the many cruise passengers staying at the hotel. The full-English buffet breakfast was quite good, with ample quantities of many items available. The staff were very efficient in making the numerous guests comfortable at clean tables and guiding them to the food and beverage stations. This is a well run restaurant - highly recommended.

Stayed 1 night pre-cruise so only had breakfast. Price was average for England but they had a large selection and the food was actually hot. It was well prepared and you could get eggs cooked to order.

excellent evening meal great choice reasonable price, wine was good and this reasonably priced .try to prebook as it gets very busy

I usually stay here when I'm in Southampton, so breakfast is an obvious choice for me.The staff are friendly and helpful and the ingredients are good quality. The Costa "bean to cup" machine coffee is fresh and always good.Other hotels charge at least as much for breakfast, so the price is reasonable.What's not to like?

I like Indian food and the curry I had was very good. I do think that the breakfast is a bit over priced, but it is what the English call a "full cooked breakfast" and all you can eat.

Very good evening meal. Steak of very good quality. I was a little dubious but service was excellent and staff friendly and helpful. Restaurant was very busy so I guess popular with a lot of people. Would eat here again.

Lovely food and meal deal is a real bargain at £24 and includes breakfast the next day, but the dire service with rude staff makes it not worth it. The waitresses and manager were disinterested and very poor at their job - not the usual premier inn standard!

We had dinner in thyme as we were staying at the premier inn attached.We walked in to the restaurant and weren't sure were to go as there were no staff about. We were then seated and asked if we want drinks, 10-15 mins later we finally got them. we had ordered our starters and mains the starter was 'crispy chicken wings' which came with 4 different sauces that were different to the what was stated. We then had our main meal which was 1) pizza-which was okay but it was way to thin to be a pizza it was more like a massive cracker. 2) gammon steak- which was fatty and chips were cold. 3) rump steak- which wasn't cooked to what I asked for and chips were cold. None of waitresses looked very happy and didn't even ask if we wanted sauces. We then asked for a jug of water, we waited for 15minutes then I decided to go and get it my self, it was sat on the side waiting to be brought over but no one had bother to do that. I then asked if it was mine and tried to take it, the bar man said that I couldn't and that he couldn't let me do that but I took it anyway he then said to the waitress why wasn't it taken to the table but I didn't hear the reply. The sauces finally arrived after we had practically eaten all our dinner.We then had a costa coffee hot chocolate, which was cold and not mixed well.. Not very impressed. The waitress just seemed to forget about us. Never eating there again.

When we sat down in the restaurant the manager was giving his team a pep talk to give good service and 'remember tripadvisor'. His words clearly fell on deaf ears.Starters arrived fairly quickly and were ok. Main meal arrived along with a different waiter...meal put down and went to reach for mayonnaise and after riffling through the sachets provided found there wasn't any. Asked Fatih the waiter for mayo and received a disapproving look 'is there none there' and he proceeded to look through the sachets on the table as if we were children. Eventually he conceded there wasn't any and went to get some. As for the main meal my husband and I both commented on the smell of the meat which was not pleasant! Couldn't eat more than a few bites of the mixed grill the steaks tasted as if they were off, gammon was fatty and inedible and all the meat tasted as if it was cooked on a grill that hadn't been cleaned for a year. We were offered a replacement meal but declined as felt sick and didn't want anything else from that kitchen. We were given one free cup of coffee, however a refund of at least one of the main meals would have been more appropriate!!! We spent just under £50 only ate the starters and left feeling hungry. Unacceptable. Will never eat there again and will ensure anyone we know doesn't either.

