The Willy Wicket in South Gloucestershire

Outstanding Service at The Willy Wicket! I had the pleasure of dining at The Willy Wicket with a party of five, and I must say, the service was absolutely exceptional! From the moment we arrived, we were made to feel welcome and well taken care of. A special mention goes to the assistant manager, Leaghanne, who truly went above and beyond to accommodate our needs. Her attention to detail, warm demeanor, and willingness to ensure everything was perfect made our visit all the more enjoyable. She checked in on us regularly, made excellent recommendations, and handled everything with such professionalism and care. The food was delicious, the atmosphere was cozy and inviting, and the overall experience was one we won’t forget. It’s rare to find such attentive service, and Leaghanne’s dedication truly set this visit apart. If you’re looking for great food and even better service, The Willy Wicket is the place to be! We will definitely be returning soon. ⭐⭐⭐⭐⭐

Absolute joke stood waiting at the bar for 10 minutes with another person also waiting before I was acknowledged. I then asked for a Calypso coffee the person serving didn’t have a clue what it was. When I tried to explain I was given a funny look, they then muttered something about cream and turned their back on me. So I then decided to leave. Under staffed and rude!!!

Fabulous service from Amber. She went out of her way to be helpful and ensure we enjoyed our evening. Thank you.

Delicious signature beef burger with fries.

Nice pub, good value food, good atmosphere

The staff are great but that's all

Had a last minute dinner here mid week. The staff were very attentive including Steph, and the food was delicious. Very good and quick service.

Visited this pub on 19/2/24. Just had a bottle of wine between us. Absolutely fuming to get a parking fine through today for £100. It was pouring with rain when we arrived, didn’t see the signage. Phoned the pub and apparently they cannot get the fine refunded… even though it it their private property, and the company is collecting fines on their behalf. Will NEVER GO BACK.

A group of 17 visited this pub at short notice, despite this staff provided a group of tables for us to sit together. The food arrived in a timely manner and was of a good standard. A big family thank you from us all.

Since the Willy Wicket has reopened after refurbishment we have eaten here a couple of times, our food was lovely but what made the experience very good was the customer service we received from Andrea. In my opinion Andrea ran a very busy restaurant making sure all customers were dealt with promptly and in a friendly manner. Excellent customer service thank you Andrea

Haven’t been for ages. Very poor Sunday lunch. Cold. Sat waiting for cutlery and condiments for 5 minutes. Last came years ago and it was awful. Thought we would give it another go. It was still poor. We won’t be returning.

Andrea was absolutely amazing. Customer service and treatment was spot on. Rest of the staff were amazing as well. Felt incredibly welcome

We live locally but haven't visited recently because of previous disappointing meals. This time, we enjoyed the food but the service was inattentive. It took over 25 minutes just to order drinks, which isn't really acceptable. We'll probably be back but not if particularly hungry or thirsty!

Very nice Sunday roast and great service Vintage inns are consistently good for a chain of pubs .

Attended a birthday party there. Nice food laid on by the pub , good service at the bar. Well decorated and good atmosphere. Haven't had a proper meal there so can't offer an opinion on that.

visited with friends 20/2/25 Staff working were wonderful and couldn’t have done more rushing around all lunch time. The food service however was shocking. Over an hour wait time for 5 mains and 1 absolutely tiny chips. Food was mediocre quite bland and for the prices you excpect more and better. Couldn’t complain about the staff service what so ever really doing their best but the food service was awful. Would not revisit. Ludicrous prices as well for what you get and it’s hardly a country pub on a roundabout?

A great place,with very friendly staff. Amber, the manageress was excellent, all of the staff were polite and professional, a great atmosphere too. Highly recommend.

Lovely food, lovely atmosphere. Only slight niggle is the dining room was a bit chilly.

Lovely atmosphere, friendly and helpful staff and good food. We were at the WW for my mum in law's wake, and they took very good care of us

The service at the Willy wicket was fantastic! The assistant manager, Leighanne, was super friendly and helpful. My friends and I had a great time there. I highly recommend checking it out!

