The Willy Wicket in South Gloucestershire

Sunday lunch visit, arrived at 1pm and by 1.30 we had a drink and starter, then came the wait, no communication, no one asked if we were ok for a drink and one hour later we had our food with a sorry its late. No one bothered to check if everything was ok and it ruined the experience. Given we paid over £40 a head I expected better. Trio roast was fair to good, Steak very good, and the Prawn Skewer with flatbreads average, they were very dry. We didn't have a desert as I couldn't stomach another long wait! We will come again but leaving people waiting without communicating should be addressed.

Staff were very friendly and helpful when I needed directions. Can't thank them enough!

Very slow service. Hour and half to receive main course. Food not very nice and both mine and my wifes food didnt match menu description. Very disappointed. Won't return.

Have been working locally so been staying local and eat here every night. The food is outstanding. The katsu curry is amazing and i have this most nights. The team that work here are very friendly and go above and beyond. Special shout out to Leighann, Belle and Maya who have really looked after us. Its also lovely to see the chefs helping with service if the girls are busy. Well done chef vicky, Tracey and Nathan. The manager should be so proud of his team for the effort they all put it. Keep up the hard work guys

Great service at bar and by our waitress, roast dinners lamb & turkey were cooked to perfection, will definitely be returning

I had hallumi sticks and fish and chips the portion sizes where huge and the food was 10/10 definitely coming back lovely staff as well I am quite fussy with food but it was perfect

Came here for a roast on Sunday as I remember it being a decent eatery. Sadly not the case for me. I felt the menu description of the roasts was completely inaccurate. Potatoes did not taste of garlic and rosemary, the carrots were not thyme roasted and the Yorkshire was soft with no crispiness at all. Veggies were palatable but had a alot of water in them....maybe frozen?My favourite haunt smashes this roast to pieces and I pay 1.50 less per meal. Won't be i. A hurry to return im afraid

it was just "ok" . You pay for what you get, Service was good

Great food, location and service

Had a lovely meal with my girlfriend, we order the fish and chips and I had a Ribeye steak was cooked perfectly. We also had a couple drinks served by Sophie and Leighhan and food was cooked By vickie and Marcus as well as Tracey, would highly recommended coming here. 10/10

My daughter, my grandson and myself booked a table about 6.30, we were shown to our table, we waited and waited no one came to ask us if we would like drinks,or take our order 45 mins went by the waitress, was serving everyone but us I tried to catch her eye no response , my daughter eventually went to the bar where she told the bar lady she just said we are busy no apology, she ordered our food eventually it came I had fish and chips, which was nice and hot, my daughter had the pie, very salty and mash was lumpy, my daughter has been before and service and food better. I understand it an be busy at times, it would have been polite to let us, know, we, weren't forgotten

