The White Horse in South Gloucestershire

Just had a family lunch of 11 of us. The service was impeccable, the variety of food on offer was sufficient and different from usual pub fayre with very tasty curries. Biryani was full of flavour, with good vegetarian and children's options. Trad Sunday lunch excellent with fresh veg. The staff were so friendly and attentive on what was a very busy day. Decor and cleanliness tip top. A real pleasure, we were looked after very well from start to finish. Prices reasonable too, although the desserts may need to be rebalanced between cost and quantity. A lovely lunch for all. Thank you. Steve + 10

Excellent food & prompt service. Decor is amazing & beautiful Christmas decoration.,🎇🌲🎄🎅⭐🌟we had a lot of fun And I made my next booking at the same time.

We were staying at a hotel nearby and decided to go for a pub meal here. The staff were some of the friendliest we have met and showed genuine concern that the food was good. The food was excellent and so good we returned the next night and again it was excellent.

Met here for an extended family lunch, with people travelling quite a distance to get here. Very impressed, we had a table in a side room to ourselves, attentive service, good food large portions and nothing was too much trouble. Was not expecting the Indian food on the menu, but it was very good. Lovely views as well. Watch out though, it's right off a very busy road

Lovely food. Very clean and no sticky tables. The staff were very attentive and friendly. Recently taken over, new owners!

Popped in for a pre dinner drink and starter. Sat on the terrace which had lovely views and staff were friendly. It wasn't busy and we just ordered a Bombay mix, one starter and 3 soft drinks. Expected the Bombay mix to arrive with drinks, 30 minutes later we asked for an update and were told 5 mins ..and offered some water as we had finished our drinks. Ten mins later a small pot of crumbly Bombay mix arrived from behind the bar, followed by a very average fatty prawn starter - £25! Waitresses were apologetic and friendly but terribly slow service.

This pub changed hands at the beginning of this month and is much improved. Good service. Some of the prices are still high, nearly £25 for steak and chips, and nearly £20 for a curry. But what w e had was good. The chicken biryani at £15 was very nice with lots of chicken and accompanying raita and curry sauce. It just needed some vegetables incorporated in there. The spaghetti carbonara at £13.50 was ok, but not outstanding. The lovely terrace has fab views over to Wales and is partly undercover.

Went out for food on a Friday night and honestly this was the worst food I have ever ate at a restaurant. I’m aware they are now an Indian restaurant however of the very few regular items on the menu, I had the dirty fries and calarmi while my friend had the chicken burger. The chips were dry and overcooked with about a pound of cheese and bacon bits on top and the fried calamari was rock hard and chewy so also overcooked with the strangest presentation I’ve ever seen. My friends chicken burger *unconfirmed* but almost definitely a birdseye chicken burger put in the oven for 10 mins. The waiters were nice enough but the service wasn’t great. Nobody asked how the food was, if they did I most certainly would have told them how bad it was but they probably didn’t because our faces and the full plates when asking for the bill said it all so we just sucked it up, paid the bill and left. its a shame because the food was great when they were a pizza house and I’m sure the Indian food is fine but I definitely not be eating there again and I would not recommend it to anyone.

Dall'esterno il locale è molto carino, immerso nella campagna inglese. Ci siamo passati il giorno precedente, ci era piaciuto il...

Owners were horrible to their staff when we went in last month, I also heard that they take a cut of the tips which working in the industry myself it DISGUSTING! The food however was amazing I really recommend the burgers!

Did not have a table booked but me and my hubby walked in and asked if we could have a table .. food was superb .. asked for pigs n blankets and they were normal large sausages wrapped in bacon .. huge .. roast hot and plenty of meat and veg .. will definitely return

Staff friendly, helpful and polite.... happy and welcoming..... food incredible. What’s not to love, you guys have the perfect formula and it’s so refreshing to find such a warm welcome without being over bearing.... the staff make that place and we wouldn’t ever think of going anywhere else! Consistently brilliant!

Pop up for a Pie and a Pint as they are homemade and have enjoyed them each time we have gone. However decided to go for the Hot Chicken sizzlers starters and a homemade curry. We were not disappointed food was excellent and the bar staff very friendly. New owners have really upped the menu with choice for all. Will come here more often, for sure.

Just enjoyed another great meal at our local pub, I had the Chilli on the specials board and the Mrs had the Butter Masala, good food at a good price and it was busy there tonight but the service was good as always, complete with a smile ! What more can I say apart from the good beer (Butcombe Rare Breed) we will be back soon.

