The White Rock Hotel & Terrace Cafe-Bar in Hastings

Spent a night in the White Rock. The bed was really comfortable and the room was spacious. Lovely view. There were cookies and tea bags coffee sachets and hot chocolate - and two bottles of water. Very friendly staff. I was impressed and would stay again.

Just popped in for a drink on the verandah. Great spot in the sun.

Perfect location, massive rooms and super dog-friendly.

I WILL NEVER STAY AT THIS HOTEL AGAIN!! had an issue with the housekeeping so reported a complaint to the manager. 2 managers happened to storm into my room at 8pm, saw there was clearly an issue & the first thing they said was “well im concerned your eating in our rooms”. WOW! so rather than acknowledging the problem & apologising, you’d rather defend yourself & throw the blame on a guest who has spent quite a bit of money at your hotel. lifted my things from my bed while i was in the bed, then stormed out whispering..extremely unprofessional! walked past the manager as i was leaving the hotel & was given a very dirty look & a shrug of the shoulders? how do these 12 year old adults become managers?! when approached again i was again told that the issue was my problem. they also have a policy to not change the bedding ect when it is purely stained..what else are they not servicing in these rooms? the light shades are full of dust! dont make the same mistake i have this hotel is not worth you opening your wallet for!

Came here last year and couldn't praise it enough recommended it to everyone..... what a difference 12onths makes ! Stopped for lunch. Not so good anymore. The Stilton ans Broccoli soup was hald the amount and tadted tinned. The bread which was crusty bloomer before hand been replaced with cheap sandwich loaf, and dry all around the edges ! Same with the fisherman's platter..... ok at best. Staff are still pleasant though and helpfully.... Can recommend any more though ! 😢

Quite comfortable. Meals are fine but not outstanding. Room has some noise from adjacent passenger lift.

Hotel, meeting rooms, bar and restaurant all very good

Such a shame to score so negatively on this - could have been a lovely breakfast today if the member of staff 'looking after the restaurant' had actually wanted to be there. it was apparent to us from arrival when she failed to so much as turn around let alone acknowledge us with a. pleasant 'good morning' - first rule of hospitality surely is to be hospitable. The tables were a mess, nothing tidied away and rubbish on the floor - weren't sure where to sit - so just found the only table vaguely ready for a customer. Breakfast itself was fine - nice in fact - just the experience soured by a lack of pleasant professionalism. I did go to the hotel reception on leaving to see if I could get the Managers details as I assumed they would like the feedback, but despite ringing the bell, nobody came to attend the desk. Shame, as such an iconic building in a lovely location - but unfortunately there was no sparkle here on this occasion. We were not guests and simply went today for a special breakfast as they advertise the restaurant as open to non residents.

I very much enjoyed my stay there. Lovely hotel, good location, great service and warm and welcoming reception team. I liked the large bathroom, light bedroom and comfortable bed. I was not crazy about the pillows and their room service menu could have done with a soup, a burger option and maybe fish pie…it was mostly sandwiches and salads! Nice copious scrambled eggs on toast…I had a really lovely stay there! Breakfast menu named after their staff which is a lovely touch! One negative: poor wifi from the rooms!

Just had a lovely lunch, really enjoyed their fish platter which had the option of gluten free bread, perfect.

Hermione our server was most attentive and very polite. Food was great. Couldn't have asked for better,

My husband and I went to the bar for a couple of drinks, we were sitting outside and a wasp got in hia beer, he went back to the bar to get it changed and the bartender gave him the same amount of beer he had had left, she even measured it... we undertand that it might not be their fault, however, that just showed poor customer service. Besidea that, I had a house white wine and ot did not taste good, very weak.

