Based on 715 opinions finded in 1 websites
Based on 715 opinions finded in 1 websites
Opinions
Food and staff good. Pub was overcrowded with extra chairs and tables meaning people couldn’t get into the seats of the empty tables as they were blocked by the people sitting behind them. Wetherspoons Southport looked dirty and unkempt, all 3 coffee machines didn’t work. The staff were polite efficient and pleasant and keep the place ticking over. If it wasn’t for them I wouldn’t go again. The owner makes lots of money and is treating his customers poorly . Outside the tables area was littered with stub ends of cigs why is he allowed to keep tables on the grass verges now covid is over?
Pauline M . 2023-05-21
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Good pub, Dirty pub.Staff Poor Service poor and Slow.To much talking behind the bar.Typical ALL Spoons pubs Run by Kids with attitube.Mr Tim Witherspoon needs to get a grip.
Kevin M . 2023-05-10
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It is essential that any premises offering general hospitality (Drinking&Eating) has some form of heating on in the winter months.We visited The Willow Grove and bought drinks and food and sat down.There was no heating on so we ended up putting our outdoor coats on.In future we will not frequent The Willow Grove in the winter months unless there is heating on.We will look for somewhere that wants it's guests to be comfortable and warm when spending money on their premises. Paul & Maureen Southport
Technicpaul . 2022-12-04
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Absolutely perishing, we go here twice a week… won’t be going back anytime soon. Ridiculous that everyone was sat in coats, hats and scarfs
pamcotuk . 2022-12-01
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Absolutley awfull. Freezing cold. No heating. Chips soggy. Dirty filthy disabled toilet. Would never return here again. Staff said heating was broken according to staff. Never again.
Mia D . 2022-11-30
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I love a Weatherspoons and I usually go to this one every week or two. Over time though it has been going downhill. The food is still good for the money but many other aspects are letting it down. The portions have got smaller, less chips with the meals and if you request 12 onion rings you will get 9 or 10 and if you request 6 you will get 5. We really like the onion rings and order them most weeks and it has happened for at least the last five months. They are frequently understaffed meaning that when they are busy you can go upstairs and find dirty plates on every table that doesn’t have customers meaning we have to clear the table ourselves. The ladies toilets are in desperate need of improvement as two doors don’t lock and 5 have seats that need fixing. The staff there are great but they are overworked due to understaffing particularly on a Saturday and in the upstairs area.
Annick K . 2022-10-30
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Just because you have some young people eat at your place doesn't mean you can treat them with contempt. They are paying customers at the end of the day! My daughters and a few friends called in this evening and all ordered a meal. My daughter was brought two of the same meal and obviously told the male member of staff she'd only ordered one (she didn't get his name as he wasn't wearing a badge). He plonked the food down, rolled his eyes and said angrily "you'll have to eat it, I won't be taking it back". This is not how to speak to a paying customer, I don't care how old they are. She paid via the app and double the money was taken. She called me to ask what to do but I've told her we will sort it with the bank. I wish I'd asked her to get his name. He then brought another plate for my daughters friend and he told her the plate was hot (he held it with a towel) as he passed it to her in her hands, how strange! Yes it was too hot but thanks for not putting it on the table! I will be calling head office about this. The whole experience was humiliating for my daughter, she eats out quite a lot and knows how to speak respectfully to people. I know it's only a cheap place to eat but that doesn't mean the quality of customer service should be this bad. If your staff don't want to speak politely maybe they should be doing a job where they don't have to directly speak with paying customers.
shazzybs . 2022-10-22
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Called in to have a meal with a friend and ended up staying a few hours on the excellent cask ales. Very reasonable and food is good, too.
David H . 2022-10-08
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Shout out for Owen (Kitchen Manager) Nothing to much trouble, exceptional service Very accommodating. A credit to the Wetherspoons chain....
