The Swan Inn in North Norfolk

Didn't have any food here so can't comment, Had a couple of drinks prices a little expensive but service was good and friendly There's mooring outside which is £10 but £5 redeamable if you order food. Would recommend this pub especially if you boating

This is a must visit if you are on the broads. Staff are fantastic, really friendly and welcoming. Food was amazing, we had roast lamb and vegetarian wellington and mini deserts and coffee.

Really lovely pub, superb location. Very unlikely to return sadly because they think charging £3.20 for half a lemonade is reasonable, i do not!. We sat on the tables by the water admiring the paddle boat moored next door. Watched fishermen, and boats cruising and rowing past and enjoyed an hour catching up with friends in the sun. The staff really friendly and polite. There were towels, water bowls and a (sadly empty) treats bowl for dogs. I recommend if it is within your budget.

A fab meal at a great venue. Our waitresses Jo and Millie were very attentive. The food was fab - recommend the Seabass which was delicious - friends had the sirloin steak and fish and chips and lasagne - all cooked to perfection by chef Jordan. Special mention to Chloe who kept the drinks flowing - fab evening - thanks team Swan!

Nothing positive to say , this is now our fourth bad experience in the swan , each time we have made excuses for bad food and extremely slow service not to mention standing at bar for 25mins being ignored while one bar tender tries to make 6 coffees I can only think they want holiday makers and not us local as they don’t plan on getting return customer

Lovely pub, lovely food and lovely staff, just very slow due to only 2 staff serving on a lovely sunny day. They forgot to place our dessert order which then took 40mins to come.

This was our second visit in 6 weeks and both times we have left without any food being served, the kitchen cannot cope with the orders and after waiting for starters for over 75 minutes and 65 minutes we gave up. I'd recommend the New Inn down the road !!

Great food and lots of it. Staff very welcoming. Shame there was a only one Bitter on the pumps.

Lovely old pub. Good food and friendly service

Very comfortable Inn staff helpful, expensive drinks and food.

Very drab , had to form a queue for a cuppa

I will start by saying, we have eaten in this establishment several times over the past 14 years or so!! Myself and my partner were not really that impressed with the food, neither the service we received!!! But, we always gave it another chance!! Now........ we booked an evening table, this was last week, what a surprise, a very pleasant surprise may I add!! We had lovely, smiling table service, amazing starters, main course was absolutely delicious, finished with a superb desert!!! Drinks were not to bad either!!! Well done Emma and team, you are turning this beautiful landmark back to how it should be. Keep up the good work, lots to do going forward, but you are proving you will get there, we can also see you are very dedicated and giving it your all......... We will definitely see you again soon, supporting local business. Kindest, Clay and Clare......

Lovely pub on the banks of the Norfolk broads.

Currently on a boating holiday in the broads, ate here 3 times. A brilliant experience every time. The food was delicious and the service was excellent. We were mainly looked after by Jordan who made us feel extremely welcome and also managed our visits above and beyond how he was expected to. Thank you.

Arrived at about 5PM and waited for about 2-3 minutes to be served but instead the person behind the bar walked off. 3-4 members of staff stood around talking whilst we had been waiting there looking for a menu carried on regardless. Bar person returned looked at us and proceeded to put bottlea of wine in the fridge, then walked off to the other 4 staff. We left again, having never seen a menu or had so much as a 'be with you in a moment'. We felt very unwelcomed and will never return. Management has changed recently so the previous reviews should be marked as archived and not applicable now.

We popped in after a trip on the Southern Comfort Steam Ship, to be told it was reservations only, with near on 100 people getting off the Boat trip,you could have made quite a bit of money, we were very disappointed, we were on Holiday so won't visit again

Lovely venue, we all enjoyed our food Staff friendly and attentive. Sad we found this gem on our last night.

Dreadful service, unacceptable wait times for everything.

It was dreadful. Slow service, I originally asked if I could order at the bar to be told it was full table service but no one came. So I then queued at the wait here to be seated sign. Was ignored several times by a male waiter on duty, eventually a different chap came over. I said I already had a seat but wanted to order. He said come to the bar. I ordered various coffees & sandwiches which 30+ minutes later had not arrived so went back to the bar to find out why 🤷‍♀️ apologies were given & coffee prices refunded but told it usually takes 30 minutes for food to arrive which I replied well it should be served now then! Coffee was nice, sandwich nice but the 24 chips was very stingy considering the charge of £11.50 for a sandwich & chips! Definitely will not be recommending!

Really enjoyed this family pub, food was amazing! Definitely be going back!

We arrived at The Swan Inn by boat, and it was a great experience from the start. The atmosphere was fantastic—really relaxed and welcoming. The food was good too, with plenty of tasty options on the menu. I opted for the lasagne, everything was fresh and well-prepared. Overall, it’s a great spot to stop by, especially if you’re arriving by boat. We’ll definitely visit again.

