The White Hart in East Staffordshire

Don’t bother. Booked a room for a business colleague so he was in the town centre. The place let me down and left me looking stupid. He told me his room was cold and not particularly clean and the shower had a constant drip which made it hard to fall to sleep. He also said there was no hot breakfast available in the morning. Such a shame.

Centre of town and very well maintained decor wise. Intimate yet spacious and very clean . Car park outside and all you need for a night out

IN ADMINISTRATION. DO NOT BOOK AND PAY ANYTHING IN ADVANCE AS YOU MAY LOSE YOUR MONEY!!!

Chef needs to read a recipie book. To be fair the loaded fries were alright. Could tell they were frozen fries and processed cheese sauce though. Now the main reason for the review… burger was atrocious. Didn’t even toast the bloody bun. Plain, too big and the patties were overcooked. Doesn’t justify £16.95 to be honest guys. Get yourself down to see Jamie Oliver mr chef!

It's OK. We had to wait to check in while the receptionist was on the phone. The room was adequate for what we wanted, a comfy bed. Ordered food in the restaurant / bar service was good food was average. The wife ordered scampi & was piping hot. I ordered meatballs & it was lukewarm. Good location foe what we had planned. Car parking was good if tight at the rear.

Had a meal here tonight. Dreadful. Burger was so overdone. Stir fry was so salty couldn't eat it. Chicken was dry, potatoes were hard. Never go again.

We had a small family gathering in Uttoxeter and decided to eat here as the lunch offerings were about what we were looking for. Really impressed with the decor in the bar and restaurant area and staff were very friendly and helpful. We tried a few different dishes for lunch - the fish platter, halloumi fries and loaded fries. All of the food was delivered promptly. All of the food was fine but nothing stood out. The fish platter had some nice fish goujons but whitebait and prawns were not great. Fries were a little on the soggy side. So overall it was fine but not really good enough to consider coming back.

Booked the hotel for visiting friends. We arrived there and trying to check in is totally unprofessional. First there is no one around, so you end up walking around the place trying to track someone down. Then when you do find someone they say they “can’t check you in” and go off to find someone who can. All in all it took 15-20 mins just to get the key to the room - gods knows how they cope if a few people are checking in and checking out at the same time!! Food - our friends tried the food and said it was nothing special, mediocre at best. They also said food took a long time to come and menu prices are expensive for what they got. Thankfully there was a discount promotion on food as at the menu prices they said it would have been poor value.

All round great experience with lovely food and polite professional staff it made for a fantastic meal out with friends for our celebration.

Brilliant place, fresh food with great service. Great new management running the place. Really nice vibe to the place.

Well I'm now into my second week and feel asim one of the family here. Such a lovely atmosphere and all the Staff are tremendous 👏 The full Breakfast is absolutely perfect. And the evening meal is really well cooked and huge portions.

AVOID!!! Visited with a friend, I chose the steak skewer, with sweet potato fries and house slaw. For almost £24.00, the skewer was meat only with half a mushroom at the bottom... I'd asked for it to be cooked medium... I sent it back, has it arrived bloody. 2nd attempt, still bloody...asked to change dish for something else. Chose a noodle dish with salmon fillet... Waited a good while for the dish to be delivered to the table. Server eventually came and assured it would be 2 minutes...which became another 10. My friend had at this point finished her meal. Dish finally arrived, the noodles were swimming in a rich, soy sauce.. that quickly became sickly has there was far to much added to the bowl, so had to leave half of those. Server on providing the bill had the audacity to say he had removed the skewer cost from the bill. I should think he had! No offer of a complimentary coffee for the inconvenience of poorly cooked food and service.

Reece the manager here is fantastic, always makes you feel welcome, chefs serve a good meal and staff always friendly!

