The Swan in South Gloucestershire - Phone Number, Reservations, Reviews

Probably the worst burger that I have ever tried to eat, could not finish it. Surroundings not very clean, scruffy staff. Not recommended!!

I stayed one night. Staff were friendly and efficient . Room was comfortable and well equipped. Pub was was very busy and lively but no issue. Major issue. Room I was given was without en suite bathroom. The volunteering of the reason and comment that whilst not made obvious it is in the l small print was all too smooth and practised and suggests many complaints. I made do but far from ideal. A shame. Otherwise good value for money and friendly and helpful team.

Have to say, absolutely awful service. Long wait on meals ordered. When finally arrived, food was very overcooked or had been sitting under hotplates for absolutely ages. Even witnessed other customers ordering food and waited so long they demanded money back and left. Plus another lady even commented on my food and said .... that looks horrible! She wasn't wrong.

Unfortunately we were forgotten about after we ordered our food. We waited 50 minutes for our food and the waitress walked passed us and went ‘oh sorry have you not got your food yet’ after 35 mins. Then, we still hadn’t received anything 10 mins later. Another prompt was given to the kitchen. When we received our food there was go side (naan). We had to ask for this. This took 10 minutes to come out and by the time it came we had finished our curry. Really disappointed as just moved to the area and wanted to find a local pub. Also the website had advertised Tuesday main and desert for £11.00. This was not the case on arrival.

Stopped at swan for breakfast with friends staff was very polite and happy to serve but the food was overcooked and not enjoyable to eat

We came upon the Swan by chance and so very glad that we did. The service was second to none and so was the food. I cannot recommend The Swan highly enough without swearing :-)) Just go try it out for yourselves and see. An ideal location in a very nice safe area. If you live in Bristol it isnt far away. ***** five stars from me. Also Thornbury is a very walkable little town, plenty of charity shops too...... just be aware.....park sensibly in the car parks 2 hours free, they do have travelling parking wardens unnecessarily lurking in the shadows waiting to pounce.

I had a wake here recently with lots of friends and family, from far and wide, meeting up to pay thier respects. The staff had gone over and above to make this a smooth and memorable experience. The buffet food was absolutly fantastic. The pub was tranformed for a few to hours to make this a special occasion, putting up many photos and a black board and table of memories and flowers, a lot of organisation had gone into the event by staff. The staff were so kind and accomodating and the venue was very fitting.

We love The Swan restaurant, especially after browsing our favourite bookshop in Thornbury. This time my friend had Steak Pie, chips and peas, and I had a special off the board, Sweet and Sear Chicken and chips! Wow that was so tasty! Staff are charming, efficient and jolly! It was a real pleasure! Highly recommended!

Another superb lunch at the Swan which was cooked perfectly and beautifully presented. My favourite place x

Lovely lunch served hot, promptly and was delicious. Husband had a breakfast and was cooked perfectly. I had the chicken stack which was tasty, hot and well presented with lovely fresh side salad. Very enjoyable and perfect lunch. Thank you.