Stopped here for Sunday lunch. Had a wait as the kitchen were setting up ready for the next stint, but it wasn't an issue as the view was lovely over the river. The staff were very friendly and helpful and the food was great. A special mention to our waitress Lilly, who was very friendly and attentive.

excellent food excellent service great location

Great local pub highly recommend Great food and service

Unfortunately they had not reserved our booking for 20 people and said they were too busy to reply to ann enquiry email even though we’d given 5 weeks notice. They wouldn’t honour the booking even though their tables were empty nor did they apologise. So we took our business to the New Inn who were wonderful and the food was excellent. Unfortunately there seems to be an enduring issue with staff and service here.

Up The Swanee How very disappointing this establishment is! A few months ago we were in the area and wanted a Sunday roast so we drove a few miles to the Swan as it used to be a pub I liked. We had a lot of trouble parking but eventually got there. We waited to be seated for about ten minutes. Many members of staff walked past and not one gave us eye contact. I gave up and went to the bar. Again, I did not get eye contact for about 5 minutes. Please bear in mind there was hardly anyone in the pub at this time. We eventually sat down but after 15 minutes no one took our order so we had to leave, absolutely starving. We informed them we were leaving as we had had terrible service and they did not do anything to persuade us to stay. We went in the height of summer for a drink and were told “you can’t sit outside as we are doing maintenance works in the garden” this is the major selling point of this pub as it overlooks the broads. We had to leave again. Thinking we may have been unlucky the last times we went we decided to give it another try last week. There was hardly anyone in there and only two people with drinks outside. There was a sign on the bar “due to circumstances beyond our control we can only serve food to people who have made bookings” I asked the bartender what this meant to which he replied: “we have some large bookings coming in later so we can’t serve food.” Now I’m not a business expert by any means but if that really is the case then possibly serve food UNTIL they arrive or serve a limited menu - don’t turn away paying customers! Is it so hard to heat up a soup or slap together a sandwich? The location is PERFECT, the building is lovely so why turn people away and give yourself a bad reputation? We won’t be going again.

same they dont tell you what is not available befor you spend 10 min looking at the menu only to be told not available 1out of 10 for that

Colleague arranged for 20 of us to eat at The Swan and made a booking 5 weeks ago for us to eat there today & confirmation was received by email stating that this had been booked. Arrived as agreed at 17.00 only to be told that the email sent back from The Swan was an automated reply and as they were short staffed they didn’t have the time to let us know they couldn’t cater for such a large party! Even though there was only 14 of us in the end, they still wouldn’t agree to prepare any meals for us and turned us away. Dreadful treatment would definitely NOT recommend, glad we rang The Inn, just up the road who were only too pleased to fit us in at very short notice! As for The Swan none of us will be returning or recommending!

Sat on table 11 was served by manger with glasses very friendly food all really nice. All other staff very friendly. Pubs nice with a view of the river

Entirely agree with the previous review on lack of staff. Hoped to get a meal on a sunday visit only for a sign saying no meals unless pre booked.waiting time for a drink absolutely ridiculous. Called again after a day out on the thursday to another board on entry advising only catering for pre booked meals. Queued for a drink at the same time as a group of around 40 people who all congregated at the bar. Bar staff taking one drink order at a time,others not in the group were getting impatient and some left,one got served but attention then back on the large group,ignoring others. We left again as it just seemed disorganised and far too few staff to cope Definately need to sort staff issues out fast. Good location but let down by demand exceeding capability. I would recommend check in advance before trying to eat on the off chance.

The Swan Inn in Horning is a true gem nestled along the River Bure. One of its standout features is the boatside mooring, making it a perfect spot for those arriving by boat. The outside area is delightful, offering an ideal place to relax and watch the boats glide by while soaking in the serene atmosphere. Inside, the pub has a charming rustic look, with wooden beams and cozy nooks that make you feel right at home. The interior is steeped in history, with pots of stairs leading to different levels, adding to its unique character. Whether you're there for a pint or a hearty meal, The Swan Inn offers a memorable experience that beautifully captures the essence of Norfolk.

