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4.0

Based on 95 opinions finded in 1 websites

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Nº 2389 in 3395 in Cornwall, Isles of Scilly

Nº 704 of 983 British in Cornwall, Isles of Scilly

Score
OpinionsNoteTripAdvisor954.0

comment_iconOpinions

Fabulous food, very tasty indeed. Great staff, wonderful customer service, helpful, friendly and we WILL DEFINITELY be back.

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Alison Crane . 2024-09-30

MORE AT TripAdvisor

We enjoyed a very pleasant evening here. Booking on the phone was easy with a lovely lady. We were welcomed and shown to our table by the wonderful Ophelia. The food was great-we had the burger and chicken Caesar salad. We have visited the Upper Deck a few times and have always enjoyed the relaxed atmosphere, amazing views and delicious food. We have been as a family, a couple and always with our dog. We will definitely be back again soon!

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Mrs Power . 2024-09-28

MORE AT TripAdvisor

We called in for a drink. It took 20 minutes for someone to come and take our order. After another 25mins of waiting for our 2 drinks we gave up and walked out. The staff had little idea how to run a bar. It seemed if you sat inside you got served. ahead of the orders taken on the outside upper deck. Our review of pathetic service seems common with other reviews. There are better places where your custom will be appreciated. Avoid.

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Chrissy_IOM . 2024-09-27

MORE AT TripAdvisor

7 of us had a wonderful evening at The Upper Deck. The Porthilly mussels were excellent. The chef catered admirably for the vegans and vegetarians in the group. The cocktails were splendid and the team know how to make a negroni, unlike another nearby well-known establishment. The front of house team were delightful as well as efficient. Top marks!

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RDPH . 2024-09-25

MORE AT TripAdvisor

My wife has been following the Upper Deck on Instagram since last year and has consistently insisted that this was a place to visit during our Cornwall holiday this month. We were unable to get a table last year so I was determined to get a table this year BUT oh my goodness, what a disappointment we had when we visited on Sunday afternoon 15th September! The place was not full and so we were able to get a table on-spec with our dog. We were placed on a table for 6 (one table for 2 and one for 4) at the window as the balcony was full but for us the table was perfect. Unfortunately things started to downhill from there with us having to wait 15-20 minutes to have our order taken for drinks and then having to wait 30 minutes for the drinks to be served and for us to finally order food… to make things worse the wine was not chilled, something that I at least expected at £12.40 a glass! Considering all we had ordered were sandwiches (fish goujion and prawn & avocado), it was another 30 or so minutes before it was served and when it was it looked nothing like the images the Upper Deck have posted on Instagram… the rocket salad was limp and slimy and tasteless with the sandwiches not dressed as shown. While we were eating we then had our table split to accommodate new diners (why this wasn’t done when we were taken to our table I don’t know) and noted that at one point there were 4 tables that were left uncleared after diners had left… it’s not right. When we had finished our lunch I then had to go to the bar to pay the bill as no one had bothered to come to us to ask whether we wanted dessert, additional drinks or if we had finished. Whilst paying I raised the issues as mentioned above… all the member of staff did was shrug her shoulders and say “sorry, we have been busy, what you want me to say?” … I am sure you will be as surprised and disappointed at our experience… For a lunch that cost an incredibly overpriced £68.80 with shocking service, I just felt you should know this feedback.

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Barry C . 2024-09-18

MORE AT TripAdvisor

I must say, service & food are usually spot on during our annual visit here - but this time, it just missed the mark. We found the service to be slow and impersonal. The tall young girl working the bar was the only friendly face we encountered which unfortunately for us, was at the end when we paid. We will try again outside of school holidays next time.

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Joe S . 2024-08-01

MORE AT TripAdvisor

We had a great evening here and as a large party of 10, we were really well looked after. The food was brilliant and the service was great. Thank you to Senan, Issy, Bella, and Joey!

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Lucy A . 2024-08-01

MORE AT TripAdvisor

What a great place for dining out with family. Fabulous food and great service. Many thanks to Sean for explaining the dishes in detail and his food and wine recommendations. Spot on!