Firstly it’s important to say I’m disappointed that I’ve had to write this review, as I’ve had numerous excellent visits here and still rate them as my favourite tasting burger around! Why then the 2 star review and a review that replaces my previous 5 star review? Visited with friends expecting the food to be up to its usual high standards. After a few rounds of drinks and nearly £100 spent we ordered our meals. My friend and his g/f ordered their food first (identical to what we ordered). Ours arrived a good ten minutes before theirs leaving us hanging about waiting so we could all eat together. Having poured out my chips I noted I had half of everyone else (6 and one black one!). Onion rings on both of ours were also cremated. Rather than make a fuss in front of friends I chose to politely speak to a young gentleman at the bar. I politely expressed my disappointment at such a meagre portion for £10.50 and the fact I’d received half of all of my fellow diners (and much less than previous visits). He apologised, saying he would bring out some more. 5 minutes later he came out to say that was a standard portion and I wouldn’t be getting anymore. That’s great if my fellow guests hadn’t ordered the same dish and received double what I had, with all their chip pots full! Despite being embarrassed I remained polite but stated I wasn’t impressed and not at all happy about it all and couldn’t promise I wouldn’t be writing a review. A young woman came out from the kitchen slagging me off to her colleagues saying “I don’t care, he can do what he wants!”. In the interests of courtesy to my friends I wasn’t going to bite! What is puzzling is the fact that the burger comes swamped with cheese (always has done). Cost of cheese clearly outweighs the cost of a handful of chips! Rather than give me a few extra chips to match my guests portions or to simply shut me up the rude lady chose to abuse me to her colleagues instead! The complete lack of customer service and disregard for how much we had spent with you as a business was appalling and cost you the extra £150 we spent on other food and drink elsewhere! Was it really worth standing your ground over what must be pennies? I attach pics of two of our previous visits where the normal portion of chips is clearly shown, compared to the insult that was served to me on the day! As noted on most negative reviews I appreciate this might generate a sarcastic response. Most of these responses say “had we been made aware at the time, we would have made efforts to resolve” I can categorically say zero effort was made to try and resolve the complaint. No one even had the courtesy to come and speak with me other than the male staff member who was apologetic throughout, seemingly embarrassed having agreed how few chips had been served. I certainly left resenting spending so much with you as well as supporting your business many times before. I fully appreciate at times things go wrong and a certain situation totally unrelated to me or my complaint may have influenced how I was treated at that point in time. All I can say is that having been polite throughout I neither deserved it or appreciated it - All for the sake of a few chips!

My partner and I came here with my daughter, son in law and baby 22 months. Very accommodating staff. Wonderful meal that we all enjoyed. We live in Cardiff so too far to come often. If we are up here again will definitely visit again.

Visited The Swan, for afternoon tea, two adults and two children. We arrived to a table set with beautiful, vintage crockery. The amount of food was amazing, sandwiches, cakes and scones with jam and cream. The children had very high praise for the red velvet cake and brownies. It was a lovely treat on a Wednesday afternoon, after school.

I never bother with trip advisor for a review but The Swan @ Thornbury is definitely worth a shout! Me and my work colleague stayed here 2 weeks ago and couldn’t wait to get get back booked in. The only fault we could pick with the place is the shared bathroom for the accommodation but don’t let this out you off! The showers are as good as any premier inn/ travelodge. I found the beds extremely comfy! The food is spot on and very good value for money especially in this day ‘n’ age. Plenty of choice on which ever beverage tickles your fancy. Relaxed atmosphere within the bar area. Friendly staff. Friendly German Shepard. 🐶😊 Well recommended by ourselves. ⭐️⭐️⭐️⭐️⭐️

Thank you to lots to Pedro and all the other staff, including Charlie the Biggest, Friendliest Alsatian in the World. We had all three rooms the night before my brother's wedding at the local golf club. Right from arrival the whole team were incredibly welcoming and accommodating. They opened the kitchen especially for all of us and the service couldn't have been better. The same service extended to breakfast and they let us check out later than we should have so we could get dressed for the wedding. Thank You!

Never again! Pre-booked lunchtime table for husband and myself. I ordered sweet & sour chicken / rice plus prawn crackers (as part of the deal). Meal arrived - it was chicken NUGGETS with "Uncle Ben's" style ready sauce along with instant microwave rice. The crackers never arrived as they had "run out". My husband had ordered beef casserole which didnt arrive at all - as kitchen hadn't received the order from the bar! Atrocious service.

Stopped for breakfast whilst in town for meetings. Lovely coffee, fantastic food….fresh, hot and really tasty. Just what you want on a cold morning. Revamp looks fantastic too! Thank you.

The booking via the Swan’s own website was easy and cheaper than the Booking.com site. The staff and Manageress were wonderfully friendly and welcoming. Even the pub’s Alsatian was very welcoming and very calm, my own dog, roughly the same age, was happy to be introduced to him. Having returned after the kitchen had closed, the Manageress was happy to prepare us a delicious chilli con carne, and even provided a bowl of chicken and rice for our dog. That’s going the extra mile. Whilst the ground floor has been beautifully refurbished, there is still refurbishment continuing. The letting rooms on the upper floors are in need of attention, which we understood. I would be very happy to go back. It is a very warm and welcoming place.

