GastroRanking-logo
whatsappWhatsapp
phoneCall
desktopWebsite
menuMenu
bookingBooking
4.0

Based on 99 opinions finded in 1 websites

site_photo3

Nº 2383 in 3395 in Cornwall, Isles of Scilly

Nº 704 of 983 British in Cornwall, Isles of Scilly

CUSTOMERS TALK ABOUT DISHES WITH..sandwich
Score
OpinionsNoteTripAdvisor994.0

comment_iconOpinions

Simply fantastic. My family and friend, including our dog, had lunch and dinner here on a number of occasions in one week because it was so, so good. Claire and team provided exemplary customer service, great advice about the menu and were fun, friendly and welcoming to the dog and us. The food is delicious and if you order a glass of wine, get the ‘Claire size’. :)

site_logo

Craig H . 2024-11-09

MORE AT TripAdvisor

Was told to wait for a table bt a very rude gentleman there was myself husband and dog . He then walked past us twice without commenting. Waitress came over to say at least 30.minute wait .

site_logo

Gail G . 2024-10-27

MORE AT TripAdvisor

Epic prawn sandwich We popped in on the only sunny day of a rainy week - the staff were lovely , it’s very dog friendly and it overlooks the camel estuary - will defo be coming back

site_logo

Harriet M . 2024-10-09

MORE AT TripAdvisor

What an absolute gem, staying in Padstow for a long weekend we caught the water taxi over to Rock for a couple of cocktails and dinner at the upper deck, service was excellent & friendly, staff were efficient and the food was to die for, mussels were totally amazing and you can literally see where they came from in the estuary! great cocktails and actually good value for money, we will return to Padstow and we will deffo go back to the Upper deck, keep up the fab service guys, you are all stars xx

site_logo

Seaside30699933208 . 2024-10-07

MORE AT TripAdvisor

Fabulous food, very tasty indeed. Great staff, wonderful customer service, helpful, friendly and we WILL DEFINITELY be back.

site_logo

Alison Crane . 2024-09-30

MORE AT TripAdvisor

We enjoyed a very pleasant evening here. Booking on the phone was easy with a lovely lady. We were welcomed and shown to our table by the wonderful Ophelia. The food was great-we had the burger and chicken Caesar salad. We have visited the Upper Deck a few times and have always enjoyed the relaxed atmosphere, amazing views and delicious food. We have been as a family, a couple and always with our dog. We will definitely be back again soon!

site_logo

Mrs Power . 2024-09-28

MORE AT TripAdvisor

We called in for a drink. It took 20 minutes for someone to come and take our order. After another 25mins of waiting for our 2 drinks we gave up and walked out. The staff had little idea how to run a bar. It seemed if you sat inside you got served. ahead of the orders taken on the outside upper deck. Our review of pathetic service seems common with other reviews. There are better places where your custom will be appreciated. Avoid.

site_logo

Chrissy_IOM . 2024-09-27

MORE AT TripAdvisor

7 of us had a wonderful evening at The Upper Deck. The Porthilly mussels were excellent. The chef catered admirably for the vegans and vegetarians in the group. The cocktails were splendid and the team know how to make a negroni, unlike another nearby well-known establishment. The front of house team were delightful as well as efficient. Top marks!

site_logo

RDPH . 2024-09-25

MORE AT TripAdvisor

My wife has been following the Upper Deck on Instagram since last year and has consistently insisted that this was a place to visit during our Cornwall holiday this month. We were unable to get a table last year so I was determined to get a table this year BUT oh my goodness, what a disappointment we had when we visited on Sunday afternoon 15th September! The place was not full and so we were able to get a table on-spec with our dog. We were placed on a table for 6 (one table for 2 and one for 4) at the window as the balcony was full but for us the table was perfect. Unfortunately things started to downhill from there with us having to wait 15-20 minutes to have our order taken for drinks and then having to wait 30 minutes for the drinks to be served and for us to finally order food… to make things worse the wine was not chilled, something that I at least expected at £12.40 a glass! Considering all we had ordered were sandwiches (fish goujion and prawn & avocado), it was another 30 or so minutes before it was served and when it was it looked nothing like the images the Upper Deck have posted on Instagram… the rocket salad was limp and slimy and tasteless with the sandwiches not dressed as shown. While we were eating we then had our table split to accommodate new diners (why this wasn’t done when we were taken to our table I don’t know) and noted that at one point there were 4 tables that were left uncleared after diners had left… it’s not right. When we had finished our lunch I then had to go to the bar to pay the bill as no one had bothered to come to us to ask whether we wanted dessert, additional drinks or if we had finished. Whilst paying I raised the issues as mentioned above… all the member of staff did was shrug her shoulders and say “sorry, we have been busy, what you want me to say?” … I am sure you will be as surprised and disappointed at our experience… For a lunch that cost an incredibly overpriced £68.80 with shocking service, I just felt you should know this feedback.

