The White Hart in Basingstoke and Deane

I’m a bit late writing this review but reminded to do so because I keep getting emails from the pub. We called into the pub to talk to them about arranging lunch for a large party after a christening. We did that especially because we wanted to know where we might be sat. This was an important event for us. We were shown a lovely area and it was explained how tables could be put together. We booked, and were looking forward to it. We were surprised when we arrived for the lunch to find we had been put in a tiny annex away from the main dining area. Chairs had been squeezed in, there was no room for high chairs or the pushchair and we had to squeeze past each other to reach seats. The children kept having to duck under the table to go to the toilet. We had been asked to pre order our meals, but many of them were wrong when they arrived and four of the desserts did not arrive and we had to find someone to ask for them ( after about 15 mins of waiting). All in all it was disappointing to say the least and we will never go there again. It felt like we were just treated like captive customers and they couldn’t be bothered. Actually we have lots of family events and our repeat custom would have been valuable.

Friendly staff but have gender neutral toilets and so won't be going back there until common sense prevails! What women wants to walk past a man using the urinals? Unbelievable!

Read so many good reviews about this pub. But sadly I came on a bad day. Service unhappy and sarcastic to start with. The Sunday roast I ordered I can do better at home. No one asked if our meal was ok. Tried to complain but there was communication breakdown between staff and manager! Happy to take our money and service charge (what service) KFC have better customer service. Disappointed and will not return.

I would like to highly recommend this restaurant. The staff were exceptionally friendly, and the service was outstanding. The food was really good, making for a truly enjoyable dining experience. Thank you for a wonderful lunch!

An all time English experiance! What an amazing place to be and what a charming pub! Visited at the morning. The place was very quiet and the staff are very welcoming. We had some morning warm beverages. Will definately try to visit and luch as menu seems very interesting. Reccomended.

We used the function room of the pub to host our engagement party earlier this month. The room was a great size and had good lighting and music options - being able to connect our own music to the sound system was fab. The food was delicious and there was lots of it - many guests commented on how great the buffet was. The bar upstairs was well stocked and service good. You had to go downstairs to order from the main bar if you wanted draught beer but we were made aware of this beforehand and not an issue at all. The service from Sophie throughout the booking and organising process was brilliant and we would absolutely use the venue again if needed. Big thanks to the White Hart for helping us celebrate!

Tuesday night is darts night, I prefer the atmosphere in a proper pub to playing in the various social clubs, and the jukebox is free!

The White Hart, have just hosted my father-in-laws post funeral celebration . The whole process from booking, to the event itself was stress free and superbly managed. Every member of staff made the day fantastic. From the time we arrived to the time we left they were thoughtful and attentive and couldn’t do enough for us. The food was great, and they made sure that, an emotional day was stress free and relaxed. I can’t praise them or thank them enough.

Overnight stop on way home from Cornwall to Essex. Lovely pub, fabulous room and great food ✔️✔️✔️ Good friendly staff, selection of beers.

After a visit to the Bombay Sapphire Distillery we wanted lunch and had hoped to come across a country pub with a garden. But nothing quite right came into view, so we stopped at The White Hart. It's a large pub with plenty of indoor seating and we received a pleasant welcome from the staff behind the bar. We opted to sit outside but, sadly, no countryside views. Instead some nice planters with flowers but otherwise a bit of a tired-looking seating area. The menu was typical pub fare and the food we ordered (a burger and fish and chips) was fine - neither the best we have ever had, but certainly not the worst. The one problem we had was the slow service, it took ages before a waitress came to take our order. As the pub was not that busy it was almost as though we had been forgotten about.

Went to a gig. Good atmosphere, plenty of room.

Here for a night before working at CarFest so wanted a comfy stay before we went in the tent! We got here a bit late, nothing too much trouble. Fitted us into a busy restaurant on Tapas Tuesday. Food great and tremendous value for money! Stayed in the Stables, room cosy, bathroom fabulous!