Very slow service. Cold and overcooked food

We visited on Sunday 30th March for Mother's Day. We had previously had a great experience at the Willy Wicket and other Vintage Inns (The Brassmill in Keynsham & The Globe in Saltford), so thought we'd come here for a lovely Mother's Day meal. We fully expected it to be busy, and would have totally understood a long wait time due to it being busy. However, our booking was at 17:30. We were not seated until 18:40. We were told that it had been very busy (understandable) and the table wasn't available. We were initially told 30 minutes but that went on for another 40 minutes. We didn't want Mother's Day to be ruined and didn't want to go elsewhere so we waited. Loads of other families were waiting in the bar area. It wasn't just us affected. The manager who was on the door clearly did not want to be there. A lady tapped him on the shoulder and said "where is our mains? We've been waiting 2 hours". So clearly issues were going on, which affected everyone in the restaurant. We also noticed 2 tables get up and leave as they were fed up of waiting. Starters took 40 minutes to come out, so we had them around 19:20. The main - roast dinners - did not come out until 20:30 - exactly 3 HOURS after the time our table should have been. Again, I totally get a longer wait may happen on Mother's Day and we were prepared for that, however... 3 HOURS? Please see the photo of the Roast. It was appalling - not enough on the plate, they were clearly reducing the amount so they could stretch the food out for longer in the day. Everything was very dry, not worth the 3 hour wait. I didn't say anything because the waiting staff were clearly having a stressful time. Speaking of the waiting staff, they remained friendly, they were clearly doing their best in difficult circumstances. Very apologetic, there was no hesitation for them to give discounts on the bill either. The issue seemed to be with Management. The manager on the door clearly did not want to be there. He was complaining to customers about how busy it was, not welcoming at all. I witnessed him have a go at one of the members of bar staff - the bar staff and waiting staff were doing their very best. No doubt they'll get the blame by management - when it was clearly them at fault - either having back-to-back bookings or/and not organising table times. The restaurant looked very presentable and clean. Great place to go for a meal on a normal day, but Mother's Day? Complete and utter shambles. The place clearly needs some new management. It looked like everything was being dealt with badly. Managers should have stopped all bar walk-ins, this would have allowed bar staff to help with bringing food out, the bar area would have been more free for customers to wait for their tables. "Stack it high sell it cheap" is what came to mind. One of the members of staff blamed it on Vintage Inns head office booking lots of people in. Never again. If a manager reads this and responds with some text book reply - please don't. You know what it was like that day. You have to admit it was a shambles.

Waited 2 hours , still no food! When we asked for our refund and to cancel our food we learnt that our order hadn’t even gone to the kitchen still !! Ruined my partners 1st Mother’s Day meal . would not recommend

Came in and was welcomed by Charlotte, her customer service was excellent. Definitely worth it.

More staff. Not organised well enough. Will cut some credit as it was jam packed, and the starters were delicious when they arrived... Eventually. But we had to leave after. Because it took WAY too long to get the main (hour and a half).

Really enjoyed the food but it was very busy and it could have done with a couple more members of staff. We will definitely go back and hopefully they will be better staffed next time.

I’ve been charged £11 for two “americano” coffees and a 0.750 bottle of still water. They say their coffee machine is broken and can only serve Americano coffee. I bought it, thinking is at least filtered coffee. Is not. The waiter brought a half spilled overfilled cup of cheap instant coffee.

30 minutes until first drink. Potatoes could have done with longer, veg bland, pork crackling soft. My espresso didn’t come after 30 minutes so just left. Bill was wrong as prices for food were higher than the menu? They amended and it came back as even more!? So needed to be amended again. Atmosphere and friendliness of the staff redeemed a star.

sunday lunch was great we had to wait a bit but our waitress mia was so lovely about it and really made our sunday enjoyable

⭐⭐⭐⭐⭐ Went for Sunday lunch with my family, and it was absolutely fantastic! From the moment we arrived, Leighann made us feel so welcome and was incredibly friendly and attentive. The food was delicious, the atmosphere was warm and inviting, and the service was top-notch. Everything was cooked to perfection, and we couldn’t have asked for a better dining experience. Highly recommended—we’ll definitely be back!

Lovely meal and attentive service from Charlotte.

Lovely beef burger and nice cocktail.

⭐⭐⭐⭐⭐ Outstanding Experience at The Willy Wicket Went for an evening meal with my girlfriend at The Willy Wicket, and we were absolutely blown away! From the moment we arrived, the service was top-notch. The staff were warm and welcoming, and the atmosphere was perfect for a relaxing meal. The food was hot, fresh, and absolutely delicious—cooked to perfection with great portion sizes. The drinks selection was fantastic, and everything was served promptly and with a smile. A special mention to Leighann, the Assistant Manager, who was truly outstanding! She was so polite, friendly, and incredibly helpful, making sure we had everything we needed throughout our visit. It’s rare to come across such attentive and professional service, and she made our evening even more enjoyable. Highly recommend The Willy Wicket! Five stars all the way, and we’ll definitely be back.