A new team has come in to the White Horse and it’s really working. Customer service is exceptional and the food has improved no end. The menu has an Indian twist to it, but they definitely cater for everyone. IMO the Mini Sizzlers (I always go for the Chicken Tikka) is one of the best starters I’ve ever had. Also, love that they keep the drink prices reasonable. Highly recommend.

We visited the sell out ticket only event on New Years Eve and had a great night out. On arrival we were greeted by the current Landlord with Prosecco and canapés. Shortly afterwards we were treated to an Indian buffet which included 3 different curries, rice, nann bread, and raita. The food was excellent. Glass of bubbly and fireworks at midnight. Disco until 01:00. Many thanks to the Landlord, Tosh, Jason, Tom and all the other staff that I haven’t mentioned. It is great to see so much effort put into our local pub.

What a great night. My whole family bought tickets for NYE and we weren’t disappointed. Plenty of Prosecco on arrival, followed by canapés and then an Indian buffet Food was absolutely lovely. Evening carried on with plenty of dancing and then outside for fireworks at midnight. Big thanks to Tosh and Ru and rest of team for a superb night

We have been coming along to this pub for a few months now. It has become our local

Took friends to White Horse for a meal Great choices, Great food , Great service and Great presentation The staff are very helpful Definitely going again

Beautiful location with great quality food with choices. Excellent service. Although the pub was very busy, the food came on time and the staff were attentive. Beat some of the best known London restaurant food. Seems the new owners have done a great job. Well done and keep up the good work.

My husband and I recently vacationed for a few days in the area and ate here a few times. We were really impressed with the choice on the menu and the friendly and excellent customer service. Good pub grub, some of which has an Indian feel. We ate spicy chicken pie, Cajun chicken and fish and chips. Delicious dessert menu too. Overall a very pleasant experience. Highly recommended!

Pre booked a table for 6 in the lower dining area of the White Horse for 27th December 2018. We had travelled up from Somerset to visit elderly parents in Thornbury, and had previously eaten at the pub which has lovely views across open countryside towards Severn estuary.

Great pub and service! Bar staff are exceptional, especially Nick, nothing was too much trouble. Will definitely recommend and visit again. Thanks!

This pub has always been like a home from home for is. Was very pleased to see a new menu which included homemade curries. Was looking forward to trying proper Indian home cooking. When we arrived around 1pm the pub was unusually bereft of people and it was so cold in there I to keep my coat on. The new menu is extensive and the prices have gone up. There are a lot of add on's which should really be included anyway, such as £2.50 for naan bread which would normally be included as part of the meal, especially as they were charging £12.50 for a small portion of curry and rice. The 2 curries we tried were weird, the spices tasted harsh and bitter. I left most of mine as it was so unpleasant. They were not freshly made and had been heated in a microwave. I could tell as the rice was fused together. Very disappointing and overpriced. The chickpea bar snack at £3.50 was actually lentils not chickpeas, same as you would have in a packet of Bombay mix. I didn't like the trays left for tips on the bar, the experience didn't warrant a tip. I felt they were taking the mickey and trying to get as much money for as little as possible.

Este pub nunca ha sido el mismo desde que la pareja original lo publicó hace algunos años y después de una visita a la hora del almuerzo recientemente, nada ha mejorado. Comida indiferente y esperar tanto tiempo que estábamos a punto de partir. Esto no ayudó al hecho de que todas las mamás locales de la vecindad parecían estar allí, así que era un poco como una guardería con la mesa adyacente ocupada por 2 niñas y un niño pequeño que gritaba a menos que tuviera su iPad al máximo volumen. Sentimos ganas de gritar también después de 20 minutos. Así que si quieres cantar con dibujos animados y tener toda la hora del almuerzo, este es el lugar para ti. Si tiene mejores cosas que hacer con su tiempo, no lo dude.

We called in here for lunch on our way to visit family in Stone, Christmas decorations were fabulous, we had food off the specials board which was lovely, service great and very friendly

We have been regulars here for nearly 5 years and seen many changes.

Visitamos el White Horse el sábado para el almuerzo. Ha sido tomada y el menú es extenso. El pub en sí está un poco cansado y frío, aunque nos sentamos junto a un radiador. La comida estaba bien. Raciones pequeñas pero no muy bien presentado. Lamentablemente no volveré.

Una vez más, un tiempo encantador pasado en el White Horse. Su nuevo menú es emocionante y la comida es excelente. El servicio de todos es cálido y amable.

