The Swan Inn in North Norfolk

What a fabulous place!! Situated right on the waterfront of the River Bure, where you can watch the comings and goings of all the boats and their occupants, most of whom know what they're doing, but some beer swilling oiks are absolutely clueless in the art of sailing and boat craft in general but seem hellbent on causing as much carnage as they can!! It's very comical to watch, and in the Swan inn you're in the perfect place to do so. The property itself is wonderful, genuinely old with loads of character, and the food is amazing, plentiful portions and of very good quality. We arrived almost at the end of lunch service after a boat trip on the Broads, but were greeted with warmth and cheer, offered a seat overlooking the river, and enjoyed a very fine, if belated lunch, which was demolished with gusto. Well worth a visit when in Horning. There are other hostelries in the village so it would be unfair to attempt to compare the Swan with the others, but our experience here was VERY favourable!!

Been here a couple of times in the past and it’s been good but today was disappointing. Service dreadfully slow from initially being acknowledged on arrival to getting served with drinks. Food took 50 mins to be served and we had to chase. It wasn’t particularly busy so did not understand the hold up. I don’t mind waiting for food if I’m told that from the beginning but no communication from the start. Waitress was a bit dismissive when we chased. Food was okay…think I had at least 9 chips with my Hunters Chicken which felt a bit cheap! Prices seemed a little high for the quality of the food. Shame as I love the venue but given the cost of eating out these days service needs to be good to keep customers coming back. Sadly this is somewhere I won’t be rushing back to and won’t be recommending to friends or family!

Amazing meal yet again . Staff are really friendly, service is fab. A special mention to Tracey , Ruby and Jordan . Will return .

Served a Salmonella starter of ice cold uncooked chicken. Followed by an only what can be described as microwaved roast of hard potatoes and over salted sides with pigs in blankets that look like they’ve never seen an oven before.

Fantastic location on the riverfront. Free mooring. Didn't have food,⁹ only drinks. Pleasant staff. Large outdoors seating area adjoin moorings. Only gripe was drinks a bit pricey.

Just stayed for 2 nights here at the Swan, first 24hrs were lovely, rooms were lovely spacious clean, Food Monday was fab, great amount and value, breakfast was great and prompt on Tuesday morning, 2 nd night we booked a table as were told it was busy, there was plenty of room in there, put on 1 table at half past 7, then half an hour later we chased them to order drinks and food only to be told quite sharply, ‘who put you here on this table, did you book?’ It didn’t matter it wasn’t packed. Only then to try and order food, and the first 3 items we asked for they didn’t have, 2 of our party went elsewhere for food and still had to chase the drinks for the others in our party. They had ‘average ‘ food. Really disappointed as we enjoyed our stay there, In the morning it was the same, 35 mins before breakfast order was taken, and another 35 before we got anything to eat. You could tell it was a different inexperienced team on Tuesday/Wednesday. It’s not even peak season yet, we will stay again but won’t be ordering breakfast or eating there, which is a shame as first night was amazing…

Lovely place to stay, I'm guessing the food is as good. Quiet, traditional but well kept. Would visit again if back to that area.

Spent a lovely night here. Room was nice. Clean and airy. Had meal in evening which was very good. Staff friendly and helpful. Returned here arriving on a small boat. Sitting outside in sunshine lovely and beer good. Food very disappointing this time. I had fish and chips with mushy peas. The fish batter was over cooked and oozing fat and fish was dry. Mushy peas dry. My husband had new potatoes as a side order and he couldn't eat them. Not enough staff so a bit of a wait though they were friendly. Will go back for a drink as view lovely but sadly not for food.

Had a pint and sat outside watching the boats go by

Another great evening here! Scoffed the food before I thought about photos 🤤 Love the look of the new menu, delishhhhh food! Fantastic friendly staff. What more can you ask for? Sooooooo glad this is our local 💖

We enjoyed our 2-night stay here. Beautiful location, great views of the river. The room was nice, and we slept well. The food was delicious, but at several meals some ingredients were missing from what was described on the menu. Fortunately, Christina, Liam, and Dave took care of the oversights, and we appreciated their excellent service.