My husband and I had dinner here on Wednesday night as we were staying in the attached Premier Inn for one night whilst we attended the New Forest Show. Needless to say after a day walking around in hot weather we were looking forward to sitting down to a quick dinner before bed. Unlucky for us then that we chose Thyme!We were seated in a quiet area at the back of the restaurant which was nice, but I did worry that we might get forgotten about back there. Not to worry though as everyone was having the same problem regardless of their seating position. To cut a long story short, the service was appallingly slow and we waited far too long for each course and drinks in between. We noticed another couple complaining about the wait and they were just about to leave the restaurant when their meal turned up. I noticed that they both left half of it, as did we - the food was very overdone and burgers were dried to a crisp.No one asked how our meals were (the restaurant was not busy at all) so when we came to pay we did say that the service and food were not up to much. The waiter told us that he knew this and that it was due to a 'hissy fit' thrown by the chef in the kitchen. Very professional.The only saving grace was that the waiter knocked the drinks off the bill but this still didn't bring back our hoped-for early night!

Stayed at the hotel where the restaurant is located. Friendly waitstaff. Things did progress a little slowly but I recognized that everything seemed to be cooked to order. We weren't in a hurry anyway. The meal deal which includes dinner and full breakfast is a good deal if you are staying at the hotel as we were prior to our cruise. Good sized portions so no one should leave hungry. We didn't have one but we saw an ice cream sundae go by and it was enormous .

We ate here because we were staying at the hotel. The food is pub grub but is well cooked and freshly cooked for you.

Go for the house burger. Good value, v tasty - much better than I was expecting. I ordered at bar and had a pint whilst waiting. then took tinfoil covered plate up to room. Great service, basic bar / restaurant (but what you want in a Premier Inn....)

Very good evening meal - menu's are fairly standard for this chain restaurant but the food is always good, we haven't been let down yet! Meal deal, drink & breakfast proved excellent value for money and the staff were great. Very enjoyable experience overall.

The place overflows on the weekends and Friday and Saturday nights service was incredibly slow.Make sure that If you want food at the Premier Inn that you book in advance of there can be a very long wait just to get a table. Priority will be given to those who have booked a table.

the menu is the same every week, there is never any variation, the soup stays the same until they have sold all of the package sent from head office, and almost everything on the menu comes with chips, limited fresh veg

We have stayed in a lot of Premier Inns, as we feel, it's a chain, so you know the quality you are getting. Unfortunately, this particular one feels like it has been "done on the cheap". The bathroom floor was damaged, the soap and shower gel dispensers gave you the tiniest blob of soap, and you had to fight for toilet roll. We had just 2 teabags...the internet access was £3 for 24 hours...but them we found out it limited you to 2 devices! The best thing was the staff..extremely friendly and efficient.Last year, we stayed in the Premier Inn right by the airport and it was MUCH better.

My husband and I, our teenage daughter and her friend stayed from Friday until Monday. My husband has stayed in premier hotels before, and it being my first visit to one was impressed by the welcome to the hotel, (by Anish), he could not do enough to answer our questions, and make us feel comfortable and welcome. Our rooms were fine, plenty of hot water and yes a comfy bed. Slept well. Breakfast was excellent, plenty on offer to set us all up for the day. Sue, who I think was in charge of the restaurant was lovely and even though was extremely busy on the Sunday morning, made us feel welcome, and tried to organise a table as quickly and efficiently as she could. So in all we would stay in a premier Inn again, especially this one, if we were to head back to Southampton again. Thank you.

We ordered as soon as we arrived at 6.45pm as we could see that there were 3 large set for groups of 8/10 people. The large groups all arrived between 7 and 7.30 but unfortunately it still caused delays. Acceptable if you are told to expect it, but to wait 40 minutes for a dessert was ridiculous! Our youngest child couldn't eat it by then and it rather spoilt our meal out. The restaurant manager did realise the error and refunded us our meal cost... There was one very sweet waitress, perhaps new, who really didn't know what she was doing. At one point one of the diners ended up spelling out what she wanted as the waitress had no clue!

Good choice of food. Served hot and freshly cooked. Good sized portions - we couldn't mange a sweet. Service prompt and friendly. If staying at the Premier Inn I would recommend the meal deal.