Oh dear, where to start. I have been using this place on a fairly regular basis for the last 2 years since moving g to the area, previously I found the service to be excellent, staff friendly, Tracey the manager always nice and Jo very good too, however since April this place has got worse and worse. Young staff being left to it, I asked where the Manager was to be told she had left and at first no manager in place, lots of assistant managers all being in charge but doing nothing. Food quality gone downhill and service was atrocious with long waits, some young guy called Jai rude and very poor service. The assistant manager Jordan is slow, lazy, and rude, I gave also witnessed poor behaviour towards young team members, some other assistant who U don’t know his name, quite tall is rude and always smells like he has been drinking. Have witnessed bullying and young staff being spoken to atrociously by managers on several occasions. Thought things would look up when a new manager started but actually got worse- Emma, I went in one evening and she sat getting completely drunk with a member of staff, I went in the following day and was going to complain in person but no surprise said manager had phoned in sick, I also witnessed this woman picking on a young girl who quite frankly was one of the few staff who was actually working hard and doing her best, I have been served by her before and she is always very pleasant, she also ridiculed her in front of other team members- disgusting behaviour. I went in again recently and service even worse, chaotic and not serving anyone even a drink unless booked. The food is terrible, small portions and very slow service, in fact service is almost nonexistent. Sadly I will not be coming back the attitude of this manager stinks, she is trying to be pally with locals but cares nothing for her staff, is lazy and clearly not interested in ALL the customers who go in spending their hard earned money.

As a family we visit the broads every year and every year we visit the Swan. Last year we had a warm greeting from the manager followed by good food and service .This year it appears there is a new manager and behold poor food and service!How can this be?Perhaps if we do visit next year and the downward spiral continues the business may not exist unless there is some major improvment,

Party of four Checkin was smooth and friendly and informative by the young lady… Lunch was super, gf fish and chips. For two and the others aren’t gf .. Staff lovely , told us it would be 30 mins wait which was ok as we were taking in the view and company..so we didn’t mind. Bedroom was clean and so was the bathroom.. bed was very comfortable, room 4 has a noisy fan and we made the manager aware.. so take note who stays in this room.. Gluten free breakfast was non existent.. they didn’t have any gf bread in stock, no gf sausages , it’s 2024 for gods sake.. the chef /manager was standing next to the young lady that served us and he didn’t even offer to make an omelet or anything , all we were offered was beef brisket and gravy!!! SFOR BREAKFAST .. he was so UNPROFESSIONAL AND UNHELPFUL.. he was a total let down compared with all the other lovely friendly professional staff .. he needs to be trained or fired..!! Such a let down. They offer a big menu for dinner so I feel that a lot comes from brakes .. shame really. But a lovely village and on the whole I would stay again but go somewhere else for breakfast!

We often visit The Swan all year as we live in the area. We called in for a drink on Sunday 1st September. We were served quickly & very politely as usual & took our drinks outside to enjoy the good weather. I went back to the bar after about 30 mins to got more drinks & I was amazed to be told that drinks were only boring served to people who had booked a table. When I questioned this, the Gentleman (who was quite abrupt which then made a bad situation even worse), told me that 4 staff had called in sick (very unfortunate if it was true), but I really don’t understand that if you can serve drinks to a table then it’s even easier to pour & hand over just two drinks at the bar. To say we were disappointed is an understatement, the level of customer service was very poor when I asked if I could just have the two drinks. As I said before, we often use The Swan, eat there regularly & often take others with us & always recommend it. Not any more unfortunately. As I left, a large group of people we’re walking in to get drinks, I wished them good luck & explained that they weren’t serving drinks to non diners, they were as surprised as me & said they’d go somewhere else as we certainly did. Not a good move on your part The Swan, you need to look into this & I’d like to hear your response please!! Graham.

Great to sit outside and watch activity on the broads, boats and swans.

Food was nice, but service wasn't very good, we stood waiting for a table for about 10mins althogh we had already booked and was told to wait whilst the waiter went off to take people orders at the tables. We were eventually seated & then waited another 10-15 minutes , so my husband went to the bar and got drinks. The waiter then came over and served us. Meal was nice. We then waited & waited for the waiter to take our plates & order afters, but the waiter never came back so we paid and left. The restaurant was not particularly busy & I'm surprised at the lack of attentiveness of the waiter & lack of service. Service needs to improve!!

Welcoming and friendly staff especially Millie who was exceptionally helpful, nothing was too much trouble. The food was incredible, and lovely atmosphere with beautiful views of the river.

Very lovely little pub along the water. Staff were very helpful and attentive

7 persons turned up at the door planning on having a drink, this at 2100 hrs the place was closed and locked, this emporium used to be the hub of the village but over the years has gone steadily downhill, rather steeply!

Lovely hotel and location. Food was very poor and staff need replacing when we stayed there. We made complaints,but didn't get an apology from anyone,including the new manager.

We stayed the night for a family birthday. We didn't eat at the restaurant and after trying to order drinks which took 35 mins just to get to drinks that was the correct decision. The hotel room was stunning and very clean. Couldn't have asked more from hotel stay and the check in time of 3pm and check out of 12pm was brilliant. Would recommend the hotel stay. As for breakfast again low on staff. This meant waiting 15 mins before giving a table and finding out most items on the menu weren't available. One chef in the restaurant and one waiter wasn't enough staff needed. Quite poor although they did their best. Hopefully, next high season they get more trained staff as they did have a notice to warn guests of the pub. Unfortunately for us it did ruin its lovely pub, beautiful location and food.