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DMR312 . 2024-07-31

MORE AT TripAdvisor

We’ve visited here many times over the years but when we called in at the weekend for drinks the staff just seemed really off. The young girl who welcomed us initially was nice but as we asked for a table a lady who appeared to be the manager interrupted and was just really quite abrupt. We were given a table outside on the deck and told none of the inside tables could be used as they are getting ready for evening service. They turned a few people away but I think what made this uncomfortable is that the staff are quite abrupt. Perhaps they are a newly established team etc but I just don’t feel I would go back there which is such a shame as I’ve had so many happy memories made here for lovely meals and or drinks. Service for drinks was slow and terrace is slow squashed up and no shade on a sunny day as they had the shade awning back.

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joanne . 2024-07-30

MORE AT TripAdvisor

What an absolute gem of a place, the view, service and food were amazing! Stayed in polzeath, but visiting rock and padstow for the day and evening! Very welcoming and staff very attentive at all times although extremely busy. Served by a young lady called Lucy who was a real credit to the team nothing was too much trouble. Thank you for an enjoyable evening we will definitely be back.

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Anita . 2024-07-29

MORE AT TripAdvisor

What an amazing location and atmosphere, the staff were great and looked after us and the food was a delight, look forward to visiting again. Best mussels ever!!!

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Maps12619948464 . 2024-03-05

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Not the first time we’ve visited, but recently for Valentine’s Day. We had a fantastic time, restaurant is beautiful overlooking the beach, staff really friendly and food was delicious. Would highly recommend!

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dscox_22 . 2024-02-26

MORE AT TripAdvisor

Lovely coffee and tea. Served by a young chap with the name of Aaron who was so attentive and 10/10 service. The restaurant is in a lovely setting and a great place for a quick stop off by the beach. 100% recommend.

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Venture00064040114 . 2024-02-13

MORE AT TripAdvisor

What a great atmosphere with candle light, i had amazing starter, perfect mussels and waffles as dessert, it was divine! Staff was lovely !Will come back on my next trip

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Curiosity46038752601 . 2024-02-11

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Really good casual lunch spot, with views of the Camel estuary. Ideal for refueling after a long walk. Fish finger sandwich on white bloomer was terrific. Only issue, £6 for a pint of Madri was way over the top.

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THFC69 . 2024-01-29

MORE AT TripAdvisor

My Wife and I had the Steak special ! which was very tasty I found the peppercorn sauce a little hot for me BUT My wife liked it .So you can't please everyone. We enjoyed the experience so much that we went back for Lunch the next day . This time We had the southern Fried Chicken wrap WOW !! what a dish this is a big wrap with plenty of chicken strips with a tasty veg and sauce. All of the above washed down with great wine. Dogs more than welcome the views are great too Have a great season we will be back in September Roy & Cathy

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Roy W . 2024-01-28

MORE AT TripAdvisor

Another great dinner at The Upper Deck. Food was excellent, staff smiley and efficient😀 i will come back

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Curiosity46038752601 . 2023-12-29

MORE AT TripAdvisor

Just like to say,I had the roast beef today,and it was banging, with a small house bloody Mary, made by the lovely tall waitress, Wat a smiler,made me smile, great service great atmosphere, with a live pianist aswel, Wat more can a Man ask for.. Viva la upper deck xxx

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FarAway08924013582 . 2023-11-26

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Had the katsu cauliflower wrap on a rainy Cornish monday followed by a heavy piece of choc cake! The wrap was not what I expected at all but was delicious! Maybe a better description is needed as it’s so much more than what I thought I’d get, not complaining at all! very happy and the dog and I will come again!

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Lexi C . 2023-11-07

MORE AT TripAdvisor

We were served by a very tall waitress with bright red lipstick, unlike the other staff we did not find her friendly. When it started raining outside we decided to move inside, but I could not get the door to open, I did not realise it was a sliding door. The tall waitress was inside and just laughed loudly, but did not help, all the other customers stared, another staff member came to my aid. It was very embarrassing. The tall waitress said : ' we weren't laughing at you, honestly'. On the plus side the other staff were very nice and they do allow dogs. https://www.tripadvisor.co.uk/ShowUserReviews-g1582508-d1846338-r924605303-The_Waterfront_Cafe_Bar-Polzeath_Cornwall_England.html#

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SC101010 . 2023-11-05

MORE AT TripAdvisor

Good food at reasonable price nice, atmosphere and friendly staff. Beautiful Seaview would definitely recommend.. family friendly

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Grendle101 . 2023-10-26

MORE AT TripAdvisor

Really nice place overlooking the Camel Estuary. We enjoyed our smashed avocado on sourdough and each had a pot of tea. Very nice pots with the tea. A bonus is that they sell Atlantic Pale Ale but as the sun wasn’t over the yard arm we didn’t indulge! Will definitely go back!