SunnyGlossop . 2022-09-29
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Me and my husband live in Southport and I have to say it's the worst weather spoons we have been in we travel all over the UK and most Wetherspoons are lovely this one seems to be full of young kids working in it what don't no how to clean it's filthy
GoPlaces821725 . 2022-09-18
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Bit better then 1 up the road food was lovely ...cleaner and manager came and asked if all ok went bk later for drinks and sat outside very nice
Likeeatingout99 . 2022-09-11
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No where near as good as the other spoons we often frequent. Place need a good clean, more condiments and a better chef I think
MrCarlRay . 2022-09-05
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Had a coffee and sat out side early during the day. Coffee was very nice. Visited the toilet on way out. Floor wet , tissues on floor. Came back at 1.30 for lunch. Opted for the scampi, wasnt too bad, peas not very good tasted very bland. Better half had pizza which was very good. Again visited toilets still in same condition floor wet and tissues on floor. The whole place looks like it could do with a really good clean. Don't think I will eat here again for a while.
N6043LAstevenb . 2022-08-21
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As beer enthusiasts we visit when a specific beer shows on the App. 3 times we have turned up to find completely different beers on and were told 'oh that went 2 days ago". Sloppy management.
thewholetruth9 . 2022-08-15
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Dont go staff not pleasant bouncer power greedy and asked my husband to leave with no explanation Withetspoons further along lovely
heatherk676 . 2022-08-02
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We stop in different Wethies all around the country for drinks because the prices are great. It's better to order via the app -- drinks usually don't take very long at all to arrive, and you can avoid the queues. Today we had food -...
WalkOutside . 2022-07-28
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Usual Wetherspoons so you know what you are getting I would use the App to order because at busy times the queue is horrendous. Also - they could do with a dedicated table cleaner because the old plates and glasses just keep mounting up
bigsimmo . 2022-07-22
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Staff were friendly and obviously are over worked.... but tables dirty and sticky, condiments empty, poor menu availability, most items out of stock or cooking equipment broken! We asked for our table to be cleaned and we were told 'we will try'! Our table was...
jennysX8226EU . 2022-07-19
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My wife and I ordered food at this pub. We both ordered a Southern Fried Chicken wrap. When they arrived we began to eat them and found them to be very dry. We checked and the spicy chipotle mayo had been missed in the wrap....
Steve H . 2022-07-11
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Enjoyed a lovely meal here with my partner nice friendly and helpful staff nice seating areas would definitely recommend this place to friends and family
SharonCraigSmith . 2022-07-10
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The management of this Wetherspoons should be ashamed of the attitude and actions of some of their employees during my woeful experience during my last visits. I do not appreciate having my order of a packet of peanuts being thrown down the bar at me,...
watson-marsh-uk . 2022-07-07
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I live in Southport and I feel I have to say that this is the worst Wetherspoons I have been in. The queues for the bar are hideous. The staff don't seem to care whether you get served or not. They are so slow and...
O3090LEkeitha . 2022-05-15
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Called into the willow grove on the off chance and so glad we did had the gammon and the chicken melt apple crumble to follow and drinks were very reasonably priced staff were courteous and efficient place was very clean.
K9431TProberts . 2022-04-11
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The Mrs and I always look out for the local ‘Spoons when we visit a new place, and this was no exception. Not sure we will be rushing back though! We visited a couple of times for our sins, at different time over the weekend,...
DirtyDoggRacing . 2022-03-26
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My wife and I along with another couple visited the William Grove for a afternoon tipple. A friend who was with us (Jonesy) appeared very experienced in using the Wetherspoons ordering app, although after he had ordered our drinks and after waiting awhile for our...
mrm754 . 2022-03-23
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Fridges have all been broken for weeks all the bottles of wine are warm when being served, food full of grease , and the staff that served us was rude and condescending towards us. We will be using the other Weatherspoons in future.
Cookieshome . 2022-03-12
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I really like this place the value for money is amazing . Fish and chips and a cider for under a tenner . But the wait at the bar is terrible to be served. The Manageress could see the long que and chose to ignore...
D6800PTjoannec . 2022-03-08
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Bring your own cup for free coffee. Previously visited here and saw a person use another customer’s cup to help himself to coffee. Today a person with a Costa paper cup helped himself. A member of staff told us it was no big deal if...