Good food but appalling service! The waiting staff looked disinterested and often sitting down/chatting rather than looking after their customers.

We decided to book for the night as we have found all upham pubs a delight. The room did not disappoint, Small little touches, USB sockets, dyson fan, wireless charger, heated mirror, with the largest bathroom you could ever wish for, a roll top bath too! The bed was most comfortable. I must mention dinner, I have allergies but the staff were very attentive, listened and catered for me perfectly. Breakfast was tasty, very well stocked table, good presentation. We will definitely return.

Went for Fathers Day breakfast, it was busy but food was quick and atmosphere was great. Comfortable seating areas and great service. Thanks for making my father in law a happy chappy with his full English!

The food is always ok (although just ok and sometimes warm rather than hot) but the lack of welcome / attention and incredibly long wait to order then receive our food always spoils our visit. I keep saying we won't go again - but then giving it one more go. This was the last

9th June 2024. We went for Sunday roast. FIrst time of going so no axe to grind.This my honest assessment. Staff- couldnt fault. Very polite, helpful & attentive. Food - Meats were beef, chicken, & gammon . Most priced at £19.95. I had beef & a 1/4 of chicken. Chicken was okay, Only 1 small slice of beef which had fat on. 2 medium size roast potatoes. 1 large yorkie, parsnip, & 3 small portions of seasonal veg. It was average & overpriced. Didnt have a dessert so cant comment. Drinks - expensive. Large glass of standard wine was £12.50. Now for the sucker punch. Went out as a family. 6 adults , 1 child. 5 roasts, 1 burger meal. 1 childs dinner. 3 sweets & 1 childs ice cream. 2 lime & sodas, 2 cokes, 2 glasses of wine, & 2 pints & a childs drink. Our bill came to £218 plus a service charge of 12.5 % or nearly £28 which made the total £245. Probably mentioned in small print at the bottom of the menu somewhere but was not mentioned when the bill was handed over. Hmmm. Refused to pay it & left a tip of my own decision. Expected a lot better for the price..

The White Hart Hotel and dining. What an awesome start to our holiday, the staff were absolutely delightful, the stables room was superb, very clean and very well stocked. Would we stay here again....absolutely. we tried to book for our journey home, but fully booked. Absolutely awesome, food sublime, thank you all for a beautiful stay. See you next time

We have had a really excellent Sunday lunch here two weeks in a row. Very good selection of vegetables (liked the red cabbage this time!) with a choice of one, two or three meats or a very tasty nut roast. On both occasions the young staff have been really friendly and efficient.

Thought we would pop in for a quick lunch, we were served by lovely Sophie, she coped with my intolerances and allergies, and was able to make me relax and enjoy my meal. I will definitely return. Relaxed atmosphere.

Great pub great service great people

We discovered this chain of pubs a couple of years ago. They are right up our street and now when travelling between home (Devon) and the South East needing a stop over we look for a convenient one. On this occasion we had a funeral to attend in Surrey early Monday morning so we booked this pub and left home 3pm Sunday afternoon. It was our second visit and it was great to be back. A really warm welcome as we trooped in with bags++. A very nice room (2). Last time, it was 7. Great bathroom. Warm, cosy, great tea/coffee facilities etc. We hit downstairs pretty quickly and started to enjoy ourselves. We had not seen the tapas menu before and this suited us. They are small and we happily ate 6!! Not a cheap evening but most enjoyable. Had a great night's sleep and a lovely shower. We had not paid for breakfast in advance but took advantage of the 2 for £14 plus complimentary buffet including tea and juice. We thought this was excellent value and really enjoyed the smashed avo on toast with poached eggs and tomatoes. Both male members of staff we dealt with were great. We will definitely be back not only here but to other pubs in the charming bedrooms chain.