El pub Heard estaba bajo una nueva administración con un nuevo menú, así que pensamos que le daríamos otra oportunidad. La comida no llegó según lo ordenado, así que tuve que esperar a que se rehiciera, todos habían terminado para cuando llegó la mía. No valió la pena esperar, el pan se quemó, el tocino no era comestible, las papas estaban grasosas y se había recalentado. En general, muy decepcionante!

This has now got new management (again) and there is a religion difference which made us apprehensive about what was to come.

Wrote a negative review a while back but have been here again and was very happy with what I found. Good selection on menu, sat outside with an amazing view over the Severn, and had a very nicely presented and tasting lunch (salmon fish cakes). My companions had burgers, one veggie one meat, and enjoyed them. Beer wasn't bad either. There's a small playground, very safely fenced away from the road and plenty of parking.

We go to the White Horse most weeks but recently the food has been superb. There is generally something new on the specials board and yesterday we tried the Chicken Burger Stack. The food was hot , well presented and beautifully cooked. Would recommend it to anyone.

We visit usually every six weeks but I was very dissatisfied with my last visit. Ordered prawn cocktail, no lemon was served, the Maria rose dressing on the prawns was watery with no flavour and even served leaves of brown lettuce. Chose ceaser salad for main, description in menu stated paramasan shavings of which I had none. Dessert ordered Bailey's bread and butter pudding think they forgot the Bailey's. Come on White horse buck up your ideas in the kitchen.

This is a great place to stop over on the A38. Beer garden with lovely views. Great food and very friendly staff offering good service.

Went here for what initially appeared to be a good value and quick pub lunch on bank holiday Monday with some friends. Our group encountered a few problems and pointed out our issues on three separate occasions during our visit, but not one member of staff made any effort to put the situation right.

Came for a family get together, as I had been here before and was impressed. As we all came from different areas, we had a lot of catching up to do so weren’t that bothered how speedy or not the service was. We all enjoyed our main courses which were very varied. Desserts & coffees were ordered. The coffees arrived first which was odd. Eventually we had to chase up our desserts and when they finally arrived....several of us having apple pie & custard -it arrived in what could only be described as a soup plate. But we all enjoyed our food.

Stopped here for a quick meal with my son and pleasantly surprised by the quality of food. Service was also excellent, quick, polite and friendly. Delicious glass of Malbec too! Try it.

There are new owners but they’re off to a bad start already. They’re using the same menu but the offers are not on even though there still on the menu.

We come here as it is dog friendly but unfortunately the food has become awful over the last few months. Today we thought we could not go wrong with jacket potatoes and cheese - how wrong were we. Have never seen or tasted such horrible food - such a shame it has gone so down hill

Used to be my local but was rather lwt down a few times years ago . We visited again recently and found it more pleasing than our last visit however we ordered our food and were pleasantly surprised when it arrived pretty promptly and tasted alright we will return as it has been taken over by another brewery so we wil have to check it out again

We had spent the day at Slimbridge, and were heading back to Chepstow. It was around 2.30, we were all hungry (6 of us), so decided to stop here to eat on the way home.

Great pub, food and staff are very polite and friendly. I have been to this pub numerous times over the last year and I have never had a bad meal or bad service. Really recommend.

Me and my son visited this pub last week food was delicious and the service was great We both had fish and chips and neither of us could fault it Will definitely be back to try the 2 4 1 offer next week

Had the chicken and mushroom pasta with a ration of garlic bread. I was so hungry and looking forward to my lunch as usually the food is ok. This was like slop. I would be embarrassed to serve this to a dog, let alone a paying customer.

My partner had fish and chips I had steak and chips both lovely, butcombe beer was great and a bottle of prosecco which was chilled properly good service good food nice atmosphere we definitely recommend it

Took 20 family and friends for my daughters 18th birthday pre-ordered our food the food came out promptly and hot the plates were also warmed up can't stand having a cold plate in a restaurant all the staff were very helpful nothing was to much trouble the place was very clean and tidy would recommend will be going back soon good value for money many thanks Tony.

Popped in this establishment for a few beers and a wee snack with work colleagues just before Xmas all good food and the beer was as it should be no faults but nothing special. Everyone enjoyed their visit and we all left satisfied

Before it was a Brains pub and the menu was good.

six of us had the 3 course festive menu today and found it excellent value for money. The size of all the courses were generous, with plenty of tender meat and vegetables. we were even asked if we would like more roast potatoes or gravy. the staff were very helpful and we will definitely be going again as there is plenty of choice on their daily menu with very reasonable prices.