Really disappointed upon our visit here today. We travel a lot and visit the vintage inns chain frequently. Usually, we find the pubs to be very warm and welcoming with good food! But not today. The website booking service showed a table available for 4.15pm, my husband tried to book it but kept getting an error message. So we made the journey and hoped we could be seated for dinner when we got there. I realise this was a little ambitious on a bank holiday Sunday. When we arrived we found the pub to be fairly quiet with lots of empty tables. We asked for a table and was told no and that they ere serving online booking only. We explained the situation re trying to book and that it did show as available. The manager came over and refused again, despite all the empty tables, and said that they had closed the online booking system today. After we left, we checked the website and found lots more tables available from half hour later onwards that did allow you to book. Unsure why we were told they had closed the online system and also why we were told no when in half hour they had space!? We could have booked this and came back but at this point we couldn’t be bothered! Such a shame as it is seems reading lots of recent reviews the pub itself is lovely but the service is poor. Which we can agree with based on today’s experience!

Great pub and perfect stop when hiring a boat from Wroxham. Allow plenty of time to ensure you can get a mooring, it does get busy. Great service from Alex who looked after us, he couldn’t do more, even though they were short staffed, he kept the drinks coming and was really attentive. Thanks to Emma and David the chefs they delivered top quality and very tasty food, in a timely manner. Will be back again. Thank you

Absolutely nothing was great about this visit apart from the apology as we were leaving from the young male member of your bar staff… he was apologising for the appalling service we had encountered and for the quite frankly rude and shocking behaviour of the male manager who had been ‘serving’ us. This man is the absolute worst person you could have in this position, not only was he scruffy and miserable but he argued with us when we complained that we had been waiting almost an hour for our food. It was clear that the kitchen had forgotten our order. When it did eventually arrive at our table, long after others who had arrived after us had been served, we were told my husbands meal would have to be revoked as the chef wasn’t happy with it… but he would knock it off the bill! So no compensation for the fact we’d been sat for an hour eating for our food and when we asked what else he would do to compensate for the poor service and the fact we were eating so late and having to wait for main course to arrive he just started arguing with us and shouting.I come from Horning, I don’t live there anymore but I frequently visit as we still own a boat business in the village. In any event the food was unappetising and the mouthful of salad I had tasted stale anyway. So sad that what once used to be a lovely village pub has been ruined by poor staff attitudes. I’ll never return.

Food is distinctive and special, cooked to order and to be enjoyed at leisure as part of the whole Horning experience.

Been here several times. The pub is a stop off point for people cruising the broads and is also a brilliant place for landlubbers. The food is fantastic, i recommed the haddock fish cakes topped off with a fried egg. My wife had the sea bass, all nicely presented. The staff are friendly, efficient and welcoming. Another plus point is that the car park is free to customers, just register your car on the monitor in the bar. That saves you a few pounds. This is also the place to pick up the Southern Comfort paddle steamer for a leisurely trip up the broad. All in all, a great place to visit.

Lovely pub great staff stunning food

Absolutely champion pub! Wonderful landlady and terrific food!

Great food.though the decir verydated. overnight stay to celebrate friends birthday .. quite disappointed that though checkout was 12 .. the bar closed at 11am till 3pm so. Could not get coffee etc .. the footfall was great area right in the broads.. Not sure why not open just to cater to the walking trade 🤔

1.15 Tues afternoon looking forward to a anniversary lunch with my wife weather beautiful sat on seats near river lovely went to order food all I got was not taking any more food orders place wasn't busy to be honest the bar staff didn't have a clue what was happening so disappointed alot of people walking away it's a lovely pub lovely spot need to get things sorted out August holiday time what a joke

Enjoyed a delicious lunch with friends. There was a lovely atmosphere in the hotel. The service provided by Millie was outstanding in every respect. The hotel are lucky to have her on their Team. Thank you, Millie.

There’s a sign saying open at 12 but they opened 10 mins late so I asked one of the staff if it was open yet and rudely got ignored We were the first people there they took our order then other peoples order and then they gave everyone their food when we ordered first had to wait for nearly 2 hours to get some pizza I make pizza at home and it doesn’t take me that long to make pizza really disappointed with the pizza as it was burnt to cheesy and tasted like burnt cheese🤢and couldn’t imagine a worser place like this to eat overall some of the staff are nice but never coming here ever again. We came on here on the boat and because of service (which they wasn’t even busy) we was an hour late back to the boats and had to pay extra as they are too late not happy with how much it cost for this disgusting food.