It's a few months since we've been to The Swan for lunch which we always enjoyed, and so decided to give it a return visit. We were slightly disappointed though, as the cod, although beautifully cooked, was quite small, more batter than fish (probably the countrywide cost-cutting). However the chips were perfect, crisp outside, fluffy inside. It was quite busy when we visited and the staff seemed to be slightly impatient, not in their usual relaxed mode. Anyway, we did enjoy our meal. But when I paid a visit to the ladies' loo, oh dear, I couldn't help but notice it really needs a deep clean, thorough redecoration etc.

I arrived late in a Sunday night and most of town was closed for food. Despite fact kitchen had closed staff made me feel very welcome and even reopened kitchen to get me a roast dinner. Can’t speak highly enough of hospitality. And roast dinner was great as well!!

Lovely food. We also love the fact you can sit outside, because of the now closed high street (cue the anger from other people on that one). Great for a drink, but also the panini / light lunches are lovely. We also love the breakfasts!...

I had breakfast each day with my American friends who were staying at this hotel - and the food was delicious. Nothing was too much trouble and it really set me up for the day.

I booked a table online, the process was really easy. When I arrived at the pub, we received a really friendly greeting and our table was ready. Staff were attentive and friendly, there was a very good selection of Sunday roast dinners which were great...

Unfriendly service and a stressful experience I understand it's busy because of bank holiday but had to wait at least 10 minutes to get served and it wasn't service with a smile. Sadly won't be back

Arrived for lunch with my 2 young children before it was busy. Ordered quickly (with a young barman becuase the manger was deep into gossiping at the food order point) then waited...and waited...saw two tables that had ordered after us get their food. Asked the...

We stayed for two nights bed and breakfast, as a base to visit the local area (Slimbridge WWT and Berkeley Castle). Rooms were a decent size, clean, comfortable and warm. The shower rooms are separate - instant hot water and good water pressure. The service...

Great accommodation - used as our base for 4 friends to go on a cycling break. Staff could not have been more friendly/accommodating. Great location and value.

I had a very nice email from the owner, Sandra D, advising that now the High Street has been closed by the Council, she has developed the inn's outside seating on the pavement and part of the road in the front of The Swan. It...

Slap it on and add chips ... nothing subtle and swan-line about this place. Glide by. Has some good reviews ....says more about the clients than the pub ...

We stopped here for lunch midweek. Although busy there was plenty of space and all the covid stuff was catered for - masks, clean tables, antisocial distancing etc. The menu was a good mix of standard pyb fare and the food arrived quickly. Portions were...

My partner and I were here last Sunday 23rd May, 2021. We booked an Afternoon Tea, a belated Birthday treat, with an offer of 2 4 1 which we were surprised they still did. We were further pleasantly surprised as to how plentiful the food...

Outside eating is located front and rear of The Swan. We chose to eat on the pavement at the front. The staff are delightful and accommodating. My companion had ham, eggs and chips which he affirmed were just right. I had the fish and chips...

Superb Sunday Lunch with lots of meat and a wide selection of veg and roast potatoes.Collection was easy with friendly staff. Excellent value. We will definitely order again.

The Swan is delivering food in this horrible pandemic with the nasty virus going around we had a Sunday dinner delivered on the the 24th of January it was absolutely amazing and would definitely recommend there food for delivery they do a menu as well...

My parter ordered some food and I popped down and collected it, we both had curry for mains and it was delicious. The lady who spoke to me there was lovely too. Will definitely be going again!! And also looking forward to going there for...

Just picked up some food first time we've tried there food we got chicken pie mash and veg amazing the only problem is our daughter won't shut up about how good it is and it feels like we're on masterchef can't wait to come back and try something else thank you

We visited Thornbury as it was Farmer's market day, and decided to go to the Swan for lunch, what a treat, Thornbury High Street has been closed to traffic and the Swan Pub had set out socially distanced tables on astra grass in front of the Pub, we were welcomed and served at our table, it was a lovely warm sunny day, the service was excellent and the food presented in a five star manner.

Went for a beer whilst waiting for a curry. Good beer and lovely welcome from the owner who took time to chat with us.