S7055IZchristinet . 2022-01-26
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Ordered food and drinks to table. Second order came before first by about 15 minutes. Then when my meal came it had bacon added but I had order a vegetarian option! Good job my friend noticed on hers before I’d bitten into mine. Food was...
samlockwood1 . 2022-01-23
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Called in for lunch just before noon. There's a hand sanitiser at the entrance which was empty and clearly not been attended to that day. Sat down at the table which was far from clean and had empties from the past occupants. Went to the...
UKcritic . 2022-01-13
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Food was cold staff no idea never ever ever again a dirty place toilets upstairs disgusting ‽?,,,,,,,, . . Can't justify saying anymore....
marvin17 . 2022-01-06
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Had a bite to eat no issues, usual spoons fayre. Ordered on app food and drink came in reasonable time. Next time i ordered staff walked passed the with my drink then back to bar ehen i asked the same memer of staff clsimed there...
fellvie . 2021-11-29
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Whilst out shopping we called for lunch as this Weatherspoons is situated in the middle of town The pub was very busy but a table in the window soon became available but was covered in used glasses and cups, the previous occupants said the table...
itsyumyum . 2021-11-08
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Called in for some lunch during a visit to Southport on Friday 1st October. Ordered chicken burger with salad and mixed grill. The meat was grisly the egg was like rubber and cold. The only salad on the burger was a tiny bit of lettuce....
Frankiemc123 . 2021-10-06
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Just called in for a quick bite to eat service was good prompt had doombar pie this just ok had better had worse but prices are still decent
todareistodo . 2021-10-04
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We visited while we wer exploring the local area, we also thought that this place was run to a good standard, the toilets 🚻were very clean, the prices reasonable the staff friendly enough,worth a visit when in the area.
M7729KAmichaelo . 2021-10-04
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Went to weatherspoons today and after waiting to be served they got my order wrong by the time I got served again the food was warm at best they then offered to reheat the food with the missing cheese do they think it's acceptable to...
D7964WPseang . 2021-09-28
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Long wait for drinks and when chased up they finally came but the ice was pea size so they obviously had been stood.. Food choices not available so ordered alternative one being a pizza. Came raw in middle and underside. They took back to kitchen...
Triture . 2021-09-23
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Centrally positioned with an entrance on Neville Street and on Lord Street, overlooking the obelisk monument and outdoor seating on Lord Street. Quite a sizeable pub with seating on ground level and toilets upstairs. As usual most of the seating is uncomfortable, with the bench...
holidaymanWashington . 2021-09-18
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Went in here last night for some food and drink. Ordered on App drinks and food arrived promptly. Husband had fish and chips and he said it was the best bit of fish he had eaten in ages! Chips were lovely and I am fussy...
chris69kidderminster . 2021-09-17
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Extremely disappointed, ordered a beer on the app, took screenshot of order ref because it gives you a time of your order then. Waited 41 mins?? Eventually went in to ask management where is my drink, young management looked at my picture on my phone,...
moshebeni . 2021-09-17
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Qued up to order,2 sirloin steaks.Sorry no steak.Back to table to see what partner would like as an alternative. Fish and chips .Quedgeley up again. Sorry no fish. This was only 6.oclock in the evening on a Monday night. Left to eat elsewhere. Wouldnt recommend...
malcolms369 . 2021-09-15
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Went to Southport for five days last month. Got off the train and I was too early for check in at the hotel so I called in The Willow Grove. Ordered a beer through the Wetherspoons app. 16 minutes later the beer arrived. Ordered a...
Malcolm0001 . 2021-09-14
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After booking a hotel in Southport I searched for the nearest Spoons and it was this one. After reading recent reviews we were mortified but thought we'd still give it a go and very glad that we did. Made two visits and all good. Very...
C1863DRjohnt . 2021-09-11
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Ordered food as we were to tired to walk anywhere else and the lad dropped tartare sauce all over the floor and up the leg of the person I was with, he took a while to sort it and I had to tell him the...
ALittleJourney . 2021-09-08
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Visited here twice during the past month. The quality of food isn’t great, even for a Wetherspoons...cold, dry. . Dirty cutlery and glasses.....and please try to avoid using the toilets ladies, they are disgusting! I found staff members to be pleasant each time I visited...