Great service Food was lovely hot and well presented Staff helpful & polite

It was disappointing, ordered drinks and had to serve ourselves from the bar area as waitresses forgot us on two occasions. All in quite poor

We booked the swan inn for my birthday on the 6th august, we booked the table for 4 people at 19:30. When we arrived there was no beer appently there was something wrong with the pumps so they couldn't pour any beer? once we sat down we had a look at the menu, We all had to change our meal because they either didnt have it or it wasnt meant to be on the menu. The service was very very slow, staff were talking behind the bar and were also on their phones, when our starters came i had a hair in my food, i said to the server about this and she quickly took it away and the starter was taken the bill. When the mains came out the food wasnt great. Very small portion sizes, my macaroni and cheese tasted like a ready meal, my friends lasagna was burnt, the chips and fries were terrible. I would not he returning and I definitely wont recommend. If i was you, I would go to the new inn just down the road. Food, customer service, atmosphere is so much better.

Lovely meal and lovely staff. Went the 1st evening of our holiday - and have just been and booked again for the 2nd evening. Thank you!

The Swan Inn is a nice little pub that does food with mooring directly on the broad. However currently the quayside is closed for repair (August 2024) but we moored up down the river a ways and walked up. We had booked a table for Sunday lunch and that was lucky because other people queuing up to get in when it opened were turned away for food without a booking as they were full. Food was marvellous, and although my order came out wrong this was quickly rectified and £10 knocked off the bill without even asking for it. The pudding was very slow coming out but every single thing was made fresh and cooked on site and definitely worth waiting for. 10/10 recommend the chorizo nibbles and olives. TLDR: food great, pub busy, service slow paced

Excellent service today, manically busy at least 12 people queuing behind me but Ella was so helpful sorting out our order & allergies. She was extremely patient & calm. Wish we lived closer it would be our local. Thank you great food & excellent service

Lovely food but a few meals were out and they hadn't told us or made it aware. Ordered 3 things and then got told none of them were available!! Apart from that, it was really good. Lovely views and the bar staff were great.

Lots of food not available so struggled to find something. Too few staff to cope with amount of customers. Lots of tables not cleared. Food too a long time to come. Nothing arrived together. I waited half an hour after everyone else had eaten dessert for mine to arrive after asking three times. As a localish Norfolk resident I won't return. Shame as it's in a beautiful setting. Felt for the staff. Who were all pleasant but clearly under pressure.

Very disappointing. Lunch at the Swan Inn and a trip on the Mississippi boat was booked for our wedding anniversary. It’s a day trip we’ve been wanting to do for a while and was booked as a treat. Service was v poor. A lot of confusion regarding what was available and we both had to change our first choices from the menu. My husband’s steak sandwich was mostly inedible and his chips were cold. My fish cakes looked and tasted like they had been refried several times. It then took 20 minutes to get the manager to steak with us. We didn’t pay for our meal but that did not compensate for our day being completely spoiled.

Booked a table and arrived a little early. As you walk in there is a sign that states "wait to be seated" stood waiting for a good 5 minutes while 2 members of staff completely ignored myself and my husband. When we approached a member of staff they then couldn't find us a table in their seemingly empty pub. From walking in to being seated took roughly 10 minutes. Half the pumps on the beers were not working either. Left without ordering due to the piss poor service.

AVOID ! We have just spent 4 amazing nights on the Norfolk Broads. We have spent each night mooring up, meeting lovely people and visiting the lovely pubs along the broads. Every pub was lovely with their own personality, menus and beers. On our last night our boat had to be returned the following morning in Horning. We moored up at Ferry Marine ready for our morning departure and choose to drive down to The Swan at Horning for something nice to eat as we had passed it a few times on the river and thought it was in an amazing location looking over the river. It is an amazing location but does not deserve or should represent the Broads. It was a complete shambles. I asked for a menu and was told by the bar staff - they were not serving food now as the restaurant staff were all inexperienced. This was 7.30 pm - peek season 1st August 2024 ! My wife and I bought a drink and went out to the amazing garden looking over the Broads by the Yacht Club. The grassed area over looking the broads was perfect but empty of customers. Every table was full of dirty plates and dirty glasses. We were the only ones there and had to clear or own table. Not one table was clear. Totally disgusting !!!!! You do not deserve to have the location you have ! Everything about the broads was totally amazing - you The Swan Pub at Horning ARE A DISGRACE TO THE NOFOLK BROADS !

Sadly it’s been let down by the halfwit they call a manager, more incompetent than Basil Fawlty, food really average, only saving grace is Millie, she was excellent and would make a far better manager, she was kind and polite, sadly she spent most of the day apologising for the Incompetent manager who liked to be rude to customers and hide away from customers!