Steak and ale pie. Easy right? No. Pastry is raw. Steak is nuked to within an inch of its life.

We have been coming here for over a year now and can not find a single thing to be negative about.

Visited today 26/10/17 at 1pm for lunch. My partner went to the bar to place our order of drinks & food. We wanted a glass of red wine each, but they only had enough for one glass. NO BOTTLES OF WINE IN STOCK!!!!!!!!!!!!!!!!!! What sort of pub is this?

With incredible views over the Severn Estuary we were off to a good start. With excellent service from the staff, and two meals for a tenner we were well pleased. A really nice place, with really nice food if you are on a budget - like us 'seniors' PS the 2 for £!0 was stuff from 'normal' menu - not small portions, so really good value

It was a bit cold to sit outside with the dog as nice as the beer garden was outside with the nice view. So we asked if we could bring the dog in to eat our meal, and we were shown to a nice seating area where we could help ourselves to dog blanket, treats and water. We had a good meal, and a good pint and a happy dog, we will all be back.

Having been let down by another restaurant we arrived late on a Sunday night. We were greeted by friendly staff and were served with food very quickly. Life savers.

This pub is a simple pub and we always enjoyed going because of the amount of gluten free options available on the menu. However, this seems to have been lost which is a real shame because it is potentially one of the only pubs in the area that understands coeliac disease and makes nice meals for people that struggle with the disease. Please make more of the menu gluten free, even if it's just one more dessert than just the crumble.

Took my partner out for lunch .. pub looks over the countryside which is nice We had food which was lovely & hotWound recommend it and at the moment children eat for a £1 which I think is good

Hour long service! caesar salad and ham egg and chips! it was firstly blamed on too many orders... There were 7 people eating. Then i was told by another member of staff it was messed up in the kitchen. Just tell me the truth! The food was then rushed. Eggs were not cooked correcly. Infact. It was like the place was ran by youngsters! This was 24th of july!

My wife and I just wanted a run of the mill pub which served food so we decided upon this one. Having read the reviews I was a bit sceptical however looking at the menu and prices I thought it fitted the bill of being cheap and cheerful. When we arrived we order a normal pint of beer and one of their summer cocktails, the barman did not know how to make the simple cocktail which was just vodka peach schnapps and cranberry juice! There was then a debate with the two bar staff as he started to make the cocktail the vodka ran out and between them they could not decide if they had put the correct amount in the glass, probably simpler to have had a glass of wine! We ordered the seafood sharing plater as a starter and when this arrived I would say it was deep-fried to death, all the food was a mahogany brown and the dip that was given the plater was roughly 2 teaspoons of tartar sauce not even enough for 1! As we finished the starter the waitress cleared the table and then with one minute our main course arrived which was 2 burgers. The plate were hot as I assume for the speed it had arrived they had been in the oven, they had also placed coleslaw on the hot plates which had started to wilt! Having said that the burger itself was very nice but by then I had enough of deep fried food so did not eat the chips or onion rings. Would I visit again - yes probably but only to eat a burger. Left feeling quite nauseas of the thought of the deep frying.

Been a couple of times. Never usually impressed except the prices are very reasonable. Popped by on a Friday lunch. Sat outside. The garden has not long been tidied up and there's a lot of decent benches. Here not long after opening the place was a mess. Ash on tables and I'm floors. Chips and I can only assume the night before mess still around. Which meant bugs and flies. I ordered a menu staple. Salmon with hollandaise sauce. It arrives. No sauce. Sorry we've ran out. Do you want mayonnaise instead says it all. Nothing home cooked. All delivered ready made for heating or frying. A decent chef could have made the sauce from simple ingredients. Would have been nice to tell me before hand.

Normal chain Pub fayre, but for me the menu is a bit limited although there was enough I liked for me to choose from.Lots of staff on hand all very helpful. Served really quickly with food & drinks.Pub was very busy even though it was hammering down with rain.Menu is good value.Only 1 gripe, please stop skimping on the gravy.A pub I will visit again.

