The Swan Inn in North Norfolk

We had a very nice meal at The Swan Inn. The food was very good and the service was amazing. The staff were very helpful and served the food with a smile. The only problem we had was the oat milk in a latte but the staff quickly apologised and took it off our bill. I would totally recommend this little gem!

My friends and I went to The Swan for New Year's Eve. On arrival of booking caused difficulties which took the staff an age to overcome. We just wanted to be seated together. How difficult is that??? We went for th NYE buffet. As usual, the first dozen customers filled their plates with enough food to last a year. After that, most of the food had gone. The manager said, "That's all the food we had, the chef will make some sandwiches and chips". The food was TOTALLY INADEQUATE. The staff didn't have a clue There was not enough staff. We left at 21.15 after asking for our money back. AVOID at all costs.

What a wonderful way to spend New Year! Fantastic atmosphere, excellent food and service. Asked the staff for advice on taxis on how to get to neighbouring Wroxham only for the landlady to offer to drive us there herself. Accommodation to a very high standard with lovely river view of the Broads. A complete gem in a remote, friendly village.

Great friendly service and lovely food staff very helpful and kind couldn't do more for you and very quick with the drinks and food

Had dinner here with the family food and service was amazing . Will definitely visit again in the near future. Good prices and friendly atmosphere

We came here for a Christmas meal with our residents, all meals were lovely, service was brilliant and they catered our needs specifically when asking for a quieter area in the restaurant. Deffo recommend ❤️

We go annually for a family get together, but we've been for the last time. Prices are on the top end, for what is pretty low quality food. Considering we had pre ordered for around 15 of us, multiple meals had to go back because the vegetables were cold..really cold. All of the veg on the roasts were stone cold, and weren't much better when they came back out. I think the roast potatoes were reheated from a previous day - they were just dry, powdery and flavourless. One of the meals was totally forgotten, resulting in one of the party eating about 20 mins later than the rest which was avoidable. Really poor quality, and poorly cooked food, with mains at around £20 per head. The icing on the cake was the assumptive 10% service charge, which is just annoying. The waitress and waiter who served us were really lovely and couldn't have been nicer, so we paid it for their sake, but being railroaded into a significant tip for an overly expensive Wetherspoons grade meal leaves a bad taste in your mouth. Yes, you got the tip this time, but you've definitely lost the annual family get together, as well as multiple smaller family visits throughout the year, because you made an expensive and disappointing trip 10% more expensive!! Yes, we did raise the food issues and the waitress and waiter were very apologetic and lovely (they did their job very well!), but ultimately you have to accept that this is the product you're selling, and it ruins the occasion if you have to keep complaining and sending the food back.

Such a lovely setting...Good food and lovely staff who made you feel very welcome. Karol and Jordan were great hosts too. Will definitely return.

Had an excellent Christmas meal Turkey dinner followed by profiteroles at £30 for two courses , was greeted by Millie & served by Joe & Emma.Service was excellent & was sat by an open well stocked fire .Return visit pending cannot wait

Absolutely fantastic evening at the Swan Inn last night. The food was delicious and plenty of it! The staff were so attentive special thanks to Karol, Christina and Millie. The entertainment was fantastic. We didn’t want the evening to end. We will definitely be back!

Had a wonderful visit. Lovely food, I can definitely recommend the Scotch Egg and fish and chips. Everyone made us very welcome and an especial thank you to Chloe, number four, as our little one named her. Thank you all, we will be back.

Very efficient staff and good value for money, Jordan and Emma are very welcoming and the staff such as millie and Jo are friendly and efficient.

Fab food, great staff, and lovely atmosphere

Loved this pub!!! Delicious food, at a great price. Our server Liam was absolutely brilliant and completely on it. Would highly recommend! Plan to go back again. This is now one of our top pubs - really recommend the Mac and cheese, it was dreamy!

Top food. Top service. Dog friendly. What amazing people making our two dogs feel very welcome (and well fed). Food was plentiful and tasty with a varied menu.

Came here a few days ago with family to treat them was met by a lovely member of staff named Millie and sorted us out properly the food and experience on a whole could not have been better will most definitely come again!!!

Mille the manager was excellent, she was so helpful. Chloe and Liam the waitresses were also great. Couldn’t fault the service or staff!

I have been many times and found the staff very friendly and helpful The food as usual was a very good standard. Cosy atmosphere

Didn't stay for a meal but relaxed with the dog for a couple of drinks. The staff were very friendly, really nice and cosy atmosphere. Menu looked really good so will be returning to eat there soon.