My son yesterday took myself his wife and two children out for mother day. We sat outside for about an hour enjoying the sunshine and the view with drinks. Naturally. When it was time we went in and had to queue to get booked in for our table. This took maybe 1/2 before anyone booked us in. We were asked to wait at the bar, which had no seating whilst they cleaned the table. By this time I needed to sit down due time my disability. They could see I had a walking stick and took no notice, we had to ask to be seated. The table was wiped badly and all food was just wiped into the floor. Big chunks of cucumber which anyone could slip on. We waited a short while before our order was taken for starters, mains and drinks. The lad did not write the order down, and as with most of us it wasn’t quite straightforward. He had to come back again to re asks a couple of bits. We then waited 1/2 for our drinks of jug of water, lemonade and two Pepsis ! Out started took an hour to come and I had prawn cocktail which I had about 5/6 prawns loads of lettuce and two dry slices of bread. My daughter in law had to chase this order up. We then waited again an hour or so for the second course which again my daughter in law had to chase. We found out that they were running 2/3 hours behind for some reason and we were never told any of this. Some people walked out so they lost money. We did eventually have a conversation with a lovely lady called Christine who works there who apologised profusely and actual compt a bottle of wine to us and a few other tables. Plus we got an extra discount off the bill, although again we had to ask. The food when it came was lukewarm and the beef was tough and stringy. It’s a shame as the location is lovely, the pub is nice (does need updating though) I myself will not go back as it spoilt the day and I felt sorry for my son and other families who went there today for their Mother’s Day meal. The staff need to be trained better and the bar staff had the attitude of not my job when they could have helped or even sent someone over. There was also no manager to be seen, which I feel was wrong too. But thank you Liam our server and Christine for trying to do the best in a tough situation

The worst pub experience I think I’ve ever had! Booked a table for late lunch, we waited for over 10 mins to be welcomed and when it eventually happened our table was still occupied. We decided to get a drink and wait outside, when at the bar the more mature bar lady was extremely unprofessional and unpleasant and should have probably taken a chill pill or even better the day off! She raised her voice at me multiple times in our short exchange, didn’t listen to anything and seemed pissed off with all the paying customers. We got our drinks (dirty glasses and all) went outside and waited another 15 mins. The table still occupied! Waited a bit longer and after hearing multiple tables of people unhappy with their wait for food and service we ate elsewhere. Noticing when we left that the table was finally free but there was only 1 chair available on it for 4 people. This place needs some serious staff training!

Didnt even get to eat anything as our booking was at 2:30pm and didn't even recieve any food by 4pm. Had a flat Pepsi each with no ice in the glasses, didn't even ask us if we wanted another. No server interaction at all really. In the end after waiting an hour and a half we walked out and explained we didn't have the time to sit around all day. The table behind us also complained when their food arrived after an hour of waiting so we thought we'd cut our losses.

Amazing food , great service made my little boy laugh and giggle alot , over all a must stop to enjoy some food!

Probably the single worst meal I have had in years. Portions tiny, meat completely under cooked...the beef was actually raw in places. The veg looked like it was a few days old and reheated. Didn't even remember to bring out the cauliflower cheese. Service was bloody awful as well. They know it must be bad as didn't protest when I said we wouldn't pay for the food. Would give 0 stars if possible.

Had an evening meal here as we were moored up for the evening. I would strongly advise booking as I would imagine in high season this establishment will get very busy. Dog friendly. The staff were so friendly and the food was very good. We all had different meals and everyone said how good theirs were.

Had a lovely visit yesterday, lovely warm welcome and attentive staff. As a temporary wheelchair user I was delighted that they had full facilities for me to use and they were very helpful so I could access these easily. Looking forward to my next visit, hopefully the sun will be shining and I can make full use of their garden by the river.

Visited Tuesday staff helpful. Food good. Returned today and was exact opposite. Barmaid was miserable and unhelpful. Asked to sit at a table she said would have to check system.Pub virtually empty. made us wait and then ignored us. Ended up walking out. Terrible attitude

We had a nice night out staff were very friendly let us do karaoke and one member joined in for a rap battle it was tons of fun although I pretty sure Christina lost to me 😜

Great food, great staff, nice pub overlooking The Broads in Horning

Excellent food Staff friendly Views were amazing

Took advantage of the gorgeous weather and stayed at the Swan Inn. After check-in sat by the river and watched the boats and water fowl until it was time to get ready for dinner. Second Saturday of the month is pop quiz night and we joined in whilst enjoying our dinner. Very friendly atmosphere, good food, good choice of wines. We haven't stayed up so late for ages! A good nights sleep and opened the curtains to the beautiful view. Plenty of choice for breakfast while still keeping an eye on the river. Reluctant to leave, sure to be back. Thank you the team at the Swan Inn.