site_logo

Barry C . 2024-09-18

MORE AT TripAdvisor

We had a great evening here and as a large party of 10, we were really well looked after. The food was brilliant and the service was great. Thank you to Senan, Issy, Bella, and Joey!

site_logo

Lucy A . 2024-08-01

MORE AT TripAdvisor

I must say, service & food are usually spot on during our annual visit here - but this time, it just missed the mark. We found the service to be slow and impersonal. The tall young girl working the bar was the only friendly face we encountered which unfortunately for us, was at the end when we paid. We will try again outside of school holidays next time.

site_logo

Joe S . 2024-08-01

MORE AT TripAdvisor

What a great place for dining out with family. Fabulous food and great service. Many thanks to Sean for explaining the dishes in detail and his food and wine recommendations. Spot on!

site_logo

DMR312 . 2024-07-31

MORE AT TripAdvisor

We’ve visited here many times over the years but when we called in at the weekend for drinks the staff just seemed really off. The young girl who welcomed us initially was nice but as we asked for a table a lady who appeared to be the manager interrupted and was just really quite abrupt. We were given a table outside on the deck and told none of the inside tables could be used as they are getting ready for evening service. They turned a few people away but I think what made this uncomfortable is that the staff are quite abrupt. Perhaps they are a newly established team etc but I just don’t feel I would go back there which is such a shame as I’ve had so many happy memories made here for lovely meals and or drinks. Service for drinks was slow and terrace is slow squashed up and no shade on a sunny day as they had the shade awning back.

site_logo

joanne . 2024-07-30

MORE AT TripAdvisor

What an absolute gem of a place, the view, service and food were amazing! Stayed in polzeath, but visiting rock and padstow for the day and evening! Very welcoming and staff very attentive at all times although extremely busy. Served by a young lady called Lucy who was a real credit to the team nothing was too much trouble. Thank you for an enjoyable evening we will definitely be back.

site_logo

Anita . 2024-07-29

MORE AT TripAdvisor

What an amazing location and atmosphere, the staff were great and looked after us and the food was a delight, look forward to visiting again. Best mussels ever!!!

site_logo

Maps12619948464 . 2024-03-05

MORE AT TripAdvisor

Not the first time we’ve visited, but recently for Valentine’s Day. We had a fantastic time, restaurant is beautiful overlooking the beach, staff really friendly and food was delicious. Would highly recommend!

site_logo

dscox_22 . 2024-02-26

MORE AT TripAdvisor

Lovely coffee and tea. Served by a young chap with the name of Aaron who was so attentive and 10/10 service. The restaurant is in a lovely setting and a great place for a quick stop off by the beach. 100% recommend.

site_logo

Venture00064040114 . 2024-02-13

MORE AT TripAdvisor

What a great atmosphere with candle light, i had amazing starter, perfect mussels and waffles as dessert, it was divine! Staff was lovely !Will come back on my next trip

site_logo

Curiosity46038752601 . 2024-02-11

MORE AT TripAdvisor

Really good casual lunch spot, with views of the Camel estuary. Ideal for refueling after a long walk. Fish finger sandwich on white bloomer was terrific. Only issue, £6 for a pint of Madri was way over the top.