Walked into a near empty pub asking for a table of 2 only to be told they are fully booked and reservation only as only had 1 person working. Sad to see as wasn't the only person turned away

6 of us had booked for Sunday lunch. We arrived at 1pm. Were eventually served at 2pm. We were aware there was a staff shortage, as in many hospitality areas since covid. However we did see other tables being served before us. We asked as our main course plates were taken away, for the dessert menu. We had to ask twice for this. After about ½ hr the menus were given to us. We asked a couple of times if we could place an order, neither time was there an apology that they were busy/ short staffed. The second time we were told 'I'm just with a customer' - someone was being shown to their room. We did point out that we were customers too, but this fell on deaf ears. In the end we went to the bar & asked to pay. The 'waitress' was very quick to serve us, again no apology for slow service. I was also dismayed that the 'waiter's' top had ridden up and his bare stomach was showing as he served us our food. We are locals, not holiday makers, so obviously our review will be shared with friends. It maybe because the pub is in a holiday resort that locals aren't considered that important, but obviously through the winter months, we might be !

Staff are excellent friendly polite prices of drinks very expensive

I had the signature burger, average portion, very nicely presented, very tasty. Staff friendly, dog friendly premises and personal bowl of water supplied for pooch.

Didn't have any food here so can't comment, Had a couple of drinks prices a little expensive but service was good and friendly There's mooring outside which is £10 but £5 redeamable if you order food. Would recommend this pub especially if you boating

This is a must visit if you are on the broads. Staff are fantastic, really friendly and welcoming. Food was amazing, we had roast lamb and vegetarian wellington and mini deserts and coffee.

Really lovely pub, superb location. Very unlikely to return sadly because they think charging £3.20 for half a lemonade is reasonable, i do not!. We sat on the tables by the water admiring the paddle boat moored next door. Watched fishermen, and boats cruising and rowing past and enjoyed an hour catching up with friends in the sun. The staff really friendly and polite. There were towels, water bowls and a (sadly empty) treats bowl for dogs. I recommend if it is within your budget.

A fab meal at a great venue. Our waitresses Jo and Millie were very attentive. The food was fab - recommend the Seabass which was delicious - friends had the sirloin steak and fish and chips and lasagne - all cooked to perfection by chef Jordan. Special mention to Chloe who kept the drinks flowing - fab evening - thanks team Swan!

Nothing positive to say , this is now our fourth bad experience in the swan , each time we have made excuses for bad food and extremely slow service not to mention standing at bar for 25mins being ignored while one bar tender tries to make 6 coffees I can only think they want holiday makers and not us local as they don’t plan on getting return customer

Lovely pub, lovely food and lovely staff, just very slow due to only 2 staff serving on a lovely sunny day. They forgot to place our dessert order which then took 40mins to come.

This was our second visit in 6 weeks and both times we have left without any food being served, the kitchen cannot cope with the orders and after waiting for starters for over 75 minutes and 65 minutes we gave up. I'd recommend the New Inn down the road !!

Great food and lots of it. Staff very welcoming. Shame there was a only one Bitter on the pumps.

Lovely old pub. Good food and friendly service

Very comfortable Inn staff helpful, expensive drinks and food.

Very drab , had to form a queue for a cuppa

I will start by saying, we have eaten in this establishment several times over the past 14 years or so!! Myself and my partner were not really that impressed with the food, neither the service we received!!! But, we always gave it another chance!! Now........ we booked an evening table, this was last week, what a surprise, a very pleasant surprise may I add!! We had lovely, smiling table service, amazing starters, main course was absolutely delicious, finished with a superb desert!!! Drinks were not to bad either!!! Well done Emma and team, you are turning this beautiful landmark back to how it should be. Keep up the good work, lots to do going forward, but you are proving you will get there, we can also see you are very dedicated and giving it your all......... We will definitely see you again soon, supporting local business. Kindest, Clay and Clare......

Lovely pub on the banks of the Norfolk broads.

Arrived at about 5PM and waited for about 2-3 minutes to be served but instead the person behind the bar walked off. 3-4 members of staff stood around talking whilst we had been waiting there looking for a menu carried on regardless. Bar person returned looked at us and proceeded to put bottlea of wine in the fridge, then walked off to the other 4 staff. We left again, having never seen a menu or had so much as a 'be with you in a moment'. We felt very unwelcomed and will never return. Management has changed recently so the previous reviews should be marked as archived and not applicable now.

