The Victoria in South Ribble

This 'establishment is terrible. How it exists as a food & a beverage destination and under the banner of hospitality is a miracle. I cant describe the chaos and mishaps along the way with our experience. The menu didn't come any where near the menu on the web site that originally tempted us too book. We were told "oh yes we know it. is a mistake". To add insult to injury after our very very average meal we asked why the table next to us had what appeared to be a better menu it was explained they had the Christmas menu. Asked why we weren't offered we were told you didn't order it. We showed the them that our menus that didn't have a Christmas menu in it; so then it was just a shrug and "Oh dear, it was just a mistake"!! We were told there was no wine menu with no beer. How on earth this establishment survives and how customers tolerate this substandard service is beyond me and my guests. Even prebooking was terrible the web site assured me they would confirm my booking with in 24 hours and I spent the following day constantly phoning the restaurant to see if my booking was accepted. I could go on as there wasn't single part of our visit that wasn't a shambles. We did feel sorry for on young girl who was completely out of her depth. She was so willing , pleasant and completely untrained. I do hope she finds a better restaurant to work in where her obvious talents for hospitality and be used to a far better advantage. Its no wonder hospitality is struggling to find willing staff when sharks like the owner of the Courtyard Huntley are making a living out of fleecing customers and staff alike. I am perfectly happy to substantiate my review should anyone wish to contact me, especially the owner.

great place! and amazing staff working too, louis was on the bar and was very polite and well spoken when serving us before we enjoyed our tasty carvery! x

Lovley friendly,excellent qaulity food,recommend never dissapointed🥰

Welcomed at the door and promptly shown to our reserved table and offered the opportunity to order drinks. After time to peruse the menu our waitress took our food order and the food arrived in good time. It was delicious. We both had Sunday roasts my wife had Pork and I had Turkey. Beautiful free form Yorkshire puddings of immense size set the scene with delicious meats veg and potatoes beneath. Lovely.

Always get a big fuss for my pups in the Fleece. Me and the family are regulars and always made to feel welcome and looked after. Loving the burger and a drink deal. Best smashed burger in Penwortham