Outstanding Service at The Willy Wicket! I had the pleasure of dining at The Willy Wicket with a party of five, and I must say, the service was absolutely exceptional! From the moment we arrived, we were made to feel welcome and well taken care of. A special mention goes to the assistant manager, Leaghanne, who truly went above and beyond to accommodate our needs. Her attention to detail, warm demeanor, and willingness to ensure everything was perfect made our visit all the more enjoyable. She checked in on us regularly, made excellent recommendations, and handled everything with such professionalism and care. The food was delicious, the atmosphere was cozy and inviting, and the overall experience was one we won’t forget. It’s rare to find such attentive service, and Leaghanne’s dedication truly set this visit apart. If you’re looking for great food and even better service, The Willy Wicket is the place to be! We will definitely be returning soon. ⭐⭐⭐⭐⭐

Absolute joke stood waiting at the bar for 10 minutes with another person also waiting before I was acknowledged. I then asked for a Calypso coffee the person serving didn’t have a clue what it was. When I tried to explain I was given a funny look, they then muttered something about cream and turned their back on me. So I then decided to leave. Under staffed and rude!!!

Fabulous service from Amber. She went out of her way to be helpful and ensure we enjoyed our evening. Thank you.

Nice pub, good value food, good atmosphere

The staff are great but that's all

Had a last minute dinner here mid week. The staff were very attentive including Steph, and the food was delicious. Very good and quick service.

Visited this pub on 19/2/24. Just had a bottle of wine between us. Absolutely fuming to get a parking fine through today for £100. It was pouring with rain when we arrived, didn’t see the signage. Phoned the pub and apparently they cannot get the fine refunded… even though it it their private property, and the company is collecting fines on their behalf. Will NEVER GO BACK.

A group of 17 visited this pub at short notice, despite this staff provided a group of tables for us to sit together. The food arrived in a timely manner and was of a good standard. A big family thank you from us all.

Since the Willy Wicket has reopened after refurbishment we have eaten here a couple of times, our food was lovely but what made the experience very good was the customer service we received from Andrea. In my opinion Andrea ran a very busy restaurant making sure all customers were dealt with promptly and in a friendly manner. Excellent customer service thank you Andrea

Andrea was absolutely amazing. Customer service and treatment was spot on. Rest of the staff were amazing as well. Felt incredibly welcome

Haven’t been for ages. Very poor Sunday lunch. Cold. Sat waiting for cutlery and condiments for 5 minutes. Last came years ago and it was awful. Thought we would give it another go. It was still poor. We won’t be returning.

We live locally but haven't visited recently because of previous disappointing meals. This time, we enjoyed the food but the service was inattentive. It took over 25 minutes just to order drinks, which isn't really acceptable. We'll probably be back but not if particularly hungry or thirsty!

visited with friends 20/2/25 Staff working were wonderful and couldn’t have done more rushing around all lunch time. The food service however was shocking. Over an hour wait time for 5 mains and 1 absolutely tiny chips. Food was mediocre quite bland and for the prices you excpect more and better. Couldn’t complain about the staff service what so ever really doing their best but the food service was awful. Would not revisit. Ludicrous prices as well for what you get and it’s hardly a country pub on a roundabout?

Very nice Sunday roast and great service Vintage inns are consistently good for a chain of pubs .

Attended a birthday party there. Nice food laid on by the pub , good service at the bar. Well decorated and good atmosphere. Haven't had a proper meal there so can't offer an opinion on that.

A great place,with very friendly staff. Amber, the manageress was excellent, all of the staff were polite and professional, a great atmosphere too. Highly recommend.

Lovely food, lovely atmosphere. Only slight niggle is the dining room was a bit chilly.

Lovely atmosphere, friendly and helpful staff and good food. We were at the WW for my mum in law's wake, and they took very good care of us

The service at the Willy wicket was fantastic! The assistant manager, Leighanne, was super friendly and helpful. My friends and I had a great time there. I highly recommend checking it out!