Perfect pub to chill and drink staff are excellent by looking after my belonging left on table whilst I go out side for a cigarette warm and welcoming

We’ve lived in Thornbury for many years but never eaten here, no idea why! Had a lovely meal last night and will definitely be back. The chicken stack is their version of Hunters Chicken, and once you’ve had that one, it will turn it everywhere else for you, it’s simply fabulous. Great atmosphere, lovely staff and really good value for money.

I visit the Swan quite often for food, and is excellent value for money. the bacon roll is highly recommended

Good pub grub, very friendly staff. Good atmosphere, busy but good social distancing. Quite big portions.

Due to the current circumstances, The Swan at Thornbury has a unique outside safe seating area which allows people to eat and drink in quiet surroundings, now that the high street is closed to all vehicles. I visited there yesterday, and had a wonderful coffee. The service was excellent, the food is excellent, and no pressure to leave the table. I would reccomend giving it a try. I hope the outside seating is permanent. Christine Callanan

Seating had been provided outside the hotel, which was brilliant as this was a lovely hot sunny day. Properly-distanced tables and chairs were provided. We had excellent strong coffee. The lovely waitress was so friendly that I wish we had had time to stay for food. Next time, definitely! There was a blues guitarist playing nearby which added to the ambience of the scene. Goodness, it was like being abroad - only better - we were in England!

Visited today whilst having a walk through the high st. Seats outside which was lovely whilst the sun was out - Food was gorgeous and the land lady very obliging

Sandra and Kelvin work tirelessly to provide a great atmosphere with live bands playing every Friday and Saturday night.No cover charge on the door and cheap drinks offers means that expensive trips into Bristol are not required.Great value wholesome food and pretentious-free attitude make this little diamond my No.1 weekend haunt!

Decent sandwiches for lunch - nothing special but good value for money and huge portions if you’re hungry

Today our Friday group dined here,I started with the breaded garlic mushrooms,served with a salad.For the main course I had the Swan Chicken breast topped with bacon in a delicious sauce,served with triple fried chips and a salad..For desert I had a lemon pudding,served with lashings of custard,the pudding was made with fresh lemons.I washed it all down with two pints of beer shandyVery full afterwards and service was exceptional.Kudoes are well derserved all around.

We went for the kids christmas party yesterday, I hadn't been to one before and it was really good the DJ really got the kids involved and the food was great too and all for £4 a ticket ( kids only) adults were free and so much food , far too much for all the children so the adults were eating too. Brilliant fun and games and a snow and bubble machine the kids all loved it.

Breakfast not the best- sausage either overcooked or just poor quality ingredients. Very average. Plus side- staff pleasant and polite.

Two visits now for food, lunch and breakfast both really really good amazing food, friendly and welcoming staff and very reasonable. Highly recommend

Great night out with friends, good atmosphere with friendly people and the live music was great to have a dance to at the end of the night.

What a great little place, comfy bed, cute little room, nicest staff ever, amazing breakfast and just outside is a bus stop which you can get a bus into Bristol from. Absolutely loved my stay here, owners couldn’t have done more for us.

We said here for a family event which was great. We rented all three rooms which were really nicely presented and comfortable as were the two shared bathrooms. The breakfast in the morning was excellent too. The pub had alovely atmostphere, roaring fire and was busy, as such you need to take this into account if eating. For us Sandra and her team couldn't have been more accomodating for us both for our stay and for our family event. Thank you.

Great service and the garlic mushrooms were awesome

Not been in here for a while, so this is a new review. No change I could see - its an oldfashioned coaching inn with a varied menu and a good range of beers. Quite busy, but tables available as there are several seating areas.The dog was welcomed - always a good sign (outside seating available but a bit chilly that day). Had an excellent breakfast at a fair price. Lots of charity functions held here so may come back soon.

Full of locals. Food as you would expect, fresh, tasty and hot. Good wine and beer and lovely service from Sandra

Decent pub for a pint albeit a little “local”. Relatively busy and they have a large seating area at the rear of the pub.

Looking for somewhere to eat in Thornbury where we could take the dog inside as well. Have been to the swan in the evening for music before so decided to give it a go. Had a breakfast and coffees all for under £10. All fine and filled a hole but the pub could do with a good clean/refurb (the toilets were pretty grubby!) Fine for a light lunch, etc, but could do so much more. The staff were friendly and we would visit again as food was good value for money and lovely to find a dog friendly pub.