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csle11 . 2023-10-22

MORE AT TripAdvisor

A lovely evening in the new refurbished upper deck restaurant. We ordered both the specials last night and they were amazing. Will be back asap.

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Curiosity46038752601 . 2023-09-30

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Our intention was to go for lunch, but we were soon put off by the prices. £10 for all children's food! This is ridiculous. I then thought I'd get a fruit shoot. Yet to find out after ordering, that they weren't for children at all. This was a glass (likely half a pint) of orange juice with ice. When I asked and enquired about a normal child's fruit shoot, they said they didn't sell them. By why was it label like this on the menu? So my son who is 3, had this for a whopping £4. Not very child friendly at all, very expensive. We decided not to eat as the portions were also small. Fish finger sandwich for £15 and yet in Padstow we only paid £12. Basically profitering because when you get to Rock, there isn't much to do and only a few places to eat.

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Susie W . 2023-09-29

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Lovely view, good wine, delicious food & excellent service! Staff were so friendly & it’s super dog friendly too so we returned every day of our holiday. We chose to eat here on our last night bc of the great service & lovely atmosphere!

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Lauren M . 2023-09-28

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Having visited Rock and its lovely dog friendly beach after running away from hideous Padstow we needed a coffee after our wander on the beach. As it was around 5pm we weren't sure if they would just serve us a coffee. Of course they said...

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Sheila J . 2023-09-27

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Stopped off at the Upper Deck for lunch having walked part of the South West Coastal Path. Very friendly and attentive staff, excellent quality (although admittedly not the cheapest) food, and wonderful view across to Padstow.

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Ian H . 2023-09-20

MORE AT TripAdvisor

Just wanted a light lunch as we were going out in evening. Burgers, haloumi etc. was nicely cooked. Would go again.

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MrDBmth . 2023-09-18

MORE AT TripAdvisor

Have been here a few times now and it is always a treat. Something for everyone on the menu, well cooked fresh food and great service. Amazing views. Definitely on our list whenever we’re in Cornwall.

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monicat944 . 2023-09-18

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Went to the Upper Deck for drinks after having walked for 3 1/2 miles in heat and needed a cool drink. Staff made us most welcome and we were able to sit on the terrace which was great for cooling down. Ordered our drinks and...

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692connyb . 2023-09-10

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We went to the Upper Level for lunch - 2 sandwiches, 2 bowls of chips & 2 pints of beer was £50.19!!! Most distressing was that having put a forkful of salad into my mouth, I then pulled out a long fair hair which was...

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508lynneh . 2023-09-10

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Visited Rock on a whim. Saw that there were tables empty at the Upper Deck, so ventured up the stairs to see if they were available or reserved. No word of, will be with you in a minute, just carried on moving glasses etc ignoring...

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Nikki V . 2023-08-28

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16 pounds for a spoon full of rice and a small handful of cauliflower?! Surely dinner should have a minimum serving was very disappointing and would never go back. Tip for future …invest in bowls and serve a real portion.

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Jacob R . 2023-08-22

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Stopped by for a coffee after getting off the ferry from Padstow. Great view of the Camel Estuary from a table on the deck. Good strong (but expensive) coffee served by friendly smiley staff

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Bro44 . 2023-08-19

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Sitting on the balcony of the upper deck watching the boats go by is a great experience to come to in Rock. The service is great and the food was really good. I had the Upper Deck Burger with fries and really tasty. We also...

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trevorw898 . 2023-08-12

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Avoid this place like the plague. Rudest staff ever encountered ... came with baby in pushchair and forced to sit outside even though all inside tables empty. Want to bar to order drinks but told to return outside as table service only..then waited 15 minutes...

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Steve P . 2023-08-10

MORE AT TripAdvisor

Good food, service and views over to Padstow. Simple, but good choice on the menu and good range of beers on tap. The staff are very good and the service was fast and efficient. Good place for families and dogs are welcome.

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ALAN C . 2023-07-25

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Our last night of a great family holiday. What a lovely place to venture to. Found this place via friend’s recommendation and it was great. Location, staff (Liv looked after us muchly), and the food! We had a evening meal and my Sea bream was...