Kathleen1171 . 2021-08-30
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Staff were beyond rude, drinking behind the bar and laughing at customers who were complaining about service. We ordered via the app for table service but ended up fetching them ourselves from the bar. The place was filthy, food and drinks left everywhere. Toilets absolute...
jennifermO5335KG . 2021-08-27
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This place is absolutely disgusting- someone was sick in one of the booths which was not cordoned off- any one could have sat down as it was not visible. The hot drinks were severely limited as there was no coffee in the machine and when...
Dansmith1995 . 2021-08-12
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Central location, cheap drinks, quick service via app. Fairly busy on a late Saturday afternoon but the place lacked atmosphere. Go to the other Spoons a few minutes walk away - Sir Henry Segrave - for a much better atmosphere.
aratelli . 2021-08-11
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The classic burger meals and the childs large meals served to us was terrible the burger patties was dry,overcooked, chips were the same over cooked in old oil,childs fish meal was the same,the meals were left uneaten.Drunk fell in doorway blood dripping from him.Not a...
wontbeback2019 . 2021-08-04
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Me and ma wife are both in our 80s and have no idea how to use apps. We live in Manchester and frequently have a day trip to Southport, on our last trip we entered this Wetherspoons, found a table and called a waiter over...
jasperManchester . 2021-07-22
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Decided to go for Lunch with my husband . We sat outside on table 504 . Ordered on the app and waited 35 minutes for our drinks , one drink came and the other one didn’t and I had to go in to get it...
Marie F . 2021-07-17
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Good location on the main shopping street in Southport. It was busy when we arrived but there were a number of free tables. Ordered via the app. They had no steaks available unfortunately. The food and drinks arrived promptly. No issues. Standard “Spoons” food. Chips...
Sandancer77 . 2021-07-07
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All 3 of coffee machines broken down. Staff thought it was funny. Staff not concerned 20 minutes waiting no point waiting anymore. Poor service all round.
James H . 2021-07-07
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Typical Wetherspoons. Cheap drinks and food. I had to explain to the waiter which glasses to use for drinks. A bit more training would help service
Crawford21 . 2021-06-30
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I find it. disgraceful how protocols aren’t being followed . And the food is so unedible especially when you have to wait a hour for frozen , microwaved food .
C7107TFmickm . 2021-06-22
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Where do I start? No hand sanitizer when you go in to the pub and definitely no enforcement of the track and trace. Having a person stationed at the doors would have been well worth it for the amount of customers ignoring the signs to...
famous_4 . 2021-06-21
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Service terrible. Plenty of staff but no organisation most seemed to wandering round doing very little and looking miserable. The table service was awful after eventually getting staffs attention and ordering drinks we waited ages we could see our drinks on bar, after 10 mins...
denisepP4188OX . 2021-06-17
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It was really good here on a very busy day in the sun. We sat outside as there were lots of tables and chairs. The staff were friendly and as I went inside it was an amazing pub and would certainly come here again if...
Eunice38 . 2021-06-07
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We ordered food... Then after we had paid a member of staff named Laura came to our table and refused to serve food to our table and also refused to offer us a refund... I then went to another member of staff to complain and...
F2244CQtomb . 2021-05-20
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I run a pub myself and can take my hat off to your staff both doors being controlled. Track and trace, all rules followed by government guidelines. Staff all in PPE. I ate here and had a few drinks. Yes there is a little wait for a drink but you can see the staff are running around and doing there best. Thank you for my visit. I had a great time!! People just need to understand we are in the hardest industry for people to comply. There is a degree of common sense we have to hope our customers have.
Foodienorthwest85 . 2020-09-26
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Dirty table, even dirtier cutlery (hardly ideal in the current Covid climate) and stone cold breakfast. Full house for being spectacularly poor. You don't expect much from Weatherspoons but this didn't meet even the most basic expectations.