Went for dinner on the evening food was excellent and service 11/10, recently took over by new management, place looks a lot cleaner than it used to be we will be coming here more often now especially after being told there is a new menu coming soon

Terrible Service We booked a table for Sunday lunch at 4 pm, we were informed that there was no beef, decided to stay even though beef was what we wanted and they serve lunch until 6 so they should not be running out of it, food arrived luke warm with a very small plate of veg which was for both of us, this consisted of 2 boiled potatoes, 3 small peices of Broccoli and a dessert spoon size portion of swede mash, so we asked for more and they bought out about 8 more pots but no veg, they took my food to be warmed up and when it was bought back to me it was missing my Yorkshire pudding and roast potatoes, by this time my partner had almost finished his meal, totally spoilt the meal, which made matters worse was that not once did anyone apologise to us or offer to take anything off the bill, I had to tell them that I was not paying for the food, no sauces were offered with the meal I had to call someone over and the young waiter did not have any customer service skills at all and did not even speak or smile, it never used to be like this but I am informed that it has new owners.... we will not be returning, I have never received such bad Customer Service anywhere.

Heard changes were being made here so decided to try it for a family meal as we had relatives visiting. What a mistake that was! Our family left feeling ripped off and disappointed. Our advice is don’t bother! The staff don’t seem to have a clue and the place is dead. No atmosphere and service was terrible, we felt like we were an inconvenience to the staff. The food was also awful, from our table of 6 all said their food was poor. The restaurant also seemed generally unclean and the toilets need a refit as everything is broken.

Decided to give it one more chance as this used to be our favourite restaurant still very disappointing we used to go once a week and the place was bursting and we used to have to wait for tables when we turned up for Sunday lunch they was five people in the building a young lad waiting on who was so rude we asked to speak to the manager but she was busy sat outside having a glass of wine as apparently she being working all day it was the worst Sunday lunch I've ever had and will never return what has gone on with this place such a lovely building such a shame

I stayed with my mum for 3 nights and was absolutely blown away! What a stunning hotel! The rooms were wonderfully bright, modern and clean. The decor is gorgeous and the downstairs restaurant is super elegant. They have a cosy fire as soon as you walk in and staff were super lovely. Apparently they've just been taken over by new owners so when we booked a few months ago it was booked with breakfast included where as now I think it's an additional charge on top of the room rate but l'd absolutely recommend booking in for breakfast if so. Plenty of options and all super fresh. We tried the restaurant on one of the evenings too and they had fancy cocktails to choose from and the food again was just incredible... homemade onion rings, homemade chips, incredibly juicy burger and super attentive staff who made you feel so well looked after. Nothing was ever too much hassle (my mum personalised almost everything on the breakfast menu) and they managed to hit everything spot on! She's a fussy one! The ONLY down side was one of the rooms didn't get any WiFi but they were happy to switch our rooms so everything was sorted pretty quickly.

Reece was absolutely amazing. He went out of his way to make our stay perfect. He’s an asset to the hotel. Thank you Reece

Stayed in the hotel on business and it was fantastic booked a table for dinner, had the steak and I must say it one one of the best I’ve had in a very long time, all the staff and management I encountered were extremely helpful, friendly and informative would definitely stay again

I booked here on Fri for friends birthday meal and was looking forward to it as I had, of course previewed the menu! I was not disappointed! The steak was cooked to perfection and was the nicest steak I’ve had in a very long time, compliments to the chef! Staff were very helpful and attentive and the atmosphere was great, will definitely recommend 😁

We stayed for one night. The room was clean The restaurant was nice also Unfortunately we had to leave the hotel at 6.30 but when we got up there was no hot water so we couldn’t wash or have a shower. Not the best ending for us

Bit dark could do with more lighting

Called in for lunch.Highly recommended

Down on business took some guests, fantastic food and exceptional service. Will definitely go back next time I amin tge area.

Food and staff were fantastic, beautiful venue. Looks very clean and well maintained. Staff where very attentive and on the hall. Will definitely be back

I attended this venue for a private function, so I didn't actually get to view the hotel or stay in one of its rooms. The bar however was lovely, as was the carvery they served us. The bar staff were friendly & the bar had a nice atmosphere, with the fire place burning the bar felt really cosy.