Fantastic service from Dave and Millie. Recommend as an amazing pub under Emma.

Lovely experience on an early spring Friday night , stayed in the hotel which was pleasant. The location is stunning hence the return visit after a few years , however we were pleasantly suprised by our dinner experience, good value for money food but the night was certainly made by our host and server Millie and Tracey , went above and beyond with genuine hospitality , I look forward to returning again soon. Thank you Team Swan

What a fabulous experience I received by Jordan and Emma in The Swan in Horning - I am a celiac and often find it hard to find lunch as I’m unable to eat sandwiches etc - not only did they have really nice rolls gluten free but their fish fingers were made of Gluten free batter! Amazing it was such a heartwarming experience all round as they were so helpful and polite hosts - thanks so much both of you it finished off our little break on a high xx

Very rude 2 lazy women last sunday young guy at bar was brilliant the 2 women talking nasty about customers leaning on bar chatting very rude when we entered and left won't go again used to be better years ago

We were staying in the area and enjoyed a very tasty lunch in this pleasant pub. The staff were very friendly and helpful, my meal of fishcakes was delicious, followed by yummy sticky toffee pudding. Relaxed vibe and excellent value especially on the lunch deal that was available at the time. More than happy to eat here again.

Was pleasantly surprised when revisited The Swan at Horning... after visiting on many different occasions, only to be disappointed, with the service, staff attitude & the food.... On this occasion was greeted by a lovely young girl called Millie who was a breath of fresh air, she was welcoming chatty & friendly.... Food has improved as we'll as the service.. . We had a lovely lunch & pleasant afternoon... Will deffo be revisiting.....

This place has an unbelievable location on a sunny day, and lots of free parking. Unfortunately it is let down by astonishingly grumpy staff - sometimes I let this pass at the end of a busy day but this was half hour after opening. Didn't feel like an isolated thing either because I also heard the table next to me joking about how bad the service was! £3.something for half a glass of cranberry juice didn't help either. Made the beer feel like a bargain - silver lining I guess

We had a fantastic meal, the food was excellent - signature burger - and the service was great. Thank you so much to Millie & Tracey

Stayed 3 nights from 15 Feb and had a terrific time. Well looked after and great food. Will definitely be back.

The staff that were working on the Saturday night 22nd February were absolutely fantastic the food was terrible chicken curry chicken cold lasagna welded to the dish and black pepper and salt saturated chips. I don’t recommend this place for a good meal with the price charge. Staff again excellent food never again.

One of the worst meals I have ever had, took over 60 minutes to get food. My potatoes with my fish cakes were like rocks, went to the bar (my sister in laws had the same and potatoes were just steamed!). Went to the bar to ask for some other potatoes or chips, plate snatched, taken away (wasn’t bothered about rest of food that was nice). I asked to keep it she said no and ran off with it… 10 minutes later she said new one coming, I sis don’t want it, just wanted new potatoes. She said chef thrown away. Just rubbish

Popped in again for a drink, pub was cozy & warm & inviting.Was served by a very friendly & chatty Liam & Millie.When their shift ended the equally amiable Abbey took over.Will revisit again shortly.Thank you for a great evening.

Emma and Millie were very welcoming. We had a great lunch complete with a special birthday pudding for our 9 year old granddaughter. Thanks you. We will definitely come back.