BlairK77 . 2020-09-20
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Absolutely no regard for social distancing tables not cleaned no track and trace forms really poor refused to eat there staff haven't a clue about hygiene
U1746LHrogerh . 2020-09-18
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Staff at the waterfront, were some of the most friendly I've had waiting on us..... Prompt, efficient, ambient, all round excellent staff, kitchen, waitress, front of house... All were as tenacious as the other... Food was lovely, drinks served as soon as ordered... I would definitely recommend the evening meal in the waterfront X
janecY9082NB . 2020-09-14
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We visited with our Granddaughters and went upstairs as the ambience downstairs was not suitable for children. Surroundings upstairs are comfortable. We ordered our food which was of decidedly average quality, the waitress forgot to bring the spare plate and cutlery for our youngest so she had to eat off my plate. I took her to the ladies where we were confronted by 2 staff trying to evict a drink woman and man from a toilet cubicle. It was only 5pm! Quite a scary experience and I would have hoped for at least an explanation or apology from staff but none was forthcoming. Needless to say we didn't go back..
Pollybilly57 . 2020-09-06
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We have been in self isolation since March and decided to have a few days away for a break.called in Saturday lunch time. The pub was so busy.thesanitizers were empty, table filthy asked to have it cleaned but told it already had been kids running around everywhere and no social distancing at all.decided against having any food as it didn't feel safe. Think they really need to get their act together seems like they are more bothered about keeping the money rolling in and not looking after people safety.
lorifromlancs . 2020-09-06
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Really need to address the management. Not allowing 2 at the bar from the same party yes I agree but it seems there is one rule for one party and another rule for the others. This particular manager really takes his role seriously as the 'Hitler' of the pub. No excuse for rudeness especially at any time especially from management.
nickynoo1984 . 2020-08-31
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I sat outside with my dog. Everyone around was happy for me to sit with my dog and there was no signs on the table to say dogs not allowed apart from the assistance dog only sign as you go into the pub itself. Ordered our food and drinks to then be abruptly told we could not sit there. When we asked about signage he stated there was a sign on the table and pointed to a sticker which had the track and trace stuck over it so it wasn’t readable. I asked for a refund to then be informed i have to wait three working days for it. No apology for the lack of signs or inconvenience. I wouldn’t be so annoyed with them if they were consistent but they told me to leave and left two families sat with their dogs in the same area so clearly its when they feel like it! Will not be going back due to the rudeness and abrupt manner and also the clear discrimination against me when others were clearly permitted to stay.
619ashj . 2020-08-29
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My twin brother Stephen and I jumped the train down to Southport to visit some of the great pubs to be found in this seaside resort and one of the first pubs we visited was The Willow Grove Pub,a really good Wetherspoon pub.This is your type Wetherspoon pub ,the main room is dominated by a solid wood serving bar, great decor and furnishings and plenty of seating options spread throughout this two floored pub both inside and outside looking out onto the busy and bustling pub.We were here on a Friday afternoon, greeted warmly by a very pleasant member of the staff, we gave our details of name, phone number or email address to assist with the governments track and trace system and then sanitised our hands and claimed ourselves an alcove ,we ordered a pepperoni pizza and as part of the meal deal we were entitlement to a beer each ,we chose Devils Backbone Brewing Co ipa, these were served in excellent condition, we just kicked back and chilled out and took in the great pub we were in. My beer was excellent, a rich ,well balanced ipa bursting with taste, while sipping our beers our pizza meals arrived and what a treat. My pizza was really good, a lovely light crust,a more than generous topping, beautifully seasoned and served steaming hot ,coupled with our beers made for a great dining experience. We really enjoyed our pizza and beers in here before we moved on and as on every other visit to here we had a great time. The Willow Grove Pub is easy to locate along Lord Street. Opening hours are;Monday to Sunday, 8am till Midnight. A great pub,well worth a visit if you're in the area.
293neilk . 2020-08-28
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Things worked out very nicely at the Willow Grove on a lovely summers day......the food and drinks were excellent, the staff were perfect in every way - which is how it should be......this is my first time in Southport and I enjoyed every minute of it.Ih you are in the area make a beeline for this place.