We have just been to the White Hart for a Group luncheon of 36 guests. We had two course Sunday lunch in the private dining room, which is situated upstairs. Can honestly say it was superb, I am a self confessed ‘difficult customer’, I just like things right. I was apprehensive as to whether or not this number of guests could be served the usual excellent quality food, hot and and altogether. We were not disappointed. Special thanks to Izzy and the waiting on staff that served us today, up and down those stairs and to Ashley and the team back of house that prepared our food and made sure it was all fantastic on the day. We hope to return again next year for the annual AGM. Thank you very much Laura

Never disappointed with their Sunday lunch. Such good value for money. A good variety of fresh vegetables and plenty of meat and all meats come with yorkie, pigs in blankets and stuffing.

Made a booking with booking.com arrived, first person checking us in said the system was down. Then a young man who said he worked there but was off duty stepped in and said we were in room 6 but he couldn't find the key. A bit of whispering amongst the staff before the manager came and told me that booking.com over booked and should have let me know. My son is 14 and severely autistic. We arrived just after 10pm, lots of calling around and driving around to find someone else to stay failed and myself and my son are now trying to sleep in the car. This place is not local to me and I will never have to grace it again.

My girlfriend and I stopped in for dinner on a Monday evening following a recommendation from another local pub. The staff were friendly and the food was good, but it did take 40 mins to come out. There were only 2 staff on covering the bar, service and everything else, thankfully they weren’t that busy otherwise I think they’d struggle. That said, we’d go again and I’d recommend it based on our experience.

Having been several times previously and having a wonderful experience we were looking forward to celebrating my husband’s birthday with our family. There were 10 of us booked in for 4.30. Upon arrival a very friendly young lady asked us to take a seat in the bar while our table was prepared. Unfortunately after half an hour we were still waiting. This young lady was alone serving in the bar doing her best, the bar wasn’t very busy but drinks took a long time to come. There appeared to be one other young lady waiting tables and running everywhere, also doing her best and so pleasant and helpful but the place was clearly understaffed. By 5.15 our table still wasn’t ready. The restaurant wasn’t full but people at another table told us they’d waited an hour for food. We decided not to stay as we had kiddies with us who were hungry. The staff were so apologetic and the chef even said if we ordered there and then he’d start our order but we were looking at an hours wait. I can’t fault the staff. We heard the management had sent staff home earlier. Yet they’d been happy to take our booking. We ended up going to another restaurant who accommodated us at the last minute and where the food was served quickly and efficiently. We won’t return to the White Hart. Since our last visit the whole place appeared to have gone somewhat downhill. Sticky floors and tables in the bar although the restaurant still looked nice. It was such a shame that a family celebration fell short of being a nice occasion due to poor management. The hotel missed out on a substantial amount of money when we decided we were not prepared to wait. Huge thanks to the two girls and the chef who couldn’t apologise enough.

Came to the Gin and Rum festival bank holiday weekend as last years was great travelled from the West Country for this event. Extremely disappointing drinks over priced not much selection lady manager rude and abrupt to customers when they said about discount cards food was awful up to last years food, this year a wrap for £7.00 well over the top. Sat next to a table with obviously a manager who wasn’t work that day and all the people with him were going off to their cars for refills (don’t blame them) as the drink prices hyped up. Such a shame to spoil such an event. Won’t be recommending for next year and won’t be attending. We left and went and enjoyed a drink at the Horse and Dove great atmosphere better selection of gins. Such a shame about the festival as heard loads of people moaning about drink and food prices.

Visited the White Hart for lunch today and just wanted to comment on the excellent experience. The staff were so cheerful, friendly and helpful and their hot table lunch was just such good value for money with a good selection of mains on offer plus a tasty vegetarian option cooked to order. A great selection of fresh veg plus a pudding, in our case chocolate sponge and custard all for £9.95. Well done everyone at The White Hart.