Quiz was great fun thanks cam 😁

Great lunch spoilt by the coffee machine being out of order. Apparently it broke yesterday, I would have thought it should have been fixed as a matter of priority. So no hot drink with the mini puddings.

Not a bad place , quite large . Didn't stop long .

A charming building that has been decorated really well and you can tell that attention to detail hasn’t been missed. The food was really good and the staff were friendly. They had a large selection of ales and spirits. If you’re in the area then stop by. I would recommend booking as most of the tables were reserved.

Amazing food, friendly staff. Would highly recommend. Thank you Leanne

6 of us visited for an evening meal on a Saturday and were incredibly disappointed. The pub itself is really nice and we started with a bottle of wine which was delivered with several dirty glasses which we had to request be changed. We then ordered food from the average looking menu of which several of the dishes weren't available. We then waited over an hour for the food to arrive with no apology or update or even being asked for more drinks! When the food arrived, the salads were warm, one burger was cold and the pizza was luke warm. The other meals were average at best. To finish the night we were presented with a full bill with no apology for the terrible service and poor quality of food......this isn't a cheap place either! I subsequently complained but am still yet to receive a reply. So nice place for a drink but I won't be eating there again which is a shame as I live locally.

Pub recently refurbished, lovely decor and several log fires, good menu choices, Sunday roast very nice quality, friendly service

I went to the Willy Wicket dor lunch on Thursday with friends the food was great and we were served by Andrea and she was amazing nothing was too much trouble will definitely be back soon.

26/1/25 food was absolutely terrible waited an hour all 4 meals stone cold. even the sides stone cold. 4 tables complained and not small groups of people. And they wanted to charge 97.82. Walked out with a bill of 55 was still to much.

A wide menu selection and thet serve all day so anytime dining. Friendly and efficient staff with plenty of warmth inside

Walked in, wasn't greeted until eye contact was made. Seating ares were pretty empty but told to sit in the bar area of which put us of ordering food immediately. Tables still full of drinks from the previous tenants, left after one pint. Potential to be a great pub and eatery but missed the mark this time.

Amazing service from all the team, you could see how busy they were but still went the extra mile to make our visit enjoyable and relaxed l. Leighann and Jack are a credit to your team

Food was good. Service was painfully slow.

Great pub, with amazing food. Always looked after so well by Sophie and the team!

The pub has had a really nice refurbishment. The staff were superb, very accommodating, polite and friendly, even after I popped a couple of logs on the fire. Admittedly, I didn't see the sign that clearly said not to touch the wood. Had some really nice banter with Leighann and Andrea, lovely. Thoroughly recommend, customers do count

very nice atmosphere and food/service was excellent. very quick service.

Really average fare, service was so so, pretty pedestrian meal out.

Told me I can’t order food because there isn’t enough chefs and staff was really feeling the sea bass how can you not serve food as it’s a pub restaurant

Incredibly slow service both at bar and to table. Staff seem to not know what is going on. Food was not bad when it came but boy did it take a long time.

Really nice cozy place for great food and stuff was really kind.

Had a lovely time today, staff so friendly and service at the bar quick . Special nod to Leanne for checking in on our requirements. Will definitely visit again soon!

Fine place for lunch or an evening meal. My chips looked overdone today but they were fine. Don't forget to register your number plate on the way in or you'll get a fine. Nowhere enough accessible parking spaces, lots of people with blue badges come here and not all of them need an accessible bay. If you do, get there early!

Excellent food and service. Andrea was excellent. Everything was spot on. Nothing was too much trouble. It made our evening

The restaurant has just been refurbished and was warm and welcoming on a cold day. Andrea meet us at the door and was friendly, cheerful and funny. We had a lovely table near the open fire and drinks were brought immediately. The light lunch of pate with toast and a fish finger sandwich was very good. Hot where it needed to be, presented well and delicious. Service was fantastic by Andrea and end of meal transactions were handled well.