site_logo

THFC69 . 2024-01-29

MORE AT TripAdvisor

My Wife and I had the Steak special ! which was very tasty I found the peppercorn sauce a little hot for me BUT My wife liked it .So you can't please everyone. We enjoyed the experience so much that we went back for Lunch the next day . This time We had the southern Fried Chicken wrap WOW !! what a dish this is a big wrap with plenty of chicken strips with a tasty veg and sauce. All of the above washed down with great wine. Dogs more than welcome the views are great too Have a great season we will be back in September Roy & Cathy

site_logo

Roy W . 2024-01-28

MORE AT TripAdvisor

Another great dinner at The Upper Deck. Food was excellent, staff smiley and efficient😀 i will come back

site_logo

Curiosity46038752601 . 2023-12-29

MORE AT TripAdvisor

Just like to say,I had the roast beef today,and it was banging, with a small house bloody Mary, made by the lovely tall waitress, Wat a smiler,made me smile, great service great atmosphere, with a live pianist aswel, Wat more can a Man ask for.. Viva la upper deck xxx

site_logo

FarAway08924013582 . 2023-11-26

MORE AT TripAdvisor

Had the katsu cauliflower wrap on a rainy Cornish monday followed by a heavy piece of choc cake! The wrap was not what I expected at all but was delicious! Maybe a better description is needed as it’s so much more than what I thought I’d get, not complaining at all! very happy and the dog and I will come again!

site_logo

Lexi C . 2023-11-07

MORE AT TripAdvisor

We were served by a very tall waitress with bright red lipstick, unlike the other staff we did not find her friendly. When it started raining outside we decided to move inside, but I could not get the door to open, I did not realise it was a sliding door. The tall waitress was inside and just laughed loudly, but did not help, all the other customers stared, another staff member came to my aid. It was very embarrassing. The tall waitress said : ' we weren't laughing at you, honestly'. On the plus side the other staff were very nice and they do allow dogs. https://www.tripadvisor.co.uk/ShowUserReviews-g1582508-d1846338-r924605303-The_Waterfront_Cafe_Bar-Polzeath_Cornwall_England.html#

site_logo

SC101010 . 2023-11-05

MORE AT TripAdvisor

Good food at reasonable price nice, atmosphere and friendly staff. Beautiful Seaview would definitely recommend.. family friendly

site_logo

Grendle101 . 2023-10-26

MORE AT TripAdvisor

Really nice place overlooking the Camel Estuary. We enjoyed our smashed avocado on sourdough and each had a pot of tea. Very nice pots with the tea. A bonus is that they sell Atlantic Pale Ale but as the sun wasn’t over the yard arm we didn’t indulge! Will definitely go back!

site_logo

csle11 . 2023-10-22

MORE AT TripAdvisor

A lovely evening in the new refurbished upper deck restaurant. We ordered both the specials last night and they were amazing. Will be back asap.

site_logo

Curiosity46038752601 . 2023-09-30

MORE AT TripAdvisor

Our intention was to go for lunch, but we were soon put off by the prices. £10 for all children's food! This is ridiculous. I then thought I'd get a fruit shoot. Yet to find out after ordering, that they weren't for children at all. This was a glass (likely half a pint) of orange juice with ice. When I asked and enquired about a normal child's fruit shoot, they said they didn't sell them. By why was it label like this on the menu? So my son who is 3, had this for a whopping £4. Not very child friendly at all, very expensive. We decided not to eat as the portions were also small. Fish finger sandwich for £15 and yet in Padstow we only paid £12. Basically profitering because when you get to Rock, there isn't much to do and only a few places to eat.

site_logo

Susie W . 2023-09-29

MORE AT TripAdvisor

Lovely view, good wine, delicious food & excellent service! Staff were so friendly & it’s super dog friendly too so we returned every day of our holiday. We chose to eat here on our last night bc of the great service & lovely atmosphere!

site_logo

Lauren M . 2023-09-28

MORE AT TripAdvisor

Having visited Rock and its lovely dog friendly beach after running away from hideous Padstow we needed a coffee after our wander on the beach. As it was around 5pm we weren't sure if they would just serve us a coffee. Of course they said...

site_logo

Sheila J . 2023-09-27

MORE AT TripAdvisor

Stopped off at the Upper Deck for lunch having walked part of the South West Coastal Path. Very friendly and attentive staff, excellent quality (although admittedly not the cheapest) food, and wonderful view across to Padstow.