Avoid!! Let me say this first. If you're happy to wait 15 minutes to get a drink, then the view you get whilst drinking is really quite superb and with that goes all the positives I have to say about the White Rock. **As you're guided up the ever narrowing staircases upon arrival, the hallways you encounter on each floor look like scenes from the Shining. I asked the night porter "is this building is listed?" and he said "It should be!" The room: Incredibly loud. When someone walked past in the hallway the noises were deafening and sounded as if they were coming from all directions. The bed slanted and was all extremely uncomfortable. Thankfully the heat in the room was enough to distract me from the uncomfortable bed. The shower was okay to be fair. The Service: The bar staff are dithering and when it gets busy the 3 staff they have seem to magically turn into 1 member of staff as the other 2 go out back and on their phones. When i was eventually served the service was adequate. We were booked in for 2 nights at £99 per night and after the first night we decided to check-out. When checking out i wasn't even asked why I was leaving a night early. My guess, they have people check out early all the time and they're just used to it.

Good hotel great location, breakfast was OK first morning but only warm not hot ,second morning poached eggs over cooked and toast soggy and wet as eggs not drained properly so had to ask for fresh .

Rude staff and very unwelcoming pressuring the BRIDE on her wedding day to evacuate room at 2pm not even asking nicely. “WE NEED THE ROOM NOW!” ?! What a service eh? Given that late check out was paid for. No consideration at all. Never experienced this in any other cheap hotels. Unbelievable

We have been going to the White rock for twenty years, we normally go for breakfast on Sunday morning and for an early dinner sometime in the week. We have become increasingly disappointed. The place desperately needs maintenance, and is dirty, some of the cobwebs in the bar have become old friends! The staff are a mixed bunch. They mean well but are poorly trained and led, the owner on a Sunday morning often wanders into the restaurant stands around eating a bowl of cereal, however busy the staff are he never lifts a finger. We finally had enough a couple of weeks ago only three tables full in the restaurant and the staff just wandering about. It took ages for the breakfast to come, we had to chase them up twice, they forgot my wife's order and the toast was stone cold, my beans had a skin on them where they had sat on the ' pass' for so long, the plate was swimming in water from the undrained poached egg , We asked to see the owner (they don't bother to have a restaurant manager/supervisor), we did get a refund but her attitude was it wasn't her fault - couldn't get staff - sacked the chef - etc. She said if we didn't like it don't come back! This place has gone so down hill! A few months ago they even changed the sauces to a really cheap tasting one. So we take our own bottle of HP. We won't be going back until they clean the place and get their act together

Terribly long wait for service only one person serving at the coffee bar . Needs attention.

Looking tired needs a refurb or a lick of paint at best

The owner called lorrence!,asked me and my partner to leave as the first night was 👍 (£700) for 5 nights)well :very smelly(down pipe issues)soon the morning I spoke to him and he gave me a £20 refund (absolutely terrible)my partner was very upset 😡 and so was I?.we were packing up to move to another hotel and really ruined our 5 night well deserved break. Before leaving I had to pop out, when I returned from town 2 my disgust he allowed my alcoholic wife's to get very drunk and then let her stay but told me that I had to make other plans!!!!!.I knocked on the door and he said that he'd been told that I was violent?.I ended in hospital because I couldn't get my medication I.e insulin, I was also celebrating my 54th birthday on the streets now..end up with me getting arrested for calling for my partner and I've just broken my ankle so badly I needed 21 pieces of metal

The lady just heard my arabic accent and hung up... 😅 I was even gonna buy the best room they had damn... anyways today will be my first time travelling overseas im 19 and this is the first impression i get damn im now insanely scared literally i didn't go to the country yet and got someone racist

We would recommend this hotel. It was situated next to the western end of Hastings town centre which made it a nice stroll all the way to the old town. The hotel had everything we needed and was a welcoming place to stay at the end of a busy day. We loved the access to Netflix on our TV, the option to have plates and cutlery provided so you can have takeaways in your room, the permanently open bar and terrace. Dog friendly too.