Fantastic place to stay Felt really homely as soon as we walked in. Staff were all friendly and welcoming Stayed here as we were doing Bombay Sapphire distillery tour. Great location with bus stop opposite which stops outside the distillery Ate dinner here which was lovely Room was really clean and comfortable Breakfast the following morning was fantastic and great value (full English) Would definitely recommend to anyone to stay here.

We were staying locally and visited twice, once for a pint and once for food. Service was good including checking that our food was fine. The beer was well kept and choice of food good. Prices pretty much in line with good pubs. I’m happy to tip but prefer it to be at my discretion/amount as I think it ensures a better level of service.

On arrival, went and sat down in a booth. Was then told to move as it was reserved, however no reserved sign on the table. Then sat a table that was ridiculously wobbly, so had to move again. Waited ages for staff to come and take a drinks order, then waited even longer for food order. Food arrived, all cooked ok, but small portions, and apparently as they call themselves a gastro pub, your food has to come in a load of weird random pots on the plate, like a miniature saucepan for your peas, which adds no value whatsoever, however the food was nice. What really wound me up however, was a 12.5% service charge added to the bill! The absolute cheek of it! We are not in America!!! I didn’t realise this was the case, nothing was said at the bar when I went to pay, how sneaky! The service we received was not up to scratch, the teenage waiting staff need training because they really don’t have a clue. Disappointing. The service charge needs to be removed, it’s incredibly sneaky, and quite frankly rude and entitled. Had we received better service I would have tipped the staff, but to just add it anyway and then NOT say anything at time of paying is appalling.

My daughter and I booked this hotel for one night as we were going on the Bombay Sapphire gin tour. We arrived at 11am thinking this would be too early to check in but to our surprise the young lady (Jess?)behind the bar said our room was available. The room was very nice and had several added extras for us to enjoy during our stay. We had a couple of tapas dishes for our lunch before catching the bus from the bus stop right outside the hotel/pub. We enjoyed a cocktail and shared a dessert in the pub before going to bed. Breakfast was very nice. The only reason that I haven’t given a 5 star rating is there is a slight smell in the corridors from the extractor fan in the kitchen. I would definitely recommend this hotel.

We've been here plenty of times as we live locally so know what to expect. Not disappointed on a wet miserable Friday evening. Two fish suppers, lovely haddock and golden chips with crushed peas. Hot and fresh and served quickly by a friendly waitress. Nothing to complain about, would like to try their new Tapas and flatbread menu, (5 dishes for £20).

While the environment is lovely and the service, this time, was great, the menu really has gone downhill. There's nothing exciting or exotic at all, just plain old pie, mash, fish & chips and the like. The food itself was quite bland and difficult to get through. Won't be returning until the menu offers something beyond dull, regular pub food.

Everything in the White Heart is disorganised. On arrival you are just ignored. When you do manage to get attention they have no idea on what to do. Drinks are not offered you have to go to the bar as no waiter available. The revamped tapas menu and build your own meal are a good change to the offering. However the staff have no clue of what the dishes include so you are left to work it out. From ordering to meals arriving 45 mins. Just plonked on the table by waitress and left. No offer of sauces etc or maybe a second drink. No check is the food OK. So back to bar to queue and carry your own.drinks back. Then when you get your bill from the bar they add 12.5% service charge to everything. What a joke as there is no service. They were unfriendly throughout. We live local and really like how the hotel is laid out. Whenever we visit we struggle so it's no fun. This hotel and restaurant needs a manager who knows their job. Staff need training.

A very lovely old pub. The staff are always friendly and the atmosphere is always very lively. I especially like the once a month rock nights

We visited last weekend as they had a great band playing. Encouraging live music to the local area seems to be passion, which is fabulous. Very friendly staff. I can't comment on their food, as we didn't eat, but I'll certainly go back and try another time

We visited the White Hart on Friday evening as part of our weekend getaway for an easy and casual dinner. It was a lovely and cosy pub with a great playlist and good food. The menu was very no frills which is just what we were after and we had a lovely meal - lamb koftes were a real highlight!