site_logo

Ian H . 2023-09-20

MORE AT TripAdvisor

Just wanted a light lunch as we were going out in evening. Burgers, haloumi etc. was nicely cooked. Would go again.

site_logo

MrDBmth . 2023-09-18

MORE AT TripAdvisor

Have been here a few times now and it is always a treat. Something for everyone on the menu, well cooked fresh food and great service. Amazing views. Definitely on our list whenever we’re in Cornwall.

site_logo

monicat944 . 2023-09-18

MORE AT TripAdvisor

Went to the Upper Deck for drinks after having walked for 3 1/2 miles in heat and needed a cool drink. Staff made us most welcome and we were able to sit on the terrace which was great for cooling down. Ordered our drinks and...

site_logo

692connyb . 2023-09-10

MORE AT TripAdvisor

We went to the Upper Level for lunch - 2 sandwiches, 2 bowls of chips & 2 pints of beer was £50.19!!! Most distressing was that having put a forkful of salad into my mouth, I then pulled out a long fair hair which was...

site_logo

508lynneh . 2023-09-10

MORE AT TripAdvisor

Visited Rock on a whim. Saw that there were tables empty at the Upper Deck, so ventured up the stairs to see if they were available or reserved. No word of, will be with you in a minute, just carried on moving glasses etc ignoring...

site_logo

Nikki V . 2023-08-28

MORE AT TripAdvisor

16 pounds for a spoon full of rice and a small handful of cauliflower?! Surely dinner should have a minimum serving was very disappointing and would never go back. Tip for future …invest in bowls and serve a real portion.

site_logo

Jacob R . 2023-08-22

MORE AT TripAdvisor

Stopped by for a coffee after getting off the ferry from Padstow. Great view of the Camel Estuary from a table on the deck. Good strong (but expensive) coffee served by friendly smiley staff

site_logo

Bro44 . 2023-08-19

MORE AT TripAdvisor

Sitting on the balcony of the upper deck watching the boats go by is a great experience to come to in Rock. The service is great and the food was really good. I had the Upper Deck Burger with fries and really tasty. We also...

site_logo

trevorw898 . 2023-08-12

MORE AT TripAdvisor

Avoid this place like the plague. Rudest staff ever encountered ... came with baby in pushchair and forced to sit outside even though all inside tables empty. Want to bar to order drinks but told to return outside as table service only..then waited 15 minutes...

site_logo

Steve P . 2023-08-10

MORE AT TripAdvisor

Good food, service and views over to Padstow. Simple, but good choice on the menu and good range of beers on tap. The staff are very good and the service was fast and efficient. Good place for families and dogs are welcome.

site_logo

ALAN C . 2023-07-25

MORE AT TripAdvisor

Our last night of a great family holiday. What a lovely place to venture to. Found this place via friend’s recommendation and it was great. Location, staff (Liv looked after us muchly), and the food! We had a evening meal and my Sea bream was...

site_logo

Avengerhulk . 2023-06-03

MORE AT TripAdvisor

Fantastic views across the estuary to Padstow and the staff, particularly Jess, are so friendly. Really relaxed atmosphere on the balcony and a lovely way to spend a Friday evening

site_logo

Judy M . 2023-05-19

MORE AT TripAdvisor

Fantastic food with wonderful friendly service. Lovely people who care about customer experience and it shows in how they looked after their customers.

site_logo

Stuart S . 2023-04-30

MORE AT TripAdvisor

This is a new place to us and has only recently opened. It’s a great place and lovely staff. Fabulous views across the estuary to Padstow. Had a great time and will be back.

site_logo

riche809 . 2023-04-28

MORE AT TripAdvisor

As the name suggests this bar is upstairs although There is a lift. The staff were friendly and helpful, we sat outside on small tables and chairs, it soon became busy because of the sunshine. But the views were worth it.

site_logo

pesue1 . 2023-04-25

MORE AT TripAdvisor

We ate here for lunch and dinner a total of three times during our week long stay in Rock. Food and service on all occasions was excellent. Nowhere better on a warm sunny lunchtime than on the deck outside with great views over the estuary....