Lovely hotel. Had coffee there

Sheets and bathroom towels nice and clean. Bedroom and bathroom were very clean. Plenty of sockets in bedroom and well spaced apart. Powerful spacious shower…just the thing to wake you up in the mornings bed was so so comfortable and for me that sufferers with a crumbling spine it was heaven itself. The hotel is very tired. Rooms are on the drab side. Carpet tiles in bedroom need replacing as they are lifting. The tea and coffee facilities were poor and not replenished. Got supplies from foyer. The staff working the bar were totally uninterested in serving. One in particular girl looked so unkempt with her loose hair that looked like it hadn’t seen a brush or comb in weeks, chipped black nail varnished bitten nails and no smile or welcome. Had to wait along with a couple of other guests to be acknowledged as 3 of the staff were finishing their conversation, then you be greeted with a “yes what do you want”? Lemonade pump giving out soda then bar not having back up bottles…we shouldn’t rely on machines! Hotel menu unappetising to read was just a copied piece of well worn & torn paper shoved between a loose band in a folder. Will admit that the food served ( not at breakfast ) was cooked lovely and was hot unlike the breakfasts which were luke warm! And swimming in water…see photo And coffee was burnt. Toast came out of the kitchen a good while after food delivered. Lounge chairs very dated and drab. Television in room volume kept going up and down on its own. Good picture though and plenty of channels to watch.

I had lunch there and found it to be very tasty. The staff were friendly and efficient. The prices are extremely competitive.

Very nice place close to the beach and good prices

Tried the cafe as non residents for English breakfast was nice however it tasted little greasy The big english breakfast comes with 2 eggs, 2 sausages and 2 beacon, baked beans , 2 toasts , juice and coffee the coffee tasted good The view is great , worth the money if was for the view only

Called in for a drink. Bar staff was new and very poorly trained, couldn't find the glasses, didn't know how to use the till and then after a long wait for the drinks charged over £10 for half a beer and small glass of wine.

An old, but lovely hotel. Friendly owners & staff. My room was spacious and my bed was comfortable. Could have done with a few more coat hangers, but everything else was fine. The breakfasts were delicious. The cafe/bar was a reasonable area to eat & drink, if a bit short staffed at busy times & some staff members were very slow to offer to serve me. The sun terrace is a delightful place to sit in the sun & enjoy a drink & a chat with friends. It also occupies an enviable position on the seafront right near the pier. I even had a pigeon who visited me most days, he'd sit on the window ledge, outside my room, looking at me for a while & then fly off. lol! I must also just mention that I think it was HIGHLY UNPROFESSIONAL of the owner's wife to shout at & belittle him in front of staff & customers in the cafe/bar one day. I was shocked & horrified at what I heard & saw!

Great place to park the bike, sit and relax in the sun and watch the world go by! Friendly, helpful staff, basic but great food and a good price 🙏

Nothing to write home about apart from the lovely view. I've had better sandwiches from a petrol station, but it was so handy for a quick bite before the matinee at the theatre

No will never stay here again. Room dirty,no bed side lamp working, no wi-fi,. No room service, as for the food I wouldn't even give it to the seagull's because they would reject it. Over priced room,drinks.😠😠😠

The locations is great, right on the beach. I had a sea view room and it was amazing waking up to the sea with a coffee. The room and bathroom was a good size and the stuff was so so friendly always there to help with a smile and the best part has to be the doggy receptionist! Would definitely stay here again. They have a bar and restaurant and are dog friendly

Such a shame that this place has gone downhill from previous visits. We holiday in Hastings twice a year and used to find the hotel a wonderful place for meeting local friends and relatives. But, this latest visit was diabolical. The tables on the terrace needed clearing when we arrived. Our food order took ages to appear and twice we sent one of us to see where it was. When it eventually came it was not served all together and when our 4 orders were on the table every dish was stone cold. We sent the chips back to the kitchen but they were soon returned....luke warm. This place has really gone down and I understand there is a lack of waiting staff. There appeared to me a lack of someone in charge. Such a shame.