We travelled from south wales for a visit to Alton Towers and stayed at the White Hart the night before. We booked Sunday lunch and were seated promptly. Our drinks and food orders were taken quickly by a really friendly young girl who really looked like she was happy to be in her job. The Sunday lunch was beautiful, the meat was perfect and a great about of sides were given. We stayed in room 6 which was really nice. Comfortable double bed and a dressing table and chair which was great for getting ready. There was quite a bit of noise later on in the evening which is okay, it’s a pub after all. However, the movement of chairs/tables at 5am was not good and kept me awake for ages. Overall, a very good experience at the White Hart and wouldn’t hesitate to return.

Disappointing experience. Had to wait 15 minutes for our table that we had booked at 7.30pm. Food didn’t come until 8.55pm and it was very average. We were beyond hungry at this point but nobody finished their food. Gnocchi said it was with broccoli. It was undercooked and no broccoli, instead they added the side veg that others had on their plates. Risotto rice was so over cooked it was mush. Goats cheese roast looked unappetising and tasted bland. Chicken skewer and pizza were fine. Bizarrely an alarm went off 3 times above our head which apparently shuts down everything in the kitchen which wouldn’t have helped with the delay! We were offered a complimentary drink ‘because of the wait’ but then billed for it. When I queried it we were challenged by the manager on how many drinks we had!!! Manager asked us if everything was ok and none of us replied, yet when we told her it was not good she said ‘“I asked you if it was ok and you said fine”. So on top of a long wait, average food and quibbling the bill there was attitude as opposed to apology. This is a venue that can’t decide what it is. It was a Saturday night, pool table, a tribute act (so loud music), a pub atmosphere - which is all fine.. but don’t sell yourself as fine dining… or don’t serve food on busy and loud Saturday nights. It was a real dampener on our otherwise great weekend away in Uttoxeter.

Great food great value, very friendly attentive staff. Really lovely. Only been once before for Christmas team evening meal.

Food was nice, service fine, nice surroundings and cocktails were lovely. We ordered the Goats cheese roast which should have come with chips, chips were not served, we asked the waiter where our chips were and he said it didn't come with chips. When we left we looked at a menu and confirmed it should have done! Disappointed considering we were recommended by friends to come here. No issues with mistakes but to be lied to is not right.

Hardly anything left on the menu, frozen bread rolls were delivered as a starter. Didn’t get what I ordered as a main. Then a fight broke out in the bar. The young staff that served us tried hard but the venue could be so much better! Not a great experience.

Terrible service here. Asked if it was possible to eat our meal outside with drinks. Were shown to an outside table, drinks and food order taken. We were then asked to pay for the meal and drinks before we received anything, we happily paid for this. The waiter then returned as told us that non of our food orders were available as the kitchen had ran out of food, did not offer anything else and said we would have to speak to the manager. The manager wouldn’t come out to speak to us, we were made to go inside to resolve this. The manager was very rude and unapologetic. We explained we came only for food so did not wish to have our drinks he refused to issue a full refund and blatantly ignored any of our concerns. Terrible customer service.

We stayed at the hotel recently and decided to try the food in the hotel as there wasn’t many places open in Uttoxeter on a Wednesday. My partner ordered the burger which he says was delicious, really big burger with lovely bacon and cheese fries....

Very loud music. Couldn't speak to each other . Turns out it was race day in Uttoxeter and they only had a limited menu. No vegetarian starters. Only one main course.

Shocking,booked online for an early mother's day suprise. Wasn't told about limited menu when booked online,due to race day! , not told when we arrived ether. Couldn't hear ourselves think music way too loud. No one around to seat us. No vegetarian starter on "The...

My partner and I booked a last minute stay here and I would highly recommended. We had dinner which was very good. The room we stayed in was clean, comfy bed and bonus there was a bath what more could you ask for. Walking distance...

Amazing friendly staff Clean rooms Lovely food Lovely character building will wonky floor Reasonably priced quality food and drinks Helpful staff

We booked this hotel for my husbands 60th birthday racing weekend. The day before I contacted the hotel and explained about my husbands birthday and asked if they could put up some banners in our room, they asked a few questions and said no problem....

Room The room was very spacious with a very comfy king size bed, two chairs, hanging space, flat screen tv and en-suite with shower over bath. Large flurry towels were provided along with a tea/coffee tray. A couple of minor things need addressing such as...