site_logo

778jan . 2023-04-19

MORE AT TripAdvisor

This is a great new place to try in Rock, warm welcome, friendly atmosphere, and unbeatable views. Really good food, freshly cooked and thoughtful choices. Nothing is too much trouble. Looking forward to our next visit.

site_logo

Jonathan T . 2023-04-15

MORE AT TripAdvisor

Delicious coffee, and biscuit on the side! Called in on a rainy day, It was so busy in the restaurant there was virtually no room left. The waitress’s swiftly cleared and moved tables and chairs around to fit us in. Fantastic service, all the best...

site_logo

Tilly B . 2023-04-03

MORE AT TripAdvisor

We had a great lunch here, really good burger and chips, but would happily have ordered anything from the varied and interesting menu. Warm and welcoming. Everyone is friendly and attentive but it’s a relaxed atmosphere. I think it must be under new management as...

site_logo

Trip16257423308 . 2023-04-01

MORE AT TripAdvisor

Took ferry expecting breakfast at the ‘Blue Tomato’ only to find it had ceased trading!🤷🏻‍♂️ Only other option was a coffee here… they had just opened for the day. The two delightful ladies heard our tale of woe….and probably rumbling tummies and took pity on...

site_logo

djr39 . 2023-03-30

MORE AT TripAdvisor

Really lovely food and accommodating staff - simple yet effective menu and quick service. Highly recommend the upper deck for big groups and small groups alike.

site_logo

katiekerr2018 . 2023-03-25

MORE AT TripAdvisor

Really nice evening! Lovely atmosphere, delish food, great service and the cauliflower katsu curry was amazing. 100% recommend!

site_logo

milliem546 . 2023-03-25

MORE AT TripAdvisor

Lovely place for lunch, relaxed atmosphere, friendly staff, interesting menu, great food and coffees, amazing view out over the estuary across towards Padstow. Will visit again.

site_logo

OnAir23825758924 . 2023-03-16

MORE AT TripAdvisor

We visited on a busy Saturday lunch , the staff were efficient and friendly. The water on arrival was a nice touch - just what we needed after a long walk. We only stopped for drinks but ended up ordering the Upper deck burger which...

site_logo

oliviagU9020PS . 2023-03-06

MORE AT TripAdvisor

Lovely venue with amazing views. We had the katsu cauliflower wrap which was absolutely amazing flavour wise. Super filled up too. Friend had the southern fried chicken wrap which she said was delightful also. Couple of coffees were had which were premium, lovely blend and...

site_logo

Otis O . 2023-03-04

MORE AT TripAdvisor

We arrived in Rock parked in the car park and fancying a spot of lunch came across this great little place to eat, I had the Club sandwich and my partner the Triple cheese toasties with a portion of chips as we were peckish, service...

site_logo

Bugle1970 . 2023-03-03

MORE AT TripAdvisor

Such a lovely venue with great views over the estuary only let down by over priced, under whelming food. We ordered 2 Southern fried chicken wraps, a spiced cauliflower wrap and a kids mac and cheese. All you got was the wrap, no salad garnish...

site_logo

clairegB6664SK . 2023-02-27

MORE AT TripAdvisor

Bought their triple cheese toastie today. Came as seen on the plate. No garnish, salad, or a few chips. Literally two bits of cheese on toast for a whopping £9. Total rip off

site_logo

kernowp2023 . 2023-02-18

MORE AT TripAdvisor

Called in after a long beach walk. dog was made very welcome. had the club sandwich and the wife had the fish finger sandwich both which could have fed 2. quality was good, bar had a selection of sharps beers and cider. staff were very...

site_logo

Dusticus . 2023-02-05

MORE AT TripAdvisor

Similary restaurants in South West

restaurant_img
4.0

249 Opinions

location-iconHeadland Hotel, Fistral Beach
British
outdoor_seating_154100takeaway_154100delivery_154100