My partner and I often walk up to the pub and sit outside. The views from the pub are stunning. We like to go in quieter times during sunny winter days or early spring as it's nice and relaxing..summer brings the screaming kids and hectic adults. We did go on a bank holiday Which was a huge mistake as the pub was far too busy and the staff were struggling with the food orders, ours went very wrong! But normally the food service is brilliant. Great prices 2 for £10 if you are on a budget. Lovely friendly staff We went for breakfast once and the sausages tasted like gourmet sausages, great size plate of food Even a great place to just grab a coffee and relax over looking the views

Food is really good here and the garden is perfectly situated away from the A38 and perfect for the kids to run around in, They also provide blankets to sit on the grass and an assortment of board games which I think is really lovely

Booked a table for 7 people and a high chair for a reasonable time of 6pm. Arrived and seated to a table of 6 without a high chair. This was quickly rectified. Ordered meals at the bar and waited for food to arrive. Two steak meals arrived with no sign of the remaining 6 meals after around 5 minutes we questioned this with bar staff who went to the kitchen to find out where the rest of the order was. Another 5 minutes past and our order has arrived, only to discover we are missing items. We raised this again, where they went back to the kitchen shortly followed by the undercooked missing items. An apology was offered by the staff whilst walking away from the table, nothing more. Not really one to complain, but staff didn't really seem bothered that their service isn't to a basic standard. Having worked in the industry, it's not difficult to have meals produced in a timely fashion for a table of 8 people. For a chain pub, it's not exactly got a 'friendly, welcoming atmosphere' with a second to none service. Perhaps something you need t invest in rather than having the owner sat drinking profits in the establishment. I wouldn't bother with this 'pub' if I were you.

Me and the missus arrived at 5pm for dinner. I've been before when the building was white but is now a pale blue.Previously it was excellent all round but now in different hands the service was very poor!? There was only two portions of chips available and when they arrived we had a dozen chips each! It got worse as they were frazzled and greasy! Complaining about it they gave us mashed potato which was a small dollop cold/warm. There was also no Fosters. Ordering two puddings they let me have one free as I complained about the appalling meals. Would we would go back......No!

My recommendation is to travel into Thornbury if you want to enjoy a meal with your loved ones or friends.The premises are fine but the service was really poor, and not for the first time, so I think we'll spend our hard earned cash elsewhere in future.The food was fine, but dining out is not just about the food! Could do better.

My family & I have been many times before but this time it was truly awful. When we arrived the staff were to busy talking about what they had been up to the night before to speak to us! We picked a table as we hadn't booked which is when it went down hill.. we ordered 4 roast dinners with extra potatoes and piglets in blankets. There must have been a handful of tables in at this time so when food came out you would have expected it to be suitably hot, however this was not the case. The food was warm at best, piggys in blankets were cremated, Yorkshire pudding as flat as a pancake, veg still raw and the roast potatoes burnt black on one side an nearly cooked on the other, this as well as the lack of care an attention from the waitresses was a massive let down . We spoke to the manager who was lovely and did apologise for the poor service and standard of food. Needless to say we did not stay to eat what was brought out from the kitchen, but got up an and drove to another venue to enjoy our family Sunday lunch! I await your comments.....Kind RegardsDissatisfied Customer G

We visited for lunch as passing by. Looked like a village pub but actually a pubco owned by Brains and menu typical of chain pubs. We ordered chicke fajitas which were good but had to wait quite a long time for them as pub was busy. Would have liked a quieter pub with more local sourced food.

We have been here before and it has always represented good value pub food.Today we place a order and it took nearly a hour to arrive .Two meals came so late the others had nearly finished.The roast chicken was a leg with breast landed on the plate not sliced as you would expect.I had beef which was totally tasteless .The veg was awful and thin gravy .Emailed as soon as we got home ,but no answer,We would not recommend .

My husband, our 6 year old daughter and I stopped off here for a bite to eat before travelling home. We found all the staff to be friendly and helpful, and the food delicious-plus we didn't have to wait to long despite the fact they were busy. In addition it was nice to see lots of things for little minds to occupy themselves; games, jigsaws and colouring etc. (Pity all the pieces weren't there for some games and jigsaw)

This pub is very welcoming after a long walk or a stop off on the A38. The staff are always very attentive and the food is good staple pub food. The highlight are the views over to the Severn extuary.