Currently on a boating holiday in the broads, ate here 3 times. A brilliant experience every time. The food was delicious and the service was excellent. We were mainly looked after by Jordan who made us feel extremely welcome and also managed our visits above and beyond how he was expected to. Thank you.

Lovely venue, we all enjoyed our food Staff friendly and attentive. Sad we found this gem on our last night.

We popped in after a trip on the Southern Comfort Steam Ship, to be told it was reservations only, with near on 100 people getting off the Boat trip,you could have made quite a bit of money, we were very disappointed, we were on Holiday so won't visit again

Dreadful service, unacceptable wait times for everything.

It was dreadful. Slow service, I originally asked if I could order at the bar to be told it was full table service but no one came. So I then queued at the wait here to be seated sign. Was ignored several times by a male waiter on duty, eventually a different chap came over. I said I already had a seat but wanted to order. He said come to the bar. I ordered various coffees & sandwiches which 30+ minutes later had not arrived so went back to the bar to find out why 🤷‍♀️ apologies were given & coffee prices refunded but told it usually takes 30 minutes for food to arrive which I replied well it should be served now then! Coffee was nice, sandwich nice but the 24 chips was very stingy considering the charge of £11.50 for a sandwich & chips! Definitely will not be recommending!

We arrived at The Swan Inn by boat, and it was a great experience from the start. The atmosphere was fantastic—really relaxed and welcoming. The food was good too, with plenty of tasty options on the menu. I opted for the lasagne, everything was fresh and well-prepared. Overall, it’s a great spot to stop by, especially if you’re arriving by boat. We’ll definitely visit again.

Great local pub highly recommend Great food and service

Really enjoyed this family pub, food was amazing! Definitely be going back!

excellent food excellent service great location

Stopped here for Sunday lunch. Had a wait as the kitchen were setting up ready for the next stint, but it wasn't an issue as the view was lovely over the river. The staff were very friendly and helpful and the food was great. A special mention to our waitress Lilly, who was very friendly and attentive.

Unfortunately they had not reserved our booking for 20 people and said they were too busy to reply to ann enquiry email even though we’d given 5 weeks notice. They wouldn’t honour the booking even though their tables were empty nor did they apologise. So we took our business to the New Inn who were wonderful and the food was excellent. Unfortunately there seems to be an enduring issue with staff and service here.

Up The Swanee How very disappointing this establishment is! A few months ago we were in the area and wanted a Sunday roast so we drove a few miles to the Swan as it used to be a pub I liked. We had a lot of trouble parking but eventually got there. We waited to be seated for about ten minutes. Many members of staff walked past and not one gave us eye contact. I gave up and went to the bar. Again, I did not get eye contact for about 5 minutes. Please bear in mind there was hardly anyone in the pub at this time. We eventually sat down but after 15 minutes no one took our order so we had to leave, absolutely starving. We informed them we were leaving as we had had terrible service and they did not do anything to persuade us to stay. We went in the height of summer for a drink and were told “you can’t sit outside as we are doing maintenance works in the garden” this is the major selling point of this pub as it overlooks the broads. We had to leave again. Thinking we may have been unlucky the last times we went we decided to give it another try last week. There was hardly anyone in there and only two people with drinks outside. There was a sign on the bar “due to circumstances beyond our control we can only serve food to people who have made bookings” I asked the bartender what this meant to which he replied: “we have some large bookings coming in later so we can’t serve food.” Now I’m not a business expert by any means but if that really is the case then possibly serve food UNTIL they arrive or serve a limited menu - don’t turn away paying customers! Is it so hard to heat up a soup or slap together a sandwich? The location is PERFECT, the building is lovely so why turn people away and give yourself a bad reputation? We won’t be going again.

Colleague arranged for 20 of us to eat at The Swan and made a booking 5 weeks ago for us to eat there today & confirmation was received by email stating that this had been booked. Arrived as agreed at 17.00 only to be told that the email sent back from The Swan was an automated reply and as they were short staffed they didn’t have the time to let us know they couldn’t cater for such a large party! Even though there was only 14 of us in the end, they still wouldn’t agree to prepare any meals for us and turned us away. Dreadful treatment would definitely NOT recommend, glad we rang The Inn, just up the road who were only too pleased to fit us in at very short notice! As for The Swan none of us will be returning or recommending!

same they dont tell you what is not available befor you spend 10 min looking at the menu only to be told not available 1out of 10 for that

Sat on table 11 was served by manger with glasses very friendly food all really nice. All other staff very friendly. Pubs nice with a view of the river