Lovely hotel room. Fantastic view. Perfect location for an afternoon drink at the bar overlooking the pier.

Staff really friendly, the guys from the bar were really nice and friendly they welcome me with a smile on them face! Rooms are clean, perfect view! The hotel its close to everything! It’s amazing that the kitchen its open untill 9 pm, plus the bar untill 12! I recommend this even you will come alone they make you feel like home!

Poor food, poor food choice, young teens with no clue serving, feels very run down in need of a makeover.

Only went to the bar area not much atmosphere need some kind of background music

Dålig service, extremt lång väntetid på dålig mat. Förvirrad servering men en fin terrass mot stranden och ganska god öl.

Only popped in for a coffee and cake, very nice, all staff were young and very professional pleasant and knowledgeable. Nothing was a problem or inconvenient. Definitely recommend the place and will go again. Regards Doug.

Excellent service and friendly staff 👏

This place really is dog friendly. Easy going hotel, right on the seafront. Beds big and comfortable. Bathroom was lovely and sparkly clean with a big shower. The breakfast was great. Spot on for the price point. Going back again soon!

Good coffee but tortuous and narrow staircases Not enough staff in the bar.

Fantastic location and loads of vegan options! We’ve been back loads and I’ve taken lots of my family here too

Great venue ideal for our Cocktail Choir being held on Thursday evenings. Friendly and efficient staff! Great cocktails too!

We were looking for a place to eat dinner outside, and the White Rock had a lovely big terrace. The waitress who welcomed us was warm and friendly and made our evening. The food choice was OK and the chips were great! On a sunny day, it would be a perfect spot for lunch, but even on a winter evening, it was most enjoyable. And the excellent service was an added pleasure.

Had drink in the bar area. Nice and cosy, love the art deco. Right on the seafront. Great location.

Lovely atmosphere, the hotel is very clean . The bar area has great beers on tap and the food is excellent. Lovely outdoor space to sit out with lovely sea views.

The room is not very nice very basic but clean, there is a strange smell it’s like blocked drains you can smell it when you come out of the lift and in the room ,after being in the room all night makes you feel a little sick .my friend is in the room next to me I can hear her every move the floors are dreadful. The room is £101 pounds a night I think it’s worth more £60 a night, and that’s being generous. I personally wouldn’t recommend it and I wouldn’t stay here again. ☹️

Lovely rooms.lovely food and very helpful staff

Wonderful, staff couldn't be more efficient and obliging. Lunch was amazing and very reasonable. Unbeatable views, late lunch, good coffee and watching the winter sun setting behind the pier, magical. Dog friendly too, so you get to pet endless friendly dogs if you want too.

Very dog friendly hotel. Staff were great.

We stayed for a long weekend in July (2 rooms). Hotel is dog friendly which is great. Rooms were comfortable and clean. Breakfast was very good. Weather was fantastic so spent the afternoons on the terrace which had a great atmosphere. Will definitely stay here again.

What a great place to stay and so convenient for attending the theatre right next door!! I must say I loved the look on the female receptionist’s face when I walked in to enquire about parking! I had just been to a local make-up artists and had driven to the hotel already fully made up as Dr Frank-n-furter ready for attendance of two productions of the Rocky Horror Show. Once parked the second Make reception appeared oblivious to my look and professionally booked me in and personally escorted me to my third floor room. Although somewhat dated in appearance and impossible to move around the room quietly due to the very creaking floorboards it was perfectly adequate and comfortable with the only draw back being negotiating the numerous narrow stairways back down to Reception in my stilettos!!

Great location, good food and drink at reasonable prices. Great staff at the bar.

Nice place to sit if the sun is shinning, food good but service slow due to lack of staff

Didn't stay in the Hotel but enjoyed the use of their bar and in particular the outside decking on a couple of occasions that gave us views to the sea. Good selection of beers and some realy tasty ales. Very jealous of a couple who had cheesy chips - which looked a fair sized portion - worth remembering for next time.