Gunslinger_46 . 2020-08-28
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We came here for some food around 6pm on the Saturday afternoon. We managed to get a seat upstairs after a lovely over worked lass rang up stairs to check the availability. We got seated and after looking around how busy it was we decided on a drink only visit. The place was busy. Kids running around and a group of foul mouthed drunk lads in the corner so which we ordered our drink on the app which we waited 20minutes for which we then found on request it had gone to the wrong table as apparently i had ordered it wrong. There was one poor lass running up and down the stairs with drinks,so clearly under staffed for the amount of people dining and drinking. None of the tables were social distanced or blocked off. Personally we were glad to get out of there. Clearly Covid rules don't apply here
escort789 . 2020-08-23
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came for a dring the day they reopened and felt quiet safe we were greated and asked to give name and tel number and use the sanitiser, but now as things have settled down no one is making sure that you fill in the forms or go onto the app tables are left piled with unfinished food and drinks inside and out, you have to ask for a table to be cleared or cleaned, some just wipe over with a cloth others do use a spray from time to time. Smoking is not being kept in check outside. The owbers need to do better training and employ more staff to cope with the extra work load staff have to do so for those staff that are doing it well done but the company needs to get their training and resorces better
thewarwick . 2020-08-20
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We called into The Willow Grove at lunch time and were able to sit outside. I was a bit disappointed to see that no one was overseeing the signing into the track and trace, however I was pleased to see social distancing was in place whilst in the serving queue.We had wanted to order a veggie breakfast but it was a tad too late and were advised to order the veggie brunch instead. The food duly arrived and, do you know what, it was average. The fried eggs, the beans and the sausages were clearly left over from breakfast and had been hanging around for quite some time, with the eggs in particular looking cracked and dry. On a positive the chips were good, as was the coffee.I didn’t finish my meal. The food was cheap, but if you’re looking to enjoy your food go elsewhere.
Kath M . 2020-08-20
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The Willow Grove On Lord Street Is A Good Wetherspoons Pub That Has A Well Priced Food And Drinks Menu.Spread Over A Few Floors'This Is A Substantial Wetherspoons Pub With Interesting Features Throughout The Two Floors And Superb Seating Areas Throughout The Whole Pubs Interior.A Pub That Is Always Busy And When We Visited It Was Fairly Busy But We Got A Table And After We Gave Our Track And Trace Details We Ordered Our Meals.When Here We Had A Pepperoni Pizza And A Devil's Backbone Brewing Company American IPA Each'The Meal And Craft Ales Were Superb And Well Priced As All Wetherspoons Pub Are.I Like This Wetherspoons Pub As It Has A Good Atmosphere And The Menu Is Well Priced And Would Most Definitely Come Back To Here On My Next Trip To Southport.A Very Easy Pub To Locate From Southport Train Station Walk To Lord Street And Turn Right Its A Minute Walk.(This Is My First Review The Wetherspoons Willow Grove).Opening Hours. Monday-Sunday-08.00-00.00.
StephenKelly88 . 2020-08-20
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A good Wetherspoons experience overall. we always enjoy visiting when we have a trip out to Southport. Staff are always busy and efficient,food service speedy and well presented. Special mention of Helen who works on the bar, Her customer service is excellent and she is cheerful and helpful to other staff members.She ensure a good atmosphere and a nice welcome for customers.
valerie b . 2020-08-18
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Hand sanitiser was empty at the front door so nobody was using it. Two Lagers had run out. Coffee machine wasnt working (both of them) so had to ask as we had paid for the cups already at the bar. Staff not that friendly and seemed fed up. we had one drink and left as nobody liked the place.