Unfortunately a second low review from me. This is not based on food received, I’m sure that’s lovely! This is service based only. The first was due to finding pigeons in our room! This time we returned whilst moored near by with the hope of redemption! Headed inside to ask the availability of a table for Sunday roast at around 16.30 in February. Was unfortunately met by an obnoxious barmaid. Not sure of her name? Fairly elderly, grey hair in ponytail? I asked nicely if they had any roast dinners left and was told we needed to occupy the table before she would tell me??!! Was told to get the rest of my party immediately if I wanted to secure the table! Mentioned it was my birthday and was hoping for a nice dinner with my family and that was met with said barmaid circling her finger around her face in a ‘bothered’ motion! Incredibly rude in my opinion and would not spend money here in. I’m sure a little more staff training could help this place out. Unfortunately dines out on being a riverside pub so doesn’t need to try to be good. Disappointing.

Food and service was really good. Will be back with friends and family

Drink and food were really good. Service was fast and atmosphere was just right. Will be back soon with more friends and family

Had a delicious meal for valentines, and our waiter Karel went above and beyond Highly recommend 👌

Karoly is an asset to The Swan. He moves across the restaurant floor with the nimble grace of a large cat. He was attentive and always looked like he’d do what was needed for my wife and I. From what I saw through the small window the kitchen staff seemed happy and hardworking. I believe the head chef is called mo. He looks very serious but Karoly told us inside hes as soft and warm as the exceptional baked Camembert we shared to start. Wonderful stuff

A usual haunt for us as its my wife's favourite place. The food is a bit on the more expensive side but you certainly get what you pay for. On a nice day or evening you can get lost sitting outside just staring at the peaceful broads and boats going by. Would more then recommend this place. The staff are very warm and friendly and certainly make you feel very welcome.

This used to be a failing pub, since new management has come on board it’s slowly becoming the heart of the community again. Good is amazing, variety of options is better than it’s ever been.

Didn't have the steak I wanted, no tomato sauce, left waiting for 40mins for dinner. One member of staff was not very happy making the atmosphere rather dull. However, one male waiter was very helpful, he's a credit to the place. My partners fish was not fresh and hugely overcooked. All in all, a disappointing meal and will not be returning.

Went in low season (January) 2025, with my husband, living in Norwich. Not especially busy but at low season the staffing levels are lower. But this did not detract from the dining experience. The staff who were working were fantastic. Karol greeted us in and took us to our table giving us a few minutes to decide what we wanted. On a cold Sunday afternoon the decision was easy, and we both had a roast sirloin of beef. The service was fast and our Sunday lunch with all the trimmings was delicious, although (and I am being really picky because the meal was very good), I wish I had been given more carrots. Finished off with a small Bakewell sponge pudding with custard. Our thanks to Jordan, Tracey and Karol for making us feel so welcome. We will definitely be back, you have an amazing pub/restaurant.

I have been many times and found the staff very friendly and helpful The food as usual was a very good standard. Cosy atmosphere

Lovely two course Sunday dinner. Good choice for vegetarians. Very dog friendly. Comfortable and cosy

We had a very nice meal at The Swan Inn. The food was very good and the service was amazing. The staff were very helpful and served the food with a smile. The only problem we had was the oat milk in a latte but the staff quickly apologised and took it off our bill. I would totally recommend this little gem!

Couldn’t ask for more really. If you need a quite break in a relaxing and beautiful environment inside the Broads then stay here.

My friends and I went to The Swan for New Year's Eve. On arrival of booking caused difficulties which took the staff an age to overcome. We just wanted to be seated together. How difficult is that??? We went for th NYE buffet. As usual, the first dozen customers filled their plates with enough food to last a year. After that, most of the food had gone. The manager said, "That's all the food we had, the chef will make some sandwiches and chips". The food was TOTALLY INADEQUATE. The staff didn't have a clue There was not enough staff. We left at 21.15 after asking for our money back. AVOID at all costs.

Some of the staff were very nice and friendly but there was one lady who was particularly rude on more than one occasion to our group which unfortunately left us feeling disappointed with our visit

Great friendly service and lovely food staff very helpful and kind couldn't do more for you and very quick with the drinks and food

What a wonderful way to spend New Year! Fantastic atmosphere, excellent food and service. Asked the staff for advice on taxis on how to get to neighbouring Wroxham only for the landlady to offer to drive us there herself. Accommodation to a very high standard with lovely river view of the Broads. A complete gem in a remote, friendly village.