On Friday evening, I enjoyed a meal at The White Hart for my friend's birthday. Excellent cocktails, well presented/tasty food, friendly staff and good service. They even saved the table for us when we had to dash off in an emergency before dining. Thank you...

Fabulous food night tonight as always. Food was just cooked to perfection. Even though the pub was busy with diners and people in the bar area the service was faultless. Well done Ashley and all the team we throughly enjoyed our night out

Works meal was excellent. The food and service was brilliant, one or two minor mistakes but the staff were very quick to sort it out. Everything perfectly cooked and presented. Real Ale from the local brewery on the premises is superb. The White Hart Hotel...

Absolutely fabulous food and fantastic service throughout the meal. Selected range of menu choices however all options tried by the Otto were superbly cooked. Aaron was extremely professional and attentive servicing the table.

We went for Sunday lunch it was the best ever the staff were very friendly and helpful will definitely be going again

What can I say, well we will definitely be back. Lovely clean, well decorated rooms, and hotel. Staff are really friendly and very easy check in/ check out service. We had dinner at the hotel and just wow. We couldn’t decide what to have as...

Hi We made a reservation for a table for 4 people for 17.45 on Saturday October 1st. We arrived on time but no table available. The manager said it would take about 10 minutes to seat us. We went to the bar to get a...

We’ve just been this evening for my son’s birthday meal. Six of us ordered pizzas , we waited 1 hour 30 mins for our food! Then the first pizza came and it took 20 minutes before the last one came, food was just very average....

Have dined here on 5 occasions for Sunday lunch the choice is good , the quality of the meat excellent and the 9 different veg perfect

Food was delicious as usual but management had not put enough staff on to cope with race day crowds. Poor Rhys - young waiter - was front of house, waiter in restaurant, clearing up, bar staff! He was so apologetic about the lengthy wait but...

Brilliant service from a cheery chap Lewis, food was amazing, Sunday lunch was yummy. Thankyou for the delicious cocktails 🤩

I attended for a work leaving meal for sunday roast. It was an absolute pleasure to be served by Lewis, he was very attentive and professional. Thank you!

Having previously eaten here we were looking forward to a lovely meal. The reality was so disappointing. Upon arrival the bar area was filthy and the floor was sticky. We were taken to our table and found the staff to be indifferent. One of us...

Booked a table for after a day at the races and so pleased I did. Food was delicious and great portion sizes. Atmosphere was romantic. Staff were friendly and service prompt. Cannot recommend this place enough! Perfection

Starters were ok. Mains were universally poor - overcooked liver, chips brown and soggy (cooked in oil that’s too old, not hot enough?) Special mention for salt and pepper supplied on request only, in Saxo plastic pots, transport cafe style. Nobody finished mains, chips hardly...

Had an impromptu lunch at The White Hart Hotel today. The lunch menu is amazing value and starters are huge. Delicious food, freshly prepared and super tasty. Couldn't fault it. Thanks to Ash and the team 🤗🤗

We pre booked a table for their special Valentine's Day dinner and had a lovely evening. The service was very good (special thanks to the lovely Cara) and we didn't have a long wait between courses. Our food was hot and cooked beautifully, especially the...

A nice break for us. Hotel/Pub comfortable and clean. Plenty of customer parking. Live music on one of the nights, although no where for us to stand/sit to watch as a party (I think) was going on. Had an evening meal in a busy restaurant....

Just got back from a 2 night stay here. Rooms were nice and clean. The bar was lively and had a good atmosphere. Food in the restaurant was also very good. Ashley was very helpful and always around if we needed anything. There was no...

Yesterday evening I had a table booked at the White Hart for myself and a friend who does not live locally. After my friend travelled over 45 minutes to this restaurant we were told by the waitor that "they had ran out of meat". Confused,...

Simply the best Sunday dinner ever. Piping hot, top quality ingredients, generous servings with exemplary service. The gravy is to die for and could be better than your mother used to make! Every need catered for with professionalism and grace. Very reasonably priced for a...