Quiz was great fun thanks cam 😁

Great lunch spoilt by the coffee machine being out of order. Apparently it broke yesterday, I would have thought it should have been fixed as a matter of priority. So no hot drink with the mini puddings.

Not a bad place , quite large . Didn't stop long .

A charming building that has been decorated really well and you can tell that attention to detail hasn’t been missed. The food was really good and the staff were friendly. They had a large selection of ales and spirits. If you’re in the area then stop by. I would recommend booking as most of the tables were reserved.

Amazing food, friendly staff. Would highly recommend. Thank you Leanne

6 of us visited for an evening meal on a Saturday and were incredibly disappointed. The pub itself is really nice and we started with a bottle of wine which was delivered with several dirty glasses which we had to request be changed. We then ordered food from the average looking menu of which several of the dishes weren't available. We then waited over an hour for the food to arrive with no apology or update or even being asked for more drinks! When the food arrived, the salads were warm, one burger was cold and the pizza was luke warm. The other meals were average at best. To finish the night we were presented with a full bill with no apology for the terrible service and poor quality of food......this isn't a cheap place either! I subsequently complained but am still yet to receive a reply. So nice place for a drink but I won't be eating there again which is a shame as I live locally.

Pub recently refurbished, lovely decor and several log fires, good menu choices, Sunday roast very nice quality, friendly service

26/1/25 food was absolutely terrible waited an hour all 4 meals stone cold. even the sides stone cold. 4 tables complained and not small groups of people. And they wanted to charge 97.82. Walked out with a bill of 55 was still to much.

I went to the Willy Wicket dor lunch on Thursday with friends the food was great and we were served by Andrea and she was amazing nothing was too much trouble will definitely be back soon.

Walked in, wasn't greeted until eye contact was made. Seating ares were pretty empty but told to sit in the bar area of which put us of ordering food immediately. Tables still full of drinks from the previous tenants, left after one pint. Potential to be a great pub and eatery but missed the mark this time.

A wide menu selection and thet serve all day so anytime dining. Friendly and efficient staff with plenty of warmth inside

Amazing service from all the team, you could see how busy they were but still went the extra mile to make our visit enjoyable and relaxed l. Leighann and Jack are a credit to your team

Food was good. Service was painfully slow.

Great pub, with amazing food. Always looked after so well by Sophie and the team!

The pub has had a really nice refurbishment. The staff were superb, very accommodating, polite and friendly, even after I popped a couple of logs on the fire. Admittedly, I didn't see the sign that clearly said not to touch the wood. Had some really nice banter with Leighann and Andrea, lovely. Thoroughly recommend, customers do count

very nice atmosphere and food/service was excellent. very quick service.

Told me I can’t order food because there isn’t enough chefs and staff was really feeling the sea bass how can you not serve food as it’s a pub restaurant

Incredibly slow service both at bar and to table. Staff seem to not know what is going on. Food was not bad when it came but boy did it take a long time.

Really average fare, service was so so, pretty pedestrian meal out.

Really nice cozy place for great food and stuff was really kind.

Had a lovely time today, staff so friendly and service at the bar quick . Special nod to Leanne for checking in on our requirements. Will definitely visit again soon!

Fine place for lunch or an evening meal. My chips looked overdone today but they were fine. Don't forget to register your number plate on the way in or you'll get a fine. Nowhere enough accessible parking spaces, lots of people with blue badges come here and not all of them need an accessible bay. If you do, get there early!

The restaurant has just been refurbished and was warm and welcoming on a cold day. Andrea meet us at the door and was friendly, cheerful and funny. We had a lovely table near the open fire and drinks were brought immediately. The light lunch of pate with toast and a fish finger sandwich was very good. Hot where it needed to be, presented well and delicious. Service was fantastic by Andrea and end of meal transactions were handled well.

