The Victoria in South Ribble

This 'establishment is terrible. How it exists as a food & a beverage destination and under the banner of hospitality is a miracle. I cant describe the chaos and mishaps along the way with our experience. The menu didn't come any where near the menu on the web site that originally tempted us too book. We were told "oh yes we know it. is a mistake". To add insult to injury after our very very average meal we asked why the table next to us had what appeared to be a better menu it was explained they had the Christmas menu. Asked why we weren't offered we were told you didn't order it. We showed the them that our menus that didn't have a Christmas menu in it; so then it was just a shrug and "Oh dear, it was just a mistake"!! We were told there was no wine menu with no beer. How on earth this establishment survives and how customers tolerate this substandard service is beyond me and my guests. Even prebooking was terrible the web site assured me they would confirm my booking with in 24 hours and I spent the following day constantly phoning the restaurant to see if my booking was accepted. I could go on as there wasn't single part of our visit that wasn't a shambles. We did feel sorry for on young girl who was completely out of her depth. She was so willing , pleasant and completely untrained. I do hope she finds a better restaurant to work in where her obvious talents for hospitality and be used to a far better advantage. Its no wonder hospitality is struggling to find willing staff when sharks like the owner of the Courtyard Huntley are making a living out of fleecing customers and staff alike. I am perfectly happy to substantiate my review should anyone wish to contact me, especially the owner.

great place! and amazing staff working too, louis was on the bar and was very polite and well spoken when serving us before we enjoyed our tasty carvery! x

A master of the batter. Top man.

The Walton Fox is in a good location with ample parking. It is decorated to a nice standard and is aesthetically pleasing, it appeared clean and well maintained. However, unfortunately we found the food and service did not match its appearance. From previous good reviews we were excited to try this as a party of 4 adults and one child. Initially we were sat without issue, some hanging around ant the bar while we waited for staff, and drinks orders were taken almost instantly. However, from then we waited over 20 minutes to order our food. When the server came to take our order we were then informed of the limited availability on the menu, something which we should have been advised of prior to being given the menus. As this impacted our initial choices we were given additional time to reconsider. However, we were left waiting for more than was needed. Eventually we were able to order food, which took far longer than anticipated. After half an hour no food had arrived, no server came to our table to advise of any delays or offer us fresh drinks, we had to go to the bar to get this ourselves. We were given a child’s colouring on arrival but no colours, again something we had to go and find ourselves. When the food did come one order was wrong, and further time was added while this was amended. The food was well presented however all meats were cold, over cooked and chewy, with limited taste or flavour. The medium - well steak was far more on the well side, gritty and chewy. For the cost of the meals we expected a better standard. On the basis of the slow service and poor quality food we would not recommend this place. We appreciate it was a busy bank holiday.

Really good lunch would go again