I had a nice pub lunch here. The waiter serving us was very nice and friendly. The food itself was very nice. However, my main was brought out much later than everyone else's in my group. By the time I was starting, some others had practically finished. I ordered a shredded duck and hoisin sauce pizza as I'd never seen this before in any restaurant or pizzeria I'd been to. It was very nice, when it eventually arrived, and was certainly unique. Everyone else in my group enjoyed their mains and those that had deserts enjoyed them. Our waiter disappeared when we were paying but that didn't really matter.

Only went in for a drink this time. Have been many times before on our annual boating holiday for dinner. However, beer was quite flat and the second was even worse. Mentioned to barmaid who just shrugged her shoulders, without comment. Will not return next year.

Lovely Turkey pies and cool beer. Thanks Jordan

Lovely location right on the Broads staff very friendly only had drinks

Not a great experience overall. Upon entering the pub it was obvious that it was understaffed as there were countless tables with empty glasses/plates left on them along with a section of the bar being designated for empties. We were sat at our table promptly, however, it took an age to get served at the bar for drinks despite the pub being quite empty. The bar staff seemed really inexperienced and there didn't appear to be much order with what order the drinks were served (bar, then table orders were just picked up randomly). Anyway, we got some drinks and ordered food; 3 of us ordered the same, CHICKEN and vegetable curry (note it said chicken on the menu). Food comes out in a reasonable time - the food was really tasty, hot and a decent portion side, however, there was no chicken. We waited for the waiting staff to come and do the obligatory check to see if our food was ok; when this didn't happen after 10 minutes I went to discuss with a member of staff. A short time later, someone else came to ask what the issue was, which we repeated, none of the 3 chicken curries had chicken in them. He agreed then went off, seemingly trying to resolve the issue. Again, we sat and waited assuming he would be back very shortly with an update, however, 10 minutes passed with no update. Again I went to ask the gentleman what was going on a d he looked as if he hadn't seen me before and said he would "chase it up" which didn't leave us with any more information. Wanting a solution, we asked what they were going to do about it and we were told that some "chicken had been put on" which wasn't acceptable. Rather than try to resolve the issue, the assistant manager (same person) became really defensive and lied about what he had said previously, all whilst trying to serve people at the bar (rather than attending to our issue). After some time arguing, the chef came out who was another assistant manager and within 2 minutes had resolved the issue; we would like to thank Jordan for going above and beyond to sort our issue. Unfortunately the experience has put me and my family from going back there; quite frankly the pub doesn't deserve our hard earned money and there are other pubs in the area which valued our custom so much more. In summary, go to the New Inn further down the road.

Travelled here today based on good reviews. No mobile signal so was unable, as invited, to be my own waiter and order my food online, collect my own cutlery and serve our food when it was ready. So in an old school kinda way, went to the bar to order to be met with sign saying "no drinks only orders being taken". Shame for those who want a drink in this lovely setting but I guess tables are at a premium with high season and sunny weather. Long queue had formed and when I finally got to the bar was told by a bar person who really didn't want to be there. "Nah, Not serving food at the moment." Too hot in the kitchen? Chef has run off? Power Cut? Brexit? New government? Can't be bothered? No. No explanation. So ordered drinks while thought of where else to go. And in fact the opposite of their "no drinks only orders being taken" was true, only drinks orders were being taken. So a pub garden in a beautiful setting, at the height of summer, on a brilliant day and packed with potential diners all being turned away at lunchtime. Disappointing to say the least and not a very good welcome for the many people from all over the UK who have negotiated the waterways to have to go elsewhere. Shambles.

Very poor! We were in the dining area, 2 adults and 2 children. Waiting along time to be offered a drink after being given menu's. Then starters came out with kids meals eventually! My prawn cocktail had stale bread with no butter and minimal praws and lettuce thown on plate. Asked for fresh bread which took ages to come. Boys chips were like snapping twigs. Girls tomato pasta was tasteless and swimming in sauce. Glasses for water were all dirty. Not great! Waiting ages for mains and all we can here is people complaining. Starter plates still on table and no sign of waitress to order a drink. About to ask for manager to call it all off as Waiting so long. Mains came out though with dirty plates still on table. We complained to person who rolled eyes and said see what we can do and walked off. I asked for medium steak, it was over well done and black. Wife had fish cakes which looked like had been pounded with a mallet. Boy then walks in with a tray of 2 drinks we ordered 20 mins ago. I could no longer take it and asked him to get manager. Manager was very apologetic as I reeled off all the issues. She said she is aware of all issues and rude staff and of the poor food and has been there a week in new position and will turn it around. Good Luck! She waived bill for the poor experience and off we went to McDonalds. Do not be fooled by lovely setting of pub or go for a special meal. You will be very disappointed!