Andrea was a great host, was an excellence evening. She was really helpful, genuinely great all round. Food was great, service was brilliant. Thanks again Andrea

Great service by Andrea & Charlotte, very nice and personable. Would highly recommend. Well done, look forward to visiting again

We visited for lunch on 8th Jan. As a party of 3 I’m happy to say we all had really nice meals. The pie was very tasty. The fish cakes were nice and the Beef Bourguignon was on the bone and incredibly tender and delicious. Although the prices are high it’s almost the norm now. So if you do want good quality then I suggest a visit.

Jack was amazing, he made the night. He was friendly and professional and I will say that, his bar tending skills were second to none.

Great food. Friendly service. Great ambience. 👍

Went in for lunch today and had an amazing experience the food was great and the service from Andrea was amazing nothing was too much trouble will definitely be back.

Good food. Friendly servers. Would recommend

The food was lovely, nice beer and the staff are very inviting and hrlpful

Food was lovely , thanks Leanne & Team

Great service from leanne , great food and atmosphere

Food great, drinks are great. Leanne was wonderful

Lovely atmosphere, staff were very welcoming and social (Andrea). Definitely recommend for anyone looking for a great pub.

came in for just 1 drink! ended up staying the whole night, great service and atmosphere would recommend

We’ve been coming to this pub for over three years and always enjoyed it, but our last visit was disappointing. The beer tasted off, like it had been poured through dirty pipes. When we mentioned it, the staff wouldn’t check or replace it, so I had to leave the glass on the bar and buy another. Hopefully, this was a one-off, but it left a sour impression—literally and figuratively.

Service was slow, food was lukewarm at best. I sent my food back and it was clearly just chucked in the microwave. Plus, my side salad was 3 lettuce leaves and a slice of tomato. We did get 25% off the bill but we won't be going back to eat. Ok place for a drink. P.S not quite sure what was renovated really?!

Christmas lunch (3 course) for 2. Not cheap, but we have dined here before & now that quality is great. (And Christmas only comes once a year). Liked the names & menu choice on cards on table. Plenty of veg & it was fresh, not frozen, like restaurant that we went to in 2022. Am looking forward to next year.

We thought the the food and drink was great, but after the first course we waited two and a half hours before the main course arrived! I think the usual problem of not enough staff and too many orders , After complaining, we did get a substantial reduction on the bill,

Nothing was great. Everything could have been better. I would give Zero stars if it was an option! - The service was non-existant, we had to ask for our Christmas table to be set, we had to ask for drinks and we had to chase where every single one of our courses were. - It took 3.5 hours to serve us 3 courses, - The food when it came, was beyond poor, 4/7 of our party ordered Hake which came out having been left under a grill for so long to keep warm that it was all entirely overcooked and the sauces had cooked off completely. Also, this was after waiting 2 hours for it to arrive, at which point we were too hungry and tired to ask for it to be re-made…. - There was no accountability for such poor food and service. When complained to the Manager, they just gave a terrible excuse that all our menu choices had disappeared from the system….. they could have asked us and this does not justify the poor food - Having paid over £600 for Christmas Day lunch, this whole experience ruined it.

Came here for Christmas dinner £85 per head.. 6 of us. So disappointed. The food tasted ok but the seving staff were awful. I do understand it sucks to work christmas day ... there weren't enough staff for the amount of customers. 6 of us has paid near enough £500 just for the food and we never want to eat out again

5 of us went for a Christmas meal. It was awful. We waited an hour for our starters which were not particularly good. Then our main meal (we all went for the traditional Christmas Turkey) was really bad. It was cold, the veg was terrible, roast potatoes were the worst I’ve tasted. No pigs in blankets and the tiniest sliver of stuffing. We had a side order of cauliflower cheese, again the worst I’ve ever had, literally no cheese. Worst roast I’ve ever!!! We then had to wait over an hour for our desserts. Would not recommend