Family Christmas Day lunch and all of us had pre-ordered different starters, mains and desserts. Management had taken care to limit the numbers in the dining areas so the pub didn’t feel overcrowded or noisy and all the food was beautifully prepared, presented and served when requested. (Breathing space required between the main course and dessert!) In addition, all the servers were attentive, cheerful and helpful. Excellent value for money and the whole experience really enhanced our Christmas Day. Thank you to all involved.

Nice environment and food. However a mandatory 12.5% service charge is automaticaly added to the food and even the bar bill. I could except this if the service warranted it but more often than not its indifferent - at best - leaving a feeling of resentment and being ripped off .

I live close to the White Hart but haven't visited in a long time due to very poor food and poor service. I heard that there was a new chef and had heard good reviews, so I decided to give it another try. The food was delicious, and the service was great! It was very busy, but the waitress checked on us regularly. There were 6 of us and we all thoroughly enjoyed our meals. We will definitely be going back again.

Great pub. Nice selection of drinks, and always a nice cask ale on offer. Draws a friendly, alternative crowd, and I've made lots of friends here. Expect bigger crowds when there's a band on, but thats a good thing. Nice outside space for the summer months too. Well done, White Hart crew.

Stayed here after a local gin distillery tour. We had a deluxe room which had plenty of space. The room was tired around the edges especially the bathroom but okay. Windows were very draughty on a cold night! Bed was comfortable. Although a Nespresso Coffee...

Stayed overnight after a trip to the Bombay Sapphire distillery. Staff have been brilliant from booking communications, through to service during our stay. Our room was lovely, breakfast and dinner were delicious…and the whole place was really Christmassy! 🎄

The best pub in callington with my favourite bar lady 💋

This pub has a very rude female owner who talks to customers like trash. You can also see this in her response to the negative reviews on this page.

We went with our sisters and other half’s for a lunchtime meal. A really great location with friendly, helpful staff. Good choice of drinks and food. Well worth a visit

Fabulous time celebrating a 40th birthday on Saturday night. Brent and Sophie were lovely organising and decorating some tables for us. Great atmosphere with live music. Great pint and friendly service. Definitely recommend. Thanks again.

Called in on Friday for lunch before heading out to the distillery. There is no sign telling you if you should wait to be seated or grab a table and it really isn’t clear what the correct procedure is, so I politely asked a waitress...

We came to the White Hart about two years ago and had a fantastic Sunday roast- probably one of the best I’ve had in a pub. We decided to revisit, expecting the same delicious food as last time. Unfortunately we were let down, the potatoes...

We were there at the weekend, the food was lovely it was a shame the waitress didn't want to be there, didn't know what the soup of the day was it took ages for her to find out then we ordered some more drinks but...

I was part of a large group who were celebrating a big birthday. When I looked at the menu I saw that there was little choice listed for vegetarians, in fact there was no vegetarian choice in the main meals listed in the middle of...

Lovely Roast Dinner with friends. Mia was very attentive and it was a pleasure to visit. Will definitely return here soon.

Great Sunday lunch. Mia was great and the food was good. Put up with a lot of our messing about . Strange that the review has to be more than 100 characters

Very tasty Sunday roast with the family, very generous portions. Out waitress Mia was great, nothing was too much trouble for her.

This is our go to venue when we fancy a Sunday roast and we don't want to travel far. Today we opted for a nut roast and I had the duo of 1/4 roast chicken with gammon. Both excellent dishes (see photos). Generous portions and...

Cosy, quirky and with a warm welcome. Room was very comfortable and everything you need for any short or long stay. Food was excellent washed down with some good craft beer.

Friendly, welcoming, good affordable food and drinks. Best staff and management, lots of entertainment and made to feel welcome ❤️❤️

Me and my partner went there for a Sunday lunch on the 18th of October after waiting nearly 1 hour. My half chicken dinner was not cooked, and blood coming out it and when we told the Staff didn't seem bothered, Anyway my partner put...