I have to admit that I am not the person that comments on anything and everything, nor do I ever right a review of my experience. If I am unsatisfied with the experience, I just won't return again. But ... I have been seeing the Development of this establishment for that past 20 years and treated myself quite often to a night or two in any of the corner or best suites ( highly recommend those ) and enjoyed the ambiance and service this hotel had to offer. Our experience: Arrival to the hotel : We planned to have drinks prior to our meal. Found the bar area as busy as usual. With no free seats in sight, I ask the Brasserie manager if we could order drinks in the main lounge, whereas we been told that there normally is service but he has no clue what they doing today. Not answer I was hoping for. The entrance to the main lounge also been blocked off for some reason. Luckily the wait at bar was sufficient enough to pass the time for a table to become vacant. In previous visits, a relaxed table service was offered but not this time for some reason . Guess it’s an informal 5 star service.. , had to ask for bar menus as neither been on the bar or tables to see what’s on offer. ( also no usual complimentary nuts that used to be offered ) Restaurant We arrived early to our Booking at the samphire and were delighted to be able to be seated, unfortunately without any menus. It took about 10-15 min of us staring holes into the warm air, when I lost my patients and had to get up from the table to ask for menus at the entrance of the Restaurant. Yet again it took quite a while for us to order drinks and food as it seemed to be a chaotic service with everyone doing everything and no restaurant Manager nor head waiter in sight ( please note.. all evening ) . The lack of attention to detail was incredible .. table settings with knives to left and forks to right on every table .. just wow - giggle Food and drinks order done. ( ordered a glass of white wine with my mains, which never arrived ).. Drinks arrived what seamed ages. Overheard table next to us complaining about the slow service too, which been given a small apology but no solution to increase the speed of service ( yet again a lack of management ) Noticed the young waiter being unfamiliar on how to correctly present a bottle of wine and opening it, which I thought should be a training standard for a 5 star establishment. not only did he seem untrained, he also dried his hands in a used napkin left on the table next to him where diners just left. The pork belly starter , was below luke warm which was shame as its been rather tasty. I guess if a portion of this size is sitting on a kitchen pass for mere 3 min, it naturally will loose its core temperature, suggestion.. Next time use a cloche! I wanted to point this out to the service but yet again no manager or headwaiter to be seen and the waiters seem too busy to be bothered. Once they did ask if everything is alright, but by that time we finished what we had on the plate ( which is not a lot if you are hungry ) Unfortunately the main course of the hen and the monk fish not been any better and yet again being luke warm. Dessert of the frangipane tart and pineapple been ok, but yet again no attention to detail, as the dessert been bought out without cutlery being replenished prior. Ordered coffee to be served in the lounge, which arrived with no sugar or spoon and had to be asked for separately. When I paid my bill, I mentioned that the wine I ordered with my main course never arrived. No apology was offered.. A "informal fine Dining " experience. 95% informal - 5 % fine Dining. :-( Over the past 20 years I always chose the Headland hotel for its perfection, attention to detail and impeccable service, this time it's not delivered to its promise which is a shame cause that's what I will remember.. Coming from a 4 to a 5 star .. I expected more ( go back to 4 stars !!! You been better then

restaurant_img
4.0

32 Opinions

location-iconSt Moritz Hotel
British
outdoor_seating_131838takeaway_131838delivery_131838

I will start by saying the restaurant did reduce our bill and throw in a few free extras but we were very surprised by the quality and portioning of the food. At the time the cafe was very quiet but the staff seemed a little bit chaotic. Orders not being put through properly, items missed off and not knowing what beer they had available. A couple of us ordered the chicken burger (£13) and my son had the kids version (£8.50) but his came with chips. I was pretty shocked when we both received exactly the same sized portion. A small bun, 1/2 a small chicken fillet and one piece of lettuce, not exactly worth £13. The staff did even comment that they there was an issue but still felt it was fine to serve and just expect people to pay. The pizzas were but ok but again surprised when we we charged £3 for 2-3 sliced olives as an extra. We've eaten at many other places up and down the coast and based on our experience we would not return.

restaurant_img
4.0

297 Opinions

restaurant_img
4.0

301 Opinions

location-iconThe Metropole Hotel
British
outdoor_seating_152615takeaway_152615delivery_152615

Excellent Sunday lunch, friendly and attentive service, relaxed atmosphere and with a great view of the Camel estuary

restaurant_img
4.0

759 Opinions

location-iconQueen Street
British
outdoor_seating_86624takeaway_86624delivery_86624

Had great meal at lunch time very friendly cosy pub and food was fresh hot and yummy recommend it landlord was very kind nothing to much trouble