A very friendly in reception desk lady....

Stayed in one of the family shared rooms as we have done for many years now. We just love the feeing of the place, the staff, the food, the rooms, the pets at reception, the views, all of it!

Really nice, friendly place to stay. Nice beer, good food

Simple lunches in the bar tastyband good service.

Nice place to be on a sunny Autumn afternoon

Nice Victorian hotel by the sea

Bitte Zimmer 111 meiden - selbst ein Besen möchte in dieser Kammer nicht übernachten..... Das Hotel verdient keine 3 Sterne - einige Leute im Service gehören auf andere Positionen. Man kennt wohl auch kein breakfast bacon, der Kaffee ist nicht o.k. Die Bilder sprechen für sich - noch nicht mal Handtuch-/Toilettenpapierhalter, Kofferablage Fehlanzeige, ebensowenig Raucherecke. Selbst vor dem "Hotel" ist dies verboten...... Dann war da noch die von außen abgebrochene Türklinke an der Eingangstür - zum kichern, wenn's nicht so traurig wär'!

Lovely hotel on seafront. Pleasant staff and spacious room. Highly recommended

We used the Seafront Meeting Room, which comfortably accommodated around 40 people in theatre-style presentation, for our one-day event. Laurence & his team were very friendly & responsive to our every need. The function suite was well-suited, being made up of two inter-linked rooms on the ground floor and close to hotel services including cafe-bar and reception, as well as the spectacular terrace overlooking the beach and pier. For presentations, there is a 50-inch, wall-mounted TV screen as well as a PA system which we didn't use. There is also a dedicated buffet area where refreshments can be laid out during the event. A great venue - would use again!

Overnight stay with friends .Great family run hotel made you feel welcome the moment we booked in could not fault the commitment of staff , great location and really good value for money will definately be returning would reccomend this hotel if visiting hastings.

Had a meal before a show next door Great value & good portions. Simple menu well presented.

Situated opposite the pier, this is a great place to stop for lunch or other refreshments when out for a walk along the Promenade. Staff are super helpful and good quality food snd drink is served.

A nice place to stay, especially for the sea view. The lady at the lobby was extremely friendly. Thank you for that unforgettable night ✨

9 maisons convertis en hôtel donne lieu à des tout petits couloirs et un sol qui grince. Néanmoins, les lits sont confortables, le personnel est sympa. En particulier, l’accueil a pu nous conseiller sur plusieurs restaurants dans le coin (fish & chips et curry). La vue du bar était sympathique également.

Went to hotel with my wife for lunch very helpful staff and great food and drink at very reasonable prices I would even say cheaper than anywhere else we have been for a long time Q

Been here 2 years in a row now both times really good will visit again no issues

Lovely outside seating area, nice staff, good prices on food and drink, what mre could you ask for.

Just popped in for an iced coffee ☕, great place with lovely view of the seafront.

Just love this hotel the staff are great food excellent... we have been visiting for years and seen many changes... We love all staff... would really like to mention Lily and Josh who's service was brilliant..... thank you

lovely atmosphere for a drink, and a lovely view i was really impressed thankyou to all the staff!!!

Ubicación, comodidad y sobre todo atención con nosotros a pesar de no saber inglés siempre nos trataron excelente y sobre todo me encantó que reciban personas con mascotas y estoy muy agradecido con ellos nos vemos después.

I went with some friends for a couple of drinks and sat outside which faces the seafront. It was a nice stop off to take in the views and have some refreshments. The prices were reasonable too.

Only come here for a drink rather than stay, it's on my route into town but it's a must stop for a quiet drink overlooking the seafront. Would give five stars but getting served sometimes takes a while for such a small number of customers.

Didn't stay but popped in 3 time's over the weekend and Monday morning for breakfast and was great. Staff were fantastic and the drinks and food lovely.