Great food. Friendly service. Great ambience. 👍

Great service by Andrea & Charlotte, very nice and personable. Would highly recommend. Well done, look forward to visiting again

Andrea was a great host, was an excellence evening. She was really helpful, genuinely great all round. Food was great, service was brilliant. Thanks again Andrea

Went in for lunch today and had an amazing experience the food was great and the service from Andrea was amazing nothing was too much trouble will definitely be back.

Excellent food and service. Andrea was excellent. Everything was spot on. Nothing was too much trouble. It made our evening

We visited for lunch on 8th Jan. As a party of 3 I’m happy to say we all had really nice meals. The pie was very tasty. The fish cakes were nice and the Beef Bourguignon was on the bone and incredibly tender and delicious. Although the prices are high it’s almost the norm now. So if you do want good quality then I suggest a visit.

Jack was amazing, he made the night. He was friendly and professional and I will say that, his bar tending skills were second to none.

The food was lovely, nice beer and the staff are very inviting and hrlpful

Lovely atmosphere, staff were very welcoming and social (Andrea). Definitely recommend for anyone looking for a great pub.

Food great, drinks are great. Leanne was wonderful

Great service from leanne , great food and atmosphere

Food was lovely , thanks Leanne & Team

Good food. Friendly servers. Would recommend

came in for just 1 drink! ended up staying the whole night, great service and atmosphere would recommend

We’ve been coming to this pub for over three years and always enjoyed it, but our last visit was disappointing. The beer tasted off, like it had been poured through dirty pipes. When we mentioned it, the staff wouldn’t check or replace it, so I had to leave the glass on the bar and buy another. Hopefully, this was a one-off, but it left a sour impression—literally and figuratively.

Service was slow, food was lukewarm at best. I sent my food back and it was clearly just chucked in the microwave. Plus, my side salad was 3 lettuce leaves and a slice of tomato. We did get 25% off the bill but we won't be going back to eat. Ok place for a drink. P.S not quite sure what was renovated really?!

Christmas lunch (3 course) for 2. Not cheap, but we have dined here before & now that quality is great. (And Christmas only comes once a year). Liked the names & menu choice on cards on table. Plenty of veg & it was fresh, not frozen, like restaurant that we went to in 2022. Am looking forward to next year.

Nothing was great. Everything could have been better. I would give Zero stars if it was an option! - The service was non-existant, we had to ask for our Christmas table to be set, we had to ask for drinks and we had to chase where every single one of our courses were. - It took 3.5 hours to serve us 3 courses, - The food when it came, was beyond poor, 4/7 of our party ordered Hake which came out having been left under a grill for so long to keep warm that it was all entirely overcooked and the sauces had cooked off completely. Also, this was after waiting 2 hours for it to arrive, at which point we were too hungry and tired to ask for it to be re-made…. - There was no accountability for such poor food and service. When complained to the Manager, they just gave a terrible excuse that all our menu choices had disappeared from the system….. they could have asked us and this does not justify the poor food - Having paid over £600 for Christmas Day lunch, this whole experience ruined it.

We thought the the food and drink was great, but after the first course we waited two and a half hours before the main course arrived! I think the usual problem of not enough staff and too many orders , After complaining, we did get a substantial reduction on the bill,

Came here for Christmas dinner £85 per head.. 6 of us. So disappointed. The food tasted ok but the seving staff were awful. I do understand it sucks to work christmas day ... there weren't enough staff for the amount of customers. 6 of us has paid near enough £500 just for the food and we never want to eat out again

12:45pm - Asked for a table for 7 people and high chair was plenty of space. Pub didn’t seem to be too busy or full. Said I could have two tables pushed together at the left of the pub. But couldn’t have any food. Seemed odd to me that they wouldn’t want to make £30 ish a head on food. So we just had drinks. The manager said they had to have the table back in the evening as they had a party coming in. Only an hour later, 1:45 they sent a different member of staff over to ask us to leave as they need the table back for 2pm. Management was hardly professional. They can’t cope with the demand for the size of the pub. Clearly all of the budget was spent on the interior design and not employing staff or staff management.