Food was overpriced and poor value for money!!! Service was very slow and food was bought out by an inexperienced 10 year old!!! Cocktails were split all over the table and no replacement given. Glass had several chips in it. Staff stand around ignoring you...

Our table booking was for 8pm it was 10pm before the main course got to us, we ordered drinks and the order came wrong multiple times, was told we could move downstairs after meal to have a drink in the bar by waitress… she said...

A group of 15 of us went for our works Christmas outing here and we had a great time. We had so much food for the main courses and kept having more brought to the table. Value for money was brilliant. We stayed here quite a lot longer for drinks near to the main bar and had a fab time. Thank you to all the staff

A great time was had by all! The pub was decorated tastefully and felt very festive for our Christmas meal. As a table of 17 we were served in good time and enjoyed our Christmas lunch, which was well presented. A special mention to ‘Ashley’ who looked after our table and resolved our menu mix up! The only disappointment, no sherry available at the bar! It’s Christmas!

Had a wonderful evening,the service was impeccable.The waiters were very polite and very efficient.Our food was plentiful,tasty and well presented.The choice of vegetables was amazing.Highly recommend for service and quality.Thanks to all who made our evening so special.

Literally just finished eating a wonderful plate of battered cod and chips, which were up there with the best I have eaten. My DH had the vegetable soup to start which was also delicious.The server was lovely and friendly, all in all a great find on our journey from London to Manchester

Fantastic Customer Service. Loads of vegetarian options (Thai Red Curry is amazing) Staff were fantastic Will definitely visit again !

My family and I visited The White Hart for a mid week evening meal after a recommendation from the local guest house we were staying at. We went in without a reservation and shown a table in a very tasteful dining area and were attended quickly by a very polite and professional waitress (sorry, didn't get your name).The menu is really interesting and varied which made it hard to choose - which, of course, is a good thing. Unfortunately, there was no non-alcoholic beer or cider option to choose from so I had to opt for a Coke. This is really unusual in these times as virtually everywhere offers at least one choice of AF drinks - even if its just a Heineken 0 or Becks Blue. Not a big deal but something to think about from the owners perspective I would say.All of our meals were really good, perfect portion size and tasty. The service throughout was brilliant and we had a thoroughly enjoyable time here.

The White Hart doesn't deserve even a 1 score. Complete ignorance and terrible customer service. A piece of braised steak which was 90% grissle and inedible tough pork in a bitter sauce. No apology, just 'pay the money, we don't care' attitude. Telling family members who live in Uttoxeter, they respond 'oh, we could have told you never go there, it's well known for the greedy, poor attitude and food;.

had a lovely meal food was excellent and our server was lovely ellie so helpful thankyou will be visiting again soon

We had Sunday lunch albeit at 5.00pm the only choice left was Turkey which was great because that’s exactly what we wanted. The food was delicious so tasty and fresh. The service was equally as good really welcoming and efficient.

We booked here as we were staying in the Alton towers resort and I had heard really bad reviews about their food. I am so glad we did because the food was excellent. Food was such good quality and good value too. The staff were really friendly. I would definitely recommend to anyone.

We are regular visitors to the white Hart mainly go there for drinks but ashley has put new menu on after pandemic and we were very impressed with the menu the food we had was excellent although he was busy he still found us a table also elle who served us was great definitely worth a visit

We visited Uttoxeter with our dog, as we had arranged to visit the dogs foster carer from whom we had collected her 6 months previously. We were staying for a week near Ashbourne, so travelled to Uttoxeter in good time in order to have lunch first.I went into the Hotel first to find out whether they were dog-friendly, which they are, then looked at the menu which took me by surprise. Not only was there a good variety of main dishes ,but the prices were so much more reasonable than we would have expected for a smart Hotel.We went in with our dog, were welcomed and shown to a table. The service was excellent, efficient and friendly. The food was delicious, very tasty and we enjoyed every mouthful. We had the chicken and ham pie, with vegetables and new potatoes for me and chips for my Partner, followed by Chocolate Brownie with Ice Cream and Cream, and the Eton Mess.We would certainly go back if we are ever in the area again, and would be happy to recommend it to other people.