We had a pleasant greeting and nice service from the bar tender. However when the food arrived the fish was of poor quality, the chips only just warm and when my 'home made' soup arrived it had a piece of plastic floating in it and was served with a cheap roll instead of the wedge of bread promised on the menu. It would also have been better if the tables had been cleaned when vacated instead of us having to ask for this to be done. The soup and bread brought as a replacement was absolutely fine.

Mid week lunchtime meals including chicken korma which was superb' one of the best I have tasted, the deserts included homemade rice pudding which reminded me of my mothers and she was a superb cook. Staff all welcoming and it's nice to find a pet friendly pub.

This place was recommended by Thornbury Parkrun as the place they go for breakfast every Saturday after running, so we followed suit. Nicely busy but not crowded, lovely breakfast which comes with a free hot drink. Service was quick and staff attentive and polite. My son had the eggs Benedict with beautifully runny yolks. Just what we needed after a 5k run and less than half a mile from the finish!

Waitress was amazing! Food was terrible - meat was chewy, cavery was cold with limited choice of veg. Would NOT recommend

My son and I have now eaten here on three occasions and have really enjoyed the food. I recently had the home made cottage pie and it was superb. We will definitely be back!

I came to Thornbury and needed a place to grab coffee and some lunch. I saw the blazing log fire through the window and popped in. The service is great, the staff are friendly and really attentive. The food was great and really good value. I'll definitely be coming back!

Was a nice cozy local pub, food was fresh and hot, the staff were very nice. Love the dog who was impeccably behaved.

Immediately on entering one gets the atmosphere of a successful town centre pub - no silly pretensions. However, I found the main menu card unreadable with colour on colour print and not exactly bright lights. There is an alternative lunch menu in black and white, so that was simple and I had very good fish and chips at a very reasonable price, though I can't really recommend the apple pie. Apparently they think it's all right to microwave it which ruins the pastry. This is a great pity as I am sure it would be very good put in a hot oven for a few minutes. Service is cheerful and helpful.

Loved the Swan for dinner or drinks. Had exceptional service and the food was great. I had the Pasta in cream sauce with peas and chicken and it was delish. At the end of the Main Street in Broadway.

Varied menu with delicious home made pies. Welcoming and friendly staff, although drinks service rather slow.

Really don't bother with this pub. Everything is terrible,. Staff who drop food on the floor and leave it there to the very very rude Landlady. There are much better places give this a very wide berth

interesting rambling old pub which i assume was an old coaching. it was quite quiet on the day we were there the staff were friendly and helpful as was the enormous pub dog. Nice selection of drinks and pub grub in an interesting old beamed public house i imagine it probably gets busy on hot summer days with both locals and visitors to the quaint village/town of thornbury

We enjoyed a relaxed lunch with the family (and dog) in the outside garden.

Went here today with my friend... great old pub with decent variety of food!! I had the steak and was so tasty and good portion. Would recommend, the young lad behind the bar was very good just a shame he was on his own doing it all! Need more staff on.

Looks fancy from the outside, but it's a very straightforward, honest pub on the inside. Stopped by for lunch and when we saw the sandwiches coming out, we all decided to have them. Triple decker cheese and pickle for less than a fiver - you can't go wrong! Friendly and attentive staff.

As far as I know all the meals are always up to a high standard, good service and value for money.and I recommend their curry,s

Nice setting with an old world charm to it. Great menu, and good prices. Shame we had to wait an hour for our food!!! The food, when it came, was really nice. The staff were friendly. But who waits an hour for their food? Our order was forgotten,so it’s unlikely we will visit this pub again.

Ordered 2 drinks on arrival, only one was brought to the table. Had to ask another 2 times for the second drink to be served. Had the carvery very which was nothing to write home about, tough beef and the choice of potato/vegetables was extremely sparse. Each table had an issue with orders being incorrect. They were apparently a member of staff short in the day, but this still shouldn’t effect customer service to this level.