Entirely agree with the previous review on lack of staff. Hoped to get a meal on a sunday visit only for a sign saying no meals unless pre booked.waiting time for a drink absolutely ridiculous. Called again after a day out on the thursday to another board on entry advising only catering for pre booked meals. Queued for a drink at the same time as a group of around 40 people who all congregated at the bar. Bar staff taking one drink order at a time,others not in the group were getting impatient and some left,one got served but attention then back on the large group,ignoring others. We left again as it just seemed disorganised and far too few staff to cope Definately need to sort staff issues out fast. Good location but let down by demand exceeding capability. I would recommend check in advance before trying to eat on the off chance.

As a family we visit the broads every year and every year we visit the Swan. Last year we had a warm greeting from the manager followed by good food and service .This year it appears there is a new manager and behold poor food and service!How can this be?Perhaps if we do visit next year and the downward spiral continues the business may not exist unless there is some major improvment,

Oh dear, where to start. I have been using this place on a fairly regular basis for the last 2 years since moving g to the area, previously I found the service to be excellent, staff friendly, Tracey the manager always nice and Jo very good too, however since April this place has got worse and worse. Young staff being left to it, I asked where the Manager was to be told she had left and at first no manager in place, lots of assistant managers all being in charge but doing nothing. Food quality gone downhill and service was atrocious with long waits, some young guy called Jai rude and very poor service. The assistant manager Jordan is slow, lazy, and rude, I gave also witnessed poor behaviour towards young team members, some other assistant who U don’t know his name, quite tall is rude and always smells like he has been drinking. Have witnessed bullying and young staff being spoken to atrociously by managers on several occasions. Thought things would look up when a new manager started but actually got worse- Emma, I went in one evening and she sat getting completely drunk with a member of staff, I went in the following day and was going to complain in person but no surprise said manager had phoned in sick, I also witnessed this woman picking on a young girl who quite frankly was one of the few staff who was actually working hard and doing her best, I have been served by her before and she is always very pleasant, she also ridiculed her in front of other team members- disgusting behaviour. I went in again recently and service even worse, chaotic and not serving anyone even a drink unless booked. The food is terrible, small portions and very slow service, in fact service is almost nonexistent. Sadly I will not be coming back the attitude of this manager stinks, she is trying to be pally with locals but cares nothing for her staff, is lazy and clearly not interested in ALL the customers who go in spending their hard earned money.

The Swan Inn in Horning is a true gem nestled along the River Bure. One of its standout features is the boatside mooring, making it a perfect spot for those arriving by boat. The outside area is delightful, offering an ideal place to relax and watch the boats glide by while soaking in the serene atmosphere. Inside, the pub has a charming rustic look, with wooden beams and cozy nooks that make you feel right at home. The interior is steeped in history, with pots of stairs leading to different levels, adding to its unique character. Whether you're there for a pint or a hearty meal, The Swan Inn offers a memorable experience that beautifully captures the essence of Norfolk.

Party of four Checkin was smooth and friendly and informative by the young lady… Lunch was super, gf fish and chips. For two and the others aren’t gf .. Staff lovely , told us it would be 30 mins wait which was ok as we were taking in the view and company..so we didn’t mind. Bedroom was clean and so was the bathroom.. bed was very comfortable, room 4 has a noisy fan and we made the manager aware.. so take note who stays in this room.. Gluten free breakfast was non existent.. they didn’t have any gf bread in stock, no gf sausages , it’s 2024 for gods sake.. the chef /manager was standing next to the young lady that served us and he didn’t even offer to make an omelet or anything , all we were offered was beef brisket and gravy!!! SFOR BREAKFAST .. he was so UNPROFESSIONAL AND UNHELPFUL.. he was a total let down compared with all the other lovely friendly professional staff .. he needs to be trained or fired..!! Such a let down. They offer a big menu for dinner so I feel that a lot comes from brakes .. shame really. But a lovely village and on the whole I would stay again but go somewhere else for breakfast!

Great to sit outside and watch activity on the broads, boats and swans.