We come here occasionally for lunch and have always found it very satisfactory on all counts. This time was an awful exception. I dont like writing bad reviews but this needs a mention.We were a party of 6 lunching out for a birthday. Menu gave a good selection so we tried to order at the bar. First order was for a surf and turf, taken; next for a steak "sorry, no steaks"; next included cheesy chips "sorry, run out of cheese"; ok, try sweet potato fries "sorry, not got those either", ok plain chips. Ordered drinks "sorry, run out of lemons". Late thought - if you have no steaks, how come you took the surf and turf order? Panic run to kitchen "sorry, cant do that one".When served, one dish had no chips (the one where we originally wanted cheesy). 3 of us has burgers (as no steaks) - the burgers themselves tasted fine, but accompanied by just a single thin slice of tomato and a couple of strands of onion in a bare bun, a very sparing serving of chips and no coleslaw as advertised. Spoke to the waiter "Sorry, ran out of chips", "sorry, ran out of coleslaw". So in total they had run out of chips, steaks, cheese, lemons, coleslaw & sweet potato fries.Even the fish, a substitute, was partly dried up and eventually abandoned. Now the manager did, after we pointed it out, apologise for lack of coleslaw and got some from her own fridge, but overall they just served and left. We had to query every omission and there was no attempt to offer a substitute. Everyone can make mistakes and run out, but trying to ignore the situation just annoys the customer. And, just as a hint, theres a supermarket down the road that stocks everything - a quick dash would have replenished stock and kept us happy.A staff member did ask us if we were happy with our food and, a rare occurance, I said I was not. He scurried away and was not seen again. So much for customer care and feedback.We decided to skip sweets and coffee, as if they had run out of anything it would have really topped the day.When we left there was a notice on the door saying that due to unforeseen circumstances they had stopped serving food. So why didnt they be honest and tell us what their problem was?We'll probably try here again sometime as previous visits have been ok, but both staff and management need to urgently review how they relate to their customers.

We had Christmas lunch at the white horse yesterday and it was amazing!! Staff were so friendly and welcoming and couldn't do enough for us! The food was great and there was loads of it! Thank you all so much!

Although not what you would call our local. We've been to the white horse a few times now. Mostly due to the good selection of dishes and excellent value for money. The relaxed atmosphere makes it a great place to visit. Especially in the summer months when you can enjoy the rear garden and its great views accross the severn valley. The garden is also equiped with a secure play area so you can keep an eye on the tiddlers while you sample the local ale or a glass of vino.Wheelchairs are also well catered for.The service here is really good. They even provide comfort blankets to take the edge off those summer, and winter chills. This visit was for my sons 18th, and again we chose the white horse because of the affordability and variety.When your pulling 21 people together for a birthday meal you have to consider everyones budget and pallet. Not easy, but it worked out really well. The horse did good.The staff couldnt have been more helpfull and efficient. And genuinely seemed pleased to help.The food was delivered on time, no mess ups and with a smile. I cant praise them enough.I would recommend you give the white horse a try.My ratingFood 4/5Service 5.5/5Atmosphere 5/5Value for money 4/5Cost for 20 adults £231. Food only incl starters.What would make it 5/5 ? Perhaps one or two more dishes on the 2 for 1 menu.

I have lived in Thornbury for years and been to the White Horse. Tonight I just did not know if I should risk the steak so asked the barman for hid recommedation, he said the steak was lovely and my god he wasn't wrong, it was bloody lovely, my knife slide through it, and very TASTY. My husband had the BBQ burger and he said that was delicious. So desserts....ok something has to go wrong right? Buy one get one free, again bloody lovely. I recently had my work Christmas meal which was three times the price and it was rubbish, white Hart has great staff and friendly atmosphere..,We will be back and well done to Ali the chef I believe, it is a breath of fresh air to see someone who takes pride in their cooking and presentation......

I've not been to The White Horse for years, but my friend lives down the road from it so we went for a meal there last night. It was great, really lovely food, but the best thing was how lovely the staff were. All very friendly, polite and helpful. Nothing was too much trouble, the landlady Claire even sat in on a few rounds of guess the celebrity with my friend's daughter just to make the teams even. I would thoroughly recommend this pub.

It's hard to find a place that can actually cook steak properly when on a budget this place can plus warm and friendly welcome thank you all

Went there on a Saturday night and was surprised how empty the place was. Once the bar staff decided to serve us we took our seats wondering why the place was so empty. The food was ordered and was very nice, the waitress was also attentive however the bar staff left a lot to be disired and did put a bit of a dampener on the evening. The pub did wake up around 8 and the atmosphere improved somewhat. All in all the food and service was fine and once the pub started to fill up it turned into a pleasant evening.

Visited with family and a young child. All staff were exceedingly friendly and very welcoming.Great selection and choice for menu. Food arrived really really quickly, and was great value as we went on Monday night and it's 2 for 1. Good experience, will return again.