IAN B . 2020-08-17
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I visited on my weekend break in southport,considering all the new rules with the covid 19 that should be in place, I was shocked to find the cleanliness worse then ever, over a 2 day period there was no hand soap in that time, toilets where filthy and not to mention the tables, actually had to clean it myself,and still came home with green elbows off the tables
MrsT4ylor . 2020-08-17
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We called in Willow Grove southport on Sunday 9/8/20, first of all on arrival empty sanitiser machine was empty.The bar was busy with no social distances at all, everyone was wanting to be served at the bar.Required to go to the ladies toilets, people passing on stairs not even bothering to keep their distance or respect others.Arrived almost to toilets when men coming out of their toilets was not even looking before bumping in people.No tables being cleaned when people left, children running riot all over the place.this is a no no place for keeping safe, needs inspecting as soon as possible as this place could cause a spike in SouthportWe left
Hogette258 . 2020-08-13
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Tonight we went to this weatherspoons my partner waited about half hour to be served to be told we couldn't order for half an hour so my partner said can we pay now and wait as didn't understand the bar staff said no come back and order so we walked to the other weatherspoons which seemed busier and were welcomed in told were to sit the tables went clean but we understand that so moved the stuff saw staff cloth and spray so cleaned myself not a problem to me at all as my child may have smashed something anyway food was good there fast service considering and enjoy ur evening as we left so thanks I understand it must be hard with the half price offers but we my partner wish he would of been told instead of waiting all this time thanks
Sharon B . 2020-08-10
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Took ages too somewhere that did Baked Potatos, finally, The Willow Grove, got table outside, very busy, order on the app, drink arrived within 2 minutes, meal was less than 10 minute wait, I also order a extra side salad, £1.50, and extra tuna 85p, I absolutely devoured the meal, felt really full, and at £7.05 all in, great value..highly recommend. see picture.
Andy S . 2020-08-06
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They were extremely rude and were terrible with there table service. Overall a poor experience with terrible customer skills. WOULD NOT RECOMMEND
696chloes . 2020-07-22
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Went last Monday, no John smiths no fish and chips, table was dirty, Nobody when we walked in asked for our name and phone number . People sat down on next table and had to clear the table themselves. Never ever go there again . Not good enough standards In today’s world.
H3086OCwilliamm . 2020-07-17
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Very nice pub, very clean, nice to see staff sticking to covid rules, had lovely burger very tasty and filling, only snag was people sat outside with Dogs, which dogs arnt allowed, best idea would put a sticker on table No Dogs, staff did tell them, but only when they had a drink, .
diver1954 . 2020-07-12
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Saw this pub whilst walking with my wife, 15 year old son and pet dog. Four tables laid outside on the public pathway. No barriers segregating the tables from the pedestrians walking by. Sat down for lunch ordered on the app and no table numbers so put table one and told the wife that I would tell them inside. We were by exit doors for COVID-19 but regulars were coming out for a fag and then walking back in the exits. Went in and stopped a young waiter to advise over the table number order. He was very surly and just said you should have come in and ask. He stood right by me not adhering to 1m plus ruling. He then came outside and had a go about the dog being there as apparently Wetherspoons have a zero dog policy. I asked where the signage was he couldn’t show any. I used a technicality that my dog was lying down on the public pedestrian area, to which he replied we pay for this area. Again though no barriers defining this statement. Arcades in the town and cafes and shops much better service and Covid-19 procedures.
googey c . 2020-07-06
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Came today with my girlfriend ordered on the app two meals with two drinks the food came promptly my food was cold my girlfriends was find our drinks didn't come until half way through our meal I asked for salt and sauce was told that I couldnt have any for my burger and chip so ended up leaving my food will never eat in the place again !!!!
scottmR1778UY . 2020-07-05
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The staff are friendly and helpful. The place is a dump but the food is really good. The cost is amazing value for money. I think they need more staff and plates are left on tables for hours. We have eaten here lots and will definitely return.
Mrs J . 2020-03-14
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Ordered on the app and messed my order up (meat instead of vegetarian) totally my fault but they changed my meal for me without a fuss . I always use this wetherspoons and never bother with the other one because the staff and surroundings are much better .
ANDYuk07 . 2020-03-08
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As a southport resident this place is normally good service, but the last 3-4 times have been shocking, what the hell has been going on with this place recently? Drinks turning up 20 - 30 mins (even when it’s NOT busy) and staff don’t seem to care only had ONE apology of one of the staff members the other night. My girlfriend went with our friend yesterday (6th March) first orders came out wrong at 12:25 and then had to wait 45 mins for a replacement burger which isn’t really on. This needs sorting used to be a good place to go, such a shame
egjd13 . 2020-03-07
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Came here with my daughter for breakfast, and while it was very busy, the three people mentioned above were friendly and welcoming under pressure (Liam's first day,a credit to you). The vegetarian I had was really good value, daughter's veggie wrap lovely. Would recommend.