We often visit The Swan all year as we live in the area. We called in for a drink on Sunday 1st September. We were served quickly & very politely as usual & took our drinks outside to enjoy the good weather. I went back to the bar after about 30 mins to got more drinks & I was amazed to be told that drinks were only boring served to people who had booked a table. When I questioned this, the Gentleman (who was quite abrupt which then made a bad situation even worse), told me that 4 staff had called in sick (very unfortunate if it was true), but I really don’t understand that if you can serve drinks to a table then it’s even easier to pour & hand over just two drinks at the bar. To say we were disappointed is an understatement, the level of customer service was very poor when I asked if I could just have the two drinks. As I said before, we often use The Swan, eat there regularly & often take others with us & always recommend it. Not any more unfortunately. As I left, a large group of people we’re walking in to get drinks, I wished them good luck & explained that they weren’t serving drinks to non diners, they were as surprised as me & said they’d go somewhere else as we certainly did. Not a good move on your part The Swan, you need to look into this & I’d like to hear your response please!! Graham.

Food was nice, but service wasn't very good, we stood waiting for a table for about 10mins althogh we had already booked and was told to wait whilst the waiter went off to take people orders at the tables. We were eventually seated & then waited another 10-15 minutes , so my husband went to the bar and got drinks. The waiter then came over and served us. Meal was nice. We then waited & waited for the waiter to take our plates & order afters, but the waiter never came back so we paid and left. The restaurant was not particularly busy & I'm surprised at the lack of attentiveness of the waiter & lack of service. Service needs to improve!!

Welcoming and friendly staff especially Millie who was exceptionally helpful, nothing was too much trouble. The food was incredible, and lovely atmosphere with beautiful views of the river.

Very lovely little pub along the water. Staff were very helpful and attentive

7 persons turned up at the door planning on having a drink, this at 2100 hrs the place was closed and locked, this emporium used to be the hub of the village but over the years has gone steadily downhill, rather steeply!

Lovely hotel and location. Food was very poor and staff need replacing when we stayed there. We made complaints,but didn't get an apology from anyone,including the new manager.

Really disappointed upon our visit here today. We travel a lot and visit the vintage inns chain frequently. Usually, we find the pubs to be very warm and welcoming with good food! But not today. The website booking service showed a table available for 4.15pm, my husband tried to book it but kept getting an error message. So we made the journey and hoped we could be seated for dinner when we got there. I realise this was a little ambitious on a bank holiday Sunday. When we arrived we found the pub to be fairly quiet with lots of empty tables. We asked for a table and was told no and that they ere serving online booking only. We explained the situation re trying to book and that it did show as available. The manager came over and refused again, despite all the empty tables, and said that they had closed the online booking system today. After we left, we checked the website and found lots more tables available from half hour later onwards that did allow you to book. Unsure why we were told they had closed the online system and also why we were told no when in half hour they had space!? We could have booked this and came back but at this point we couldn’t be bothered! Such a shame as it is seems reading lots of recent reviews the pub itself is lovely but the service is poor. Which we can agree with based on today’s experience!

We stayed the night for a family birthday. We didn't eat at the restaurant and after trying to order drinks which took 35 mins just to get to drinks that was the correct decision. The hotel room was stunning and very clean. Couldn't have asked more from hotel stay and the check in time of 3pm and check out of 12pm was brilliant. Would recommend the hotel stay. As for breakfast again low on staff. This meant waiting 15 mins before giving a table and finding out most items on the menu weren't available. One chef in the restaurant and one waiter wasn't enough staff needed. Quite poor although they did their best. Hopefully, next high season they get more trained staff as they did have a notice to warn guests of the pub. Unfortunately for us it did ruin its lovely pub, beautiful location and food.

Great pub and perfect stop when hiring a boat from Wroxham. Allow plenty of time to ensure you can get a mooring, it does get busy. Great service from Alex who looked after us, he couldn’t do more, even though they were short staffed, he kept the drinks coming and was really attentive. Thanks to Emma and David the chefs they delivered top quality and very tasty food, in a timely manner. Will be back again. Thank you

Food is distinctive and special, cooked to order and to be enjoyed at leisure as part of the whole Horning experience.

Absolutely nothing was great about this visit apart from the apology as we were leaving from the young male member of your bar staff… he was apologising for the appalling service we had encountered and for the quite frankly rude and shocking behaviour of the male manager who had been ‘serving’ us. This man is the absolute worst person you could have in this position, not only was he scruffy and miserable but he argued with us when we complained that we had been waiting almost an hour for our food. It was clear that the kitchen had forgotten our order. When it did eventually arrive at our table, long after others who had arrived after us had been served, we were told my husbands meal would have to be revoked as the chef wasn’t happy with it… but he would knock it off the bill! So no compensation for the fact we’d been sat for an hour eating for our food and when we asked what else he would do to compensate for the poor service and the fact we were eating so late and having to wait for main course to arrive he just started arguing with us and shouting.I come from Horning, I don’t live there anymore but I frequently visit as we still own a boat business in the village. In any event the food was unappetising and the mouthful of salad I had tasted stale anyway. So sad that what once used to be a lovely village pub has been ruined by poor staff attitudes. I’ll never return.