Won a voucher in a raffle for Sunday dinner for 2. Decided to book for yesterday the 17th sept. On arrival we were shown to table and drinks ordered arrived within 5 mins.. ordered food 1 x beef roast and chicken roast.. took 50 mins...

Had an amazing dinner with my family staff were very friendly and sorted out all of our needs. Overall would recommend to all my friends and family

Came for Sunday lunch 16/09 with friends, the pub had a lovely atmosphere and was very busy. Staff were efficient and attentive even when rushed off their feet and food was fantastic. Will be back!

Lovely, friendly pub. Not many left like this nowadays. The landlady and landlord go the extra mile for the community too. A real community atmosphere. Best pub in Basingstoke.

Live music is always a vibe! Great and friendly staff! Feel safe and welcome. Also FREE Jukebox + Pool!!! I’ll defo be back!!!🍻💙

Wow! Had a lovely stay over the weekend, food was superb (sad I didn’t go for the Sunday roast as they came out looking incredible). Great selection of gins and was great to be topped up after our tour of Bombay Sapphire. Informative and efficient...

Had a lovely nights stay recently. Food was superb and service was excellent. Would definitely return and recommend to friends.

Very average, and definitely not worth £14 pound. Nice atmosphere and friendly staff but £14 for 1 bit of small bacon think I will pass on this in the future

As just about the nearest place to stay for Carfest (camped once, never again), booked a room for 4 nights across the bank holiday weekend. Have to say it was fabulous. Room was huge with massive ensuite including roll top bath. Very clean. Food was...

Been a while since we stayed but the rooms were a good size. The rooms in the restaurant and bar area have plenty of space too and the decor is smart and interesting. Now that we live in the village we visit more regularly, great...

Lovely atmosphere with the live music. The cocktails are really unique served in a pint glass. One of the best pubs in Basingstoke

Sunday lunch for two. Fairly busy but served promptly with drinks and mains. My roast chicken was good but I would have preferred a half roast chicken rather than a breast fillet. Accompanying veg generous and a good selection, well cooked and hot. My partner's...

Haven't been in this pub for ages. Lovely atmosphere and a nice quick pint

12.5% service charge when I ordered my food and drink at the bar! And £6.20 for a flat peroni is not ideal. But the food was alright.

Had a party in their function room. Really helpful team. Booked their DJ who was pretty good. Really nice function room above the pub. Great size with its own bar.

Booked a king size room as a little getaway treat for my partners birthday as We were visiting the Bombay Sapphire Distillery and thought we'd make the most of it. I'd booked the cosy king size room and was disappointed, the bed was definitely not...

My happy place! Great drinks, lovely staff and board games is a fantastic touch

I just want to write and say how amazing the staff at The White Hart are. They are all so friendly, happy and helpful. Jade was incredible this evening a really lovely girl with lots of personality and was very chatty and easily approachable she...

Hi, I came for dinner here recently. My partner threw up after eating and I had a very overcooked meal, very dry. So disappointing as last year the food was great. The starts and desserts were lovely but the mains, AWFUL.

We hired the Function Room of the White Hart for my wife's 70th birthday party. We all had a great time, and their guys were very helpful in every way. In the planning phase, the manager Sophie could not have been more patient, more efficient or more helpful. Everything was provided for, including our own private bar and a magnificent buffet. The size of the screen was fine for the photo show we projected, and the sound system worked easily. It was unfortunate that it was such an uncharacteristically warm evening - but that was nobody's fault, and we were able to get fresh air outside or on the pub terrace whenever we wanted. My only regret was that we weren't able to consume or take home more of that wonderful buffet!

A lovely pub with friendly staff. A good selection of beers, both draft and bottled, they also have alcohol free beers available. For those less keen on the taste of sweetener in their gin or vodka and tonic, they also stock Fevertree tonics. There are two beer gardens and they often have music events at weekends.