We have been using this pub for years without issue but yesterday we went for just a drink as the food service was closed until the evening. We were shouted at at by a female member of staff because we were about to sit at a table that was reserved for food even though no food was being served for 2 hours and they’re wasn’t a reserved sign displayed. The same female staff member was then seen walking off with a very large glass of wine looking particularly unprofessional and even though there was a large queue of customers at the bar. While waiting to be served another female member of staff commandeered one of the bar staff to jump the queue to get herself and a friend their drinks. No wonder there were so few customers on a sunny warm day in the summer holidays they don’t deserve them. When we did eventually get served the cost was extortionate for 3 drinks They are other pubs in Horning who are friendly and welcoming and I’d advise others to try them first and give the Swan a wide birth

Can’t fault this place at all, our server Jayden was absolutely outstanding. Food was lovely, arrived promptly and a lovely atmosphere too.

Beautiful place inside and out. Unfortunately spoilt by the really slow service. Half way through finally getting served after 14 minutes queueing barman decided to take a call and disappear for 5 minutes. Hopefully caught on n off night and will definitely try again. Came back to try again and every beer on draft was off! Had to have bottles which made it very very expensive. 🤦🏼‍♂️

Despite the staff encountering operational issues during the day, we arrived late in the afternoon, expecting to be fully booked we were surprised to get a table... the food was delicious, roast beef for the wifey and the best Haddock and chips I've ever had (and we live by the coast lol).. nice one and thank you

Went along to meet the new management and was politely greeted by her. Beautiful pub, great food and an idyllic picturesque location on the river! Keep up the great work in turning this pub around. She’s an asset to the area. Will definitely become a regular here!!

Lovely pub, friendly staff, good food and beautiful views😊

Short staffed, not full menu due to shortages, Room No1 fantastic views but oh is the bed hard.

An enigma. Great staff fantastic location but with poor support in terms of the premises which are in need of updating. Food disappointing for example breakfast no cereals or other items you expect to get. Cooked part ok. We are unlikely to stop here again.

We arrived a bit early for our 1pm booking, long queue at the bar but on explaining were shown to our table no problem didn't have to wait in line. Thank you lady behind bar. We both had Roasts, l had Turkey and my partner the Veggie Wellington, they were fab everything hot and tasty, really welI cooked. l asked for lots of gravy and got 2 jugs! We also had puds, Mini crumble and pot of tea, Sticky toffee pud with custard for partner also yum yum. I would like to mention our server Lilly, she was great, friendly, attentive and got everything right, not always easy when you're rushed off your feet. You're an asset to the Swan and we'll be back soon.

Excellent food served by friendly and professional staff. We arrived slightly early but were shown to our table on arrival and not rushed to pay or move on once we had finished. A totaly enjoyable experience throughout.

Arrived at pub for lunch as on day boat up river weather was horrendous so they were very busy but seated quickly and orders taken drinks did take a while to come but place was very busy so understandable food was delicious staff very polite and friendly My grandson knocked my wine over and smashed glass lovely friendly young lady behind bar actually replaced my glass of wine free of charge which they totally didn’t have to do as our fault so that was great Great pub will definitely go again !!

The organisation in this place is an absolute shambles. I would be ashamed to be in charge of this place AND I would treat my customers with a damn sight more respect! Arrived as a party of 5 with a booking from a week ago to find people queuing out of the door past the sign 'wait here to be seated'. For 5 minutes NO ONE WAS SEATED although 75% of the tables were empty. Eventually side-stepped the queue - because most were waiting for the bar, and asked a member of staff whether we needed to wait there..... only to be taken straight to our table - we could have waited there another 20 minutes if we hadn't taken the initiative. We ordered drinks and waited 15 minutes for them to arrive. We ordered food and AFTER 45 MINUTES waiting finally asked where it was. It started arriving 60 minutes after we ordered it, and the final meal landed 20 minutes later. Frankly unbelievable to think that they think a 60 minute wait for the first meal is reasonable AND a 20 minute wait for the final meal to arrive after that! With each meal arriving (they arrived in 3 deliveries 10 minutes apart) we got a bleated half hearted 'sorry for the delay' while we watched other people order after us and receive their meals before us. Finally when we left, having eaten 3 satisfactory meals and 2 very very average meals - AN HOUR later than we should have - we paid and left - for the last time. Not a word of genuine recognition of the fact that their incompetence from front of house through to the kitchen spoiled our family outing. And not a hint of an attempt to make us want to come back. This place deserves its 3.5 trip advisor rating - it is only 3.5 on its best day. P.S. I had the burger they use in their Trip Advisor picture. Mine came with half the portion of chips shown and no salad except a solitary mini pickle sitting between the burger and the chip-pot

Maybe we hit a bad day, but it was all organised inefficiently. The waitress took our orders, but 2 of our group of 5 received the wrong meal. And indeed the next table also was served two incorrect meals. Meals were not served at the same time. One person was served and finished eating before others even received the meal, and the desserts that my husband and I ordered never arrived and so on. We got the luncheon special, so even though we never got our dessert, we were still charged the full price. Food was OK, ie. Pub food. We later realised a tourist bus had arrived so we think that was what caused all the confusion with orders. But the upshot is we wouldn't go back there again. There is another pub in town with a better reputation.