Absolutely champion pub! Wonderful landlady and terrific food!

Lovely pub great staff stunning food

Been here several times. The pub is a stop off point for people cruising the broads and is also a brilliant place for landlubbers. The food is fantastic, i recommed the haddock fish cakes topped off with a fried egg. My wife had the sea bass, all nicely presented. The staff are friendly, efficient and welcoming. Another plus point is that the car park is free to customers, just register your car on the monitor in the bar. That saves you a few pounds. This is also the place to pick up the Southern Comfort paddle steamer for a leisurely trip up the broad. All in all, a great place to visit.

Great food.though the decir verydated. overnight stay to celebrate friends birthday .. quite disappointed that though checkout was 12 .. the bar closed at 11am till 3pm so. Could not get coffee etc .. the footfall was great area right in the broads.. Not sure why not open just to cater to the walking trade 🤔

1.15 Tues afternoon looking forward to a anniversary lunch with my wife weather beautiful sat on seats near river lovely went to order food all I got was not taking any more food orders place wasn't busy to be honest the bar staff didn't have a clue what was happening so disappointed alot of people walking away it's a lovely pub lovely spot need to get things sorted out August holiday time what a joke

Enjoyed a delicious lunch with friends. There was a lovely atmosphere in the hotel. The service provided by Millie was outstanding in every respect. The hotel are lucky to have her on their Team. Thank you, Millie.

There’s a sign saying open at 12 but they opened 10 mins late so I asked one of the staff if it was open yet and rudely got ignored We were the first people there they took our order then other peoples order and then they gave everyone their food when we ordered first had to wait for nearly 2 hours to get some pizza I make pizza at home and it doesn’t take me that long to make pizza really disappointed with the pizza as it was burnt to cheesy and tasted like burnt cheese🤢and couldn’t imagine a worser place like this to eat overall some of the staff are nice but never coming here ever again. We came on here on the boat and because of service (which they wasn’t even busy) we was an hour late back to the boats and had to pay extra as they are too late not happy with how much it cost for this disgusting food.

It was disappointing, ordered drinks and had to serve ourselves from the bar area as waitresses forgot us on two occasions. All in quite poor

Great service Food was lovely hot and well presented Staff helpful & polite

Lovely meal and lovely staff. Went the 1st evening of our holiday - and have just been and booked again for the 2nd evening. Thank you!

We booked the swan inn for my birthday on the 6th august, we booked the table for 4 people at 19:30. When we arrived there was no beer appently there was something wrong with the pumps so they couldn't pour any beer? once we sat down we had a look at the menu, We all had to change our meal because they either didnt have it or it wasnt meant to be on the menu. The service was very very slow, staff were talking behind the bar and were also on their phones, when our starters came i had a hair in my food, i said to the server about this and she quickly took it away and the starter was taken the bill. When the mains came out the food wasnt great. Very small portion sizes, my macaroni and cheese tasted like a ready meal, my friends lasagna was burnt, the chips and fries were terrible. I would not he returning and I definitely wont recommend. If i was you, I would go to the new inn just down the road. Food, customer service, atmosphere is so much better.

The Swan Inn is a nice little pub that does food with mooring directly on the broad. However currently the quayside is closed for repair (August 2024) but we moored up down the river a ways and walked up. We had booked a table for Sunday lunch and that was lucky because other people queuing up to get in when it opened were turned away for food without a booking as they were full. Food was marvellous, and although my order came out wrong this was quickly rectified and £10 knocked off the bill without even asking for it. The pudding was very slow coming out but every single thing was made fresh and cooked on site and definitely worth waiting for. 10/10 recommend the chorizo nibbles and olives. TLDR: food great, pub busy, service slow paced

Excellent service today, manically busy at least 12 people queuing behind me but Ella was so helpful sorting out our order & allergies. She was extremely patient & calm. Wish we lived closer it would be our local. Thank you great food & excellent service

Lovely food but a few meals were out and they hadn't told us or made it aware. Ordered 3 things and then got told none of them were available!! Apart from that, it was really good. Lovely views and the bar staff were great.