5 of us went for a Christmas meal. It was awful. We waited an hour for our starters which were not particularly good. Then our main meal (we all went for the traditional Christmas Turkey) was really bad. It was cold, the veg was terrible, roast potatoes were the worst I’ve tasted. No pigs in blankets and the tiniest sliver of stuffing. We had a side order of cauliflower cheese, again the worst I’ve ever had, literally no cheese. Worst roast I’ve ever!!! We then had to wait over an hour for our desserts. Would not recommend

Well where to start,meal booked for 1pm 23-12-2024 arrived on time and seated ordered drinks from extremely polite young man who also came back to take our orders.starters for 4 and mains were ordered and waited approx 40 minutes for starters waiter came to take dishes away and to apologise and told us the 3 beef and venison pies ordered had now sold out by which time we had been there about 1hour and a half my 3 companions then had to reorder and went for 2 fish and chips and one ribeye steak fish dishes were fine steak was good but chips cold my smoked haddock fishcakes were not Smokey at all and the whole meal was Luke warm and not very appetising our waiter was very apologetic and we told him not to worry as it wasn’t his fault I could have complained but was concerned however as to how much longer we would have to wait as we had now been in the restaurant 3 hours,surely whoever was preparing the food would have known how many pies were left and not left it so late to tell customers,to say we were disappointed is an understatement. The management did take off the price of the 3 meals which is fine and we thank them for that but I have to say it did spoil our pre Christmas meal so it will be a while before we return. Mrs Valerie Newman.

music was amazing tonight! made the evening

The music was so good! Amber the singee was amazing definetly recomend this pub

Food was terrible, chips came out cold, mash was clearly microwaved from a packet. Chicken skewers were burnt and dry. Waited 50 minutes for this level of food... Only upside was the waitress was nice and friendly and the pub had good decor. Would avoid, other vintage pubs serve the same menu with a far better quality of food.

Awful food - most of our food was cold. mash had been microwaved leaving the print of the packaging. Fish batter raw , chicken charcoaled and left to go cold. Would not recommend eating here

Very enjoyable lunchtime meal yesterday 20/12. Very nice atmosphere

We had breakfast with Santa and the food was amazing! Delicious breakfasts, great service and a lovely experience for the kids.

Had a fantastic evening at the newly refurbished Willy wicket. The team went above and beyond to make our visit with them just amazing. The bar staff were friendly and welcoming when we entered. We can’t wait to return

There was 6 of us dining & place was very busy. 4 of us very happy with food but the 2 that had Xmas platter said great Turkey but veggies were bit soggy hence 4 stars there. Good portions. Cameron was absolutely amazing giving great service & was extremely polite. Sophie also pleasant & helpful. Will visit again. Hope standard keeps up. Well done!

Visited today for breakfast with santa. The lady at the front desk couldn't find my booking, I explained that I booked over the phone with a man, as she was looking I scrolled through my call list to find the date and time I called as proof I did book. She was very dismissive. Wasn't interested in looking at what i was showing her. I did this so that they can maybe speak to the man who was working that day. She told us we couldn't sit with our friends and we can only sit at a table of four when there was 6 of us. Apparently no spare chairs in the whole pub. After speaking to the manager they moved us with our friends with no problems. Customer service skills lacking. Santa was great! I think he needs a job at the willy wicket.

Lovely pub and food was amazing, staff was so friendly and made us feel welcome, highly recommended

Service was awful from one particular member of staff, L, on the bar, which is a shame because the others were nice and pleasant with what little interaction I had with them. I arrived in a good mood, very quickly got put in a foul mood which had a knock on all evening. Food wasn't great either. Good Guinness, but not enough to make me want to come back again.

Lovely afternoon Beth was brilliant

Came all the way from America to enjoy some pints with steak and venison pie 🥧!! Absolutely delicious and everyone was delightful 🥰

Good food drinks and chill atmosphere.

Only had drinks but friendly attentive staff, good buzz about the place, warm and welcoming. Would recommend.