12:45pm - Asked for a table for 7 people and high chair was plenty of space. Pub didn’t seem to be too busy or full. Said I could have two tables pushed together at the left of the pub. But couldn’t have any food. Seemed odd to me that they wouldn’t want to make £30 ish a head on food. So we just had drinks. The manager said they had to have the table back in the evening as they had a party coming in. Only an hour later, 1:45 they sent a different member of staff over to ask us to leave as they need the table back for 2pm. Management was hardly professional. They can’t cope with the demand for the size of the pub. Clearly all of the budget was spent on the interior design and not employing staff or staff management.

Well where to start,meal booked for 1pm 23-12-2024 arrived on time and seated ordered drinks from extremely polite young man who also came back to take our orders.starters for 4 and mains were ordered and waited approx 40 minutes for starters waiter came to take dishes away and to apologise and told us the 3 beef and venison pies ordered had now sold out by which time we had been there about 1hour and a half my 3 companions then had to reorder and went for 2 fish and chips and one ribeye steak fish dishes were fine steak was good but chips cold my smoked haddock fishcakes were not Smokey at all and the whole meal was Luke warm and not very appetising our waiter was very apologetic and we told him not to worry as it wasn’t his fault I could have complained but was concerned however as to how much longer we would have to wait as we had now been in the restaurant 3 hours,surely whoever was preparing the food would have known how many pies were left and not left it so late to tell customers,to say we were disappointed is an understatement. The management did take off the price of the 3 meals which is fine and we thank them for that but I have to say it did spoil our pre Christmas meal so it will be a while before we return. Mrs Valerie Newman.

Awful food - most of our food was cold. mash had been microwaved leaving the print of the packaging. Fish batter raw , chicken charcoaled and left to go cold. Would not recommend eating here

Food was terrible, chips came out cold, mash was clearly microwaved from a packet. Chicken skewers were burnt and dry. Waited 50 minutes for this level of food... Only upside was the waitress was nice and friendly and the pub had good decor. Would avoid, other vintage pubs serve the same menu with a far better quality of food.

The music was so good! Amber the singee was amazing definetly recomend this pub

music was amazing tonight! made the evening

There was 6 of us dining & place was very busy. 4 of us very happy with food but the 2 that had Xmas platter said great Turkey but veggies were bit soggy hence 4 stars there. Good portions. Cameron was absolutely amazing giving great service & was extremely polite. Sophie also pleasant & helpful. Will visit again. Hope standard keeps up. Well done!

Visited today for breakfast with santa. The lady at the front desk couldn't find my booking, I explained that I booked over the phone with a man, as she was looking I scrolled through my call list to find the date and time I called as proof I did book. She was very dismissive. Wasn't interested in looking at what i was showing her. I did this so that they can maybe speak to the man who was working that day. She told us we couldn't sit with our friends and we can only sit at a table of four when there was 6 of us. Apparently no spare chairs in the whole pub. After speaking to the manager they moved us with our friends with no problems. Customer service skills lacking. Santa was great! I think he needs a job at the willy wicket.

We had breakfast with Santa and the food was amazing! Delicious breakfasts, great service and a lovely experience for the kids.

Very enjoyable lunchtime meal yesterday 20/12. Very nice atmosphere

Had a fantastic evening at the newly refurbished Willy wicket. The team went above and beyond to make our visit with them just amazing. The bar staff were friendly and welcoming when we entered. We can’t wait to return

Service was awful from one particular member of staff, L, on the bar, which is a shame because the others were nice and pleasant with what little interaction I had with them. I arrived in a good mood, very quickly got put in a foul mood which had a knock on all evening. Food wasn't great either. Good Guinness, but not enough to make me want to come back again.

Lovely pub and food was amazing, staff was so friendly and made us feel welcome, highly recommended