We were looking for a place for lunch and a fellow visitor to Uttoxeter suggested the White Hart. First impressions as you enter was that this is a five star establishment. The team that welcomed us were also very competent, friendly and helpful. The lunchtime menu was small but offered a good choice. The food was exceptional and plenty of it too, freshly cooked local produce, you couldn't have beaten the taste. Price?, well that was the biggest surprise of all. 5 stars all round and we paid less than £40 for 2 starters, 2 mains and 2 glasses of wine, take the wine away and you'd be paying less than £30 for a 5 star experience. Will we return? Yes we will, we would recommend the White Hart to anyone looking for good food , great service and a very competitive price, thank you.

Omg!!! The food and service was 10/10! Portions are so big prawn cocktail and chicken skewers for starter were like a main! Service was very friendly too!!

Superb food. Helpful flexible staff. Everything was delicious; chicken, ham and leek pie and fish,n'chips exceptional. Indoors and outdoors covid well thought-through. We will definitely return,

Calm atmosphereFriendly staff. Location is amazing in the middle of town and local brewery right next door! You can eat inside and outside ( garden). Food was OMG! Spectacular! Presentation 10/10 , taste 10/10 and portions… dear god I couldn’t manage it everything in good price. We will definitely come back

Stayed 2 nights for the races. Room 2 very noisy due to early deliveries and general traffic. Breakfast day 1 was dreadful, no organisation, the young waitress was clueless(may be due to lacking training), day 2 breakfast much better due to the waitress actually knowing what she was doing !! . Hotel clean and quality of drinks very good served by a very friendly gentleman. We think this hotel is over priced due to the fact that there is know where else to stay and they have the bulk of the customers . The young staff need proper training as many were foreign and found it hard to understand our requests. Come on owners give these young people the training they need ! Also rooms are looking tired and need attention.

I would have given a very nice and friendly review but we weren’t treated that way. On arrival on a Saturday evening, we were greeted by two members of staff who advised there was no gas in the kitchen (I completely understand this is not anyone’s fault) but the two members of staff on reception were quite rude. They claimed we would have a voicemail and that we couldn’t eat at the restaurant. I didn’t have a voicemail and was cross that this claim was being made in front my face without an apology, it’s good customer service to apologise when something has gone wrong. They had sent the previous party to another restaurant in the area and we assumed they had done that with most. It was very disappointing as it was an anniversary dinner and we spent the rest of the evening looking for another place to eat, not well managed in our opinion and won’t be returning anytime soon due to this. If they had been extremely apologetic and said have a seat have a drink on us and we can suggest loads of different restaurants or even arranged another restaurant to move to that would have been ten out of ten customers service. But two members of staff just ignoring the fact that they have potentially ruined your evening wasn’t great.

We visited this place for a Sunday afternoon family lunch and must say we were highly impressed. The staff were all extremely friendly, and having eaten in so many restaurants this one came out on top as far as Sunday roasts go. Very highly recommended.

I’ve visited The White Hart a number of times - pre-COVID and considered it a treat to go, was lovely! So this is our first visit in a while and unfortunately we was very disappointed, the menu has changed and is fairly limited, offering no children options either so had to get them 2 sides to make a meal which was way too big and over-priced too! My sister and I both had skewers and she had a piece of uncooked chicken so it had to be returned and a different meal ordered which was ok! However, it ruined mine as I was paranoid mine wasn’t cooked properly either. My husband had a burger with chorizo which was rubber hard! The service was adequate but staff were young and inexperienced and got our order wrong twice, we was left waiting a while too. In my opinion it is over priced for what is put in front of you and I won’t be returning The venue is lovely however.

We had dinner here and got great service massive portions of great food all at a reasonable price highly recommended. The burgers were massive and cooked very well, the skewers of meat etc were innovative and again cooked to perfection and massive portions. The pub has a great atmosphere.