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Avengerhulk . 2023-06-03

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Fantastic views across the estuary to Padstow and the staff, particularly Jess, are so friendly. Really relaxed atmosphere on the balcony and a lovely way to spend a Friday evening

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Judy M . 2023-05-19

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Fantastic food with wonderful friendly service. Lovely people who care about customer experience and it shows in how they looked after their customers.

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Stuart S . 2023-04-30

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This is a new place to us and has only recently opened. It’s a great place and lovely staff. Fabulous views across the estuary to Padstow. Had a great time and will be back.

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riche809 . 2023-04-28

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As the name suggests this bar is upstairs although There is a lift. The staff were friendly and helpful, we sat outside on small tables and chairs, it soon became busy because of the sunshine. But the views were worth it.

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pesue1 . 2023-04-25

MORE AT TripAdvisor

We ate here for lunch and dinner a total of three times during our week long stay in Rock. Food and service on all occasions was excellent. Nowhere better on a warm sunny lunchtime than on the deck outside with great views over the estuary....

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778jan . 2023-04-19

MORE AT TripAdvisor

This is a great new place to try in Rock, warm welcome, friendly atmosphere, and unbeatable views. Really good food, freshly cooked and thoughtful choices. Nothing is too much trouble. Looking forward to our next visit.

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Jonathan T . 2023-04-15

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Delicious coffee, and biscuit on the side! Called in on a rainy day, It was so busy in the restaurant there was virtually no room left. The waitress’s swiftly cleared and moved tables and chairs around to fit us in. Fantastic service, all the best...

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Tilly B . 2023-04-03

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We had a great lunch here, really good burger and chips, but would happily have ordered anything from the varied and interesting menu. Warm and welcoming. Everyone is friendly and attentive but it’s a relaxed atmosphere. I think it must be under new management as...

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Trip16257423308 . 2023-04-01

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Took ferry expecting breakfast at the ‘Blue Tomato’ only to find it had ceased trading!🤷🏻‍♂️ Only other option was a coffee here… they had just opened for the day. The two delightful ladies heard our tale of woe….and probably rumbling tummies and took pity on...

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djr39 . 2023-03-30

MORE AT TripAdvisor

Really nice evening! Lovely atmosphere, delish food, great service and the cauliflower katsu curry was amazing. 100% recommend!

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milliem546 . 2023-03-25

MORE AT TripAdvisor

Really lovely food and accommodating staff - simple yet effective menu and quick service. Highly recommend the upper deck for big groups and small groups alike.

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katiekerr2018 . 2023-03-25

MORE AT TripAdvisor

Lovely place for lunch, relaxed atmosphere, friendly staff, interesting menu, great food and coffees, amazing view out over the estuary across towards Padstow. Will visit again.

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OnAir23825758924 . 2023-03-16

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We visited on a busy Saturday lunch , the staff were efficient and friendly. The water on arrival was a nice touch - just what we needed after a long walk. We only stopped for drinks but ended up ordering the Upper deck burger which...

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oliviagU9020PS . 2023-03-06

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Lovely venue with amazing views. We had the katsu cauliflower wrap which was absolutely amazing flavour wise. Super filled up too. Friend had the southern fried chicken wrap which she said was delightful also. Couple of coffees were had which were premium, lovely blend and...

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Otis O . 2023-03-04

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We arrived in Rock parked in the car park and fancying a spot of lunch came across this great little place to eat, I had the Club sandwich and my partner the Triple cheese toasties with a portion of chips as we were peckish, service...

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Bugle1970 . 2023-03-03

MORE AT TripAdvisor

Such a lovely venue with great views over the estuary only let down by over priced, under whelming food. We ordered 2 Southern fried chicken wraps, a spiced cauliflower wrap and a kids mac and cheese. All you got was the wrap, no salad garnish...

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clairegB6664SK . 2023-02-27

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Bought their triple cheese toastie today. Came as seen on the plate. No garnish, salad, or a few chips. Literally two bits of cheese on toast for a whopping £9. Total rip off

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kernowp2023 . 2023-02-18

MORE AT TripAdvisor

Called in after a long beach walk. dog was made very welcome. had the club sandwich and the wife had the fish finger sandwich both which could have fed 2. quality was good, bar had a selection of sharps beers and cider. staff were very...

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Dusticus . 2023-02-05

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