Went there with family for a cooked breakfast. Very nice

bread, stale, 3x butter, 2x lettuce leaves fine, 1.5 little tomatoes, little pot of Branston pickle, 4x cucumber slices, and 1....yes 1.... let me say that again....1...ONE very thin slice of ham, I'm guessing from a packet from aldi or something. Plus vinaigrette which I'm sure was from an asda bottle. £8.80!!!! Ffs. Plus drinks so £17.50 .... sod that, should've gone to wevvaspoons, white rock hotel.... great seating but just don't.... ever!!!!

Went for a Sunday morning breakfast. Pleasant staff, good views of the beach across the road. Food could have been served hotter. Great poached eggs.

Just went here for lunch whilst in the area. Good choice of food, nice areas to eat both inside and out on the front overlooking the sea. Very friendly bar staff and quick service

Little Jill breakfast, coffee, tea, fruit juice. Cooked well, very attentive staff, couldn't leave a tip because I'd paid by card. They pulled a blind over us outside to shade us from the sun. Great atmosphere, lovely views, nice food, great start to the day. Anything we asked for whilst staff were passing, they sorted immediately.

Had something to eat there. Very pleasant staff and the food/drink are excellent. Outside seating as well as inside with a view of the sea and pier.

Really nice food. We had sea food ploughman's and mix cheese ploughman's and a cheese and ham toastie all of which were lovely. Good beer selection for a small bar.

Enjoyed a drink on the taverna with husband lovely hotel great views of Hastings beach.

Lovely victorian building. Nice decor, great food served on hot plates, good choice on menu, friendly team members. Parking available at back of hotel. Could do with another waiter/waitress at peak periods. Outside seating overlooking the sea. Close to Hastings Pier. Definitely would stay again.

Came for an evening meal. Only us and 2 other couples in the restaurant. Was advised to take a seat and someone would be over to serve us. We waited 10 mins just waiting to see a menu despite members of staff who seemed to be wandering aimlessly with cleaning equipment, determined not to make eye contact with customers. Eventually we got the menu. The waiter that took control of the situation (Casey) apologised for the delay and offered us our lime and sodas on the house. Ordered our starter (to share) and mains. Waited quite a while and wondered whether the starter had been forgotten. A thought bourne out by our mains arriving....until shortly after our starter appeared! We pointed out that was our starter and the waiter just explained it had just been sent out by the kitchen! The meals themselves (salmon, chips and salad and pie, chips and veg) were okay and decent portions but what has happened with their chips - they used to be gorgeous, but these were mealy, maybe undercooked. Not great. In the end I asked Casey if I could get the starter wrapped to go, as I didn't fancy it for dessert and he obliged. The other thing we noticed afterwards was a random 40p on the bill for 'mod food'. No idea what that was for, either the dish of salad cream or the takeaway box I guess??? A charge for either is unacceptable in my view. Wish I'd spotted it earlier. On the whole we were disappointed. Such a shame as this should be a great place.

Great value breakfast sitting outside people watching but understaffed

Nice hotel, nice food, good staff. Worth staying there.

a nice place to stay staff food all good

Loved my stay here with my dog. We had a sea view room and was very comfy. Full English morning was cooked perfectly and served with a sea view. Staff were amazing too. Already booked next stay with with same room

REALLY great place ! Could be anywhere in the 🌎 world , good service great location in Hastings ,

Great dog friendly hotel. Staff were so helpful yet relaxed. Would definitely go again. 😁

Waited ages for a drink and no one was even at the bar.

White Rock is een ouder hotel wat zich met name in de gangen en trappen laat zien. De kamer met zeezicht was goed met een prima bed, kamer was schoon en de badkamer goed. Het restaurant is goed met heel aardige bediening

Beautiful scenery and views from the drinking balcony!

As good as its advertising and webpage. Handy to the beach, town and train. 👍