Had dinner here with the family food and service was amazing . Will definitely visit again in the near future. Good prices and friendly atmosphere

Firstly the food was great, but we had a 45 minute wait for the starter and dessert with an hour and half for the main course.The staff were overwhelmed as the restaurant was obviously overbooked. There also seemed to be no one in over all control.We will recommend the food but nothing else.

Came for Xmas dinner.Had a wait left standing at door and no staff acknowledged our arrival. Once eventually seated. Ordered drinkk. 1 was wrong and changed. Ridiculous amount of time to wait for our food and between courses. Offered desserts before we had even had our main course. Food was lovely when it eventually came. No crackers on table. Only asked about drinks once during whole sitting. Went to pay for 3 soft drinks and 1 glass of wine and older lady tried to charge £48. Was actually quite rude saying i owed monies which was wrong. Another staff sorted and was their error. Staff were clearly overwhelmed and doing their best but was very clearly stupidly over booked. I felt sorry for them to be fair. Sadly it was a let down due to the waiting times. Food was amazing

We came here for a Christmas meal with our residents, all meals were lovely, service was brilliant and they catered our needs specifically when asking for a quieter area in the restaurant. Deffo recommend ❤️

We go annually for a family get together, but we've been for the last time. Prices are on the top end, for what is pretty low quality food. Considering we had pre ordered for around 15 of us, multiple meals had to go back because the vegetables were cold..really cold. All of the veg on the roasts were stone cold, and weren't much better when they came back out. I think the roast potatoes were reheated from a previous day - they were just dry, powdery and flavourless. One of the meals was totally forgotten, resulting in one of the party eating about 20 mins later than the rest which was avoidable. Really poor quality, and poorly cooked food, with mains at around £20 per head. The icing on the cake was the assumptive 10% service charge, which is just annoying. The waitress and waiter who served us were really lovely and couldn't have been nicer, so we paid it for their sake, but being railroaded into a significant tip for an overly expensive Wetherspoons grade meal leaves a bad taste in your mouth. Yes, you got the tip this time, but you've definitely lost the annual family get together, as well as multiple smaller family visits throughout the year, because you made an expensive and disappointing trip 10% more expensive!! Yes, we did raise the food issues and the waitress and waiter were very apologetic and lovely (they did their job very well!), but ultimately you have to accept that this is the product you're selling, and it ruins the occasion if you have to keep complaining and sending the food back.

Such a lovely setting...Good food and lovely staff who made you feel very welcome. Karol and Jordan were great hosts too. Will definitely return.

Absolutely fantastic evening at the Swan Inn last night. The food was delicious and plenty of it! The staff were so attentive special thanks to Karol, Christina and Millie. The entertainment was fantastic. We didn’t want the evening to end. We will definitely be back!

Had a wonderful visit. Lovely food, I can definitely recommend the Scotch Egg and fish and chips. Everyone made us very welcome and an especial thank you to Chloe, number four, as our little one named her. Thank you all, we will be back.

Very efficient staff and good value for money, Jordan and Emma are very welcoming and the staff such as millie and Jo are friendly and efficient.

Fab food, great staff, and lovely atmosphere

Loved this pub!!! Delicious food, at a great price. Our server Liam was absolutely brilliant and completely on it. Would highly recommend! Plan to go back again. This is now one of our top pubs - really recommend the Mac and cheese, it was dreamy!

Top food. Top service. Dog friendly. What amazing people making our two dogs feel very welcome (and well fed). Food was plentiful and tasty with a varied menu.

Mille the manager was excellent, she was so helpful. Chloe and Liam the waitresses were also great. Couldn’t fault the service or staff!

Came here a few days ago with family to treat them was met by a lovely member of staff named Millie and sorted us out properly the food and experience on a whole could not have been better will most definitely come again!!!

Didn't stay for a meal but relaxed with the dog for a couple of drinks. The staff were very friendly, really nice and cosy atmosphere. Menu looked really good so will be returning to eat there soon.

