The Victoria in South Ribble

This 'establishment is terrible. How it exists as a food & a beverage destination and under the banner of hospitality is a miracle. I cant describe the chaos and mishaps along the way with our experience. The menu didn't come any where near the menu on the web site that originally tempted us too book. We were told "oh yes we know it. is a mistake". To add insult to injury after our very very average meal we asked why the table next to us had what appeared to be a better menu it was explained they had the Christmas menu. Asked why we weren't offered we were told you didn't order it. We showed the them that our menus that didn't have a Christmas menu in it; so then it was just a shrug and "Oh dear, it was just a mistake"!! We were told there was no wine menu with no beer. How on earth this establishment survives and how customers tolerate this substandard service is beyond me and my guests. Even prebooking was terrible the web site assured me they would confirm my booking with in 24 hours and I spent the following day constantly phoning the restaurant to see if my booking was accepted. I could go on as there wasn't single part of our visit that wasn't a shambles. We did feel sorry for on young girl who was completely out of her depth. She was so willing , pleasant and completely untrained. I do hope she finds a better restaurant to work in where her obvious talents for hospitality and be used to a far better advantage. Its no wonder hospitality is struggling to find willing staff when sharks like the owner of the Courtyard Huntley are making a living out of fleecing customers and staff alike. I am perfectly happy to substantiate my review should anyone wish to contact me, especially the owner.

The lady boss is very miserable..young lady that served us very nice and pleasant.

Lovley friendly,excellent qaulity food,recommend never dissapointed🥰

Food was not good. My partner had to send her food back as the rice wasn’t cooked. My brownie came with watery ‘sauce’ that just tasted like cocoa powder mixed with water. It was cold also. The crumble was just very jelly like and the custard was stiff. Service was very good, handled well. Wonderful lovely staff.

Food really good, especially the small fish & chips. Food, wine reasonably priced.