Lots of food not available so struggled to find something. Too few staff to cope with amount of customers. Lots of tables not cleared. Food too a long time to come. Nothing arrived together. I waited half an hour after everyone else had eaten dessert for mine to arrive after asking three times. As a localish Norfolk resident I won't return. Shame as it's in a beautiful setting. Felt for the staff. Who were all pleasant but clearly under pressure.

Very disappointing. Lunch at the Swan Inn and a trip on the Mississippi boat was booked for our wedding anniversary. It’s a day trip we’ve been wanting to do for a while and was booked as a treat. Service was v poor. A lot of confusion regarding what was available and we both had to change our first choices from the menu. My husband’s steak sandwich was mostly inedible and his chips were cold. My fish cakes looked and tasted like they had been refried several times. It then took 20 minutes to get the manager to steak with us. We didn’t pay for our meal but that did not compensate for our day being completely spoiled.

Booked a table and arrived a little early. As you walk in there is a sign that states "wait to be seated" stood waiting for a good 5 minutes while 2 members of staff completely ignored myself and my husband. When we approached a member of staff they then couldn't find us a table in their seemingly empty pub. From walking in to being seated took roughly 10 minutes. Half the pumps on the beers were not working either. Left without ordering due to the piss poor service.

AVOID ! We have just spent 4 amazing nights on the Norfolk Broads. We have spent each night mooring up, meeting lovely people and visiting the lovely pubs along the broads. Every pub was lovely with their own personality, menus and beers. On our last night our boat had to be returned the following morning in Horning. We moored up at Ferry Marine ready for our morning departure and choose to drive down to The Swan at Horning for something nice to eat as we had passed it a few times on the river and thought it was in an amazing location looking over the river. It is an amazing location but does not deserve or should represent the Broads. It was a complete shambles. I asked for a menu and was told by the bar staff - they were not serving food now as the restaurant staff were all inexperienced. This was 7.30 pm - peek season 1st August 2024 ! My wife and I bought a drink and went out to the amazing garden looking over the Broads by the Yacht Club. The grassed area over looking the broads was perfect but empty of customers. Every table was full of dirty plates and dirty glasses. We were the only ones there and had to clear or own table. Not one table was clear. Totally disgusting !!!!! You do not deserve to have the location you have ! Everything about the broads was totally amazing - you The Swan Pub at Horning ARE A DISGRACE TO THE NOFOLK BROADS !

Sadly it’s been let down by the halfwit they call a manager, more incompetent than Basil Fawlty, food really average, only saving grace is Millie, she was excellent and would make a far better manager, she was kind and polite, sadly she spent most of the day apologising for the Incompetent manager who liked to be rude to customers and hide away from customers!

I had a nice pub lunch here. The waiter serving us was very nice and friendly. The food itself was very nice. However, my main was brought out much later than everyone else's in my group. By the time I was starting, some others had practically finished. I ordered a shredded duck and hoisin sauce pizza as I'd never seen this before in any restaurant or pizzeria I'd been to. It was very nice, when it eventually arrived, and was certainly unique. Everyone else in my group enjoyed their mains and those that had deserts enjoyed them. Our waiter disappeared when we were paying but that didn't really matter.

Lovely Turkey pies and cool beer. Thanks Jordan

Only went in for a drink this time. Have been many times before on our annual boating holiday for dinner. However, beer was quite flat and the second was even worse. Mentioned to barmaid who just shrugged her shoulders, without comment. Will not return next year.

Lovely location right on the Broads staff very friendly only had drinks

Travelled here today based on good reviews. No mobile signal so was unable, as invited, to be my own waiter and order my food online, collect my own cutlery and serve our food when it was ready. So in an old school kinda way, went to the bar to order to be met with sign saying "no drinks only orders being taken". Shame for those who want a drink in this lovely setting but I guess tables are at a premium with high season and sunny weather. Long queue had formed and when I finally got to the bar was told by a bar person who really didn't want to be there. "Nah, Not serving food at the moment." Too hot in the kitchen? Chef has run off? Power Cut? Brexit? New government? Can't be bothered? No. No explanation. So ordered drinks while thought of where else to go. And in fact the opposite of their "no drinks only orders being taken" was true, only drinks orders were being taken. So a pub garden in a beautiful setting, at the height of summer, on a brilliant day and packed with potential diners all being turned away at lunchtime. Disappointing to say the least and not a very good welcome for the many people from all over the UK who have negotiated the waterways to have to go elsewhere. Shambles.