Walked into a near empty pub asking for a table of 2 only to be told they are fully booked and reservation only as only had 1 person working. Sad to see as wasn't the only person turned away

6 of us had booked for Sunday lunch. We arrived at 1pm. Were eventually served at 2pm. We were aware there was a staff shortage, as in many hospitality areas since covid. However we did see other tables being served before us. We asked as our main course plates were taken away, for the dessert menu. We had to ask twice for this. After about ½ hr the menus were given to us. We asked a couple of times if we could place an order, neither time was there an apology that they were busy/ short staffed. The second time we were told 'I'm just with a customer' - someone was being shown to their room. We did point out that we were customers too, but this fell on deaf ears. In the end we went to the bar & asked to pay. The 'waitress' was very quick to serve us, again no apology for slow service. I was also dismayed that the 'waiter's' top had ridden up and his bare stomach was showing as he served us our food. We are locals, not holiday makers, so obviously our review will be shared with friends. It maybe because the pub is in a holiday resort that locals aren't considered that important, but obviously through the winter months, we might be !

Staff are excellent friendly polite prices of drinks very expensive

I had the signature burger, average portion, very nicely presented, very tasty. Staff friendly, dog friendly premises and personal bowl of water supplied for pooch.

Didn't have any food here so can't comment, Had a couple of drinks prices a little expensive but service was good and friendly There's mooring outside which is £10 but £5 redeamable if you order food. Would recommend this pub especially if you boating

This is a must visit if you are on the broads. Staff are fantastic, really friendly and welcoming. Food was amazing, we had roast lamb and vegetarian wellington and mini deserts and coffee.

A fab meal at a great venue. Our waitresses Jo and Millie were very attentive. The food was fab - recommend the Seabass which was delicious - friends had the sirloin steak and fish and chips and lasagne - all cooked to perfection by chef Jordan. Special mention to Chloe who kept the drinks flowing - fab evening - thanks team Swan!

Really lovely pub, superb location. Very unlikely to return sadly because they think charging £3.20 for half a lemonade is reasonable, i do not!. We sat on the tables by the water admiring the paddle boat moored next door. Watched fishermen, and boats cruising and rowing past and enjoyed an hour catching up with friends in the sun. The staff really friendly and polite. There were towels, water bowls and a (sadly empty) treats bowl for dogs. I recommend if it is within your budget.

Nothing positive to say , this is now our fourth bad experience in the swan , each time we have made excuses for bad food and extremely slow service not to mention standing at bar for 25mins being ignored while one bar tender tries to make 6 coffees I can only think they want holiday makers and not us local as they don’t plan on getting return customer

Lovely pub, lovely food and lovely staff, just very slow due to only 2 staff serving on a lovely sunny day. They forgot to place our dessert order which then took 40mins to come.

This was our second visit in 6 weeks and both times we have left without any food being served, the kitchen cannot cope with the orders and after waiting for starters for over 75 minutes and 65 minutes we gave up. I'd recommend the New Inn down the road !!

Great food and lots of it. Staff very welcoming. Shame there was a only one Bitter on the pumps.

Lovely old pub. Good food and friendly service

Very drab , had to form a queue for a cuppa

Very comfortable Inn staff helpful, expensive drinks and food.

I will start by saying, we have eaten in this establishment several times over the past 14 years or so!! Myself and my partner were not really that impressed with the food, neither the service we received!!! But, we always gave it another chance!! Now........ we booked an evening table, this was last week, what a surprise, a very pleasant surprise may I add!! We had lovely, smiling table service, amazing starters, main course was absolutely delicious, finished with a superb desert!!! Drinks were not to bad either!!! Well done Emma and team, you are turning this beautiful landmark back to how it should be. Keep up the good work, lots to do going forward, but you are proving you will get there, we can also see you are very dedicated and giving it your all......... We will definitely see you again soon, supporting local business. Kindest, Clay and Clare......

Lovely pub on the banks of the Norfolk broads.

Currently on a boating holiday in the broads, ate here 3 times. A brilliant experience every time. The food was delicious and the service was excellent. We were mainly looked after by Jordan who made us feel extremely welcome and also managed our visits above and beyond how he was expected to. Thank you.

Arrived at about 5PM and waited for about 2-3 minutes to be served but instead the person behind the bar walked off. 3-4 members of staff stood around talking whilst we had been waiting there looking for a menu carried on regardless. Bar person returned looked at us and proceeded to put bottlea of wine in the fridge, then walked off to the other 4 staff. We left again, having never seen a menu or had so much as a 'be with you in a moment'. We felt very unwelcomed and will never return. Management has changed recently so the previous reviews should be marked as archived and not applicable now.