We always go to the Swan for lunch when attending one of our shows at Thornbury. Always made to feel welcome, and i've said it before, its a pub that welcome's people of all age groups, and abilities. It was great to hear the "friendly banter" between the lovely barmaid and some local lads that have a learning disability and had called in for lunch. I just wish more pubs welcoming of everyone. We had an all day breakfast and a tuna melt pannini and chips, which was served quickly and was delcious. Thank you....

Called in whilst on a short break. Only stayed for one drink we felt very unwelcome there were regulars sat at the bar that you had to struggle through and climb over their legs to even get served. Not very friendly.

Es un lugar extenso el hotel Swan, con agradable decoración de homilía en la zona frontal del bar. El menú es muy extensa y hay una tabla de ofertas especiales. Optamos por el tocino hamburguesa y patatas fritas y un asado de cerdo. El asado era abundante, con un montón de verduras en la placa y duros/patatas asadas pero todo sabía un poco antiguo, pero no 15 minutos antes de que la cocina cerraba la orden un domingo, un poco comprensible.

We had a great stay in the swan inn. We were looked after very well. The food was amazing. Sandra and carl couldnt have been more helpful. I found the place always clean. The town and locals very pleasant. Would definitely stay again.

Muy aburrido plowman, que ni siquiera cuentan con un bollo de pan como estándar. Tuve que pagar £1 extra por algún pan igualmente inexpresivo barato. No volveré prisa!

Buena comida de pub tipo comida. Agradable a la hora del almuerzo. Se admiten perros.

Tuvimos una comida de tres platos para establecer y madre 60 Aniversario Thwedding Los papás. Esta es la segunda celebración que hemos tenido en el Swan este año, y una vez más hizo que el organizar así Sandra fácil. La habitación estaba hermosamente decorado, todo el personal era muy atento, amable y profesional, y la comida y la bebida era excelente. Sin duda usaremos el cisne y servicios de sandra de nuevo. 10/10

Aparecimos aquí para el almuerzo que tuvimos a fuego lento, panceta de cerdo que estaba riquísimo. Todas verduras era fresco y sabroso tenía puré con los míos col roja también. Los sabores eran preciosas y comida a un precio razonable por 9 libras. También tuvimos un café cada cual era fuerte tal y como nos gusta. PERSONAL PARECE AMABLE.

Stopped here for a quick bite to eat, we ordered two roast dinners, one pork and one beef along with two lime and soda's. Bill came to almost £23 and as I sat down i thought that was dear. The two roasts were £7.95 each which meant that i'd been charged about £7 for the drinks! I queried it and not only had we been charged for large glasses but we'd been given flat lemonade not soda.......fair enough this was rectified once realised.The food came out, plated and te beef looked good, however on further inspection what my wife thought was a mound of meat turned out to be a field mushroom so the actual amount of meat (whilst tender) was very poor, my pork was ok but again not much meat. Veg again was ok but I have had much much better. We wouldn't be in a rush to return I'm afraid.

Superb - pub food at its best! A friendly welcome combined with prompt efficient service makes this a pub worth visiting.

We went here on a Sunday with my mum and partner. It was a nice day and we had a seat in the beer garden, took our time and ate and drank in the sun. Staff were fantastic, food was great, beautiful deserts! Definitely would go back!

We had a not so good experience food wise - A party of 7 - (6 adults 1 child) - Starters - One had prawn cocktail , the prawns arrived warm! One had soup it arrived with a burger roll not the granary bread as stated - we ordered 2 sharing platers one was forgotten and did not arrive and had to be cooked . The platters were completely different with one containing two types of fish as one of our party has a fish allergy this was highly unacceptable - we had to ask for the dips- Mains arrived and a raw burger had to be sent back and re cooked - the food with no problems was nice but overall a not too good experience at all

This pub is such a cracker of a pub. Not only does it look fabulous, the food is delicious and the staff are always welcoming. This place also does a huge amount for the community and for charities. Brilliant.

More than a dozen of my walking group popped in for lunch today and The Swan coped admirably. I chose Lasagne (with garlic bread and Chips) for £7.95, it was very nice and there was plenty of of it, other members of the group were pleased with their meals too, there was no undue delay. We had eaten here previously but today's experience seemed even better. We will certainly use The Swan again.