Not a great experience overall. Upon entering the pub it was obvious that it was understaffed as there were countless tables with empty glasses/plates left on them along with a section of the bar being designated for empties. We were sat at our table promptly, however, it took an age to get served at the bar for drinks despite the pub being quite empty. The bar staff seemed really inexperienced and there didn't appear to be much order with what order the drinks were served (bar, then table orders were just picked up randomly). Anyway, we got some drinks and ordered food; 3 of us ordered the same, CHICKEN and vegetable curry (note it said chicken on the menu). Food comes out in a reasonable time - the food was really tasty, hot and a decent portion side, however, there was no chicken. We waited for the waiting staff to come and do the obligatory check to see if our food was ok; when this didn't happen after 10 minutes I went to discuss with a member of staff. A short time later, someone else came to ask what the issue was, which we repeated, none of the 3 chicken curries had chicken in them. He agreed then went off, seemingly trying to resolve the issue. Again, we sat and waited assuming he would be back very shortly with an update, however, 10 minutes passed with no update. Again I went to ask the gentleman what was going on a d he looked as if he hadn't seen me before and said he would "chase it up" which didn't leave us with any more information. Wanting a solution, we asked what they were going to do about it and we were told that some "chicken had been put on" which wasn't acceptable. Rather than try to resolve the issue, the assistant manager (same person) became really defensive and lied about what he had said previously, all whilst trying to serve people at the bar (rather than attending to our issue). After some time arguing, the chef came out who was another assistant manager and within 2 minutes had resolved the issue; we would like to thank Jordan for going above and beyond to sort our issue. Unfortunately the experience has put me and my family from going back there; quite frankly the pub doesn't deserve our hard earned money and there are other pubs in the area which valued our custom so much more. In summary, go to the New Inn further down the road.

Very poor! We were in the dining area, 2 adults and 2 children. Waiting along time to be offered a drink after being given menu's. Then starters came out with kids meals eventually! My prawn cocktail had stale bread with no butter and minimal praws and lettuce thown on plate. Asked for fresh bread which took ages to come. Boys chips were like snapping twigs. Girls tomato pasta was tasteless and swimming in sauce. Glasses for water were all dirty. Not great! Waiting ages for mains and all we can here is people complaining. Starter plates still on table and no sign of waitress to order a drink. About to ask for manager to call it all off as Waiting so long. Mains came out though with dirty plates still on table. We complained to person who rolled eyes and said see what we can do and walked off. I asked for medium steak, it was over well done and black. Wife had fish cakes which looked like had been pounded with a mallet. Boy then walks in with a tray of 2 drinks we ordered 20 mins ago. I could no longer take it and asked him to get manager. Manager was very apologetic as I reeled off all the issues. She said she is aware of all issues and rude staff and of the poor food and has been there a week in new position and will turn it around. Good Luck! She waived bill for the poor experience and off we went to McDonalds. Do not be fooled by lovely setting of pub or go for a special meal. You will be very disappointed!

We have been using this pub for years without issue but yesterday we went for just a drink as the food service was closed until the evening. We were shouted at at by a female member of staff because we were about to sit at a table that was reserved for food even though no food was being served for 2 hours and they’re wasn’t a reserved sign displayed. The same female staff member was then seen walking off with a very large glass of wine looking particularly unprofessional and even though there was a large queue of customers at the bar. While waiting to be served another female member of staff commandeered one of the bar staff to jump the queue to get herself and a friend their drinks. No wonder there were so few customers on a sunny warm day in the summer holidays they don’t deserve them. When we did eventually get served the cost was extortionate for 3 drinks They are other pubs in Horning who are friendly and welcoming and I’d advise others to try them first and give the Swan a wide birth

Can’t fault this place at all, our server Jayden was absolutely outstanding. Food was lovely, arrived promptly and a lovely atmosphere too.

Beautiful place inside and out. Unfortunately spoilt by the really slow service. Half way through finally getting served after 14 minutes queueing barman decided to take a call and disappear for 5 minutes. Hopefully caught on n off night and will definitely try again. Came back to try again and every beer on draft was off! Had to have bottles which made it very very expensive. 🤦🏼‍♂️

Despite the staff encountering operational issues during the day, we arrived late in the afternoon, expecting to be fully booked we were surprised to get a table... the food was delicious, roast beef for the wifey and the best Haddock and chips I've ever had (and we live by the coast lol).. nice one and thank you

Went along to meet the new management and was politely greeted by her. Beautiful pub, great food and an idyllic picturesque location on the river! Keep up the great work in turning this pub around. She’s an asset to the area. Will definitely become a regular here!!