sharontN9014JD . 2020-03-07
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Was only intending on having drinks here during the afternoon but after the conference centre had a power cut in the evening, our meal and do was cancelled so we came back in for food. It was very busy but nothing to complain about, the food was nice and drinks were good, I’m sure we will be back next time my husbands company have their annual do
36charlottec . 2020-02-24
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Wetherspoons are very much the muchness. We visited both Wetherspoons in Southport and this was definitely the better of them.Staff were very friendly, place was quite clean and clientele appeared to be slightly better than The Henry Segrave.Would return to this one next time
Liam M . 2020-02-23
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We thought we may struggle due to the late hour but a very friendly door supervisor outside Willow Grove invited us to eat there, so we did! 10.15 pm on a Saturday night and our food was served within 20 minutes of ordering. 4 good main courses and a bottle of wine for £40, no complaints whatsoever.Recommended
Stephen G . 2020-02-10
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Called in for coffees and were served fairly quickly. Downstairs was very busy so had to go upstairs to find a table. There were a few but they had not been cleared and were full of plates and glasses. They were still there when we left. Apart from that the experience is typical Wetherspoons, good value and you know what you are getting,
2010mustang . 2020-01-23
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Not too bad food although not particularly hot. More concerned about the homeless person who picked up a used cup and then helped himself to coffee. Staff served us twice but didn’t remove used glasses.
S7055IZchristinet . 2020-01-19
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Staff wasnt very friendly, both coffee machines broke but where fixed very quick. Breakfast was same as usual. Not very clean. Staff where more interested in sorting their own breakfasts out. They did seem like they done quite a lot for the community in there and had a nice fire too
L7008NKphil . 2020-01-16
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A large busy pub, but we had a party of 8 all meals were cooked to perfection, came out very quickly and extremely reasonably priced ! Excellent
itsyumyum . 2020-01-02
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Called in for lunch today, very disappointed. My wife and I use weather spoon pubs a lot all round the north west on our travels but I have to say this is a bad one. The wait for food was half an hour, when the food came my wife’s steak pudding looked and tasted like it had been reheated several times and the chips were tepid. My sausages were hot but the chips eggs and beans were cold, obviously they had been left out whilst the sausages were being cooked.
christE2063LP . 2019-12-30
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This is a Weathespoons Pub/Restaurant and certainly served us a good meal. We used this place on a Saturday evening after the Southport Air Show, so it was quite crowded but the service was very good and the food was excellent.
Arthur W . 2019-12-17
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Staff very cheerful and friendly drinks cheap. We called in everyday after Xmas shopping few days in Southport.
Catherine B . 2019-12-10
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Reasonable traditional breakfast the client I was with had porridge unfortunately it was as dry as a camels axx. He ate it thought. Had two refill coffees. In future a bit of milk in the porridge to stop it resembling brick mortar would enhance the experience.
Archiehopkins . 2019-12-03
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116 Opinions
Perfect place for a bite to eat after a busy, we went very last minute, the staff are always super friendly, the food is delicious, and affordable. I recommend this place to anyone who fancies a bite to eat in Waterloo.
110 Opinions
Food was really poor quality, no flavour, all frozen nasty cheap stuff. Left most of mine it was that bad. Shame as this place used to be packed out. On a positive - friendly staff behind the bar, chatty and sincere.
44 Opinions
We went on Saturday night with family. We had been to another local establishment before hand but left because of extremely loud music. We went to this Bar & we where made very welcome. It's so relaxed just what you want when your out for a catch up with family. We will be returning very soon. They could only be 1 improvement they could make it would be please stock white rum.
52 Opinions
My partner ordered a curry...waited half an hour...when it arrived it was cold ...absolutely shocking ...chicken undercooked and white...came in to offer a local pub support ....never again !!!
2639 Opinions
Lovely evening meal before our cinema visit, staff attentive and helpful. Kim helped with describing the meals, nothing too much trouble. Genuine, smily and customer focused. Will definitely be visiting again soon.