A family trip to a pub local to the new house we are hoping to move in to. Thought we would try the local pub for lunch. The pub is a traditional pub (horse brasses and brass ornaments). Good range of light bites and lunch time meals. 2 bacon and brie Pannini ordered. (£4.95 each) and a children's lasagne, chips and beans with free ice cream (£4.95)Food arrived. Looked good, but peas with the order, not beans. Asked if we would like sauces etc. But they never arrived. We then had to go on a hunt for cutlery. 1 serving staff on a Saturday is probably to few. So far this was heading for a 3/4 star review. However, after tipping the child lasagna out on to his plate I stole a mouthful, to find myself chewing on pieces of glass. Two small chunks of glass that could have come from a Pyrex dish or something similar. Called over the waiter and let him know. They offered to change the lasagne for a new one. Fearing a contaminated batch - we opted for sausages instead (which were great by the way)I enquired at the bar if a person of authority was in the building. Apparently "Sandra" was in the kitchen and too busy. When I said it was about the glass we found in the food, and I wanted to ensure she was aware of the issue, the bar person went to speak with her. A message, rather than person, came back that she was aware of the issue and was sending the glass off to the makers of the lasagne. A verbal apology offered. No discount or money off offered (but then none was asked for).

Such a shame. Really want a cosy tasty lunchtime meal but the food was awful. My faggots were so dense you could sink a ship with one and the mash potato served with them was solid gloop. The children had chicken tikka Paninis which were over rich and sweet. I really think the chef has no taste or skill. The menu is too large leading to reheated unfresh food. Simplify your menu guys and aim for quality. Dissapointed even for the price.

great stay in march for a friends wedding, quiet room comfy beds.Superb breakfast highly recommended.

We tend to visit Thornbury every Saturday and on this occasion decided to go to the Swan which looked a lot more welcoming than the White Lion opposite. In total there were four adults and two children (aged 7 and 9)The pub was nice inside and had a friendly feel and the large alsatian walking down was very friendly and docile.We did have an issue with the service though which was dealt with very poorly by the staff. One of the meals ordered at the bar was a small fish and chips with peas. After a few minutes a young waitress came over and asked if we wanted peas or beans with the fish and chips, and then before she'd even left the room came back to ask the same question again. PEAS!! Anyway, that wasn't really a problem, just amusing. The first meal that the waitress brought out was fish-fingers, chips and peas, which we hadn't ordered. After walking round with the plate for quite a while she kept trying to give it to us, and then after checking at the bar told us that we had DEFINITELY ordered fish fingers and therefore we should have it - she justified herself by saying that we had ordered this because the price is different to fish and chips. What?? We hadn;t even paid by this point . That was very rude - why would we have ordered a meal that we didn't want? The other meals came out - the burgers were excellent, but the carrot and coriander soup would be better described as "carrot puree" and didn't have any taste of coriander. Ten minutes after we had all finished, we were about to give up on the fish and chips but it finally came and was ok.The final insult was that when we came to pay the bill, they'd included the fish and chips but also added TWO extra fish-fingers and chips to the bill which felt like they were being petty and trying to rip us off.The burgers were good, the rest was a terrible experience and we won't be returning.

Their menu online is much different than what we got. Little effort to detail. This should not be confused with a gastropub. It is ok if nothing else is available. And besides they said they never got anything from opentable for reservation. So don't bother.

Although we had booked a set time we ended up sharing a table with two other diners. The dining room was small and was occupied by some unruly children. The food a carvery was best average and not value for money. We are not the sort to pile as much food as possible on a plate as demonstrated by other diners. Perhaps a carvery is not for us?

Food was lovely only thing we said was it would have been nice if we could have helped ourselves to neat and potatoes I stead of being served them. food was lovely though!! However the staff very kindly went to the trouble of making my mum vegetarian gravy which was really appreciated!! staff pleasant too

Beer kept well, staff good and attentive, they are an asset. I like the atrium and the decor. The outside area was nice and pretty with the flowers and made a nice view from the smoking area, not many places have that.I would go for a drink again.

Nice pub and my meal was nice but my girlfriends soup was a bit tasteless. We will try it again but maybe avoid the soup next time.