At the end of a long day at Alton Towers we ventured to the White Hart for dinner. We were 4 adults and 4 children and were hugely impressed. Living near London we have visited a significant number of celebrity named and highly rated restaurants over the years but this restaurant's food blows the vast majority of them out of the water!!The choice was great and even though there was no childrens' menu, the main menu could be adjusted for them. The quality of food and tastiness were seriously brilliant and all plates were clear at the end of dinner.Service was good too. The staff were helpful although personally I would always prefer to have my order taken at the table (to reflect the decent restaurant it is), rather than queue at a bar!

Absolutely fab ! Staff all so friendly & couldn’t do enough for you. Food was sublime... & the cocktails (chefs kiss) Brilliant location. Couldn’t recommend enough ! Thank White Hart Hotel for a amazing stay.

After looking at the pictures of the hotel online we were slightly underwhelmed when we first went into our room since it lacked the character that was shown in pictures on the website. It was a very large albeit basic room but did have a very comfy a bed and a small mirror on the dressing table. There was a TV on the wall but it was pointless having it on as you couldn’t really hear it over the loud music being pumped into the hotels beer garden. Considering that a lot of the hotel room windows opened to overlook this, playing music this loud (and awful 90s Brit pop at that!) didn’t make for a very peaceful stay. The music started around 5pm and when I eventually called down to reception at 10.35pm to ask when it was going to be turned off, I was told that the music played until 11pm. In all fairness the music was turned down a bit after my call but I did find it a bit strange considering there weren’t many people outside listening to it anyway. On the plus side though, the double room was £180 for 2 nights for two people including breakfast so you can’t argue with that being good value, and it’s a good location for Alton Towers. We had dinner in the restaurant on both nights (as there isn’t really anywhere else to go locally) and had a really nice meal both times. All the staff were really attentive and friendly, and nothing was too much trouble. The food was really good, especially the cheesecake! If you tend to tip your waitress/waiter, you need to take some cash with you, as they can’t add gratuity to your bill if paying by card. We were really embarrassed on the first night that we couldn’t tip but did manage to find some pound coins in the car to tip on the second night.

We visited the White Hart Uttoxeter on a recommendation as we were new to the area. While the food was good, the service was appalling as they got the order wrong twice and in the end we gave up sending the meal back as we had waited over an hour for the food. They do not cater at all for children, therefore the kids had adult meals with the price tag! We will not return and if you are a family give it a miss. Great place for singles or couples with time to waste waiting for food. No apology or discount was given for the bad service.

My friend and I enjoyed dinner and also a breakfast here and were very impressed with the food, decor and service. Nothing was too much trouble and the manager Dean could not do enough . He showed us around and the bedrooms were of a very high standard , so we will definitely stay over on our next visit

We booked weeks in advance to stay at this hotel and travelled from the north of Scotland, whilst at Alton Towers for the day (an hour and a half before we were due to check in) we received a call with a mumbled message to say there was a problem with the room. Tried to call back multiple times with no answer. Arrived at hotel to be told they had doubled booked our room and there was absolutely nothing they could do about it. The staff were rude and extremely unhelpful, they done nothing to help us find other accommodation and were less than apologetic. We will never be back. We were left to find accommodation on our own after paying for the room here. The worst hotel experience we have ever experienced.

We stayed here for 1 night for our trip to alton towers theme park. Really good stay. Comfy bed and excellent service.We had food at the resort that night and it was lovely. Delicious food with great beer.The breakfast was HUGE which we like so a lot for the money and was tasty.Great stay all around

Average food...higher than average price. The male host was not at all intetested in being polite or friendly. Julie was better but i got the feeling she was new. No check back to see how food was, no interest in what type of gin or tonic I wanted, basically the male host/waiter didnt give a fig about us. Shame, it was our 1st trip out since lockdown, we got all dressed up but felt very let down. Doubt we will return.

We went here for lunch on 22nd May, our first time out to eat in a while . We felt very safe and comfortable and the food was amazing . Big portions and tasty , several of us had the chicken skewers with celeriac slaw and salad , coffee good aswell and the service friendly and efficient . Thank you to all the staff at The White Hart . We will be returning soon .