The Trout Pub in Sedgemoor

I have never written a complaint about food and normally I would just leave it. But this time I’d have enough. From start to finish the service was awful, the order took an hour to get 5 minutes down the road, when the food came it was freezing cold. Also items were missing, when questioned about this we were told it was “meant to be cold” after being cooked which clearly makes no sense as every single other subway I’ve had has not been like this, and when asked about the missing items they first said they would drop it down to us then after an hour said it they would not do it and accused us of lying. And also just said to go to uber eats and rudely dismissed us. Very concerning how these people are handling food when they cannot even handle an order. Disgusting.

Considering they have a shop full of cakes, snacks and doughnuts they have nothing available in their cafe. A full commercial kitchen doing nothing There’s a reason why we were 1 if 3 tables sat in there as there’s no hot food and such a poor selection of snacks and cakes available it’s pointless having the cafe open!!

In early today(Sunday 4th May) for a coffee which was lovely.. Paula who made it for me didnt know me personally but for some reason she put a heart on my coffee and said it was made with love! Little did she know I have had a very recent upset in our family.. Thank you xx

Friendly staff, nice food, great atmosphere.

Used to be a lovely a pub until the recent change in owners. The manager is disrespectful and rude. It's s shame 😞