The West Cornwall Pasty Company in West Berkshire

Visited recently for the first time and was impressed, no long queues after placing your order like in Costa etc, all staff are young and very helpful & pleasant. This is how a cafe should be run, Yesterday visited the Reading Cafe, same level of service received, we had to amend our order after sitting down, it was no problem for them at all and we were made to feel again nothing is too much trouble. Got home and looked into the Company, they focus on employing the right people & training them. Well done for doing this, your doing the right thing from the top down to the shop floor, If there’s a Boswells near me wherever I am that’s where I will be spending my money. 🙏😁

Perfect experience been going here for around a year now and every pint and curry I’ve had is spectacular. Would 100% recommend to anyone.

Excellent service from a very enthusiastic young man. Unfortunately several dishes were not up to the usual standard. The pork rib eye and beef feather were very good and presented well. The tandoori prawns on Naan bread were a poor substitute for the old garlic prawns and more reminiscent of a TV dinner. The chicken schnitzel presentation was poor. It came without the coronation mayonnaise and there could be more imagination with the salad which was just little gem cut up. Flavour, however, was good. The hot drink with small pudding was a winner as usual and delicious.

Have been a few times and it’s been nice but today it seems the owner was around for the first time that I’ve seen him. His attitude was something I can’t explain, rude to say the least! Comes across very intimidating and only seems to favour his regulars… after speaking to other regulars they all said he’s not been around for a while and that he likes to push his weight around when he’s on site. Definitely will not be going again. Shame really….. typical Irish

After complaint ( wine arrived without top and tasted like it had been mixed & steak was fatty) I received the following by email - nothing during dinner though.“ I am equally disappointed with your experience here at The Hare & Hounds as you are. It is simply not what you should expect from us.Given you took time out of your day to provide feedback, it gives me hope there is a chance to win you back and make this right. Greg, it’s important to me that you know that hospitality and making my guests happy is what keeps me going, and I do not take negative feedback lightly.Please allow me some time to regroup with my team and get back to you”Never heard anything back and when I tried to reply to email it was a ‘no-reply’ email address.For a £135 bill ( for 2 people, excluding the service charge) I expected a lot better !