Lovely venue, we all enjoyed our food Staff friendly and attentive. Sad we found this gem on our last night.

We popped in after a trip on the Southern Comfort Steam Ship, to be told it was reservations only, with near on 100 people getting off the Boat trip,you could have made quite a bit of money, we were very disappointed, we were on Holiday so won't visit again

Dreadful service, unacceptable wait times for everything.

It was dreadful. Slow service, I originally asked if I could order at the bar to be told it was full table service but no one came. So I then queued at the wait here to be seated sign. Was ignored several times by a male waiter on duty, eventually a different chap came over. I said I already had a seat but wanted to order. He said come to the bar. I ordered various coffees & sandwiches which 30+ minutes later had not arrived so went back to the bar to find out why 🤷‍♀️ apologies were given & coffee prices refunded but told it usually takes 30 minutes for food to arrive which I replied well it should be served now then! Coffee was nice, sandwich nice but the 24 chips was very stingy considering the charge of £11.50 for a sandwich & chips! Definitely will not be recommending!

Great local pub highly recommend Great food and service

Stopped here for Sunday lunch. Had a wait as the kitchen were setting up ready for the next stint, but it wasn't an issue as the view was lovely over the river. The staff were very friendly and helpful and the food was great. A special mention to our waitress Lilly, who was very friendly and attentive.

excellent food excellent service great location

Really enjoyed this family pub, food was amazing! Definitely be going back!

We arrived at The Swan Inn by boat, and it was a great experience from the start. The atmosphere was fantastic—really relaxed and welcoming. The food was good too, with plenty of tasty options on the menu. I opted for the lasagne, everything was fresh and well-prepared. Overall, it’s a great spot to stop by, especially if you’re arriving by boat. We’ll definitely visit again.

Unfortunately they had not reserved our booking for 20 people and said they were too busy to reply to ann enquiry email even though we’d given 5 weeks notice. They wouldn’t honour the booking even though their tables were empty nor did they apologise. So we took our business to the New Inn who were wonderful and the food was excellent. Unfortunately there seems to be an enduring issue with staff and service here.

Up The Swanee How very disappointing this establishment is! A few months ago we were in the area and wanted a Sunday roast so we drove a few miles to the Swan as it used to be a pub I liked. We had a lot of trouble parking but eventually got there. We waited to be seated for about ten minutes. Many members of staff walked past and not one gave us eye contact. I gave up and went to the bar. Again, I did not get eye contact for about 5 minutes. Please bear in mind there was hardly anyone in the pub at this time. We eventually sat down but after 15 minutes no one took our order so we had to leave, absolutely starving. We informed them we were leaving as we had had terrible service and they did not do anything to persuade us to stay. We went in the height of summer for a drink and were told “you can’t sit outside as we are doing maintenance works in the garden” this is the major selling point of this pub as it overlooks the broads. We had to leave again. Thinking we may have been unlucky the last times we went we decided to give it another try last week. There was hardly anyone in there and only two people with drinks outside. There was a sign on the bar “due to circumstances beyond our control we can only serve food to people who have made bookings” I asked the bartender what this meant to which he replied: “we have some large bookings coming in later so we can’t serve food.” Now I’m not a business expert by any means but if that really is the case then possibly serve food UNTIL they arrive or serve a limited menu - don’t turn away paying customers! Is it so hard to heat up a soup or slap together a sandwich? The location is PERFECT, the building is lovely so why turn people away and give yourself a bad reputation? We won’t be going again.

same they dont tell you what is not available befor you spend 10 min looking at the menu only to be told not available 1out of 10 for that

Colleague arranged for 20 of us to eat at The Swan and made a booking 5 weeks ago for us to eat there today & confirmation was received by email stating that this had been booked. Arrived as agreed at 17.00 only to be told that the email sent back from The Swan was an automated reply and as they were short staffed they didn’t have the time to let us know they couldn’t cater for such a large party! Even though there was only 14 of us in the end, they still wouldn’t agree to prepare any meals for us and turned us away. Dreadful treatment would definitely NOT recommend, glad we rang The Inn, just up the road who were only too pleased to fit us in at very short notice! As for The Swan none of us will be returning or recommending!