Very good pub on the river in horning very good selection of beer wines and spirits varied food menu with a mixture of holidaymakers and friendly locals very enjoyable visit thoroughly recommended

We attended on Sunday 30th June . The food was very nice and tasty although not extremely hot . I ordered a low alcohol cider as I was driving bur was served an alcohol drink and didn’t notice until after I started drinking. I know it sounds petty but combined salt and pepper pot was useless. The bottom half had sea salt when it should have been pepper corns and the top half had pepper corns Shen it should have been table salt.,as a result after putting salt on my meal I tried shaking the pot for pepper and more salt consequently came from the bottom so I ended up with more salt on my meal than I wanted which naturally spoiled my meal. When I mentioned it to the waitress I don’t remember her apologies but maybe she did and so I won’t make a big issue about that. However she said that lots of people had commented on that problem. Well if lots of people have commented then why hasn’t the issue been resolved..service good but extremely slow .

Fantastic burger,chips & onion rings. Tasty food and great service in a picturesque village

Despite entering my car registration number in the system on entering the Swan Inn, I have received a very unpleasant and expensive parking charge from Euro Car Parks for 'no valid Pay and display/permit was purchased' - £60 if I pay within 14 days, £100 if I don't. It doesn't mention the system of logging your reg number on entry. So not worth the visit! The Swan Inn replied to the above review to say that if I contact them they will cancel the parking charge. The fact is that I have already contacted them and they haven't replied. I arrive for a nice meal out. I park in the car park and follow follow the instructions regarding parking, which includes entering my reg number in a computer at the pub. Then a week or so later I receive an unpleasant and upsetting parking charge. I spend time appealing this charge, but nearly 3 weeks later haven't had a reply to that from Euro Car Parks. I email the Swan Inn, and haven't had a reply from them. I am now going to try to telephone them. Why would I ever want to go through this again? It's a never-again for me.

Lovely food, but 45 minute wait for a few bar snacks on a quiet Monday evening was unexpected. Not the friendliest of welcomes and they all looked a little stretched despite the lack of customers. Good beer and an amazing spot by the water in a lovely village.

Excellent service Vinyl very helpful.

Arrived & at 14.40 & signs were saying kitchen shut at 15.00 so was a bit concerned. Was advised by staff if we got seated quickly we could order food...booking had been made over a week in advance and was not advised of time changes....was seated service very slow... waitress was pleasant quite a wait for food to arrive we were a party of 4.... 3 meals came together another table next to us were served their food, and we were still waiting for our fourth meal, it was eventually notice by another waiter that we were missing a meal which he went to find out why... eventually the meal arrived a burger which was over cooked chips warm not hot onions rings were to follow, bun fulling apart... when meal finished plate not cleared away...finally asked if wanted desserts took a chance and said yes but 10mins later still waiting cancelled order asked for bill and left service & food absolutely pants would not recommend ever again to anybody....

Lovely stop off after a local walk. We were able to get draught Guinness and cider, then sit and watch the river craft busily moving up and downstream.

Lovely food... bit busy and sitting outside meant ordering behind long queue at the bar...it was my mum's 90th birthday 🎂 We had booked a table but she wanted to sit outside. Long wait. Not a lot of vegetarian options however, the two veggie meal were gorgeous...aubergine gratin was so tasty and the vegan vegetable coconut curry lovely. Relishes and salt and pepper were hard to come across..my daughter's skin-on fries were very hard and dry but we were given fresh ones which were so good .as were the haloumi fries - best I've ever had.

A poor and mean meal and no draught ale available. Laughable.

Terrible service. One of the bar staff was unnecessarily rude and confrontational when asked to swap egg for something else with the gammon. Was told we would have to pay extra. On a week day lunch the wait for food was over an hour, when asked to cancel the order one of the managers was very rude and abrasive. Others were cancelling their food orders because the wait was so long, no warning was given when ordering. Was told the wait for mains would be half an hour, after waiting over an hour for starters. When the food did come it was mediocre. Real staff issues. On the plus side one of the barmaids and another manager was reasonable and polite, shame two of them weren't. Won't be back.

Excellent, although someone stole my number plate from car. You figure.

Faultless except mains came out while we was still eating starters, apart from that everything else was ok

Fantastic food and great service,will look forward to going back soon .

Good food, friendly service, great location