It is my usual calling in place but this time it was a let down ,Outside parking is limited and on split level as is inside the pub so it can present a few problems for wheelchairs or buggies ,the bar sports a good rang of wines spirits ales and ciders ,however this weekend the bar staff were struggling to cope and the wait was considerable as they struggled to cope , The place is always clean and tidy and there is outside seating but there was children running unchecked through the fire escapes and then banging on the windows to be let in not good .The meal was a letdown i ordered a Sunday lunch and it turned up on time however the beef was over cooked and a large piece of grisole was uneatable the roast potatoes over cooked the cabbage portion very small and under cooked ,the yorkshire pudding was leathery and flat all in all i was very disappointed as it was not there usual standard

Visited the White HOrse for a mid week meal with friends. The menu was comprehensive including a two meals for £10. It was exceptionally good value for money. The service was efficient and friendly and the desserts were lovely - I had the salted caramel cheesecake with peanut butter ice cream, it was scrumptious and value for money at £3.99.

New management, very attentive service and food is very good now. Great value and nicely cooked decent portions. Lovely views over the Severn to Wales Recommended. Will be back soon

Having been let down, at the last minute, by another venue we decided to eat here. We had visited earlier in the year, so were returning customers. Once again our welcome was friendly and we were quickly shown to our table. We ordered two Sunday Lunches and a steak for our grandson. Service was timely and the waiting staff friendly - returning to ask if everything was satisfactory. Food was wholesome and portions more than adequate. The two Sunday lunches included dessert - we had apple crumble, which was very tasty. Overall good value for money.

Popped in on a whim one evening midweek. We were greeted by a very friendly lady behind the bar who whilst taking our drink order enquired if we were also dining there that evening. We said we were and asked if there were any 'specials' in that evening. She said that although she thought they had already sold out she would enquired in the kitchen and she came back with an offer of mushroom and cranberry Wellington. Sounded good to us!! We were not disappointed and they even came out to let us know that as they were being cooked from fresh would taken a little time and asked if this would be OK!!Our meal was lovely, very unusual but would definitely have it again!Would definitely recommend going there and we certainly will do!

Visited this pub with a number of my close family and friends on a Friday evening. After about an hour we noticed our food was taking a while to arrive, one of my friends then walked up to the bar to enquire about how long our food would be, this was a big mistake as she was told we should expect the wait as it's a Friday evening, if this was shocking enough the chefs kitchen was playing very loud music which was very off putting when eating our food. The food took an hour and a half to arrive at our table and when it did arrive it was nothing special. Will not be returning.

We visited this restaurant on a community bus trip despite the recent poor reviews which I think must either be of a different restaurant to this one or a dramatic change has taken place. On arrival we were greeted by one of the staff who like all the staff were very friendly & helpful. The staff were first class they were helpful, polite, & knowledgeable, The food was plentiful,well cooked, well presented & hot. The restaurant was clean, tidy & attractive. Drinks were reasonably priced & well kept. Service was quick especially as there were 24 of us in addition to other people, looking forward to my next visit.,

Great pub grub. Dogs allowed in to the left of the bar. Staff fantastic and v helpful. Very good with my mum who has dementia. Nice views over Severn vale

Long wait and wish we hadn't bothered. Not even mediocre just crap cheap food. Nuked to bits and tiny portions. Chicken breast for Sunday lunch was more like a chicken nugget. Customer service is alien to the staff and the manager as all they said was a mere sorry!!Never again.....

Used to be a great place to eat but has gone downhill fast. Ordered food at bar at the same time as our drinks sorted out the table number and handed over credit card. Place was quite quiet, I know why now, and patiently waited for food. After 30 minutes of waiting still nothing so we hung on for another 10 minutes and noticed two couples who came in after us had their meals delivered to their table. So we went to ask where our meals were. The barman asked who served us so we said "you" at which point he went quiet and then blurted out that he didn't think we ordered anything. We replied that we had set up a tab, he took our table number and our order. Nothing just a blank look. No apology of any real sort. No offer to make up for the long wait and no offer to take the order again! I would avoid this place as they have no idea of whats going on and customer servcei is a joke, would give no stars if possible.

Had the misfortune to visit this place on Sunday 4th September. We were left on our own to push tables and chairs around so all eight of us could sit together. The bar was staffed by one person making coffee for a customer, after getting drinks we decided on our food order......Sunday roast had ran out ( at 6.30 on a SUNDAY evening). Prawn Cocktail had ran out. Admittedly the menu does not mention home cooked food or that it will taste like the cardboard box it came from, a little seasoning wouldn't go amiss. There was a little bit of atmosphere but that was coming from the kitchen where the majority of staff seemed to congregate. On the plus side the beer wasn't bad and the car park was quite big. We would have done better getting food from the kebab van down the road.