Lovely hotel as well as great eating area. Good staff, delicious breakfast!. Very nice to stay overnight there

I’ve rated 4 out of 5 stars despite the issue with the bed we experienced because in all other areas, the White Hart is excellent. The staff are so friendly and accommodating. The food is out of this world, and we can vouch for breakfast,...

I love this place. They make the best pizza in Basingstoke and only £8.50 each. Great friendly staff make you very welcome.

This is a pleasant, town centre pub. We attended a wedding party at the weekend. It's a good place for a party as it has a spacious function room

Brilliant nite skanking to skanking steve.. Great pub great atmosphere

Went there today with my teenage daughter for pool, darts and food. All three good. Nice staff and family-friendly atmosphere. I'd definitely go there again. Well done guys.

Good beer, comfortable and great music 🎶

Very interesting pub to visit! Reputation as one of the oldest pubs in Basingstoke which has now been sympathetically updated. I particularly liked that cask beer on hand pump was available & being Sharps Sea Fury I had to try & was on fine form! Oh & a great bar choice for non cask beer drinkers! Called in for a quick drink & was served by lovely friendly bar staff despite being quite busy. Will certainly return.

We visited this pub/ hotel in May.We arrived on a Friday afternoon and was directed to our room by helpful staff.The room was a good size with good facilities.We went straight down for drinks with friends ...and that is where we stayed all evening.We had...

Friendly staff and locals. Abundance of pub games. Free pool n juke box, excellent perk. They do food great pizza. Wide array of alcohols and soft drinks. Function room and entertainment every week. Just a great place. You won't be disappointed 👌

Not been in there years great pub And atmosphere 👌

We went for mother's day, booked in advance. Food was very tasty and well presented. Waitress was nice and friendly, she couldn't do more to make sure we felt loved and provided for. Warm cosy atmosphere. Definitely returning 😀

We've never had a bad experience at The White Hart. Fantastic live music playing regularly, free jukebox and pool table, free board games. Fantastic cocktails at £5 for a pint. Amazing atmosphere, with very chill and lovely staff. And the food isn't half bad! What more could you want!

I was seated for lunch and then ignored for a whole hour, then walked out. However, food and service were very good on a previous evening visit. Lovely inside with idyllic outdoor area. Parking and accommodation on site.

I go there for the live bands on a Saturday night start about 8:30 til 11:00 pm with 2 acts on normally. It seams to be the only Venu in Basingstoke that has band's every week once a month they are doing Sunday bands normally 3 to 4 acts start about 2:00pm until about 5:30 pm if you like live music it's the place to go check out their Facebook page for what's on and when.

Had a great evening there on Saturday watching the live music. Very friendly 🍺

The staff were very friendly, and the groups were excellent. And such a great atmosphere.

Today, 3rd December, we took up an offer of a pre-show meal at the White Hart before the ODS production of Peter Pan. The show started at 2 p.m. so we booked a table for 12.30 and ordered our food at around 12.45. As it...

It's a small bar but it needs draught beers up there to work !!!!

Only been a few times but good pub.

Stayed the night in this lovely pub for a night with breakfast, we stayed as we were visiting the distillery a short walk or bus ride away, lovely clean room, great food had dinner and breakfast, nice helpful staff 😊

This was our second time visiting the first time we came as a couple and today as a family. Lovely set up and very homely feel. Food is very good but service a little slow especially when you have two small children. My only real...

Went for a meal and enjoyed the food however later that evening we both were very sick and was sick for a few days after. We called the next day and we were told the manager would call back. When they did, they said they’d...

Visited this restaurant on Monday night for dinner. The food was OK but a few hours later both of us had really bad stomach aches, diarrhea, sickness and felt dizzy. This has continued for the last few days. I called the restaurant immediately on Tuesday...

Surprised at some of the other reviews - food and welcome was excellent. Ate twice (lunch and dinner) - and both times, staff were friendly, great wine and beer and food was really good. Mussels in particular were excellent. Was a little expensive - possibly...

Good music and excellent bar staff.