Very Nice welcoming pub, would definitely recommend.

Had a lovely time. My server Connie Turner was a delightful young lady and because of her me and my family will be returning very soon!!

A great pub, service, atmosphere on point and the food is very good. Plenty of on site parking as well and a great location.

New place looks great love the skewers

Bonny, our waitress was lovely and friendly. Food was nice and tasty, piping hot when got to our table. Desserts were a tad overpriced.

Thought we’d try after the new refurb. Service was probably the worst I’ve seen in a pub for a long time. 1 hour wait for food (with no warning), chips were like dry cardboard and burger I would describe as a cremated disc. Don’t bother until service/ management improves. Won’t be returning and agree with the other bad reviews on here.

Very great place for a fantastic meal

Pre-ordered Xmas meal for 14. Table booked for 7.30. Soup didn't arrive until 8.30. Main meal arrived at 9.15 and dessert 10pm. Soup was nice and hot. Main meal was abysmal. Cold meat, cold veg, cold gravy which was returned. When 2nd gravy came it was still cold. Potatoes looked as if they'd been fried more than once. Complained and received 50% reduction. Won't be going there again.

Came in Monday night for a meal, great quality food and service would recommend!

Lovely food and varied menu, but the desserts were very slow, had to chase them up and then they arrived promptly. Needs to get a bit better organised as it was busy but not absolutely full.

Went for dinner with friends on 14th December. Service was very slow. We ordered starters and main Starters came to the table at different times. Then main meals arrived before the starter plates had been cleared away. The food on the maincourse was cold. Considering the prices we would had expected better service and food. Will not be going back in a hurry. They need to get organised.

I rarely give negative reviews if at all possible not to but in this case I have to , firstly I don't blame the young staff who were obviously inexperienced and couldn't really care too much, the fault is with the management, the waiting staff just gave no acknowledgement of our presence and I had to ask for order to be taken after some quite considerable time, our starters came after over an hour and mains had to asked for when my patience eventually ran out , when our tepid food arrived the waiting staff didn't apologise for 2 hour wait, in fact they were obviously annoyed we had to ask for our food and probably thought we should have just sat quietly, we eat out 3/4 times a week and quite frankly this is the worst experience I've had for some time.

A bit disappointed with our first visit to the Willy Wicket since it re-opened. No butter with the pate starter, lamb and chicken skewers were quite dry, burger came with salad after asking for it to be taken out. No condiments offered when meals arrived and not asked if we wanted more drinks so had to go to the bar and get our own. This was the busiest I'd seen lunchtime in there for a long time and appreciate it's close to Christmas but the quality of food and service was not the best.

Very friendly Great atmosphere Excellent food

Came for a 70th birthday meal with 5 people Very long wait for drinks and food Serval things unavailable,items missing when food arrive and meals only warm not hot. Not very polite staff member when we had a problem with a main meal which left 1 member of our party not getting their main meal till 15 minutes after the rest of us had finished our meals. I will say the young girl that served us was lovely the manager could do with lessons from her on how to treat customers Such a shame as right on our doorstep but won't be going back Thanks for your generic reply however all 5 of us have no intention of returning,problems with food i can forgive as everyone has a bad day but rude staff is something I don't have time for when there is plenty of other friendly pubs in this area

Used to be amazing. However an hour wait for our mains sent me into a diabetic hypo. As i have to give my insulin 20 minutes before eating but if wait longer it puts me into a medical danger. Not sure we will be returning. Lots of other customers complaining and walking out too.

Service was great. We arrived later on the Sunday, so menu was limited… Umm, I would say the food was nice. I just chose the wrong main dish. Also, the actual pate was small in proportion to the rest of the starter. However, the waitresses were attentive, warm and friendly.

Had a lovely meal tonight at the Willy Wicket, we were greeted and sat very quickly and had great service from Cameron, our food was great, and we enjoyed a drink by the bar after our meal, over all great experience!

Served by Cam , made sure our glasses were filled , very attentive , excellent service 👏.