Visited this pub with a group of friends as it was recommended to us, however I definitely won't be returning. We ordered our food at 7:45pm and after 9:00pm we were still waiting for our food. Myself and one other went up to the bar and was approached by this very unfriendly and rude women. We asked politely where our food was as we had been waiting an hour and a half at this point. Her response was that we should expect a delay as it was a very busy night however by this time there were only a few tables left in the pub. I would also like to mention how unprofessional and unwelcoming it is for there to be loud music playing in the kitchen while the staff sing and shout while people are trying to enjoy their meal. Food was average, won't be coming here ever again.

We booked a table of 8 for a meal on Sunday evening. Whilst the food and drink was at a good standard, it took ages to arrive even though very quiet, and dirty plates were left infront of us for quite a while. We sat by the bar, which unfortunately was in close proximity to the kitchen, where we could see mops and brushes from our seats. There was no music on in the pub, all we could hear was a little kitchen radio blaring away with the kitchen staff shouting along with it. Staff were aware of this after a comment, but nothing was done to solve the problem. Perhaps they should invest in a kitchen door or tell the kitchen staff to shut up and be more considerate?In addition to this, I am an experienced brownie eater and they are meant to come out warm, but mine was frozen solid :( It was a shame because we visited a month ago and the service and food was great!

Myself, my mum, brother and 3 sons arrived without booking on a Saturday afternoon to be greeted by friendly welcoming staff. We were seated straight away and once ordered, our food came out promptly and very fresh. The food is second to none and the staff were excellent, especially with my 3 children. For the gadget/game lovers there is a pokestop here with an abundance of Pokemon spawning. Fantastic gem of a pub which we will be visiting again soon

Went for cooked breakfast with my family and whilst the food was nice, it took over 45 minutes to leave the kitchen. The place was not full and they had few covers to cook. Had to rush my meal as I had to leave 2/5 needs improvement

We visited here on a weekday teatime, the staff were too busy talking amongst themselves to serve us, then when we did get served they couldn't of been less interested if they tried! Food was OK. The portion size and quality wasnt worth the price paid.Even when we said Thankyou and Goodbye we had obviously interrupted the staff's conversation as they stopped talking, looked, then looked away and carried on chatting!We used to like coming to the White Horse but we definitely won't be returning.

Great food and lovely well maintained pub, however the local drink driving after work crew only have to give the bar staff a wink and will get served in front of the people who have been waiting patiently in a well formed queue to give there order for food and drink. This happened on not one occasion but three times in total to my party of four on 12-08-16. When the manager Claire was approached she said " well they are locals !!!). The previous manager Mandy did have a well organised pub and would never have allowed this to happen we travel or should I say did travel over 45 miles round trip to this pub but not any more.

I'm a regular visitor to The White Horse now that they have a dog friendly area inside. Food is good honest pub grub with lots of choice, a 2 for £10 menu, and regular special offers (2 for 1 on a Monday; 2 for 1 puddings on a Thursday etc). But I go there because of being dog friendly - always get my repeat business as a reward. The dog friendly area is tucked away, so shouldnt bother any other customers. Its not fine dining, but being a Brain's pub chain, you kinda know you'll get a decent plate of food.

Arrived with car club group of 12+ having requested our usual once a month table. "No Table ready and Food will be at least 45 mins"(That means at least 60 mins)Asked for bottle of Sauvignon Blanc....reply ."would that be the Red or White?"Requested an ice bucket (it was 35c outside) reply "Yes you can have bucket but there is no ice!!!"Ordered favourite beer....reply "that's off."Opened a couple of windows to have some air at our table...was harangued by some Harpy (The MIss Manager ?) for having insulted an ageing biker who was sitting outside by said window. I had only asked him in a joking manner to move the many uncollected glasses that would otherwise have ended up all over his shiny leathers.When I tried to explain to "Rosa Klebb" what I done I was accused of insulting her, the biker and her child......(cf James Bond)I think she was most likely expelled from "Charm school" The saving grace was I had not already ordered off the menu so was able to leave richer and wiser.Will never darken that door again and nor will the rest of the group who had already ordered and paid, unfortunately for them. As far as I know that may still be waiting for their grub.

Regular visitor as local. Pub chain offering standard pub menu type good value eats, friendly service and great views on a sunny day across to the Severn .